Credit Risk Management of Uttara Bank Limited ©Daffodil International University i An Internship Report On Credit Risk Management of Uttara Bank Limited : A Study on Postagola Branch Prepared For M. MokarromHossain Professor, Dept. of Business Administration Faculty of Business and Economics Daffodil International University Prepared By Md. MustafizurRahman ID: 131-11-3074 Program: BBA Major: Accounting Date of Submission: November 12, 2014 ©Daffodil International University ii Acknowledgement I feel immensely pleased to have an opportunity, on the very occasion of submitting my internship report. Preparing a report is really a great task. A lot of efforts and studies have gone in to make this report a reality. This would not have been possible only by me without the genuine support and assistance from others. I thank a number of individuals for their unprecedented support, cordial cooperation, objective direction and endless encouragement that have significantly contributed to the preparation of this report. First and foremost, I would like to convey my deepest gratitude to almighty ALLAH, the omniscient and omnipotent, who bestowed me the capability of successful completion of my internship report within the scheduled time. This report is an accumulation of many people‟s endeavor. I am indebted to all the people, with whom I approached during the various stages of writing this report, for their kind advices, suggestions, directions, cooperation and proper guidelines. My pleasure turns blooming to offer thanks to my supervisorwho has been a faculty member of Business Administration at Daffodil international University. He directed me to prepare this report providing with all kinds of recently updated information from his busy scheduled time. He provided with valuable guidelines from the very beginning to the end with a friendly behavior. I am grateful to Mr. AtiqurRahman Manager of Uttara Bank Limited and all the personnel working in UttaraBank atPostagola branch. Without their assistance and co-operation, this report might not have seen the light of day. And last but not the least, I would like to express my appreciation to Daffodil International University and me eventually grateful to the University and it‟s excellences that works on education and create knowledge. ©Daffodil International University iii Letter of Transmittal November 12, 2014 M. MokarromHossain, Professor, Daffodil International University Subject: Submission of Internship Report. Dear Sir, It is my immense pleasure to submit my internship report on “Credit Risk Management of Uttara Bank Limited”which I have prepared by performing three months internship at Postagola Branchto fulfill the requirement of BBA degree in faculty of Business and economics which enriches our academic background, about to enter into the professional field. I sincerely believe that this internship program will help me to enrich my adaptability quality in the long run when I will involve myself in practical field. I am grateful for your valuable advices and cooperation. I have tried my best to go deep into the matters and make full use of my capabilities in making this report meaningful, though there may be some mistakes and shortcomings. I shall be pleased to answer any kind of query that may arise during the evaluation of this report. So, I am fervently requesting and hoping that you would be kind enough to accept my report and oblige thereby. Thanking You, Yours Faithfully …………………… Md. MustafizurRahman ID: 131-11-3074 Department: Bachelors of Business Administration (BBA) ©Daffodil International University iv Letter of Acceptance This is to certify that the internship report on “Credit Risk Management of Uttara Bank Limited”is prepared by Md. MustafizurRahman bearing ID: 131-11-3074 major in Accounting from Daffodil International University as a partial fulfillment of the requirement of Bachelor of Business Administration (BBA) degree. The Report has been prepared under my guidance and is a record of the bonafide work carried out successfully. Now he is permitted to submit the internship report.I wish his all success in his future endeavors. ……………………………… Prof. M. MokarromHossain Dept. of Business Administration Faculty of Business and Economics Daffodil International University ©Daffodil International University v Declaration I do hereby solemnly declare that the internship report on “Credit Risk Management of Uttara Bank Limited” has been done by me after completing three months of internship in Uttara Bank Limited at Postagola Branch and it has not been previously submitted to any other university, college or organization for any academic qualification, certificate or diploma degree. I also declare that this study is my original work and it has been prepared for partial fulfillment of the requirement of Bachelor of Business Administration (BBA) degree. …………………….. Md. MustafizurRahman ID: 131-11-3074 Department: Bachelors of Business Administration (BBA) Daffodil International University ©Daffodil International University vi Acronyms Elaborations AD Authorized Dealer A/C Account BAB Bangladesh Association of Banks BOE Bill Of Exchange B/L Bill of Lading BB Bangladesh Bank BTB Back to Back CIB Credit Information Bureau CIF Cost Insurance & Freight CEO Chief Executive Officer CC Clearing Certificate C&F Clearing & Forwarding CRF Clearing Report Finding CF Cost and Freight D&B Dun & Bradstreet FDBC Foreign Documentary Bill for Collection FDBP Foreign Documentary Bill for Purchase FOB Free On Board FDD Foreign Demand Draft FC Foreign Currency IBP Inland Bill Purchase IPO Initial Public Offering IBC Inward Bills for Collection ITC Import Trade Control IMP Import Form ICC International Chamber of Commerce IRC Import Registration Certificate LIM Loan Against Imported Merchandise LTR Loan Against Trust Receipt L/C Letter of Credit LCAF Letter of Credit Authorization Form OBC Outward Bills for Collection PO Payment Order ©Daffodil International University vii PSI Pre Shipment Inspection PAD Payment Against Document PI Proforma Invoice RM Relational Manager ROI Return on Investment ROA Return on Asset ROE Return on Equity SWIFT PAD TC Society for Worldwide Interbank Financial Transaction. Travelers Cheque TIN Tax Identification Number TR Trust Receipt TT Telegraphic Transfer UCPDC VAT Uniform Customs and Practices for Documentary Credit Value Added Tax for DocumentaryCreCre ©Daffodil International University viii Executive Summary Uttara bank is one of the largest and oldest private-sector commercial bank in Bangladesh with years of experience. Adaptation of modern technology both in terms of equipment and banking practice ensures efficient service to clients. Uttara bank limited had been a nationalized bank in the name of Uttara Bank under the Bangladesh Bank. Commercial banks lend money to different categories of borrowers for various purposes with a view to generate revenue. Accordingly, while processing and appraising a loan proposal, banks essentially analyze the information relating to borrowers, assess the purposes of loan and determine the viability of the loan proposal. If the proposal is sound and safe for lending, loan is sanctioned and disbursed Thispaper analyses the impact of Credit Risk Management of Uttara bank including various types of credit disbursed by UBL, the process of credit management practice of UBL and credit disbursement process of UBL on company‟s performance. To analyze the effectiveness of their credit risk management practices and process data sources gathered from primary data sources including practical banking work, personal discussion with the officers and executives of UBL and personal interview with customer and from secondary data sources including annual report, published booklet, various published document, website, text book, circular etc. This report has several chapters and different aspects regarding the topic have been discussed in each chapter. I conduct hypothesis testing in the important criteria of credit risk management and justify those subjective judgments on the basis of quantitative analysis to analyze the effectiveness of their credit risk management practices and policies. I also examine some important ratio of credit risk and analyze their current situation based on profitability, profit margin and market share and ROI. Quantitative analysis reveals that UBL go through rigid credit risk management to manage their credit risk though they still need to improve on some areas such as relying more on debt may affect their liquidity and solvency and eventually affect credit risk. Bank must have sophisticated information system and analytical techniques that enable management to measure the credit risk andBank should take into consideration potential future changes in economic conditions when assessing individual credits and their credit portfolios, and should assess their credit risk exposures under stressful conditions. ©Daffodil International University ix Table of Content Particulars Title Page Acknowledgement Letter of Transmittal Letter of Acceptence Declaration Acronyms Elaborations Page No. II III IV V VI VIIVIII IX Executive Summary Table of Contents Chapter One: Introduction 1.1Introduction 1.2 Objective 1.2.1 Broad objective 1.2.2 Specific objectives 1.3 Methodology 1.3.1 Research design 1.3.2 Data sources 1.3.2.1 Primary data sources 1.3.2.2 Secondary data sources 1.4 Scope of the work 1.5 Limitation of the work Chapter Two: Organizational profile 2.1Background of the company 2.2 Organizational Analysis 2.2.1 Strategic posture 2.2.1.1 Mission 2.2.1.2 Vision 2.2.1.3 Objective 2.2.1.4 Corporate Profile 2.2.1.5 Products and Services of the Organization Chapter Three: Credit Risk Management 3.1Management of Loans in Commercial Banks 3.2 Risk 3.2.1 Sources of Risks of UBL 3.3 Risk Profile of UBL 3.4 Credit Risk Management 3.4.1 Bank Credit 3.4.2 Definition of Credit Risk Management 3.4.3 Importance of Credit Risk Management ©Daffodil International University x X-XI 1 2 3 3 3 3 3 4 4 4 5 6 7 8 8 8 8 8 9 10 11 12 12 13-14 15 16 16 16-17 17-19 3.4.4 Credit Risk Management Process of UBL 3.5 Pre-Credit Application Activities 3.5.1 Identification of Sector-wise Credit Limit 3.5.2 Sector-wise Loan 3.5.3 Industry and Business Segment Focus in Details 3.5.4 Discourage Business Types 3.6 Post-Credit Application Activities 3.6.1 Evaluation of 6C‟s 3.6.2 Loan Sanction & Disbursement 3.7 After Credit/Loan Disbursement 3.7.1 Monitoring Loan Performance 3.7.2 Collection of Installment 3.8 Recover the Losses 3.8.1 Debt Rescheduling 3.8.2 Non-judicial Foreclosure 3.8.3 Judicial Foreclosure 3.8.4 Adjust with Reserve and Provision 3.9 Some Important Ratios of Credit Risk Chapter Four: Findings 4.1Findings Chapter five:Recommendations and Conclusion 5.1 Recommendation 5.2 Conclusion Chapter Six: Reference 6.1 Bibliography 6.2Websites 19 20 20 21 21-22 23 23 23-25 26 27 27 27 27 27 28 28 28 29-33 34 35 36 37 38 39 40 41 List of Figure Figure 01: Products and Services of UTTARA Bank Ltd Figure 02: Risk Profile of Uttara Bank Ltd. Figure 03: Credit Risk Management Process of Uttara Bank Figure 04: Credit Diversification Criteria of UBL Figure 05: Procedures of UBL Loan Sanction and Disbursement Figure 06:Debt to assets Figure 07: Equity multiplier ratio Figure 08: Net interest Margin ratio Figure 09: Noninterest income to Asset Figure 10: Noninterest income to operating income Figure 11: Liquid assets to liability ©Daffodil International University xi 10 15 19 21 26 29 30 31 31 32 33 Introduction ©Daffodil International University 1 1.1Introduction: Theoretical knowledge gets its perfection with practical application. As the student of BBA, we have to gather practical knowledge and skills to meet the future competition. Without practical exposure, theory can never be fruitful. Recognizing the importance of practical experience, three months practical exposure is one of the most important parts of four year BBA Program.As practical orientation is integral part of BBA program requirement, I have worked as an intern e at Uttara Bank Limited, Postagola Branch. By apractical program in a bank for three months, it would be a great opportunity where student should learn practical knowledge and experience on the various spheres of banking business. The report is prepared on the basis of three months practical experience at Uttara Bank Limitedthat helps a lot to learn about the practical situation of a financial institution and implementation of theoretical knowledge in to practical and realistic work environment. After discussion and getting consent, I started to work on the project titled“Credit Risk ManagementofUttara Bank Limited”. The report covers theCredit Risk Management of Uttara Bank Limited.The report discusses about the different credit facilities, approval process, monitoring and performance.The purpose of this study is to find and analyze the Credit facilities, approval, monitoring collection and recovery process of UttaraBank Limited. It will also include the performance of bank in recent years. Find out different credit facilities that Uttara Bank is providing for their customers. The main objective of conducting this project is to show upgrade information to analyze the credit system of Uttara bank more conveniently. For the academic requirement of faculty of Business Administration, I have been assigned to do my practicum program in Uttara Bank of Ltd, Postagola Branch; internal supervisor, Md. MokarramHossain,Professor, faculty of Business Administration,Daffodil International University, has assigned to conduct the research study on the topic of “Credit Risk Management of Uttara Bank Limited”. Actually classroom discussion solely cannot make students to be acquainted with the real life situation; therefore it is an opportunity for the students to know about the practical environment of the real business world through this. ©Daffodil International University 2 1.2Objective: The objective of the Internship report is to provide on the job exposure to any student and gives opportunity the student to relate the theoretical conceptions in real life situation. Students are placed in enterprises, organizations, financial institutions, research institutions as well as development projects. The program covers a period of 12 weeks of organizational attachment. 1.2.1Broad Objective: The broad objective of this report is to know about the credit risk management of Uttara Bank of Limited. 1.2.2 Specific Objectives: To identify the various types of credit disbursed by UBL. To evaluate about the process of credit management practices of UBL. To analyze the credit disbursement process of UBL. To suggest some recommendations based on findings. 1.3 Methodology: The study requires a systematic procedure from selection of the topic to preparation of the final report. To perform the study, the data sources were to be identified and collected, to be classified, analyzed, interpreted and presented in a systematic manner and key points were to be found out. The overall process of methodology has been given as below. 1.3.1 Research Design: Exploratory research has been conducted for gathering better information that will give a better understanding on different financial data. Both primary and secondary sources of data collection procedure have been used in the report. Primary data has been collected mainly through the writer‟s observation of the approval process and monitoring techniques, informal interviews of executives, officers and employees of Uttara Bank Limited. ©Daffodil International University 3 1.3.2Data Sources: The information included in this report has been gathered from equally primary and secondary sources. These information is collected from the various divisions and departments of Uttara Bank through face to face conversation and different' manuals of Uttara Bank Limited, in addition to these other necessary information has been collected from the below sources. 1.3.2.1 Primary Data Sources: Practical banking work. Personal discussion with the officers and executives of UTTARA Bank Limited. Personal interview with the customers. 1.3.2.2 Secondary Data Sources: Annual Reports of UTTARA Bank Ltd. Published Booklet of the Bank. Various published documents. Website of UTTARA Bank Ltd. Files and documents of the branch. Different text books. Different circular sent by Head Office of UTTARA Bank and Bank. The daily news papers, relevant journals 1.4Scope of the Work: The scope of the study is UTTARABankLtd, at Darussalam Road Branch. The report has been prepared through extensive discussion with the bank employees and the clients. The scope of the study is limited to the branch level only. UTTARA Bank is now giving emphasis to create a constructive and meaningful competition with the private sector banking. ©Daffodil International University 4 1.5Limitation of the Work: The present study was not out of limitations. But as an interne, it was a great opportunity for me to know about banking activities in Bangladesh especially in UTTARABank of Ltd. I have faced the following problems that may be termed as the limitation or shortcomings of the study. These are given below: No remuneration was provided. Lack of records. Lack of time. Insufficient data. Lack of proper support. Lack of my experience Unavailable information in website ©Daffodil International University 5 Organizational Profile O ©Daffodil International University 6 2.1Background of the Company: Uttara Bank formed in 1972 as a scheduled bank with assets and liabilities of the Eastern Banking Corporation set up in East Pakistan on 28 January 1965.It started banking business 22 June 1965 and became a member of the UBL Clearing House on 17September 1965. At the time of establishment, Eastern Banking Corporation had a paid-up capital of Tk 1.42 million and deposit resources of about Tk 10 million. It was the only scheduled bank formed with capital raised entirely from the small income group of people of East Pakistan. Eastern Banking Corporationwas nationalized under the Bangladesh banks nationalization order 1972 and its name was changed to Uttara bank. At that time, the bank had 82 branches. The government retracted 95% of its share capital and allowed into operate as a private bank. It was transformed into a limited company on 15 September 1983. At present, there are 215 branches in operation spread all over the country. branches 230 220 210 200 190 180 170 160 branches 2009 2010 2011 2012 2013 Within a very short period of time, UTTARA BANK LTD. has been able to create an image for itself and has earned significant reputation in the banking sector of Bangladesh. This institution attracted the customer‟s attention through its different schemes. All these efforts ultimately lead to the profit generation for the Bank. For survival and growth of any business institution profit generation is must. Like other commercial banks. UTTARA BANK LTD. has specific target for collecting as well as distributing those deposits through different Credit programs for consumers and businesses. Prudent investing by the management and constant monitoring helps the Bank to attain its target and contributes to the growth of the bank as a whole and particularly its branches.The company philosophy –“Local Bank global network” has been precisely the essence of the legend of the banks success. ©Daffodil International University 7 2.2 Organizational Analysis: It reflects bank‟s strategic posture. 2.2.1 Strategic Posture: It combines Company‟s Mission, Vision, Objective, Products and services etc. 2.2.1.1Mission:The Bank‟s mission gives emphasis to: “To assist in bringing high quality service to our customers and to participate in the growth and expansion of our national economy. To set high standards of integrity and bring total satisfaction to our customers, shareholders and employees. To become the most sought after bank in the country, rendering technology driven innovative services by our dedicated team of professionals.” 2.2.1.2 Vision: UTTARA BANK LTD. aims at excellence and has a new vision to fulfill and a new goal to achieve. The bank has following objectives: To provide a wide range of quality products and services comparable with those available with any modern bank in the world. To explore the needs of the common people including businessman and professionals. Extend Credit to private sector of economy To serve with quality at a price competitive to anyone in the financial market Contribute to the GDP of the country. Total commitment to quality. 2.2.1.3Objectives: To create a technology based most efficient banking environment for its customer. To ensure ethics and transparency at all level. To ensure sustainable growth and establish full value to the honorable stakeholder And above all, to add effective contribution to the national economy. ©Daffodil International University 8 2.2.1.4 Corporate Profile of UBL Ltd: Name: Uttara Bank Limited Essence: Local Bank Global Network Nature of Business: Banking service and Profit oriented Registered office: Uttara-1000, Bangladesh 90, Motijiheel Commercial Area, GPO Box: 818 & 217 PABX: 880-2-9551162 Website: www.uttarabank-bd.com SWIFT: UTBLBDDH Date of Incorporate: June 29, 1983 Chairman: Vice Chairman: Mr.Azharul Islam Mr. Iftekharul Islam Company Secretary: Mr. MdFazlurRahman Managing Director & CEO: Mr. Shaikh Abdul Aziz. Chief Financial Officer (CFO): Mr. Md. Golam Mustafa, ACA Credit Rating: Long Term `AA3-` (Very Strong Capacity & Very High Quality) Short Term `ST-2` (High Grade) Number of Branches: 220 Total Manpower: Nearly 3600 Authorized Capital: Paid up Capital: Statutory Fund: Tk.6000 million (Up to 2012) Tk. 3306.4 million (Up to 2012) Tk. 6,758.8 million (Up to 2012) ©Daffodil International University 9 2.2.1.5 Products and Services of the Organization: Product and Services DEPOSIT PRODUCT INVESTMENT/FINANCE PRODUCT Savings Account Corporate Finance Industrial Finance Lease Finance Syndicate Finance Special Notice Deposit Fixed Deposit Receipt Account Double Benefit Deposit Scheme Uttaran Marriage Deposite Scheme UttaranSawpnapuran Deposit Scheme Foreign Exchange service Export Finance Import Finance Inward Remittance Issue L/C Foreign DD Foreign TT Shipping Guarantee Bonded warehouse Service SWIFT Facility IME, Prabhu, Xpress Money, Western Union Money Transfer. Education Deposit Scheme PLASTIC CARD PRODUCT ATM card services in many brunches. Special Loan Scheme Other products Customer Credit Locker Services. Personal Loan . Building Repair Loan SME Loan Figure 01: Product and Services of UttaraBank Ltd. ©Daffodil International University 10 Credit Risk Management ©Daffodil International University 11 3.1Management of Loans in Commercial Banks Lending is one of the two principal functions of commercial banks not only because of their social obligations of catering to credit needs of different sections of the community but also lending is most profitable, the rates realized on loans have always been well above those realized on investments. Having sterilized a portion of deposits in cash reserves and highly liquid assets which yield little or no earnings for the purpose of satisfying liquidity requirements, a banker has to deploy the residual funds in profitable outlets so that he may be able to pay interest on deposits, salary to the staff, meet other establishment expenses, buildup reserves and to pay dividend to the shareholders. This is why bank loan accounts form a major portion of the residual funds of a commercial Bank. 3.2 Risk: Definition: Risk is the potential that a chosen action or activity (including the choice of inaction) will lead to a loss (an undesirable outcome). The notion implies that a choice having an influence on the outcome exists (or existed). Potential losses themselves may also be called "risks". Risk can be seen as relating to the Probability of uncertain future events. (http://en.wikipedia.org/wiki/Risk) The chance that an investment's actual return will be different than expected. Risk includes the possibility of losing some or all of the original investment. Different versions of risk are usually measured by calculating the standard deviation of the historical returns or average returns of a specific investment. High standard deviations indicate a high degree of risk. A fundamental idea in finance is the relationship between risk and return. The greater the amount of risk that an investor is willing to take on, the greater the potential return. The reason for this is that investors need to be compensated for taking on additional risk ©Daffodil International University 12 3.2.1 Sources of Risks of UBL: UBL recognizes risks under two broader aspects viz. Pillar-I risk and pillar-II risk under regulatory framework of Basel-II accord and Bangladesh Bank. Pillar-I risk Credit risk, market risk and operational risks etc. All others risks i.e. management risk, Pillar-II risk security risk Credit Risk: Credit risk is an investor's risk of loss arising from a borrower who does not make payments as promised. Such an event is called a default. Another term for credit risk is default risk. Credit risk is risk due to uncertainty in a counterparty's (also called an obligor's or credit's) ability to meet its obligations. Institutions manage it in different ways. Credit risk is one of the major risks, UBL has to confront in the course of business everyday Credit risk corresponds to potential financial loss as a result of customers‟ inability to honor the terms and conditions of credit facility. Market Risk: Market Risk is common to an entire class of assets or liabilities. The value of investments may decline over a given time period simply because of economicchanges or other events that impact large portions of the market. Asset allocation and diversification can protectagainst market risk because different portions of the market tend to underperform at different times also known as systematic risk. It is the risk that the value of a portfolio, either an investment portfolio or a trading portfolio, will decrease due to the change in value of the market risk factors. The four standard market risk factors are stock prices, interest rates, foreign exchange rates, and commodity prices. ©Daffodil International University 13 The associated market risks are: Equity risk, the risk that stock prices and/or the implied volatility will change. Interest rate risk, the risk that interest rates and/or the implied volatility will change. Currency risk, the risk that foreign exchange rates and/or the implied volatility will change. Commodity risk, the risk that commodity prices (e.g. corn, copper, crude oil) and/or implied volatility will change. It is impossible to reduce systemic risk for the global economy (complete global shutdown is always theoretically possible), but one may mitigate other forms of systemic risk by buying different kinds of securities and/or by buying in different industries. Operational Risk: An operational risk is a risk arising from execution of a company's business functions. It is a very broad concept which focuses on the risks arising from the people, systems and processes through which a company operates. It also includes other categories such as fraud risks, legal risks, physical or environmental risks. A widely used definition of operational risk is the one contained in the Basel II regulations. This definition states that operational risk is the risk of loss resulting from inadequate or failed internal processes, people and systems, or from external events.Operational risk can be summarized as human risk; it is the risk of business operations failing due to human error. Management Risk: As regards management risk, UBL evaluates management competence of the applicant firm/company and its integrity. The Bank identifies the persons who are actually calling the shots and their integrity as well as ability to guide or make decisions to carry on business. Other considerations include past experience in business especially in the proposed, the way management consults or discuss issues, the strength of making unpleasant decisions such as various cost cutting measures, rationalizing workforce, etc. the management of the firm/company must know the financial conditions of its line of operation. ©Daffodil International University 14 3.3 Risk Profile of UBL: Risk Financial Risk Business Risk Management Risk Security Risk Leverage Business Size Experience Security Coverage Liquidity Business Age Succession Collateral Coverage Profitability Business Outlook Team Work Support Coverage Industry Growth Relationship Risk Account Conduct Limit Utilization Compliance of Condition Personal Deposit Market Competitor Business barriers Business Size Fig-8: Risk profile of UTTARA Bank Ltd. 15 ©Daffodil International University 3.4 Credit Risk Management: 3.4.1 Bank Credit: The two main functions of a bank are to borrow money from public by accepting deposit and lending it to the public for the development of trade, commerce, industry and agriculture. Banks give some interest to depositors for deposit and take higher interest for lending. The margin is the bank‟s profit. So, lending is by far the most important function of modern bank. The strength of a bank is, thus, primarily judged by the soundness of its advances. A wise and prudent policy in regard to advances is considered an important factor inspiring confidence in the depositors and prospective customers of a bank. In general term, “Bank credit is a bankloan to an individual or a company, with a fixedmaturity and often featuring amortization of principal.” i.e. When a consumerpurchases something using a credit card, they are buying on credit (receiving the item at that time, and paying back the credit card companymonth by month). Any time when an individualfinances something with a loan (such as an automobile or a house), they are using credit in that situation as well. Advances not only play an important part in gross earnings of bank, but also promote the economic development of the country. All types of business activity includes trade, industry and agriculture have to depend on bank finance in one form to offer. Bank by channeling accumulate savings of the nation into productive uses, help both the depositors and the borrowers 3.4.2 Definition of Credit Risk Management: Banks are constantly faced with risks. There are certain risks in the process of granting loans to certain clients. There can be more risks involved if the loan is extended to unworthy debtors. Certain risks may also come when banks offer securities and other forms of investments. ©Daffodil International University 16 Effective credit risk management is vital for success of any bank, as banks are operating at a low margin compared to other business. They should strike a proper balance between profitability and liquidity and should always be careful about default probability and Credit Value at risk. Credit risk management is the process or set of method by which one calculates the creditworthiness of a business or organization or of a person. Or a type of analysis an investor or bond portfolio manager performs on companies or other debt issuing entities encompassing the entity's ability to meet its debt obligations. The credit risk management seeks to identify the appropriate level of default risk associated with investing in that particular entity, and committed with the minimization of the risk of bad debt or default risk associated with a particular credit. Credit Risk Management process enables Banks to proactively manage loan Portfolios in order to minimize losses and earn an acceptable level of return for shareholders. A comprehensive IT system is essential which should have the ability to capture all key customer data, risk management and transactions information including Trade and Foreign Exchange. In order to establish an effective and efficient management of the credit risk the Bank must have robust credit risk management policies and procedures. 3.4.3 Importance of Credit Risk Management: Credit risk is most simply defined as the potential that a bank borrower or counterparty will fail to meet its obligations in accordance with agreed terms. The goal of credit risk management is to maximize a bank‟s risk-adjusted rate of return by maintaining credit risk exposure within acceptable parameters. Banks need to manage the credit risk inherent in the entire portfolio as well as the risk in individual credits or transactions. Banks should also consider the relationships between credit risk and other risks. The effective management of ©Daffodil International University 17 credit risk is a critical component of a comprehensive approach to risk management and essential to the long-term success of any banking organization. Credit Risk Management Policy of UBL captures the core principles for identifying measuring and managing credit risk in the Bank. These policies are approved by the Board of Directors (BoD) and are designed to meet the organizational requirements that exist today and to provide flexibility for the nature UBL recognizes that a critical factor in the Banks continued profitability and stability is its effective risk management capabilities. UBL ensures its risk management strength and strives to continuously promote a proactive risk management culture in the bank. Effective measures are now being taken towards the compliance of Basel II risk management standards. The importance of credit risk management for banking is tremendous. Banks and other financial institutions are often faced with risks that are mostly of financial nature. These institutions must balance risks as well as returns. For a bank to have a large consumer base, it must offer loan products that are reasonable enough. However, if the interest rates in loan products are too low, the bank will suffer from losses. In terms of equity, a bank must have substantial amount of capital on its reserve, but not too much that it misses the investment revenue, and not too little that it leads itself to financial instability and to the risk of regulatory non-compliance. Credit risk management, in finance terms, refers to the process of risk assessment that comes in an investment. Risk often comes in investing and in the allocation of capital. The risks must be assessed so as to derive a sound investment decision. Likewise, the assessment of risk is also crucial in coming up with the position to balance risks and returns. The risk of losses that result in the default of payment of the debtors is a kind of risk that must be expected. Because of the exposure of banks to many risks, it is only reasonable for a bank to keep substantial amount of capital to protect its solvency and to maintain its economic stability. The second Basel Accords provides statements of its rules regarding the regulation of the bank's capital allocation in connection with the level of risks the bank is exposed to. The greater the bank is exposed to risks, the greater the amount of capital must be when it comes to its reserves, so as to maintain its solvency and stability. To determine the ©Daffodil International University 18 risks that come with lending and investment practices, banks must assess the risks. Credit risk management must play its role then to help banks be in compliance with Basel II Accord and other regulatory bodies. Credit risk management for banking is a very useful system, especially if the risks are in line with the survival of banks in the business world. 3.4.4 Credit Risk Management Process of UBL: The Credit Risk Management (CRM) process of UBL is shown as follows: Identification of Sector-wise Loan Limit Pre-Credit Application Activities Evaluation of 6 C’s Post-Credit Application Activities Loan Sanction and Disbursement Monitoring loan performance After Credit/Loan Disbursement Collection of Installments If Fail Debt Rescheduling Non-judicial Foreclosures Recover the losses Judicial Foreclosures Adjust with Reserve and Provision Fig- 3: Credit Risk Management Process of UTARA Bank Ltd. ©Daffodil International University 19 3.5 Pre-Credit Application Activities: 3.5.1 Identification of Sector- wise Credit Limit: Identification of sector-wise loan limit means identify limit of total creditable amount into different sectors or diversification of total loan into different sector. Diversification in UBL involves spreading credit into a broader range of financial loans, i.e. Business loan, Personal Loan, Credit card, auto and educational loan etc. UBL don‟t provide total credit in same sector. If they provide all credit in the same sector and then if somehow that particular sector become nosedive, their credit may become unrecoverable. So before providing credit UBL splits their total creditable amount in different sector. To provide credit in the different sectors helps UBL to diverse their credit risk. Loans and Advances of the Bank as on December 31, 2012 stood at Tk. 63.59 billion compared to Tk. 52.91 billion of 2011 reflecting an excellent growth of 20%. The growth in the loan book was an outcome of Bank concerted efforts and enhanced participation in local corporate and credit-lines, syndicated and structured finance along with broadening of business relationship in the country, the attractiveness of our retail and consumer credit products, careful selection of borrower. Strong credit risks assessment and protection under good security coverage. Outstanding loans and advances of Off-shore Banking Units was TK.1491.28billion evidencing a growth of 114%. Our Capital Market Services extended margin loans to the investors, volume of which TK.1943.64 million in 2011. Yield on loan and advances decreased to 13.56 percent from the level of 14.37 percent of previous year due to reduction of lending rates on corporate and medium scale financing as per guidelines of Bangladesh Bank and gradual up trend in rates of deposits in the competitive market. Concentration of loans and advances was well diversified details of which are explained in note 7.6 percent from 4.57 from 5.57percent on 2010 based on contractual maturity terms, 68% of the current loan portfolio matures within 5 years of the balance sheet date. ©Daffodil International University 20 3.5.2 Sector-wise Loan: Sector wise loans & Advanced Pharmaceuticals Agriculture 1% 1% Other Industries 38% Electronics & Auto 0% Holding & Construct 12% Agriculture Textiles & Garments 21% Pharmaceuticals Textiles & Garments Chemical Industries Chemical Food & allied Industries Industries Transport & Communication Food1% & allied Industries Service Industries 7% Energy & Power Transport & Communication Engineering & Metal 3% Service Industries Holding & Construct 4% Electronics & Auto Energy & Power Engineering & Other Industries 2% Metal 10% Fig-4: Credit Diversification Criteria of UBL in 2013 3.5.3 Industry and Business Segment Focus in Details: As a general practice Uttara Bank Limited definitely concentrates its business in trade finance /Export-Import business and all types of commercial loans, industrial / project finance except otherwise restricted by the Government or indicated as unethical and banned items. The Bank emphasizes on diversification of its business portfolio commensuration with economic & business trend, life cycle of the products, demand supply gap, social obligation etc. The Bank‟s policies for financing in different major sectors are summarized as follows: Sl. Sectors Policies No. a. Textiles / Spinning/ Sweater / Knitting / Denims & Garments To expand ©Daffodil International University 21 b. Cement To maintain c. Construction/Real estate/ House building To expand d. Telecommunication To expand e. Communication Selective basis f. Information Technology (IT) Project To expand g. Agrobased Industry To expand h. Hospital/ Clinic/School/ Universities Selective basis i. Healthcare/pharmaceuticals/medicine To expand j. Electrical/Electronic appliance To expand k. Finance to NBFI To maintain l. Special program – CCS, Personal Loan, Supervised To expand Credit Loan to SME clients m. Plastic/packaging Selective basis n. Leather Selective basis o. Steel and Engineering To expand p. Scrap vessel Restricted way q. Edible Oil To expand r. Paper / pulp / partex To expand s. Chemicals Restricted way t. Others Based on merit with the approval of Head Office. Table: Loan segmentation. ©Daffodil International University 22 3.5.4Discouraged Business Types: Uttara Bank Ltd. usually discourages lending to following areas of business: Military Equipment/Weapons Finance. Tobacco sector. Lending to companies listed on CIB black list or known defaulters. Highly Leveraged Transactions (Maximum debt to equity ratio should be @ 60:40). Finance of Speculative Investments (Not more than 40% of share value: Face value or last 6 months average whichever is lower). Logging, Mineral Extraction/Mining, or other activity that is ethically or environmentallysensitive. Counterparties in countries subject to UN sanctions. Share Lending (Not more than 40% of share value or as per guidelines of Bangladesh Bank). Taking an Equity Stake in Borrowers. Bridge Loans relying on equity/debt issuance as a source of repayment. 3.6Post-Credit Application Activities 3.6.1 Evaluation of 6C’s: Lending money is one of the main functions of a commercial bank. In the lending process, selection of borrower is the most crucial and vital job for a banker. Before a customer enjoys credit facilities it is important that the applicant should qualify for 6 Cs. The 6 Cs‟ are: Character or Trustworthiness: The first thing that loan officers look for when reviewing a proposal is evidence of applicant‟s trustworthiness. The loan application can be rejected without even reviewing your proposed business idea if loan officers find any evidence in your background indicating lack of integrity. Officer may ask questions like: "Who are you? How long have you lived where you live? How long have you been in business? Do you live up to your obligations? What is ©Daffodil International University 23 your standing in the community? The answers to these questions will normally come from your business plan and references. Capability: Banks need to be sure that the person/people making the business decisions know what they are doing. Mismanagement is the foremost reason for the failure of new businesses, and banks naturally would want to avoid that. Loan officers would want to know the professional background, previous business experience, relevant education, and level of success of the business owner. Capacity: If the bank feels that confident about applicant‟s personal background and applicant‟s ability to make good judgments when making business decisions, the next step for them is to determine the capability of applicant‟s business to turn up a profit. They will now ask: "What is applicant‟s ability to repay the loan? How the loan is proceeds to be used? How will they be repaid?" Banks are particularly interested in: (a) how soon you can generate a positive cash flow; (b) when you will show a profit; (c) how large will it be; (d) whether applicant‟s profit will be lasting; and (e) whether various assets will be financed via debt or equity. The answers to these questions come from a review of applicant‟s financial statements, particularly applicant‟s cash flow statements, profit and loss statements, and personal and corporate tax returns. Collateral: Applicant‟s collateral is important. Applicant‟s collateral represents an "escape hatch" for applicant‟s bank, and banks normally want it to be large enough to be able to cover their losses (if at all) and easily convertible to cash. From applicant‟s projected cash flow and list of assets, bankers will ask "How can you be sure of applicant‟s ability to repay the loan? What can you offer the bank as an alternative source of repayment? In most instances, the bank will require the personal guarantees of all principals. Besides providing another source of repayment, it also shows applicant‟s commitment to the business. ©Daffodil International University 24 Capital: No business exists in a vacuum, and loan officers would look at a number of factors that may potentially impact on applicant‟s kind of business. Property and other assets that total more than debts are known as capital. In other words, when borrower adds up all that own (assets) and subtract all that borrower owe (liabilities), the difference (net worth or capital) should be sufficient to ensure payment of another bill. Capital would refer to the financial resources obtained from financial records that a company may have in order to deal with its debt. Many a time's credit analysts would make this portion of the credit analysis the most important one. Weight is given on Balance Sheet items and components like Working Capital, Net Worth and Cash Flow. One must know how to read financial statements and that too from the perspective of a creditor. Short term liquidity is important if you are expecting to get paid in the short term. You should be able to see whether this company has the ability to absorb more debt and then where does your loan (selling on credit is a loan - isn't it?) fit in the overall debt-framework of this business. You should also evaluate to see if you can depend on the numbers whether they are audited, unaudited or company prepared. If required speak with the firm or person who has prepared the statements. Conditions or Terms of Loans: The nature of applicant‟s loan request is another important factor that could affect the results of applicant‟s application. Banks would want to know three important things: "How much money are you requesting? What will it are used for? And For how long will it be needed?" Banks oftentimes prefer to approve loans for items that can be identified, has lasting value, and can be repossessed and sold if things fail. ©Daffodil International University 25 3.6.2 Loan Sanction and Disbursement: Bank follows some necessary steps to sanction loan to borrower. This procedure mainly applicable for sanctioning and disbursing term loan although other advancing procedures are also follows nearly the same procedure. Branch or Unit Office Transaction Report: Voucher Posting and Printing. Loan Disbursement Documents Collect Other Bank’s lien Confirmation (For Secured Loan) Entry in FINACLE Documents check before Sanction. Lien Confirmation Loan Activation Sanction and Repayment schedule setup Charge Document preparation Fig-05:Procedures of UBL Loan Sanction and Disbursement After successful completion of these steps bank allocate credit to a credit applicant. If anyhow authority becomes unsatisfied about a credit application, the credit will not sanction for that applicant. ©Daffodil International University 26 3.7 After Credit/Loan Disbursement: 3.7.1 Monitoring Loan Performance: After disbursement of credit it‟s an essential task for the bank to monitor the loan/credit performance. If the loan/ credit doesn‟t work then it will categorized as Non-Performing Loan (NPL). NPL increase the risk of bad debt. Typically, loans that have not received payments for three months are considered to be non-performing loans, though specific contract terms may differ occasionally. Bank will take initiative to turn the loan performance start. 3.7.2 Collection of Installment: Loan is allowed for a single purpose where the entire amount may be required at a time or in a number of installments within a period of short span. After disbursement of the entire loan amount, there will be only repayment by the borrower. Bank send reminder over phone or via mail to the borrower about the installment payment date, amount etc. 3.8 Recover the Losses: If bank is unable to recover the entire amount of loan then bank can take these steps: Debt Rescheduling, Non-judicial Foreclosures, Judicial Foreclosures, Adjust with Reserve and Provision. 3.8.1 Debt Rescheduling: Debt rescheduling means extending the repayment period of an existing loan. This opportunity is given according to the capability and condition of clients. If bank find that client will be able to repay the unpaid amount if he get some extra time and if the client has good history of previous repayment, then bank may allow this opportunity. Extra interest on unpaid amount of loan for extra time will be imposed. ©Daffodil International University 27 3.8.2 Non Judicial Foreclosure: Non-judicial foreclosures are processed without court intervention, with the requirements for the foreclosure established by state statutes. When a loan default occurs, the debtor will be mailed a default letter. If the debtor does not cure the default, a Notice of Sale will be mailed to the debtor, posted in public places and newspaper, recorded at the country recorder's office (Notary public), and published in area legal publications. After the legally required time period has expired, a public auction will be held, with the highest bidder becoming the owner of the property, subject to their receipt and recordation of the deed. 3.8.3 Judicial Foreclosures: Judicial foreclosures are processed through the courts, beginning with the lender filing a complaint and recording a notice. The complaint will state what the debt is, and why the default should allow the lender to foreclose and take the property given as security for the loan. The debtor will be served notice of the complaint, either by mailing, direct service, or publication of the notice, and will have the opportunity to be heard before the court. If the court finds the debt valid, and in default, it will issue a judgment for the total amount owed, including the costs of the foreclosure process. After the judgment has been entered, a writ will be issued by the court authorizing. An auction, opens to anyone, and is held in a public place, which can range from in front of the courthouse steps, to in front of the property being auctioned. Auction will require either cash to be paid at the time of sale, or a substantial deposit, with the balance paid from later that same day up to 30 days after the sale. Check applicant‟s local procedures carefully. At the end of the auction, the highest bidder will be the owner of the property, subject to the court's confirmation of the sale. After the court has confirmed the sale, a deed will be prepared and delivered to the highest bidder, when that deed is recorded, the highest bidder is the owner of the property. 3.8.4 Adjust with Reserve and Provision: Usually like other all bank and company UTTARA Bank doesn‟t disburse or distribute its all profit to its shareholders. Some portion are set aside from net profit/earning as provision to meet future loss arise from bad debt. This provision is known as bad debt. When a bad debt occur UTTARA bank try to recover the loan by using this loan loss provision. ©Daffodil International University 28 3.9 Some important ratios of credit risk: Leverage Measurement: Leverage ratio used to calculate the financial leverage of a company to get an idea of the Company‟s methods of financing or to measure its ability to meet financial obligations. There are several different ratios, but the main factors looked at include debt, equity, assets and interest expenses. Debt to Assets: Debt to Assets (DTA) is important tools for measuring the leverage of a bank. The higher portion of DTA, the greater is the degree of risk because creditors must be satisfied before in the bankruptcy. The lower ratio of DTA provides to mitigate of protection for the supplier of debt. The DTA ratios of Uttara Bank Limited are given bellow: Debt to assets 96% 95% 94% 93% 92% 91% 90% 89% 88% 87% 86% 95% 94% 91% 90% 89% 2009 2010 2011 2012 Figure 06: Debt to assets ©Daffodil International University 29 2013 Equity Multiplier: Equity Multiplier (EM) is very important indicator of evaluating a company‟s ability to use its debt for financing its assets. EM ratio is also known as the financial leverage ratio. A higher equity multiplier indicates higher financial leverage, which means the company is relying more on debt to finance its assets. The EM ratios of Uttara Bank Limited are given bellow: 25.00 22.54 20.00 15.84 15.00 11.59 9.46 10.11 10.00 5.00 0.00 2009 2010 2011 2012 2013 Equity Multiplier Fig:07 Equity Multiplier Ratio Profitability Measurement: Profitability ratios measure a company‟s ability to generate earnings relative to sales, assets and equity. These ratios assess the ability of a company to generate earnings, profits and cash flows relative to relative to some metric, often the amount of money invested. They highlight how effectively the profitability of a company is being managed. For most of these ratios, having a higher value relative to a competitor's ratio or the same ratio from a previous period is indicative that the company is doing well. Net Interest Margin: Net Interest Margin (NIM) is very important tools for measuring banks profitability performance because small changes in a bank‟s lending margin can translate into large bottom line changes. The higher the ratio the cheaper the funding or higher the margin the bank is obtaining. A bank‟s net interest margin is a key performance measure that drives ROA. The NIM ratios of UttaraBank Limited are given bellow: The NIM ratio of UBL was increasing from FY2008 (2.12%) to FY2009 (3.22%) and then it shows decreasing trend from FY2009 (3.22%) to FY2011 (2.31%) after then it slightly increases till FY2012 (2.52%) which was good sign for a bank. The highest NIM ratio was ©Daffodil International University 30 3.22% in FY2009 and the lowest NIM ratio was 2.12% in FY2008. On an average, the bank maintained 2.51% NIM ratio Net Interest Margin Axis Title 4.00 3.00 3.22 2.12 2.37 2.00 2.52 2.31 1.00 0.00 2009 2010 2011 2012 2013 Fig:08- Net Interest Margin Ratio Noninterest Income to Assets: Noninterest Income to Assets (NITA) is an indicator of the operational performance. It indicates the proportion of fees and other income in respect of total assets of banks. Highest NITA ratio is better for a bank. The NITA ratios of Uttara Bank Limited are given bellow: Noninterest Income to Assets 6.00 4.82 5.00 4.00 3.83 3.81 4.04 2009 2010 2011 4.17 3.00 2.00 1.00 0.00 2012 Fig:09- Noninterest Income to Assets ©Daffodil International University 31 2013 Noninterest Income to Operating Income: (NITOI) is another indicator of the operational performance. It indicates to what extent fees and other income represent a percentage of operating income of banks. The NITOI ratios of Uttara Bank Limited are given bellow: Noninterest Income to Operating Income 100% 80% 60% 64.34% 54.20% 63.05% 67.60% 62.33% 2009 2010 2011 2012 2013 40% 20% 0% Fig:10- Noninterest Income to Operating Income Assets Utilization Ratio: Assets Utilization Ratio (AUR) indicates the proportion of total operating income to total assets. The higher AUR ratio is better for a bank. The AUR ratios of Uttara Bank Limited are given bellow: Liquidity Measurement: Liquidity ratios attempt to measure a company's ability to pay off its short-term debt obligations. This is done by comparing a company's most liquid assets (or, those that can be easily converted to cash), its short-term liabilities. In general, the greater the coverage of liquid assets to short-term liabilities the better as it is a clear signal that a company can pay its debts that are coming due in the near future and still fund its ongoing operations. On the other hand, a company with a low coverage rate should raise a red flag for investors as it may be a sign that the company will have difficulty meeting running its operations, as well as meeting its obligations. ©Daffodil International University 32 Liquid Asset to Liability: According to Bangladesh Banking companies Ordinance 1962, subject to amended time to time, liquid assets to commercial banks consists of cash in hand, statutory reserves (with Bangladesh Bank), balance with other banks, and money at call and short- notice and approved securities. This composition of liquid assets is known as structural allocation liquid assets. The Liquid Assets to Liability (LATL) ratio used in this study is measured by taking the structural allocation of liquid assets. The LATL ratios of Uttara Bank Limited are given bellow: Liquid Asset to Liability 17.22% 18.00% 16.00% 14.00% 12.00% 10.00% 8.00% 6.00% 4.00% 2.00% 0.00% 13.30% 14.23% 11.81% 2009 2010 2011 12.96% 2012 Liquid Asset to Liability Fig:11--Liquid Asset to Liability ©Daffodil International University 33 2013 Findings ©Daffodil International University 34 4.1 Findings: Findings based on current situation and strategic focus: 1.Fewer Products and Services. 2. Still not efficient in online banking service. 3. Generates good return for the shareholders. 4. Shares are mostly owned by the directors/ sponsors. 5. Ups and downs situation in return on investments. 6. Overall current performance is good. ©Daffodil International University 35 Recommendations and Conclusion ©Daffodil International University 36 5.1 Recommendations: The bank should plan to minimize the administrative cost. The bank should emphasize on investment policies. On line banking service should be further developed. Initiate new products and services to attract the customers. Though the bank‟s overall current performance is good, they should be more careful to continue an effective performance Bank should try to excel in the criteria of important ratio of credit risk management and take into consideration of movement of this ratio over the time period. Banks should identify and manage potential credit risk in all products and activities. Banks should ensure that the risks of products and activities new to them are subject to adequate procedures and controls before being introduced or undertaken, and approved in advance by the board of directors or its appropriate committee. Banks must have in place a system for monitoring the condition of individual credits, including determining the adequacy of provisions and reserves. Banks should take into consideration potential future changes in economic conditions when assessing individual credits and their credit portfolios, and should assess their credit risk exposures under stressful conditions. ©Daffodil International University 37 5.2 Conclusion: Credit risk management is a very important area for the banking sector and there are wide prospects of growth and other financial institutions also face problems which are financial in nature. Also, banking professionals have to maintain a balance between the risks and the returns. For a large customer base banks need to have a variety of loan products. If UBL bank lowers the interest rates for the loans it offers, it will suffer in terms of equity, bank must have substantial amount of capital on its reserve, but not too much that it misses the investment revenue, and not too little that it leads itself to financial instability and to the risk of regulatory non-compliance. Credit risk management is risk assessment that comes in an investment. Risk often comes in investing and in the allocation of capital. The risks must be assessed so as to derive a sound investment decision. And decisions should be made by balancing the risks and returns. Giving loans is a risky affair for bank sometimes and certain risks may also come when banks offer securities and other forms of investments. The risk of losses that result in the default of payment of the debtors is a kind of risk that must be expected. A bank has to keep substantial amount of capital to protect its solvency and to maintain its economic stability. The greater the bank is exposed to risks, the greater the amount of capital must be when it comes to its reserves, so as to maintain its solvency and stability. Credit risk management must play its role then to help banks be in compliance with Basel II Accord and other regulatory bodies. For assessing the risk, UBL banks should plan certain estimates, conduct monitoring, and perform reviews of the performance of the bank. They should also do Loan reviews and portfolio analysis in order to determine risk involved. UBL Banks must be active in managing the risks in various securities and derivatives. Still progress has to be made for analyzing the credits and determining the probability of defaults and risks of losses. So credit risk management becomes a very important tool for the survival of UBL banks . ©Daffodil International University 38 References ©Daffodil International University 39 7.1 Bibliography: Books: Rose, Peter S. (2005). “Commercial Bank Management” Irwin McGraw-III, New York, 8th edition Brigham, Eugene F and Ehrhardt, Michael C (2001), “Financial Management Theory and Practice. 10thed”, pp.75-99. Rose, P (1996) “Commercial Bank Management. Boston: McGraw-Hill Companies Inc.” Gorry, G. and Scott Morton, M.S. (1991) A Framework for Management Information Systems. Sloan Management Review, 13(1), pp.55-70 Zikmund. , & Thomson. Business Research Methods (8th Ed.) “19 banks still crippled by liquidity crisis”, The New Nation, 11thAug, 2013. Abdullah, A. and Khan, A. R. (eds.) (1996),”State, Market and Development”, theUniversity Press Limited. Barrister Harunur Rashid, “How does global financial crisis affect Bangladesh?”, Former Bangladesh Ambassador to the UN, Geneva. Boner, R.A. and Krueger, R. (1991), “The Basics of Antitrust Policy: A Review of Ten Nations and the European Communities”, the World Bank Technical Paper 160, World Bank, Washington. UBL Bank Annual Report 2012 “Guidelines to Fill in the Banking Statistics Returns SBS-1, 2 & 3(4th Edition)”, Statistics Department of Bangladesh Bank. JasimUddinSarker, “Banks introduce new saving schemes to tackle liquidity crisis”, The New Age, 7thAug, 2013. The World Bank (2006), “Doing Business 2006”, Washington, D.C. Thill and Bovée L. Courtland, “Excellence in Business Communication”, Fourth Edition, Page: 336-360. Rashid, M 2010, „Green banking comes to focus’ ,viewed: August 7,2012 Verma, M K 2012, „Green Banking: A Unique Corporate Social Responsibility of India Banks‟, International Journal of Research in Commerce & Management, Vol. 3 , Issue 1 ©Daffodil International University 40 Star, D 2010, ‘Green banking comes to focus‟, viewed: August 7,2012 Pravakar, S and Nayak,BP 2008,‟Green Banking in India’, Institute of Economics Growth University of Delhi, Delhi-1100071 Habib A 2012, „Green Banking and Sustainable Development: the Case of Bangladesh’, UN Conference on Sustainable Development (Rio+20 Summit) Rio de Janeiro, Brazil, June 19, 2012 7.2Websites: i. http://www.Uttarabankltd.com ii. http://www. wikipedia.com/ iii. http://www.bangladesh-bank.org/ iv. http://www.bangladesh-bank.org/circulars v. http://isqpm.org/2006%20Journal/Government%20policy%20and%20competitive%2 0bsiness%20environment%20in%20Bangladesh%20by%20Mondal%20and%20Ahm ad.pdf vi. http://ezinearticles.com/?The-Importance-of-Credit-Risk-Management-for Banking&id=1102802 vii. http://www.bis.org/publ/bcbs54.html viii. http://toostep.com/trends/the-importance-credit-risk-management-for-banking ix. http://www.uttarabank-bd.com/ x. http://www.uttarabank-bd.com/HTML/solarPlant.htm xi. http://www.uttarabank-bd.com/HTML/Branches.htm xii. http://www.uttarabank-bd.com/html/onlinebranches.pdf xiii. http://www.thedailystar.net/newDesign/newsdetails.php?nid=154690 xiv. www.ijrcm.org.in. xv. http://www.thedailystar.net/newDesign/newsdetails.php?nid=154690 xvi. http://www.bangladesh-bank.org ©Daffodil International University 41