PROGRAMMES FOR
HIGHER
PRODUCTIVITT
1989
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NATIONAL Productivity Corporation - [productivity and quality
enhancement programmes].
jPUSAT DAYA PENGELUARAX XEGARA
-Xational Pruductivilv Centre
PRODUKTIVITI
You save by attending courses at the National
Productivity Centre
• Our Fees are Lower
• Our Services Superior
• There is a Double Deduction on Cost of
Training if you are a Small Scale Industry.
Saturday, October 22,1988
Tax incentives for
small scale industries
"The abatement will be five per
cent of its adjusted income or the
total yaJUie of the components purchased,"wliichever is lower.
To upgrade the skill of the smallscal^mdustries, double taxafljpn
allowed on cost of trail
certain government bodie:
th^ National Productivity Centre^.
the financing part is not forBoth the snutprtmd mediumscale Industries are promised easier credits on concessional terms."
CONTENTS
Pengenalan
Introduction
Faculties of National Productivity Centre (NPC)
Management Accounting Programme
Sales and Marketing Programme
Personnel Development Programme
— Management Development
25
— Industrial Relations
Quality Control Circles Programme
36
52
Industrial Engineering Programme
Low Cost Automation Programme
Institute of Hotel Management
Wilayah Utara
67
91
96
115
Wilayah Pantal Timur
Wilayah Selatan
Wilayah Sarawak
Wilayah Sabah
Location of NPC
____
________
_______
14
117
119
_____121
123
125
PENGENALAN
Pusat Daya Pengeluaran Negara
Pusat Daya Pengeluaran Negara telah ditubuhkan pada tahun 1962
sebagai satu projek bersama di antara Kumpulan Wang Khas Bangsa-Bangsa
Bersatu dengan Kerajaan Persekutuan, dan Organisasi Buruh Antarabangsa
sebagai Pentadbirnya.
Dalam tahun 1966 Akta (Memperbadankan) Majlis Daya Pengeluaran
Negara Bilangan 19 telah diluluskan oleh Parlimen dan Majlis menjadl sebuah
badan yang berkuasa sendiri mulai dari Ihb. Mac, 1966. Akta ini dipinda oleh Akta (Pindaan) (Memperbadankan) Majlis Daya Pengeluaran
Negara 1975 (Akta A305 tahun 1975) sejajar dengan usaha-usaha perkembangan Pusat ini. Ahli-ahli Majlis adalah dilantik oleh Menteri Perdagangan
dan Perindustrian. Pusat ini diberi bantuan oleh kerajaan sehingga sampai
kepada masa ia boleh berdikari.
Objektif
Di antara objektif-objektif Pusat Daya Pengeluaran Negara ialah:
• meninggikan mutu pengurusan termasuk penyeliaan di sernua peringkat;
• niemperbaiki kecekapan perjalanan perusahaan dengan memberi perhatian khusus kepada kaedah meninggikan produktiviti, niemperbaiki
kualiti dan pengeluaran, pengurusan kos dan membina perhubungan
baik di antara pekerja dan pengurusan;
• mengendalikan latihan dan rancangan seumpama yang sebaik-baiknya
untuk memenuhi kehendak tempatan.
Kaedah-Kaedah Latihan
Soal/jawab dan perbincangan adalah ditekankan. Latihan secara tidak
formal dalam bentuk syarahan. perbincangan sindiket dan kajian kes boleh
membawa kepada suasana latihan yang sesuai bagi orang dewasa. Kakitangan Pusat juga mengadakan lawatan susulan untuk memberi panduan
dan bantuan lanjut; terutamanya mengenai projek praktikal yang dijalankan
di kilang oleh peserta-peserta kursus. Kajian kes dan latihan-latihan memainkan peranan penting di dalam perbincangan sepanjang kursus dijalankan. Kursus-kursus diperlengkapkan dengan fllem-filem yang berkaitan
dengan pengurusan, sessi 'role play', rakaman video, makmal komputer dan
lawatan sambil belajar. Waktu kursus adalah dari 9.00 pagi hingga 4.00
petang.
Permohonan Mengikuti Kursus
Permohonan bagi mengikuti kursus-kursus hendaklah dibuat dengan
1
memenuhi borang soal-selidik Pra-Kursus yang dilampirkan. Pemohon hendaklah mempunyai pengalaman yang berkaitan dengan kursus yang dipilih.
Pilihan akan dlbuat berdasarkan maklumat yang terdapat pada borang soalselidik Pra-Kursus yang tersebut. Borang-borang dan pembayaran hendaklah
dikembalikan dalam masa 2 mlnggn sebelum kurras dljalankan. Untuk
menentukan penyertaan, peniohon-pemohon dinasihatkan supaya membuat
permohonan awal.
Cek-cek berpalang hendaklah dibuat alas nama Pengarah PDPN.
Penganugerahan Sijil
PDPN mengeluarkan Sijll Kehadiran kepada setlap peserta yang menyertai semua sessi dl dalam setiap kursus latlhan.
Makltunat Lanjut
Rlsalah-risalah PDPN, borang tambahan soal-selidik Pra-Kursus dan
maklumat selanjutnya boleh didapati dart:
Pegawai Perhubungan Awam/Pengurus Program,
Pusat Daya Pengeluaran Negara.
Peti Surat 64,
46904 Petaling Jaya.
Tel.: 03-7557266 {15 taUan)
Telex; MA 36312
Telefax: 03-7578O68
Kuantan
Ketua Wilayah Pantai Timur,
Tingkat 18, Kompleks Teruntum,
Petl Surat 12, Jalan Mahkota,
25000 Kuantan.
Tel.: 09-501788/501789
Pnlau Pinang
Ketua Wilayah Utara,
No. 57, Jalan MacAllster,
10400 Pulau Pinang.
Tel.: 04-370311
Johor Bahru
Ketua Wilayah Selatan,
Tingkat 13, Kompleks Tun Abdul Razak,
Peti Surat 105, Jalan Ah Fook,
80710 Johor Bahru.
Tel.: 07-221589/220560
Kuchlng
Ketua Wilayah Sarawak,
Tlngkat 5, Bangunan Bank Negara,
Jalan Satok,
Peti Surat 2679,
93752 Kuchlng.
Tel.: 082-246844/24694 L
Kota Kinabalu
Ketua Wilayah Sabah,
No. 08, Tlngkat 7, Blok E,
Kompleks KUWASA,
49, Jalan Karamunsing,
88000 Kota KInabalu,
Sabah.
Tel.: 088-235837/233245
Lain-lain
• Pusat Daya Pengeluaran Negara juga bersedla untuk mengendallkan
kursus pengurusan yang tidak tersenarai di dalam program latlhan dan
juga kursus sualkhas atas permintaan mana-mana organisasi.
• Ceramah Filem dalam berbagai aspek pengurusan boleh juga dirun-
dlngkan dengan yuran yang berpatutan.
• Pusat Daya Pengeluaran Negara menawarkan diskaun 20% untuk bayaran kursus kepada organisasi yang menghantar 2 peserta atau lebih
untuk setiap kali kursus. Kadar diskaun untuk 5 atau lebih peserta boleh
dirundingkan.
INTRODUCTION
National Productivity Centre
National Productivity Centre was established in 1962 as a joint project
by the United Nations Special Fund and the Federal Government with the
International Labour Organisation as the executive agency.
In 1966 the National Productivity Council (Incorporation) Act No. 19 was
passed by Parliament and the Council became an autonomous body effective as from 1st March 1966. The Act was subsequently amended by the National Productivity Council (Incorporation) (Amendment) Act 1975 (Act A305
of 1975) to keep in line with the expanding activities of the Centre. The
members of the Council are appointed by the Minister of Trade and Industry.
The Centre is subsidised by the government until such time as it becomes
self-supporting.
Objectives
Among others, the objectives of the National Productivity Centre are:
• raising standards of management including supervision at all levels;
• improving efficiency of industrial operations with particular reference
to methods of increasing productivity, of improving quality and output,
of reducing costs and developing constructive labour/ management relations;
• initiating training and other programmes that would best serve specific
and local requirements of the country.
Method of Instruction
Questions/answers and discussions are emphasised. Informal instruction
in the form of lectures, syndicate discussions and case studies creates an atmosphere conducive to adult training. The Centre's staff also carry out followup visits to give further guidance and assistance, particularly in the case of
in-plant practical projects being carried out by the course participants. Case
studies and exercises play a central part in discussions throughout the
courses. The courses are supplemented with relevant management films, role
play sessions, video recordings, computers and study visits. Course hours from
9.00 a.m to 4.00 p.m.
Admission for Courses
Application for admission should be made on the Prc-course Questionnaire form attached at the end of this booklet. Applicants should have some
experience in the particular subject relevant to the course. Selection is based
on the information contained in the Pre-Course Questionnaire forms, which
are to be returned two weeks before the course commences together with
the relevant fees. Applicants are advised to apply early to avoid
disappointment.
Cheques should be made payable to the Director, National Productivity
Centre and crossed 'A/C Payee Only'.
Awarding of Certificate
The Centre issues a Certificate of Attendance to every participant who
attends all the sessions of each training course.
Further Information
The Centre's brochures, additional Pre-course Questionnaire forms and
further information can be obtained from;
Public Relations Officer/Programme Manager,
National Productivity Centre,
P.O. Box 64, 46904 Petaling Jaya.
Tel.: 03-7557266 (15 lines)
Telex: MA 36312
Fax: 03-7578O68
Kuantan
Regional Head Officer,
Wilayah Pantai Timur,
Tingkat 18, Kompleks Teruntum.
Peti Surat 12, Jalan Mahkota,
25OOO Kuantan.
Tel.: 09-5O1788/501789
Pulau Pinang
Regional Head Officer,
Wilayah Utara,
No. 57, Jalan MacAlister,
10400 Pulau Pinang.
Tel.: 04-37O311
Johor Bahru
Regional Head Officer,
Wilayah Selatan,
Tingkat 13, Kompleks Tun Abdul Razak,
Peti Surat 105. Jalan Ah Fook,
8O710 Johor Bahru.
Tel.: O7-221589/220560
Kuching
Regional Head Officer,
Wilayah Sarawak,
Tingkat 5, Bangunan Bank Negara,
Jalan Satok,
Peti Surat 2679,
93752 Kuching.
Tel.: 082-246844/246941
Kota Kinabalu
Regional Head Officer,
Wilayah Sabah.
No. 08, Tingkat 7, Blok E,
Kompleks KUWASA,
49, Jalan Karamunslng,
880OO Kota Kinabalu,
Sabah.
Tel.: 088-235837/233245
Other*
• The National Productivity Centre also undertakes to conduct management
courses not listed in the training programme and tailor-made courses
on request by any organisation.
• Film talks on various aspects of management can also be arranged for a
nominal fee.
• The National Productivity Centre offers a 20% discount on course fees to
organisations that sponsor 2 or more participants to any one single train-
ing programme; for 5 or more participants the rate is negotiable.
6
FACILITIES OF NATIONAL PRODUCTIVITY CENTRE
(NPC)
NPC is located in the commercial centre of Petallng Jaya where facilities
like banks, hotels, post office, eating outlets, shopping centres and other
facilities are easily available.
Training facilities:
12 lecture rooms
9 syndicate/meeting rooms
a library
a multi-purpose hall
a language laboratory
a computer facility
an audio-visual aids studio room
Accommodation:
NPC has limited accommodation available to outstation participants as
follows:
• Type A — study bedroom sharing
$10 per person per night
communal bathroom
• Type B — study bedroom with
bathroom attached
Type A can accommodate 3 persons
Type B can accommodate 2 persons
$15 per person per night
MANAGEMENT ACCOUNTING PROGRAMME
Venue: NPC, Petaling Jaya
No.
Coarse
Date
Programme
Fee (S)
Manager
1.
Pengenalan Perakaunan
(5 days)
Apr. 10—14
Mustafa Hashim
250.00
2.
Understanding and
Interpretation of Financial
Statements (2 days)
Oct. 9— 10
Teo Ten
140.00
3.
Tatabuku Praktikal dan
Akaun (5 days)
Nov. 6—10
Hussin Mat Isa
250. OO
4.
Introduction to Costing
(2 days)
Sept. 7-8
Teo Ten
140.OO
8
TITLE:MA3 INTRODUCTION TO COSTING
Objectives
Contents
On completion of the course,
participants should be able to:
• Introduction to Costing
• Material Costing
• identify the cost elements
involved in their functional
areas
• Labour Costing
• Overheads
• distinguish product cost —
made-up of materials, labour
and overhead costs
• apply the knowledge in
practical situations to derive
maximum cost benefit, and
control costs
• apply marginal costing
• Marginal costing & Break-even
analysis
Methodology
•
•
•
•
Lectures
Film Shows
Syndicate Discussions
Exercises and Case Studies
technique in decision-making.
Who should attend
This programme focusses on product costing and would interest nonfinancial executives in marketing, production and other functions. This
course begins with the very first step and assumes that participants do
not have costing background.
Fees: $210.00
Venue
MFC, Petaling Jaya
NPC, Johore Bahru
NPC, Kuching
NPC, Penang
K. Terengganu
Date
Sept. 7—8
May 29—31
Feb. 21—23
Mac 13—15
Sept. 25—27
Programme Manager
Teo Ten
TAJUK: MA6 UNDERSTANDING AND INTERPRETATION OF FINANCIAL
STATEMENTS
Contents
Objectives
On completion of the course:
• Basic Accounting Principles
• participants should be able
to read and understand
Financial Statements
» Understanding Financial
Statements (Profit and Loss
Account and Balance Sheet)
• they should be able to
• Interpretation of Financial
Statements
analyse and interpret
Financial Statements.
Methodology
• Lectures
• Film Shows
• Syndicate Discussions
• Exercise and Case Studies
Who should attend
Non-financial executives and managers, who would like to seek an
exposure to accounting.
Fees: $140.00
Venue
NPC, Petaling Jaya
Malacca
NPC, Kota Kinabalu
NPC, Kuantan
Date
Oct. 9—10,
Apr. 3—4,
Oct. 3—4,
Jun 12—13
10
Programme Manager
Teo Ten
TAJUK: MAS PENGENALAN PERAKAUNAN
Kandungan
Objektif
Pada akhir kursus:
Asas-Asas Perakaunan
• peserta-peserta akan
mendapat gambaran yang
jelas tentang prlnsip-prinsip
dan sistem-sistem yang
terdapat dalam perakaunan
Klasifikasi Akaun
• peserta-peserta akan
mempunyai keyakinan dan
keupayaan untuk merekodkan
urusan perniagaan dengan
betul mengikut amalan
perakaunan
Penyediaan Penyata Kewangan
Sis tern Catitan Bergu
Jernal, Lejer dan T/Duga
Kaedah Pengiraan Stok
Susutnilai
Penyelarasan Penyata Bank
• peserta-peserta juga akan
memperolehi kefaharnan serta
keyakinan yang jelas tentang
cara-cara bagaimana
menyediakan penyata-penyata
kewangan.
Penyediaan Akaun
Perkilangan
Metodologi
Latlhan/Kajian Kes
Latihan Bersama Peserta
Penayangan Filem
Peserta
• Penyimpan Kira
• Kerani Akaun
• Mereka yang berminat dalam perakaunan tetapi tidak mempunyai asas dalam akaun.
Yuran: $250.00
Tempat
PDPN, Petaling Jaya
Tarikh
April 10—14
11
Pengurus Program
Mustafa Hashim
TAJUK: MA1OTATABUKU PRAKTIKAL DAN
AKAUN
Kandungan
Objektif
Pada akhir kursus:
• Prinsip-Prinsip Asas
Perakaunan
• peserta-peserta akan faham
prinsip-prinsip asas
perakaunan
• Pengkelasan Akaun
• Sistem Catitan Bergu (debit
dan kredit)
• peserta-peserta akan berupaya
dalam merekodkan urusniagaurusniaga dengan sistematik
dan mengikut prinsip-prinsip
perakaunan yang betul
• Buku-Buku Jualan dan Belian
• Jernal, Lejer dan Timbang
Duga
• peserta akan boleh
menyediakan penyata-penyata
kewangan.
• Buku Tunai dan Buku Wang
Rune it
• Penyedlaan Penyata
Kewangan
— penyata untung rugi
— kunci kira-kira
• Susutnilai
• Penilaian Inventor! atau Stok
• Penyelarasan Penyata Bank
• Akaun Perkilangan
Metodologi
• Kajian Kes/Latihan
• Penyertaan-penyertaan
Individu dalam latihan
• Penayangan fllem
12
Peserta
Kursus ini sesuai untuk:
• Kakitangan baru dan lama di peringkat rendah yang terlibat
secara langsung di dalam urusan-urusan akaun di sesebuah
organisasi, seperti kerani akaun.
• Kakitangan lain yang tidak mempunyai latarbelakang perakaunan
tetapi mempunyai minat dalam perakaunan.
Yuran: $250.00
Tempat
PDPN, Petaling Jay a
Tarikh
Nov. 6—10, 1989
13
Pengurus Program
Hussin Mat Isa
SALES & MARKETING PROGRAMME
VENUE: NPC, PETALING JAVA
Date
Programme
Manager
Fee (S)
Marketing Management
(3 days)
Mar. 13-15
Chan Kum Siew
$210.00
Export Procedures and
Jun 26-28
Ahmad Nasar
210.00
Course
No.
1,
2,
Documentation (3 days)
3,
Marketing Strategy (2 days)
Jul 3-4
Lee Saw Hoon
200.00
4.
Telephone Courtesy (1 day)
Aug 4
Lee Saw Hoon
60.00
5,
Effective Selling Skills
Aug 21—24
Ahmad Nasar
240.00
Sept. 18—21
David Kuang
280.00
Feb. 27 — Mar. 1
Anuar Pandak
Ahmad
180.00
Hubungan Pelanggan
(2 days)
Mar. 27—28
Azman Zakaria
1OO.OO
Perhubungan Awam II
Jun. 19—21
Anuar Pandak
180.00
(4 days)
6.
Management of Sales Force
(4 days)
7.
Perhubungan Awam I
(3 days)
8.
9.
Ahmad
(3 days)
10.
Hubungan Telefon (1 day)
Sept. 11
14
Azman Zakaria
50.00
TITLE: SM1 EFFECTIVE SELLING SKILLS
Contents
Objectives
On completion of the course,
participants will be able to:
• understand the principles of
selling
• Principles of Selling
• Principles of Customer
Relations
• The Pre-approach
* use the techniques learned
for effective selling.
• Systematic Approach to
Selling
• Opening the Sale
• Closing the Sales
• Overcoming Sales Objection
• Handling Customers'
Complaints
Methodology
» Lectures
• Role Plays
• Simulated Sales Presentations
using cctv, and audio visual
aids such as films.
Who should attend
Sales personnel with less than 5 years' experience, especially those
selling consumer goods and services.
Fees: $240.00
Venue
NPC, Petaling Jaya
Malacca
NPC, Penang
Date
Aug. 21—24
Mar. 20—23
Dec. 4—7
15
Programme Manager
David Kuang
TITLE: SM3 MANAGEMENT OF SALES FORCE
Objectives
Contents
At the end of the course,
participants should be able to:
• Sales Management: Its Role
and Responsibility
• use suitable tools and
techniques in solving sales
management problems
• Selection, training and
development of the Sales
• design an effective apprpach
to manage their sales force.
• Sales Quota Fixation
Force
• Motivation of the Sales force.
• Conducting Sales Meeting
• Evaluation and Control of
Sales Activities
• Counselling of Sales/hen
Methodology
• Lectures
• Role Plays
• Case Studies
• Exercises
• Discussions
• Audio-visual aids such as
films
Who should attend
Sales Managers, Sales Executives, Sales Supervisors who are involved
in planning, directing and controlling the sales force.
Fees: $280.00
Venae
NPC, Petaling Jaya
Date
Sept. 18—21
NPC. Pcnang
May 29—Jun 1
NPC, Kuching
May 22—25
16
Programme Manager
Ahmad Nasar
TITLE: SM4 MARKETING MANAGEMENT
Objectives
Contents
On completion of the course
participants should be able to:
• Marketing Concepts
• Marketing Mix
• understand various marketing
concepts and tools
• Sales Forecasting
• identify marketing mix
strategies for the company
• Marketing Research
• Marketing Planning
• apply the marketing concepts
and tools in handling
marketing problems faced.
• Marketing Strategy
Methodology
• Lectures
• Group Discussions
• Exercises
• Case Studies
Who should attend
Sales and Marketing Personnel who intend to obtain a basic foundation
of marketing.
Fees: $210.00
Venue
NPC, Petaling Jaya
Date
Mar. 13—15
17
Programme Manager
Chan Kum Siew
TITLE: SM5 MARKETING STRATEGY
Objectives
Contents
• Corporate Planning
On completion of the course
participants should be able to:
• identify the critical issues
involved in formulating
marketing strategies
• Marketing Strategy
• Strategy Options
• Marketing Mix Tactics
• formulate marketing
strategies to achieve corporate
objectives.
• Implementation of Marketing
Plan
Methodology
• Lectures
• Discussions
• Case Study
Who should attend
Sales and Marketing Executives who are involved in Strategy Formulation and Implementation.
Fees: $200.00
Venue
NPC, Petaling Jaya
NPC, Kuching
NPC, Kota Kinabalu
Date
July 3-4
July 18-19
Jan 24—25
18
Programme Manager
Lee Saw Hoon
TITLE: SM6 EXPORT PROCEDURES AND
DOCUMENTATION
Objectives
Contents
At the end of the course,
participants should be able to:
• Export Transaction —
Processing an Export Order
• understand the
documentation and regulation
affecting export business
• Incoterms
• develop and maintain a
profitable export business
• Export Costing and Pricing
• Pre-shipment Consideration
• Export Payment and Foreign
Exchange
Who should attend
• Export Financing
• Export sales executives,
shipping personnel, bank
officers and all those who are
involved in international trade
with a minimum of two years
experience.
• Shipment of Cargo
• Clearance of Export Cargo
• Export Insurance
• Post Shipment Consideration
Fees: $210.00
Methodology
• Lectures
• Discussions
• Case Studies
Venue
NPC, Petaling Jaya
NPC, Johore Bahru
Date
June 26—28
Oct. 16—18
19
Programme Manager
Ahmad Nasar
TAJUK: SM12 PERHUBUNGAN AW AM I
Kandung an
Objektif
Konsep dan Definisi
Perhubungan Awam
Di akhir kursus, peserta akan:
• memahami konsep-konsep
Perhubungan Awarn
Proses Perhubungan Awam
Pendapat Umum
• mengenal pasti jenis-jenis
program Perhubungan Awam
Identiti dan Imej Korporat
• mengetahui tugas-tugas dan
tanggungjawab Perhubungan
Awam.
Metodologi
• Ceramah
• Perbincangan
• Kajian Kes
• Filem
• Latihan "Structured
Experience"
Peserta
• Pegawai Perhubungan Awam.
• Kakitangan Organisasi yang berhubung dengan publik.
Yuran: $180.00
Tempat
PDPN, Petaling Jaya
PDPN, Kuching
PDPN, Kuantan
Tarikh
Pengurus Program
Feb. 27Mar. 1
Anuar Pandak Ahmad
Jan. 24—26
Azman Zakaria
Okt. 9—11
20
TAJUK: SM13 HUBUNGAN PELANGGAN
Objektif
Kandungan
Setelah mengikuti program ini
peserta kursus akan:
Kepentingan dan Konsep
Hubungan Pelanggan
• memahami konsep dan
kepentingan hubungan
pelanggan.
Sikap Kakitangan Jualan
Keperluan dan Kehendak
pelanggan
• berupaya memahami
pelanggan dan ragam-ragam
mereka.
Komunikasi dengan
Pelanggan
• dapat mengendali atau
melayani pelanggan dengan
lebih berkesan.
Mengendali Hubungan Telefon
Mengendali Aduan Pelanggan
Metodologi
Syarahan
Perbincangan
Latihan/Kerja Berkumpulan
Filem
"Role-play"
Peserta
Kursus ini sesuai untuk, Penyelia Jualan, Kakitangan Jualan,
Kakitangan Kaunter dan Penyambut Tetamu.
Yuran: $100.00
Tempat
PDPN, Petaling Jaya
Kota Bharu
Tarikh
Mac. 27—28
Mac. 22—23
21
Pengurus Program
Azman Zakaria
TAJUK: SM14 HUBUNGAN TELEFON
Objektif
Kandungan
Setelah mengikuti kursus ini,
peserta akan:
Konsep komunikasi yang
berkesan.
• memahami konsep
komunikasi yang berkesan.
Tatacara mengendali
Hubungan Telefon:
— Konsep dan kepentingan
— Kualiti-kualiti telefonis
— Mengendalikan panggilan
dan mengambil pesanan
• lebih sedar tentang
kualiti-kualiti yang perlu
untuk mengendali hubungan
telefon.
Hubungan pelanggan
• dapat mengendali panggilan
dengan lebih berkesan.
— Mengendali aduan melalui
telefon.
• dapat merancang panggilan
dan menjimatkan kos-kos
yang berkaitan dengan
panggilan telefon.
Metodologi
Syarahan
Perbincangan
Latin an
• berupaya mengendali aduan
melalui telefon dengan lebih
berkesan.
Filem
Peserta
Kursus ini sesuai untuk Penyambut Tetamu, Telefonis, dan
Kakitangan yang kerap berhubung melalui telefon.
Yuran: $50.00
Tempat
PDPN, Petaling Jaya
Tarikh
Pengurus Program
Sept. 11
Azman Zakaria
22
TAJUK: SM15 PERHUBUNGAN AW AM U
Objektif
Kandungan
Selepas menghadiri kursus
peserta akan;
• Ceramah umum
• Ceramah yang berkesan
• mempunyai keyakinan
berhubung dengan publik
(audience) @ pendengar
• Persediaan sebelum ceramah
dan panduan menilai
ceramah.
• menyediakan dan
menyampalkan ceramah
yang berkesan.
• Pengenalan kepada akhbar
• Menjalin hubungan dengan
orang akhbar
• dapat menyediakan surat
berita yang baik.
• Kenyataan akhbar dan sidang
• berupaya mengatur sidang
akhbar dan kenyataan/siaran
• Surat berita (Newsletter)
akhbar.
Metodologl
•
•
•
•
Ceramah
Perbincangan
Latihan Amali (Video)
Filem
Peserta
Pegawai Perhubungan Awam dan peserta-peserta kursus Perhubungan
Awam I.
Yuran: $180.00
Tempat
PDPN, Petaling Jaya
PDPN, Johor Bahru
PDPN, Kuching
PDPN. Kota Kinabalu
Tarikh
Pengurus Program
Jun 19—21
Ogos 7—9
Anuar Pandak Ahmad
Nov 27—29
Mac. 21—23
23
TITLE: SM16 TELEPHONE COURTESY
Objectives
Contents
At the end of the course,
participants should be able to:
• Fundamentals of
Com munication
• understand the principles
• Principles of Telephone
of telephone courtesy
Courtesy
• know the do's and don'ts
when using the telephone.
• Qualities of a Good
Telephonist
• use the techniques learned
• Do's and Don'ts when using
to communicate effectively
the telephone
through the telephone.
• Handling telephone complaints
Methodology
• Lectures
• Case Study
• Exercises
• Audir visual aids such as
films
Who should attend
Telephonists, receptionists, secretaries and anybody who makes frequent use of the telephone.
Fees: S60.OO
Venue
Date
Programme Manager
NPC, Totaling Jaya ! Aug. 4
Lee Saw Hoon
24
PERSONNEL DEVELOPMENT PROGRAMME
MANAGEMENT DEVELOPMENT
Venue: NPC, Petaling Jaya
No,
Course
Date
Programme
Manager
Fee {$]
Pimpinan Dan Perhubungan
Sesama Manusia (3 days)
May 29-31
2.
Training Methodology I
[5 days)
June 12—16
Lian Lai Ping
350.00
3.
Motivation And Job
June 12—16
Mohd. Yusof
Mohamad
350.00
1.
Shahuren
160.00
Ismail
Satisfaction (5 days)
4.
Motivasi Dan Kepuasan
Bekerja (3 days)
July 3-5
Abd. Wahab
Saad
160.00
5.
Leadership And Human
Relations for Managers
[5 days)
July 17-21
Dzulklfli
350.00
6.
Training Methodology II
(5 days)
Aug. 7— 1 1
Lian Lai Ping
350.00
7.
Management for Managers
(5 days)
Sept. 25—29
Jaafar Othman
350.00
8.
Interpersonal Communication
(3 days)
Oct. 16-18
Shahuren
Ismail
210.00
9.
Certificate in Supervision
{International Programme)
Aug. 2 1 Nov. 20
Shahuren
1300.00
Sipon
Ismail
Abd. Wahab
Saad
25
TITLE: MD 1 LEADERSHIP AND HUMAN
RELATIONS FOR MANAGERS
Objectives
Contents
• Introduction to Leadership.
At the end of the course, the
participants should be able to:
• Situational Leadership defined
• identify the most
appropriate Situational
Leadership Style that can be
used in a specific management
situation
• Leadership Style of Leaders
and maturity of followers.
• Understanding human
differences
• recognise individual
differences and ways of
interacting with them
• Formation and development
of attitudes.
• Principles of effective human
• apply specific problem
analysis techniques to solve
relations.
problems
• Problem Analysis Technique
• apply the various
situational leadership styles
and specific principles of
• Managing Change
Methodology
human relations in handling
people in organisation.
Lectures, Case Studies,
Structured Experience, Group
Discussion, Instrumentation,
Role Play.
Who should attend
Managers whose work result will depend on their ability to lead people
and to create effective human relations at work.
Fees: $350.00
Venue
NPC, Petaling Jaya
NPC, Kuching
Date
Programme Manager
July 17-21
Nov. 6— 10
26
Dzulkifli Sipon
TITLE: MD 3 TRAINING METHODOLOGY I
Contents
Objectives
At the end of the programme,
• Importance of training
participants should be able to:
function
• apply the various training
methods that are appropriate
for adult training
• Learning Process
• know how to use audio visual
aids effectively
• Communication Skills for
Trainers
• know how to write learning
• Experiential learning
techniques
• Use of case studies. Role Plays
in Training
• Use of Visual Aids
objectives and prepare'a
lesson plan for their training
session,,
Methodology
• use the above skills to assist
them to become effective
trainers.
• Lecturettes
• Syndicate Discussions
• Project Work
• Case Studies
Who should attend
This course would be suitable for personnel who are directly involved
in training others in their organisations.
Fees: $350.00
Venue
NPC, Petaling Jay a
Date
June 12—16
27
Programme Manager
Lian Lai Ping
TITLE: MD 4 TRAINING METHODOLOGY II
Contents
Objectives
• The Training
At the end of the programme
Function and Policy
participants will be able to:
• Determining Training Needs
• recognise methods of
identifying training needs in
an organisation
• Planning a Training
Programme
• prepare a training programme,
design and budget, given
the training need
• Administration of a Training
Programme
• distinguish the level of
evaluation of training
• Planning your training/
conference room
programmes.
• Evaluation of Training
Methodology
• Lecturettes
• Syndicate Discussions
• Project Work
Who should attend
Persons who are in charge of the planning and administration of the
training function in their organisations.
Fees: $350.00
Venue
Date
NPC, Petaling Jaya
Aug. 7-11
28
Programme Manager
Lian Lai Ping
TITLE: MD 5 MOTIVATION AND JOB
SATISFACTION
Contents
Objectives
• Motivation Defined
At the end of the programme,
participants should be able to:
• Maslow's Hierarchy of Needs
• understand motivation and
• Herzberg's 2-Factor Theory
interpret its meanings and
implications for managers,
• Job Enrichment
• explain how employee
attitudes are formed in the
organisation,,
• The Nature of Attitudes
• Attitude Formation
• explain how needs and
supervisory styles (leadership)
of managers influence and
affect employee attitudes and
• Attitude Change
• Various Approaches to
Motivation
motivation
• identify some ways in which
they are motivated and the
Methodology
ways in which they motivate
Lecture, Experiential Learning
others
Techniques, Case Studies,
Instrumented Feedback
• formulate a plan to increase
Techniques, Film Discussions,
their self-motivation and their
motivation of others.
Small Groups' Presentations.
Who should attend
Middle managers and senior supervisors whose job requires them to interact with and motivate other personnel.
Fees: $350.00
Venue
Date
NPC, Petaling Jaya
NPC. Johorc Bahru
June 12—16
Oct. 2—6
29
Programme Manager
Mohd. Yusof
Mohamad
TITLE: MD 6 INTERPERSONAL
COMMUNICATION
Contents
Objectives
At the end of the programme,
the participant should be able
to:
• Important role of
Communication in
Organisation
• identify the various modes of
communication and their role
in the running of an
organisation
• The Communication Process
• Modes of Communication
covering verbal, symbolic and
non-verbal communication
• gain an insight into the
various techniques in
overcoming barriers to
communication as
encountered at the work
places
• Role of Perception in
Communication,
• Overcoming Barriers
to Communication
• Listening Skills
• develop a more effective
verbal and non-verbal
communication, listening and
observing skills in enhancing
his/her performance and
productivity.
• Non-Verbal Communication
Guidelines for good
communication
• Defensive to Supportive
Communication
Methodology
Lecture; Structured Experience
Exercise, Case Study,
Instrumentation, Film Shows and
group discussion, Role Play, AVA
Transparency Slides and
Handouts.
30
Who should attend
The programme is designed for managers and executives at all levels,
whose effectiveness Is dependent upon well planned and systematic
com munication.
Fees: $210.00
Venue
NPC, Petaling Jaya
NPC,Johore Bahru
NPC, Kuching
NPC,Penang
Date
Oct. 16—18
May 22—24
Sept. 12—14
Dec. 18—20
31
Programme Manager
Shahuren Ismail
TITLE: MD 7 MANAGEMENT FOR MANAGERS
Contents
Objectives
• Introduction to Management
At the end of the programme
participants should be able to:
• Principles and processes
• increase their knowledge and
understanding of the
management principles and
practices
• Management Functions
• Roles of Managers
• Understanding Behaviour in
organisation
• increase their knowledge and
understanding of behaviour in
organisation
• Managerial Effectiveness
• develop their skills and
Methodology
effectiveness in managing
people in the organisation.
Lectures, Group Discussions,
Case Studies, Structured
Experiences and Films.
Who should attend
This course is designed for young executives who are in need of mastering the art of management. It is also suitable for managers at all levels
as a refresher course.
Fees: $350.00
Venue
Date
NPC, Petaling Jaya
Sept. 25-29
NPC, Johore Bahru
Nov. 27—Dec. 1
NPC, Kota Kinabalu
Feb. 20—24
NPC Kuantan
Jul 24—28
32
Programme Manager
Jaafar Othman
TAJUK: MD 11 PIMPINAN DAN
PERHUBUNGAN SESAMA MANUSIA
Objcktif
Kandungan
Di akhir kursus ini, diharap
peserta akan dapat
• Proses Penyeliaan
• Tugas, Fungsi dan Kualiti
Penyelia
• memahami kepentingan
aspek-aspek kepimpinan dan
perhubungan sesama manusia
yang dapat dipraktikkan
dalam tugas-tugas Penyeliaan
• Konsep Kepimpinan dan
gay a-gay any a
• Faktor-faktor mempengaruhi
individu
• mengenalpasti gaya pimpinan
yang paling berkesan
bersesuaian dengan situasi
kerja penyeliaannya
• Asas-asas perhubungan yang
baik
• mempraktikkan kaedahkaedah semasa "kepimpinan
dan perhubungan sesama
• Masalah dan penyelesaian
masalah
manusia" di dalam pcnyeliaan
• Mengendali perubahan
pekerja demi mencapai
matlamat organisasi.
dan mengatasi penentangan
perubahan
• Mendapat kerjasama pekerja
Metodologi
Syarahan: Kajian Kes; Tayangan
Filem dan Perbincangan
Kumpulan; Latihan Struktur
Pengalaman, Instrumentation;
Latihan Main Peranan
AVA-Transparency Slides.
Nota-nota edaran.
33
Peserta
Terdiri dari Penyelia-penyelia, Pegawai Kesatuan Sekerja, Pihak
Pengurusan dan Kakitangan yang terlibat dengan tugas Penyeliaan
Pekerja-pekerja.
Yuran: $160.00
Tempat
PDPN, Petaling Jaya
PDPN, Pulau Plnang
Tarikh
Mei 29—31
Jun. 26—28
34
Pengurus Program
Shahuren Ismail
TAJUK: MD 12 MOTIVASI DAN KEPUASAN
BEKERJA
Objektif
Kandungan
• Definisi Motivasi
Di akhir kursus ini diharapkan
peserta akan dapat
• Pendekatan teori motivasi
• memahami tentang perbedaan
individu di dalam organisasi
dan menerangkan bagaimana
pembentukan dan perubahan
sikap berlaku
• Kepuasan bekerja
• Pembentukan dan perubahan
sikap
• mengetahui faktor-faktor
yang boleh membawa kepada
kepuasan bekerja
• Lingkaran motivasi
• mengenali cara-cara berkesan
untuk mendorong diri sendiri
dan orang lain.
• Kehendak-kehendak pekerja
• menganalisa, menilai dan
• Perbincangan Filem
• Kontrak psikologi
• Teori X dan Teori Y
mengawal prestasi kerja.
Metodologi
• Syarahan
• Kajian Kes
• Instrumentation
• Perbincangan Kumpulan
• Latihan ringkas
Peserta
Penyelia-penyelia atau ketua-ketua bahagian yang terlibat dalam
menyelia dan mendorong orang lain.
Yuran: $160.00
Tempat
PDPN, Petaling Jaya
PDPN. Kota Kinabalu
K. Terengganu
Tarikh
Jul. 3—5
Jun. 20—22
Jun 26—28
35
Pengurus Program
Abd. Wahab Saad
PERSONNEL DEVELOPMENT PROGRAMME
INDUSTRIAL RELATIONS
Venue; NPC, Petallng Jaya
No.
1.
Course
Disiplin Dalam Organisasi
|
Date
Programme
Manager
Fees (S)
Mac 20-24
Burhanuddin
Saidin
300.00
(5 hari)
2.
Industrial Relations for
Supervisors (5 days)
May 22—26
Md. Khairuddtn
Md. Isa
300.00
3.
Tatacara Penyiasatan
Jun 20—22
Azlart Kassim
210.00
July 24—28
Sucy Thomas
400.00
Ogos 7- 1 1
Burhanuddin
Saidin
250.00
Sept. 11-15
Francis Arul
400.00
Domestik (3 hari)
4.
Industrial Relations and
Labour Laws (5 days)
5.
Perhubungan Perusahaan
Untuk Pegawai Kesatuan
Sekerja (5 hari)
6.
Collective Bargaining &
Negotiation Procedures
(5 days)
7.
Domestic Enquiry Procedures Sept. 25-27
(3 days)
Sucy Thomas
210.00
8.
Pengurusan Undang-Uiidang
Buruh (5 hari)
Oct. 16—20
Abd. Mahk
Jamaludin
300.00
9.
Perhubungan Perusahaan
Penyelia (5 hari)
Nov. 6—10
Abd. Malik
250.00
Effective Grievance Handling
Dec. 4—5
10.
Jamaludin
(2 days)
36
Azlan Kassim
150.00
TITLE: IR 1 INDUSTRIAL RELATIONS FOR
SUPERVISORS
Objectives
Contents
After attending this course,
participants should be able to:
• Good Industrial Relations
Practices
• improve the handling of
workers' grievances
• Role of Supervisors in
maintaining Good Industrial
Relations
• effectively control and
maintain discipline
• Main features of Labour
Legislations.
• recognise, understand and act
• Effective Handling of
accordingly towards the
settlement of industrial
Grievances
disputes.
• Maintaining Effective
Discipline in the Organisation
• Methods of Settling Industrial
Disputes.
Methodology
• Lecturettes
• Case Studies
• Participants' Case Discussion
• Film Discussions
Who should attend
All personnel in supervisory positions, either in government or private
organisations.
Fees: $300.00
Venue
NPC, Petaling Jaya
Date
May 22—26
37
Programme Manager
Md. Khairuddin Md. Isa
TITLE: IR 3 DISCIPLINE IN ORGANISATIONS
Contents
Objectives
At the end of the program,
participants should be able to:
• Meaning and Concept of
• be more aware of the causes
of disciplinary problems and
committed to eliminating
them where possible
• Nature of Misconducts
Discipline
• Disciplinary Procedures
• Law on Discipline and
Dismissal
• present and explain the
various misconducts and the
the kinds of disciplinary
actions to be taken against
violators
• Absenteeism Control System
• Disciplinary Actions.
Methodology
• be more aware of the steps
needed to be taken in order
to structure their work
environments to produce
high morale and good
discipline
• Lecturettes
• Film Discussions
• Case Studies
• better able to handle
disciplinary situations
• Workshop Sessions
• Role Play Exercises
• supervise disciplinary actions
according to the standard
procedure.
Who should attend
Managers, supervisory personnel and trade union officials who are involved in maintaining discipline within the organisation.
Fees: $350.00
38
Venue
NPC, Pulau Pinang
NPC, Kuantan
NPC, Kota Kinabalu
Date
Ogos 14—18
May 29—June 2
Apr. 10—14
39
Programme Manager
TITLE: IR 5 INDUSTRIAL RELATIONS AND
LABOUR LAWS
Objectives
Contents
After attending the programme,
participants should be able to:
The three main Labour
Legislations
• understand the legal aspects
of industrial relations
• Employment Act 1955
• Industrial Relations Act 1967
• understand, interpret and
appreciate the various
provisions of the Labour
Laws
• Trade Unions Act 1959
• Case Law
Methodology
• implement effectively the
provisions of the laws
• Lecturettes
• interpret court awards.
• Case Studies
• Syndicate Discussion
• Participants' Case Discussion
• Workshop Sessions
Who should attend
All senior management executives, particularly personnel and trade
union executives.
Fees: $400.00
Venue
NPC,
NPC,
NPC,
NPC,
Petaling Jaya
Johore Bahru
Kuching
Kota Kinabalu
Date
July 24—28
June 26—30
Oct. 23-27
Sent. 4—8
40
Programme Manager
Sucy Thomas
TITLE: IR 6 EFFECTIVE GRIEVANCE
HANDLING
Objectives
Contents
After attending this course, the
participants should be able to:
• Meaning and Concept of
Grievance
• understand the meaning and
concept of grievances
• Grievance Administration
• Techniques in Handling
Grievances
• administer grievances
systematically
• Model Grievance Procedures.
• use the correct and proper
techniques in handling
grievances
• fully appreciate the
Methodology
importance and advantages of
having a proper and effective
procedure specifically for the
handling of workers
grievances.
•
•
•
•
Lecturettes
Film Discussion
Case Studies and Discussion
Role Play Exercises
Who should attend
Management and Supervisory Personnel in industries, government and
semi-government organisations.
Fees: $150.00
Venne
Date
Programme Manager
NPC, Petaling Jaya
Dec. 4—5
Azlan Kassim
41
TITLE: IR 7 COLLECTIVE BARGAINING AND
NEGOTIATION PROCEDURES
Contents
Objectives
After attending the programme,
participants should be able to:
Definition, objective and scope
of Collective Bargaining
• understand the principles and
practices of collective
bargaining
Origins and development of
Collective Bargaining
Essentials of Collective
Bargaining
• critically examine and
discuss the principles and
practices of collective
bar gin ing
Law pertaining to Collective
Bargaining
Qualities of a Good Negotiator
• effectively apply the principles
and practives of collective
bargaining for continued and
Techniques of Negotiation
fruitful co-operation between
Drafting a Collective
employers and employees for
increasing efficiency and
Agreement
productivity in industry.
Interpretation and
Implementation of a Collective
Agreement
Who should attend
Senior Management Personnel
in industry and Trade Union
Executives.
Methodology
Lecturettes
Case Studies
Participants' Case Discussions
Role Play
Fees: $400.00
Film Discussion
Mock Simulation Exercises
Venue
NPC, Petaling Jaya
Date
Sept. 11 — 15
42
Programme Manager
Francis Arul
TITLE: IR 8 DOMESTIC ENQUIRY
PROCEDURES
Objectives
Contents
After attending this course the
participants should be able to:
• Contents and Importance of:
— Discipline
— Domestic Enquiry
• fully appreciate and
understand the concept and
importance of Discipline
• Enquiry Procedures
— Preliminary Enquiry
— Letter of Charge/Show
Cause
• use the proper disciplinary
procedures before deciding
whether disciplinary action
should be taken or not
— Notice of Enquiry
— Principles of Natural
Justice
• know what are the legal
requirements for the above
procedures
• Enquiry Proper
— Duties of Enquiry Officer
— Domestic Enquiry — A
Model
• know the right of the worker/s
vis-a-vis the Appeal Procedures
— Legal Requirements
— Industrial Court Guidelines
• use the Industrial Court
Guidelines.
• Disciplinary Action
— Report
— Punishment/Substantial
Justice
— Appeal Procedures
Methodology
•
•
•
•
Lecturettes
Film Discussion
Case Studies & Discussion
Role Play
Who should attend
Managers and Supervisory Personnel who are involved in maintaining
discipline within the organisation.
Fees: $210.00
43
Venue
Date
NPC, Petaling Jaya
NPC, Pulau Pinang
Malacca
NPC, Kuching
June 19—21
Sept. 25—27
Sept. 18—20
June 13—15
44
Programme Manager
Sucy Thomas
TAJUK: IR 9 PERHUBUNGAN PERUSAHAAN
UNTUK PENYELIA
Kandungan
Objektif
Setelah mengikuti kursus ini
peserta akan dapat:
• Peranan Penyelia dalam
mengujudkan perhubungan
Perusahaan yang baik
• meningkatkan lagi teknikteknik mengendalikan
rungutan pekerja
• Perundangan Buruh
• mengawal dan
menyelenggarakan disiplin
pekerja dengan leblh efektif
• meningkatkan kefahaman
undang-undang supaya
membolehkan penyelesaian
pertikaian dengan cara
sistematlk dan saksama.
• Mengendalikan Rungutan
Pekerja
• Penawaran dan Perjanjian
Kolektif
• Menyelenggarakan disiplin
Pekerja
• Pertikaian Perusahaan;
Jentera Penyelesaian
Mctodologf
• Syarahan
• Kajian Kes
• Perbincangan Kes Peserta
• Tayangan Filem
Peserta
Kursus ini sesuai kepada semua kakitangan di peringkat penyelia yang
bertanggungjawab dal am mengawal kakitangan di sektor awam dan
swasta.
Yuran: $250.00
45
Tempat
PDPN. Petaling Jaya
Tarikh
Nov. 6—10
Pengurus Program
Abd. Malik
Jamaluddin
PDPN, Pulau Pinang
Sept. 11—15
PDPN, Kuantan
Melaka
PDPN, Kuching
PDPN, Kota Kinabalu
Jul 24—28
Mac. 27—31
Jul 3-7
Ogos 21-25
46
TAJUK: IR 10 PERHUBUNGAN PERUSAHAAN
UNTUK PEGAWAI-PEGAWAI
KESATUAN SEKERJA
Objektif
Kandungan
Di akhir program, para peserta
akan dapat:
Peranan dan Cabaran
Kesatuan Sekerja Masakini
• lebih memahami tentang
peranan Kesatuan Sekerja
dalam mengujudkan
perhubungan perusahaan yang
balk antara majlkan — pekerja
Undang-Undang Buruh
Penyelenggaraan disiplin
secara berkesan
Mengendalikan MasalahMasalah Pekerja
• menyatakan aspek-aspek
penting dalam UndangUndang Buruh
Perundingan dan Perjanjian
Kolektif
• leblh memahami tatacaratatacara mengendalikan
Kaedah Penyelesaian
rungutan dan tlndakan disiplin
Pertikaian Perusahaan.
• mempelajari di antara satu
sama lain tentang kaedahkaedah alternatif dalam
Perhubungan Perusahaan
supaya konflik akan dapat
dikurangkan dan suasana
harmoni akan tercapai.
Metodologi
Syarahan
Perbincangan Filem
Kajian Kes
Peserta
Pegawai-Pegawai Kesatuan Sekerja, Pegawai-Pegawai Perjawatan,
Pegawai-Pegawai Perhubungan Perusahaan.
Yuran: $25O.OO
Tempat
PDPN, Petaling Jaya
Tarikh
Ogos 7— 11
47
Pengurus Program
Burhanuddin Saidin
TAJUK: IR 11 DISIPLIN DALAM ORGANISASI
Objektif
Kandungan
Di akhir program, para peserta
akan dapat:• lebih menyedari tentang
penyebab-penyebab masalah
disiplln dan melibatkan diri
untuk mengataslnya
• Makna dan konsep disiplin
• Jenis-jenis salahlaku
• Tatacara disiplin
• Undang-undang berkaitan
dengan disiplin dan
pembuangan kerja
• memahami jenis-jenis
salahlaku darl tindakan
disiplln yang perlu diarnbil
ke atas pekerja yang bersalah
• Sistem pengawasan
ketidakhadiran kerja
• lebih menyedari langkahlangkah yang perlu diambil
untuk menstrukturkan
keadaan kerja supaya dapat
menghasilkan moral dan
• Tindakan-tindakan disiplin
Metodologi
dan disiplin pekerja yang
• Syarahan
• Perbincangan Filem
balk
• Kajian Kes
• mengawal dan mengawasi
pelbagai situasi disiplin
secara lebih berkesan
• Perbincangan Kes Peserta
• Main Peranan
• menjalankan tindakan disiplin
berdasarkan tatacara yang
betul.
Peserta
Pengurus-pengurus, Penyelia-penyelia dan Pegawai-pegawai Kesatuan
Sekerja.
Yuran: $300.00
Tempat
PDPN, Petaling Jaya
PDPN, Johor Bahru
Tarikh
Mac. 20—24
Nov. 20—24
48
Pengurus Program
Burhanuddin Saidin
TAJUK: IR 13 TATACARA PENYIASATAN
DOMESTIK
Kandungan
Objektif
Setelah rnenghadiri kursus ini,
peserta-peserta akan dapat:
Antara kandungan kursus ini
• menilalkan dan memahami
sepenuhnya konsep dan
kepentingan Dispilin
• Konsep dan kepentingan
— Disiplin
— Tatacara Penyiasatan
• menggunakan tatacara disiplin
yang betul sebelum membuat
keputusan, perlu atau tidak
tindakan disiplin diambil.
• Tatacara Penyiasatan
ialah:
— Siasatan Awal
— Surat Tuduhan/Tunjuk
Sebab
— Notis Enquiry
— Prinsip Keadilan
• mengenali keperluan
perundangan dalam tatacara
tersebut di atas
Semulajadi
• Enquiry Sebenar
— Tugas-tugas Pegawai
• mengetahui hak-hak pekerja
seperti hak merayu
Enquiry
— Tatacara Penyiasatan:
• menggunakan garispanduan
Satu Model
• Keperluan Perundangan
yang diberi oleh Mahkamah
Perusahaan.
• Garispanduan Mahkamah
• Tindakan Disiplin
— Laporan Enquiry
— Hukum an/Substantial
Justice
— Hak Merayu
•
•
•
•
49
Metodologi
Syarahan
Perbincangan Filem
Kajian Kes dan Perbincangan
Main Peranan
Peserta
Pegawai-pegawai atau Ekskutif-ekskutif pengurusan di sektor awam dan
swasta yang bertanggungjawab untuk mengendalikan perkara-perkara
disiplin dan menjalankan penyiasatan domestik berkaitan dengan
salahlaku.
Yuran: $210.00
Tarikh
Pengurus Program
PDPN, Petaling Jaya
Jun 20—22
Azlan Kassim
K. Terengganu
Mei 22—24
Tempat
50
TAJUK: IR 14 PENGURUSAN UNDANGUNDANG BURUH
Objektif
Kandungan
Selepas menghadiri kursus ini
peserta akan dapat:
Tiga undang-undang Buruh yang
penting akan dibincangkan:
• memahami aspek-aspek
perundangan dan
perhubungan perusahaan
• Akta kerja 1955
• Akta Perhubungan Perusahaan
1967
• memahami setiap peruntukan
yang terdapat di dalam
undang-undang buruh
• Akta Kesatuan Sekerja 1959
Metodologi
• melaksanakan secara berkesan
peruntukan undang-undang
• Syarahan
buruh dalam organisasi.
• Kajian Kes
• Perbincangan Kes Peserta
• Tayangan Filem
Peserta
Semua pegawai kanan pengurusan, khususnya mereka yang terlibat
dalam pengurusan personel dan eksekutif kesatuan sekerja.
Yuran: $300.OO
Tcmpat
PDPN, Petaling Jaya
PDPN, P. Pinang
Kota Bharu
Tarikh
Okt. 16—20
Nov. 27—Dis 1
Ogos 26—30
51
Pengurus Program
Abd. Malik
Jamaluddin
QUALITY CONTROL CIRCLES PROGRAMME
No.
Course
Date
Fee($)
Programme
Manager
1.
Bengkel Kepimpinan Untuk
Feb. 27—28
100.00
Azmi Hamzah
Ketua QCC.
2.
QCC Training for
Facilitators
Mar. 13—17
450.00
Ahmad Murshid
Abu
3.
Bengkel Penggunaan AlatAlat QCC untuk Ketua QCC
Apr. 4—6
150.00
Chee Mew Leng
4.
Facilitators' Workshop
on QCC Social Skills
Apr. 19—20 i
160.00
Azml Hamzah
5.
Facilitators' Workshop
on Statistical Tools for QCC.
May 15—17
210.00
Ahmad Nazari
Hashim
6.
Kursus QCC Untuk
Ketua -ketua Kumpulan
June 12—16
400.00
7.
Workshop On Leadership
Skills for Circle Leaders
June 20—21
120.00
Ahmad Nazari
Hashim
8.
QCC Camp
Evening
June 23 to
Evening
'100.00
Ahmad Murshid
Abu
100.00
Azmi Hamzah
50.00
Ahmad Murshid
Abu
June 25
9.
Bengkel Kepimpinan Untuk
Ketua QCC
10.
Bengkel Persembahan QCC
11.
Seminar Appresiasi QCC
Untuk Pengurusan
Aug. 7
160.00
Ahmad Nazari
Hashim
Chee Mew Leng
12.
Facilitators' Workshop on
Sept. 12— 14
210.00
Azmi Hamzah
Sept. 4—5
160.00
Ahmad Murshid
Abu
July 3—4
' July 10
Statistical Tools for QCC
13.
Workshop On Social Skills
For Facilitators
52
No. 1
Course
Date
14.
Workshop On Organising
And Managing QCC For
Facilitators
Oct. 18—19
15.
Mini Konvensyen
Will be
confirmed
16.
Konvensyen Wilayah Tengah
Will be
confirmed
17.
Konvensyen Kebangsaan
Will be
confirmed
' Fees will depend on venue
53
Fee (S)
160.00
Programme
Manager
Chee Mew Leng
TITLE: QCC1 SEMINAR ON QCC INSTALLATION
FOR TOP MANAGEMENT
Objectives
Contents
To identify the basic concept,
philosophy, objective and
benefits of QCC
QCC concept, philosophy and
objectives
Benefit of QCC
To identify QCC structure and
and its function within an
organisation
Development of QCC in
Malaysia
Management roles in
installation of QCC
To recognize the roles of
management in installation
of QCC.
QCC organisation structure
QCC techniques in problemsolving
Methodology
• Lecture
• Workshop
Who should attend
Chief executives, director, managers, senior executives, departmental
heads and other top management who wish to acquaint themselves with
QCC concept and practice and key personnel assigned to organize QCC
programme in their organisations.
Fees: $160.00
Venue
NPC, Kuching
NPC, Kota Kinabalu
Date
Programme Manager
Mac 21
Mac 1
Ahmad Nazari Hashim
Chee Mew Leng
54
TITLE: QCC2 QCC TRAINING FOR FACILITATORS
Objectives
Contents
To list out the concepts,
objectives, benefits and QCC
operation
QCC Concepts, Objectives,
Benefits and its Operation
Administration of QCC
To recognize the motivational
in QCC programmes
Motivation Exercise
Understanding group and
Group Decision Making Process
To be able to guide workers on
QCC techniques of problem
solving and group
effectiveness.
QCC Tools — Approach and
Techniques
Case Study
QCC Implementation Procedure
Evaluation Criteria
Who should attend
Presentation Skill
Heads of departments,
managers, training
personnel, and those who are
in charge of Quality Control
sections, Quality managers,
work managers and for those
who wish to further their
knowledge in implementing
QCC programmes.
QCC Slides and Video
Methodology
Lecture
Case Study
Fees: $450.00
Venue
NPC, Petaling Jaya
NPC,Penang
NPC, Kuching
Date
Programme Manager
Mar. 13—17
Jul 24—28
Aug. 14—18
55
Ahmad Murshid Abu
TITLE: QCC6 WORKSHOP ON STATISTICAL
TOOLS FOR QCC FACILITATORS
Objectives
Contents
To identify the various
statistical tools used in QCC
activities
• Basic Concept of Quality
Control
• Data Collection
To be able to apply the
various statistical tools in Qcc
operation.
• Pareto Diagram
• Ishikawa Diagram
• Histogram
• Charts
Methodology
• Lecture
• Case Study
Who should attend
Facilitators, QCC Promoters
Fees: $160.00
Venue
NPC, Petaling Jaya
Date
Programme Manager
May 15—17
Sept. 12—14
Ahmad Nazari Hashim
Azmi Hamzah
56
TITLE: QCC7 WORKSHOP ON QCC SOCIAL
SKILL FOR FACILITATORS
Contents
Objectives
To recognize the various social
skills used in QCC activities
Team Building
Creative Problem Solving
To identify the existence of
motivational factors in QCC
activities
Understanding groups in
organisation and group
cooperation
To be able to apply the
combination of social skill and
the motivational factors
creatively and effectively.
Motivational factors in QCC
Case study and discussion
leading
Methodology
Lecture
Experiential Learning Exercise
Who should attend
Facilitators, members of promotion committee involved in training.
Fees: $160.00
Venue
NPC, Petaling Jaya
Date
Apr. 19—20
Sept. 4—5
57
Programme Manager
Azmi Hamzah
Ahmad Murshid Abu
TITLE: QCC8 WORKSHOP ON ORGANISING
AND MANAGING QCC FOR FACILITATORS
Contents
Objectives
• To discuss and review certain
of QCC operation eg. project
selection and work planning
Overview of QCC activities
• To introduce and explain
guide lines on managing QCC.
Work Planning and Scheduling
Project Selection
Getting Cooperation
QCC Management
— guidelines, presentation
— counselling active and
non active
— circle meetings
— rules and procedures
Methodology
Lecture
Exercise
Who should attend
Head of departments, supervisor, foreman, supervisory personnels who
are directly engaged in QCC programmes.
Fees: $160.00
Venue
NPC, Petaling Jaya
NPC Johore Bahru
NPC Kota Kinabalu
Date
Oct. 18—19
Oct. 9—19
May 30—31
58
Programme Manager
Chee Mew Leng
TAJUK: QCC9 SEMINAR APPRESIASI QCC
UNTUK PENGURUSAN
Objektif
Kandungan
Memahami dan menilai konsep
serta falsafah QCC
Falsafah, obejektif, dan faedahfaedah-faedah QCC
Mengenalpasti struktur dan
fungsi QCC dalam organisasi
Struktur organisasi QCC
QCC di Malaysia
Mengenalpasti kemungkinan
menjalankan program QCC didalam organisasi mereka
Teknik-teknik penyelesaian
laluan QCC
Membincangkan perkembangQCC di Malaysia.
Perbincangan
Peserta
Pengerusi-pengerusi pengarah-pengarah urusan, pengurus-pengurus
besar dan lain-lain pihak.
Yuran: $160.00
Tempat
Tarikh
Pengurus Program
PDPN, Petaling Jaya
Ogos 7
Chee Mew Leng
59
TAJUK: QCC10 QCC UNTUK PEMUDAHCARA
Kandungan
Objektif
Falsafah dan konsep QCC
Mengenalpasti konsep asas
operas! dan falsafah QCC
Objektif, faedah & operas! QCC
Untuk dapat menghebahkan
konsep & pengamalan QCC di
dalam organisasi
Organisasi & pentadbiran QCC
QCC sebagai faktor motivasi
Mengenalpasti aspek-aspek
dorongan yang terdapat di
dalam kegiatan QCC
Mengetua! perbincangan
kumpulan
Mengenalpasti alat-alat
statistik dan sosial yang
digunakan di dalam QCC
Alat-alat & teknik penyelesaian
masalah dalam QCC
Menyelia dan membimbing
QCC
Metodologi
Syarahan
Latihan
Peserta
Ketua-ketua jabatan, pemudahcara dan pegawai-pegawai latihan yang
terlibat secara lar.gsung ataupun tidak di dalam kegiatan QCC.
Yuran: $400.00
Tempat
Tarikh
PDPN, Petaling Jaya
May 22—26
PDPN, Pulau Pinang
Oct. 16—20
60
Pengurus Program
Chee Mew Leng
TAJUK: QCC13 KUR8US QCC UNTUK KETUA
KUMPULAN
Kandungan
Objektif
• Memberikan pengetahuan QCC
kepada Ketua Kumpulan
Falsafah dan konsep QCC
Operasi dan faedah QCC
• Memberikan kemahiran-kemahiran yang berkesan untuk
membentuk dan mengetahui
kumpulan aktiviti-aktiviti
mereka
Kepimpinan dan perhubungan
sesama manusia dalam QCC
Alat-alat dan teknik penyelesaian masalah dan cara-cara
persembahan dalam QCC
• Memberikan kemahiran persembahan QCC yang berkesan
Metodologi
Syarahan
Latihan
Peserta
Penyelia-penyelia Ketua-ketua bahagian pengeluaran, ketua-ketua QCC
Yuran: $400
Date
Pengurus Program
PDPN, Petaling Jaya
Jun 12—16
Ahmad Murshid Abu
PDPN, Pulau Pinang ;
Apr. 3—7
Tempat
61
TAJUK: QCC 14 BENGKEL PENGGUNAAN ALATALAT QCC UNTUK KETUA KUMPULAN
Kandungan
Objektif
Mengenalpasti alat statistik
dan sosial yang digunakan di
dalam aktiviti QCC
• Alat-alat statistic yang
digunakan di dalam aktiviti
QCC.
Membantu peserta
mengamalkan alat-alat
tersebut di dalam aktiviti QCC.
• Proses Cungkilan Budi
• Rajah Ishikawa
Metodologi
• Syarahan
• Latihan
Peserta
Ketua Kumpulan
Yuran: $100.00
Venue
PDPN, Petaling Jaya,
PDPN, Pulau Pinang
PDPN, Kuantan
Date
Apr. 4—6
Sept. 11 — 13
Apr. 3-4
62
Programme Manager
Chee Mew Leng
TAJUK: QCC15 BENGKEL KEPIMPINAN UNTUK
KETUA QCC
Objektif
Kandungan
• MemperUhatkan kepentingan
kepimpinan di dalam QCC
Kepimpinan dalam QCC
Pembentukan kumpulan dan
• MemperUhatkan cara-cara
. pembentukan QCC yang baik.
QCC
Kerjasama dan penglibatan
oleh kumpulan.
Metodologl
Syarahan
Latihan dan mengendalikan
peranan
Pescrta
Ketua kumpulan dan ahli-ahli yang berpotensi sebagai ketua.
Yuran: $1OO.OO
Tempat
PDPN, Petaling Jaya
PDPN, Johor Bahru
Tarlkh
Feb. 27—28
Jul. 3—4
Jul. 31
63
Pengums Program
Azmi Hamzah
TAJUK: QCC16 BENGKEL PERSEMBAHAN QCC
UNTUK KETUA KUMPULAN
Objektif
Kandungan
• Mengenalpasti cara-cara
menghasilkan dan
menyampaikan satu projek
QCC yang baik
Bagaimana merangka kertas
projek.
Menggunakan AVA dengan
berkesan
• Menerangkan penggunaan alat
AVA di dalam person bahan
projek QCC
Langkah-langkah membuat
persembahan.
• Menerangkan kriteria
penilaian di dalam
persembahan projek QCC.
Soal jawab dalam QCC
Mctodologi
• Syarahan
• Latihan
Peserta
Ketua Kumpulan
Yuran: $50.00
Tempat
PDPN, Petaling Jaya
Tarikh
PenguruB Program
Jul. 10
Ahmad Nazari Hashim
64
TITLE: QCC17 WORKSHOP ON LEADERSHIP
SKILLS FOR CIRCLE LEADER
Contents
Objectives
• Leadership in QCC
• To provide effective skills to
form and lead circles
• Team building in QCC
• To demonstrate the importance
of leadership and team building
in QCC.
• Co-operation and members involvement
• Training and problem handling
Methodology
• Lecture
• Case study
• Exercise
Who should attend:
Circles leader
Fees: $120.00
Venue
NPC, Petaling Jaya
Date
Programme Manager
20—21 Jun
Ahmad Nazari Hashim
65
TAJUK: QCC18 KEM QCC
Kandungan
Objektif
Menambah sifat-sifat
kepimpinan yang sedia ada
dan mengamalkannya semasa
bekerja bersama-sama
kumpulan
'Walk Rally'
Bengkel
Aktiviti Riadah
Menambah kepakaran di
dalam pengamalan alat-alat
QCC di dalam penyelesaian
masalah kerja dan harian
Menambah taraf keyakinan
diri semasa menyampaikan
persembahan QCC dengan
bantuan alat-alat pan dang
dengar.
Metodologl
Pcserta
Pemudahcara, ketua kumpulan dan mereka-mereka yang berminat di
dalam perbelajaran sosial.
Yuran $100 (Bergantung kepada Tempat).
Tempat
PDPN, Petaling Jaya
Tarikh
Pengurus Program
Petang 24 Jun
25 Jun
Ahmad Murshid
Abu
66
INDUSTRIAL ENGINEERING PROGRAMME
Venue: NPC, Petaling Jaya
Coarse
No.
1.
Industrial Safety 1 (4 days)
Date
Sept. 4-7
Programme '
Manager
Abd. Majid
Fee ($)
280.00
Ibrahim
2.
Industrial Safety 2 (4 days)
May 29June 1
Abu Zakie
Ahmad
280.00
3.
Filing & Records
Sept. 11—14
Wenceslas
240.00
Jun. 19-22
Shahdan Md.
Lani
200.00
Jul. 3—7
Azizan Ariffin
350.00
Apr. 17—21
Ir. Gian Singh
350.00
Management (4 days)
4.
Pengurusan Fail & Rekod
(4 days)
5.
Maintenance Management
(5 days)
6.
Production Planning &
Control (5 days)
7.
Quality Control (5 days)
Oct. 2—6
Tan For Sing
350.00
8.
Work Measurement (5 days)
Jun. 26— 3O
Abd. Majid
Ibrahim
350.00
9.
Keselamatan Perusahaan
July 17-20
Abu Zakie
240.00
(4 days)
Ahmad
10.
Organisation & Methods
(Office Productivity) (5 days)
Mar. 27—31
Ir. Gian Singh
300,00
11.
Store & Stock Management
(3 days)
Aug. 7—9
Wenceslas
210,00
12.
Energy'Management in
Industry (3 days)
Nov. 27—29
Tan Phaik Hoon
240.00
13.
Total Production
Sept. 18—22
Ir. Gian Singh
400.00
Oct. 16-28
Azizan Ariffin
1,600.00
Management (5 days)
14.
MTM-1 (Methods Time
(11 days)
L
67
Programme
Fee($)
No.
Course
Date
15.
MTM-2 (Methods Time
Measurement — 2) (7 days)
Nov. 3— 1 1
Azizan Ariffin
700.00
MOMET (MTM - Office
Oct. 30—
Nov. 2
Azizan Ariffin
400.00
Aug. 2 1—
Nov. 20
Otnman Ismail
16.
Methods — Evaluation
Techniques) (4 days)
17.
Productivity Improvement
Programme Through Work
Study (13 weeks)
68
Manager
2.0OO.OO
TITLE: IE 1 PRODUCTION PLANNING
AND CONTROL
Objectives
- Contents
After the course the
participants will:
• Function of Production
Planning and Control
• have a better knowledge of
the production
• The Nature and Economics of
• should be able to perform the
functions of production
planning and control activities
• Organisation and Factory
Layout
Production
• Jobbing and Quantity
Production
• Production Capacity
Who should attend
• Senior and Middle Management
connected directly or indirectly
with the production function.
• The Sales and Production
Programmes
• Manufacturing Specifications
Fees: $350.00
• Inventory Control
• Scheduling and Loading
Venue
Date
NPC, Petaling Jay a
Apr 17—21,
• Ordering System
• Despatching Systems
• Progressing Systems
Methodology
• Case Studies
Programme Manager
• Exercises
• Open Discussions
• Film Shows
Ir. Gian Singh
69
TITLE: IE 2 QUALITY CONTROL
Objectives
Contents
The course intend:
• Quality and Quality Control
• to give the participant a better
position to apply the
techniques and methodologies
• Operator and Quality Control
• Basic Understanding of
Statistics
• to give a better application
knowledge for the statistical
techniques involved
• Quality Problem Resolving
• Frequency Distribution
• the participant should be in a
position to apply the
techniques and methodologies
after the course.
• Control Charts
• Process Capability Studies
• Operational Characteristic
• Quality Costs
• Statistical Quality Control
Methodology
• Case Studies
• Exercises
• Open Discussions
Who should attend
Heads of Departments, Training Personnel, Quality Control Staff, and
others who have a direct or indirect interest in quality.
Fees: $350.00
Venue
NPC. Petaling Jaya
Date
Oct. 2-6
70
Programme Manager
Tan Por Sing
TITLE: IE 3 ORGANISATION AND METHODS
(OFFICE PRODUCTIVITY)
Objectives
Contents
• to acquaint participants
with the various techniques
• Productivity Concepts
used by the O&M specialist in
improving the flow of
information in the organisation
• Method Study in the Office
• Charting Techniques of
Office Activities
• ability to improve the
White Collar Productivity
• Work Sampling
• the participants should be
• Forms Design and Control
able to apply most of the
techniques after
completion of the course.
• Data Management
• Office Layout
• Work Measurement and
Work Standards
• Productivity Modelflng
• Office Automation
Methodology
• Case Studies
• Exercises
• Open Discussions
• Film Show
Who should attend
Office Managers, Personnel Officers, Office Administrators, Work Study
Officers, Senior Clerical Staff and others involved in paperwork, the creation and processing of information and office management.
Fees: $350.00
Venae
NPC, Petaling Jaya
Date
Mar 27—31
71
Programme Manager
Ir. Gian Singh
TITLE: IE 4 FILING AND RECORDS
MANAGEMENT
Contents
Objectives
To acquaint participants
with the principles,
modern techniques and
efficient procedures in
filing
• The Need for Data
Management.
The participant should be
• Files Control
• Filing Methods and
Classification
able to realise the good
• Filing Equipment and
Layout
practices in his workplace.
• Records Retention and
Disposal
• Housekeeping
• Participants' Problems
• Computer Usage in the
Office
Methodology
• Case Studies
• Film Shows
• Discussion
• Visit to the Archives
Who should attend
All personnel involved in the filing and data management activities.
Fees: $240.00
Venue
NPC, Petaling Jaya
NPC,Penang
Date
Sept 11 — 14
Aug. 7—9
72
Programme Manager
Wenceslas
TITLE: IE 5 METHOD STUDY (JOB
SIMPLIFICATION)
Objectives
Contents
• To present some of the
important techiques of
• Method Study
method study
• Process Chart
• To enable participants to
simplify the work-steps in
their job areas
• Outline Process Chart
• To implement the techniques
• Two-handed Process Chart
• Flow Process Chart
in their work environment.
• Layout, Flow Diagram. String
Diagram
• Multiple Activity Chart
• Man and Machine Chart
• Motion Economy Principles
• Work Problem Resolving
Methodology
• Case Studies
• Film Shows
• Open Discussions
• A Plant Visit
Who should attend
The Course Is suitable for Work Study officers. Supervisors and
Managerial staff at every level involved in production functions; members
of joint consultative committees and trade union executives.
Fees: $300.00
Venue
NPC, Kuching
Date
Programme Manager
Aug. 7—11
Azizan Ariffin
73
TITLE: IE 6: INDUSTRIAL SAFETY 1
Contents
Objectives
• Principles of Accident
• To give participants a greater
prevention
awareness of the Importance
Industrial Safety.
• Plant Safety Inspection
• At the end of programme,
the participant should be able
• Job Safety Analysis
to audit his plant's safety.
• Accident Investigation,
Reporting and Analysis
• The role of Management for
safety
• Guarding of Machinery
• Personal Protective Equipment
Methodology
•
•
•
•
Case Studies
Film Shows
Open Discussions
Plant Visit
Who should attend
This course is suitable for Supervisors, Safety Officers, Personnel Officers
and Management Personnel of all levels involved in Industrial Safety
Work.
Fees: $280.00
Venue
NPC, Petaling Jaya
NPC, Penang
NPC, Kuching
Date
Sept. 4—7
Jul 3—6
Mar. 20—23
74
Programme Manager
Abd. Majid Ibrahim
TITLE: IE 7 INDUSTRIAL SAFETY 2
Contents
Objectives
• To give participants advanced
training in Industrial Safety
• Principles of Accident
Prevention (a recapitulation
of Industrial Safety 1}
• To highlight the close
relationship between Safety
and Production Efficiency
• The Law and Industrial Safety
• Human Behaviour and
Industrial Safety
• At the end of the course, the
participant will be able to
upgrade his technical
knowledge on Industrial
Safety.
• Electrical Hazards
• Chemical Hazards
• Safety Organisation, Safety
Committees and Safety
Campaigns
Who should attend
• Departmental Heads, Safety
Officers, Industrial Engineers,
Personnel Officers,
Management Personnel, Safety
Committee Members, and all
others who are involved in
Industrial safety or in accident
prevention.
• Occupational Health
• Fire Prevention in Industry
• A Fire-Fighting Demonstration
Fees: $280.00
Methodology
•
•
•
•
Venue
NPC, Petallng Jaya
Date
Case Studies
Syndicate Discussions
Film Shows
Practical Demonstration
Programme Manager
May 29—Jun 1
75
Abu Zakie Ahmad
TITLE: IE 8 MAINTENANCE MANAGEMENT
Contents
Objectives
Organisation of Maintenance
• To introduce some of the
modern ideas and techniques
used in improving decision
making and in maintenance
of Industrial Facilities
Department
Objective of Maintenance
Role of Maintenance
Personnel/Training
Who should attend
Operation of Maintenance
• The programme is suitable for
Senior Management Staff who
responsible for determining
maintenance procedures and
programme within the
Strategies
Corrective Maintenance
Preventive Maintenance
organisation.
Lubrications
Fees: $350.00
Economics and Cost Control
Spare Parts Management
Maintenance Reports
Venue
Date
NPC, Petallng Jaya
Jul 3—7.
Analysis of Breakdowns
Maintenance Games (computer
assisted)
Methodology
Case Studies
Open Discussions
Film Shows
Programme Manager
Azizan Ariffin
76
TITLE: IE 9 STORES AND STOCKS
MANAGEMENT
Contents
Objectives
Introduction of Stores
function
To enhance participants'
practical knowledge regarding
the role of the stores'
function in the efficient
performance of the production
function.
Purchasing function
Categorisation of Stocks
Goods receiving and inspection
Stores Layout
Selection and issues from
stores
Identification and classification
of stocks
Stock taking
Syndicate Project Work
Methodology
Case Studies
Syndicate discussion
Film Shows
Who should attend
The programme is designed for all personnel who are involved in
storekeeping, warehousing and production functions in the organisation.
Fees: $240.00 per participant
Venue
Date
NPC, Petaling Jaya
NPC, Malacca
NPC, Kuching
Aug 7—9
Aug. 21-23
Programme Manager
Oct. 31—Nov. 2
77
Wenceslas
TITLE: IE 1O WORK MEASUREMENT
Contents
Objectives
• Definition and Purpose of
Work Measurement
• To introduce basic concepts
of work Measurement and
Techniques
• Overall view of Work Study
• To develop the analytical
skills of the participants In
seeking solutions to
• Time Study and Equipment
• Making a Time Study
production problems using
Work Measurement
Techniques
• Rating Concepts
• Activity Sampling
• At end of the course the
participant should be able
to apply some of the work
measurement techniques at
• Compiling of Time
• Predetermined Time Standard
his work place.
Methodology
•
•
•
•
Film
Case Studies
Exercises
Plant Visit
Who should attend
The programme Is designed for all personnel who are involved in Planning and Control functions in the organisation and Industrial Engineering personnel.
Fees: $350.00
Venae
NPC, Petaling Jaya
Date
June 26—30
78
Programme Manager
Abd. Majid Ibrahim
TAJUK: IE 11 PENGURUSAN FAIL DAN
REKOD
Kandungan
Objektif
Memperkenalkan prinsip-
• Kaedah dan Kelasifikasi Fail
prinsip, teknlk-teknik moden
dan tatacara yang sewajarnya
• Kawalan Fail-Fail
di dalam pengurusan fall dan
rekod organisasi untuk
• Susunatur dan Peralatan Fail
melancarkan aktivlti
• Penyimpanan dan Pemusnahan
Rekod-Rekod
organisasi bag! meningkatkan
produktivitl.
• Penggunaan Komputer di
Pejabat
• Perbincangan terhadap
masalah Peserta
Metodologi
• Ceramah
• Kajian Kes
• Filem
Pewrta
Untuk semua kakltangan yang terlibat di dalam Pengurusan Fail atau
mengendalikan Rekod-Rekod.
Yuran: $200.00
Tempat
PDPN, Petaling Jaya
Tarikh
Pengurus Pro
Jun 19—22
Shahdan Md.
79
TAJUK: IE 12 KESELAMATAN PERUSAHAAN
Kandungan
Objektif
Meningkatkan kesedaran
peserta-peserta kepentingan
Keselamatan Perusahaan dan
memperkenalkan tiga prinsip
asas mencegah kemalangan:
• Prinslp-prinslp Mencegah
Kemalangan
• Analisa Keselamatan Pekerjaan
• Pemeriksaan Keselamatan Loji
Untuk melahirkan dan
memupukkan minat
• Laporan Kemalangan,
Penylasatan dan Analisa
Mendapatkan faktor-faktor
yang bersangkutan
• Peranan Pengurusan dalam
Keselamatan terhadap masalah
Mengambil tindakan
berdasarkan kepada faktorfaktor berkenaan.
• Peralatan Perlindungan
Peribadi
Metodologi
•
•
•
•
Ceramah
Kajlan Kes
Lawatan ke Kilang
Filem
Peserta
Untuk penyelia, pegawai keselamatan perusahaan, pegawai personel
dan mereka yang terlibat di dalam kerja-kerja keselamatan perusahaan.
Yuran: $240.00
Tempat
PDPN, Petallng Jaya
PDPN, Kuantan
PDPN. Johore Bahru
Tarlkh
Jul 17—20
Dis. 4—7
Mac 13—16
80
Pengurue Kursas
Abu Zakie Ahmad
TITLE: IB 13 ENERGY MANAGEMENT IN
INDUSTRY
Contents
Objectives
Upon the completion of the
programme, the course
participants will:
Energy Management and its
Effects on Productivity
Engineering Principles and
Practices in Energy use in
Industry
• have gained further insights
Into the needs for energy
conservation measures
Energy Efficiency in Boilers
& Furnaces
• be able to assist in
developing and implementing
energy management and
conservation programme for
Lighting System/Air
Conditioning Systems
their plants
Energy Conservation
Programme in Industry
— Organisation and
Management, Energy
Information System, Energy
Audit, Energy Analysis
\
• be able to improve the
utilization of energy in
their plant.
Energy Monitoring and Action
Action Planning
Local Experience in Energy
Conservation Programme.
Methodology
Case Studies
Open Discussions
Plant Visit
Films
Who should attend
Participation is open to all Plant Managers, Engineers or Senior Technical
Personnel.
Fees: $240.00
Venue
NPC, Petaling Jaya
Programme Manager
Date
Nov 27—29
81
Tan Phaik Hoon
TITLE: IE 15 TOTAL PRODUCTION
MANAGEMENT
Contents
Objectives
• Total Management
To give participants an
overall concept of the modern
systems of Production
Managements
• The Production System
• Productivity Management
To be able to implement some
• Total Productive Maintenance
of the concepts in their work
environment.
• Total Quality Control
• MRP Systems
• JIT Systems & Kanban
• Value Analysis
• The Setup Problem
• Measuring Production
Performance
Methodology
• Case Studies
• Discussions
Who should attend
Production Personnel and others who desire to understand the modern
Production System.
Fees: $400.00
Venue
Date
NPC, Petaling Jaya
Sept. 18—22
Sept. 12—14
NPC, Kota Klnabalu
82
Programme Manager
Ir. Gian Singh
TITLE: IE 16 METHODS TIME MEASUREMENT
1 (MTM—1)
Contents
Objectives
To enable the participants to
use MTM to improve methods,
establish accurate consistent
standards and help to develop
reliable data and predetermine
workloads and workplace
• Introduction to MTM
layouts in advance of
• MTM Motion Patterns & MTM
Categories
production
• Application f MTM
• MTM Training Materials
To enable participants to do a
qualitative and quantitative
analysis of the job methods
• Factors Affecting Selection
of MTM Categories
which will lead to work
simplification and cost
• Simultaneous Body and Hand
Motions
reductions.
• Making an MTM Analysis
• MTM Methods and Time
Analysis
• MTM Data Block Development
Methodology
• Film Shows & Analysis
• Practical Work
• Examination
Who should attend
Work Study Officers/Practitioners/Trainees; Systems Officers and
Designers; Trade Union Executives/Representatives; Organisation and
Methods Officers/Practitioners; Industrial Engineers; Office Managers;
Works Managers or anyone who appreciates the wide application of MTM
Systems.
Certification
Successful participants will receive an internationally recognised certificate of competence known as the 'Blue Card' and a Certificate.
Fees: $1,600.00 per participant
83
Venue
NPC, Petallng Jaya
Date
Programme Manager
Oct. 16-28
Azizan Ariflfin
Course Leader:
Robin Cook Esq.
Managing Director of
Intercontinental Work
Study Services Ltd.
(United Kingdom)
84
TITLE: IE 17 METHODS TIME MEASUREMENT
2 (MTM—2)
Contents
Objectives
• Development of MTM-2
MTM-2 is the second level of the
MTM Series of Programmes.
• Get and Put
• To enable the participants
to use MTM to improve
methods, establish accurate
consistent standards and help
them to develop reliable data
and predetermine workloads
and workplace layouts in
• Get Weight and Put Weight
• Eye Action and Crank
• Combined and Simultaneous
Motions
advance of production
• Application of MTM-2 in
Method Improvement
• To enable participants to do
a qualitative and quantitative
analysis of the job methods
• Regrasp, Apply Pressure
which will lead to work
simplification and cost
• Body Motion
reductions.
• Overlap Concepts and Exercise
• Film Analysis, Theory and
Practical
Methodology
• Practical Work
• Examination
• Film Shows
Who should attend
Work Study Managers/Officers, Production Control Managers/Planners,
Industrial Engineering Personnel, O&M Managers/Officers, Systems
Analyst, Cost Estimating Managers/Engineers, Prod., tion or Works
Manager, Training Personnel.
Pre-Requislte
Participants must have attended MTM-1.
85
Certification
Successful participants will receive an internationally recognised 'white
card'.
Venue
NPC, Petallng Jaya
Date
Nov. 3— 11
Programme Manager
i
Azizan Ariffin
Course Leader:
Robin Cook Esq.
Managing Director of
Intercontinental Work
Study Services Ltd.
(U.K.)
86
TITLE: IE 18 MTM OFFICE METHODS
EVALUATION TECHNIQUES (MOMET)
Objectives
Contents
To provide participants with
a unique and powerful high-
• Office Measurement System
level technique for assessing
clerical and administrative
work
• MOMET Data Collection
Technique
• Introduction to MOMET work.
To enable participants to
apply MOMET to routine
administrative procedures
• Advanced MOMET Application
to assess the staffing levels
which would be required If the
procedures were efficient and
• Building MOMET Work
to indentlfy scop for method
improvement within a
• Office Work Standards in
System Design and Work
Standards
department.
Design
• MOMET Data Block Building
Systems
• MOMET Work Management
Application
• Examination
Methodology
• Film Shows
• Practical Work
• MOMET — Examination
'
Who should attend
Training Managers/Officers; Office Managers/Supervisors; Administrators/Officers; Accountants/Audi tors; EDP Managers/Operations
Managers; Department Heads; Administrative Managers/Assistants;
O&M Managers/Systems Managers; System Analysts/O&M Officers; Q.C.
Facilitators/Trainers; Executive Officers; or any personnel working In
an office.
87
Certification
Successful participants will receive an internationally recognised white
card.
Venae
Date
NPC, Petaling Jaya
Oct. 30—Nov. 2
88
Programme Manager
Azizan Ariffiii
Robin Cook Esq.
is Managing Director
of Intercontinental
Work Study Services
Ltd. (United Kingdom)
TITLE: IE 19 PRODUCTIVITY IMPROVEMENT
PROGRAMMES THROUGH WORK STUDY (PIP—
WS)
Objectives
• To develop/Install a work study function to implement programmes of
productivity improvement;
• To achieve/maintain substantial improvement in productivity levels;
• To develop the analytical skills of participants In seeking solutions to
production problems with special emphasis on skills of approaching the
problem for increasing productivity through systematic analysis of existing
operation, process and work method.
Contents
Part A — Training {6 weeks)
1. Method Study — Productivity; Work Content; Work Recording and
Charting; Workplace and Factory Layouts; Analysis of Work Methods;
Development of Improved Methods; Line Balancing; Automation; Practical Exercises; Case Studies; Examination.
2. Work Measurement — Definition and Purpose; Basic Procedures and
Methods; Performance Rating; Time Studies; Time Study Analysis and
Evaluation; Machine Controlled Operations; Synthetic Set-ups; Work
Specifications; Activity Sampling; Time Standards; Incentive Schemes;
Methods-Time Measurements; Costing, Negotiating, Installing and Maintaining Improved Methods/Time Standards; Work Study Organisations;
Practical Exercise; Case Studies; Examination.
Part B — In-Plant Project (7 weeks)
This includes study at a selected plant within Malaysia and completion
of a project report. It will be fully supported by NPC staff who will maintain
a continuous scrutiny by frequent visits.
Upon successful completion, certificates of proficiency will be awarded.
Admission Requirements
• Minimum 2 years' working experience In an organisation, preferably
Supervisors, Management Services Personnel or Work Study Trainees
• Sufficient command of spoken and written English
• Medically certified fit
• Must be nominated by the participant's government. (Applicable to international participants only)
Scheduled Date:
August 21st — November 20th, 1989 (Three Months)
89
Pee
US$1,150/- or M$2.500/Fellowships under the Malaysian Technical Assistance Program may be
available in 1989 to overseas participants.
For local participants the fee Is M$2.000.
Coarse Manager
Othman Ismall
90
LOW COST AUTOMATION PROGRAMME
VENUE; NPC, PETALING JAVA
No.
1.
Course
Introduction to Pneumatic
Date
Programme
Manager
Fee ($)
Mac. 20—24
Goh Swee Seang
350.00
Aug. 14-18
Othman Ismail
350.00
Control Engineering
{LCA 1) (5 days)
2.
Design of Pneumatic
Control (LCA 2) (5 days)
3.
Design of ElectroPneumatic System
(LCA 3) (5 days)
Sept. 25—29
Goh Swee Seang
350.00
4.
Reliability Estimation
(5 days)
Oct 30 —
Nov. 3
Othman Ismail
350.00
91
TITLE: LCA 1 INTRODUCTION TO PNEUMATIC
CONTROL ENGINEERING
Objectives
Contents
• Understanding and application
• Physical principles for
compressed air application.
of compressed air
• Production, distribution
and preparation of
compressed air.
• Understanding pneumatic
component technology
• Understanding basic
pneumatic circuits
• Pneumatic components and
devices.
• Construction and development
of pneumatic circuits.
• Pneumatic circuits —
Reading and drawing.
• Development, construction
and layout of pneumatic
circuits.
• Pneumatic maintenance of
pneumatic equipment.
Methodology
• Lectures, discussions,
exercises, practical
sumulatlons, films.
Who should attend
Personnel from the following departments:• Production or Manufacturing, Design and Maintenance.
Fees: $350.00
Venue
Date
NPC, Petaling Jaya
Mac 20—24
92
Programme Manager
Goh Swee Seang
TITLE: LCA 2 DESIGN OF PNEUMATIC
CONTROLS
Objectives
Contents
Understanding various
methods for designing
pneumatic controls.
• Fundamental of control
engineering.
• Time — motion analyses for
sequential system.
Development of ability to
automate many types of
repetitive production
operations.
• Booleen Algebra and
switching algebra for
pneumatic applications.
Enhancing the ability to carry
out trouble-shooting
and fault-tracing or to do
creative maintenance.
• Signal development and
manipulation for combinational
national control.
• Cascade method for
Providing the ability to
incorporate safety
sequential system.
requirements into pneumatic
circuits being developed.
Methodology
Lectures, discussions,
exercises, films, practical
stimulations
Who should attend
Personnel from production/manufacturing, design and development, and
maintenance departments.
Fees: $350.00
Venue
NPC, Petaling Jaya
Date
Aug. 14—18
93
Programme Manager
Othman Ismail
TITLE: LCA 3 INTRODUCTION TO ELECTRO
PENUMATIC CONTROLS
Contents
Objectives
• Understanding the basic
applications of hardwire
relay-based controls.
• General Control engineering.
• Understanding the functional
characteristics and
applications of electrical
components.
• Karnaugh Mapping for
electro-pneumatic controls.
• Development of electropneumatic controls.
• Analysis of sequential
systems.
• Development of the ability
to design, read and analyse
electrical ladder diagrams.
• Functional characteristics
of electrical and electropneumatic components.
• Development of the ability to
carry out basic maintenance
requirements for electropneumatic systems.
• Real-case exercise on
circuit development.
• Boolen Algebra.
• Electric ladder diagrams.
Methodology
Lectures, discussions,
exercises, films, cases
and practical stimulations
Who should attend
Personnel from production/manufacturing, design and development, and
maintenance departments.
Fees: $350.00
Venue
Date
Programme Manager
NPC, Petaling Jaya
Sept. 25—29
Goh Swee Seang
94
TITLE: LCA 5 RELIABILITY ESTIMATION
Objectives
Contents
• Development of Reliability
Models for various types
of components.
• Reliability Basics
• Development of the ability
to design a proper method
for carrying out reliability
test.
• Mean Time to Failure (MTTF)
• Ability to increase component
or system reliability.
• Failure Rate and Hazard
Function.
• The Expected Life
• Mean Time between Failure
(MTBF)
• Bathtub Hazard Function
• Exponential and Normal
Who should attend
Distributions.
• Design and Reliability
Engineers, Quality Controllers.
Maintenance Supervisors and
• Bayesian Reliability in Design
• Log-normal and Weibull
Distributions.
others.
Fees: $240.00
• Dynamic Reliability Model
• Reliability Estimation of
Electronlc/M ec hanical
Components.
Methodology
Lectures, case studies, exercises,
discussions and films.
Venue
Date1
Programme Manager
NPC, Petaling Jaya
Oct. 30 — Nov. 3
Othman Ismail
95
INSTITUTE OF HOTEL MANAGEMENT PROGRAMME
Venue; NPC, Petallng Jaya
No.
Date
Course
Programme
Fee ($)
Manager
1.
Guest Relations (3 days)
Aug. 23—25 Yow Sau Khong
2.
Special Supervisory
Techniques (4 days)
Aug. 28—
Sept. 1
Md. Jasni
Abd. Azlz
280.00
3.
Leadership And Human
Relations (5 days)
Sept. 4—8
Khalid Mat Din
350.00
4.
Housekeeping (5 days)*
Sept. 11-15 Aziz Jaapar
350.00
5.
Kitchen Management
Sept. 11 — 15 Noorhisham
Alwi
350.OO
(5 days)
6.
Front Office (5 days)*
Sept. 18—22 Yow Sau Khong
350.00
7.
Restaurant Services (5 days)
Sept. 18—22 Roslina Md. Isa
210.00
8.
Introduction to Tourism*
Sept. 25 — 27 Zainal Abidin
210.00
Beverage Management*
(3 days)
Sept. 25—27 Joseph Jude
210.00
10.
Marketing (4 days)
Oct. 16—19
Zainal Abidin
11.
Staff Management (4 days)
Oct. 23—26
Md. Jasni
12.
Accounting (4 days)
Oct. 31 —
Nov. 3
Joseph Jude
Aug. 21Nov. 19
Yow Sau Khong
210.00
(3 days)
9.
13.
18th HRSC (3 months)
14.
Apprenticeship Programme in Jun '89—
Food Preparation &
Jun '90
Restaurant Services ( 1 year)
:
280.00
280.00
'
Khalid Mat Din
•To be held only if there is enough candidates pursing the HRSC.
programme.
96
280.00
1,350.00
6OO.OO
No.
Coarse
Date
Programme
Manager
Fee ($)
15.
Pengurusan Restoran
(3 days)
On Request i Noorhlsham
i Mohd. Alwi
90.OO
16.
Tatacara Sajian (3 days)
On Request
'. Roslina Mat Isa
90.00
17.
Kaedah Memasak
On Request
\ Mohd. Jasni
I Aziz
18.
Agensi Pelancongan
On Request
Zainal Abidin
Ramli
97
200.00
90.00
TITLE: IP1 GUEST RELATIONS
Contents
Objectives
• The Customer/Guest
At the end of the course,
participants should be able to:
• Courtesy
• understand the need to help
customer feel like guest
• Role of the Guest Relations
Officer
• grasp the knowledge on how
to increase guest satisfaction
• Customer Needs
• understand the needs of
the customer
• Customer Service Experience
and Standard
• Implement technique in
Handling Complaints
• Handling Customer
Complaints
Methodology
• Case Studies
• Group Discussion
• Films
• Lectures
Who should attend
This course is recommended for supervisors and junior managers in the
hospitality industry.
Fees: $210.00
Venue
NPC, Petaling Jaya
Date
Aug. 23—25
NPC,Penang
On Request
NPC, Kuantan
NPC, Kuching
On Request
On Request
98
Programme Manager
Yow Sau Khong
TITLE: IP2 SPECIAL SUPERVISORY
TECHNIQUES
Objectives
Contents
At the end of the course,
participants should be able to:
Productivity Consciousness
and Techniques
• acquire knowledge, skills and
techniques of supervision.
Training Plans and Method
Discussion Leading
• understand the concept of
Productivity
Report Writing
• able to implement training
programme
Methodology
Group Discussions
Case Studies
Films
Lectures
Practical
• comprehend methods-of report
writing & discussion leading
Who should attend
Supervisors in the hospitality industry.
Fees: $280.00
Venue
NPC, Petaling Jaya
Date
Aug. 28—
Sept. 1
99
Programme Manager
Md. Jasni Abd. Aziz
TITLE: IP3 LEADERSHIP AND HUMAN
RELATIONS
Contents
Objectives
• Aspects of Management
At the end of the course,
participants should be able to:
• Leadership Styles &
Effectiveness
• gain a basic understanding
of the nature and principles
of leadership and management
• Motivation
• acquire knowledge on
achieving good and effective
relations with staff.
• Com munication
• Problem-Solving & Decision
Making
better understanding of
oneself
• Self-Analysis
Methodology
understand basic technique
in Problem Solving & Decision
Group Discussions
Case Studies
Exercises
Role Play
Making
Lecturettes
Film
Who should attend
This course is considered a "must" for supervisors in the hospitality
industry. It is also recommended for junior managers in this industry.
Fees: $350.00
Venue
NPC, Petaling Jaya
Programme Manager
Date
Sept. 4—8
100
Khalid Mat Din
TITLE: IF 4 RESTAURANT SERVICES
Contents
Objectives
At the end of this course, the
participants will be able to:
Types and Classification of
Restaurants
• understand and distinguish
the various restaurant service
systems including American
Service, French Service,
Russian Service, Banquet
Service and Buffet Service
Table Settings
Restaurant Equipments and
Layout
Banquet, Buffets and Cocktail
Parties
• identify various types of
restaurant equipment, their
uses and proper handling
procedures
Organisation of Service Staff
Control Systems
Methodology
• demonstrate the various types
of table settings used In the
international hotel industry
Group Discussion
Exercises
Lectures
Film
• appreciate the principles of
restaurant planning layout
and design.
Who should attend
This course is recommended for supervisors in the hospitality industry.
It is also suitable for captains, headwaiters and restaurant assistant
managers.
Fees: $350.00
Venue
NPC, Petaling Jaya
Date
Sept. 18—22
101
Programme Manager
Roslina Mohd Isa
TITLE: IPS FRONT OFFICE PROCEDURES
Contents
Objectives
At the end of the course,
participants should:
• Organisation of the Front
Office Department
• have an overview of the
various functions and
activities of the Front Office
Department
• Reservation System
• be familiar with the common
problems and pressures
encountered at the front
desk and solutions for them.
• Front Office Accounting
System
• Reception, Enquiries and
Bell Service
• Front Office Salesmanship
• Communication
• Front Office Statistics
• Computerisation of Front
Office Operation
Methodology
• Case Studies
• Demonstration
• Lecturette
• Films
Who should attend
This course is suitable for Front Office supervisors, chief receptionists
and assistant Front Office managers.
Fees: $350.00
Venue
NPC, Petallng Jaya
Date
Sept. 18—22, 1989
102
Programme Manager
Yow Sau Khong
TITLE: IP6 KITCHEN MANAGEMENT
Contents
Objectives
• Kitchen Organisation
At the and of the course,
participants should be able to:
• Purchasing
• recognize the various
• Receiving Procedures and
Control
operations in the kitchen
• describe the importance of
operational controls in food
production
• Portion Control
• Food Costing
• compute the mechanics of
menu pricing.
• Menu Pricing
• understand the need for
proper sanitation & safety
• Nutrition
• Sanitation
• Safety
Methodology
•
•
•
•
Exercises
Lecturettes
Film
Plant Visit
Who should attend
This course is open to all kichen personnel who aspire to widen their
knowledge in the introductory aspects of kitchen management. Other
hotel personnel who wish to widen their knowledge in this area may
also be considered.
Fees: $350.00
Venue
NPC, Petaling Jaya
Date
Sept. 11—15, 1989
103
Programme Manager
Noorhisham
Mohd. Alwi
TITLE: IP 7 SUPERVISORY HOTEL HOUSEKEEPING
Objectives
Contents
The objective of this course is
to expose all participants to
the various aspects of hotel
housekeeping
• Organisation of Housekeeping
Department
At the end of the course, the
• Public Area Maintenance
• Guest Room Maintenance
participant should be able to:
• Linen Room Management
acquire knowledge on the
various tasks involved in the
supervision of hotel
housekeeping
• Laundry Management
understand the basic
• Lost and Found Procedures
• Cooperation with other
Departments
principles of cleaning,
• Key System
recognise and maintain
various types of flooring.
• Cleaning Process
• Supervision of Housekeeping
Staff
Methodology
• Group Divisions
• Films
• Lecturettes
Who should attend
This course Is invaluable to personnel holding supervisory positions in
the housekeeping department in hotels and similar institutions.
Fees: $350.00
Venue
Date
Programme Manager
NPC, Petaling Jaya
Sept. 11—15, 1989
Aziz Jaapar
104
TITLE: IPS BEVERAGE MANAGEMENT
Contents
Objectives
• Introduction and Definition
of the Various Types of
Beverages
At the end of the course,
participants should be able to:
« recognise and identify the
various common alcoholic
and non-alcoholic beverages
including their origins and
manufacture
• Fermentation
• Classification of Wine and
Wine Service
• Classification of Malt
Beverages
• understand the basic methods
of bar operations and control.
• Classification of Spirits
• Cocktails
• Bar Operation
• Selection, Purchasing,
Storage, Stocking and Control
of Beverages.
Methodology
•
•
•
•
Demonstration
Lectures
Films
Plant Visit
Who should attend
This course is suitable for head barmen and beverage supervisors.
Fees; $210.00
Venue
NPC, Petaling Jayaa
Date
Programi]
Sept. 25—27, 1989
Joseph J
105
TITLE: IP9 INTRODUCTION TO TOURISM
Contents
Objectives
• Meaning and Nature of
Tourism
At the end of the course,
participants should be able to:
• Determinants and Motivation
of Tourism
• have a basic understanding
of the importance of tourism
in the nation's economy
• Components of Tourism
• understand the impact of
Tourism
• Economic and Social Impact
of Tourism
Methodology
• Group Discussions
• Case Studies
• Lecturettes
• Films
Who should attend
This course is suitable for all front office personnel who aspire to broaden
their knowledge of the various aspects of tourism and tour and travel
agency practices.
Fees: $210.00
Venue
NPC, Petaling Jaya
NPC, Kota Kinabalu
Date
Sept. 25—27
On Request
106
Programme Manager
Zainal Abidin Ramli
TITLE: IP 10 STAFF MANAGEMENT IN THE
HOSPITALITY INDUSTRY
Contents
Objectives
At the end of the course,
participants should be able to:
• Organisation of Human
Resources
• gain an overview of the
various aspects of personnel
management in the hospitality
• Employment of Manpower
• Integration of Personnel
industry.
• Personnel Relations
• Development and
Advancement of Personnel
Methodology
• Group Discussion
• Case Studies
• Lecturettes
• Film
Who should attend
This course is invaluable to all department heads, supervisors, personnel and administrative officers in hotels and similar institutions.
Fees: $280.00
Venue
NPC, Petaling Jaya
Date
Oct. 23—26
107
Programme Manager
Md. Jasni Abd. Aziz
TITLE: IP 11 MARKETING IN THE HOSPITALITY
INDUSTRY
Contents
Objectives
• Marketing Concepts
At the end of the course, the
participants should be able to:
• Marketing Mix
• develop a simplified,
un-academic, understandable
explanation of what marketing
is
• Public Relations
• Strategies for Development
and Creation
• establish a marketing plan
for own operation.
• Market Research
Methodology
• understanding the role of
Public Relation
Group Discussion
Case Studies
Exercises
Lectures
Film
Who should attend
This course is suitable for supervisory personnel in the marketing depart-
ment of the hotel industry.
Fees: $280.00
Venue
NPC, Petaling Jaya
Date
Oct. 16—19
108
Programme Manager
Zainal Abidin Ramli
TITLE: IP 12 INTRODUCTION TO ACCOUNTING
IN THE HOSPITALITY INDUSTRY
Objectives
Contents
At the end of the course,
participants should be able to:
• Simple book-keeping
• Adjustment
• understand the concept and
techniques of record keeping
and preparation of financial
statement for the hospitality
industry
• Income Statement
• read and interpret hospitality
industry statements with
accuracy
• Ratio Analysis
• understand the basic
techniques of Budgeting and
cover forecasting.
• Budgeting
• Balance Sheet
• Break-even Analysis
• Food Costing
Methodology
• Exercises
• Case Studies
• Lectures
Who should attend
This course Is offered ONLY to candidates attending the HRSC
programme.
Fees: $280.00
Venue
NPC, Petaling Jaya
Date
Programme Manager
Oct. 31—
Nov. 3
Joseph Jude Gasper
109
TAJUK: IP 13 PENGURUSAN RESTORAN
Kandungan
Objektif
Kursus ini bertujuan untuk
memperkenalkan peserta-peserta
kepada teknik-teknik dalam
Pengurusan Kedai Makan/
Restoran bag! membolehkan
peserta-peserta mempunyai
penglibatan yang aktif,
sistematik dan berkesan di
lapangan ini.
Pengurusan Kakitangan
Pengurusan Kawasan Sajian
Dapur
Catitan
• Penggunaan Resipi Standard
• Merancang Menu
Selepas kursus ini pesertapeserta akan dapat:
• Kaedah Letak Harga
• mengetahui teknik-teknik
dalam Pengurusan Kedai
• Kebersihan, Kesihatan dan
Zat-zat MaKanan
Makan/Restoran
• Jenis-jenis Kos dan
• menggunakan teknik-teknik
pengurusan dan pengawalan
yang sistematik dan berkesan
dalam operasi Perniagaan
Kedai Makan/Restoran.
Pengawalannya
• Pengurusan Kewangan
• Analisa Penyata Kewangan
Peserta
Metodologl
Kursus ini sesuai untuk semua
usahawan Bumiputera yang
melibatkan dirt secara
langsung dalam lapangan kedai
makan/restoran dan mereka
yang berminat untuk
menceburi bldang kedai makan
nanti
• Perbincangan Kumpulan
• Latihan
• Kajian Kes
• Kuliah
Yuran: $90.0O
Tern pat dan Tarikh
Atas Permintaan
Pengurus Program
Noorhisham Mohd. Alwi
110
TAJUK: IP 14 KAEDAH MEMASAK
Kandungan
Objektif
Di akhir kursus, adalah diharap
para peserta boleh:
• Mengetahui jenis-jenis bahan
masakan
• memahami teknik-teknik
memasak yang betul
• Mengetahui jenis peralatanperalatan memasak dan
cara-cara memasak
• memahami penggunaan resipi
standard
• Kandungan menu, catuan dan
memahami kos
• memasak jenis-jenis masakan
yang dipelajari
• Latlhan memasak resipi-resipi
Melayu, Cina, Barat dan
lain-lain
• Gubahan makanan dan cara
hidangan
• Aspek-aspek kebersihan,
keselamatan, dan pengurusan
dapur
Metodologi
• Amali
• Kuliah
Peserta
Kursus ini adalah dibentuk khusus untuk para usahawan Bumiputra
yang sedang melibatkan diri di dalam perniagaan restoran dan sajian
makanan. Keutamaan diberikan kepada peserta-peserta lepasan Kursus Pengurusan Kedai Makan.
Yuran: $200.00
Tempat
PDPN, Petaling Jaya
Tarikh
Atas Permintaan
111
Pengurua Program
Mohd. Jasni Abd. Aziz
TAJUK: IP 15 TATACARA SAJIAN
Kandungan
Objektif
Di akhir kursus adalah diharap
peserta-peserta boleh:
• Pengenalan kepada peralatan
sajian, kaedah pembersihan
dan penjagaan
• memahami jenis-jenis sajian
• Aturletak peralatan
• membuat pelbagai jenis atur
letak
• Tatacara sajian dan layanan
• membuat lipatan napkin
• Jenis-jenis sajian
*
• memahami cara membuat
sajian dengan baik.
• Cara mengendalikan hidangan
makan luar
• Perbezaan aturletak dan
sajian makanan Melayu dan
Barat
• Lipatan napkin
• Tatasusila semasa di meja
makan
Metodologi
Kuliah
Amali
Peserta
Kursus Ini sangat sesuai untuk usahawan Bumiputera yang menceburi
kedai makan/restoran dan "catering".
Yuran: $90.00
Pengurus Program
Tcmpat & Tarlkh
Atas Permintaan
Roslina Mat Isa
112
TAJUK: IP 16 PENGENALAN PENGURUSAN
AGENSI PELANCONGAN
Kandungan
Objektlf
Dl akhir kursus, adalah diharap
para peserta boleh:
• Kajian Pasaran
• Pengurusan Kakitangan
• Memahami prinsip-prinsip
asas Agensi Pelancongan.
• Berkeupayaan merekod
urusniaga-urusniaga dengan
sistematlk dan betul mengikut
• Pengurusan Ruang Pejabat
• Sistem Penempahan Tiket
• Pengurusan Kewangan Mudah
prinsip-prinsip asas.
• Memahami asas pemasaran
teknik-teknik pengurusan
kakitangan dan pejabat serta
mengendalikan ragam
• Pertalian Agensi Pelancongan
dengan Badan Industri
Pelancongan yang lain
Metodologi
pelanggan/bakal pelanggan
yang berbagal-bagai.
• Latihan secara tidak formal
dalam bentuk syarahan, dan
perbincangan.
Peserta
1. Usahawan-Usahawan.
2. Mereka yang ingin menceburkan diri dalam perniagaan Agensi
Pelancongan.
Yuran: $90.00
Tempat & Tarikh
Pengurus Program
Atas Permintaan
Zainal Abidin Ramli
113
TITLE: IP 17 HOTEL RESTAURANT
SUPERVISORY CERTIFICATE
Objectives
Contents
Guest Relations
At the end of the course,
participants should be able to:
• gain deeper insight into the
nature, scope and complexities
of hotel-restaurant operation
• acquire knowledge in
supervisory skills and
technical know-how of the
hotel-restaurant Industry
Leadership and Human
Relations
Special Supervisory
Techniques
Introduction to Staff
Management in the Hospitality
Industry
Introduction to Marketing in
the Hospitality Industry
Who should attend
The programme is open to
supervisory level personnel
employed in the hotelrestaurant and related
industries.
Fees $1350/-
Introduction to Accounting in
the Hospitality Industry
Front Office Operation
Supervisory Housekeeping
Venue
Introduction to Tourism
NPC, Petaling Jaya
Date
Restaurant Service
Programme
Manager
Kitchen Management
Beverage Management
Aug. 21— Nov. 19,
Yow Sau
Khong
Methodology
Lectures
Films
Plant Visit
Demonstration
Case Studies
114
PUSAT DATA PENGELUARAN NEGARA
WILATAH UTARA
COURSE PROGRAMME — 1989
VENUE; PENANG
No.
Course
Date
Fee ($)
MANAGEMENT ACCOUNTING
1.
Introduction to Costing (3 days)
Mar. 13-15
180.00
2.
Budgetary Control (3 days)
Nov. 6—8
210.00
1.
Management of Sales Force (4 days)
May 29Jun 1
280.00
2.
Effective Selling Skills (4 days)
Dec. 4—7
240.00
SALES AND MARKETING
;
PERSONNEL DEVELOPMENT
a. Management Development
1.
Pimpinan dan Perhubungan Sesama
Jun 26—28
160.00
Manusia (3 days)
2.
Leadership and Human Relations
for Supervisors (3 days)
Aug. 21—23
180.00
3.
Interpersonal Communication
Dec.
210.OO
18— 2O
(3 days)
b. Industrial Relations
1.
Domestic Enquiry Procedures
(3 days)
June 19—21
210.00
2.
Discipline In Organisations
Aug.
350.00
14—18
(5 days)
3. Perhubungan Perusahaan Untuk
Sept. 11—15
250.00
Penyelia (5 days)
4.
Pengurusan Undang-Undang Buruh
(5 days)
115
Nov. 27Dis. 1
300.00
———
•
No.
1.
Coarse
QUALITY CONTROL CIRCLE
QCC Untuk Ketua Kumpulan
Date
Fee($)
Apr. 3-7
350.00
Jul. 24-28
450.00
Sept. 11-13
150.00
(5 days)
2.
QCC Training for Facilitators
(5 days)
3.
Bengkel Penggunaan Alat-Alat QCC
Ontuk Ketua Kumpulan (3 days)
INDUSTRIAL ENGINEERING
1.
Industrial Safety 1 (4 days)
Jul. 3—6
210.00
2.
Filing and Records Management
Aug. 7—9
180.00
(3 days)
INSTITUTE OP HOTEL MANAGEMENT
1.
Guest Relations (3 days)
On Request
210.00
2.
Pengurusan Restoran (3 days)
On Request
90.OO
3.
Tatacara Sajian (3 days)
On Request
90.00
116
PUSAT DAYA PENGELUARAN NEGARA
WILATAH PANTAI TIMUR
COURSE PROGRAMME — 1989
Course
No.
Date
Venue
Fee ($)
MANAGEMENT
ACCOUNTING
1.
Introduction to Costing
(3 days)
Sept. 25—27
K. Terengganu
180.00
2.
Understanding And
Interpretation of Financial
Statement (3 days)
Jun 12—13
Kuantan
140.00
Oct. 9—11
Kuantan
18O.OO
Mar 22—23
Kota Bharu
100.00
Jul. 24—28
Kuantan
350.00
Jun 26—28
K. Terenggant
160.00
Aug. 26—30
Kota Bharu
300.00
July 24-28
Kuantan
250.00
May 22—24
K. Terengganu
210.00
Kuantan
350.00
1.
SALES & MARKETING
Perhubungan Awam I
(3 days)
2.
Hubungan Pelanggan
(2 days)
PERSONNEL
MANAGEMENT
a. Management
Development
1.
Management For Managers
[5 days)
2.
Motivasi Dan Kepuasan
Bekerja (3 days)
1.
Pengurusan Undang-Undang
b. Industrial Relations
Buruh (5 days)
2.
Perhubungan Perusahaan
untuk Penyelia (5 days)
3.
Tatacara Penylasatan
Domestik (3 days)
4.
Discipline in Organisations
May 29— Jun 2
117
No.
COWrie
Date
Venue
Fee ($)
QUALITY CONTROL
CIRCLES
Apr. 3-4
Kuantan
160.00
Aug. 14-16
Kuantan
150.00
Sept. 9
Kuantan
Dec. 4—7
Kuantan
1.
INSTITUTE OF HOTEL
MANAGEMENT
Tatacara Sajian (3 days)
On Request
Kota Bharu
2.
Guest Relations (3 days)
On Request
Kuantan
210.00
Pen guru san Restoran
On Request
Temerloh
90.00
1
Bengkel Kepimpinan QCC
(2 days)
2
Bengkel Penggunaan AlatAlat QCC (3 days)
3
Konvensyen QCC (1 day)
INDUSTRIAL
ENGINEERING
1.
3.
Keselamatan Perusahaan
(4 days)
(3 days)
118
240.00
90.0O
PUSAT DAYA PENGELUARAN NEGARA
WILATAH SELATAN
COURSE PROGRAMME — 1989
No.
Course
Date
Venue
Fee ($)
1.
MANAGEMENT
ACCOUNTING
Introduction To Accounting
Jan. 16-20
J. Bahru
3OO.OO
Apr. 3-4
Melaka
140.OO
May 29—31
J. Bahru
180.00
Practices (5 days)
2.
Understanding And
Interpretation Of Financial
Statements (2 days)
3.
Introduction To Costing
(3 days)
SALES AND MARKETING
1.
Effective Selling Skills
(4 days)
Mar 20—23
Melaka
240.00
2.
PerhuDungan Awam —
Modiul II 'Public Speaking'
(3 days)
Aug. 7—9
J. Bahru
180.00
3.
Export Procedures And
Documentation (3 days)
Oct. 16—18
J. Bahru
210.00
PERSONNEL
DEVELOPMENT
a. Management
Development
1.
Interpersonal Communication
(3 days)
May 22—24
J. Bahru
210.00
2.
Leadership And Human
May 29-31
Melaka
210.00
Oct. 2-6
J. Bahru
350.00
Nov. 27—
Dec. 1
J. Bahru
350.00
Relations For Supervisors
(3 days)
3.
Motivation And Job
Satisfaction (5 days)
4.
Management For Managers
(5 days)
i
119
Date
Course
No.
Venue
Fee($)
b. Industrial Relations
1.
Perhubungan Perusahaan untuk
Mac 27-31
Melaka
250.00
Penyelia (5 days)
2.
Industrial Relations And
Labour Laws (5 days)
June 26—30
J. Bahru
400.00
3.
Domestic Enquiry Procedures
{3 days)
Sept. 18— 2O
Melaka
210.00
4.
Disiplin Dalam Organisasi
Nov. 20—24
J. Bahru
300.00
July 31
J. Bahru
50.00
Sept. 11—15
Melaka
400.00
Oct. 9—10
J. Bahru
160.00
Keselamatan Perusahaan
(4 days)
Mac. 13—16
J. Bahru
240.00
Store And Stock Management
Aug. 21-23
Melaka
210.00
INSTITUTE OF HOTEL
MANAGEMENT
Pengurusan Kedai Makan
(3 days)
On Request
J. Bahru
90.00
Tatacara Sajian (3 days)
On Request
J. Bahru
90.00
(5 days)
QUALITY CONTROL
CIRCLES
1.
Bengkel Kepimpinan Untuk
Ketua QCC (1 day)
2.
QCC Training For Leaders
(5 days)
3.
Facilitators' Workshop On
Organisation And Managing
1
QCC (2 days)
INDUSTRIAL
ENGINEERING
1.
2.
(3 days)
1.
2.
120
PUSAT DATA PENGELUARAN NEGARA
WILAYAH SARAWAK
COURSE PROGRAMME — 1989
VENUE: KUCHING
Course
No.
Date
Fee($)
MANAGEMENT ACCOUNTING
1.
Introduction To Costing (3 days)
Feb. 21—23
210.00
2.
Introduction To Accounting Practices
July 24-28
300.00
(5 days)
1.
SALES AND MARKETING
Perhubungan Awam I {3 days)
Jan. 24-26
180.00
2.
Management of Sales Force (4 days)
May 22-25
280.00
3.
Marketing Strategy (2 days)
July 18—19
200.00
4.
Perhubungan Awam II (3 days)
Nov. 27—29
180.00
PERSONNEL DEVELOPMENT
a. Management Development
1.
Interpersonal Communication {3 days)
Sept. 12—14
210.00
2.
Leadership And Human Relations For
Managers (5 days}
Nov. 6- 10
350.00
b. Industrial Relations
1.
Domestic Enquiry Procedures (3 days)
June 13—15
210.00
2.
Industrial Relations And Labour Laws
(5 days)
Oct. 23—27
400.00
3.
Perhubungan Perusahaan
July 3-7
250.00
untuk Penyelia (5 days)
QUALITY CONTROL CIRCLES
Seminar On QCC Installation For Top
1.
Mac 21
!
160.00
Management (1 day)
2.
QCC Training For Facilitators (5 days)
1
Aug. 14—18
__j____^
121
450.00
No.
3.
Course
Seminar QCC Untuk Pemudahcara (1 day)
Date
Fee (S)
Oct.
60.00
INDUSTRIAL ENGINEERING
1.
Industrial Safety I (4 days)
Mac 20—23
280.OO
2.
Method Study (Job Simplification)
(5 days)
Aug. 7—11
350.00
3.
Store And Stock Management (3 days)
Oct. 31— Nov. 2
210.00
1.
Guest Relations (3 days)
On Request
210.00
2.
Pengurusan Restoran (3 days)
On Request
90.00
3.
Tatacara Sajian (3 days)
On Request
90.00
INSTITUTE OF HOTEL MANAGEMENT
122
PUSAT DAYA PENOELUARAN NEGARA WILAYAH
SABAH
COURSE PROGRAMME — 1989
VENUE: KOTA KINABALU
No.
Course
Date
Fee ($)
MANAGEMENT ACCOUNTING
1.
Working Capital Management (2 days)
July 4-5
140.00
2.
Practical Book-Keeping & Accounts (5 days)
Aug. 14-18
250.00
3.
Understanding and Interpretation of
Financial Statement (2 days)
Oct. 3-4
140.00
SALES AND MARKETING
1.
Marketing Strategy (2 days)
Jan. 24—25
200.00
2.
Perhubungan Awam — Modiul n
"Public Speaking" (3 hari)
Mac. 21—23
180.00
PERSONNEL DEVELOPMENT
1.
Management Development Programme
Management for Managers (5 days)
Feb. 20—24
350.00
2.
Basic Management (4 days)
Mac. 28—31
350.00
3.
Motivasi dan Kepuasan Bekerja (3 hari)
Jun 20—22
160.00
1.
Discipline In Organisations (5 days)
Apr. 10— -14
350.00
2.
Perhubungan Perusahaan Untuk Penyelia
(5 hari)
Aug. 21—25
250.00
3.
Industrial Relations & Labour Laws
(5 days)
Sept. 4-8
400.OO
Mac. 1
150.00
INDUSTRIAL RELATIONS SECTION
1.
QUALITY CONTROL CIRCLES (QCC)
Seminar on QCC Installation for Top
Management (1 day)
123
NO.
2.
Course
Facilitators* Workshop on Organisation
and Managing QCC (2 days)
Date
Fee(S)
May 30—31
200.00
INDUSTRIAL ENGINEERING
1.
Inventory Control Techniques (3 days)
July 25-27
240.OO
2.
Production Management (3 days)
Sept. 12—14
210.00
1.
INSTITUTE OF HOTEL MANAGEMENT
Guest Relations (3 days)
On Request
210.00
2.
Introduction to Tourism (3 days)
On Request
210.00
3.
Pengurusan Restoran (3 days)
On Request
124
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