Case Study
Case Study
Background
Managerial problems are common in many organizations, and they stem from a range of hidden
problems in the organization. These range from poor communication in the organization, poor
training of employees on how to solve problems and recruit employees. In addition managerial
problems in the organization occur as a result of lack of good management of the organization.
Lack of clear communication in the organization affects the performance of employees, and
productivity of the organization. This is because there is no clear communication between the
employees and managers on important issues. Moreover, lack of clear Communication in the
organization causes poor relationship between the employees, and managers. This is because
employees and managers have conflict of interests. Another cause of managerial problems in
the organization is poor training of employees. Organizations do not provide enough training to
employees, and this affects the performance of new employees and existing employees.
Training for all employees in the organization is important as it makes employees aware of
what is required in the organization, and also improves their performance. Lack of proper
training for employees has affected the performance of employees in the organization. This has
caused poor performance of the employees, and low productivity. Employees should be trained
how to carry out important issues in the organization like recruiting, and training employees.
Recruiting employees in the organization is important as it determines the kind of work force the
organization will have. If employees in the organization do not have right skills to recruit new
employees, the workforce in the organization will be affected, and also the performance. This is
evidenced in the case study. Lack of clear management in the organization affects the
performance of employees and managers. This is because the functions of management are
not carried out well in the organization. The organization lacks clear planning, control,
organization and leading. This affects the productivity of the organization.
Introduction
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Case Study
Management is important in any organization. This is because it helps managers to manage the
organization well. It ensures proper relationship between the employees, and managers. There
are several functions of management. That is planning, control, organizing, leading, and
organizing. The functions help mangers in the organization avoid conflict of interest. For
example, planning helps managers, and employees decide what needs to happen in the future.
This is important in the organization as it helps managers plan the activities to be carried out in
the organization well. Organizing involves utilizing the resources required so as to help
managers carry out plans well. Staffing involves analyzing jobs in the organization, recruitment
and hiring of new employees to carry out various activities. Leading involves determining what
should be done in the organization, and getting people do it. The last function is control and it
involves checking the progress pf activities in the organization against the plans established.
The thesis statement is effects of managerial problems on the organization and employees. This
paper analyzes the main problems in the case study and provides solutions to the problems.
Case study
The main problem in the case study is managerial problem. The main cause of managerial
problems in the organization is lack of clear communication, and management in the
organization(Dessler & Phillips, 2007). In addition, lack of proper decision making skills, and
training of employees has contributed a lot to managerial problems in the organization. Lack of
clear communication in the organization has affected performance of employees in the
organization. The employees have no clear idea of what is required during recruitment process
and training for employees. For example, in the case study Carl Robins failed to recruit new
trainings well because he lacked good training on recruitment, hiring of employees, and
communication. Carol Robin recruited several employees to work for Monica carolls, but he did
not carry out the recruitment process well. The recruitment manual did not have enough details
to guide him during recruitment process. It lacked clinical information, forms to be completed by
the trainees, and transcripts. This affected the orientation process as Carl did not collect enough
information from the trainees. The management did not provide clear information to Carl about
the recruitment process. Monica asked carol to coordinate training schedule for the new
employees, manuals, policy booklets, drug tests and physicals (Dessler & Phillips, 2007). Carol
did not have the information required to coordinate the orientation process. This is because
Monica had not provided good training to Carl on the recruitment process, and training for
employees.
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Case Study
Lack of clear communication in the organization has affected other employees in the
organization. The organization does not have clear communication between departmental
heads and employees (Dessler & Phillips, 2007). This is shown clearly in the case study as Carl
plans to prepare the training room for orientation, and Joe prepares the same room for training.
This shows that the organization does not encourage communication in various departments.
This affects performance of employees in the organization as Carl is affected by poor
communication. He does not carry training for the trainees as instructed Monica (Dessler &
Phillips, 2007). Poor management in the organization has also affected employee performance
in the organization. The management in the organization does not carry out functions of
management well. There is no proper planning, staffing, control and organizing in the
organization. Monica is responsible for coordinating the functions of management in the
organization. She is supposed to plan activities in the organization so as to ensure good
productivity. Monica is required to control staff and organize the activities in the organization.
Lack of good management has affected performance of employees like Carl as he does not
carry out duties s required (Dessler & Phillips, 2007).
Solutions to the problem
There are several solutions to the problems in the organization (Dessler & Phillips, 2007). That
is improving communication in the organization and provision of training to employees in the
organization. Another solution is improving management of the organization. Improving
communication in the organization will help eliminate conflicts in the workplace. This is because
employees will make clear decisions, and use the right channel to communicate information to
other people in the organization. It will improve productivity in the organization. ABC Inc should
improve communication in the organization so as to ensure proper relationship among the
employees (Dessler & Phillips, 2007). Employees in ABC Inc should be provided with training
programmes frequently.
Training is important for new employees and existing employees as it helps make employees
familiar with the organization. Employees get to know the values of the organization, and how to
carry out tasks. Employees should be provided with training on the recruitment process. This
helps them know what is required during recruitment process, and what is not required.
Management is important in the organization as it helps manage relationship between
managers and employees (Dessler & Phillips, 2007). ABC Inc should improve its management
so as to avoid managerial problems. The best solution to be implemented in the organization is
improving management of the organization. Good management of the organization helps
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Case Study
improve communication between employees and managers, and performance of employees
(Dessler & Phillips, 2007).
Recommendation
Managerial problems affect the productivity of the organization (Dessler & Phillips, 2007). This is
because employees are affected by managerial problems like poor communication, lack of
motivation and training. This affects the performance of employees. It also affects the
relationship between employees, and managers. The organization should improve its
management so as to overcome managerial problems (Dessler & Phillips, 2007).
Conclusion
Managerial problems are common in many organizations like ABC Inc. The main cause of
managerial problems is poor communication in the organization, and lack of training for new and
existing employees. Poor management of the organization causes managerial problems in the
organization. Managerial problems affect the performance of employees in the organization as
employees are not able to carry out duties well, and increase their productivity. This affects the
productivity of the organization. This is evidenced in ABC Inc as lack of clear communication
and training has affected the performance of employees. To overcome managerial problems,
the organization should strengthen its management. This will ensure proper communication in
the organization, training for employees. It will improve productivity in the organization through
good planning, control, organizing and leading. Thus, ABC Inc has to improve its management
skills so as to overcome problems in the organization.
Reference
Dessler, G., & Phillips, J. (2007).Managing Now. Cengage Learning
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