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BA452/BA452M Assignment #3
Manzana Insurance case
Carefully read and analyze the Manazana case and answer the following questions in
details.
Questions:
1) How is the Fruitvale Branch doing?
2) What are the causes of these problem?
3) Can you identify the problem in the way Manzana is calculating turnaround time
in Exhibit 3>
4) If you were Bill Pippen, what would you recommend that Fruitvale do?
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