Model Nestlé bukan sahaja mengenai pertumbuhan semata-mata; tetapi ia adalah mengenai pertumbuhan yang menjana keuntungan secara mampan. Nestlé berjaya mempertingkatkan keuntungannya tahun kebelakangan ini, namun ia masih mempunyai potensi yang besar. Kami masih mempercayai bahawa peluang terbaik untuk mewujudkan nilai bagi para pemegang saham kami ialah menerusi transformasi perniagaan Makanan dan Minuman kami www.nestle.com.my kepada penawaran Pemakanan, Kesihatan dan Kesejahteraan, di samping terus memperbaiki Growing Together with Malaysia M a j u B e r s a m a M a l ay s i a prestasi kami. Kami mempercayai bahawa kami mempunyai strategi dan inisiatif-inisiatif yang sesuai untuk mencapai matlamat ini. Peter Brabeck-Letmathe Pengerusi & Ketua Pegawai Eksekutif, Nestlé S.A. Nestlé (Malaysia) Berhad 110925-W Nestlé House, No. 4, Lorong Persiaran Barat 46200 Petaling Jaya, Selangor, Malaysia Tel: +603 7965 6000 Fax: +603 7965 6767 Nestlé Consumer Services Free Phone: 1-800-88-3433 07 Annual Report L aporan Tahunan The Nestlé Model is not just about growth; it is about sustainable profitable growth. Nestlé has made strides in improving its profitability over recent years, but remains rich with potential. We continue to believe that our greatest opportunity to create value for our shareholders is through further transforming our Food and Beverages business into a Nutrition, Health and Wellness offering Dear Shareholder, Nestlé (Malaysia) Berhad’s 2007 Annual Report comprises the following: • Corporate Report • Financial Report • Creating Shared Value Report Both the English and Bahasa Malaysia versions of the Financial Report are presented in print format. For the Bahasa Malaysia version of the Corporate Report and Creating Shared Value Report, kindly refer to the CD-ROM provided. For further information, please contact Group Corporate Affairs (+603 7965 6000) or visit our website at www.nestle.com.my. and by improving its performance further. We believe we have the right strategy and initiatives in place to achieve this. Para Pemegang Saham, Laporan Tahunan 2007 Nestlé (Malaysia) Berhad mengandungi: Peter Brabeck-Letmathe • Laporan Korporat • Laporan Kewangan • Laporan Ciptaan Nilai Berkongsi Chairman & Chief Executive Officer, Nestlé S.A. Laporan Kewangan versi Bahasa Inggeris dan Bahasa Malaysia disampaikan dalam format bercetak. Bagi Laporan Korporat dan Laporan Ciptaan Nilai Berkongsi dalam versi Bahasa Malaysia pula, sila rujuk kepada CD-ROM yang disediakan. Untuk maklumat lanjut, sila hubungi Kumpulan Hal Ehwal Korporat (+603 7965 6000) atau layari laman web kami di www.nestle.com.my. Growing Together with Malaysia 07 Corporate Report Generations of Goodness Our focus on Nutrition, Health and Wellness is not only a response to market and consumer needs but also to meet our corporate responsibility obligations as a trusted food company. Since its inception more than 140 years ago, the Nestlé Group has demonstrated its ability to adapt to changing political, economic and social environments to maintain its position as the world’s leading food and beverage company. At the beginning of this century, Nestlé made the strategic decision to transform the Company from a successful food and beverage company into a respected and trusted Food, Nutrition, Health and Wellness company. The focus on Nutrition, Health and Wellness is not only a response to market and consumer needs but also to meet our corporate responsibility obligations as a trusted food company. With this strategic transformation, Nestlé has realigned its business operations, strengthened its R&D and developed better excellence in consumer insights to provide more nutritious and value-added products to consumers without compromising taste and quality. In Malaysia, generations of consumers have enjoyed the range of Nestlé’s products on offer, making household brand names of MILO, NESCAFÉ, MAGGI, NESPRAY, KIT KAT and many more. These branded products are also undergoing constant transformation through innovation and renovation to bring better value and nutritional benefits to consumers. “Goodness” does not only feature in our brands and products but also through Nestlé services and activities to consumers and the community. Keeping our focus on nutrition, health, education and sports, Nestlé continues to fulfill its corporate responsibility to the community. This year marks Nestlé Malaysia’s 95th anniversary. We remain committed to Nourish Malaysia and will continue to progress with the nation. Contents Chairman’s Statement 12 Business Review 16 New Products Highlights 2007 28 Corporate Responsibility at Nestlé Malaysia Corporate Data 40 Profile of Board of Directors Corporate Governance Statement Audit Committee Report 56 48 41 24 32 Management Team Statement on Internal Control 54 Terms of Reference of the Audit Committee Notice of Annual General Meeting 59 Proxy Form 45 58 As Malaysia celebrates 50 years of nationhood in “One Golden Celebration”, Nestlé is proud to be a part of this historic occasion. Growing together with Malaysia since 1912 has been a privilege for Nestlé as we have prospered and developed over the years while nourishing generations of Malaysians. Nestlé will continue to strengthen the bond with our consumers and fulfill our corporate responsibility obligations in years to come. As classmates more than 40 years ago, Ahmad, Madi and Chan reminisce about the good old days when they eagerly queued up for a cold cup of MILO during their school sports day. Today, they share the same MILO goodness with their grandchildren Annaz, Arveen and Ashley. The “kopitiam” (local café) of yesteryears was a favourite “hang out” place to catch up and enjoy a specially prepared cup of coffee with some hot “kaya” toast. Young adults today enjoy more independence than their forefathers. There is more social interaction and networking with friends at cafés and food stalls, or more often than not, they have a laptop for company. On campus, they have little time to fuss about food preparation and prefer to opt for anything that is fast or instant. College mates, Hani, Faridz, Fairuza and Vinoraj at a group study session, enjoying some NESTLÉ BLISS yogurt drink, NESCAFÉ and KIT KAT to sustain them till meal time. Good to know: The NESCAFÉ 3in1 BODY PARTNER Breakfast is added with calcium and vitamins to help kickstart the day. Breakfast is the most important meal of the day. Little Keira and Irfan are developing good habits at an early age, thanks to Mum’s good example of having a nourishing breakfast at the start of the day. Good to know: The new NESTUM Sarapan Berkhasiat is high in protein, calcium, iron as well as vitamins A & C. It is a great source of fibre, folic acids, iodine and zinc. Remember the old Indian bread man who came door-to-door to deliver our daily bread? He brought service and convenience to households and not only sold bread but a host of other snacks too. A UKM study on the eating habits and nutritional knowledge of primary schoolchildren commissioned by Nestlé has shown that more than 30% of our schoolchildren skip breakfast regularly. This is a dilemma that busy mothers face as they try to juggle family and career, while ensuring that they provide nourishing meals for their children. Nestlé offers healthy solutions for a quick and nourishing breakfast with our range of cereals and beverages. Travelling used to be an arduous task, particularly by rail. During the good old days, travelling a few hundred kilometres could take up more than a day, but now it takes only several hours. Enjoying food at a leisurely pace has now become a luxury, particularly in urban areas. The fast-paced lifestyle today has placed great demands for convenient and “on-the-go” foods to be more nutritious. Busy executives must ensure that they get a balanced diet to meet the needs of their hectic lifestyles. Satpal’s “on-the-go” lifestyle as a busy executive means irregular meal times especially when travelling. For a quick “pick-me-up”, he takes along a handy bar of KIT KAT to enjoy a break and to keep hunger pangs at bay. Good to know: A 17g bar of KIT KAT provides 4% of the recommended calorie intake per day. (Based on the average 2000 kcal a day intake for adults). Sharing a passion for cooking, Jaya and Praveen often entertain family and friends at home. With our range of easy-to-prepare MAGGI products available in supermarkets, they can whip up a nutritious meal without any fuss. Good to know: The MAGGI TASTYLITE range of instant noodles is manufactured using breakthrough technology that reduces 60%-80% of its total fat content as compared to fried noodle cake. Gone are the days when our grandmothers used “batu giling” or “lesung” to grind spices. Cooking a “rendang” dish may require hours of toiling over the open fire, stirring the mixture of spices arduously in a pot. The modern kitchen of today is well-equipped with high technology appliances to bring more pleasure and convenience to cooking. For those finding an alternative to dining out, home cooking can prove to be a pleasurable experience and can encourage healthy eating and bonding among family and friends. 12 Nestlé (Malaysia) Berhad 110925-W Chairman’s The profit margin before tax increased to 11.6%, improving by 50bps over 2006, thanks to the Group’s continuous drive for Operational Excellence coupled with a vast programme of internal savings across the entire value chain. R E S U LTS / P E R FO R M A N C E On behalf of the Board of Directors, I am pleased to present the Annual Report of Nestlé (Malaysia) Berhad for the financial year ended 31 December 2007. While the year under review was peppered with uncertainty and change, it is comforting to see that the strategic direction of the Group was able to deliver on its objectives. I am pleased to say that for the 2007 financial year, we achieved a turnover of RM3.4 billion; representing a 4.3% increase from the previous financial period. The year under review has clearly been one of renewal and innovation. We implemented the divestiture of the canned liquid milks, launched several new and appealing products based on our strong R&D network, optimised our working capital and cash flow management, invested in more capacity in our factories and leveraged further on our Halal expertise in both Malaysia and many of our export markets. I am pleased to report that our exports have grown more than 40% over the previous year. This is underpinned by our commitment to responsible growth, based on our Halal, convenient, innovative and high quality products; while meeting the expectations of our shareholders. The results are impressive seeing that the business climate in which they were delivered has become increasingly complex and more testing. High prices across a range of commodities, penalising the whole food and beverage industry, have affected us in a manner not seen in the past two or three decades. What we have done, to a large extent, is control internally how we respond to this sharp and simultaneous price increases to further enhance our value. The unprecedented upsurge in the prices of major raw materials (mainly milk solids, palm oil, coffee beans and wheat flour) has affected the Group’s ability to maintain the gross profit margin. The price of milk solids has more than doubled from the 2006 average, while prices for palm oil were about 50% higher and about 20% higher for coffee beans. Compared with last year, however, the gross profit margin dropped by 80bps, partly offset by the right timing of the divestiture of the Canned Liquid Milk business in the early part of the year. The profit margin before tax increased to 11.6%, improving by 50bps over 2006, thanks to the Group’s continuous drive for Operational Excellence coupled with a vast programme of internal savings across the entire value chain. Initiatives included optimising promotional expenses, marketing and other general expenses in order to mitigate the gross profit margin erosion due to higher input costs. Statement General (Rtd) Tan Sri Dato’ Mohd Ghazali Seth Chairman 14 Nestlé (Malaysia) Berhad 110925-W Chairman’s Statement We will continue on our path to grow profitably, through innovation and renovation, brand building, consumer communication, efficient operations and distribution penetration. Many innovative, convenient, affordable and nutritious new products were introduced during the period under review, such as our NESCAFÉ BODY PARTNER range of coffee mixes which offers great taste and quality to consumers. Another recent innovation was the MAGGI TASTYLITE “air dried” instant noodles, offering a reduction of 60% to 80% of the fat content when compared to the “fried” instant noodle. Substantial investments were made in capital and human resources at the Batu Tiga factory to bring this nutritious innovation to the local as well as Australian and New Zealand markets. In the Growing Up Milks category, meanwhile, we were the first company to launch - under the NESPRAY brand - a product that provides greater immunity through a new and Halal formula containing DHA, SA, ARA fortified with our proprietary Lactobacillus PROTECTUS “ACTIVEPROTECTION” PREBIO3. While our brands have performed well, we are also conscious that we cannot afford to have a myopic concentration on the short term. Our strength lies in the way we have balanced optimising current market conditions with delivering new products that meet or exceed the demands of consumers who are increasingly looking for products which are nutritious, healthy and convenient. This bodes well for the Group as we continue on our wellness journey. We will continue on our path to grow profitably, through innovation and renovation, brand building, consumer communication, efficient operations and distribution penetration. The Nestlé brands have, over the decades, become an essential part of Malaysian households and we have achieved this by building trust and offering Halal products of quality, nutritional value with great taste; which comes from understanding and responding to our consumers. This has been, and will continue to be, our competitive advantage and we will continue to fortify our core base. We will also continue to grow through new business opportunities, while focusing on protecting and gaining market shares of key brands such as MILO, NESCAFÉ, MAGGI, NESPRAY, NESVITA and BLISS through more convenient offerings, better consumer understanding and communication as well as improved distribution and promotional activities. We will strive to keep our product messages clear, our packaging more nutritionally informative and simple to read and keep our brands at the top of consumers’ minds. As part of the world’s leading food company, Nestlé S.A., with the largest private nutrition research facility based in Switzerland, and a RM6 billion investment annually on R&D, we have an advantage over the competition in providing superior products which offer consumers great taste with nutritional and health benefits at an affordable price. The exports sector will also continue to be one of the drivers of growth as it contributes toward boosting volume and economies of scale, and Nestlé Malaysia is currently the highest exporter among other Nestlé markets in the region. In 2006, 16% of the turnover was derived from exports and in 2007 this stood at 22%. We will step up efforts to drive exports of our Halal products to new markets such as Western Europe and will contribute further to the development of the local Halal food industry visà-vis the Government’s vision of turning Malaysia into a Halal hub. Nestlé (Malaysia) Berhad 110925-W 15 Chairman’s Statement As a leading food manufacturer in Malaysia, Nestlé shares its knowledge and experience through the Nestlé “SME Food Industry Mentoring Programme” with local small and medium enterprises to help them tap the global Halal market, while working closely with the Halal Industry Development Corporation (HDC) and the newly-established International Halal Integrity Alliance. In recognition of its contribution, Nestlé Malaysia was awarded at the inaugural Halal Journal Award for “Best Corporate Social Responsibility Project” in 2007 at the World Halal Forum. Nestlé Malaysia is also among the 32 Malaysian public-listed companies as part of the internationally recognised Dow Jones-RHB Islamic Malaysia Index; testament to the compliance of our business practices with Islamic investment guidelines. Nestlé Malaysia, led by its Finance division, recently partnered with American Express and Maybank for a newly-created ‘Distribution Card Programme’ to outsource collection and payment processes to the experts, enabling us to focus on our core strengths in sales and distribution while reducing our receivables level. To further leverage on the GLOBE platform through shared services for transactions, the Group also began its preparation for a transfer of Financial and Employee services to the newly-created “Nestlé Business Services-AOA”, based in the Philippines, which will be fully implemented by mid-2008. Equally important is the work we do for society. I am pleased to report that our first stand-alone report on our Corporate Responsibility commitment last year received good response and we have already published a second report which outlines our work in education, community development, the environment, global partnerships as well as employee engagement. Our efforts to engage our stakeholders more effectively and gather their understanding and expectations of our long term Corporate Responsibility concept of “Shared Value Creation” culminated in a one-day dialogue session by senior representatives from local and international NGOs - one of three similar dialogues commissioned by Nestlé S.A. and conducted by a UK-based independent third party consultancy, AccountAbility, which also took place in Washington (USA) and Geneva (Switzerland). DIVIDENDS In view of our sustained strong performance in 2007, the Board of Directors has recommended a final net dividend of 78.81 sen per share, giving a total net dividend proposed and declared for the financial year of 113.81 sen per share; a 13.8% increase from 2006 and the highest ever in the Group’s history. P R O S P EC TS 2008 will continue to be a very challenging year as the high prices of commodities remain a concern. Palm oil and wheat flour have now more than doubled from early 2007, whilst coffee beans and cocoa are anticipated to remain at high and unprecedented levels for quite a while; although milk prices are only expected to soften slightly in the second half of the year. The Group will keep pursuing its initiatives to further optimise its operations and mitigate as much as possible the impact of higher input costs. The Group will also constantly strive for higher sales and continue to protect and grow market share from its competitors. Major investments based upon our strong Halal R&D capabilities have been planned in 2008 to introduce new products as well as to increase the capacity to meet the rising demand in the country as well as for the export markets. Innovation and Renovation will remain key to offering consumers new, exciting, convenient, affordable and nutritious products. The Group will strive to ensure that its on-going yearly profitability level will be protected moving forward. As already highlighted, 2008 will be marked by more volatile quarterly readings than in previous years. On behalf of the Board, I would also like to express my deepest appreciation to the management and staff for their dedication, commitment and untiring contributions and to our distributors and customers for their continued support and loyalty to the brands and to the Company. I also wish to put on record my sincere gratitude to my fellow Directors for their counsel and support. 16 Nestlé (Malaysia) Berhad 110925-W Business Review Backed by strong fundamentals and established brands, Nestlé Malaysia faced all the challenges posed during the year under review to deliver a commendable performance. OVERVIEW The Group stood up to the test of a very challenging 2007. Backed by strong fundamentals and established brands, Nestlé Malaysia faced all the challenges posed during the year under review to deliver a commendable performance. The Group’s turnover increased by 4.3% to RM3.4 billion, up from the RM3.3 billion recorded previously. On comparable basis, taking into consideration the divestiture of the Canned Liquid Milks business, the Group recorded a double digit growth of 14.9%. Equally important have been the sound and strategic business decisions which were executed flawlessly throughout the entire value chain. The key pillars of the Group’s strategy - Operational Efficiency, Innovation and Renovation, Consumer Communication and Product Availability – have been continuously acted upon, which helped contribute towards the year’s performance. As part of its portfolio optimisation strategy, effective from 1 February 2007, the Group ceased to sell and market Canned Liquid Milk products. The Group, however, has been appointed as a distribution agent by the buyer to provide “Route-to-Market” agency services for a minimum transitional period of two years. The restructuring has allowed the Group to focus and grow the key strategic categories to strengthen Nestlé’s position of being the leading Nutrition, Health and Wellness Company in Malaysia. The unprecedented upsurge in the prices of major raw materials (i.e. milk solids, palm oil, coffee beans and wheat flour) since the beginning of the year has nudged the Group into managing its business even more efficiently at every point of the value chain. This has affected the Group’s ability to maintain the gross profit margin, which dropped by 80bps against 2006. The Group’s continuous drive for Operational Excellence coupled with a vast programme of internal savings across the value chain helped ease some of the input cost pressures, and resulted in the Group’s profit margin before tax improving by 50bps to 11.6% of the turnover. Two major investments relating to Innovation and Renovation were made by the Group to produce low fat noodles under the brand MAGGI TASTYLITE and a chocolate-malt drink in the “growing up milk” category under the MILO JUNIOR brand. Several other products were launched during the year which took into account consumers’ changing lifestyles and preferences such as NESCAFÉ BODY PARTNER Tongkat Ali & Ginseng, YOCO cultured milk drink and NESPRAY ACTIVEPROTECTION to name a few. Offering better value, nutritional benefits and high quality, the new products launches have been very well received by the consumers. Nestlé (Malaysia) Berhad 110925-W 17 Business Review FINANCE AND CONTROL COFFEE & BEVERAGES Finance and Control continued to drive discipline, performance and transparency via an efficient and dynamic planning system, enabling the various businesses to anticipate and take proactive management decisions to achieve the Group’s objectives and targets. The strong performance of MILO and NESCAFÉ beverages continued in 2007 with both brands growing well in terms of sales, despite strong costprice pressures. In order to further leverage on the GLOBE platform through shared services for transactions, the Group has started its preparation for a transfer of Financial and Employee services to a newly-created “Nestlé Business Services-AOA”, based in Manila, Philippines. The expected full implementation is planned for the middle of 2008. To improve the management of working capital, the Group has signed a Memorandum of Understanding with Malayan Banking Berhad and American Express to implement the AMEX Distributor Card Programme. This cashless transaction system will progressively replace manual collections as well as manual updates of payments received from customers. Sales transacted under this programme will be collected by the next day, thus significantly reducing the outstanding receivables days. SALES Distribution and ensuring availability of our range of products at all the distribution channels remained the key focus for the sales operations team. At the front-end of the sales operation, continuous use of Hand-held Terminals by the sales force has transformed Sales IT initiative into a way of life. This has improved the field sales execution especially with regards to sales coverage and customer service. Complementing this, continuous improvements in the Distributor Management Best Practices provided optimal support and service to the front-end to meet the expectations of the trade. The year under review was especially significant for MILO as the brand celebrated the nation’s 50th Merdeka with Malaysians of all ages and walks of life, from all corners of the country. The MILO brand was present in a big way at the major 50th Merdeka parades, sharing cups of the hugely popular beverage with participants as well as the crowds. A large number of Nestlé staff volunteered to be personally involved for this service during the parades. The MILO brand also continued to play a strong role in the daily life of Malaysians throughout the year by providing nutrition, energy and great taste to children by supporting junior sports as well as Malaysian teams in international events such as the SEA Games. The remarkable performance of the Malaysian contingent during the SEA Games in Thailand was the perfect tribute to end a memorable year by the nation’s athletes. The MILO brand was proud to play its part by being the Official Nutritious Chocolate Malt Drink of the Malaysian SEA Games contingent, leading a campaign that resulted in 2.3 million signatures in support of the contingent before their departure. Several of these athletes have spent their foundation years at various MILO events and in 2007 the brand was once again involved in more than 200 sporting events ranging from grassroot activities all the way to international competitions. Several exciting new products were offered under the MILO umbrella with the most significant being: • MILO JUNIOR 3-4-5, a growing up milk which is tailor-made for the nutritional requirements of children between 3-5 years. 18 Nestlé (Malaysia) Berhad 110925-W Business Review During the year, the presence of NESCAFÉ in the community was further strengthened by developing additional KICK-START events which are aimed at inspiring young Malaysians to achieve their career goals and fulfill their dreams. • MILO FUZE AIS KOOL, a cold soluble drink aimed for those who want the nutrition of MILO drink but prefer to drink it cold. • MILO FUZE 3in1 with Oats, which offers the great taste of MILO combined with the goodness of oats. • An improved MILO UHT featuring great taste and strong nutritional values with lower sugar content. All these initiatives have started well and will continue contributing to the dynamic growth and future performance of MILO. NESCAFÉ started 2007 with the relaunch of the NESCAFÉ 3in1 with an improved recipe and the introduction of NESCAFÉ BODY PARTNER Tongkat Ali & Ginseng. With these initiatives, the coffee mixes business continued to deliver strong growth and gained significant market share. The BODY PARTNER range continues to develop well through its promise of great-tasting coffee products with extra goodness. At the same time NESCAFÉ CLASSIC continued to be the strongest player in the pure soluble segment in terms of market share. During the year, the presence of NESCAFÉ in the community was further strengthened by developing additional KICK-START events which are aimed at inspiring young Malaysians to achieve their career goals and fulfill their dreams. The brand was also involved in a safety driving campaign and reached out to rural Malays through “Pujaan Muzik” entertainment activities. In East Malaysia, the brand was proud to be a part of Gawai and Kaamatan celebrations. FO O D S The beginning of the year under review saw the unveiling of the MAGGI Masak-masak Studio and the launch of many new and renovated products that offer a balance of taste and nutrition; providing even more options for Malaysian consumers who have made MAGGI part of their daily lives. The year was very challenging for the instant noodle business with the simultaneous and sharp increase in the price of wheat flour and palm oil, coupled with heightened competition. The challenges notwithstanding, the brand persevered; with the newly-launched extra hot MAGGI Kari LETUP being very well received and the popularity of the MAGGI Mi Goreng Pluz helping the brand gain additional market share. Nestlé (Malaysia) Berhad 110925-W 19 Business Review In line with Nestlé’s Nutrition, Health, and Wellness direction, the new MAGGI TASTYLITE noodles were launched. The breakthrough technology, which air dries the noodles instead of frying them, can reduce fat content by more than 60% to 80%, depending on the recipe. Sodium content is also significantly reduced by approximately 25%. This innovation in noodlemaking will provide consumers with healthier instant noodle options which are in line with Nestlé’s Nutrition, Health and Wellness direction as well as complement the Government’s efforts to encourage a healthier lifestyle for all Malaysians. A very significant investment was made for this air-dried noodle technology, and similar products will be exported to Singapore, Australia and New Zealand. There were also significant strides made on the Cooking Aids front, with the new all-in-one MAGGI CUKUPRASA Seasoning and Nasi Goreng range launched. To introduce these new offerings, cooking demonstrations were held for homemakers and food operators at the state-of-the art MAGGI Masak-masak Studio – which were very well received. To further entrench the MAGGI brand in the hearts and minds of consumers, MAGGI was actively involved in grassroot activities during the Chinese New Year, Pesta Gawai, Tadau Kaamatan and Ramadan as well as events like the Merdeka celebrations, Visit Malaysia Year events and TV3’s popular Jom Heboh carnivals. The popular brand was present at all major celebrations and events throughout the year; further strengthening its presence in the market. MILKS In line with the Group’s strategy to focus on fewer, bigger brands in valueadded segments, as well as Nestlé’s evolution into a Nutrition, Health and Wellness company, 2007 saw the successful divestment of the Canned Liquid Milks business. The exercise further helped the Group to channel its focus and resources on strategic segments where Nestlé can add value for long term, sustainable and profitable growth. The unprecedented increase in the price of milk solids due to a variety of factors compounded by surging demand from China and adverse weather conditions in Australia had a big impact on the Milks business. Despite best efforts to improve operational efficiencies, the Group was forced to pass on some of this cost increase to the consumer in the form of higher prices. However, the Group continued to invest in key brands including NESTLÉ OMEGA PLUS with ACTICOL (helps lower cholesterol) and NESVITA 3in1 (START RIGHT. DO MORE). The Innovation and Renovation was spearheaded by the successful re-launch of NESPRAY ACTIVEPROTECTION, NESVITA 3in1 Chocolate and NESTUM Sarapan Berkhasiat all-family cereal. C H O C O L AT E & C O N F EC T I O N E R Y Significant growth was recorded for key brands such as KIT KAT and MILO. The performance of KIT KAT is attributed to continued investment in communication which builds on the relevance of the product and the light eating format to today’s young adults who are very conscious of their dietary intake. The growth for MILO was based around the new smaller packs, which makes the product more accessible and affordable for consumers. 20 Nestlé (Malaysia) Berhad 110925-W Business Review The exports sector grew substantially during the period under review; recording more than 40% growth over the previous corresponding period. The business represents 22% of Nestlé Malaysia’s total turnover. NUTRITION Innovation and Renovation drove Infant Nutrition, in line with the commitment to provide science-based and nutritionally superior benefits though products that offer specific nutritional needs to consumers. The launch of NESTLÉ GOLD Infant Cereals is the first in Malaysia, which has been enhanced with Nestlé’s proprietary BL BIFIDUS probiotic culture; a beneficial bacterium that can help to enhance the immune status and reduce the incidence of diarrhoea in babies. In addition, NAN 3 was launched specifically for children above 1 year old. These have helped to further strengthen the Group’s position as the market leader in Infant Nutrition. HealthCare Nutrition was driven by Diabetes Nutrition and Critical Care platforms in both the retail and medical channels. This was achieved by focusing on continuous education to the consumer and medical professionals, sampling activities, consumer promotions and recruitment campaigns. With more Malaysians maintaining a healthier and active lifestyle through regular exercise and sports activities, POWERBAR (for Performance Nutrition) is the trusted and preferred brand in helping to enhance the health and wellness of active individuals by providing convenient nutritional products. Three new variants (POWERBAR Gel Green Apple, POWERBAR Gel Double Latte and POWERBAR Endurance Beverage System Fruit Punch) were introduced to meet the nutrition and energy needs of elite athletes and individuals seeking to optimise their sports performance. CHILLED DAIRY Chilled Dairy achieved a strong growth both in the Yogurt and Yogurt Drink categories. The marketing campaign done for the BLISS Yogurt Drink has helped to nurture stronger consumer awareness. The introduction of the BLISS 0% Fat range has further strengthened the Group’s market leadership in this category. YOCO cultured milk drink is another successful innovation which was launched in 2007. The introduction of the YOCO character and strong proposition of calcium for stronger bones has provided Nestlé a strong entry point into the cultured milk drink market. ICE CREAM During the year under review, Ice Cream has further consolidated its leadership position by recording double digit growth in Modern Trade and out-of-home channels. It has also become a supplier to most major Quick Service Restaurants (QSR) in the country. Strong emphasis in Innovation and Renovation has enabled the business to develop many new and successful products such as DRUMSTICK SPIRO, SPIDERMAN and MAT KOOL WHOOSH. Whilst in the premium tub category, the LA CREMERIA range was the choice of consumers and emerged as the market leader. Nestlé (Malaysia) Berhad 110925-W 21 Business Review N E ST L É P R O F E S S I O N A L C A P I TA L E X P E N D I T U R E Eating out of home is a way of life for Malaysians and this segment represents a very important market for Nestlé Malaysia. The Malaysian foodservice market is multi-faceted and very exciting, and is dominated by three main national food cuisines – Malay, Chinese and Indian. There has also been a strong upsurge in the Western, fast food and the café culture with the hawker business maintaining its place as the mainstay of the market. Total capital expenditure for the period under review was RM103.3 million, up from the RM87.4 million registered in the previous financial year, consisting of Manufacturing as well as Sales and Distribution. The capital investments were in line with the increased market demand and the growing demand for export volumes. Generally Malaysians are becoming more health conscious and at the same time more adventurous in their attitudes towards new food concepts and food products. These two trends are inter-linked and Nestlé Professional is exploring this growing segment further by looking at new trends and building further on its Innovation and Renovation pipelines to help deliver creative solutions to food operators. Among the new product ranges introduced during the period under review include the MAGGI Rendang Paste, MAGGI White Sauce and NESCAFÉ Tongkat Ali & Ginseng. Additionally, most of the investments made during the financial period under review were related to innovation. New processes to produce low fat noodles and a dedicated production line to produce chocolate-malt drink in the “growing up” category were successfully commissioned and fully operational. Investments were also made in areas of quality assurance and cost saving initiatives. HUMAN RESOURCES E X P O R TS The year under review saw the continuation of the Group’s efforts to achieve its vision of being ‘A GREAT Place to Perform – The Best Brand For Your Career’ supported by the 3 Employee Value Propositions - Rewarding Career, Enriching Development and Balanced Quality Work Life. The exports sector grew substantially during the period under review; recording more than 40% growth over the previous corresponding period. The business represents 22% of Nestlé Malaysia’s total turnover and the strong growth was the result of major developments and new launches in various product categories for which the Group has a competitive advantage such as Milk Powders, Culinary (MAGGI), MILO, Infant Cereals, Liquid Beverages and air-dried noodles towards the end of 2007. Using GREAT as enablers (Growing Talent, Resourcing Organisation, Engaging Workforce, Aligning Company’s Objective, Transforming Work Culture), the Group’s initiatives centered around the evolving structure of the Businesses. The highlights during the year to strengthen the capabilities and knowledge of the workforce included more focused training and development plans aimed at continuously upgrading the personnel’s skills and competencies. There was notable volume growth of Milk Powder exports into existing importing markets within the Middle East, aided by the new Milk product range that the region started to source from Malaysia. In addition, new markets in Northern and Central West Africa were also being developed in the later part of 2007, which further added to the growth volume. The Human Resource department continued to seek and acquire the best fit and high calibre talents especially for mid-career hires as well as Management Trainees. Talent Management continues to be the main focus in ensuring continuity in the Group’s business leadership. Various initiatives have been rolled out to reinforce Nestlé’s employer branding. 22 Nestlé (Malaysia) Berhad 110925-W Business Review To transform the work culture, we focus on initiatives that promote and encourage inspiring leadership, which will lead the Group to becoming an even more innovative, dynamic and agile organisation. To ensure that it keeps Engaging the Workforce, Nestlé strives to continue reinforcing the performance culture and unleash the potential of its personnel towards more value-added deliverables in support of the Group’s results. To keep all its strategies and plans aligned with the Group’s objectives, HR continues to work closely with the respective Businesses and functions in ensuring timely recruitment of staff, focused talent management, implement succession and development plans, while a creative retention strategy through performance-based remuneration has been extended to the management and non-management personnel. To transform the Work Culture, HR focuses on initiatives that promote and encourage inspiring leadership, which will lead the Group to becoming an even more innovative, dynamic and agile organisation. P U R C H A S I N G , P R O D U C T I O N A N D S U P P LY C H A I N Moving in tandem with the rapid evolution of the business coupled with heightened competition in the market, greater focus was placed on ensuring the highest level of service to domestic and export customers, and maintaining or increasing the market share lead of key product categories. An important factor in ensuring customer satisfaction is the provision of supply of products at the right quantity, time, quality and taste, freshness, convenience and cost. To ensure these objectives, the Finance & Control, Production and Supply Chain Divisions adopted an integrated approach to teamwork and projects related to customers, ensuring reliable and constant customer service which would exceed the demands of all customers. From the second half of the period under review, an “Operations” concept was implemented to identify common projects which will unlock the maximum benefits of the “value chain”. Meanwhile, in the area of Quality, the Group has covered the entire chain right up to the retailers. All third party warehouses are in compliance with Nestlé’s quality standards. This also applies and extends to the area of Safety, where the Company significantly increased the level of awareness; thus reducing the number of incidents in the Supply Chain area. Nestlé’s “Operational Excellence” programme covering Purchasing, Production and Supply Chain has generated savings beyond the projections, allowing the Company to partly mitigate the tremendous increases it faced in the light of burgeoning raw material prices and has helped the Group contain the quantum of increases for its product pricing. Nestlé (Malaysia) Berhad 110925-W 23 Business Review On the Purchasing side, the Nestlé team has pursued its drive towards sourcing high quality raw and packaging materials, while implementing more efficient sourcing for Services and other Materials. The Team has further enhanced relationships with key suppliers, providing them with means to innovate or renovate their offerings. A lot of attention has been placed on working capital management as well, in the light of the unprecedented high cost environment. These efforts have allowed all Business Units to benefit from additional value to their final products, including the various materials used when selling in the trade. Purchasing will continue its full integration in the “Operations concept”, which is key to further improving efficiencies from an end-to-end perspective. On the Production side, Nestlé has continued its people development initiatives. The graduation of the first “batch” of First Line Managers will be in March 2008, when they will each receive an Executive Diploma in Manufacturing Management. The “Technical Operators” programme was also very successful, leading to nearly 150 operators being promoted to a higher-skill level. Nestlé’s journey towards becoming a “World Class Manufacturer” is well underway and will be further strengthened in the short to medium term. The Supply Chain group focused on customer service levels, ensuring on time supply and operations savings; meeting or exceeding most of their targets. New initiatives launched included a Task Force to reduce market returns and manage factory waste in 2008, Safety, Health and Environment improvements in warehousing and transportation and the integration of planning teams within the Business Units. P R O S P EC TS The new year will be very challenging as we are faced with an operating landscape where the prices of commodities, palm oil and wheat flour have more than doubled from early 2007 while coffee beans and cocoa rose sharply too. These prices are expected to remain at high and unprecedented levels for quite a while, although the price of milk solids is expected to soften slightly in the second half of the year. The Group will keep pursuing its initiatives to further optimise its operations to mitigate as much as possible the impact of higher input costs. The Group will also constantly drive for higher sales and continue to protect and grow its market share. Major investments based upon our strong Halal R&D capabilities have been planned for 2008, to introduce new products as well as to increase the capacity to meet the rising demand in the country as well as for exports. Innovation and Renovation will remain key to offering consumers new, exciting, convenient, affordable and nutritious products. The Group will strive to ensure that its on-going yearly profitability level will be protected moving forward. As already indicated earlier, 2008 will be marked by more volatile quarterly readings than in previous years, but the Group will strive for sustainable, capital efficient and profitable growth and will take all the necessary measures and steps to ensure that the Company’s progress remains on track. New Products 24 1. MAGGI TASTYLITE Introducing MAGGI TASTYLITE Curry and MAGGI TASTYLITE Chicken instant noodles; with lower fat content and no added MSG – a healthy and tasty treat for your family. 3. NESCAFÉ BODY PARTNER Tongkat Ali & Ginseng An aromatic and invigorating cup – added with the traditionally trusted benefits of Tongkat Ali and Ginseng herbs. 2. MILO JUNIOR Growing Up Milk 700g & 1.1kg MILO JUNIOR is a Growing Up Milk with the great MILO taste specially formulated for children aged 3 to 5 years old. Packs in all the goodness of milk nutrition – DHA, SA, vitamins and minerals – plus the energy of MILO and ACTIGEN-E to meet the growing and development needs of children aged 3 to 5. 4. NESTLÉ YOCO NESTLÉ YOCO – the new Cultured Milk Drink with calcium and live culture. It offers the goodness of calcium for children to strengthen their bones and their intake of good bacteria. Comes in 4 scrumptious flavours – Strawberry, Blackcurrant, Mixed Fruits and Orange! Nestlé (Malaysia) Berhad 110925-W 5. DRUMSTICK KIT KAT Café Latte – Limited Edition A whole café latte-flavoured KIT KAT chocolate wafer embedded in smooth creamy vanilla-flavoured ice cream. Combination of two wellknown international brands – NESTLÉ DRUMSTICK and NESTLÉ KIT KAT. 6. NESPRAY ACTIVEPROTECTION 1+, 3+ and 5+ New NESPRAY ACTIVEPROTECTION 1+, 3+ and 5+ now has Lactobacillus PROTECTUS, which is a Nestlé proprietary good bacteria. It also has DHA, ARA and SA, plus 15 essential vitamins and minerals to give your little ones the foundation to help them optimise their learning capabilities. Nestlé (Malaysia) Berhad 110925-W 25 New Products 7. NESTLÉ SMARTIES Ice Cream 1L Tub Every scoop of NESTLÉ SMARTIES Ice Cream comes with lots and lots of crunchy and colourful SMARTIES chocolate, swirled in premium and delicious vanilla and chocolate ice cream. 8. NESTLÉ KOKO KRUNCH DUO Delicious, new white chocolate flakes have been mixed with the yummy original chocolatey flakes of NESTLÉ KOKO KRUNCH, resulting in the Ultimate 2-in-1 Chocolatey Combination that is NESTLÉ KOKO KRUNCH DUO. 9. MAGGI NATURE’S TREAT MAGGI NATURE’S TREAT combines herbal gifts from nature with fine rice porridge recipes. Available in 5 delicious flavours – Ikan Bilis with Pegaga Extract, Chicken and Ginger with Pegaga Extract, Chicken and Red Dates with Kei Chi Extract, Chicken and Mushroom with Kei Chi Extract and Vegetable with Kei Chi Extract. 10. MAGGI Kari LETUP Noodles MAGGI Kari LETUP Noodles is the familiar great tasting 2-minute curry flavour noodles but with a stronger curry and spicier taste. 11. NESTLÉ BLISS 0% Fat & Cholesterol Yogurt Drink 750g Keep your body in shape the delicious way with NESTLÉ BLISS 0% Fat & Cholesterol Yogurt Drink 750g, with three delicious flavours – StrawberryBanana, Orange-Mango and KiwiApple. 12. NESPRAY UHT 125ml The goodness of NESPRAY milk now comes with a tasty, fruity twist of strawberry or orange. The first and only UHT milk with real fruit juice – high in calcium and Vitamin C, plus 6 essential vitamins and minerals. Enjoy the goodness of milk and real fruits! 13. NESTLÉ GOLD Infant Cereals NESTLÉ GOLD Infant Cereals is made with natural ingredients and Nestlé’s proprietary enhanced nutrient formulations such as BL BIFIDUS, a friendly active live culture; and PREBIO, a special blend of plant fibres for healthy digestive system. It is available in three delicious variants – Rice with Apple & Cranberry, Oats with Prune and Brown Rice with Yogurt & Raspberry. 26 Nestlé (Malaysia) Berhad 110925-W New Products 14. New Improved MILO UHT Pack Extra Nutrition with improved MILO UHT. It’s action-packed with Natural Goodness (malt, skimmed milk and cocoa), ACTIGEN-E and PROTOMALT. It now also comes with reduced sugar. 16. MAGGI Mi Goreng Pluz MAGGI Mi Goreng Pluz comes in 2 variants – Asli and Asli Pedas. Each packet comes with 5 sachets of tastemaker – chilli sauce, soy sauce, flavoured oil, seasoning and fried onions. 15. DRUMSTICK SPIRO Combination of two popular flavours – vanilla and mocha-flavoured ice cream twirled together from top to bottom to create a hypnotic feel, topped with generous amount of chocolate chips and peanuts in the chocolate nugget at the tip. 17. NESVITA 3in1 Chocolate Cereal beverage NESVITA 3in1 Chocolate, is wholegrain and fortified with 14 vitamins and minerals which will provide you with fibre, nutrients and the convenience for you to start your day right. 18. NESTLÉ MAT KOOL WHOOSH NESTLÉ MAT KOOL WHOOSH comes in Cola and Grape flavours – refreshing cola or grape ice confection with vanilla frozen confection. They are also high in Vitamin C. 21. POWERBAR C2MAX POWERBAR C2MAX features a 2:1 carbohydrate blend of glucose to fructose which optimises carb blend, taking performance to a whole new level. 19. NESTLÉ Extra Creamy & Fruity Fantasy Paradise Yogurt The new NESTLÉ Extra Creamy & Fruity Fantasy Paradise yogurt – delightful fruits in creamy goodness, yet low in fat and your daily source of calcium. 22. NESCAFÉ ENERGO NESCAFÉ ENERGO 250ml is offered in two variants – Guarana and Tongkat Ali. Guarana, a herb, is blended with Vitamins B1 and B2 to help release energy in your body while Tongkat Ali, the traditional herb trusted for generations, is blended with Vitamins B1 and B2 to give you the extra goodness you need. 20. KIT KAT Café Latte Aromatic café latte-flavoured chocolate wrapped around a crisp wafer finger. Nestlé (Malaysia) Berhad 110925-W 27 New Products 23. MAGGI Nasi Goreng Mixes MAGGI Nasi Goreng Mixes enable you to cook hawker-style favourites at home! The six MAGGI Nasi Goreng Mixes (with No-Added MSG) offerings are MAGGI Nasi Goreng Tom Yam, MAGGI Nasi Goreng Padprik, MAGGI Nasi Goreng Briyani, MAGGI Nasi Goreng Kampung, MAGGI Nasi Goreng Lada Hitam and MAGGI Nasi Goreng Cina. 24. SMARTIES New Recipe SMARTIES chocolate taste better now with a More Chocolatey recipe, which was developed based on Consumer Preference Tests. The chocolate centres are now made with real milk chocolate. 25. NESTLÉ LA CREMERIA LOADED NESTLÉ LA CREMERIA 800ml is now LOADED with whole nuts dipped in chocolate. It is available in 4 delicious flavours – Chocolate Vanilla, Pecan Nut, Cappuccino Chocolate and Peanut Butter Chocolate flavours. 26. MILO FUZE AIS KOOL and MILO FUZE 3in1 with Oats New MILO FUZE AIS KOOL is cold water soluble so you can enjoy your icy-cold cup of MILO within seconds. MILO FUZE 3in1 with Oats combines the nutrition of MILO with the added goodness of oats. 27. MAGGI CUKUPRASA All-in-One Seasoning with the perfect blend of ingredients (salt, flavour enhancer, ‘tumis’ ingredients) to give the right balance of taste to all cooking. 28. NESTUM Sarapan Berkhasiat NESTUM Sarapan Berkhasiat is a new NESTUM variant that has the combination of wheat and skimmed milk powder to give you a complete breakfast. Providing a good source of protein, iron, calcium and Vitamins A, C, D and folic acid, you can now enjoy a healthy breakfast which comes with a great taste. 29. MAGGI Rendang Paste MAGGI Rendang Paste replaces the traditional, labour intensive and time consuming preparation method therefore providing convenience to the food operators. It also addresses consistency, shelf life and food safety concerns. 30. MAGGI White Sauce Mix A versatile product suitable as a base for various sauces in Western cuisines, namely to prepare cream and cheese sauces for pasta and lasagne, and as a starting base for any cream soups. 2007 28 Highlights 1 . L AU N C H O F A I R - D R I E D N O O D L E L I N E AT B AT U T I G A FAC TO R Y The Air-Dried Noodle Line at Nestlé’s production complex at Batu Tiga factory in Shah Alam was launched in July by Deputy Minister of the Ministry of International Trade & Industry Mr Ng Lip Yong and Chairman and Chief Executive Officer Mr Peter Brabeck-Letmathe who was in Malaysia for a visit, together with Executive Vice-President for Zone Asia, Oceania, Africa and Middle East; Dato’ Frits van Dijk. Also present at the event was Datuk Karunakaran, Director General of the Malaysian Industrial Development Authority. The proprietary equipment was the first of its kind ever deployed to enhance the taste and nutrition levels of MAGGI noodles. The technology, which air-dries the noodles instead of frying them, can reduce fat content by 60% to 80% as well as lowering sodium level by 25%. This innovation in noodle-making will provide consumers with healthier instant noodle options which is in line with our Nutrition, Health and Wellness direction as well as complement the Government’s efforts to encourage a healthier lifestyle for all Malaysians. The new line will cater to the domestic and export markets such as Singapore, Thailand, Indonesia and the Philippines as well as Australia and New Zealand. 1 2 . NE STLÉ MAL AYSIA GIVEN RECOGNITION AT WO R L D H A L A L FO R U M The World Halal Forum kicked off in Malaysia in May, as the country moves to become a global leader in production and distribution of the strictly defined certification. At this second annual gathering which attracted delegates from around the world, industry leader Nestlé Malaysia, was once again invited to present at the forum; in recognition of our commitment to Halal. Nestlé Malaysia’s Halal Committee Chairman, Mr Othman Md Yusoff presented a paper on “Developing Halal Protocols for Multinational Corporations”. To strengthen this recognition, the Company was awarded the Halal Journal Award for “Best Corporate Social Responsibility Project” 2007 at the Gala Dinner which was graced by Their Majesties the King and Queen. 2 Nestlé (Malaysia) Berhad 110925-W Nestlé (Malaysia) Berhad 110925-W 29 Highlights 2007 3 . MO V I N G B E YO N D T H E S H O R E S O F M A L AYS I A The Ministry of Domestic Trade and Consumer Affairs organised the Taste of Malaysia and Halal Food Promotions in London and Paris, in collaboration with two hypermarket chains respectively. Both Fairs were launched by the Minister, Datuk Mohd Shafie Hj Apdal. The key aim of the fairs was to promote Halal Malaysian F&B products from Small and Medium Enterprises (SMEs) and Malaysian cuisine to the growing segment of Muslim consumers in the United Kingdom and France. Nestlé Malaysia was invited to participate based on our experience in exports promotion, especially on Halal F&B products worldwide. A range of MAGGI products were selected to be introduced in the Fair and Nestlé’s Chef Muluk was there on both occasions to represent Nestlé Malaysia. He took charge of the cooking demonstrations, sampling and preparation of the VIP luncheons during the launches. 4 . C R E AT I N G O P P O R T U N I T I E S FO R FA R M E R S I N S A R A W A K Local farmers in Sarawak have been given the opportunity to be part of Nestlé’s supply chain via a full contract farming scheme aimed at creating shared value for all parties involved in the project. The project was launched by Deputy Chief Minister Tan Sri Dr. George Chan Hong Nam, also the Minister of Agriculture for Sarawak, at the field-planting site in Serikin in October. Through this scheme, an initial 112 farmers from Serikin and Sekuduk Cupak have been given the task to plant and produce traditional red rice, a key raw material needed for the manufacture of one of Nestlé’s range of infant cereals which is produced for the ASEAN region. The project strives to improve the standard of living and livelihood of the farmers in a sustainable manner, create opportunities and boost income levels. It exposes the farmers to Good Agricultural Practices and helps them be self-reliant. 3 4 30 Highlights 2007 5 . T H E S EC O N D N E ST L É , N O U R I S H I N G M A L AYS I A S H O WC A S E Following the inaugural Nestlé, Nourishing Malaysia Showcase which was held at Carcosa Seri Negara last year, the second Nestlé, Nourishing Malaysia Showcase was held from 6 – 8 July at the MidValley Exhibition Centre. The showcase which exhibited Nestlé Malaysia’s products, services and activities was also open to the public on 7 & 8 July. Apart from inviting representatives and officials from various government agencies, business partners and associates, dealers and distributors, related NGOs, investors, diplomatic corps, nutritionists and the media, this year’s showcase also included exports, supply chain and human resource booths along with research and development, Nestlé Singapore and Nestlé’s associated companies such as Cereal Partners, Nespresso, Alcon and Galderma in an effort to reflect the total Nestlé business. With over 5,500 visitors throughout the 3-day event, we received many positive feedback from employees, key contacts, Dear Nestlé members, consumers and our family members. They were delighted to sample many new products which have been nutritionally-enhanced in line with our journey towards Nutrition, Health and Wellness. 5 6 . C A S H L E S S T R A N S AC T I O N FO R D I ST R I B U TO R S Nestlé Malaysia embarked on a unique alliance with American Express and Maybank in December, whereby the ‘Distribution Card Programme’ presents an opportunity for Nestlé Malaysia to synergise and outsource our collection and payment process to the experts, thus enabling us to focus on our core strengths in the selling and distribution area. Besides enhancing our operational efficiency, the implementation of the programme will optimise our collection and credit management process, enabling our distributors to enjoy convenient and easy access in managing their account receivables and payments. 6 Nestlé (Malaysia) Berhad 110925-W Nestlé (Malaysia) Berhad 110925-W 31 Highlights 2007 7 . L AU N C H O F T H E M A L AYS I A N C H A P T E R O F T H E N E ST L É N U T R I T I O N I N ST I T U T E Nestlé Nutrition’s medical and scientific arm, The Nestlé Nutrition Institute officially launched its Malaysian Chapter in April in an effort to create a knowledge platform for the benefit of the Malaysian medical and scientific fraternity. Launched by the Director of the Family Health Development Division, Department of Public Health, Dr. E.G. Palaniyappan, the Institute is aimed at providing scientific and nutrition information and education to healthcare professionals to help them improve the delivery of healthcare to people of all ages in the country. Following the launch, the NNI also held its inaugural scientific lecture entitled “Neonatal Microbial Flora and Disease Outcome” which was presented by Prof Allan Walker who is currently the Conrad Taff Professor of Nutrition and Professor of Pediatrics at the Harvard Medical School. 7 8 . M I L O C E L E B R AT E S 5 0 T H M E R D E K A W I T H T H E N AT I O N In conjunction with our nation’s 50th Merdeka celebration, MILO showed its support during the parade on 31 August at Merdeka Square. From as early as 5.30 a.m., a total of 145 Nestlé Malaysia employees from the Headquarters, KL Branch and the factories served as volunteers. They distributed a total of 35,000 cups of MILO drinks, 5,000 Jalur Gemilang flags, 10,000 balloons, 10,000 paper hand fans and 10,000 giant hands to the participants of the parade as well as the public. Syabas to all volunteers for their great involvement and for making the Company proud. 8 32 Nestlé (Malaysia) Berhad 110925-W Corporate Responsibility at Nestlé Malaysia O U R P R I N C I P L E S A N D VA L U E S The Nestlé Corporate Business Principles provides the framework for Nestlé employees around the world to conduct business in an ethical and professional manner. These principles are based from the origins of our Company and reflect the basic ideas of fairness, honesty and a general concern for people. Our corporate values are derived from the *Nestlé Management and Leadership Principles and Nestlé Corporate Business Principles, and reflect the rationale of “A Heart for Excellence” which refers to having a caring heart in the pursuit of success, and this aptly combines corporate responsibility and business performance together. Trust, Respect, Involvement and Pride are the four key values which all employees of Nestlé Malaysia embrace. These values are a part of everything we do at Nestlé: the way we manufacture and market our products; the way we interact with external parties; the way we treat our employees; and the way we conduct our activities. The ‘A Heart for Excellence’ logo shows a very special bond where talent and skill converge, “arms” outstretched to each other in a picture of unity. * Both these documents are available at www.nestle.com T rust We earn trust from each other, consumers and business partners with our competence, honesty and integrity. R espect We respect and care for our people and their diverse cultures, religions and traditions. I nvolvement We are enthusiastically involved in proactive change to create sustainable and profitable growth. P ride We feel proud in passionately building successful brands through our people and the quality of all our activities and products. Nestlé (Malaysia) Berhad 110925-W 33 Corporate Responsibility at Nestlé Malaysia Through creating shared value, Nestlé links its operations to long-term value both for its business and for society as a whole, and success is defined in terms of internal financial returns and external social and economic results. T H E U N G L O B A L C OM PAC T A N D T H E U N M I L L E N N I U M D E V E L O P M E N T G O A L S C O R P O R AT E R E S P O N S I B I L I T Y I N T H E C O N T E X T The UN Global Compact’s 10 principles are specifically incorporated in the Nestlé Corporate Business Principles and are fundamental in guiding our business actions. The UN Global Compact covers human rights, labour, the environment and corruption. O F S H A R E D VA L U E C R E AT I O N Complementary to the Global Compact principles are the UN Millennium Development Goals which helps us prioritise what is needed to address the most pressing needs of society. They focus on poverty reduction, education, health for women, children and the reduction of pandemics such as HIV/AIDS. They address environmental sustainability and they stress the importance of partnership in order to achieve the desired results. Nestlé fully supports the UN Millennium Development Goals and refer to them as a guide to identify appropriate and sustainable programmes for the community. “ The strength of the Nestlé brand including its performance in fulfilling its corporate social responsibility, is fundamental to the success of our Company. It is a result of taking our relationship with society seriously over many decades, and building a brand based on Creating Shared Value. ” PETER BRABECK-LETMATHE Chairman of the Board and Chief Executive Officer, Nestlé S.A. Through creating shared value, Nestlé links its operations to long-term value both for its business and for society as a whole, and success is defined in terms of internal financial returns and external social and economic results. Our investments must be good, both for our shareholders and the people of the countries where we operate, as well as good for the Company. Ultimately, creating shared value acknowledges both the work that Nestlé needs to do to reduce negative environmental impacts on society and more fundamentally, how we can be part of progress on global challenges. C R E AT I N G S H A R E D VA L U E For our business: For society, the benefits are: • Reliable & high quality sourcing • Improved earnings for suppliers • Improved regulatory environment • Increase in skills & job stability • Skilled & loyal workforce • Higher quality of life • Superior products which are competitive • Greater stability and improved economic & social development 34 Nestlé (Malaysia) Berhad 110925-W Corporate Responsibility at Nestlé Malaysia Here are some examples of Shared Value Creation throughout Nestlé Malaysia’s value chain: “ In the simplest form, sustainability in agriculture is about a win-win-win situation for People-Planet-Profits (3Ps). Through training and field demonstrations as well as sharing of experiences, we have shown our farmers the inter-dependence between the three Ps. This will ensure that the farmers continue to produce profitable, environment-friendly and wholesome agricultural raw materials that can be produced into safe and quality finished food products. ” YONG LEE KENG Manager, Agricultural Services, Nestlé (Malaysia) Berhad Working with Farmers We source our agricultural raw materials, such as coffee, cocoa, vegetables, cereals, herbs and spices either through trade channels or directly from farmers. Although we do not control the farms, our agronomists encourage sustainability in the supply of agricultural raw materials and promote agricultural best practices. Working with the relevant government agencies and the local farmers’ association, Nestlé’s contract farming of chillies in Kelantan has provided the much needed supplementary income for the farmers and helped reduce poverty. The programme which started in 1995 has yielded positive results for Nestlé in terms of a reliable supply of good quality chillies for the manufacture of its MAGGI Chilli Sauce. In recognition of the farmers’ efforts in promoting Good Agricultural Practices, they received the SALAM accreditation for excellence in Malaysian farming practices. The SALAM accreditation for produce in the local community is a significant testament of the quality of the produce as well as a reflection of the agricultural practices in place and embodies the principles of Total Quality Management from farm to fork. The chilli farming project also won the Prime Minister’s Award for Socio-economic Development. Value for Nestlé Value for Society Reliable raw material supply at specified quality and foreseeable price. Supplements incomes of farmers, reduces poverty in rural communities and reduces reliance on imports. Nestlé (Malaysia) Berhad 110925-W 35 Corporate Responsibility at Nestlé Malaysia “ At Nestlé, we assess the nutritional profile of all our products to ensure that they meet the nutritional needs of our consumers. In addition, Nestlé’s commitment to R&D in food and nutrition is focused on developing products with health benefits in the areas of growth and development, protection (against allergies), gut health, weight management and healthy ageing. Developing the SMEs Through a mentoring programme for the small and medium enterprises (SME) in the food industry, Nestlé has been proactive in sharing its technical expertise and global experience to help local SMEs in the food industry to compete in the international market. ” The mentoring programme which was launched in 2000 was in response to the Government’s call for local SMEs to develop their businesses to world class standards to achieve global competitiveness. Over the last 8 years, more than 1,200 SMEs have participated in this programme benefiting nearly 2,500 participants. Value for Nestlé Value for Society Potential collaboration with SMEs for contract manufacturing or sourcing of ingredients. Improved food production standards and consumer confidence in local food manufacturing. “ TRACY LEW, MSc in Community Nutrition Corporate Nutrition Advisor, Nestlé (Malaysia) Berhad Providing Nutrition, Health and Wellness Ever since 1867, when our founder Henri Nestlé invented the first infant food, nutrition has always been our concern. With the largest private R&D facility in the world dedicated to basic research in food and nutrition, Nestlé ensures that its investment of approximately RM6 billion a year on research and development continues to bring benefits to consumers through the innovation and renovation of our products. Nestlé’s commitment to the mentoring programme has brought benefits to the local SMEs in terms of accelerating their understanding of global Halal food quality and safety standards as well as implementing best practices in order to be competitive. This is very much in line with the National Agenda which is to make local SMEs more competitive in the global market. As a leader in Food, Nutrition, Health and Wellness, Nestlé aims to improve consumers’ understanding of nutrition and to become the consumers’ “nutritional partner”. Great efforts have been made over the last few years to improve the nutritional benefits and provide added value to our products. Among the initiatives include reducing sugar, salt and fats as well as enhancing products with branded active benefits such as the NESTLÉ OMEGA PLUS with ACTICOL for control of cholesterol or MILO with ACTIGEN-E for optimal energy release. LAM AH CHYE, Principal Mentor (Nestlé’s retired Group Quality Assurance Manager), Nestlé-NASMEC Food Industry SME Mentoring Programme We believe that through effective communications, we can help our consumers enjoy a more balanced diet and a healthier lifestyle, thus reinforcing our belief in Good Food, Good Life. ” Value for Nestlé Value for Society Profitable growth from high quality and value added products including Popularly Positioned Products. Consumer confidence in products with value-added health benefits and improved nutrition. 36 Nestlé (Malaysia) Berhad 110925-W Corporate Responsibility at Nestlé Malaysia “ In the framework of Shared Value Creation and our support for the UN Millennium Development Goals, Nestlé fosters sustainable development in partnership with others to respond to local needs and gather local knowledge and capabilities which can result in positive and sustainable change. One example is our partnership with WWF Malaysia to conserve the Setiu wetlands and create sustainable livelihoods for the women folk in the village. ” TENGKU MARINA TUNKU ANNUAR BADLISHAH Group Corporate Affairs Manager, Nestlé (Malaysia) Berhad Conserving the Wetlands in Setiu Working in partnership with WWF Malaysia, we embarked on a sustainable development programme to improve the livelihoods of the women in the Setiu Wetlands. Under the programme, the women will be trained on various entrepreneurial skills to help them develop a cottage industry as means of improving their income. The programme is currently in its second year and will deliver the expected outcomes by 2010. Value for Nestlé Value for Society Build goodwill with key stakeholders and Develop sustainable livelihoods through develop a consumer base. transfer of knowledge while preserving the natural habitat. N E ST L É I N T H E C OM M U N I T Y Taking the UN Millennium Development Goals as a guide to prioritise our work in the community, Nestlé has identified 3 broad areas which create shared value: • Education & empowerment • Reduction of poverty • Environmental sustainability Our aspiration to “Nourish Malaysia” has been the underlying principle which has guided the Company in the way it interacts with society to ensure that it continues to nourish the communities, in various forms, be it the body, mind or soul. Perhaps, the ‘nest’ best describes the caring, nurturing side of Nestlé as the Company takes on initiatives which can make significant progress and change to the recipients. These CSR commitments range from the setting up of kindergartens in rural areas; providing learning resources for the physically and mentally challenged; bridging the digital divide and promoting the learning of English in rural schools via ICT; mentoring of SMEs in the food industry; support for single mothers and homeworkers as well as contract farming opportunities such as that in Bukit Awang in Kelantan for the marginalised communities among others. We believe that all our projects are equally successful as they all have their own objectives, target groups and desired outcomes. Our Nourishing Malaysia campaign for instance, helped change mindsets and educate the young about the need for proper nutrition and likewise, our projects with single mothers have helped scores of women be self-reliant and independent. For further information, please refer to the Creating Shared Value Report or visit www.nestle.com.my. Nestlé (Malaysia) Berhad 110925-W 37 Corporate Responsibility at Nestlé Malaysia Nestlé and the Environment Nestlé recognises the need to protect the environment in our business activities and exercising this commitment, which is part of our broader commitment towards the good of the community, remains central to our business. The Company continued its integration of sustainable development practices into the daily business activities, emphasising safety, health and environment as a routine part of the operations and giving priority to conservation and source reduction over “end-ofpipe” environmental solutions. An important contributor to sustainable development is our commitment to use local agricultural raw materials where feasible. Associated with this is our Agricultural Services’ extensive support and guidance for farmers in crop management and sustainable practices. We also sustained our efforts in Sustainable Agriculture Initiatives in Malaysia. Nestlé manages the environmental performance using the Nestlé Environmental Management System (NEMS) which is completely aligned with the requirements of the international standard ISO14001:2004. The NEMS is based on the continuous improvement management cycle. “ Post consumer waste remains a key concern for Nestlé. We integrate sustainable packaging development practices into our business operations to meet consumer satisfaction on product quality and safety. Through continuous improvement, Nestlé has successfully optimised the content of packaging materials while maintaining the highest standards of protection to assure safety and freshness of our products throughout their shelf life. LIM SENG HUAT Manager, Group Packaging Technology Nestlé (Malaysia) Berhad ” “ In our pursuit to be “Best-in-Class” as the safest food company, we focus our efforts on demonstrating Safety, Health and Environment proactive leadership at all levels. To reinforce our commitment that “Safety is non-negotiable”, we are working towards external certification of our factories in pursuit of OHSAS 18001 as well as ISO14001. ” WILLIAM KUEK Group Safety, Health & Environment Manager Nestlé (Malaysia) Berhad Health and Safety at Work As a global food company, good hygiene and sanitation is maintained at the highest levels at all times. These requirements are more stringent with the Halal certification procedures which not only covers the religious aspects but good manufacturing practice as well. Health and safety are also fully integrated into Nestlé’s day-to-day operations and emphasises a bottom-up change in employee attitudes towards personal safety, while providing each person the skills to identify hazards and minimise risks both at work and in their everyday personal lives. Fully integrating this programme with our Mission Directed Work Teams initiative ensures that safety is treated as an integral part of the way we work – a critical factor in ensuring the success of any safety programme. Nestlé Supply Chain has also taken its SHE initiatives to another level by involving the logistic and third party warehouse partners in 2007. 38 Nestlé (Malaysia) Berhad 110925-W Corporate Responsibility at Nestlé Malaysia Nestlé on Sustainable Agriculture As a founding member of the Sustainable Agriculture Initiative of the Food Industry (SAI Platform), Nestle remains committed to the principles of SAI and SAI-N, particularly with regard to the agricultural practices of red rice, chilli and cocoa primary production. This ensures sustainable sourcing of agricultural raw materials for the manufacturing process, aided by the technical expertise and assistance given by Nestlé’s agronomists to farmers in an effort to improve their yield. As a result of its on-going commitment and efforts to the development of Halal products, Nestlé Malaysia has been recognised as the Halal Centre of Excellence for the Nestlé Group. Sustainable agriculture: • Enhances food safety, quality assurance and regulatory compliance • Helps to address world food needs • Creates business opportunities and meets consumer expectations The Nestlé Halal Commitment Consumers’ trust has always been a priority for Nestlé and we aim to nurture this trust by offering good quality and safe products with the peace of mind that all products manufactured and distributed by Nestlé Malaysia are certified Halal. The Company’s interest in Halal was borne out of social responsibility and respect for its Muslim employees and consumers, and the Nestlé Halal Policy was first established in 1992. “ Meeting our Halal obligations is a big responsibility which Nestlé Malaysia is firmly committed to. We work in partnership with the Government and other relevant bodies to improve Halal practices and certification as well as to develop the Halal food industry to ensure Malaysia’s competitiveness to be a leading Halal hub. OTHMAN MD YUSOFF Chairman, Nestlé Halal Committee & Regulatory Affairs Manager Nestlé (Malaysia) Berhad As a leading food manufacturer in Malaysia, Nestlé also shares its knowledge and experience through the Nestlé SME Food Industry Mentoring Programme with local small and medium enterprises to help them tap the global Halal market which enables them to fully understand the potential of the Halal business, both locally and globally. This effort will directly support the Government’s aspirations to develop Malaysia as a global Halal hub. ” Nestlé’s commitment to Halal has entailed further investments in both local and global manufacturing facilities, research and development, developing people, consumer insights and communication. In view of our experience and knowledge on Halal applications, the Nestlé Group has 75 factories and more than 100 manufacturing lines which have been Halal-certified, and producing Halal products for the Nestlé world. As Malaysia aspires to be a global Halal hub, Nestlé will continue its efforts to promote locally manufactured Halal food products through its exports to more than 50 countries around the world. Nestlé Malaysia is currently the largest Halal food manufacturer for the Nestlé Group, and in 2007, boosted its investments in the production of Halal airdried instant noodles for markets such as Australia. In addition, Nestlé Malaysia is a regional producer for infant cereals, MILO beverages and KIT KAT chocolates. As testament to its commitment to developing the Halal food sector, Nestlé Malaysia was awarded the inaugural Halal Journal Award for “Best Corporate Social Responsibility Project” in 2007. The prestigious award was received from His Majesty the King at the World Halal Forum in May 2007, for being the company which has contributed significantly to the development of Halal in Malaysia. A further acknowledgement to the Company’s efforts in Halal, Nestlé Malaysia is among the 32 public-listed companies in Malaysia to be part of the internationally recognised Dow Jones-RHB Islamic Malaysia Index, which means that Nestlé Malaysia’s business practices are compatible with Islamic investment guidelines based on Syariah law. Nestlé (Malaysia) Berhad 110925-W 39 Corporate Responsibility at Nestlé Malaysia “ Through our consumer insights, Nestlé understands that it has to improve nutritional value, availability, convenience and affordability of its products. Over the past few years, the Company has innovated and renovated its range of products to enhance the nutritional and health benefits which include reduction of sugar, fats and salt. Products are also fortified with iron, vitamins and minerals and use fresh and natural ingredients such as whole grains. Every feedback from our consumers counts and we will continue to have this dialogue with them. LEONG MING CHEE, Communications Director and Wellness Champion, Nestlé (Malaysia) Berhad ” Products and Consumers Corporate Responsibility is a key factor for Nestlé’s evolution into a Food, Nutrition, Health and Wellness company, and this global positioning fits in very well with Malaysia’s National Plan of Action for Nutrition II (NPANII). Together with the Ministry of Health and other relevant NGOs, Nestlé keeps abreast of the nutritional and health status of Malaysians and provides healthier options in their choice of Nestlé products to help them enjoy balanced diets and lead healthier lifestyles. With Nestlé’s R&D expertise, the Company has had successful launches of new products with value-added nutritional benefits using traditional Asian herbs such as ginger, ginseng, Chinese red dates and many more. We are consistently improving our communication efforts to help consumers improve their understanding of the nutritional benefits of a product. To realise this initiative, Nestlé is the only food company that features an on-pack nutritional compass, which is a convenient tool for consumers to better understand the benefits of a Nestlé product. To bring Nestlé closer to its consumers and other key stakeholders, the Company held its second Nourishing Malaysia Showcase in 2007. This large scale event which attracted some 5,500 visitors was aimed at communicating to the public the latest product innovations, research and development, health and nutritional benefits of Nestlé products as well as the opportunity for consumers to experience the various valueadded services and activities available including medical checks, product sampling, nutritional advice and cooking demonstrations. As the Company progresses on its journey to becoming the leading Food, Nutrition, Health and Wellness company, Nestlé has taken proactive steps to internalise what it hopes to achieve by ensuring that every employee serves as a Corporate Ambassador and has the necessary skills and aptitude to walk the talk. This will help the Company realise its long-term strategy as well as bring sustainable benefits to the community and good returns for our shareholders. For more on our corporate responsibility initiatives, please refer to our publication, Creating Shared Value Report or www.nestle.com.my. The Nutritional Compass available on every Nestlé Furthermore, the Nestlé Group is developing Popularly Positioned Products (PPP) in various markets to ensure the lower income group has access to more affordable food with high nutritional value. Malaysia has already introduced PPP in the market. This development in PPP provides access of nutritious foods to all consumers and supports the Government in their efforts to improve the nutritional health of all Malaysians. product pack makes it easy to understand nutrition. The “Call Us” Free phone number 1-800-88-3433 invites consumers to contact our Consumer Services team. 40 Nestlé (Malaysia) Berhad 110925-W Corporate Data B O A R D O F D I R EC TO R S R EG I ST E R E D O F F I C E P R I N C I PA L B A N K E R S General [Rtd] Tan Sri Dato’ Mohd Ghazali Seth Malayan Banking Berhad [3813-K] Citibank Berhad [297089-M] Member of the Audit Committee Nestlé House 4 Lorong Persiaran Barat 46200 Petaling Jaya Selangor Darul Ehsan Malaysia Telephone : +603 7965 6000 Facsimile : +603 7965 6767 Website : www.nestle.com.my Tengku Tan Sri Dr. Mahaleel bin Tengku Ariff C OM PA N Y S EC R E TA R Y Independent, Non-Executive Director Chairman of the Board of Directors Chairman of the Audit Committee Tan Sri Dato’ Ernst Zulliger Independent, Non-Executive Director Independent, Non-Executive Director Independent, Non-Executive Director Member of the Audit Committee Mohd. Rafik bin Shah Mohamad Non-Independent, Non-Executive Director Dato’ Frits van Dijk Main Board Bursa Malaysia Securities Berhad [635998-W] AU D I T C OM M I T T E E Mohd. Shah bin Hashim [LS 0006824] Member of the Audit Committee Tan Sri Dato’ Seri Syed Anwar Jamalullail STO C K E XC H A N G E L I ST I N G General [Rtd] Tan Sri Dato’ Mohd Ghazali Seth Chairman S H A R E R EG I ST R A R Tan Sri Dato’ Ernst Zulliger Tenaga Koperat Sdn. Bhd. [118401-V] 20th Floor, Plaza Permata Jalan Kampar, Off Jalan Tun Razak 50400 Kuala Lumpur Malaysia Telephone : +603 4047 3883 Facsimile : +603 4042 6352 Member AU D I TO R S Stéphane Alby Tengku Tan Sri Dr. Mahaleel bin Tengku Ariff Member Tan Sri Dato’ Seri Syed Anwar Jamalullail Member Non-Independent, Non-Executive Director Sullivan O’Carroll Managing Director Stéphane Alby Executive Director [Resigned from the Audit Committee on 28 February 2008] Magdi Batato Alternate Director to Dato’ Frits van Dijk KPMG [Firm No. AF 0758] Chartered Accountants Wisma KPMG Jalan Dungun Damansara Heights 50490 Kuala Lumpur Telephone : +603 2095 3388 Facsimile : +603 2095 0971 Member [Resigned from the Audit Committee on 28 February 2008] Nestlé (Malaysia) Berhad 110925-W 41 Profile of Board of Directors General [Rtd] Tan Sri Dato’ Mohd Ghazali Seth was appointed as an Independent, Non-Executive Director of the Company on 6 January 1986. He is the Chairman of the Board of Directors and the Audit Committee. General [Rtd] Tan Sri Dato’ Mohd Ghazali Seth is a retired General who has had an illustrious career with the Malaysian Armed Forces for nearly 36 years. Currently he is also a director of ABN-AMRO Bank Berhad and Pacific & Orient Insurance Co. Berhad. He holds 10,000 shares in the Company, but has no conflict of interest with the Group, does not have any personal interest in any business arrangement involving the Group, has no family relationship with any other director and/or major shareholder of the Group and has not been convicted of any offence within the past 10 years other than traffic offences, if any. General [Rtd] Tan Sri Dato’ Mohd Ghazali Seth has attended all 4 [four] meetings of the Board of Directors held for the financial year ended 31 December 2007. General [Rtd] Tan Sri Dato’ Mohd Ghazali Seth Independent, Non-Executive Director Chairman of the Board of Directors Chairman of the Audit Committee Malaysian citizen, Age 79 years Tan Sri Dato’ Ernst Zulliger was appointed as an Independent, Non-Executive Director of the Company on 30 November 1983. He is also a member of the Audit Committee. Tan Sri Dato’ Ernst Zulliger studied Commerce and Business Administration in Switzerland and has also attended the International Institute for Management Development [IMD], in Lausanne, Switzerland. He has served the Nestlé group of companies worldwide for a remarkable 37 years and prior to his retirement, he was the Managing Director of the Company. He does not own any shares in the Company, has no conflict of interest with the Group, does not have any personal interest in any business arrangement involving the Group, has no family relationship with any other director and/or major shareholder of the Group and has not been convicted of any offence within the past 10 years other than traffic offences, if any. Tan Sri Dato’ Ernst Zulliger has attended 2 [two] meetings of the Board of Directors held for the financial year ended 31 December 2007. Tan Sri Dato’ Ernst Zulliger Independent, Non-Executive Director Member of the Audit Committee Swiss nationality, Age 75 years 42 Nestlé (Malaysia) Berhad 110925-W Profile of Board of Directors Tengku Tan Sri Dr. Mahaleel bin Tengku Ariff Tengku Tan Sri Dr. Mahaleel bin Tengku Ariff was appointed as an Independent, Non-Executive Director of the Company on 30 April 2003. He is also the member of the Audit Committee. Tengku Tan Sri Dr. Mahaleel bin Tengku Ariff graduated with a Bachelor of Arts [Honours] from the University of Malaya in 1970 and has attended courses conducted by Harvard, London School of Economics & Manchester Business School on Strategy, Strategic Management and Marketing. He has had a very diverse career background, having commenced his career in the Marketing and Sales Department of Nestlé, then in 1974 he joined Shell Malaysia for 20 years before leaving to serve New Toyo, Mofaz, with his last position as the Group Chief Executive Officer of Proton Holdings Berhad. Currently he is also the Executive Chairman of Tien Wah Press Holdings Berhad, a visiting Professor of the School of Management, University Sains Malaysia and a member of the London Business School Regional Advisory Board. He does not own any shares in the Company, has no conflict of interest with the Group, does not have any personal interest in any business arrangement involving the Group, has no family relationship with any other director and/or major shareholder of the Group and has not been convicted of any offence within the past 10 years other than traffic offences, if any. Tengku Tan Sri Dr. Mahaleel bin Tengku Ariff has attended all 4 [four] meetings of the Board of Directors held for the financial year ended 31 December 2007. Independent, Non-Executive Director Member of the Audit Committee Malaysian citizen, Age 61 years Tan Sri Dato’ Seri Syed Anwar Jamalullail Independent, Non-Executive Director Member of the Audit Committee Malaysian citizen, Age 56 years Tan Sri Dato’ Seri Syed Anwar Jamalullail was appointed as a Non-Independent, Non-Executive Director of the Company on 25 February 2002, and subsequently reclassified as an Independent, Non-Executive Director on 5 November 2004. He is also the member of the Audit Committee. Tan Sri Dato’ Seri Syed Anwar Jamalullail, who holds a Bachelor of Arts degree in Accounting from Macquarie University in Sydney, Australia, is a qualified Chartered Accountant from the Malaysian Institute of Accountant and he is also a Certified Practising Accountant from the Certified Practising Accountants of Australia, having qualified in 1984. He commenced his career in 1975, with Malaysian Airlines Systems Berhad as the Financial Accountant, before moving on to hold senior positions in various companies such as Price Waterhouse Australia, Amanah Merchant Bank Berhad, Mega SPJ Sdn. Bhd., Amanah Capital Partners Berhad and he was also the Investment Panel Chairman of Lembaga Tabung Haji. Currently he is also a director of DRB-Hicom Berhad, Cahya Mata Sarawak Berhad, EON Capital Berhad, Uni. Asia General Insurance Berhad and Uni. Asia Life Assurance Berhad. He does not own any shares in the Company, has no conflict of interest with the Group, does not have any personal interest in any business arrangement involving the Group, has no family relationship with any other director and/or major shareholder of the Group and has not been convicted of any offence within the past 10 years other than traffic offences, if any. Tan Sri Dato’ Seri Syed Anwar Jamalullail has attended all 4 [four] meetings of the Board of Directors held for the financial year ended 31 December 2007. Nestlé (Malaysia) Berhad 110925-W 43 Profile of Board of Directors Mohd. Rafik bin Shah Mohamad was appointed as a Non-Independent, Non-Executive Director of the Company on 1 June 2007. He is a qualified Chartered Accountant from the Malaysian Institute of Accountant and is a member of the Chartered Association of Certified Accountants, United Kingdom. Mohd. Rafik bin Shah Mohamad commenced his career as an Analyst with Esso Malaysia Berhad in 1973 and before joining Nestlé in 1981, he has held senior finance positions in local companies. Mohd. Rafik bin Shah Mohamad has also held various significant positions in the Nestlé group of companies since 1981, in Malaysia and other countries, with his last position as the Executive Vice President and Chief Financial Officer of Nestlé Indonesia before retiring in April 2006. Currently he is also a chairman/director of Biotropics Malaysia Berhad and Langkawi Tuna Berhad as well as director of Malaysian AgriFood Corp. Berhad. He holds 27,000 shares in the Company, but has no conflict of interest with the Group, does not have any personal interest in any business arrangement involving the Group, has no family relationship with any other director and/or major shareholder of the Group and has not been convicted of any offence within the past 10 years other than traffic offences, if any. Mohd. Rafik bin Shah Mohamad has attended all 2 [two] meetings of the Board of Directors held since his appointment, for the financial year ended 31 December 2007. Mohd. Rafik bin Shah Mohamad Non-Independent, Non-Executive Director Malaysian citizen, Age 57 years Dato’ Frits van Dijk was appointed as a Non-Independent, Non-Executive Director of the Company on 26 April 2006. He graduated with a Bachelor’s Degree in Economics from the HES [School of Economics] at the University of Rotterdam, the Netherlands, and has also attended the Executive Development Program at the International Institute for Management Development [IMD], in Lausanne, Switzerland. Dato’ Frits van Dijk has served the Nestlé group of companies for the last 38 years, started in 1970 as a Sales Representative of Nestlé UK and presently, he is the Executive Vice President and Head of Zone Asia, Oceania, Africa and Middle East of Nestlé S.A. Prior to his current position, he has held various senior positions within the Nestlé group of companies in various countries, such as India, Philippines, Sri Lanka and Japan. Dato’ Frits van Dijk was also the Chief Operating Officer and subsequently the Market Head of the Company from 1987 until 1995. He has also served as the Market Head of Nestlé Japan, the Chairman and Chief Executive Officer of Nestlé Waters. He holds 8,000 shares in the Company, but has no conflict of interest with the Group, does not have any personal interest in any business arrangement involving the Group, has no family relationship with any other director and/or major shareholder of the Group and has not been convicted of any offence within the past 10 years other than traffic offences, if any. Dato’ Frits van Dijk has attended 3 [three] meetings of the Board of Directors held for the financial year ended 31 December 2007. Dato’ Frits van Dijk Non-Independent, Non-Executive Director Dutch nationality, Age 60 years 44 Nestlé (Malaysia) Berhad 110925-W Profile of Board of Directors Sullivan O’Carroll, the Managing Director of the Company, was appointed as a Non-Independent, Executive Director of the Company on 1 July 2003. He holds a degree in Psychology from the University of South Africa. He has served the Nestlé group of companies for 35 years, started in 1973 as a Merchandising Trainee in Nestlé South Africa. Before his current appointment in Malaysia, Sullivan O’Carroll has held various senior positions in other Nestlé markets, including as the Market Head of Nestlé Poland. He holds 90 shares in Nestlé S.A., but has no conflict of interest with the Group, does not have any personal interest in any business arrangement involving the Group and has no family relationship with any other director and/or major shareholder of the Group. He has not been convicted of any offence within the past 10 years other than traffic offences, if any. Sullivan O’Carroll has attended 3 [three] meetings of the Board of Directors for the financial year ended 31 December 2007. Sullivan O’Carroll Managing Director South African nationality, Age 58 years Stéphane Alby, the Executive Director, Finance & Control of the Company, was appointed as a Non-Independent, Executive Director of the Company on 27 February 2004. He holds a Diploma in Economics and Finance from the Business School Institut d’Etudes Politiques of Paris, France, a Masters Degree in Law from the University of Paris. He is also a graduate from the Anderson School at UCLA [USA] and from IMD in Lausanne, Switzerland. Stéphane Alby started his career with the Nestlé group of companies in 1989 as an Auditor at Nestlé France before holding the post of Treasurer of Nestlé Capital Corporation in United States of America and the Deputy Treasurer of the Nestlé Group in 1999. Prior to his transfer in Malaysia, he was a Corporate Controller of the Strategic Business Units in Nestle S.A. He holds 70 shares in Nestlé S.A., but has no conflict of interest with the Group, does not have any personal interest in any business arrangement involving the Group and has no family relationship with any other director and/or major shareholder of the Group. He has not been convicted of any offence within the past 10 years other than traffic offences, if any. Stéphane Alby has attended all 4 [four] meetings of the Board of Directors held for the financial year ended 31 December 2007. Stéphane Alby Executive Director [responsible for Finance & Control] French nationality, Age 43 years Nestlé (Malaysia) Berhad 110925-W 45 Management Team AS AT 1 APRIL 2008 Sullivan O’Carroll Ariffin bin Buranudeen Izham Mohamed Managing Director Supply Chain Director Business Executive Manager, Foods Stéphane Alby Rashid Qureshi Executive Director, Business Executive Manager, Antony J. Nelson Finance & Control Milks Country Business Manager, Infant Nutrition Magdi Batato Ajoy Titus Executive Director, Business Executive Manager, Leong Ming Chee Production Coffee & Beverages Marketing Manager, [Transferred to Nestlé India Marketing Services Unit effective 1 March 2008] & Communications Director Abdul Wahab bin Abu Bakar [Effective from 7 March 2008] Human Resource Director Don Howat Business Executive Manager, Khoo Kar Khoon Ganesan Ampalavanar Coffee & Beverages Marketing Manager, Sales Director [Effective from 1 February 2008] Marketing Services Unit [Transferred to Nestlé India & Communications Director effective 1 March 2008] [Designate effective Moataz El-Hout from 1 February 2008] Business Executive Manager, Victor Seah Heng Lim Ice Cream Sales Director Mohd. Ismail Ibrahim [Effective from 15 January 2008] GLOBE Director [Effective from 7 March 2008] 2007 Management Team SEATED, FROM LEFT: STANDING, FROM LEFT: Magdi Batato Ariffin bin Buranudeen Antony J. Nelson Ajoy Titus Sullivan O’Carroll Moataz El-Hout Izham Mohamed As at 1 April 2008, the following are included in the Management Team Abdul Wahab bin Abu Bakar but not in picture: Rashid Qureshi Victor Seah Heng Lim Ganesan Ampalavanar Don Howat Stéphane Alby Leong Ming Chee Khoo Kar Khoon [Designate] Mohd. Ismail Ibrahim 46 Nestlé (Malaysia) Berhad 110925-W Nestlé (Malaysia) Berhad 110925-W 47 48 Nestlé (Malaysia) Berhad 110925-W Corporate Governance Statement C OM P L I A N C E STAT E M E N T “ Corporate Governance means every listed company should be headed by an effective board which should ” lead and control the company. MOHD. SHAH BIN HASHIM Head, Legal and Secretarial INTRODUCTION The Company is committed to very high standards of corporate governance. The directors are directly accountable to the shareholders, stakeholders and regulators, for ensuring that very high standards of corporate governance are practised at every level of the Company’s operations. Being a subsidiary of Nestlé S.A., of Vevey, Switzerland, the Company has adopted the “Corporate Governance Principles” of its holding company as the basis of its best practice in corporate governance. The directors are responsible for the stewardship of the Company. Their responsibilities include: • reviewing and adopting a strategic business plan for the Company; • overseeing the conduct of the Company’s business to evaluate whether the business is being properly managed; • identifying principal risks and ensuring the implementation of appropriate systems to manage these risks; • succession planning, including appointing, training, fixing the compensation of and where appropriate, replacement of senior management; • developing and implementing an investor relations programme or shareholder communications policy for the Company; and • reviewing the adequacy and the integrity of the Company’s internal control systems and management information systems, including systems for compliance with applicable laws, regulations, rules, directives and guidelines. As at the date of this Annual Report, the directors have not established a Nomination and a Remuneration Committee as recommended by the Malaysian Code on Corporate Governance, for the reasons stated below: N OM I N AT I O N C OM M I T T E E The principles of corporate governance as practised by the Company cover mainly, 4 [four] areas, as follows: • the rights and responsibilities of shareholders; • the equitable treatment of shareholders; • the duties and responsibilities of directors; and • disclosure and transparency. These principles are in compliance with Parts 1 and 2 of the Malaysian Code on Corporate Governance and paragraphs 15.26 and 15.27 of the Listing Requirements of Bursa Malaysia Securities Berhad. The directors do not consider it necessary to establish a separate Nomination Committee as the turn-over of directors is very low and that whenever appropriate, the nomination of an appointment and the resignation of a director is fully deliberated upon by all directors at their meeting. In 2007, Nestlé S.A. proposed that Mohd. Rafik bin Shah Mohamad, who was the Executive Director, Finance of the Company, prior to being appointed as the Executive Vice President and Chief Financial Officer of Nestlé Indonesia, and who had served the Nestlé group of companies for over 31 years, to be appointed as a Non-Independent and Non-Executive Director. The appointment which was deliberated upon by the Board of Directors, was duly accepted and he was appointed as a NonIndependent, Non-Executive on 1 June 2007. As the composition of directors is very low with only 8 [eight] persons and that all proposals for appointment and resignation of directors are fully deliberated, the directors are of the view that the setting up of a separate Nomination Committee at this point of time, is not necessary. Nestlé (Malaysia) Berhad 110925-W 49 Corporate Governance Statement R E M U N E R AT I O N C OM M I T T E E The directors do not consider it necessary to establish a separate Remuneration Committee as the Non-Independent, Executive Directors, [namely Sullivan O’Carroll and Stéphane Alby] and the Non-Independent, Non-Executive Director [namely Dato’ Frits van Dijk], are proposed and appointed by Nestlé S.A. Each of these directors are employees, based on contracts of expatriation employment and their remuneration package [consisting of emoluments and benefits in kind] are in accordance with the remuneration practices of the worldwide Nestlé group of companies as established by the Human Resource function of Nestlé S.A. in Vevey, Switzerland. Sullivan O’Carroll and Stéphane Alby are employed directly by the Company, whereas Dato’ Frits van Dijk is employed by Nestlé S.A. The fees and benefits paid to the Independent, Non-Executive Directors including the Independent, Non-Executive Chairman and to the Non-Independent, Non-Executive Directors are proposed by the Company to the Board of Directors and during the deliberation on the amount of fees and benefits to be paid to the Non-Executive Directors, the Non-Executive Directors would abstain from discussing their own remuneration. For the financial year ended 31 December 2007, apart from the non-establishment of the Nomination and Remuneration Committees, the reasons for which have been explained, the directors and the Company adheres strictly with the recommendation of the Malaysian Code on Corporate Governance in the conduct of its businesses and operations. The details of the remuneration package of the directors are fully disclosed in the Annual Report on a yearly basis. P R I N C I P L E STAT E M E N TS The following principle statements outline the application of the principles of corporate governance by the Company: A . T H E B O A R D O F D I R EC TO R S Directors Responsibilities and Supply of Information The directors are committed to establishing long-term shareholder and stakeholder value. Therefore, all matters with regards to the strategy, business conduct proposed by the management and the monitoring of the results of strategies implemented are critically scrutinised and deliberated by the directors at its meetings. The directors are also responsible for the overall strategy of the Company, acquisition and divestment policies, capital expenditure approval and review of the financial and operational performance. Accountability of the directors for the proper handling and governance of the Company is therefore not only governed by law but also by the Company’s Articles of Association, processes, guidelines and standing instructions. All directors, whether independent or otherwise, have access to any form of independent professional advice and information at the expense of the Company in the performance of their mandate as directors. During the meetings of the Board of Directors, there are more than adequate opportunities for the directors to deliberate on all matters pertaining to the stewardship of the Company. In addition to the meetings of Board of Directors, each director has full access to any member of the management team to confer on any aspect of the operations of the business as each sees fit. The meeting papers to be tabled at the meeting of the Board of Directors are delivered to each director well in advance of such meetings, to ensure that the directors are adequately prepared to go through the meeting agenda and if necessary, to obtain further information on the matters to be deliberated at the meeting of the Board of Directors. Meetings of Directors During the financial year ended 31 December 2007, 4 [four] meetings of directors took place. The record of attendance of the directors and the alternate director is as follows: • • • • • • • • General [Rtd] Tan Sri Dato’ Mohd Ghazali Seth Tan Sri Dato’ Ernst Zulliger Tengku Tan Sri Dr. Mahaleel bin Tengku Ariff Tan Sri Dato’ Seri Syed Anwar Jamalullail Mohd. Rafik bin Shah Mohamad Dato’ Frits van Dijk Sullivan O’Carroll Stéphane Alby 4/4 or 100% 2/4 or 50% 4/4 or 100% 4/4 or 100% 2/2 or 100% 3/4 or 75% 3/4 or 75% 4/4 or 100% 50 Nestlé (Malaysia) Berhad 110925-W Corporate Governance Statement AU D I T C OM M I T T E E O F T H E B O A R D O F D I R EC TO R S Mission Statement The primary purpose of the Audit Committee of the Board of Directors of the Company is to assist the Board of Directors in fulfilling its responsibility to oversee: (i) management’s conduct of the Company’s financial reporting process [including the development and maintenance of systems of internal accounting and financial controls]; (ii) the integrity of the Company’s financial statements; (iii) the Company’s compliance with legal and regulatory requirements and ethical standards; (iv) significant financial transactions and financial policy and strategy; (v) the qualifications and independence of the Company’s external auditors; (vi) the performance of the Company’s internal audit function; and (vii) the external auditors’ annual audit of the Company’s financial statements. It is the responsibility of the management team to plan and conduct internal audits and to ensure that the Company’s financial statements are prepared in accordance with applicable generally accepted accounting principles. In line with the Malaysian Code on Corporate Governance [Revised 2007], requiring all members of the Audit Committee to be non-executive directors, Stéphane Alby, an Executive Director of the Company, resigned as at 28 February 2008 from the Audit Committee. With the resignation the Audit Committee has 4 [four] members, comprising of the 4 [four] Independent, Non-Executive Directors. During its deliberations, the Audit Committee examined the following: • assessment of risk by reviewing evidence of risk assessment activity either by the management or via a report from the Internal Audit department; and • systems of internal control primarily through reviewing the scope of the internal audit programme and its findings, review of annual and interim financial statements and a review of the nature and scope of external audit. The internal audit function in the Company is aligned with the Malaysian Code on Corporate Governance [Revised 2007]. The internal audit function [called Nestlé Market Audit] is administered as a department within the Finance & Control function in the Company but reports functionally to the Nestlé Group Audit in Vevey and the Audit Committee, thus ensuring its independence. Strategy The Company’s strategic direction is subject to regular review at the meeting of the Board of Directors. The management has in place a process for such reviews. Annual operating plans and the Market and Business Strategy [MBS] are established and reviewed as well as the setting of measurable and objective Key Performance Indicators [KPIs]. The processes to manage and identify key risks are an integral part of the internal control environment and day-to-day management operations. Such processes, which are constantly reviewed and benchmarked against best practices, include the long term planning, controlling and monitoring of performance, capital expenditures, promotional investments as well as quality, safety and health environment. Delegation The management of the financial and long-term objectives of the Company, as resolved at the meeting of the Board of Directors is delegated to the Managing Director and the management team, comprising of Executive Directors and senior managers. The management team is committed to ensure and are accountable for the conduct, performance and profitability of the Company within the agreed strategy and policies as resolved at the meeting of the Board of Directors. Reporting Businesses and functional units are responsible to report to the Managing Director within a defined timetable and in compliance with instructions and guidelines. The management team receives monthly reports on the financial and operational situation from each business area and function. The quarterly reports and financial information are based on a standardised process. Such information is discussed at the meeting of the Board of Directors to ensure adequate level of information, decision on capital appropriations or other items of relevance are taken up and followed through by the management team. Nestlé (Malaysia) Berhad 110925-W 51 Corporate Governance Statement Principles of Conduct The Company is committed to high ethical standards and regard them as a key success factor to the performance of the Company. The “Basic Nestlé Management and Leadership Principles” and the “Nestlé Corporate Business Principles” issued by Nestlé S.A., have been applied within the Company and have been communicated to every employee with respect to his/her function. Furthermore, in order to ensure greater transparency with third parties, the Company distributes the “Code of Ethics Policy Statement” and the “Nestlé Principles of Purchasing” to its long-term distributors and suppliers of goods and services [refer to www.nestle.com]. Composition of Board of Directors The Board of Directors has 8 [eight] members, comprising a chairman who is an Independent, Non-Executive Director, 3 [three] Independent, Non-Executive Directors, 2 [two] Non-Independent, Non-Executive Directors, and 2 [two] Executive Directors, including the Managing Director. The Non-Independent, Non-Executive Directors represent the interests of Nestlé S.A., as the ultimate holding company. The 2 [two] Executive Directors, including the Managing Director, are expatriate managers assigned by Nestlé S.A. under the worldwide Nestlé group of companies’ expatriation programme. The experience of the members of the Board of Directors encompasses diverse professional backgrounds, representing a high level of business, international and financial knowledge, which is core to the setting of strategies, monitoring of strategy achievement, ultimately leading to the success of the Company. The Board of Directors is very well balanced between the number of independent and non-independent directors and between executive and non-executive directors. The Independent Non-Executive Directors are able to provide the Board of Directors with independent unbiased views and advice in its decision making, to ensure that the interest of the Company, shareholders and employees are protected, whereas the Executive Directors are responsible to ensure the implementation of the strategies and policies as resolved by the Board of Directors. Appointments to the Board of Directors Appointments to the Board of Directors are on a rotating basis of a maximum of 3 [three] years before retirement and the retiring director is eligible for re-election, to allow the shareholders the opportunity to renew their mandate. 2 [two] members of the Board of Directors, being over 70 years of age, namely General [Rtd] Tan Sri Dato’ Mohd Ghazali Seth and Tan Sri Dato’ Ernst Zulliger are re-appointed on a yearly basis at the Annual General Meeting of the shareholders. During the financial year ended 31 December 2007, Mohd. Rafik bin Shah Mohamad, was appointed as a Non-Independent, Non-Executive Director of the Company. Continuing Education of Directors Although the Company did not conduct any formal training for the directors during the financial year ended 31 December 2007, all directors were updated on a timely basis by the management, by providing them with hard copies of reading materials, on the latest development on directors’ roles and responsibilities. Mohd. Rafik bin Shah Mohamad, who was appointed as a director on 1 June 2007, has completed the Mandatory Accreditation Programme [MAP] in compliance with the requirements of Bursa Malaysia Securities Berhad. Direct and Indirect Interest of Directors As at 29 February 2008, the direct and indirect interest of directors in the Company were as follows: General [Rtd] Tan Sri Dato’ Mohd Ghazali Seth holds 10,000 shares in the Company; Mohd. Rafik bin Shah Mohamad holds 27,000 shares in the Company; Dato’ Frits van Dijk holds 8,000 shares in the Company; Sullivan O’Carroll holds 90 shares in Nestlé S.A.; and Stéphane Alby holds 70 shares in Nestlé S.A. 52 Nestlé (Malaysia) Berhad 110925-W Corporate Governance Statement Application of MASB Standards The Company had adopted and applied all new standards issued by the Malaysian Accounting Standards Board [MASB] and shall continue to do so whenever new standards are introduced and made mandatory. Non-Executive Directors Ranges of [a] Details of the nature and amount of each major element of the remuneration of the directors of the Company paid in 2007 are as follows:2007 Executive Directors Non-Executive Directors [MYR, in Gross] * Salaries Fees Other Emoluments** Benefit*** 1,304,631 520,208 1,104,161 116,660 52,340 Total 2,929,000 169,000 Numbers are provided before tax. ** Other emoluments include bonuses, incentives, retirement benefits, provision for leave and allowances. *** Benefits include rental payments, motor vehicle, club membership and personal expenses. 2007 Executive Directors B . D I R EC TO R S ’ R E M U N E R AT I O N * [b] For the financial year ended 31 December 2007, the number of directors of the Company whose total remuneration fell within the following bands for the total amount paid in 2007 are as follows:- Remuneration [MYR] 1 – 50,000 50,001 – 100,000 1,050,001 – 1,100,000 1,100,001 – 1,150,000 1,800,001 – 1,850,000 1 1 4 1 - Total 2 5 Salaries, bonuses and benefits paid to Sullivan O’Carroll and Stéphane Alby are based on the individual remuneration package of each person as determined by the Human Resource function of Nestlé S.A. and are also based on individual performance and the profit achievement of the Company. The other directors are paid fees and benefits and members of the Audit Committee are paid attendance fees. Nestlé (Malaysia) Berhad 110925-W 53 Corporate Governance Statement C . S H A R E H O L D E R S , I N V E STO R S A N D T H E F I N A N C I A L C OM M U N I T Y The Company regards regular communication with the public [shareholders, stakeholders and investing public] as key to build a good reletionship. The Company performance is reported quarterly to Bursa Malaysia Securities Berhad and on a yearly basis, in the Annual Report. Dialogue between shareholders and the Company is fostered at the Annual General Meeting and any other meetings of the shareholders, including any Extraordinary General Meeting. At such meetings, each individual shareholder can raise questions or concerns with regards to the Company as a whole. The Chairman, the Managing Director, the management team and the Audit Committee members are available to respond to questions during these meetings of shareholders. As soon as the quarterly results are announced, the Company will invite the analyst community for a briefing of the Company’s quarterly performance. A media conference is also held after each Annual General Meeting or Extraordinary General Meeting. These communication efforts by the Company comply with the Listing Requirements of Bursa Malaysia Securities Berhad. The Company’s website also displays the latest information on the performance of the Company. D . AC C O U N TA B I L I T Y A N D AU D I T Directors’ responsibility statement in respect of the preparation of the audited financial statement The Board of Directors is responsible for ensuring the accuracy of the profit & loss statement, the balance sheet, the cash flow statement and all other financial disclosure. Applicable accounting standards [MASB] and legislation are the basis for the disclosure of the Company’s affairs. The financial disclosure follows the principles of true and fair view, prudence and transparency. In addition, and in line with the accounting policy of the Nestlé group of companies worldwide, the Company has ensured that its external auditors are fully independent in that they are not involved in any consulting activity. The Company also requires management employees involved in book closing activities to certify in writing the accuracy of their accounts after each reporting period/quarterly. E . R EC U R R E N T R E L AT E D PA R T Y T R A N S AC T I O N S O F A R E V E N U E O R T R A D I N G N AT U R E For the financial year ended 31 December 2007, the particulars of recurrent related party transactions of revenue or trading nature were as follows: • Purchases of raw materials, semi finished and finished food products from Nestlé affiliated companies amounted to MYR328 million; • Payment of royalties for the use of trademarks for the sale of food products to Nestlé affiliated companies amounted to MYR134 million; • Payment of information technology shared services for use and maintenance of information technology services to Nestlé affiliated companies amounted to MYR22 million; and • Sale of food products to Nestlé affiliated companies amounted to MYR672 million. F . M AT E R I A L C O N T R AC TS For the financial year ended 31 December 2007, there were no material contracts entered into by the Company and its subsidiaries [not being contracts entered into in the ordinary course of business], involving directors and substantial shareholders, except for material contracts in respect of the recurrent related party transactions of a revenue or trading in nature under paragraph E above. 54 Nestlé (Malaysia) Berhad 110925-W Statement on Internal Control INTRODUCTION Nestlé [Malaysia] Berhad [110925-W] and its Directors are committed to a sound system of internal control and are pleased to provide the following statement on the scope and nature of internal control of the Group for the financial year ended 31 December 2007. The Group’s commitment to risk management is demonstrated by a “Pensions, Insurance, Cash and Risk Management” Department led by a Senior Manager reporting to the Executive Director, Finance & Control. The Business Assurance function, responsible for the implementation of Global Business Excellence (GLOBE) has been fully integrated into the Risk Management Framework since 2005. The Business Assurance team’s main responsibilities are to ensure that: BOARD RESPONSIBILIT Y • Processes are in line with globally defined best practices; The Directors and Management are responsible and accountable for the establishment of internal controls for the Group. Internal control systems are subjected to regular evaluations on their adequacy and integrity by Management. These systems are designed to manage, rather than eliminate, the risk of failure arising from nonachievement of the Group’s policies, goals and objectives. Such systems provide reasonable, rather than absolute assurance against material misstatement or loss. The Company’s directors have delegated the responsibility of monitoring of these internal control systems to the management. • Access controls (and roles assignments) within the SAP platform are in line with internal control principles including the upgrade to version 1.5; and • System designs support the application of best practices. Accompanying these regular reviews and evaluations of internal control systems, is an ongoing process for identifying, evaluating and managing significant risks faced by the Group. This process is subjected to regular reviews by the directors in accordance with the “Statement on Internal Controls: Guidance for Directors of Public Listed Companies” issued by the Institute of Internal Auditors Malaysia. In addition to the above, the Group commenced its rollout of the Nestlé Self Assessment Tool (NSAT) which is expected to be fully implemented across the Group by June 2008. NSAT is Nestlé S.A.’s internally developed Control Self Assessment solution which is used to measure each unit’s compliance with the minimum internal controls determined by the Nestlé Group Audit Department. The objective of control self assessment is to help each unit better identify their own internal control gaps and to develop specific, measurable, and timely action plans to address these gaps. These results will be monitored at senior management level as well as by Nestlé S.A. NSAT will also act as a repository for best in class internal controls which can be shared with other Nestlé units across the world. I N T E R N A L AU D I T F U N C T I O N RISK MANAGEMENT FRAMEWORK The directors and the management fully support the contents of the Internal Control Guidance. Working closely with the Company’s Internal Audit Department, the directors and the management have put in place risk management guidelines, control measures and processes. These are reported to the Audit Committee every quarter for discussion. The Nestlé Market Audit Department is responsible for reviewing all processes of the Group and its relations with third parties. It provides the directors with independent opinions of processes, risk exposures and system of internal controls of the Group. The responsibilities of the Audit Department include: • Assessing and reporting on the effectiveness of the internal control systems; • Assessing and reporting on the reliability of systems and reporting information; Nestlé (Malaysia) Berhad 110925-W 55 Statement on Internal Control • Assessing and reporting on the operational efficiency of various Business Units and Departments within the Group and identifying saving potentials where it is practical; and • Reviewing compliance with the Group policies, Company Standing Instructions and guidelines, and applicable laws and regulations. The annual audit plan for the financial year ending 31 December 2008 was presented to, and deliberated by, the Audit Committee in the final quarter of 2007. The final plan was also shared with the Nestlé Group Auditors for presentation to the Audit Committee of Nestlé S.A. OT H E R R I S K A N D C O N T R O L P R O C E S S E S The Audit Department identifies those units to be audited based on risk assessments performed on [a] the inherent risk of the unit, and [b] the complexity of the end to end processes. A matrix which covers the overall audit rating, nature and urgency of the respective audit issues has been developed as a guide to conduct the follow up on audit issues raised. The results of audit reviews are reported on a quarterly basis to the Audit Committee and then via the Chairman to the Board of Directors. The responses from the management and action plans are regularly reviewed and followed up by the Internal Audit Department and the Audit Committee. For the year ended December 2007, the department conducted 13 audits across sales branches, factories and business units and gained a generally satisfactory opinion of the operation of these units. Where exceptions were noted, these were not material and corrective actions have been taken. Furthermore, Nestlé Group Audit (NGA), the internal auditing arm of the holding company Nestle S.A., is responsible for assessing the effectiveness of internal control for the entire Nestlé Group. The NGA conducts reviews of processes, systems and business excellence on selected business areas/units based on a risk assessment methodology. The annual audit plan and results of the NGA are reported to Zone Management and the Audit Committee of Nestlé S.A. For the year ended December 2007, the Nestlé Group Auditors conducted 7 [seven] audits in addition to the 13 reviewed by the Nestlé Market Audit department. Where exceptions were noted, these were not material and corrective actions have been taken. The structure and the formally defined process [via Company Standing Instructions] play a major part in risk mitigation. Although the Group is a networked organisation, a documented and auditable trail of accountability remains. In addition, authority limits and major Group Policies [health and safety, training and development, equality of opportunity, staff performance, sexual harassment, and serious misconduct] and the Nestle S.A. business Principles [available on www.nestle.com] have been disseminated to the Group’s employees. These procedures have been established across the whole organisation and help provide assurance to all levels of management, including the directors. The Nestlé Market Audit function serves to ensure the full application of these procedures and reporting structures, as well as to verify the system of internal controls. The Managing Director also reports to the directors on significant changes in the business and the external environment which affect the operations. Financial information, key performance and risk indicators are also reported on quarterly basis to the directors of the Company. 56 Nestlé (Malaysia) Berhad 110925-W Audit Committee Report S I Z E , C OM P O S I T I O N & AT T E N D A N C E AT M E E T I N G S General [Rtd] Tan Sri Dato’ Mohd Ghazali Seth [4/4] Independent, Non-Executive Director Chairman Tan Sri Dato’ Ernst Zulliger [2/4] Independent, Non-Executive Director Member Tengku Tan Sri Dr. Mahaleel bin Tengku Ariff [4/4] Independent, Non-Executive Director Member Tan Sri Dato’ Seri Syed Anwar Jamalullail DUTIES & RESPONSIBILITIES [4/4] Independent, Non-Executive Director Member [Chartered Accountant of the Australian Society of Certified Practicing Accountants] Stéphane Alby In line with the Listing Requirements of Bursa Malaysia Securities Berhad and the Malaysian Code on Corporate Governance [Revised 2007], requiring all members of the Audit Committee to be non-executive directors, Stéphane Alby, an Executive Director of the Company, resigned as at 28 February 2008 from the Audit Committee. Whilst he was a member of the Audit Committee, when there is an absence of consensus on any issue arising in the Audit Committee, he would withdraw his participation in the decision-making so as to ensure the independence of the other members of the Audit Committee in the decision-making process. The Audit Committee acts as a committee of the Board of Directors and was established on 2 March 1994 under the Terms of Reference as stated in this report. S U M M A R Y O F AC T I V I T I E S D U R I N G T H E FINANCIAL YEAR ENDED 31 DECEMBER 2 0 0 7 [4/4] Executive Director [Resigned as at 28 February 2008] The Audit Committee comprises of 4 [four] members who are all independent, nonexecutive directors. A quorum, established by the presence of the Chairman and at least 2 [two] members, was always met for the Audit Committee meetings. Activities with regards to external audit: • review of external audit scope and audit plans based on the external auditors’ presentation of audit strategy and plan; and • review of external audit results, audit reports, management letter and the response from the management. Activities with regards to internal audit: • review of internal audit’s resource requirements, scope adequacy and function; • review of internal audit’s plan and programmes; Nestlé (Malaysia) Berhad 110925-W 57 Audit Committee Report • review of internal audit reports, recommendations and management responses. Improvement actions in the areas of internal control, systems and efficiency enhancements suggested by the internal auditors were discussed together with the management in a separate forum; • review of implementation of these recommendations through follow up audit reports; • suggested additional improvement opportunities in the areas of internal control, systems and efficiency improvement; and • review and take cognisance of the movements of internal audit staff member. Activities with regards to financial statements: • review of annual report and the audited financial statements of the Group prior to submission to the directors for their perusal and approval. This was to ensure compliance of the financial statements with the provisions of the Companies Act 1965 and the applicable approved accounting standards as per the Malaysian Accounting Standards Board [MASB]; • review of the Group’s compliance with the Listing Requirements of Bursa Malaysia Securities Berhad, MASB and other relevant legal and regulatory requirements with regards to the quarterly and year-end financial statements; and • review of the unaudited financial results announcements before recommending them for the directors’ approval. Other activities: • review of related party transactions, ordinary and extraordinary dividend payments; and • review of compliance with the Malaysian Code on Corporate Governance. Internal audit function: The internal audit function in the Company is aligned with the Malaysian Code on Corporate Governance [Revised 2007]. The internal audit function [called Nestlé Market Audit] is administered as a department within the Finance & Control function in the Company but reports functionally to the Nestlé Group Audit in Vevey and the Audit Committee, thus ensuring its independence. Its main role is to undertake independent and systematic reviews of the processes and guidelines of the Group and to report on their application and compliance. The individual assessments are to be objectively reported to the management and to the Audit Committee. All meetings of the Audit Committee have been attended by the Executive Director, Finance & Control, the Internal Audit Manager, the External Auditors and the Head of Accounting & Consolidation. 58 Nestlé (Malaysia) Berhad 110925-W Terms of Reference of the Audit Committee O B J EC T I V E S The Audit Committee is an independent committee which assists the Board of Directors in the discharge of its responsibilities for corporate governance, corporate control and financial reporting. The Audit Committee acts on behalf of the Board of Directors to ensure that: • the internal audit function is operating effectively and in accordance with the Standards for the Professional Practice of Internal Auditing; • adequate attention is paid to the effectiveness, efficiency and economy of the Group operations; • the quarterly results and year end financial statements are reviewed prior to the approval by the Board of Directors; • adequate systems of internal control are in operation so as to produce accurate and meaningful management information; and • appropriate and timely action is taken by the relevant managers to rectify the major areas of concern. The Audit Committee reports to the Board of Directors at every quarter, on matters falling within the Audit Committee’s terms of reference. DUTIES AND RESPONSIBILITIES The Audit Committee is responsible in particular for: Risk and Control • evaluate if adequate risk assessment processes and measures are put in place to minimise any risk exposures, including fraud; • review and evaluate, with the external and internal auditors, management procedures, which are designed to provide assurance of compliance with laws, regulations, policies and codes of practice or conduct; • monitor systems and procedures, with external and internal auditors, which are designed to provide a satisfactory and effective level of internal control, asset protection and management information; and • monitor the Group’s operations via appropriate Internal Audit reviews, to ascertain if adequate attention is paid to attributes of efficiency, effectiveness and economy. Internal audit • review the internal audit reports of major audits which were undertaken; • review the extent to which internal audit recommendations are implemented and the timeliness of responses received; • • review internal audit performance and effectiveness to ensure consistency with the approved plans, the Internal Audit Charter, and relevant professional standards; and review the adequacy of the scope, functions, competency and resources of the internal audit function. External Audit • review managements’ responses to the external auditor's interim reports, annual report and management letters; • monitor developments in the external audit field and standards issued by professional bodies and other regulatory authorities; and • oversee external audit arrangements in place at the various controlled entities or subsidiaries. Reporting • review the quarterly and annual final draft of the financial statements [prior to the meeting of Board of Directors to approve the financial statements], receiving explanations for significant variations from the prior year and from budget, and referring issues to the Board of Directors, as and when necessary; • monitor compliance with statutory requirements for financial reporting, with focus on significant changes in accounting policies and practices, together with significant adjustments recommended by external audit; and • review compliance with all related-party disclosures required by the Accounting Standards. Others • review as and when necessary any matters arising from the Group's financial operations; and • commission such investigations or reviews relevant to its role as it sees fit. Authority The Audit Committee in the course of discharging its duties, is authorised to: • require any officer of the Group or any subsidiary to supply such information and explanations as may be needed; • have discussions with line managers and employees of the Group and subsidiaries at any reasonable time; • draw assistance from qualified external party to advise on issues, where the members require expert input; and • convene meetings with external auditors, the internal auditors or both, excluding the attendance of the other directors and employees of the Company, whenever deemed necessary. Nestlé (Malaysia) Berhad 110925-W 59 Notice of Annual General Meeting NOTICE IS HEREBY GIVEN THAT the 24th [Twenty-Fourth] Annual General Meeting of the Company will be held at the Kristal Ballroom, First Floor, Petaling Jaya Hilton, 2, Jalan Barat, 46200 Petaling Jaya, Selangor Darul Ehsan, Malaysia on Thursday, 24 April 2008 at 10.00am for the transaction of the following business: AGENDA As Ordinary Business 1. To receive the statutory financial statements for the financial year ended 31 December 2007 and the directors’ and auditors’ reports thereon. Resolution 1 2. To approve the payment of a final dividend of 106.50 sen per share, less tax [26%], in respect of the financial year ended 31 December 2007. Resolution 2 3. To approve the payment of the directors’ fees for the financial year ended 31 December 2007. Resolution 3 4. To re-elect the following directors retiring in accordance with the Company’s Articles of Association: 4.1 Under Article 90.1 Tan Sri Dato’ Seri Syed Anwar Jamalullail Resolution 4 4.2 Under Article 90.1 Sullivan O’Carroll Resolution 5 4.3 Under Article 97 Mohd Rafik bin Shah Mohamad Resolution 6 5. To re-appoint KPMG [Firm No. AF 0758] as auditors of the Company and to authorise the directors to fix their remuneration. Resolution 7 As Special Business To consider and if thought fit, to pass the following Ordinary Resolutions: 6. Re-appointment of General [Rtd] Tan Sri Dato’ Mohd Ghazali Seth as a director pursuant to Section 129[6] of the Companies Act, 1965. “THAT General [Rtd] Tan Sri Dato’ Mohd Ghazali Seth being over the age of 70 years and retiring in accordance with Section 129[6] of the Companies Act 1965, be and is hereby re-appointed a director of the Company to hold office until the conclusion of the next Annual General Meeting of the Company.” Resolution 8 7. Re-appointment of Tan Sri Dato’ Ernst Zulliger as a director pursuant to Section 129[6] of the Companies Act, 1965. “THAT Tan Sri Dato’ Ernst Zulliger being over the age of 70 years and retiring in accordance with Section 129[6] of the Companies Act 1965, be and is hereby reappointed a director of the Company to hold office until the conclusion of the next Annual General Meeting of the Company.” Resolution 9 8. Proposed Renewal of Shareholders’ Mandate for Recurrent Related Party Transactions of a Revenue or Trading Nature as set out under Section 2.3 of the Circular to Shareholders dated 1 April 2008. “THAT the mandate granted by the shareholders of the Company on 26 April 2007 pursuant to paragraph 10.09 of the Listing Requirements of Bursa Malaysia Securities Berhad, authorising the Company and/or its subsidiaries to enter into the recurrent transactions of a revenue or trading nature as set out in Section 2.3 of the Circular to Shareholders dated 1 April 2008 [“Circular”] with the related parties mentioned therein which are necessary, for the Company and/or its subsidiaries’ day-to-day operations, be and is hereby renewed. 60 Nestlé (Malaysia) Berhad 110925-W Notice of Annual General Meeting THAT the Company and/or its subsidiaries be and are hereby authorised to enter into the recurrent transactions with the related parties mentioned therein provided that: 8.1 The transactions are in the ordinary course of business and are on terms not more favourable to the related parties than those generally available to the public, and the transactions are undertaken on arm’s length basis and are not to the detriment of the minority shareholders; To consider and if thought fit, to pass the following Special Resolution: 9. Proposed Amendments to the Company’s Articles of Association [i] THAT a new Article which read as follows be inserted immediately after the existing Article 42:Transmission of Securities from Foreign Register 42A. Transmission of Securities Where: 8.2 Such approval shall continue to be in force until the conclusion of the next Annual General Meeting of the Company, unless earlier revoked or varied by a resolution passed at a general meeting of the Company, whichever is earlier; 8.3 The directors and/or any of them be and are hereby authorised to complete and do all such acts and things [including executing such documents as may be required] to give effect to the transactions contemplated and/or authorised by this resolution; and 8.4.1 The type of the recurrent related party transactions made; and AND THAT, the estimates given of the Recurrent Related Party Transactions specified in Section 2.3 of the Circular being provisional in nature, the directors of the Company and/or any of them be and are hereby authorised to agree to the actual amount or amounts thereof provided always that such amount or amounts comply with the procedures set out in Section 2.5 of the Circular.” Resolution 10 the securities of the Company are listed on another stock exchange; and b) the Company is exempted from compliance with Section 14 of the Central Depository Act or Section 29 of the Securities Industry [Central Depositories] [Amendment] Act 1998 as the case may be, under the Rules of the Depository in respect of such securities, the Company shall upon request of a securities holder, permit a transmission of securities held by such securities holder from the register of holders maintained by the registrar of the Company in the jurisdiction of the other stock exchange, to the register of holder maintained by the registrar of the Company in Malaysia and vice versa provided that there shall be on change in the ownership of such securities. 8.4 The disclosure of the aggregate value of the recurrent related party transactions conducted pursuant to the shareholders’ mandate in the Annual Report, wherein the Company must provide a breakdown of the aggregate value of the recurrent related party transactions made during the financial year, amongst others, based on the following information: 8.4.2 The names of the related parties involved in each type of the recurrent related party transactions made and their relationship with the Company and/or any of its subsidiaries. a) [ii] THAT the existing Article 83 of the Articles of Association of the Company be amended by inserting the words “but not more than two [2] proxies” after the words “at least one [1] proxy” in line 2 and the amended Article 83 shall read as follows: 83. Where a member of the Company is an authorised nominee as defined under the Central Depositories Act, it may appoint at least one [1] proxy but not more than two [2] proxies in respect of each Securities Account it holds with ordinary shares of the Company standing to the credit of the said Securities Account. Resolution 11 Nestlé (Malaysia) Berhad 110925-W 61 Notice of Annual General Meeting NOTICE IS ALSO HEREBY GIVEN THAT, subject to the approval of the shareholders at the 24th [Twenty-Fourth] Annual General Meeting of the Company, a final dividend of 106.50 sen per share, less tax [26%], in respect of the financial year ended 31 December 2007 will be paid to the shareholders on 29 May 2008. The entitlement date for the said dividend shall be 14 May 2008. Notes: [i] A member of the Company entitled to attend and vote at the meeting is entitled to appoint a proxy to attend and vote instead of him. A proxy may, but need not be, a member of the Company and the provision of Section 149[1][b] of the Companies Act 1965, shall not apply to the Company. [ii] The instrument appointing a proxy shall be in writing under the hand of the appointor or of his attorney duly authorised in writing or if the appointor is a corporation either under the corporation’s seal or under the hand of an officer or attorney duly authorised. FURTHER NOTICE IS HEREBY GIVEN THAT a depositor shall qualify for entitlement only in respect of: [iii] Where a member of the Company is an authorised nominee as defined under the Securities Industry [Central Depositories] [Amendment] Act 1991, it may appoint at least 1 [one] proxy in respect of each A. Shares transferred into the Depositors’ Securities Account before 4.00pm on 14 May 2008 in respect of ordinary transfers; and securities account it holds with ordinary shares of the Company standing to the credit of the said B. Shares bought on the Bursa Malaysia Securities Berhad on a cum entitlement basis according to the rules of the Bursa Malaysia Securities Berhad. [iv] An authorised nominee with more than 1 [one] securities account must submit a separate instrument of securities account. proxy for each securities account. [v] The instrument appointing a proxy and the power of attorney or other authority [if any] under which it is signed or a notarially certified copy of such power or authority shall be deposited at the Share Registrar BY ORDER OF THE BOARD of the Company at Tenaga Koperat Sdn. Bhd., 20th Floor, Plaza Permata, Jalan Kampar, Off Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia, not less than 48 hours before the time appointed for holding the meeting or adjourned meeting at which the person named in the instrument proposed to vote, or in the case of a poll, not less than 24 hours before the time appointed for the taking of the poll, and in default MOHD. SHAH BIN HASHIM Company Secretary [LS 0006824] Petaling Jaya 1 April 2008 the instrument of proxy shall not be treated as valid. E X P L A N ATO R Y N OT E S O N S P EC I A L B U S I N E S S : - Section 129[6] of the Companies Act 1965 Pursuant to Section 129[6] of the Companies Act 1965, the proposed Ordinary Resolutions under items 6 and 7, are to seek shareholders’ approval on the re-appointment of directors who are over the age of 70 years. Recurrent Related Party Transaction For further information, please refer to the Circular to Shareholders dated 1 April 2008 accompanying the Company’s Annual Report for the financial year ended 31 December 2007. Proposed Amendments to the Company’s Articles of Association The proposed amendments will bring the Company’s Articles of Association in line with the amendments to the Listing Requirements of the Bursa Malaysia Securities Berhad, and to enhance administrative efficiency. 62 Nestlé (Malaysia) Berhad 110925-W Notice of Annual General Meeting Details of directors standing for re-election and re-appointment are as follows: Tan Sri Dato’ Seri Syed Anwar Jamalullail Independent, Non-Executive Director Member of the Audit Committee Malaysian citizen Age 56 years Tan Sri Dato’ Seri Syed Anwar Jamalullail was appointed as a Non-Independent, NonExecutive Director of the Company on 25 February 2002, and subsequently reclassified as an Independent, Non-Executive Director on 5 November 2004. He is also the member of the Audit Committee. Tan Sri Dato’ Seri Syed Anwar Jamalullail, who holds a Bachelor of Arts degree in Accounting from Macquarie University in Sydney, Australia, is a qualified Chartered Accountant from the Malaysian Institute of Accountant and he is also a Certified Practising Accountant from the Certified Practising Accountants of Australia, having qualified in 1984. He commenced his career in 1975, with Malaysian Airlines Systems Berhad as the Financial Accountant, before moving on to hold senior positions in various companies such as Price Waterhouse Australia, Amanah Merchant Bank Berhad, Mega SPJ Sdn. Bhd., Amanah Capital Partners Berhad and he was also the Investment Panel Chairman of Lembaga Tabung Haji. Currently he is also a director of DRB-Hicom Berhad, Cahya Mata Sarawak Berhad, EON Capital Berhad, Uni. Asia General Insurance Berhad and Uni. Asia Life Assurance Berhad. He does not own any shares in the Company, has no conflict of interest with the Group, does not have any personal interest in any business arrangement involving the Group, has no family relationship with any other director and/or major shareholder of the Group and has not been convicted of any offence within the past 10 years other than traffic offences, if any. Tan Sri Dato’ Seri Syed Anwar Jamalullail has attended all 4 [four] meetings of the Board of Directors held for the financial year ended 31 December 2007. Sullivan O’Carroll Managing Director South African nationality Age 58 years Sullivan O’Carroll, the Managing Director of the Company, was appointed as a NonIndependent, Executive Director of the Company on 1 July 2003. He holds a degree in Psychology from the University of South Africa. He has served the Nestlé group of companies for 35 years, started in 1973 as a Merchandising Trainee in Nestlé South Africa. Before his current appointment in Malaysia, Sullivan O’Carroll has held various senior positions in other Nestlé markets, including as the Market Head of Nestlé Poland. He holds 90 shares in Nestlé S.A., but has no conflict of interest with the Group, does not have any personal interest in any business arrangement involving the Group and has no family relationship with any other director and/or major shareholder of the Group. He has not been convicted of any offence within the past 10 years other than traffic offences, if any. Sullivan O’Carroll has attended 3 [three] meetings of the Board of Directors for the financial year ended 31 December 2007. Mohd. Rafik bin Shah Mohamad Non-Independent, Non-Executive Director Malaysian citizen Age 57 years Mohd. Rafik bin Shah Mohamad was appointed as a Non-Independent, Non-Executive Director of the Company on 1 June 2007. He is a qualified Chartered Accountant from the Malaysian Institute of Accountant and is a member of the Chartered Association of Certified Accountants, United Kingdom. Mohd. Rafik bin Shah Mohamad commenced his career as an Analyst with Esso Malaysia Berhad in 1973 and before joining Nestlé in 1981, he has held senior finance positions in local companies. Mohd. Rafik bin Shah Mohamad has also held various significant positions in the Nestlé group of companies Nestlé (Malaysia) Berhad 110925-W 63 Notice of Annual General Meeting since 1981, in Malaysia and other countries, with his last position as the Executive Vice President and Chief Financial Officer of Nestlé Indonesia before retiring in April 2006. Currently he is also a chairman/director of Biotropics Malaysia Berhad and Langkawi Tuna Berhad as well as director of Malaysian AgriFood Corp. Berhad. He holds 27,000 shares in the Company, but has no conflict of interest with the Group, does not have any personal interest in any business arrangement involving the Group, has no family relationship with any other director and/or major shareholder of the Group and has not been convicted of any offence within the past 10 years other than traffic offences, if any. Mohd. Rafik bin Shah Mohamad has attended all 2 [two] meetings of the Board of Directors held since his appointment, for the financial year ended 31 December 2007. General [Rtd] Tan Sri Dato’ Mohd Ghazali Seth Independent, Non-Executive Director Chairman of the Board of Directors Chairman of the Audit Committee Malaysian citizen Age 79 years General [Rtd] Tan Sri Dato’ Mohd Ghazali Seth was appointed as an Independent, NonExecutive Director of the Company on 6 January 1986. He is the Chairman of the Board of Directors and the Audit Committee. General [Rtd] Tan Sri Dato’ Mohd Ghazali Seth is a retired General who has had an illustrious career with the Malaysian Armed Forces for nearly 36 years. Currently he is also a director of ABN-AMRO Bank Berhad and Pacific & Orient Insurance Co. Berhad. He holds 10,000 shares in the Company, but has no conflict of interest with the Group, does not have any personal interest in any business arrangement involving the Group, has no family relationship with any other director and/ or major shareholder of the Group and has not been convicted of any offence within the past 10 years other than traffic offences, if any. General [Rtd] Tan Sri Dato’ Mohd Ghazali Seth has attended all 4 [four] meetings of the Board of Directors held for the financial year ended 31 December 2007. Tan Sri Dato’ Ernst Zulliger Independent, Non-Executive Director Member of the Audit Committee Swiss nationality Age 75 years Tan Sri Dato’ Ernst Zulliger was appointed as an Independent, Non-Executive Director of the Company on 30 November 1983. He is also a member of the Audit Committee. Tan Sri Dato’ Ernst Zulliger studied Commerce and Business Administration in Switzerland and has also attended the International Institute for Management Development [IMD], in Lausanne, Switzerland. He has served the Nestlé group of companies worldwide for a remarkable 37 years and prior to his retirement, he was the Managing Director of the Company. He does not own any shares in the Company, has no conflict of interest with the Group, does not have any personal interest in any business arrangement involving the Group, has no family relationship with any other director and/or major shareholder of the Group and has not been convicted of any offence within the past 10 years other than traffic offences, if any. Tan Sri Dato’ Ernst Zulliger has attended 2 [two] meetings of the Board of Directors held for the financial year ended 31 December 2007. NESTLÉ (MALAYSIA) BERHAD (110925-W) (Incorporated in Malaysia) Proxy Form No. of shares held I / We NRIC No: [New] [Old] NRIC No: [New] [Old] NRIC No: [New] [Old] of being a member of Nestlé [Malaysia] Berhad, hereby appoint *the Chairman of the meeting or of or failing him/her, of as my/our proxy to vote for me/us on my/our behalf at the 24th [Twenty-Fourth] Annual General Meeting of the Company to be held at the Kristal Ballroom, First Floor, Petaling Jaya Hilton, 2, Jalan Barat, 46200 Petaling Jaya, Selangor Darul Ehsan, Malaysia on Thursday, 24 April 2008 at 10.00am and at any adjournment thereof. * Delete if not applicable My/Our proxy is to vote as indicated with an “X” below. If no specific direction as to voting is given, the proxy will vote or abstain from voting at his discretion. No. Resolutions For 1. To receive the statutory financial statements for the financial year ended 31 December 2007 and the directors’ and auditors’ reports thereon. 2. To approve the payment of a final dividend of 106.50 sen per share, less tax [26%], in respect of the financial year ended 31 December 2007. 3. To approve the payment of the directors’ fees for the financial year ended 31 December 2007. 4. To re-elect Tan Sri Dato’ Seri Syed Anwar Jamalullail as a director of the Company. 5. To re-elect Sullivan O’Carroll as a director of the Company. 6. To re-elect Mohd. Rafik bin Shah Mohamad as a director of the Company. 7. To re-appoint KPMG [Firm No. AF 0758] as Auditors of the Company and to authorise the directors to fix their remuneration. 8. To re-appoint General [Rtd] Tan Sri Dato’ Mohd Ghazali Seth as a director of the Company. 9. To re-appoint Tan Sri Dato’ Ernst Zulliger as a director of the Company. 10. Proposed Renewal of Shareholders’ Mandate for Recurrent Related Party Transactions of a Revenue or Trading Nature as set out under Section 2.3 of the Circular to Shareholders dated 1 April 2008. 11. Proposed amendments to the Company’s Articles of Association. Dated this day of Notes: 2008 [i] A member of the Company entitled to attend and vote at the meeting is entitled to appoint a proxy to attend and vote instead of him. A proxy may, but need not be, a member of the Company and the provision of Section 149[1][b] of the Companies Act 1965, shall not apply to the Company. Witnessed by: [ii] The instrument appointing a proxy shall be in writing under the hand of the appointor or of his attorney duly authorised in writing or if the appointor is a corporation either under the corporation’s seal or under the hand of an officer or attorney duly authorised. Signature: [iii] Where a member of the Company is an authorised nominee as defined under the Securities Industry [Central Depositories] [Amendment] Act 1991, it may appoint at least 1 [one] proxy in respect of each securities account it holds with ordinary shares of the Company standing to the credit of the said securities account. Address: Company Stamp: Occupation: Against Signature of Shareholder or Common Seal [iv] An authorised nominee with more than 1 [one] securities account must submit separate instrument of proxy for each securities account. [v] The instrument appointing a proxy and the power of attorney or other authority [if any] under which it is signed or a notarially certified copy of such power or authority shall be deposited at the Share Registrar of the Company at Tenaga Koperat Sdn. Bhd., 20th Floor, Plaza Permata, Jalan Kampar, Off Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia, not less than 48 hours before the time appointed for holding the meeting or adjourned meeting at which the person named in the instrument proposed to vote, or in the case of a poll, not less than 24 hours before the time appointed for the taking of the poll, and in default the instrument of proxy shall not be treated as valid. Please fold here to seal Please fold here to seal Tenaga Koperat Sdn. Bhd. 20th Floor, Plaza Permata Jalan Kampar, Off Jalan Tun Razak 50400 Kuala Lumpur stamp Affix postage www.nestle.com.my Nestlé (Malaysia) Berhad 110925-W Nestlé House 4, Lorong Persiaran Barat 46200 Petaling Jaya Selangor, Malaysia Tel: (+603) 7965 6000 Fax: (+603) 7965 6767 Nestlé Consumer Services Free Phone: 1-800-88-3433