Strategic Direction V
Achieving organizational excellence
VISION
(goal level)
STRATEGIC
DIRECTION V
(purpose level)
Healthy People in Healthy
Communities
PERFORMANCE MEASURES
1. Increase years of healthy life among Pierce
County adults by 20% by 2020.
2. Reduce disparities among Pierce County
residents with low incomes and among
minority races/ethnicities in key health
indicators by 20% by 2020.
1. Achieve full accreditation by the Public
Health Accreditation Board by 2014.
2. Achieve "above average" rating on all types
The Department achieves
of risk audits each year.
organizational excellence by means of
3. Achieve the Comprehensive Annual
highly skilled people, improved
Financial Report award each year.
processes and effective systems.
4. Increase the percent of employees who
meet or exceed all of their job competencies by
5% each year.
January 11, 2012
VERIFICATION
1. BRFSS/death cert data
2. BRFSS/death cert
data/HYS
V.B. Customer Service - TPCHD staff
deliver excellent customer service
(through positive and effective
working relationships with internal
and external stakeholders)
B.1 Increase the percent of internal and
external customers reporting excellent or very
good customer service from a variety of
Department programs by 2015.
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The BOH will continue supporting the
Department's strategic plan.
1. PHAB accreditation
results/WA State PH
Standards results
2.
TPCHD leadership continue to support
Financial/security/ building
a "balanced scorecard" approach to
audit results.
achieving our mission/vision.
3. CAFR report
4.
Employee performance
evaluation data
V.A. Workforce Management - TPCHD A.1 Increase the percent of employees
A.1 Employee Satisfaction
will recruit, train and retain a highly reporting high job satisfaction to 85% by 2015. Survey
competent, diverse, engaged,
satisfied and resilient workforce
O
U
T
C
O
M
E
S
ASSUMPTIONS
1. There will not be any adverse
workforce legislation (state or
federal).
2. We'll continue to have a pool of
skilled labor force for public health.
3. Public perception of the
Department is positive.
4. Diversity will be defined by the
Department's cultural competency
committee.
B.1 customer satisfaction 1. Our external partners value
surveys from multiple
partnerships.
programs
2. Most staff and customers will
complete satisfaction surveys.
Strategic Direction V
Achieving organizational excellence
PERFORMANCE MEASURES
V.C. Quality Improvement - TPCHD
C.1 Increase the Department's average quality
employees embrace and use
culture score by 10% each year through 2015.
continuous quality improvement
methods and tools in their daily work
January 11, 2012
VERIFICATION
C.1 U of MN Quality
Culture Components
scoring tool/RWJF Survey
Monkey
ASSUMPTIONS
1. TPCHD leadership continue to
support and advocate for a learning/QI
culture.
2. Staff will value/embrace a
learning/QI culture (e.g., after
receiving training)
1. Meaningful annual employee
evaluations are conducted.
2. The Dept's customer service
policy/plan includes communications
expectations/ components.
3. Staff use designated
communication channels for the
Department.
E.1 Business Support
Services budget data
1. State and Federal financial
situation does not worsen after 2012.
2. Supervisors are trained and work
with Management Analysts to ensure
compliance with terms of grants
V.D. Effective & Timely
See Communications logframe for Division level
Communication - TPCHD staff deliver performance measures
respectful, professional, open and
effective communication
O
U
T
C
O
M
E
S
V.E. Financial Security - TPCHD
sustains and builds its financial
resources while exercising financial
accountability
E.1 19. Maintain or increase funding at 2011
levels to ensure funding for 5 year strategic
plan
V.F. Facilities & Systems
Infrastructure - Employees have the
appropriate physical and
technological resources necessary to
perform their jobs well.
See Facilities & Systems Infrastructure logframe
for Division level performance measures
V. G. Community Health Improvement See CHIP logframe for Division level
Planning - Community partners work performance measures
with TPCHD staff to inform and
transform public health in Pierce
County.
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1. The building's HVAC system
remains functional
2. There is no major catastrophe to
the building
1. Our community partners are ready
to participate with us in this planning
effort.