BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` Introduction Electrolux is a global leader in household appliances and appliances for professional use, selling more than 40 million products to customers in more than 150 markets every year. The company focuses on innovations that are thoughtfully designed, based on extensive consumer insight, to meet the real needs of consumers and professionals. Electrolux products include refrigerators, dishwashers, washing machines, vacuum cleaners and cookers sold under esteemed brands such as Electrolux, AEG-Electrolux, Eureka and Frigidaire. In 2009, Electrolux had sales of SEK 109 billion and 51,000 employees. Axel Wenner-Gren, the founding father of Electrolux, established the principles by which the company still thrives. His dream to improve quality of life has had fundamental impact on homes around the world. Today’s Electrolux, 90 years later, is a global leader in household appliances and appliances for professional use. “Thinking of you” expresses the Electrolux offering: To maintain continuous focus on the consumer, whether it’s a question of product development, design, production, marketing, logistics or service. (http://group.electrolux.com/en/company-overview-271) To be a trusted partner, the company knows it is important to provide insight into their priorities, progress and how they work. Dialogue with employees, customers, consumers, shareholders and others affected by their operations and products also provide a win-win opportunity-listening helps them define their strategies and find common ground. 1 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` Long-term relationships bring sustainable success Strong, long-term relationships with retailers are also central to Electrolux’s business model. Sustainability-related issues are an important part of the dialogue with customers. Electrolux has long cooperated informally with retailers to promote environmentally-sound purchasing and enhance awareness. Growing numbers of customers are stipulating formal commitments to social and environmental performance standards in their contracts. (http://group.electrolux.com/en/stakeholders-674/) Electrolux Brands Electrolux have many strong brands in their portfolio. Their main focus is to continue to build Electrolux, their biggest and most important brand, known and trusted by both consumers and professional users around the world. They also have a range of other strong brands for consumers and the professional market as well as offering brand licensing opportunities. (http://group.electrolux.com/en/category/aboutelectrolux/brands) Every brand represents a promise to its market: “buy me and you will get this experience”. Strong brands are trusted brands; they have built a reputation with customers over time by living up to their promises of quality, innovation and leadership. Some of these brands have an international reputation, such as AEG-Electrolux and Frigidaire. Others are local brands that are mainly known by consumers in a particular country, or professional brands known by users in a special field, such as Molteni for professional chefs. (http://group.electrolux.com/en/electrolux-group-brands-276/) In all regions, the Group is investing continuously in strengthening the Electrolux brand by launching innovative products in the higher price segments. Since household appliances are not bought frequently, consumers have limited knowledge of what has been offered in the market since their last purchase. Therefore, a strong brand is an important sales argument. All Group communication is aimed at creating a powerful image of Electrolux irrespective of the product or the market. Thoughtful design innovator “Thinking of you” is the key message in Group market communications. It highlights the strong Electrolux focus on consumers, but the concept of thoughtfulness also refers to employees, suppliers, the environment and other stakeholders that are affected by Group operations. The term “Thoughtful Design Innovator” reflects the importance that Electrolux gives to thoughtful design in the development of new products. The products feature design for greater utility, instead of design for its own sake. 2 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` Group-wide marketing activities are planned at an early stage in the product development process in order to best communicate the product’s functions and benefits. Marketing is coordinated globally and across product categories in the interest of greater efficiency and impact. Investments are targeted to countries with the greatest potential, and are focused on cost-efficient media channels such as PR and the Internet. Electrolux is actively committed to increasing the share of products sold under the Electrolux brand. The brand is mainly positioned in the high-end of the segments for innovative products with attractive design, low consumption of energy and water and climate-smart functionality. Since 2000, Group sales of Electrolux-branded products, including those that are double-branded, have risen from 18% to almost half of sales. Almost all Group appliances and vacuum cleaners in Latin America and in Southeast Asia are Electrolux-branded. In Europe, these products have a 56% share that is growing steadily. In North America and Australia, the share of Electrolux-branded products is increasing from a low level. “Being a consumer-goods company, our brand is one of our most important assets. For most consumers, new household appliances are a major investment and they prefer to buy products from a familiar and reliable brand. That’s why we have had to position Electrolux in the premium segment. We have come a long way in implementing our master brand strategy, building Electrolux as our global premium brand,” says Keith McLoughlin, President and CEO. (http://group.electrolux.com/en/electrolux-brand-isgrowing-510/) In the early years, Axel Wenner-Gren, the founder of Electrolux, pioneered the development of the modern canister-type vacuum cleaner as well as the absorption refrigerator. One of their key success factors was a deep commitment to engaging with consumers in the home in order to better understand their needs and opportunities. Today, Electrolux offers an unmatched selection of appliances for food storage, food preparation, laundry, dish care and home cleaning. Appliances that range from the attractive and affordable for the first home to the completely automatic Trilobite vacuum cleaner that cleans your floors all by itself. All their products and services share the common Electrolux philosophy – to make that extra effort to find out what people really need and want. And then use that insight to create thoughtfully designed innovations that provide a better user experience and help make customer’s life a little bit easier and more enjoyable. That is their way of demonstrating how all the time “Electrolux is thinking about you” in order to make your life a little easier and more enjoyable. In some markets, the Electrolux brand has benefited from the strength of local brands with a long heritage in its home markets. 3 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` Regional consumer brands In addition to the Global Electrolux brand they also own two very strong regional brands; AEG-Electrolux and Zanussi. Both brands enjoy strong positions in their region. AEG-Electrolux provides excellence in performance and German design, which is why Electrolux say that each appliance is created and developed to be “Perfekt in Form und Funktion.” The full range of appliances allows consumers to control household tasks and represent precision, performance, order, confidence and pride. Throughout Europe, AEG-Electrolux stands for high-quality appliances that combine top performance with excellent German design. (http://group.electrolux.com/en/brand-aeg-electrolux-348/) Zanussi is a leading brand for domestic kitchen and cleaning appliances. Exported from Italy since 1946, Zanussi is widely recognized for the quality of its innovative products and distinctive modern design. For Zanussi, innovation has remained the cornerstone of success. A single glance at the bold design of Zanussi products and the advanced technology and user-friendly performance of the whole range proves as much. “Excellence in Design and Innovation” sums up the Zanussi positioning across international markets. A number of unique trend-setting products such as the “IZ” washing machine, “Izzi” dishwasher, and “Live-In” intelligent home unit are just a few of the innovations. (http://group.electrolux.com/en/brand-zanussi-344/) National consumer brands Due to a history of acquisitions, Electrolux today has a large portfolio of national consumer brands that enjoy strong positions in their home markets. These brands are trusted and valued by consumers who look for innovation, design and durability. Chef appliances have been a part of the cooking scene in Australia since 1948, leading the market and forever evolving, forever staying young, while producing over 5 ½ million stoves in that time. The brand boasts numerous accomplishments in domestic cooking appliances, including the first natural gas cooktop burner, while Chef Professional has been featured in Harrod’s of London. While the base strength of the 4 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` brand has remained in Australia and Hong Kong, the long heritage and focused manufacturing make Chef an ideal choice for any licensee searching for a strong cooking product label. Juno has for many years been a built-in kitchen appliance specialist for people who enjoy cooking. In 2004, the brand was renamed Juno-Electrolux to signify the connection with Electrolux. Juno-Electrolux, the appliance specialist for those who enjoy cooking, offers two ranges of built-in kitchen appliances. Both are designed for the most demanding of cooks. Juno-Electrolux Le Maitre presents professional kitchen elements, where steam cooking is the focal point of the range. Juno-Electrolux Performance presents cooking appliances at their finest, combining functional use and up-to-date design with modern functions and ergonomic design. Both are representatives of their philosophy of thoughtful design innovations, where thinking that little bit extra about consumers’ needs and desires create opportunities for exciting and relevant innovations. Kelvinator has forged a reputation in Australia for quality and reliability in refrigeration and air conditioning since 1932. The brand has been synonymous with Australian ruggedness and for withstanding our harsh elements to deliver reliable performance year after year. Kelvinator remains Australia’s most recognized refrigerator brand, having supplied more than five million refrigerators over the past 70 years. Rex Electrolux is born in 2003 by the union of the Rex and the Electrolux brands. Rex is the N°1brand on the Italian market since 1933 and is famous for its innovation and for its appliances design. The values of the new brand Rex Electrolux are the results of the union between the identities of two different leaders but complementary. Global culture and ecological sensibility are combined with an historical tradition of well known technology and design. These four cardinal points reinforce and confirm the leadership role of the most prestigious brands in the italian and global market both. Licensing Brands In addition to its core business, the Electrolux Group is one of the world’s largest companies active in brand licensing, promoting the Group’s more than 50 brands. They develop and manage a range of licensing programs in various product categories all over the world, helping our nearly 100 brand partners to grow and strengthening their business. In today’s reality – A great product without a great brand often leads nowhere. Licensing is in its core about capitalizing on established brand equity instead of building an entirely new brand from scratch. What Electrolux offer are opportunities to move faster using the strengths of their well-established brands, utilizing both consumer recognition and brand loyalty. 5 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` Electrolux’s brand portfolio covers everything from global brands to more niche brands suitable for a specific market or target group. There is however one common thing for all of their brands – they have all been around for generations, and they still continue to thrive. (http://group.electrolux.com/en/licensing-brands-8771/) Product Development Consumer insight is the basis of all product development within Electrolux. Identifying trends in various customer and consumer segments enables Electrolux to offer attractive products. Products launched by Electrolux are developed on the basis of the Group’s process for consumer-oriented product development. These products are targeted to a greater extent than previously on the higher price segments, which involves an improvement in the product mix. A large number of interviews with consumers and visits to their homes enables Electrolux to identify global social trends and needs to which new products can be tailored. Product development is not initiated until a consumer need, which the new product will satisfy, has been identified, and the consumer segment has been targeted. Subsequently, Electrolux can offer products with appropriate features, attractive design and resource-efficient operation. Visits to households and conversations with consumers have shown that many people are dissatisfied with the high noise levels in vacuum cleaners. The noise makes it 6 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` difficult to listen to music, wakes sleeping children, and makes it impossible to have a conversation. On the basis of these insights, Electrolux decided to develop a silent vacuum cleaner. New technology focused on air-flow enhances performance and reduces the noise level. The new Electrolux Ultrasilencer has a noise level of only 68 decibels, which is in line with a normal conversation. The vacuum cleaner is so silent, one can easily listen to music while vacuuming. Consumer insight “No product in Electrolux should be produced without a decision regarding the consumer need that it will fulfill. This is one of the best proofs that Electrolux has changed from being a manufacturing engineering led company to be a consumer marketing driven company. This is what we mean when we say Electrolux is the Thoughtful Design Innovator. The message could also be summarized with Electrolux selling line: Thinking of you,” says Keith McLoughlin, President and CEO. (http://group.electrolux.com/en/product-development-505/) Public Relations Campaigns Electrolux launched its “Vac from the sea” initiative to get plastic waste out of the world’s oceans and into home appliances made of recycled plastic. The aim was twofold: to bring attention to the issue of plastic pollution and to raise awareness on the scarcity of recycled plastics needed for making sustainable home appliances. The plan was to make a limited number of vacuum cleaners from plastic debris harvested from the Pacific, Indian and Atlantic Oceans and the Mediterranean, Baltic and North Seas. The techniques for harvesting the plastic will vary depending on the location – from diving after it to scooping it up from the waves. “We will work with volunteers and experts that live close or work with this problem,” says Nord. Out of the ocean – and into the cycle More recycling directly translates into more sustainable appliances and homes, according to Jonas Magnusson, Business Segment Manager within Electrolux Floor Care. 7 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` “Our engineers have managed to get our green range vacuum cleaners up to 70% recycled plastic, but our ultimate vision is of course 100%, and for all ranges.” The main barrier to using more recycled plastic in home appliances is the scarce and uncertain supply of recycled raw material. Much research and progress is currently being done by the recycling industry. However, to fix the imbalance in supply and demand and get the cycle working properly, overall consumer perception must change. “The ‘Vac from the sea’ project aims to do just that – educate consumers,” says Nord. “This issue is much too important to leave to politicians. Companies, consumers and politicians are equally accountable for the situation.” Getting involved on social media On the blog www.electrolux.com/vacfromthesea and on Facebook, anyone interested in the issue will be able to follow the endeavor and find inspiration on how to get involved. The vacuum cleaners will be put on display to decision makers and consumers as part of spreading the word. (http://group.electrolux.com/en/electrolux-to-create-vacuumcleaners-from-plastic-harvested-from-polluted-oceans-2093/) Sustainability Electrolux made a positive contribution to sustainable development both through their operations and their products. They are continually working to reduce energy consumption from products and emissions from factories; working to ensure that their employees and business partners are treated fairly; and striving to be a good neighbour in the communities in which they operate. (http://group.electrolux.com/en/category/sustainability/) Initially sustainable design focused on creating products with the least possible negative impact on the environment, featuring eco-sound materials, energy efficiency, easy recycling. Sustainable design is innovation that accentuates the positive impacts; the cutting-edge products that encourage consumers to make climate-smart choices. Anchored in the strong Scandinavian affinity with nature and design tradition, Electrolux defines itself as the Thoughtful Design Innovator. This means innovating with insight; making appliances easier to use and fostering ease of mind. Electrolux wants consumers to know that “Thinking of you” doesn’t stop at their front doors; They’re thinking of the world around them, too. The sum of this equation is creatively designed products that stimulate impact-aware living. Electrolux approach reflects a product life cycle-addressing the impacts of manufacturing, product use, recycling and reuse of 8 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` material. Most important of all is the use-phase, because close to 80% of a product’s environmental impact occurs when it is in operation. Climate change is the defining issue of our age. According to WWF, 70% of mankind’s footprint is connected to carbon emissions. In order to tackle this, a twinned approach of energy efficiency and a focus on function is clearly the only option. 70% less energy used today In Europe, about two percent of all CO2 emitted comes from the 630 million appliances currently in operation. Yet, modern appliances use only a fraction of the electricity they once did – today’s best refrigerator consumes 70 percent less energy compared to average 1990 models. But that is not enough. Electrolux’s foremost challenge in a world where population and economies are growing exponentially is to continually reduce the impacts of their products while guiding the consumer on how to make further sustainability choices. While some refrigerators are purely designed to hold large volumes of food; products like the energy class A+ Electrolux FreshFrostFree refrigerator encourage consumers to preserve food longer, rather than waste it. According to UK studies, about a third of food purchased gets thrown away. With an estimated 20% of global greenhouse gases linked to the food chain, this represents a significant opportunity for change. Their goal with the FreshFrostFree is to demonstrate in its very design, with its movable glass bins, and humidity control to help food retain flavors longer, that reducing food waste is not difficult. About a third of the world’s population lives in countries where water shortages are problematic and where water demand is rising fast. The need for products that promote sound water use is growing alongside it. Current dishwashers consume about half the water an average model used a decade ago – a drop from 22 liters per load to 12 liters. It is also a tenth of what the average Western consumer would use to wash the same load by hand. Thinking out of the box Every year, Electrolux Design Lab invites industrial design students to present innovative ideas for appliances of the future. This global competition attracts creative and lateral approaches to design challenges and has drawn thousands of entries since its inception in 2003. The popularity of Electrolux Design Lab stems from internship and learning opportunities awarded its finalists. For Electrolux, its dialogue and ideas are a springboard to think beyond current solutions to addressing challenges consumers face tomorrow. That’s where Electrolux want to go. The company see sustainable design’s future as a culmination of what consumers see on the surface of a product, and how the product enables them to make a change for the better. That’s the conversation that 9 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux designers must foster (http://group.electrolux.com/en/category/sustainability) with Block 1, 2011` users. Electrolux sustainability leader in Durable Household Products industry according to 2010 Dow Jones Sustainability Index In the review of the prestigious Dow Jones Sustainability World Index (DJSI World) announced today, Electrolux is named Durable Household Products industry leader. The DJSI World includes the 10% best-in-class economic, environmental and social performers among the world’s 2,500 largest companies. Focusing on sustainability provides business opportunities for Electrolux. Four areas are prioritized: • • • • A principled business – Electrolux foundation “respect and diversity,” ”ethics and integrity” and “safety and sustainability” are principles of conduct for all employees. Climate challenge – By continuing to develop climate-smart products, raise consumer awareness and increase its own energy efficiency, Electrolux strives to reduce the carbon footprint of its products and business operations. Responsible sourcing – Electrolux extends its standards of conduct throughout the supply chain. Restructuring – Electrolux applies an open and transparent approach to decisions that affect stakeholders during restructuring. Additional materials on Electrolux - Factsheets Please read these additional Factsheets on Electrolux’s website: http://group.electrolux.com/en/fact-sheets-5017/ 10 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` Screencaps Electrolux Brand Portfolio: http://www.electrolux.com/node658.aspx 11 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` Electrolux’s Social Media Stratetegies http://group.electrolux.com/en/follow-electrolux-in-social-media-6342/ http://www.facebook.com/ElectroluxAppliances?ref=search 12 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` Social Media Strategy: http://www.youtube.com/electrolux 13 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` Social Media Strategy http://twitter.com/electrolux ht tp://www.slideshare.net/Electrolux/electrolux-interim-report-q4-2010presentation 14 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` Appendices: Marketing publications on Electrolux Appendix 1: Top five home appliance companies Top five home appliance companies Total Media sales (% Lead expenditure agency/location market $ millions) share) Quality Familiarity Purchase Equity (%) intent 1. Whirlpool Publicis, New York 12 7.54 84 6.883 62.3 2. General Electric BBDO, New York 20 14.1 7.93 85 7.6 70.6 26.1 3. Electrolux DDB, New York 7.9 5.4 6.55 41 5.6 50.1 4. LG BBH, New York 4.5 22.3 7.39 58 7.13 63.9 5. Nortex In-house 4.2 N/A N/A N/A N/A N/A Source: Euromonitor International (market share for large kitchen appliances)/Nielsen Monitor-Plus (excludes online)/EquiTrend: QxFxPI=E 15 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` Appendix 2: Zanussi to build on Italian heritage Source: Marketing Week, 12 May 2010 | By Joe Fernandez Zanussi, the electricals brand owned by Electrolux, is revamping its branding in a bid to showcase its Italian roots and make consumers reassess its products. The brand says it has invested heavily in creating a new logo and strapline “la vita è bella” or “life is beautiful” in English. Its marketing also features the line “Italian since 1916” to reinforce its heritage. Ian Banes, managing director at Electrolux Major Appliances UK, told Marketing Week: “Zanussi has a heritage in style and design that is the envy of many, and we really want to bring that to the fore. “The new branding aims to really optimise the emotion and passion of our brand that will engage and capture the imagination of our target audience of 25- to 35-year-old females who want stylish appliances that involve minimal effort.” Zanussi says the new branding will appeal most to people seeking authentic brands and position Zanussi as offering “affordable appliances with Italian flair”. The company will promote its new positioning with a consumer and trade press campaign, created by Lowe Worldwide with media planning and buying by ZenithOptimedia. The ads will feature the strapline “Say si to Zanussi”. It will also rebrand its website and brochures to allow consumers to view its new products “without complicated tables and graphs”. Later in the year, Zanussi will carry out experiential work to showcase its brand positioning at trade events. It claims its brand is the third most sought after in the electrical appliances market. http://www.marketingweek.co.uk/news/zanussi-to-build-on-italian-heritage/3013312.article 16 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` Appendix 3: Electrolux ploughs TV and outdoor spend into digital Marketing Week, 11 Dec 2008. By Camille Alarcon Electrolux, the Swedish domestic electronics company, is reducing its television and outdoor spend by 30% next year, and is investing more in digital, customer relationship management and experiential activity. The shift away from traditional media is being led by Alexander Darwazeh, senior brand director for Europe,the Middle East and Africa, who joined the company in June. He says Electrolux currently spends 80% of its estimated £50m pan-European marketing budget on TV and posters. Its investment in TV will be reduced to less than 40%, while it will spend a maximum of 10% on outdoor advertising. Darwazeh says: "We'll be moving aggressively out of broadcast and billboards and into customer relationship management (CRM), the internet and experiential." He plans to continue investing heavily in press ads, because he believes it continues to effectively reach its target consumers. He adds that it is likely to maintain the same level of marketing spend next year, but warns that this will depend on how the economic crisis unfolds. Andy Mackay, Electrolux UK brand and marketing director, describes the launch as its "strongest ever" and it aims to position Electrolux as the leading brand in home appliances. He adds that each product has been developed from a consumer insight into how to make life easier. The Electrolux Iron Aid tumble dryer features steam cycles that help to remove creases and folds in clothes to make ironing faster and easier. The GD range includes both freestanding and built-in ranges. 17 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` Appendix 3: Electrolux to back its ranges with 'strongest ever' ad support Marketing Week, 3 May 2007 Electrolux, the world's big-gest appliances company, is increasing its backing of Electrolux-branded products with the launch of a new range with major advertising support. The Global Design (GD) Range is the first Electrolux-branded range to incorporated products across the cooking, cooling and washing categories. It includes a number of "iconic" products such as a tumble dryer that irons clothes and a fridge freezer with a built-in Brita water filter. The company is planning to invest £5m in supporting the GD range across TV and press from early June. The Iron Aid will be supported in dedicated TV and press campaign and the built-in range will receive the same support later in the year. The brand is also using search and banner advertising for the first time. Mackay says the move was prompted by research that shows that 10% of appliances are now acquired online. The advertising will continue using Electrolux's "Thinking of You" strapline, which emphasises that its product design is developed with consumer insight in mind. The company is also investing £3m in five different press campaigns to support the AEG-Electrolux across the weekend paper supplements. The ads, which will continue to use the strapline "Perfekt in Form und Funktion", aim to position the brand as a premium range for people looking to make a more "considered purchase". It will also support the brand's endorsement of its dishwashers by the UK Noise Association. Zanussi-Electrolux will also be supported by ads in national newspapers. http://www.marketingweek.co.uk/analysis/electrolux-to-back-its-ranges-with-strongest-ever-adsupport/2056129.article 18 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` Appendix 5: New Campaign - Electrolux Insight Marketing Week, 13 Apr 2006 Electrolux, the white goods brand, has launched a £5m television and press campaign to support the brand's "Thinking of You" positioning. Electrolux, the white goods brand, has launched £5m television and press campaign to support the brand's "Thinking of You" positioning. The campaign, which has been created by Lowe Brindfors in Sweden, will focus on the Insight range, which includes cooking, cleaning and cooling products. The TV ads will highlight innovations - such as a cooker with large viewing windows which aim to take the effort out of using the products. They will use the strapline/ "Insight. Better Visibility for Better Results". The latest Electrolux positioning was launched in February, as part of a strategy aimed at putting innovation and marketing at the heart of the company (MW February 16). Electrolux marketing director Andy Mackay says: "The unique Insight range will lead this investment, as we seek to develop the position of the global Electrolux brand in 2006 and the years ahead." http://www.marketingweek.co.uk/home/new-campaign-electrolux-insight/2002184.article 19 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` References http://group.electrolux.com/en/company-overview-271/ 20/02/11 - accessed http://group.electrolux.com/en/stakeholders-674/- accessed 20/02/11 http://group.electrolux.com/en/category/about-electrolux/brands- accessed 20/02/11 http://group.electrolux.com/en/electrolux-group-brands-276/20/02/11 accessed http://group.electrolux.com/en/electrolux-brand-is-growing-510/20/02/11 accessed http://group.electrolux.com/en/brand-aeg-electrolux-348/20/02/11 accessed http://group.electrolux.com/en/brand-zanussi-344/- accessed 20/02/11 http://group.electrolux.com/en/licensing-brands-8771/- accessed 20/02/11 http://group.electrolux.com/en/product-development-505- accessed 20/02/11 http://group.electrolux.com/en/electrolux-to-create-vacuum-cleaners-fromplastic-harvested-from-polluted-oceans-2093/- accessed 20/02/11 http://group.electrolux.com/en/category/sustainability/- accessed 20/02/11 http://group.electrolux.com/en/electrolux-acquires-manufacturingoperations-in-ukraine-8022/- accessed 20/02/11 http://group.electrolux.com/en/fact-sheets-5017/- accessed 20/02/11 http://group.electrolux.com/en/follow-electrolux-in-social-media-6342/accessed 20/02/11 http://www.facebook.com/ElectroluxAppliances?ref=search- accessed 20/02/11 http://www.youtube.com/electrolux- accessed 20/02/11 http://twitter.com/electrolux- accessed 20/02/11 20 BSB20128-M Economics and Marketing: Marketing Case Study -Electrolux Block 1, 2011` http://www.slideshare.net/Electrolux/electrolux-interim-report-q4-2010presentation- accessed 20/02/11 http://academic.mintel.com/sinatra/oxygen_academic/news/view=company &levels=177086,1891735/display/id=167511/display/id=227668/display/id =551683 – accessed 20/02/11 http://academic.mintel.com/sinatra/oxygen_academic/news/view=company &levels=177086,1891735/display/id=167511/display/id=227668/display/id =426949 – accessed 20/02/11 http://www.marketingweek.co.uk/news/zanussi-to-build-on-italianheritage/3013312.article – accessed 20/02/11 http://www.marketingweek.co.uk/analysis/electrolux-to-back-its-rangeswith-strongest-ever-ad-support/2056129.article – accessed 20/02/11 http://www.marketingweek.co.uk/home/new-campaign-electroluxinsight/2002184.article – accessed 20/02/11 21