MEMBER’S CHOICE: THE REQUESTED SPANISH
PHRASES FOR THE PHARMACY
STEPHANIE LANGSTON, MFLE
MEMBER’S CHOICE: THE REQUESTED SPANISH PHRASES FOR THE
PHARMACY
ACTIVITY DESCRIPTION
ACCREDITATION
Verification of identity, drug allergies and current
medications of all pharmacy patients is a must. When
the patient only speaks Spanish, this basic task becomes
much more complex. This course will teach you how to
confidently obtain that information and how to give
both basic instructions for use and specific directions
and warnings that were specifically requested by freeCE
members. You will be able to confirm that a patient
understands the prescription directions, counsel on
issues such as not sharing prescription medications,
obtaining prior authorization for refills, taking a
medication regularly even if symptoms are not present,
and warning of drug interactions. Whether you don't
know a single word in Spanish or have taken Spanish in
college, you will find this course to be beneficial.
PHARMACY
PharmCon, Inc. is accredited by the
Accreditation Council for Pharmacy
Education as a provider of continuing
pharmacy education.
NURSING
PharmCon, Inc. is approved by the California Board of
Registered Nursing (Provider Number CEP 13649) and
the Florida Board of Nursing (Provider Number 503515). Activities approved by the CA BRN and the FL
BN are accepted by most State Boards of Nursing.
CE hours provided by PharmCon, Inc. meet the ANCC criteria
for formally approved continuing education hours. The ACPE
is listed by the AANP as an acceptable, accredited continuing
education organization for applicants seeking renewal
through continuing education credit. For additional
information, please visit
http://www.nursecredentialing.org/RenewalRequirements.aspx
TARGET AUDIENCE
The target audience for this activity is pharmacists,
pharmacy technicians, and nurses in hospital,
community, and retail pharmacy settings.
Universal Activity No.: 0798-0000-14-023-H04-P&T
Credits: 1 contact hour (0.1 CEU)
LEARNING OBJECTIVES
After completing this activity, the pharmacist and
nurse will be able to:
 Identify how to greet a Spanish-speaking
patient and utilize phrases that aid in
comprehension
 Interpret personal information such as name,
address, date of birth, drug allergies, current
medications (Rx, OTC and herbal remedies)
and insurance information
 Express common directions for use in
Spanish and specific directions and warnings
requested by pharmacy professionals
 Recognize how to confirm comprehension of
directions for use and instruct a patient in
Spanish on when to see a doctor
After completing this activity, the pharmacy
technician will be able to:
 Identify how to greet a Spanish-speaking
patient
 Learn common terms to refer a patient to
pharmacist or a doctor
Release Date: October 14, 2014
Expiration Date: October 14, 2016
ACTIVITY TYPE
Knowledge-Based Home Study Webcast
FINANCIAL SUPPORT BY
Pharmaceutical Education Consultants, Inc.
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ABOUT THE AUTHOR
Stephanie Langston teaches Spanish at Georgia
Perimeter College both face-to-face at the Newton
campus and online. She leads Spanish instructor
trainings at GPC and was the first GPC Spanish
Instructor to teach online. She also taught for the
Georgia Institute of Technology and Oxford College of
Emory University.
Stephanie Langston, MFLE
Owner, Hands on Spanish
Stephanie is the President, Curriculum Director and
Lead Instructor of Hands on Spanish, Inc.
(www.handsonspanish.com). Her company's programs
include "Pharmacy Spanish" (approved for 12 hours of
ACPE credit), "Spanish for Nurses" (20 hours of ANCC
credit), "Spanish for the Courts," "WeBspanol" (an
online conversational tutorial) and "Uno, Dos, Tres" (a
Spanish program for children). The programs are
offered online at www.handsonspanish.com in multimedia format.
FACULTY DISCLOSURE
It is the policy of PharmCon, Inc. to require the
disclosure of the existence of any significant financial
interest or any other relationship a faculty member or
a sponsor has with the manufacturer of any
commercial product(s) and/or service(s) discussed in
an educational activity. Stephanie Langston reports
no actual or potential conflict of interest in relation to
this activity.
Peer review of the material in this CE activity was
conducted to assess and resolve potential conflict of
interest. Reviewers unanimously found that the
activity is fair balanced and lacks commercial bias.
She also led the development of 200 hours of Spanish
curriculum customized for the Immigration and
Customs Enforcements Agents of the Department of
Homeland Security. New agents must take and pass the
Spanish course in order to proceed with their training.
She has developed curriculum for the Institute for
Continuing Judicial Education, the Georgia Center at
the University of Georia, the College of Pharmacy at the
University of Georgia, the American Academy of
Orthotists and Prosthetists, and the Florida College of
Advanced Judicial studies, among other organizations.
Please Note: PharmCon, Inc. does not view the existence of
relationships as an implication of bias or that the value of
the material is decreased. The content of the activity was
planned to be balanced and objective. Occasionally,
authors may express opinions that represent their own
viewpoint. Participants have an implied responsibility to use
the newly acquired information to enhance patient
outcomes and their own professional development. The
information presented in this activity is not meant to serve
as a guideline for patient or pharmacy management.
Conclusions drawn by participants should be derived from
objective analysis of scientific data presented from this
monograph and other unrelated sources.
She lives in Monroe, GA with her husband, Chris, her
son, Emery, and her daughter, Maya (both adopted
from Colombia). They are active in their church and are
avid travelers (42 countries and counting). She also
enjoys swimming, biking, singing, dancing, playing the
piano and playing tennis.
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ACTIVITY TEST
1. Approximately what percentage of Spanish prescription labels have errors (according to the
study "Accuracy of Computer-Generated, Spanish-Language Medicine Labels")?
A. 10%
B. 25%
C. 50%
D. 90%
2. How many sounds does the Spanish vowel “a” make?
A. One
B. Two
C. Three
D. None; it is silent
3. How do you ask a Spanish-speaking patient for his or her date of birth?
A. ¿Cuánto pesa?
B. ¿Cuál es su dirección?
C. ¿Cuál es su fecha de nacimiento?
D. ¿Cuál es su nombre completo?
4. Which would you say if you needed a patient to speak more slowly?
A. ¿Comprende?
B. ¿Quiere hablar con el farmacéutico?
C. Favor de llamarnos si tenga preguntas.
D. Hable más despacio, por favor.
5. Which phrase is related to insurance?
A. ¿Tiene usted seguro médico?
B. ¿Puede leer estas instrucciones?
C. ¿Prefiere una etiqueta escrita en español?
D. Haga una cita con su doctor para pedirle más surtidos.
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6. Which phrase is related to refills?
A. ¿Tiene usted seguro médico?
B. ¿Puede leer estas instrucciones?
C. ¿Prefiere una etiqueta escrita en español?
D. Haga una cita con su doctor para pedirle más surtidos.
7. Which phrase is related to the prescription label?
A. ¿Tiene usted seguro médico?
B. ¿Cuándo va a ver a su doctor?
C. ¿Prefiere una etiqueta escrita en español?
D. Haga una cita con su doctor para pedirle más surtidos.
8. Which of the following refers to a quantity of medicine?
A. Aplique en las areas afectadas.
B. Almacene esta medicina en el refrigerador.
C. Tome dos cucharaditas.
D. Tome esta medicina cada cuatro horas.
9. Which of the following refers to the frequency that a patient should take the medication?
A. Aplique en las areas afectadas.
B. Almacene esta medicina en el refrigerador.
C. Tome dos cucharaditas.
D. Tome esta medicina cada cuatro horas.
10. Which of the following refers to medication storage?
A. Aplique en las areas afectadas.
B. Almacene esta medicina en el refrigerador.
C. Tome dos cucharaditas.
D. Tome esta medicina cada cuatro horas.
Please submit your final responses on freeCE.com. Thank you.
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