Instructional Designer / Trainer ( Job Number: 1510513)\ Job Engineering Organization : Tyco Retail Solutions
Primary Location : United States-Florida-Boca Raton
Link to apply
https://firesecurity.taleo.net/careersection/external/jobdetail.ftl?lang=en&job=1510513
Description
For more than half a century, Tyco has been delivering the latest solutions to unique business challenges. Today, our
passion to protect what matters most is stronger than ever. Tyco is a market leader in the $100 billion global fire
protection and security solutions industries. Our 69,000 employees take great pride in knowing that they make a
difference in the world: their work helps protect and safeguard people and property.
Tyco Retail Solutions (TRS), a unit of Tyco, is a leading global provider of integrated retail performance and security
solutions, deployed today at more than 80 percent of the world's top 200 retailers. Customers range from single-store
boutiques to global retail enterprises. Over the past 40 years, our retail solutions have kept hundreds of millions of people
safe. Our Sensormatic electronic article surveillance (EAS) products have protected more than 80 million products in the
past decade, making it the most trusted brand in retail loss prevention. Operating in more than 70 countries worldwide,
Tyco Retail Solutions provides retailers with real-time visibility to their inventory and assets to improve operations,
optimize profitability and create memorable shopper experiences.
This position will play a central role in the growth and success of Tyco Retail Solutions (TRS) by supporting the training
function. The individual will be responsible for developing, coordinating and implementing courseware needed to train
business partners, direct salespeople, technicians, general employees and end customers. He/she will develop materials for
distance learning, webinar training and instructor led training aimed at providing education on TRS products, services and
procedures.
The individual will be a key member of the Tyco Retail Solutions Global Training team and will contribute to setting the
future vision of the $ 1Billion organization by providing mission critical education for key stakeholders.
JOB RESPONSIBILITIES
1. Identify and evaluate online and web based training needs and objectives of the organization and its customers.
2. Create web based, software, sales, technical and end customer online training materials by collaborating with
engineering, marketing, product management and sales organizations. This will involve creating training plans,
developing course structure and sourcing key product, service, market and positioning information.
3. Coordinate training video production efforts by working closely with the design team.
4. Support and expand Training team capabilities by researching industry best practices/innovations and applying to TRS
training development activities.
5. Collaborate closely with instructional designers to create engaging, interactive and innovative web based/online
learning experiences (or perform on their own)
7. Deliver online, webinar and in-person training to salespeople, technicians and business partners.
Specific responsibilities include:
Training Development
· Work with Marketing, Sales and Engineering to determine training needs of respective organizations
· Fielding training requests from the entire TRS organization
· Develop training needs analysis documentation
· Meeting with subject matter experts contacts to determine the needs of the training
· Defining learning objectives for training materials
· Develop high level project plans with key milestones and status reports
· Creating robust and detailed training plans
· Determining/creating the delivery methodology
· Conducting audience learning analyses
· Creating storyboards in conjunction with Subject matter experts and functional leaders
· Create training content by working with SMEs and functional leads
· Create task lists
· Lead and manage the training plan cross-functional review process
· Creating testing evaluation processes and techniques
· Manage communication strategy to training customers
Training Delivery
· Deliver train-the-trainer sessions to a variety of audiences
· Deliver instructor led training
· Deliver webinar training sessions
· Be primary point of contact for post training inquires for direct and indirect training population
· Design and lead role playing training sessions
Training Design
· Web Based Training, Instructor Led Training, Webinar Training
o Utilize instructional design and performance improvement processes to analyze, design, develop, implement and
evaluate instructional materials and programs
o Use Lectora to build e-learning modules
o Use photo shop to create, enhance and design high quality images
o Create high quality instructional videos
o Create voice overs for training
o Create Captivate automated visuals
o Synchronize voice overs and animations with training
o Work with internal LMS team to test learning files for upload to the LMS
o Lead and manage review process vitural and in-person
o Pilot test training materials
· Other
o Create and enhance training communication tools such as job aides and the training catalog
o Support other functional areas for video creation and document design
Qualifications
The ideal candidate would:
Have 5+ years applicable experience in web based and online courseware development or significant exposure to TRS
products
Have experience working with online learning software and web based learning management systems such as Lectora
and/or Adobe eLearning or significant exposure to TRS products
Have an exceptional track record of planning, managing, and building web based online educational courses for the
distance learner audience or significant exposure to TRS products
Have experience or interest in delivering training (in person or webinar format) or significant exposure to TRS products
Have Experience/exposure in the retail sector in professional capacity
Have extensive experience in developing content and courseware for adult learners or significant exposure to TRS
products
Tyco is a diverse company that believes its employees are the foundation for investing in its future. Diversity and
inclusion are key drivers to growing our business and providing a work environment that fosters contributions by all
employees.
Tyco is an Equal Opportunity Employer and does not discriminate because of age, color, disability, ethnicity, marital or
family status, national origin, race, religion, sex, sexual orientation, military veteran status, or any other characteristic
protected by law.
EEO/AA/Female/Minority/Veteran/Disability Employer