INTEGRITY – When one’s words and actions create trust, as evidenced by being truthful, respectful, and consistent Consistently acts in the best interest of our patients, family members, co-workers, and the hospital staff, medical staff, & volunteers Speaks up when something appears wrong or inappropriate Accepts responsibility for one’s actions and the resulting outcomes Open and honest in one’s dealing with others COMPASSION – Meeting individual needs with kindness, care and empathy Anticipates and responds quickly to the needs of others Acknowledges others by name and greets people with a smile and direct eye contact Treats others with respect and dignity Actively listens to understand the needs of others BALANCE – Harmony in ones professional, personal, and community life as well as in ones’ own mind, body, and spirit Be willing and open to continuous learning and to new ideas Contributes to the morale of co-workers through encouragement and support Promotes healing through a sense of humor, touch, and prayer Appreciates the value of good nutrition and regular exercise. EXCELLENCE – Provides care and services that are safe, reliable, and patient centered that drive extraordinary clinical, operational and financial performance Creates a patient experience that is consistently reliable and safe Advocates for the patient to exceed expectations Consistently follows institutional and regulatory guidelines putting safety first STEWARDSHIP - Ensures sustainability and preeminence in patient care by responsively managing resources entrusted to us Takes ownership by adding value each day to protect and sustain organization Efficiently utilizes the tools and resources provided Understands the importance of individual contributions to our overall success Consistently strives to eliminate unnecessary costs to the company TEAMWORK – An environment of belonging that values diversity of thought and background while encouraging individuals to share their different perspectives Recognizes and shares credit with others on the team Encourages team spirit through positive feedback and celebrating success Ensures the success of the team by sharing all relevant information Seeks to retain team strength by valuing diversity with its members My Commitment to a Great Patient Experience I promise to never lose sight of the reason we’re here… to serve our patients. As a dedicated member of the BFMC team, I recognize that I am a key to providing caring services whether I serve patients and families directly, or I serve and support my coworkers who do. I commit myself to living by our values and patient Experience Performance Standards on the job. Revised copy 04/27/2011