Department: Office Systems Technology Associate Degree
Mission:
The mission of the Office Systems Technology associate degree is to provide quality educational opportunities in response to
community need and through excellence in teaching which leads to initial employment and career advancement in the
administrative field for a business office.
Purpose:
The Office Systems Technology curriculum will assist students in developing basic and advanced skills in micro-computer word
processing, desktop publishing, spreadsheet, web page and database design and maintenance. Students will focus on
communication, accounting, professional development and office management skills, as well as office procedures.
ASSESSMENT OF OUTCOMES
Expected Learning Outcome (Goal): Demonstrate advanced skills in using and integrating word processing, spreadsheet,
database, and presentation software.
Procedures, Measures and Standards
Where in the curriculum
What specifically will
you measure?
will it be measured?
Word processing skills
CPT-179
Spreadsheet skills
CPT-174
Database skills
CPT-172
Presentation skills
CPT-290
How will it be
measured? (with what
method or instrument)
What is the acceptable
performance standard?
What is the actual
performance?
Tests
Assignments
Projects
Tests
Assignments
Projects
Tests
Assignments
Projects
Tests
Assignments
Projects
85% of the participating
students will achieve a
grade of C or better
85% of the participating
students will achieve a
grade of C or better
85% of the participating
students will achieve a
grade of C or better
85% of the participating
students will achieve a
grade of C or better
89% of students passed
with a C or better
81% of students passed
with a grade of C or
better
83% of students passed
with a grade of C or
better
86% of students passed
with a grade of C or
better
Evaluation and Use of Results: Students struggle with the converting word problems into formulas in the spreadsheet class.
More practice and training exercises can be provided to help develop this area. A module of database software is being added
to the content of CPT-101 – Introduction to Computers for the 2004-05 academic year. This will provide an introduction to the
topic which should improve success at the next level.
Expected Learning Outcome (Goal): Perform routine accounting applications
Procedures, Measures and Standards
What specifically will
Where in the curriculum
you measure?
will it be measured?
Dual Entry System
using Debits and Credits
ACC-111
How will it be
measured? (with what
method or instrument)
What is the acceptable
performance standard?
What is the actual
performance?
Assignments
Tests
Final Exam
85% of the participating
students will achieve a
grade of C or better
92% of students passed
with a grade of C or
better
Evaluation and Use of Results: Students receive a working knowledge of the beginning phases of accounting. Excel projects
are used to strengthen the content and are sometimes difficult for students if CPT-101 – Introduction to Computers has not
been completed prior to taking this course.
Expected Learning Outcome (Goal): Demonstrate professionalism
Procedures, Measures and Standards
What specifically will
Where in the curriculum
you measure?
will it be measured?
Professional Attire
OST-133
Resume
OST-133
How will it be
measured? (with what
method or instrument)
Mock Interview
Presentation
What is the acceptable
performance standard?
What is the actual
performance?
85% of the participating
students will achieve a
grade of C or better
95% of students passed
with a C or better
Mock interview
preparation
85% of the participating
students will achieve a
grade of C or better
95% of students passed
with a C or better
Evaluation and Use of Results: Students understand the relevance of professionalism in the chosen career path and are able
to demonstrate the learning outcome through the above instruments. They are given opportunities throughout the program to
participate in discussions and to practice the desired behaviors prior to being graded on them. More interactive group work in
related classes will continue to enhance the desired outcome.
Expected Learning Outcome (Goal): Demonstrate routine and specialized office procedures
Procedures, Measures and Standards
What specifically will
Where in the curriculum
you measure?
will it be measured?
How will it be
measured? (with what
method or instrument)
What is the acceptable
performance standard?
What is the actual
performance?
Usage of multi-line
phone systems, office
equipment, and filing
systems
OST-141
Assignments
Projects
Tests
85% of the participating
students will achieve a
grade of C or better
92% of students passed
with a C or better
Shadowing assignment
OST 141
Instructor rating
85% of the participating
students will achieve a
grade of C or better
92% of students passed
with a C or better
Usage of copier and fax
machines.
OST-142
Assignments
Projects
Tests
85% of the participating
students will achieve a
grade of C or better
86% of students passed
with a C or better
Make travel and
meeting arrangements
OST-142
Assignments
Projects
Tests
85% of the participating
students will achieve a
grade of C or better
86% of students passed
with a C or better
Evaluation and Use of Results: The content of these 2 courses is such that students are given assignments to complete with
instructor direction and assistance in OST-141 and similar assignments with little direction and intervention in OST-142. This
process allows students to practice similar tasks many times at increasing levels of difficulty.
Expected Learning Outcome (Goal): Perform routine and specialized administrative procedures in a cooperative work
experience environment
Procedures, Measures and Standards
What specifically will
Where in the curriculum
you measure?
will it be measured?
Job performance based
on course competencies
OST-270
How will it be measured?
(with what method or
instrument)
What is the acceptable
performance standard?
What is the actual
performance?
Instructor rating
Preceptor rating
Ranking of 8 or higher
(using a 10 point scale)
100% of students
received a ranking of 8
or higher by both the
preceptor and the
instructor
Evaluation and Use of Results: By the time students reach this point in the program (this course is taken the final semester
before graduation), skills have been acquired and developed that allow for them to be very successful in the cooperative work
environment.