Front Desk Agent
Morning Shift Job Description
Hotel18 is a family-ran establishment offering 44 rooms facing an open courtyard setting
on 18th Street in Miami Beach. Our facility is an aparthotel offering Studios and Onebedroom apartments available to book via Booking.com, Expedia and their affiliates.
Hotel18 also works with two local Miami Beach Language schools located in Lincoln road,
which between both have 15 rooms contracted on yearly basis.
We are currently looking for a receptionist/front desk agent to work from 8 am until 4
pm.
Job Description:
• In putting reservations into Roommaster System
• Managing Student Arrivals, Departures and Stayovers
• Managing Guest Check-In / Check-Out
• Provide guests with local information and recommendations
• Accompanying guests to rooms
• Answering guests inquiries via email & phone
• Running Reports for managers
• Maintaining office / documents in an organized manner
• Facilitating communication between departments and managers in a
professional manor
• Handle and communicate to managers guest complaints
• Maintain cohesive working relationships with other departments to boost
productivity and profitability
• Ensure overall smooth operation of the Front Office
Job Requirements:
• Ability to multitask and maintain organized in a busy environment
• Preferred minimum 6 months in a front office position
• Possess energy and take great pride in serving customers
• Sensitive to cultural differences and ability to deal with unexpected events
• Strong problem solving skills and able to work under pressure and
independently
• Ability to communicate in English and a second language (Spanish, German,
French or Portuguese preferred) in a professional manner
• Maintain a neat and healthy physical appearance
Salary:
$10 per hour (net) / 5 days per week
Contact:
Please send resumes to Sachy Comesana at scomesana@hotel18.net