The Wharton School
Quarter II
Fall 1999
The University of Pennsylvania
OPIM 631
Operations Management: Quality and Productivity
Key Event Schedule
M 11/1
Class 1
•
•
Introduction
Operations Strategy
(Web Tour)
W 11/3
Class 2
•
•
•
Process Flow Analysis
Analysis of an Assembly Line
(Toshiba Case)
M 11/8
Class 3
•
•
•
•
Bottleneck Analysis
Analysis of a Continuous Process
(National Cranberry Case)
W 11/10
Class 4
•
•
Process Design
Work Methods
(Work Methods Design Exercise)
M 11/15
Class 5
•
•
Variability and Process Performance
Simulation
W 11/17
Class 6
•
•
•
•
Managing Variability I
(Beau Ties Ltd. of Vermont)
M 11/22
Class 7
•
•
•
•
Managing Variability II
(Manzana Insurance Case)
W 11/24
Class 8
•
Summary of “Process Management”
M 11/29
Class 9
•
•
•
•
•
Bottleneck Management
Production Control
(The Goal)
NOTE: The book, The
Goal, may be read any time
before 11/29.
W 12/1
Class 10
•
•
•
•
•
•
•
•
Competing through Operations
(Stonehaven, Inc.)
Take-Home Quiz Due
(individual assignment)
M 12/6
Class 11
•
•
•
Toyota Production System
Process Improvement
(Toyota Case)
W 12/8
Class 12
•
•
Service Operations
(MGH Case)
M 12/20
Final Exam 1:30-3:30pm
Team Exercise Due
Tuesday 11/9