EvalS Performance Evaluation Management System
RELIABILITY/DEPENDABILITY – Consistently demonstrate accountability for actions; can be counted on to follow through and
achieve results.
Tasks
General
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Exceeds Expectations
Exceptionally conscientious of the
quality of service provided by
themselves, their team, and the unit.
Has reputation for consistently going
above and beyond the call of duty.
Exceptionally accountable.
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Professionalism
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Focus
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Work and work areas are consistently
clean, neat and orderly.
Goes out of way to clean other areas or
make suggestions about ways to bring
more order to the company.
Trustworthy and discrete with
information of a sensitive or confidential
nature. Consistently seen as a role
model for professionalism.
Continually and consistently helps
others within the unit to improve their
professionalism.
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Self directed, takes initiative, follows-up
and provides support without being
asked.
Consistently finishes own work on time
or ahead of schedule.
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Meets Expectations
Consistently accepts personal
responsibility for dependability and
reliability for accomplishing all tasks.
Assists others to improve the team's
performance.
Understands the need to be transparent
and admits mistakes openly.
Promptness and attendance is the
standard.
Maintains a clean, professional and
organized work area.
Reliably handles confidential
information.
Makes positive comments to others
about their professional manner.
Projects a positive image by speaking
positively about customers, staff and
supervisor when interacting with others.
Is an ambassador for OSU.
Shows respect for others by giving staff
member or customer the benefit of the
doubt. Judges favorably first,
empathizes and doesn’t blame.
Works according to procedures with a
minimal amount of supervision, follow
up, direction, or support.
Finishes own work on schedule.
Understands how to prioritize tasks and
responsibilities in conjunction with
serving team members and customers.
Performance Standards – Reliability, Published: October 13, 2011, Office of Human Resources.
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Does Not Meet Expectations
Denies responsibility for personal
actions and work.
Often transfers blame for problems
onto others, the system, etc.
Fails to recognize that success of unit
and team is based on success of each
individual.
Does not meet attendance standards
and does not report for work on time.
Tendency to be careless, untidy and
uncertain about location of paperwork.
Handles confidential information in a
careless manner.
Makes occasional negative comments
to others about their handling of a
situation.
Needs regular supervision, follow-up,
direction, and/or support.
Often needs help to finish own work.
Keeps people waiting.
Ignores work that has to be done.
Let's others do assigned tasks.
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EvalS Performance Evaluation Management System
Focus
(continued)
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Service
Orientation
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Reorganizes work and priorities to
accept new responsibilities, discarding
non-essential work.
Keeps track of several tasks at once,
moving toward completion.
Takes responsibility for problem
resolution wherever possible, going
beyond assigned work where
appropriate.
Negotiates workable deadlines with
others to balance workload.
Gives undivided and individual attention
to every staff member or customer
without delay in service or impeding the
work of others.
Treats staff and customers as top
priority, clearly communicates their
importance, and demonstrates effort to
meet all requests and needs.
Consistently helps staff members to
succeed.
Consistently follows procedures and
policies, problem solving in pursuit of
high quality customer service.
Pays attention and anticipates needs.
Regularly assists others both inside and
outside one’s personal area of
responsibility.
Enthusiastically does the difficult or
undesirable work and assists others in
completing their tasks.
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Groups similar work assignments
together, then does them at the same
time.
Let's others know in time if something of
higher priority comes in and a job won't
get done and asks for help.
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Acts effectively to solve problems in a
timely fashion.
Interacts well with staff members and
customers.
Helps staff members to succeed.
Assists others positively and readily at
their request.
Concerned about the quality of work
provided by the department.
Looks for over-busy people and offers to
lend a hand.
Posts records on time as information
comes in, so that records are always up
to date and accurate.
Arranges information and records with
an eye toward easy, useful retrieval.
Helps with the difficult or undesirable
work.
Performance Standards – Reliability, Published: October 13, 2011, Office of Human Resources.
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Requires constant reminders about
doing tasks.
Unenthusiastic in arranging their own
workload.
Tendency to stretch out assignments to
conform to the established working
hours.
Procrastinates and leaves monthly
things to last few days of month.
Does not demonstrate interest in staff
member or customer needs or
concerns.
Supports coworkers upon their request.
Does not notice other staff's needs or
problems.
Say's "That's not my job...I'm not
getting paid to do that."
Accepts work grudgingly.
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EvalS Performance Evaluation Management System
Accountability
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Consistently comes to work on time and
engages in constructive work during
assigned shift.
Keeps supervisor appraised of
whereabouts while at work.
Anticipates the need for leave and
informs supervisor of expected time off
for any purpose.
Earns respect of staff, customers, and
supervisor by consistently and judicially
managing the use of leave by keeping
others informed about projects, tasks,
or location of important information or
things in their absence.
Takes full responsibility for own work
and actions.
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Consistently comes to work on time and
engages in constructive work during
assigned shift.
Keeps supervisor apprised of
whereabouts while at work.
Anticipates the need for leave and
informs supervisor of expected time off
for any purpose.
Manages use of leave by keeping
positive leave balances and
communicates with others about
projects, tasks, or location of important
information or things in their absence.
Takes responsibility for own work and
actions.
Performance Standards – Reliability, Published: October 13, 2011, Office of Human Resources.
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Uses all available leave each month.
Does not begin work at the beginning
of the shift and does not remain
focused on the job or work at hand.
Does not come to work on time.
Occasionally may deny responsibility
for personal actions and work.
Takes responsibility for some of own
service quality, attributes responsibility
to others.
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