Tiffany McCrary
7037 High Meadow Drive
Weddington, NC 28104
tiffanymmccrary@gmail.com
(704) 771-4271
EDUCATION
EXPERIENCE
ACTIVITIES
University of North Carolina at Chapel Hill
Chapel Hill, NC
May 2011
• Bachelor of Arts in Biology
• Minor in Art History
Omni Hotel, Charlotte, NC
Rooms Controller
April 2013-Present
• Ensured guest satisfaction and loyalty at 374 room downtown property through coordinating guest room
blocking for special requests as well as contracted group blocks.
• Set up packages with bill routing, vouchers and amenities for hotel promotions and specials.
• Communicated with guests to arrange pre-arrival requests and address needs.
• Served as contact person for many corporate accounts for availability and reservations.
Gaylord Opryland Resort and Convention Center, Nashville, TN
Rooms Controller Supervisor
October 2012-April 2013
• Assigned rooms according to guest preferences and requests several days in advance of arrival.
• Verified and adjusted billing. Ran, proofread, and filed daily reports for compliance purposes.
• Coordinated room status and usage between multiple departments including maintenance, housekeeping,
revenue management, and sales.
• Supervised 8-35+ agents providing technical support as well as handling escalating guest issues through
face-to-face interaction and over the phone correspondence. Promoted development of service skills as well
as company culture.
• Transitioned rooms division operations through Marriott merger to become largest Marriott property in the
world by over 800 rooms.
• Executed daily office tasks including faxing, filing, and running a multi-line phone. Developed in-depth
tracking system through Excel to determine agent productivity now used in yearly reviews.
Guest Services Agent
August 2011-October 2012
• Checked in guests, handled room assignments, and settled payment issues for 2800+ room hotel.
• Promoted to Front Office Trainer, responsible for training new employees and acting as resource on the
desk as well as assessing current and prospective front office employees.
Department of Housing and Residential Education, Chapel Hill, NC
Conference Assistant
May 2010-August 2010, May 2011-August 2011
• Provided customer service to Conference Operations clients at UNC through linen services and other
behind-the-scenes operations.
• Acted as Building Operator for Ram Village Apartments by performing key inventories, overseeing desk
operations and maintaining logs of all issues.
• Served as on-call first responder for 2,000 summer camp and conference guests.
• Developed new linen organizational system to better serve clients by maximizing efficiency and minimizing
errors allowing linen to be delivered in same amount of time with half the manpower.
Resident Advisor
August 2008-May 2011
• Created community among an average of 50 residents through an open and engaging personality and a
dedication to making personal connections in both suite and apartment style living.
• Budgeted $50 monthly limit to create and market multiple programs for residents for social, spiritual,
physical, emotional, and intellectual growth on hall level.
• Collaborated as staff to program for larger audiences including community- and campus-wide events.
• Enforced a code of community living standards among residents and served in on-call system for after-hour
emergencies. Had lowest number of residents with incidents reported among staff.
• Assessed prospective hires for RA as well as Assistant Director and helped mentor and train new RAs.
Carolina Cross Connection, Lincolnton, NC
Program Coordinator
May 2008-August 2008
Collaborated
with
the
Department
of
Social
Services
to
find
families
in
need
of assistance.
•
• Consulted with families to evaluate ability to assist with minor construction projects and cleaning, free of
charge, while raising money from outside sources to cover costs.
• Planned six projects weekly for untrained students to complete using personally developed plans to
maximize resources. Facilitated post-service session with families to ensure their physical, social and
spiritual needs were met.
• Raised over 50% of salary before the summer began and continued to seek out donations and assistance for
projects from community members throughout the summer.
National Residence Hall Honorary, Service Chair, UNC, 2009-2011
Carolina Athletic Association, Homecoming Committee, UNC, 2008-2011