Division of Information Technology
IT Support Resources and Retail Services on Campus
Division of IT
University of Maryland
www.it.umd.edu
Overview of Information Technology on Campus
The Division of Information Technology (formerly the Office of
Information Technology or OIT) provides technology
infrastructure and services to the University of Maryland
community.
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Email (terpmail.umd.edu)
Wireless Internet (it.umd.edu/wireless)
Terrapin Technology Store (it.umd.edu/techstore)
Printing System (it.umd.edu/print)
IT Support (helpdesk.umd.edu)
Online Course Management (canvas.umd.edu)
24-hour Computing Labs (it.umd.edu/wheretogo)
Technology Classrooms (otal.umd.edu)
Division of Information Technology
Information Technology Support on Campus
The Terrapin Technology Store and IT Help Desk are colocated on the first floor of McKeldin Library for sales,
service, and support.
www.ter.ps/mcklibrary
Support and Sales: 8:30 AM to 5 PM
Division of Information Technology
Information Technology Support on Campus
We also offer IT support over the phone from 8 AM
to 5 PM Monday through Friday during the regular
semester. (We’re open from 8 to 6 during the Fall
and Spring).
301.405.1500
Division of Information Technology
Information Technology Support on Campus
What do we help with?
General Support
Accounts | Internet |Email | Using IT
Division of Information Technology
Information Technology Support on Campus
What do we help with?
Hardware Support
-Apple and Dell Warranty Repairs-Apple Non-Warranty Repairs-Operating System Reinstallation-Software Installation-Virus and Malware Removal-General Hardware Diagnosis and Recommendations-
Division of Information Technology
Information Technology Support on Campus
“What if I don’t have a Dell or Apple?”
We support all IT resources to the best of our
ability.
Many software problems can be resolved easily.
Simple hardware problems, such as failed hard drives or LCD
panels, can usually be resolved if the customer provides the
parts.
For complex hardware problems, we will recommend the
device be taken to a repair shop or manufacturer.
Division of Information Technology
Exciting and Free IT Services
Free Software!!
Visit www.terpware.umd.edu
Microsoft Products (Office, Windows)
Adobe Creative Cloud
Matlab
Mathematica
Additional titles offered with discounts
Division of Information Technology
Exciting and Free IT! Services
UMD
Cloud Storage and Syncing
Visit www.box.umd.edu
The University provides 50GB Enterprise Box
accounts to students, faculty, and staff.
Division of Information Technology
Online Security and Safety
Advise your student(s) NOT to download or share copyrighted
materials using the campus network.
It is a direct violation of the university’s acceptable use policy to conduct
illegal activity – such as online piracy – while connected to the
university network. Some students have faced litigation for illicit
activities.
Ensure your student is aware that activities, pictures, and their
general online presence is often not erasable.
Employers and law enforcement continue to increase their use of online
activity to make judgments and gather evidence about individuals.
Think before you click Enter.
Division of Information Technology
Project NEThics and Acceptable Use Guidelines
Project NEThics promotes responsible use of information technology
through user education and policy enforcement. Project NEThics also
responds to claims of misuse of university computing resources.
The university’s Policy on the Acceptable Use of Information Technology
Resources is online at www.umd.edu/aup/.
File sharing without permission of the copyright holder is a crime under
the U.S. Copyright Act. Copyright infringers can be sued for statutory
damages (from $750 to $30,000 or more per work infringed).
Make students aware that their actions have consequences and that peerto-peer file sharing on campus should be avoided. Some Maryland
students who have settled with the RIAA have reported that they had to
pay between $3,000 and $4,000.
Visit www.it.umd.edu/PlayFair to learn more about avoiding online piracy.
Division of Information Technology
Three Essential Items to bring (and USE!):
External hard drive
for backups.
Flash drives
for moving smaller files between devices.
Ethernet Cable (At least 10ft)
just in case the wireless internet goes down.
All items are available for purchase at the Terrapin Technology Store.
Division of Information Technology
Terrapin Technology Store
Two Convenient Locations!
McKeldin Library
Open from 8:30am to 5:00pm
Stamp Student Union
Open from 10:00am to 4:00pm
www.it.umd.edu/techstore
Division of Information Technology
Why Buy From Us?
• We offer educational discounts
• You will be eligible for a loaner laptop during repairs
processed through our McKeldin service desk location.
• We will help with setting up your computer for first use
and installing software from TERPware.
• All in-store laptop purchases qualify for our back to school
promotion.
Division of Information Technology
Back to School Promotion
Choose from:
Option 1 – Ethernet Bundle
• Laptop Sleeve
• 8GB Flash Drive
• 14-foot Ethernet Cable
• USB to Ethernet Adapter
Option 2 – HDMI Bundle
• Laptop Sleeve
• 8GB Flash Drive
• 6-foot HDMI Cable
• Mini DisplayPort to HDMI Adapter
FREE with eligible laptop purchase from the Terrapin Technology Store
Valid until August 30, 2014
Division of Information Technology
Popular Choices
13-inch Apple MacBook Air
• 1.4GHz dual-core Intel Core i5 processor
• 4GB Memory
• 128GB Flash Storage
$949
• Apple computers purchased from the Terrapin Technology Store are
eligible for on-campus warranty service and a loaner for overnight
repairs.
• We offer 3-year and 4-year AppleCare Protection Plans which cover
manufacturer’s defects only; they do NOT cover accidental damage.
You will need to purchase third-party coverage for that purpose.
For complete coverage details:
http://www.apple.com/legal/sales-support/applecare/appgeos.html
Division of Information Technology
Popular Choices
13-inch Apple MacBook Pro Retina
• 2.4GHz dual-core Intel Core i5 processor
• 8GB Memory
• 256GB Flash Storage
$1,399
• Apple computers purchased from the Terrapin Technology Store are
eligible for on-campus warranty service and a loaner for overnight
repairs.
• We offer 3-year and 4-year AppleCare Protection Plans which cover
manufacturer’s defects only; they do NOT cover accidental damage.
You will need to purchase third-party coverage for that purpose.
For complete coverage details:
http://www.apple.com/legal/sales-support/applecare/appgeos.html
Division of Information Technology
Popular Choices
14-inch Dell Latitude E6440
• 2.9GHz dual-core Intel Core i7 processor
• 8GB Memory
• 500GB Solid State Hybrid Drive
$1,580
• Dell computers purchased from the Terrapin Technology Store
include a 4-year Dell CompleteCare warranty which includes
on-campus warranty service and a loaner for overnight repairs.
• Dell warranties cover manufacture problems and accidental
damage.
For complete coverage details:
http://www.dell.com/downloads/global/services/con_completecare_biz.pdf
Division of Information Technology
Contact Information Summary
IT Service Desk and Terrapin Technology Store Location:
First Floor of the McKeldin Library
IT Help Desk Phone Number: 301 405 1500
IT Help Desk Email Address: itsc@umd.edu
Terrapin Technology Store Phone Number: 301 314 7000
Terrapin Technology Email Address: terpstore@umd.edu
www.it.umd.edu/techstore
Facebook: facebook.com/ITHelpUMD
Twitter: @ithelpumd
www.it.umd.edu
www.helpdesk.umd.edu
Division of Information Technology
Computer Labs and Printing on Campus
• Regents Parking Garage Basement (PG2),
• Worcester Hall,
• and the Computer and Space Sciences Building.
You can find these on the campus map (map.umd.edu)
Additional departmental labs,
equipment, and software information tables are
available at:
www.it.umd.edu/wheretogo
Division of Information Technology
Computer Labs and Printing on Campus
Information about printing on campus and instructions for printing from a
personal computer to a division computer lab is available at:
www.it.umd.edu/print
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Students can print from lab computers in most labs.
Students can print from personal computers in Division of IT labs.
Students can print from personal computers at other locations over
the Internet and pick up their printed documents in Division of IT labs.
Students use Terrapin Express account funds and their Directory ID
and password to authenticate and print in labs on campus.
Printing Costs:
$.10 per page black and white
$.50 per page color
Division of Information Technology