Washington
Metropolitan
Area
Transit
Authority
RFP CQ-12255
COMPUTER TRAINING & SERVICES
Technical Scope of Services
(Revised September 18, 2012)
1
RFP CQ-12255
COMPUTER TRAINING & SERVICES
Technical Scope of Services
(Revised September 18, 2012)
Introduction/Background
I. The Washington Metropolitan Area Transit Authority (WMATA) wishes to enter into a
services requirement contract with one or more vendors to provide a range of computer
training programs and services for employees. Primary use will be for WMATA
employees and to assist WMATA Departments with personal computer training, high
tech computer training and Computer Based Training (CBT) development for CBT’s.
WMATA is in need of building an off-the-shelf CBT library of titles which cover a variety
of standard business, mechanical, electrical, and safety topics. These programs and
services will provide employees with opportunities to prepare for promotions, lateral
moves and increase their value in current positions.
II. Like many other high-growth industries, the transit industry is experiencing rapid change
in technology, customer demands, ridership and the impact of retirement. In order to
maintain and expand both service quality and efficiency, WMATA will ensure that its
existing labor force and incoming employees possess the necessary knowledge, skills,
and abilities to achieve its strategic goals. Efficient, timely, and effective talent
management and talent development will be crucial for attracting, retaining, and
developing the workforce.
III. WMATA’s workforce includes operational and non-operational disciplines, professional,
and skilled-trade positions. WMATA’s workforce must be equipped to continuously
improve, engage in lifelong learning, and demonstrate an ability to transfer knowledge,
skills and abilities effectively from one position to another within the company.
IV. WMATA has identified a need for specialized High Tech Computer training for
employees who support many of our business systems. High Tech training is designed
to address training gaps standard market based computer training will not cover
WMATA’s High Tech business development needs.
V. WMATA maintains a central training registration system which schedules, tracks and
records all training attended by WMATA employees.
Current Scope of Work
I. WMATA requires that computer training be provided for its staff in two ways:
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A. Through courses offered in one of WMATA’s four computer training labs
B. Through a WMATA course offered at the vendor’s training facility (A site visit will be
conducted prior to contract award to assure facilities meet the needs of WMATA.)
II. Contractors may provide off-the-shelf programs tailored for WMATA. Contractor
developed and off-the-shelf courses will be accepted based upon the following criteria:
1). Courses have been reviewed by WMATA’s learning and development design
specialist; 2). Courses have been tailored for the needs and/or approved by WMATA.
III. A list suggesting the range of programs and courses needed is included in this
document. These courses are WMATA’s best estimate of the immediate and future
needs of its employees. Contractors are not required to bid on all courses listed.
IV. Training courses provided by the vendor(s) to meet the needs of the WMATA workforce
will be coordinated by the Contracting Officer’s Technical Representatives (COTRs). The
vendor(s) will provide training to accommodate the work schedules of various WMATA
sites. This means that in addition to providing training during normal business hours,
classes may be offered at different times during evenings, and nights. Training will be
presented at WMATA facilities in the Washington Metropolitan Area.
V. Ideally, each course should meet the following instructional design criteria to best meet
the needs of WMATA’s unique audience.
Is AICC and SCORM Compliant: Should be compatible with WMATA’s
Learning Management System and have data tracking and
bookmarking capabilities.
Is 508 Compliant: Have both audio and text options.
Uses Simple, Clear Language: The written text and spoken audio is
clear and the first time the learner reads or hears it. Where possible,
well-chosen graphics should b used to “do the talking”.
Is Visually Engaging: Should have a variety of graphics which
complement or explain the text. Additionally, any visuals of people
should reflect our racially diverse workforce, in both office and field
settings.
Is Organized in Short Sections: Learners should not be required to sit
in one place and focus for longer than about 45 minutes, with 20-30
minutes being the ideal. Topics that require a longer program should
be modular.
Has the Right Amount of Interactivity: Learners should have enough
interactions (about every five screens) to keep them engaged in the
program, but not so many that they are overwhelmed with being
asked to do too much. Programs that are primarily “page turners”
are unacceptable.
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Offers Immediate Feedback to the Learner: Commentary for both
correct and incorrect answers should be available to let learners
know why their answer(s) to quiz and test items are right or wrong.
Vendor personnel working on this program must be proficient in
supporting, maintaining, developing and implementing modern
technology solutions in a corporate environment using the latest
software in development of CBT’s.
VI. The vendor will provide the outlined training. WMATA must approve all training
instructors. The prime contractor must present instructor resumes based on a resume
review, prior to them presenting courses for WMATA employees. All instructors must
attend a briefing session after contract award, and once each year thereafter to assure
that WMATA standards and procedures are fully understood.
VII. On occasion, WMATA requires training in unusual or difficult, highly technical software
packages. Vendors should offer a wide variety of courses in such areas to include, but
are limited to Web Development (SharePoint), Network Administration (Active
Directory), Cisco authorized certifications, Project Management certifications (PMP),
PeopleSoft Support Tools, Helpdesk Management, Database development, Virtual
Desktop Technology and Microsoft technical courses. These courses most often will be
attended at vendors training facility.
VIII. In situations where certification is offered, courses often must be taken in a specific
order with satisfactory performance in one class as a prerequisite for advancement to the
next. Therefore, WMATA wishes the contractor to develop and administer a process to
assure that each participant is prepared to advance consistently and successfully through
his/her assigned series of classes. WMATA must be kept informed if an employee fails a
course within a certification program. WMATA employees failing a course should be
allowed to attend a second session of that course for free.
IX. WMATA may need to schedule one of its training courses to be held at the Vendor’s
facility. Those facilities must be located within a quarter mile walk from a Metro
Station, or a Metro Bus stop preferably in the District of Columbia, as it is central to all
WMATA facilities. The facilities must be equipped with computers and support at least
12 students with each student having access to an individual computer. Facilities must
be handicapped accessible in all respects, meeting the requirements of the American’s
with Disabilities Act. A site visit will be conducted prior to contract award to assure
facilities meet the needs of WMATA.
Deliverables
I. Classes may range in length from three and a half hours to 5 days. In the case of classes
requiring multiple days, these may or may not be consecutive.
A. Half-day training is defined as a three and a half hour structured course.
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B. A one-day training course is defined as a six-hour structured course. In addition,
there will be a lunch break of one hour.
C. A two-day course is defined as two six-hour structured days. These days may or may
not be consecutive.
D. A three-day course is defined as three six-hour structured days. These days may or
may not be consecutive.
E. A five-day course is defined as five six-hour structured days. These days may or may
not be consecutive.
F. Night classes may be presented as half-day or full day as specified by the COTRs.
G. Classes may also be required on week day evenings or nights. Weekday classes are
from 8:00a.m. – 4:30p.m. M-F, evening classes are from 4:30p.m - 12:00a.m. M-F,
night classes are from 12:00a.m. – 8:00a.m M-F. Those time schedules will be
negotiated on an as needed basis.
II. Course Materials
A. The vendor will provide clean, professional, copies of the course materials within 410 days of a scheduled class, depending on the course length and sponsor needs.
B. The vendor will provide clean, professional, copies of the course materials to
employees attending training at the vendor facility on the first day of training.
III. Class/Instructor Evaluation
A. A standard WMATA course evaluation will be conducted to evaluate instructional
effectiveness as appropriate including, but not limited to the following:
1. Increased awareness or knowledge of the topic presented
2. Demonstrated learning based on formal or informal objective pre & post
assessment(s)
3. The participant’s perception of the value of the program
4. Instructor effectiveness in terms of class management, facilitation skills,
instructional skill with diverse audiences and different learning styles.
IV. Instructor Requirements
A. Instructors are expected to arrive at the training site no less than one-half hour
before the scheduled beginning of the class for set up. Instructors are expected to
remain in the classroom one-half hour after class to answer questions.
B. Instructors are required to have at least five years instruction/ facilitation
experience.
Technical Evaluation Criteria and Submittal Requirements
I. Each technical proposal shall enable WMATA’s evaluating personnel to make a thorough
evaluation and arrive at a sound determination as to whether or not the proposal will
meet the requirements of the Authority. Each technical proposal shall be specific,
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detailed, and complete as to clearly and fully demonstrate that the prospective vendor
has a thorough knowledge and understanding of the requirements and has valid and
practical solutions for technical problems. Statements which paraphrase the
specifications or attest that “standard procedures will be employed,” are inadequate to
demonstrate how it is proposed to comply with the requirements of the specification.
As a minimum, the proposal must be externally tabbed in the order of the evaluation
criteria. The first page could include a summary of the proposed services.
II. The three components for this solicitation are:
A. Personal Computer Training
B. High Tech Computer Training
C. CBT Development
Criteria for Evaluation
A. Quality and Thoroughness of Course Content Outline
Proposals will be evaluated on the quality and thoroughness of course content. Course
content must focus on practical applications but should include any necessary
theoretical information for each subject area.
Required Submittal:
1. The vendor will provide a description, in outline form, for each of the
following courses:
a. Introduction to MS Word 2007
b. Introduction to DreamWeaver CS5
2. The above listed course materials will be evaluated as a representative
sample for purposes of evaluating the technical proposals relative to
personal computer training courses and high technology courses. The
vendor must provide a sample of the participants guide for the Introduction
to MS Word 2007 and Introduction to DreamWeaver CS5 (or personal
computer training) as part of the proposal.
B. Quality of Personnel
The vendor will be evaluated on the quality and quantity of key personnel for
performance under this contract. The vendor must demonstrate a sufficient number of
qualified instructors to handle the number of courses they are proposing to offer. Each
qualified instructor must, at a minimum, have at least three years experience teaching
the personal and/or technical computer courses listed in this Scope of Work. The
vendor will ensure that there is a qualified back-up instructor who is prepared to
facilitate the course in the event that the primary instructor is incapable of doing so.
Required Submittal:
A resume must be submitted for each instructor, listing the course they will
teach and any requisite degree, certification or license (where applicable) related
to the programs they will be presenting. Three recent references for
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presentation of training programs similar to the Authority’s requirement are also
required. Contract offers will be evaluated on how well proposed key personnel
meet or exceed WMATA’s required education and experience qualifications.
C. Technical Approach:
The vendor shall be evaluated on the extent and familiarity demonstrated in
understanding the overall approach and application of ISD (Instructional Design) and
adult learning theory as evidenced by a statement defining that understanding.
Required Submittal:
Proposed approach to training and how ISD and learning theory is incorporated
in your training.
D. Corporate Experience
The vendor’s corporate experience within the past five years will be evaluated.
Evaluators will be looking at the following areas:
Required Submittal:
a. The corporate experience of the vendor as demonstrated through
knowledge and ability to teach required course(s).
b. The vendor’s outcomes achieved on similar contracts. Specific
information to be provided that will be evaluated includes a summary
of recent contracts which include references with telephone
numbers.
E. Computer-based Training Development (Limited only to CBT’s)
The vendor will be evaluated on the instructional quality and relevance of the
CBT courses available.
Required Submittal:
The vendor must provide a catalog, and outline of each CBT. The vendor will also
provide a resume and experience of proposed CBT developer(s). CBT must be in
alignment with Microsoft and Adobe instructional design standards.
F. Location/Quality of Vendor Training Site
The vendor will be evaluated on the quality and location of vendor training site.
Required Submittal:
1. The vendors will specify the room capacity of each of their computer
training facilities to include the number of computers in each facility.
2. Training facilities must be located within a quarter mile walk from a Metro
Station or a Metro Bus stop preferably in the District of Columbia, as it is
central to all WMATA facilities.
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Performance Schedules - (More applicable to CBT Development)
I. Timelines for tasks
II. Milestone plans
III. Resource constraints
Location of work and any constraints
I. WMATA will provide classes at any four (4) of its PC training facilities. Listed below are
the current locations and available PC’s for each site.
A. WMATA Headquarters, 600 5th St., NW, Rm. 807, Washington, DC – 13 PC’s
B. Carmen Turner Facility, 3500 Pennsy Drive, Rm. B217, Landover, MD – 14 PC’s
C. Carmen Turner Facility, 3500 Pennsy Drive, Rm B220, Landover, MD – 30 PC’s
D. Metro Supply Facility, Landover, MD – 13 PC’s
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REQUEST FOR PROPOSAL PRICE SCHEDULE
The Washington Metropolitan Area Transit Authority (WMATA) hereby requests a FIRM
FIXED PRICE quotation for the following courses. Contractor to provide pricing for the base
year and four one year options. Pricing is to be recorded in the RFP Price Schedule pages for
this solicitation.
I.
Standard Instructor-led Training Course:
Course: Desktop Computer
Training
Course Description
MS Word 2007 (Level 1)
Introduction
Begin your day with learning all about the new look of
Word 2007. Learn to use the Office Button when you want
to save, print or publish a file. Learn the key skills of
cutting, copying and pasting text in Word. Format your text
to make it look good! Use paragraph formatting to learn
about spacing your document as preferred. Learn about
document views and which one to use and when.
Attendees will use templates to save them time when
creating everyday documents. Learn the new features of
word such as document themes and using SmartArt when
working with lists. A full day targeted to get you up and
running in Word!
MS Word 2007 (Level 2)
Intermediate
Attendees will learn to insert Headers and Footers at the
top and bottom of each page. We’ll also cover Section
Breaks which allow you to format different parts of your
document in different ways. This class also covers the
very important topic of using Styles in Word. Learning to
use Styles appropriately in Word is a ‘must know’. Styles
provide consistency throughout your documents also can
be a time-saver for making global changes to the look of
your document. The other big winner for this class is
learning to insert, modify and format Tables. Tables are
helpful when you want to make a list or have a comparison
area in your document. Quick formatting will make your
tables look great.
Length Of Course /
Prerequisites
1-day class
Prerequisites: Students
should be comfortable with
the mouse and keyboard
and understand basic
Windows navigation and
file management.
1-day class
Prerequisites: Students
should have completed
Word 2007 Introduction or
have equivalent
knowledge.
1-day class
MS Word 2007 (Level 3)
Advanced
Students attending this course will be introduced to a
variety of advanced Word topics. Use mail merge for
letters, labels, directories and more. Our instructor will
walk you through completing a mail merge and allow for
practice time so that you are comfortable doing this
yourself. Track document changes and insert comments
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Prerequisites: Students
should have completed
Word 2007 Intermediate or
have equivalent
knowledge.
for co-workers to review. Learn how Macros are handled
differently in Office 2007. Remember using Styles from ord
Intermediate? We’ll use styles to create a Table of
Contents and an Index of Reference. Create a form that
employees can complete electronically. Topics in
advanced classes hone in on productivity and efficiency.
NEW FEATURES IN MS WORD
2007 FOR EXPERIENCED
USERS
What an exciting upgrade! This latest version from
Microsoft is chock-full of wonderful new features and
enhancements to some of your frequently used functions.
Get familiar with the new fluent user interface. Learn to
use the Ribbons and Tabs. Check out the new Quick
Styles gallery and exciting new Chart Tools. Learn how
Themes will save you time in making your documents,
spreadsheets, charts and presentations match. We can't
wait to show you the new SMARTArt which will make you
never want to use a Bullet again. Hundreds of new
templates for you to choose from that are pulled directly
from Microsoft's website.
MS Excel 2007 (Level 1)
Introduction
This already great application has a lot of new features to
make your spreadsheets look even better. Attendees will
navigate through the 2007 Ribbon interface and
spreadsheet components. Learn how easy it is to create
simple formulas and where to locate shortcuts. Users will
format their text and numbers for a professional look.
Learn to set the page properties and print properly. We will
give you suggestions on how to avoid wasting paper when
printing in Excel.
MS Excel 2007 (Level 2)
Intermediate
This class is all about taking your Excel skills to the next
level. Users will learn the processes involved in working
between two or more Excel spreadsheets. Learn the value
of creating Range Names versus referring to cells by their
location. Students will create filters to change how they
look at their data and charts to display the data visually.
Here is where students start to learn about using Excel
Functions such as working with dates or TRUE or FALSE
questions. Add additional effects and objects to your
spreadsheet to highlight important information. Present
your data by learning to create and edit Charts. Learn to
add text boxes, work with the Chart legend and add data
labels
MS Excel 2007 (Level 3)
Advanced
This class begins with learning Advanced Functions such
as Vertical and Advanced Lookup. Build on your IF
function skills by learning how to use operators like AND /
OR. Analyze your data by learning how to create Pivot
Tables. This is a great feature of Excel and will allow you
to look at your data many different ways – without having
to touch the original data source. When you adjust your
budget numbers – consider using Scenarios and Goal
Seeking. Students will be able to change the data in one
cell allows you to see how all of the other cells are
impacted by the given Scenario. They will also learn to
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1-day class
Prerequisites: Students
should be experienced with
a previous version of MS
Word.
1-day class
Prerequisites: Students
should be comfortable with
the mouse and keyboard
and understand basic
Windows navigation and
file management.
1-day class
Prerequisites: Students
should have completed
Excel 2007 Introduction or
have equivalent
knowledge.
1-day class
Prerequisites: Students
should have completed
Excel 2007 Intermediate or
have equivalent
knowledge.
Export and Import data from Excel to other applications.
Learn to use the new Developer tab to record and use the
Macros.
MS PowerPoint 2007 (Level 1)
Introduction
Attendees will love this fun class! They will learn the
foundation of PowerPoint by creating new slides, editing
text and making your overall presentation consistent by
learning how to use Themes. Make your slide background
attractive by applying creative and good striking already
created by Microsoft. Learn how to make numbered or
bulleted lists and then be able to edit this list with
successful results. They will also insert clipart and photo
images to enhance your presentations.
MS PowerPoint 2007 (Level2)
Intermediate
After you get over the initial fun of PowerPoint you realize
there is a lot more to this application than just creating
slides and running the presentation. This class takes users
to the point of being able to accomplish many more tasks
in PowerPoint. Students will learn to create a presentation
all from the Outline Tab. Some users will prefer this
method to the traditional process of using the New Slide
button. Microsoft totally redesigned how to do Charts in
PowerPoint. You’ll leave class having created and
customized a chart to your specifications. Sometimes you
just can’t find the image you need. Learn to create them
yourself using the Drawing Objects. Intermediate students
will love creating a Photo Album in PowerPoint which is a
new feature with 2007. We know you want special effects
and this is where you’ll get them. Spend time watching
your objects fly, swivel and rotate – just to name a few
MS PowerPoint 2007 (Level 3)
Advanced
Students will learn to customize slides, handouts, tables
and more. Learn how to work efficiently with multiple
presentations at once. Learn how to use Hyperlinks in
your presentation to make any presentation more
interactive. Create links to websites, other places in the
presentation or a folder on your network drive. See how
Office applications interact by exporting handouts to Word
for even greater customization. Prepare your presentation
for a wider audience by saving it as a web page and
compressing all the pictures to save file space.
NEW FEATURES IN MS
POWERPOINT 2007 FOR
EXPERIENCED USERS
PowerPoint users will be delighted with the new features
of 2007. Did you know that Microsoft eliminated Menu
Bars? You’ll learn to navigate the new Ribbon technology.
Also, you will use a feature called Live Preview which
allows you to preview changes before you actually make
them. If you like to use bullets in your presentations, you
will be particularly interested in the SmartArt feature which
allows you to create graphic representations of your
bullets. Very exciting and very pretty! Another major
change is that you how you choose slide layouts -- we’ll
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1-day class
Prerequisites: Students
should be comfortable with
the mouse and keyboard
and understand basic
Windows navigation and
file management.
1-day class
Prerequisites: Students
should have completed
PowerPoint 2007
Introduction or have
equivalent knowledge.
1-day class
Prerequisites: Students
should have completed
PowerPoint 2007
Intermediate or have
equivalent knowledge.
1-day class
Prerequisites: Students
should be experienced with
a previous version of MS
PowerPoint.
spend time designing the appropriate layout for your
presentation and saving the layout.
MS Access 2007 (Level 1)
Introduction
This awesome application is used by millions of
organizations to manage their data. This class is for the
user who is getting started in Access. Attendees will learn
the components of the new 2007 working screen. You will
create the tables that hold the data you want to store and
track. You’ll learn to navigate the tables, edit and save
your information. Attendees will be fascinated with
learning to filter in Access. Previous versions of Access
did not have the robust filtering that is a part of version
2007. A key lesson in this class is learning how to create
relationships. You’ll need to know this so you could
combine two separate tables of information together into
one piece. A benefit to the 2-day Introduction class is
learning about Setting Field Properties in your tables. This
allows you to control exactly how data should be entered
into a Table. This one topic will save you tons of editing
time down the road. Students will learn the basic and
some advanced features of querying your database and
then creating a nifty report with the results.
MS Access 2007 (Level 2)
Intermediate
Students attending the Intermediate level of Access will be
so pleased to start the day with learning how to set the
Field Properties. Why is this such an important topic?
Field properties are settings that you apply to control how
data is entered into Access. Consider a table with 100
records of information and each one has States entered in
4 different formats. When you go to create reports and do
queries – also covered in this class – you’ll learn that if the
data is not entered correctly – you will not get the correct
results. So we will spend a good amount of time on Setting
Field Properties. Queries are what you use to get
answers from your data. While you may have done a
simple query – this class will focus on the fine art of
designing queries, using operators and even a Wizard to
walk you through the process. On day two, we’ll get into
more detail about creating Relationships between tables.
This is a detailed topic and you’ll be glad we get extra time
to practice. You will learn how to compact and backup
your database. You will also discover how to create a
hyperlink field, insert, edit and delete a hyperlink
throughout your database. Learn how to add a chart to a
form or report.
MS Access 2007 (Level 3)
Advanced
Students will learn to analyze a table. Why you ask? If the
same information appears in multiple records, the table
can probably be split into two tables. Splitting the table is
more efficient and smaller tables are easier to manage. A
lot of class time will be spent doing Advanced Form and
Report design. Need a form within a form? You will learn
about creating sub-forms/sub-reports. I know you must
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2-day class
Prerequisites: Students
should be comfortable with
the mouse and keyboard
and understand basic
Windows navigation and
file management.
2-day class
Prerequisites: Students
should have completed
Access 2007 Introduction
or have equivalent
knowledge.
2-day class
Prerequisites: Students
should have completed
Access 2007 Intermediate
or have equivalent
MS ACCESS 2007: QUERIES
AND REPORTS
MS Project 2007 Management
(Level 1) Introduction
have heard of Macros. Learn to create and run these time
savers to help you complete repetitive tasks in your
database. We’ll teach you how to secure your database by
encrypting the information and setting passwords. The
2007 version of Access uses a Navigation pane to move
between Tables, Forms, Reports and other objects. We’ll
show you how to customize the pane. Export your data
into Excel or learn to export into Word for Mail Merge
documents. Be prepared for a lot of information in one
day. When you create forms or reports in Design view you
work with Controls. Learn to select controls, resize them,
alignment and more. You’ll also get more time to work with
designing advanced queries and create an Action Query.
knowledge.
This comprehensive course is designed to provide
students with the skills necessary to utilize most of the
features pertaining to queries and reports within Microsoft
Access 2007. You will setup simple and complex queries
using a query wizard or using operators.
1-day class
Students will learn how to use MS Project to enter and
keep track of their project details. Upon successful
completion of this course, students will be able to: identify
the steps involved in project planning; plan a project by
using MS Project 2000; link tasks effectively and work with
time contraints; assign resources and their work schedules
to tasks; resolve time and resource conflicts; effectively
use the different views, reports, and drawing tools
available in MS Project; and sort and filter project
information effectively.
At the end of this class, students will be able to track and
modify a project that is in progress. Participants will learn
how to create a baseline plan; track an active project;
manage tasks that will occur in the future; work with
resource needs; customize MS Project; work with data in
other applications; and work with a resource pool and subprojects and master projects.
MS Project 2007 Management
(Level 2) Intermediate
At the end of this class, students will be able to track and
modify a project that is in progress. Participants will learn
how to create a baseline plan; track an active project;
manage tasks that will occur in the future; work with
resource needs; customize MS Project; work with data in
other applications; and work with a resource pool and subprojects and master projects.
MS Project 2007 Management
(Level 3) Advanced
MS Outlook 2007 (Level 1)
Students in this class will explore Outlooks application
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Prerequisites: This is a
targeted workshop for
experienced Access users.
1-day class
Prerequisites: Students
should be comfortable with
the mouse and keyboard
and understand basic
Windows navigation and
file management. In
addition, students should
have a basic understanding
of Project Management
Concepts.
1-day class
Prerequisites: Students
should have completed
Project 2007 Introduction or
have equivalent
knowledge. In addition,
students should understand
Project Management
Concepts.
1-day class
Prerequisites: Students
should have completed
Project 2007 Intermediate
or have equivalent
knowledge. In addition,
students should understand
Project Management
Concepts.
1-day class
Introduction
window and send and receive mail. They will learn to
customize the desktop alerts that pop-up in the bottom
corner of your screen. Learn to use the voting features
and other emailing options such as read and delivery
receipt. Attendees will use the calendar functions for
appointments and all day events.
MS Outlook 2007 (Level 2)
Intermediate
This class will walk you through meeting organization
process. Create Group Calendars to see all of your
coworkers schedules at one time! Learn about the new To
Do Bar and set up tasks generated from an email. Learn
the benefit of using Categories to track your information in
multiple ways. Did you know that Outlook can use Word
as its email editor? That means using the Word Table
features in your Outlook email. Come to class and we’ll
show you how this works. Attendees will love learning
about Rules. Can you imaging setting up a rule that will
automatically file your email?
MS Outlook 2007 (Level 3)
Advanced
Students who are actively using Microsoft Outlook as their
personal information manager can take their skills to the
expert level with this course. Attendees will be learn to
modify their Send and Receive settings and how to switch
between On-line and Off-line. Students will learn the
capabilities of working with more than one email account
coming into their Inbox. You will activate the Person
Name Smart Tag which is a handy add in for working with
your contacts. We will create custom Forms in Outlook to
save time when creating repetitive messages. Attendees
will learn how to give permissions and access other
coworker’s folder that needs to be shared. We will show
you the benefits of customizing default views to make your
information relevant to you. Learn to manage your Junk
Mail and setting your messages and security options.
MS Visio 2007 (Level 1)
Introduction
Visio allows you to easily work with diagrams, data, charts
and organization layouts. In this class you will learn how
to draw and diagram with Visio. The class will examine all
of the different diagrams that Visio can create and review
the menu system. During the class we will compare chart
diagrams to other charting tools in Microsoft Office. The
class will create a layout of an office, a diagram of an
organization, and an IT layout for a network. We will also
learn how to transfer data into Visio from other Microsoft
Office applications and how to move data created in VISIO
to other applications. In order that each participant is able
to use a computer the class size is limited. Each student
will receive a disk containing files that have been created
in the class
MS Visio 2007 (Level 2)
Advanced
Using Data and Advanced Diagramming Techniques –
Reviewing the Basics; Size and Scale of Page; Size and
Scale of Objects; Custom Shapes; Custom Properties;
Creating Reports; Visio Diagrams in Microsoft Office; Data
Driven Charts and Reports; Adjusting Layers; Using Smart
Shapes; Creating Templates; Visio and the Web
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Prerequisites: Students
should be comfortable with
the mouse and keyboard
and understand basic
Windows navigation and
file management.
1-day class
Prerequisites: Students
should have completed
Outlook 2007 Introduction
or have equivalent
knowledge.
1-day class
Prerequisites: Students
should have completed
Outlook 2007 Intermediate
or have equivalent
knowledge.
1-day class
Prerequisites: Students
should be comfortable with
the mouse and keyboard
and understand basic
Windows navigation and
file management.
1-day class
Prerequisites: Students
should have completed
Visio 2007 Introduction or
have equivalent
knowledge.
This course is designed to teach the basic features of
Microsoft Publisher. Students will learn how to create
basic publications using the built-in design templates
provided by Publisher. They will learn how to enter and
spell check text. Students will also learn how to apply
character and paragraph formats, as well as how to print
the publications. In addition, they will learn how to insert
both drawn objects and clipart graphics.
MS Publisher (Level 1)
Introduction
MS Publisher (Level2)
Intermediate
This course builds on the topics covered in Publisher
Introduction. Students will learn how to create a
publication from scratch, without using one of the
built-in design templates. They will learn how to create,
modify and format a table. Students will learn how to add a
background to their publication and how to change the
color and font schemes. The class will also explore
the process of creating a postcard, brochure/flyer and a
newsletter.
Course builds on the skills and concepts taught in
Publisher 2010: Basic. Students will learn how to control
colors and gradients, create and apply styles, work with
WordArt objects, and apply section page numbers and
bookmarks. They will also learn how to create and
manage mail merge lists, prepare mailing labels, apply
Web templates and forms, and create and publish a Web
site.
MS Publisher (Level 3)
Advanced
Crystal Reports 10 (Level 1)
Introduction
Crystal Reports 10 (Level 2)
Intermediate
Crystal Reports 10 (Level 3)
This is the primary recommended course you should take
if your job responsibilities require you to obtain output from
databases. After completion of this course, you will be
able to create a report by using data from an existing
database; locate and present data in a specified order;
create groups to summarize report data; build formulas to
add non-database data to a report and display data
differently; format reports; enhance reports by adding and
modifying elements in a report; create single data series
charts; and distribute report data to other users.
This Crystal Reports training class is designed to enhance
your basic report writing skills and move you into creating
more complex reports. Time will be spent walking you
through the tips and tricks of advanced report writing along
with a good amount of hands on practice. In addition, you
will cover professional design, techniques, sub-reporting
and advanced formulas.
Since you’ve probably completed the first course, or are
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1-day class
Prerequisites: Students
should be comfortable with
the mouse and keyboard
and understand basic
Windows navigation and
file management. In
addition, some basic
understanding of Desktop
Publishing is helpful.
1-day class
Prerequisites: Students
should have completed
Publisher 2007 Introduction
or have equivalent
knowledge. In addition,
students should have
experience with Desktop
Publishing.
1-day class
Prerequisites: Students
should have completed
Publisher 2007
Intermediate or have
equivalent knowledge. In
addition, students should
be experienced Desktop
Publishers.
2-day class
Prerequisites: Students
should be comfortable with
the mouse and keyboard
and understand basic
Windows navigation and
file management.
Additionally, students
should have a basic
understanding of database
concepts.
2-day class
Prerequisites: Students
should have taken Crystal
Reports 10 Level 1 or have
equivalent knowledge.
2-day class
Advanced
familiar with the basics of building and modifying reports,
you’re ready to move ahead to create complex reports and
data sources using Crystal Reports’ tools. In this course,
you’ll not only learn how to create more sophisticated
reports like sub-reports and cross-tabs, you’ll also learn
how to increase the speed and efficiency of your reports
by using SQL queries and dictionaries. At the end of this
course, you will be able to create running totals in a report;
build cross-tabs in your report; add sub-reports to a report;
design a report that uses a drill-down; improve processing
speed in your reports; chart single and multiple data
series; and report from Excel data.
Prerequisites: Students
should have taken Crystal
Reports 10 Level 2, and
knowledge of programming
and/or SQL would be
helpful.
This course is intended for web designers and developers,
application developers, SharePoint site owners, and other
knowledge workers with SharePoint end-user experience,
who want to use SharePoint Designer to create and
customize SharePoint sites, enhance the look and feel of
a SharePoint site, and create dynamic pages using Web
Parts and workflows.
1-day class
Prerequisites: Students
should have basic end-user
skills with SharePoint and
be familiar with the general
structure and hierarchy of
SharePoint sites.
It is also recommended,
though not required, to
have an understanding of
Web Design with XHTMS,
HTML and CSS.
MS SharePoint Designer (Level
1)
This course is intended for entry-level SharePoint solution
developers who are currently capable of creating basic
SharePoint sites using the out-of-the-box functionality
provided by the built-in SharePoint Designer templates,
and who now want to extend or create SharePoint sites
with functionality by incorporating server web controls,
data controls, customized workflows, and administration.
MS SharePoint Designer (Level
2)
1-day class
Prerequisites: Students
should be able to create
basic SharePoint sites
using existing SharePoint
Designer templates. You
can attain this level of skill
and knowledge by taking
MS SharePoint Designer
2007: Level 1.
1-day class
Adobe InDesign Level 1
Adobe InDesign Level 2
This course will teach students fundamental concepts,
terminology, and the basic features of Adobe InDesign
CS5. Students will learn how to create documents, place
text and graphics, and create custom color swatches.
Students will also learn how to work with master pages
and multi-page documents. In addition, students will learn
how to format text, apply styles, work with threaded text
frames, position and group objects, and work with layers.
Finally, students will print documents, create print presets,
create a PDF file, and package documents for commercial
printing.
This course begins with learning how to create complex
document structures, create tint and gradient swatches,
and use object libraries and snippets to work more
efficiently. Students will then learn how to create vector
paths and wrap type on a path. Students will also learn
advanced typography and composition techniques. In
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Prerequisites: Students
should be comfortable with
the mouse and keyboard
and understand basic
Windows navigation and
file management. In
addition, students should
be experienced MS Word
users.
1-day class
Prerequisites: Students
should have taken
InDesign CS5 Level 1 or
Adobe DreamWeaver CS5
(Level 1) Introduction
addition, they'll will work with graphics, object styles,
tables, special characters, the Story Editor, and with the
CS Review panel. Finally, students will learn how to
manage long documents.
In this course you will examine the basic concepts of web
design; define and build a simple website that can be
viewed on the World Wide Web; work with web pages
including an introduction to cascading style sheets (CSS);
work with reusable site assets such as library tems,
snippets and templates; add relative and absolute
hyperlinks, email links, anchors and image maps; and
upload a website.
You created basic web pages. You may now need to
develop websites with advanced functionality. In this
course, you will use the advanced features of Adobe®
Dreamweaver® CS5 to design and develop professionallooking websites.
Adobe DreamWeaver CS5
(Level 2) Intermediate
You know how to create professional looking web pages.
Now, you may need to vary the content on the pages
dynamically. In this course, you will use Adobe®
Dreamweaver® CS5 to create and administer databasedriven sites.
Adobe DreamWeaver CS5
(Level 3) Advanced
Adobe Photoshop Level 1
Adobe Photoshop has been an indispensable image
editing software application for many years. As an aspiring
graphic designer, you would like to familiarize yourself with
image creation and editing using this software.
Understanding the different tools and features available in
Photoshop CS5 will help you to maximize your creative
potential. In this course, you'll use the several tools and
features of Photoshop CS5 to work with images.
In this course you will enhance your ability to create
accurate masks and image effects, retouch images, work
with video files, automate repetitive tasks, and integrate
with other Adobe applications.
Adobe Photoshop Level 2
Adobe Photoshop Level 3
Adobe Illustrator CS5 Level 1
Learn how to retouch digital photos, work with layers and
masks, navigate the workspace, prepare images print, and
explore the latest features. Tips, and step-by-step lessons
help you become more productive using Photoshop. Learn
to correct and enhance digital photos, create image
composites, transform images in perspective, and prepare
images for print and the web. Combine images for
extended depth of field, and try out the new 3D features in
Adobe Photoshop CS5.
This course covers the fundamentals of Illustrator CS5,
which is used primarily to work with vector-based
graphics. After getting familiar with the Illustrator CS5
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have equivalent
knowledge.
1-day class
Prerequisites: Students
should be comfortable with
the mouse and keyboard
and understand basic
Windows navigation and
file management.
1-day class
Prerequisites: Students
should have taken
DreamWeaver CS5 Level 1
or have equivalent
knowledge.
1-day class
Prerequisites: Students
should have taken
DreamWeaver CS5 Level 1
and DreamWeaver CS5
Level 2 or have equivalent
knowledge.
1-day class
Prerequisites: Students
should be experienced
computer users and have a
familiarity with other
applications such as the
MS Office suite.
1-day class
Prerequisites: Students
should have taken
Photoshop CS5 Level 1 or
have equivalent
knowledge.
1-day class
Prerequisites: Students
should have taken
Photoshop CS5 Level 1
and Photoshop CS5 Level
2 or have equivalent
knowledge.
1-day class
Prerequisites: Students
environment, students will learn how to create a simple
illustration by creating and manipulating shapes and by
drawing and editing paths. Students will also learn how to
apply color, gradients, and transparency. They will then
learn how to work with text and layers.
should be experienced
computer users and have a
familiarity with other
applications such as the
MS Office suite.
You will create complex illustrations, manage color across
a range of devices, work with graphs and variables,
control how illustrations appear on print and the web, and
preview them on mobile devices
1-day class
Adobe Illustrator CS5 Level 2
You will create software demonstrations and interactive
training simulations using Adobe® Captivate®.
Prerequisites: Students
should have taken
Illustrator CS5 Level 1 or
have equivalent
knowledge.
2-day class
Prerequisites: Students
should be experienced
computer users and have
some experience with
instructional design.
Adobe Captivate Level 1
You will quickly learn Captivate's higher-end functionality
while improving your production skills via project
templates, object styles, master slides and advanced
actions. You will learn to collaborate with team members
via Captivates' powerful commenting features and
Acrobat.com. You'll enhance the learners experience via
variables that will make it seem like each eLearning lesson
you produce has been customized for and is talking
directly to your customer.
Adobe Captivate Level 2
2-day class
Prerequisites: Students
should be experienced
computer users, have
some experience with
instructional design and
have taken or have
equivalent knowledge of:
Captivate 5 Level 1.
In this course you will create and manipulate a wide
variety of objects ranging from simple graphic designs to
complex animation sequences using the Adobe Flash CS5
application.
Adobe Flash Level 1
In this course, students will plan, design, and develop
complex Flash projects using the Adobe® Flash® CS5
application.
Adobe Flash Level 2
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2-day class
Prerequisites: Students
should be familiar with the
Windows environment, be
familiar with the Web and
its terminologies, have a
basic frame of reference for
graphic and design
applications, and have a
desire to know the basic
terminologies and
components of ActionScript
and its role as a Flash
programming language.
2-day class
Prerequisites: Students
should have first taken
Adobe Flash CS5: Level 1
and have the desire to
expand their knowledge of
ActionScript™ 3.0.
In this course, students will build Flash applications using
advanced features of Flash CS5 and ActionScript 3.0.
1-day class
Prerequisites: Students
should have taken the
following courses: Adobe
Flash CS5: Level 1 and
Adobe Flash CS5: Level 2
or have equivalent
knowledge. They must also
have a desire to expand
their knowledge of
ActionScript 3.0.
Adobe Flash Level 3
Proposal Pricing
Standard Instructor-led Training Course: (Standard computer courses & descriptions are all
listed above). Provide pricing for the base year and four option years.
Onsite (WMATA Training Facility)
1 Day:
Offsite (Vendor Training Facility)
1 Day:
2 Day:
2 Day:
Proposal Pricing
Provide pricing for the base year and four option years.
II. High-Tech Computer Training Courses:
Course: High Tech Training
PMP (Project Mgmt
Professional) Training
/Certification (In-House
training)
PeopleSoft Maximo, Trapeze,
Financial
Quote /Course Length
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
19
SharePoint Training
Clarity Training
Business Analyst Certification
Business Intelligence Power
User
Cognos IBM Certification
Report Developer
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
20
Microsoft Project
ITIL training (Information
Technology Information
Library)
HDI Training (HelpDesk
Institute)
A+ Certification
Microsoft Office Suite
Application Training
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
21
MCSE Certification (Microsoft
Certified Engineer)
Server - Virtual Desktop
Certification
CA Spectrum
AIX Certifications
IBM Tivoli Storage
Management Certification
Virtual Desktop Infrastructure
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
22
Microsoft Exchange
Certification /Training
Active Directory Certification/
Training
Cisco Certification Training
Avaya (Telephone System)
Training
BICSI (Building Information
Code System Infrastructure)
Training
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
5 Days:
5 Days:
Onsite (WMATA Training Facility)
Offsite (Vendor Training Facility) Per
Student
1 Day:
1 Day:
3 Days:
3 Days:
23
5 Days:
5 Days:
Proposal Pricing
Provide pricing for the base year and four option years.
III. Computer Based Training (CBT) Developer:
CBT Developer Onsite Daily Rate:
CBT Developer Offsite Daily Rate:
CBT Developer Onsite Hourly Rate:
CBT Developer Offsite Hourly Rate:
END PAGE OF TECHNICAL SCOPE OF SERVICES
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