Orientation guide
For offshore students 2011
Contents
Welcome to Macquarie University
Checklist – Before classes commence
Frequently Asked Questions (FAQs)
Who do I speak to about my course/subjects?
Who do I speak to if I have a question about fees?
Where do I get my campus or student ID card?
What is myMQ?
What is eStudent?
What is Blackboard?
Who do I ask about problems with myMQ,
eStudent, or Blackboard?
How can I appeal against my grades if I think
I didn’t get the grades I deserve?
What can I do if I get sick or have an emergency
that affects my studies?
myMQ and student email
How can I make use of myMQ
eStudent – Login instructions
Checking your personal details in eStudent
Changing your password in eStudent
Online Learning
Grievances and appeals
Comments, complaints and
grievance resolution
Discrimination and harassment
Grade appeal
Photo credits: All photos by Paul Wright.
Disclaimer: Information given in this publication is correct at the time
of printing (November 2010) but is subject to change without notice.
The University has the right to alter the content or impose terms and
conditions in relation to a program at any time.
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Orientation guide 2011
Welcome to Macquarie University
Welcome to studying offshore at
Macquarie University. This guide has
been prepared to assist you with the key
Macquarie University systems.
This guide introduces Macquarie’s eStudent, online learning and student email
systems and provides some information on frequently asked questions about
studying offshore at Macquarie.
Please do not hesitate to contact MQ Transnational at transnational@mq.edu.au
should you have any queries about your studies at Macquarie.
Bes t of lu c k!
Macquarie University
Macquarie University was established
in 1964. It was the third university to be
founded in Sydney, Australia. Lachlan
Macquarie was Governor of the Colony
of New South Wales from 1810-1821. The
University is named after Governor Macquarie.
In 2010 Macquarie University is one
of Australia’s leading universities. The
University is placed in the top 40 in the
Asia-pacific region by the Shanghai Jiao
Tong University Academic Rankings of
World Universities, 2010.
Checklist
Before classes commence
Here are a few really important
things that you need to get done
before classes commence:
Update your contact details on eStudent
Go to: https://student1.mq.edu.au. To update your details on
eStudent you will need your student number to login. Your initial
password is your date of birth (ddmmyyyy). Then click on the link
‘My Details’ on the left.
Pay your fees
If you have not paid your fees by the due date you may attract a
late fine fee. Please talk to your local course coordinator for fee
payment option.
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Orientation guide 2011
Frequently Asked Questions (FAQs)
Who do I speak to about my
course/subjects?
For the remainder of your time in your
program at Macquarie University, if you have
specific questions about which subjects you
should study, please discuss these with your
local course coordinator.
Who do I speak to if I have a question
about fees?
General fee enquiries should be made
to the local course coordinator or by
contacting MQ Transnational via email at:
transnational@mq.edu.au
Where do I get my campus or
student ID card?
Your campus or student ID card should
be ready for collection from your local
course coordinator approximately 3 weeks
after you commence your study, if you
submitted a passport size colour photo
when you accepted Macquarie
University’s offer.
What is myMQ?
myMQ is the main source of information
for all current Macquarie University
students, and includes your student email
account (Gmail) and links to eStudent and
Blackboard. Approximately 48 hours after
you enrol you can retrieve your password
and login by selecting First Time Log In in
myMQ. The first time you login you will be
requested to change your password. On
the Macquarie University homepage in the
top right-hand corner is the link to Student
Portal (myMQ) or go to:
my.mq.edu.au
If you have any login queries please contact
Student IT Help at:
www.sith.mq.edu.au
What is eStudent?
eStudent is the Macquarie University
computer system that allows you to enrol
in units (subjects), register for lectures
and tutorials, update your contact details,
and check your finances and your exam
results at the end of every semester. You
can access eStudent directly from the
Macquarie University homepage or go to:
student1.mq.edu.au/login
What is Blackboard?
Blackboard is the software that controls
the online component of each unit. It
will only list the units you are currently
enrolled in and for each unit there will be
a unit outline, a discussion board to post
messages to your classmates, an email
system to directly email your teacher, and
any readings that the teacher has posted
online for you to read. Blackboard can be
accessed directly from Macquarie University
homepage (by clicking on “online units”), or
from myMQ, or go to:
learn.mq.edu.au
Who do I ask about problems with
myMQ, eStudent or Blackboard?
Student IT Help
www.sith.mq.edu.au
1 800 063 191 (outside Sydney)
via
the Just Ask form at
www.library.mq.edu.au/forms/
justask
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Orientation guide 2011
How can I appeal against my
grades if I think I didn’t get the
grades I deserve?
Please refer to the Office of the Dean of
Students webpage for information on
how to lodge a grade appeal.
www.deanofstudents.mq.edu.au/
grades
What can I do if I get sick or have an
emergency that affects my studies?
If you need extra time to do an assignment
it is best to contact the lecturer directly (as
early as possible) and ask for an extension,
giving reasons why you need extra time
and providing any documentation to
support your case. If you have a serious
illness or emergency that affects an exam
or your studies, you can apply for special
consideration, which may mean that you
can sit the exam at a later date. To apply
for special consideration you should first
contact your local course coordinator.
We recommend that you email your lecturer
and/or tutor about the problem to inform
them as early as possible. Their contact
details can be found in the unit outlines of
each unit. Please note that you must attach
documentary evidence to support your
claims (eg. medical certificates).
In extremely serious cases you may need
to apply to withdraw from your studies
and defer for a semester. In this case you
should always contact your local course
coordinator and MQ Transnational at:
transnational@mq.edu.au
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Orientation guide 2011
myMQ and student email
myMQ, the Student Portal, provides
a gateway to information for current
students. myMQ has been designed to
bring all student resources to one location.
The Portal contains links to:
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Student Email and Calendar
Online Learning @ MQ
Library catalogue and reserve systems
eStudent
Unit home pages
Many other student and university
resources.
Click on the Student Portal link on the
Macquarie homepage:
www.mq.edu.au
Click on First Time Log In Process and it
will guide you.
You can also access eStudent from myMQ.
Click on the Student Communications
tab to access your student email account.
Please check your student email once
a week. The University sends important
information about your enrolment to your
student email account.
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Orientation guide 2011
How can I make use of myMQ?
33Start to use it daily.
33Make it your home page or add it to
your web favourites.
33Keep up-to-date with the latest
news and events at the University
and worldwide.
33Regularly access your email. It is a
channel that the University will use for
official communication with you.
eStudent
Login instructions
Enter the following website address into
your Internet browser:
https://student1.mq.edu.au
Enter your Student ID number
If you have not logged into eStudent
before, your password is your Date of Birth
in the form: DDMMYYYY
If you have forgotten your password,
please contact the Student IT Helpdesk on:
+61 2 9850 4357
and follow the prompts.
If it is your first time logging into
eStudent or if your password has just been
reset, the system will prompt you
to change your password.
TIP: Passwords are case sensitive.
33You can forward your myMQ student
email (Gmail) to another account,
but keep that forwarding information
current. It is your responsibility to keep
your contact email up to date.
33Link to the various resources for
your units.
33Assign a strong password.
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Orientation guide 2011
Checking your personal
details in eStudent
To check your personal details, click on
the My Details tab
To check or update your address details,
click on the menu item Contact Details
This is where you can:
• Update your address details
• Change your preferred mailing address
Please note: You cannot delete an address.
Students must have:
• A local contact address.
As a Macquarie University offshore
student, this is the local institution’s
address, for administrative reasons.
Please do not change this detail.
• A Permanent Address.
This is your permanent home address.
To check or update your Phone Details,
scroll down to My Phone Numbers
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Orientation guide 2011
To check or update your Email Details, scroll
down to My Email Addresses
All Macquarie University students are
assigned an official university email
address. This is used for all official
correspondence from the University.
To check or update your Other Contact
Details, scroll down to My Other Contacts
Here you may enter or update your Next
of Kin information.
Please note: The University may contact
this person in case of an emergency.
Changing your password
in eStudent
To change your password, click on
Change Password from the top right hand
corner of the screen.
You need to enter your old password,
new password and confirm your new
password.
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Orientation guide 2011
Online learning
All Macquarie University subjects have an
online component, which can be accessed
via Blackboard. Blackboard is the name of
the software that Macquarie University uses
to give students access to online learning.
The phrases “Blackboard” and “Online
Learning” mean the same thing. You can
access Blackboard via the Online Learning
link of the MQ homepage or via myMQ (the
Student Portal).
Click on Online Units on the Macquarie
University homepage:
www.mq.edu.au
Your username is your student number.
Your password is the same as your myMQ
Student Portal password. This will be the
original MQID password that was sent to
you at enrolment unless you have already
changed your password in myMQ.
If you cannot log in, after ensuring you
have entered your username and password
correctly, you should contact IT Help:
www.library.mq.edu.au/help
1 800 063 191 (outside Sydney)
via the Just Ask form at
w
ww.library.mq.edu.au/forms/
justask
All of the subjects that you are enrolled in
for this semester should show up here. Click
on the name of a unit and it will take you to
unit details.
Here you can look at the unit guide, the
reading list, and descriptions of your
assignments, as well as participate in
online discussions, email your teacher or
listen to iLectures.
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Orientation guide 2011
Grievances
and appeals
Comments, complaints and
grievance resolution
MQ Transnational will work with you to
resolve complaints and grievances as soon
as possible.
However, where a complaint or grievance
cannot be resolved with the assistance
of MQ Transnational, the matter will be
referred to the Manager, Quality Assurance
at Macquarie International.
Discrimination and
harassment
Macquarie University does not tolerate
discrimination against or harassment of
students, by any other students, or by any
employee, whether academic or general staff.
The University has put in place clearly
defined grievance procedures to deal with
discrimination and harassment. These will
enable you to have your complaints dealt
with sympathetically, effectively and within
reasonable time.
Further information about discrimination
and harassment matter can be found at
www.eeo.mq.edu.au
Grade appeal
For information about grade appeals visit:
www.deanofstudents.mq.edu.au/
grades.htm
For further information regarding the grade
appeals please contact your local course
coordinator and MQ Transnational at:
transnational@mq.edu.au
Information about how to appeal against
exclusion and the forms can be found at:
www.reg.mq.edu.au/academicindex.html
Macquarie University, Balaclava Rd, North Ryde, Sydney, Australia
Tel: +61 2 9850 6320, Fax: +61 2 9850 7733, Email: transnational@mq.edu.au
www.international.mq.edu.au
CRICOS Provider Code 00002J