Workforce Engagement
Linda Bounds
V.P. Financial Services
MidwayUSA
What is Workforce Engagement?
“The extent to which your
workforce is emotionally
and intellectually
committed to accomplish
your organization’s work,
mission and vision.”
Why is it Important?
Engagement characterized by:
1. Meaningful work
2. Clear organizational direction
3. Performance accountability
4. Safe, trusting, effective and
cooperative work environment
5. Work is aligned with the
employee’s personal values
How do you achieve high levels of
Workforce Engagement?
Five Key Steps
1. Establish Framework
2. Hire for Values and Culture
3. Design Processes to meet
Employee Key Requirements
4. Measure Results
5. Listen, Learn, Improve
Step 1: Establish Framework
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•
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Mission Statement
Culture Statement
Operational Goals
Strategies
Governance
Step 2: Hire for Values and
Culture
• Strategy
• Alignment with Values
• Alignment with
Culture
• High Performance
Step 3: Design Processes to Meet
Employee Key Requirements
Step 3: Employee Key Requirements
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•
•
•
•
•
Benefits
Work place environment
Accountability
Training and Development
Rewards and Recognition
Communication
Results
Step 4: Measure Results

Measure Employee Satisfaction with E-Sat Survey
Employee Satisfaction Overall
Measure
Actual
Goal
Actual
82%
Goal
87%
E-SAT Rollup (overall score)
86%
85%
86%
92%
Employee engagement
90%
90%
Measure the Processes affecting Employee Satisfaction
7.2 Employee Satisfaction
7.2.1.1
% of Employees in Position at or above 75th Percentile
7.2.3.1
Promotions from Within
2013 Q1
2013 Q3
Actual
69%
Goal
100%
Actual
69%
Goal
100%
87%
75%
80%
75%
Step 5: Listen, Learn, Improve
The Process
Take-Aways
1.
2.
3.
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5.
6.
7.
It’s Extremely Important – No. 2 Goal
Remember Five Key Steps
Must have Top-Level Involvement
Our Approach (the Process)
It’s a Journey, not a Destination
Listen, Learn, Improve
Steal Shamelessly and begin today!
Thank you for your time today
Questions?