Division of Informa-on Technology IT Support Resources and Retail Services on Campus Division of IT University of Maryland www.it.umd.edu Overview of Informa-on Technology on Campus The Division of Informa-on Technology (formerly the Office of Informa-on Technology or OIT) provides technology infrastructure and services to the University of Maryland community. •
•
•
•
•
•
•
•
Email (terpmail.umd.edu) Wireless Internet (it.umd.edu/wireless) Terrapin Technology Store (it.umd.edu/techstore) Prin-ng System (it.umd.edu/print) IT Support (helpdesk.umd.edu) Online Course Management (canvas.umd.edu) 24-­‐hour Compu-ng Labs (it.umd.edu/wheretogo) Technology Classrooms (otal.umd.edu) Division of Informa-on Technology Informa-on Technology Support on Campus The Terrapin Technology Store and IT Help Desk are co-­‐
located on the first floor of McKeldin Library for sales, service, and support. www.ter.ps/mcklibrary Sales: 8:30 AM to 5 PM Service and Support: 8:30 AM to 8 PM Division of Informa-on Technology Informa-on Technology Support on Campus We also offer IT support over the phone from 8 AM to 6 PM Monday through Friday during the regular semester. (We’re open from 8 AM to 5 PM during the summer). 301.405.1500 Division of Informa-on Technology Informa-on Technology Support on Campus What do we help with? General Support Accounts | Internet |Email | Using IT Division of Informa-on Technology Informa-on Technology Support on Campus What do we help with? Hardware Support -­‐Apple and Dell Warranty Repairs-­‐ -­‐Apple Non-­‐Warranty Repairs-­‐ -­‐Opera-ng System Reinstalla-on-­‐ -­‐Soaware Installa-on-­‐ -­‐Virus and Malware Removal-­‐ -­‐General Hardware Diagnosis and Recommenda-ons-­‐ Division of Informa-on Technology Informa-on Technology Support on Campus “What if I don’t have a Dell or Apple?” We support all IT resources to the best of our ability. Many soaware problems can be resolved easily. Simple hardware problems, such as failed hard drives or LCD panels, can usually be resolved if the customer provides the parts. For complex hardware problems, we will recommend the device be taken to a repair shop or manufacturer. Division of Informa-on Technology Exci-ng and Free IT Services Free SoBware!! Visit www.terpware.umd.edu Microsoa Products (Office, Windows) Adobe Crea-ve Cloud Matlab Mathema-ca Addi-onal -tles offered with discounts Division of Informa-on Technology Exci-ng and Free IT! Services UMD Cloud Storage and Syncing Visit www.box.umd.edu The University provides 50GB Enterprise Box accounts to students, faculty, and staff. Division of Informa-on Technology Online Security and Safety Advise your student(s) NOT to download or share copyrighted materials using the campus network. It is a direct viola-on of the university’s acceptable use policy to conduct illegal ac-vity – such as online piracy – while connected to the university network. Some students have faced li-ga-on for illicit ac-vi-es. Ensure your student is aware that acRviRes, pictures, and their general online presence is oBen not erasable. Employers and law enforcement con-nue to increase their use of online ac-vity to make judgments and gather evidence about individuals. Think before you click Enter. Division of Informa-on Technology Project NEThics and Acceptable Use Guidelines Project NEThics promotes responsible use of informa-on technology through user educa-on and policy enforcement. Project NEThics also responds to claims of misuse of university compu-ng resources. The university’s Policy on the Acceptable Use of Informa-on Technology Resources is online at www.umd.edu/aup/. File sharing without permission of the copyright holder is a crime under the U.S. Copyright Act. Copyright infringers can be sued for statutory damages (from $750 to $30,000 or more per work infringed). Make students aware that their ac-ons have consequences and that peer-­‐
to-­‐peer file sharing on campus should be avoided. Some Maryland students who have sejled with the RIAA have reported that they had to pay between $3,000 and $4,000. Visit www.it.umd.edu/PlayFair to learn more about avoiding online piracy. Division of Informa-on Technology Three Essen-al Items to bring (and USE!): External hard drive for backups. Flash drives for moving smaller files between devices. Ethernet Cable (At least 10a) just in case the wireless internet goes down. All items are available for purchase at the Terrapin Technology Store. Division of Informa-on Technology Why Buy From Us? •  We offer educa-onal discounts •  You will be eligible for a loaner laptop during repairs processed through our McKeldin service desk loca-on. •  We will help with selng up your computer for first use and installing soaware from TERPware. •  All in-­‐store laptop purchases qualify for our back to school promo-on. Division of Informa-on Technology Popular Choices 13-­‐inch Apple MacBook Pro Re-na •  2.4GHz dual-­‐core Intel Core i5 processor •  8GB Memory •  256GB Flash Storage $1,399 •  Apple computers purchased from the Terrapin Technology Store are eligible for on-­‐campus warranty service and a loaner for overnight repairs. •  We offer 3-­‐year and 4-­‐year AppleCare Protec-on Plans which cover manufacturer’s defects only; they do NOT cover accidental damage. You will need to purchase third-­‐party coverage for that purpose. For complete coverage details: hjp://www.apple.com/legal/sales-­‐support/applecare/appgeos.html Division of Informa-on Technology Popular Choices 14-­‐inch Dell La-tude E6440 •  2.9GHz dual-­‐core Intel Core i7 processor •  8GB Memory •  500GB Solid State Hybrid Drive $1,580 •  Dell computers purchased from the Terrapin Technology Store include a 4-­‐year Dell CompleteCare warranty which includes on-­‐campus warranty service and a loaner for overnight repairs. •  Dell warran-es cover manufacture problems and accidental damage. For complete coverage details: hjp://www.dell.com/downloads/global/services/con_completecare_biz.pdf Division of Informa-on Technology Back to School Promo-on Choose from: Op-on 1 – Ethernet Bundle •  Laptop Sleeve •  8GB Flash Drive •  14-­‐foot Ethernet Cable •  USB to Ethernet Adapter Op-on 2 – HDMI Bundle •  Laptop Sleeve •  8GB Flash Drive •  6-­‐foot HDMI Cable •  Mini DisplayPort to HDMI Adapter FREE with eligible laptop purchase from the Terrapin Technology Store Valid un-l August 30, 2014 Division of Informa-on Technology Contact Informa-on Summary IT Service Desk and Terrapin Technology Store Loca-on: First Floor of the McKeldin Library IT Help Desk Phone Number: 301 405 1500 IT Help Desk Email Address: itsc@umd.edu Terrapin Technology Store Phone Number: 301 314 7000 Terrapin Technology Email Address: terpstore@umd.edu www.it.umd.edu/techstore Facebook: facebook.com/ITHelpUMD Twijer: @ithelpumd www.it.umd.edu www.helpdesk.umd.edu Division of Informa-on Technology Computer Labs and Prin-ng on Campus •  Regents Parking Garage Basement (PG2), •  Worcester Hall, •  and the Computer and Space Sciences Building. You can find these on the campus map (map.umd.edu) Addi-onal departmental labs, equipment, and soaware informa-on tables are available at: www.it.umd.edu/wheretogo Division of Informa-on Technology Computer Labs and Prin-ng on Campus InformaRon about prinRng on campus and instruc-ons for prin-ng from a personal computer to a division computer lab is available at: www.it.umd.edu/print •  Students can print from lab computers in most labs. •  Students can print from personal computers in Division of IT labs. •  Students can print from personal computers at other loca-ons over the Internet and pick up their printed documents in Division of IT labs. Students use Terrapin Express account funds and their Directory ID and password to authen-cate and print in labs on campus. Prin-ng Costs: $.10 per page black and white $.50 per page color Division of Informa-on Technology