Division of Information Technology
What You Need To Know About Technology On Campus
Welcome!
Overview of Information Technology on Campus
The Division of Information Technology (formerly the
Office of Information Technology or OIT) plans,
develops, supports, and maintains computing,
networking, and telecommunications services for the
University of Maryland community. This includes
classroom instructional technology, online course
management, 24-hour computing labs, email, wired
and wireless network access, and the Terrapin
Technology Store.
Division of Information Technology
Information Technology Support on Campus
Need Help?
Contact or visit the Help Desk in Room 1400 of the Computer and
Space Sciences Building.
Phone Number:
Fall Hours:
Website:
Email:
301.405.1500
Walk-In Support: 8 a.m. – 5 p.m.
Phone Support: 8 a.m. – 6 p.m.
www.helpdesk.umd.edu
itsc@umd.edu
There are other campus services and systems as well for which
there are alternative support resources. The Help Desk will
attempt to assist with these services or point the patron in the
right direction for support.
Division of Information Technology
Computer Labs and Printing on Campus
Division of IT computer labs are in Regents Parking
Garage (PG2), Worcester Hall, and the Computer and
Space Sciences Building. There are additional
departmental labs across campus.
You can find these on the campus map (map.umd.edu)
Equipment and software information tables are
available at:
www.it.umd.edu/wheretogo
Division of Information Technology
Computer Labs and Printing on Campus
Information about printing on campus and instructions for printing from a
personal computer to a division computer lab is available at:
www.it.umd.edu/print
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Students can print from lab computers in most labs.
Students can print from personal computers in Division of IT labs.
Students can print from personal computers at other locations over
the Internet and pick up their printed documents in Division of IT labs.
Students use Terrapin Express account funds and their Directory ID
and password to authenticate and print in labs on campus.
Printing Costs:
$.10 per page black and white
$.50 per page color
Division of Information Technology
Software Downloads via TERPware
Visit www.terpware.umd.edu to log in and download.
Microsoft Office, Microsoft operating system upgrades, Adobe
Creative Suite applications, and more! There is no cost at the
time of download.
The university and Adobe have an agreement that will lead to the
implementation of Creative Cloud services for UMD students,
faculty, and staff. The agreement is the first of its kind and
creates an opportunity for the university to collaborate with
Adobe on shaping this new product offering.
Division of Information Technology
Students Should Bring These Items to Campus:
• Personal computer or tablet device if desired.
• Bring the disks that came with the computer and any
software installation disks as well.
• Make sure the computer is equipped with anti-virus
software. The Help Desk recommends Microsoft Security
Essentials for Windows and ClamXav for Apple.
• A working lock for the computer or device and a
case.
• A standard Ethernet cable for wired dorm
connections.
• These can be purchased at the Terrapin Technology Store.
Division of Information Technology
Students Should Bring These Items to Campus:
• Flash drives for moving smaller files between
devices.
• External hard drive for backups and large file
storage.
• Printer (USB connection only; wireless printers will
not work.)
• Many printers do not come with USB cables and you may
need to purchase separately.
These items, especially an Ethernet cable and external hard drive,
can be invaluable when a computer starts malfunctioning or
when wireless networking issues occur.
Division of Information Technology
Preface to NEThics
Advise your student(s) NOT to download copyrighted materials using the
campus network. It is a direct violation of the university’s acceptable
use policy to conduct illegal activity – such as online piracy – while
connected to the university network. Some students have faced
litigation for illicit activities.
Just as important, make sure your student is aware that activities, pictures,
and their general online presence is often not erasable. Employers and
law enforcement continue to increase their use of online activity to
make judgments and gather evidence about individuals. Think before
you click Enter.
Division of Information Technology
Project NEThics and Acceptable Use Guidelines
Project NEThics promotes responsible use of information technology
through user education and policy enforcement. Project NEThics also
responds to claims of misuse of university computing resources.
The university’s Policy on the Acceptable Use of Information Technology
Resources is online at www.umd.edu/aup/.
File sharing without permission of the copyright holder is a crime under
the U.S. Copyright Act. Copyright infringers can be sued for statutory
damages (from $750 to $30,000 or more per work infringed).
Make students aware that their actions have consequences and that peerto-peer file sharing on campus should be avoided. Some Maryland
students who have settled with the RIAA have reported that they had to
pay between $3,000 and $4,000.
Visit www.it.umd.edu/PlayFair to learn more about avoiding online piracy.
Division of Information Technology
Terrapin Technology Store
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Apple iPads and iPods
Ethernet Cables
USB Cables
8GB Flash Drives
Apple Accessories
• Power Adapters
• Display Adapters
• Sync Cables
• More!
Division of Information Technology
Popular Choices
13-inch Apple MacBook Pro
• 2.5GHz dual-core Intel Core i5 processor
• 4GB of 1600MHz DDR3 memory
• 500GB 5400-rpm hard drive
$1,328
Apple computers purchased with 4-year AppleCare include oncampus warranty service and a loaner for overnight repairs.
Apple warranties cover manufacturer’s defects only; they do NOT
cover accidental damage. You will need to purchase third-party
coverage for that purpose.
For complete coverage details:
http://www.apple.com/legal/sales-support/applecare/appgeos.html
Division of Information Technology
Popular Choices
14-inch Dell Latitude E6430
• 2.8GHz dual-core Intel Core i5 processor
• 8GB of 1600MHz DDR3 memory
• 500GB 7200-rpm hard drive
Dell computers purchased with 4-year warranty include on-campus
warranty service, 4-year CompleteCare accidental damage
protection, and a loaner for overnight repairs.
Dell warranties cover manufactured problems and accidental
damage.
For complete coverage details:
http://www.dell.com/downloads/global/services/con_completecare_biz.pdf
Division of Information Technology
Terrapin Technology Store Hours and Information
The Terrapin Technology Store is located in Room 0120 of the Patuxent
Building (behind the Stamp Student Union and next to the Biosciences
Research Building).
The store will move to the ground floor (same level as the food court) of the
Stamp Student Union, Room 0203, when the fall semester begins.
Normal Store Hours:
10 a.m. – 4 p.m.
Monday – Friday
Additional Hours:
www.it.umd.edu/techstore/summer_hours13.html
Phone Number:
301.314.7000
Online Purchasing:
Store Info:
www.act.umd.edu
www.it.umd.edu/techstore
Division of Information Technology
Division of Information Technology