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Welcome to Macquarie University 1
Checklist – Before classes commence 1
Frequently Asked Questions (FAQs) 2
Online student portal and email eStudent
Online Learning
Grievances and appeals
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Please do not hesitate to contact the Transnational Program Co-ordinator at transnational@mq.edu.au
should you have any other queries not covered in this guide.
Transnational and Distance Team
Macquarie International
Macquarie University was established in 1964, the third University to be founded in Sydney Australia. The University is named after Lachlan Macquarie, who was Governor of the Colony of
New South Wales from 1810–1821.
Today, Macquarie University is one of Australia’s leading universities and is placed in the top 40 in the Asia-Pacific region by the international
Academic World Ranking of Universities, 2011.
Photo credits
Effy Alexakis 1; FJ Gaylor Inside cover, 3, 9B;
Jeremy Piper 5; Paul Wright Cover, 9T, 9C.
Key: T top; B bottom; C centre; L left; R right
Disclaimer
Information given in this publication is correct at the time of printing
(December 2011) but is subject to change without notice. The University has the right to alter the content or impose terms and conditions in relation to a program at any time.
4 Update your contact details on eStudent
Go to: https://student1.mq.edu.au
. To update your details on eStudent you will need your student number to login.
Your initial password is your date of birth (ddmmyyyy).
Then click on the link ‘My Details’ on the left.
4 Pay your fees
If you have not paid your fees by the due date you may attract a late fee fine. Please talk to your local course coordinator for fee payment options.

FAQs
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Who do I speak to about my course/subjects?
For the remainder of your time in your
Macquarie program, if you have specific questions about which subjects you should study, talk to your local course coordinator.
Who do I speak to if I have a question about fees?
General fee enquiries should be made to the local course coordinator or by contacting
Macquarie’s Transnational team via email at transnational@mq.edu.au
Where do I get my campus or student card?
Your campus or student ID card should be ready for collection from your local course coordinator approximately 3 weeks after you commence your study, provided that you submitted a passport size colour photo when you accepted your Macquarie offer.
Can I transfer my study to
Macquarie’s Sydney campus?
Depending on your circumstances, you may be eligible to continue your study at our Sydney campus. Generally, you can submit a request to transfer to Sydney after completing at least one semester at an offshore campus. To check your eligibility to transfer, contact your local course coordinator or send an email to transnational@mq.edu.au
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Please note that while you study in Sydney, you will pay the standard international student fees applicable to that year.
What is the myMQ student portal?
The online portal students.mq.edu.au is the gateway for information for enrolled students.
It contains links to frequently-accessed pages such as student email and calendar, eStudent, online learning and many other student and university resources. Approximately 48 hours after you enrol, you can retrieve your password and login by selecting “First Time Log In” on the student portal homepage. The first time you login you will be requested to change your password.
If you have any login queries please contact
One Help at help.mq.edu.au
What is eStudent?
eStudent is the Macquarie computer system that allows you to enrol in units (subjects), register for lectures and tutorials, update your contact details, check your finances and check your exam results at the end of every session. You can access eStudent from the student portal homepage or go directly to https://student1.mq.edu.au
What is iLearn?
iLearn is the software that controls the online component of each unit. It will only list the units you are currently enrolled in and for each unit there will be a unit outline, a discussion board to post messages to your classmates, an email system to directly email your teacher, and any readings that the teacher has posted online for you to read. iLearn can be accessed from the student portal (by clicking on “online units”) or directly via ilearn.mq.edu.au
Who do I ask about problems with myMQ, eStudent, or iLearn?
Student IT Help
Web: help.mq.edu.au
Phone: 1 800 063 191 (outside Sydney)
Email: help@mq.edu.au
How can I appeal against my grades if
I think I didn’t get the grades I deserve?
Please refer to the Office of the Dean of Students webpage for information on how to lodge a grade appeal. www.deanofstudents.mq.edu.au/grades.html
What can I do if I get sick or have an emergency that affects my studies?
If you need extra time to do an assignment it is best to contact the lecturer directly (as early as possible) and ask for an extension, giving reasons why you need extra time and providing any documentation to support your case. If you have a serious illness or emergency that affects an exam or your studies, you can apply for special consideration, which may mean that you can sit the exam at a later date. To apply for special consideration you should first contact the local course coordinator.
It is recommended that you email your lecturer and/or tutor to inform them of any problems as early as possible. Their contact details can be found in the unit outlines of each unit. Please note that you must attach documentary evidence to support your claims (eg. medical certificates).
In extremely serious cases you may need to apply to withdraw from your studies and defer for a semester.
In this case you should always contact your local course coordinator and the Macquarie Transnational team at transnational@mq.edu.au
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The student homepage students.mq.edu.au provides the gateway to information for current students and has been designed to bring all student resources to one location.
The homepage contains links to:
• student email and calendar
• online learning
• library catalogue and reserve systems
• eStudent
• unit home pages
• many other student and university resources.
Click on the ‘Students’ link on the Macquarie homepage: www.mq.edu.au
Click on
‘First Time Log In Process’ and it will guide you.
• Start to use it daily.
• Make it your homepage or add it to your favourites.
• Keep up to date with the latest news and events at the University.
• Regularly access your student email – it is the channel that the university will use for official communication with you.
• Academic staff and the Macquarie International team will also use your student email to send you information.
• You can forward your student email (Gmail) to another account; but keep that forwarding information current. It is your responsibility.
• Link to the various resources based on the individual unit codes.
• Assign a strong password, change it regularly or when you suspect that it has become known by another person. It will sync all your systems passwords that use your student number as the username.
• Find books and other resources in the online catalogue.
Click on ‘Student Email’ to access your student gmail account.
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You should check your student email at least once a week.
The university sends important information about your enrolment to your student email account.

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Login Instructions
Go to https://student1.mq.edu.au
Enter your Student ID number.
If you have not logged into eStudent before, your password is your Date of Birth in the form:
DDMMYYYY.
If you have forgotten your password, please contact the Student IT
Helpdesk on (02) 9850 4357 and follow the prompts.
If it is your first time logging into eStudent or if your password has just been reset, the system will prompt you to change your password.
Note: Passwords are case sensitive.
Checking your personal details in eStudent
To check your personal details, click on the My Details tab
To check or update your address, click on the menu item:
My Contact Details
This is where you can update your address details or change your preferred mailing address
Please note:
You cannot delete an address.
Please note:
As an MQ student, you must have:
• A local contact address
(As an MQ offshore student, this is the local institution’s address, for administrative reasons. Please do not change this detail ).
• A permanent address
This is your permanent home address.
To check or update your phone details, scroll down to My Phone Numbers
To check or update your email details, scroll down to
My Email Addresses
All Macquarie University students are assigned an Official University Email address . This is used for all official correspondence from the University.
To check or update your other contact details, scroll down to
My Other Contacts
Here you may enter or update your Next of Kin information .
The University may contact this person in case of an emergency.
Changing your password in eStudent
To change your password, click on:
Change Password
On the top right hand corner of the screen.
You need to enter your old password, new password and confirm your new password.
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Checking for sanctions
To view your sanctions, click on:
Check for Sanctions

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All Macquarie University subjects have an online component, which can be accessed via iLearn. iLearn is the name of the computer system that Macquarie uses to give students access to online learning.
The phrases ‘iLearn’ and ‘online learning’ mean the same thing.
You can access iLearn via the Online
Units link on the MQ homepage or at ilearn.mq.edu.au.
Login to iLearn using your MQ OneID.
Your username is your student number and your password is your original MQID password, unless you have already changed your password in myMQ.
If, after ensuring you have entered your username and password correctly, you cannot log in, contact OneHelp :
Online: Log a ticket at anytime at help.mq.edu.au
Phone: +61 2 9850-HELP (4357)
Email: help@mq.edu.au
All of the subjects that you are enrolled in for this semester should show up here. Click on the name of a subject.
Here you can look at the unit guide, the reading list, and descriptions of your assignments, as well as participate in online forums, contact your teacher or listen to iLectures.
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The Transnational Course Coordinator at Macquarie
University will work with you to resolve complaints and grievances as soon as possible.
However, where a complaint or grievance cannot be resolved with the assistance of the coordinator, the matter will be referred to the Manager,
Quality Assurance at Macquarie International.
For information about grade appeals go to: www.deanofstudents.mq.edu.au/grades.html
For further information regarding grade appeals please contact your local course coordinator and
Transnational Program Coordinator at Macquarie via email transnational@mq.edu.au
Information about how to appeal against exclusion and relevant forms can be found at: www.reg.mq.edu.au/academic-index.html
Macquarie University does not tolerate discrimination against or harassment of students, by any other students, or by any employee, whether academic or general staff.
The University has put in place clearly defined grievance procedures to deal with discrimination and harassment. These will enable you to have your complaints dealt with sympathetically, effectively and within reasonable time.
Further information about discrimination and harassment matters can be found at www.mq.edu.au/socialinclusion/policies/ grievances/studentgrievances.html
If you are not satisfied with the University’s internal response to a grievance, you can appeal to the NSW Ombudsman, who will endeavour to resolve the matter.
Guidance about lodging complaints with the Ombudsman is set out at: www.ombo.nsw.gov.au/complaints
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Macquarie University, Balaclava Rd, North Ryde, Sydney, Australia
Tel: +61 2 9850 6320 Fax: +61 2 9850 7733 Email: transnational@mq.edu.au
www.international.mq.edu.au
Enquire online: www.international.mq.edu.au/enquire
CRICOS Provider Code: 00002J