SUSIE SMITH
111 W. Congress Street
Charles Town, WV 25414
(123) 456-7890
ssmith@email.com
SSN: 6789
Citizenship: United States Citizen
Veterans Preference: Not applicable
Objective:
Management and Program Assistant, GS-0344-05/07
Vacancy Announcement: XYZ-PJN-645692-ABC, Dept. of Homeland Security, U.S. Citizenship
and Immigration Services
July 2011 to Present. International Student Advisor, Student Development Department, XYZ
University, Washington, DC 12345. 40 Hours per week, $35,000 per year. Supervisor: Dan Jones,
(123) 555-8888, May contact.
REVIEW DOCUMENTS for AUTHENTICITY specifically regarding visa and SEVIS. Utilize EVerify and Systematic Alien Verification for Entitlement (SAVE) to verify individuals’ standings
and visa information. Advise individuals on immigration regulations and compliance issues to
ensure proper protocol. Receive and disseminate information regarding immigration compliance
issues via automation, e-mail, mail or telephone. Resolve misunderstandings and confusion among
individuals regarding visa standing and adherence to federal regulations.
COMPILE, INTERPRET and ANALYZE data regarding international student regulations and
compliance rates. Review data for authenticity and verify status before reporting information.
Utilize spreadsheets, word processing documents and spreadsheets to organize and present data to
higher officials. Report findings and propose suggestions to higher officials. Implement suggested
changes and evaluate data quality.
DEVELOP, COORDINATE and DIRECT student programs and services regarding immigration,
tax and travel workshops. Communicate with university and federal officials regarding issues of
non-compliance and new regulations. Perform on-going reviews and service performance regularly.
Implement changes based on evaluations for further program and service success.
December 2004 to July 2011. Customer Service Associate, The Grocery Store, Mount Pleasant, SC,
98765. 25 hours per week, $8.50 per hour. Supervisor: Sally Rogers, (111) 222-3333, may contact.
COMMUNICATED with customers on a daily basis. Provided excellent customer service to diverse
clientele. Solved customer complaints in a timely manner and escalated issues to manager when
needed. Recommended new products to customers based on their interest and purchases.
TRAINED new customer services associates on store policies and regulations. Presented training
information at monthly storewide meeting for 50 employees. Created training manual for new
employees based on feedback from new hire and on the job training.
ACCOUNTABLE for all monies in cash register, including cash, check and credit transactions.
Reconciled cash drawer daily with up to $5,000 per day. Assisted shift manager in performing
audits on other customer service associates to ensure proper handling of money.
September 2010 to May 2011. Program Management Intern, Communications Group, Charleston,
SC 00000. 20 Hours per week, $0.00 per hour. Supervisor: Chuck Swanson, (111) 222-5555, may
contact.
ANALYZED production reports and present findings to Project Manager Director. Presented
findings and new project ideas to senior management based on analyzed data and client’s desired
work. Reviewed yearly and project budget, revenue and expenditure reports for previous projects
totaling $5 million. Proposed ideas to streamline processes to save money. Recommendations for
streamlining estimates by project managers accepted and resulted in a 15% saving from the
previous 3 months.
MANAGED project status information and conducted analysis for new clients. Proposed project
completion dates and timelines to senior management based on required work and the firm’s
previous success rates. Created and maintained project management files and records, including
contracts, files and logs. Prepared and recorded minutes for senior management meetings.
EDUCATION:
Bachelor of Arts in MANAGEMENT, May 2011
American Public University System, Charles Town, WV 25414
GPA: 3.989/4.000
Associates of Arts in General Studies, August 2008
State Community College, North Charleston, SC
GPA: 3.450/4.000
AWARDS and RECONGNITIONS:
December 2011: Highest Cumulative Quality Assurance Average, XYZ University, Washington,
DC
May 2009 to May 2011: President’s List, American Public University System, Charles Town, WV
May 2005, September 2008, July 2010: Outstanding Customer Service Appreciation Award, The
Grocery Store, Charleston, SC
ADDITIONAL INFORMATION:
LANGUAGE: Fluent in Spanish (written, spoken and reading), Intermediate Mandarin (written,
oral and reading)
COMPUTER: SEVIS applications, E-Verify, Systematic Alien Verification for Entitlement
(SAVE), Microsoft Word, Excel, Access and PowerPoint. Type 80+wpm.