Cox Digital Telephone®
Voice Mail
Quick Reference Guide
Cox Voice Mail
Welcome to Cox Voice Mail. Your new Cox Voice Mail
has the following features:
Feature
Number of greetings
Function
Greeting length (max.)
Message length (max.)
3 minutes
Maximum messages
45 minutes
Days messages are kept
31
Notification to pager or outdial number
Yes
Group mailboxes
Send messages to distribution lists
Yes
Multi-line mailboxes
Yes
Wake up reminder service
Yes
5
3 minutes
Yes (up to 4)
Voice Mail setup
Initial mailbox activation:
1. From your home, dial your home phone number
or *298.
2. If you currently have a Group Mailbox, select the
mailbox you would like to set up. Note: If not,
please move on to Step #3.
3. Next, you will hear a greeting that asks you for
your PIN (Personal Identification Number.)
Your temporary PIN is “269266” or “COXCOM.”
4. You will be asked to select your default language.
0 0
1 English or
2 2 for Spanish.
3 3
4 4
Press 1 for
5. You will be asked to set a new PIN for your account.
Your PIN must be between 4 and 8 numbers.
6. Next, you will be asked to record your name.
7. Finally, you will be asked to either record greeting or
select the default system greeting that all callers to
your mailbox will hear.
5
3
Retrieving your messages:
Whenever you have unplayed messages, you will hear a “Distinctive
Stutter” tone when you pick up your home telephone or see the
message waiting indicator on your handset. You can access your
messages from either inside your home or outside your home.
When calling from your home phone:
• Call your home number, when prompted, enter your PIN
Or
your PIN 5and press
96 1 8•7 Dial 7 2 9 8 , when
8 3prompted,
9
9enter
4
6
6
When calling from any other line:
7 5 0
1.Call your home number
2.
begins,
6 W
1 hen your 7greeting
2
8 3 interrupt 9by4 pressing
3.When
8 prompted,9enter your PIN and press
5
6
Check your messages:
0
8
• To play your messages,
press 1
0
2
3
• To respond
to a message,
press 2
0
1
• To1 delete a message,
press 3
2
• 9To save a message, press
• D
eleted messages are set to Saved prior to hanging up. To recover a deleted message, simply review the saved
message and re-save before hanging up
3
4
4
4
5
5
6
Playback options:
When listening to a message, you can:
5
3
3
3
5 6
7
9
• Pause/Resume
playback,
press 8
5
6
• 4Rewind the message
4 seconds,
press 7
7 •4 Review a 8previous
5
9 6 press
7
message,
6
7
8
• Fast forward
the message
4 seconds,
press 9
2 • Play message
3
date and4 time, press 5
4 message as
5 new, press 6
7
• Set
8
9
8
6
9
8
7
9
Reminder service:
3
4 schedule a 5
6 0 0 press
0
7 1 1 1
8 2 2 2
9 3 3
•To
one-time reminder,
5 a daily
0 reminder,
6 0 0 press
1
7 1 1 2
8 2 2 3
9 3 3 4
To schedule
4•
Distribution lists:
Create a distribution list:
1 •To work with
distribution
2
3 list,
0 press 4 1 from the5main
2 menu 6 3
and follow the instructions.
Send a message to a distribution list:
• To send a voice
mail message,
press 2
0
1
3
• Enter the ten digit number, or distribution list number
4
Customizing your voice mailbox:
1
• Change your mailbox PIN. From the main menu,
3 2 0 press 4 3 1
5 4 2
6 5 3
7 6 4
8 7 5
• Re-record
your
2
0 3Name. From
1 the
4 main menu,
2 5 press: 3 6
4 7
• Change your message notification options from the main menu,
press 4 4
3 3
5 5
6 6
7 7
8 8
Using greetings:
Make your mailbox even more user friendly to your callers by using
the multiple greetings and greeting schedule features. Your mailbox
can have five different personal greetings. Each greeting can be
programmed to play during a specified time throughout the day.
0
1
From
press 3 to enter the4 Greetings menu.
1 the main menu,
2
5
6
To record your:
• “All Calls Greeting.”
Press 1
0
2
3
4
• “No0 Answer Greeting.”
Press 2
1
3
4
5
1• “Busy Greeting.”
Press 3
2
4
5
6
• “Out 2of Hours Greeting.”
Press 4
1 3
5
6
7
•
“Extended
Absence
Greeting.”
Press 5
2
3
4
6
7
2 • Name for
Press 6
3 the “Default
4 System Greeting.”
5
7
Automatic callback:
After listening to a message in your mailbox, you can elect to call back
the number of the caller who left the 0message. To 1do0so, press 2 1 .
3 2
Note:
For long-distance calls, standard Cox long-distance pricing may apply
and appear on your Cox billing statement.
Callback does not work on international or 900/976 calls.
Group mailboxes:
If you would like to request group mailboxes, please contact our local
customer service office or visit www.cox.com for more information.
To begin using your group mailboxes follow the prompts for each
mailbox. You have up to four additional mailboxes available.
1. From your home, dial your home phone number or *298.
2. Select the mailbox you would like to set up.
3. Next, you will hear a greeting that asks you for your password.
Your temporary password is “269266” or “COXCOM.”
4. You will be asked to select your default language.
0
0 Press 1 for
1 English2or 2 for Spanish.
3
3
4
4
5
5
5. You will be asked to set a new PIN for your account.
Your PIN must be between 4 and 8 numbers.
6. Next, you will be asked to record your name.
7. Finally, you will be asked to either record a greeting or select the
default system greeting that all callers to your mailbox will hear.
6
Visit www.cox.com
for more information
©2010 Cox Communications. All Rights Reserved.
520-0119
REV. 07/10
1
Message Notifications:
Voice Mail
Visit www.cox.com
for more information
With Message Notifications, you will be
notified when you receive a message in
your mailbox.
Quick Reference Guide
1. Dial your home number. when
prompted enter your PIN
OR
Press
5 3
0 4 4 f2or Message
1 50Notification
Options
2 61 6 4
3 72 7 5
4 83 8 6
5 94 9 7
6 5
8 0 7 6
9 1
8 2.7Dial
2 9 8 using your
3
home phone, when prompted
enter your PIN
Your Options Are:
1 Notification preferences
2
3
4
5
6
7
8
2 Outdial notification
3
4
5
6
7
8
9
3 Pager notification
4
5
6
7
8
9
Now you’re living.
©2010 Cox Communications, Inc.
All Rights Reserved
9
let’s connect :)
9
Checking Messages
Playback Options
Log into your mailbox and press:
At any time during a message
you may
0 press:
1 0
1 to play your messages
2
4
5
3 to delete a4message
4
3
4
4 to save a message
5
3
5
5
3
5
6
4
5
6 • Pause/Resume
7playback,
8
6 6
7 press 7
• Rewind
the
message
4
seconds,
6
7 0
8
press 7
7 4
8 5
9 6
• To go back to the previous
0 message,
7
8
press
6
7
8
• Fast0forward
the message
0
1 14 seconds,
press 9
2
0
3
1
4
• Play0message
date and1time,
2
3
6
press 5
22
33
44
• Set 0message
5 5 as new, press
1 66
Mailbox Settings and
Customization:
2 16 • Change 3your27PIN: 0
Return to9Main
8 8 • 9
09 Menu: 4 38 1
1
8 1 • Backup /9Cancel: 2
9
• R
ecord /
Manage2Greetings: 1
9
• C
hange Message
Notifications:
2 2
3 3
• M
anage Business
Days/Hours: 2 4
3 5
7
8
• M
essage Deletion
2 7 7 Confirmation:
3 8 8
3
Automatic Callback:
After listening to a message in your
mailbox, you can elect to call back the
5 49 2
6 5 3
7 6 4
number of the caller who left the message.
To 2do so, press 2-1. 3
4
4
5
6
3
Note: For long-distance calls, standard
Cox long-distance pricing may apply and
4appear on your Cox
5 billing statement.6
4 4
5 5
6 6
7 7
4 6
9
5 7
6 8
7 9
4 99
5
6
7
Call back does not work on international or
900/976 calls.