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Course Syllabus
EET 210 - IT Essentials PC Hardware & Software (A+)
Course Description:
IT Essentials curriculum provides an introduction to the computer hardware and software skills needed to
help meet the growing demand for entry-level ICT professionals. The curriculum covers the fundamentals
of computer hardware and software as well as advanced concepts such as security, networking, and the
responsibilities of an ICT professional.
The curriculum includes the following features:
• Students develop working knowledge of how computers operate, how to assemble computers, and
how to troubleshoot hardware and software issues.
• Hands-on labs and virtual learning tools help students develop critical thinking and complex
problem-solving skills.
• The course emphasizes the practical application of skills and procedures needed to install and
upgrade hardware and software and troubleshoot systems.
• Cisco Packet Tracer simulation-based learning activities allow students to experiment with network
designs and configurations.
• Interactive assessments provide immediate feedback to support the evaluation of acquired
knowledge and skills.
Curriculum Objectives:
The primary objective of this course is to help students prepare for entry-level IT positions in a variety of
working environments:
• Corporate or mobile environments with a high level of face-to-face client interaction. Job titles
include enterprise technician, IT administrator, field service technician, and PC technician.
• Remote work environments with an emphasis on client interaction, client training, operating
systems, and connectivity issues. Job titles include remote support technician, help desk
technician, call center technician, IT specialist, and IT representative.
• Settings with limited customer interaction where hardware-related activities are emphasized. Job
titles include depot technician and bench technician.
• In addition, students gain confidence with the components of desktop and laptop computers by
learning the proper procedures for hardware and software installations, upgrades, and
troubleshooting.
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By the end of the course, students will be able to complete the following objectives:
• Define information technology (IT) and describe the components of a personal computer.
• Describe how to protect people, equipment, and environments from accidents, damage, and
contamination.
• Perform a step-by-step assembly of a desktop computer.
• Explain the purpose of preventive maintenance and identify the elements of the troubleshooting
process.
• Install and navigate an operating system.
• Configure computers to connect to an existing network.
• Upgrade or replace components of a laptop based on customer needs.
• Describe the features and characteristics of mobile devices.
• Install and share a printer.
• Implement basic physical and software security principles.
• Apply good communications skills and professional behavior while working with customers.
• Perform preventive maintenance and advanced troubleshooting.
• Assess customer needs, analyze possible configurations, and provide solutions or
recommendations for hardware, operating systems, networking, and security.
Course Materials:
For the on-line curriculum, the assessment server, and you student gradebook use the following link:
www.netacad.com
Required Textbook: None
Grading:
Grading
Skills Review and Pretest
Assignments
Chapter and Checkpoint Exams
Practice Final Exams
Final Exam
Skills Exams
Case Study/Passport 21 to Entrepreneurship
Certification Practice Exams
Class Participation
Total
Weight
0%
25%
20%
0%
20%
20%
10%
0%
5%
100%
BCC Letter Grading System
90-100% = A
87-89% = B+
80-86% = B
77-79% = C+
70-76% = C
60-69% = D
59% & below = F
W = Withdrawal no letter grade
X = Pay for and retake the course
I = Complete course by 30th day of the next semester*
BCC Attendance Policy:
General Attendance Policy from Board Policy #206
“Students are expected to attend all classes, clinical, laboratory, and studio sessions for the full duration of
each instructional session.” Students are expected to be on time. Attendance will be taken during Lecture
and Lab. A student who is late or leaves early will be marked accordingly. Poor Attendance will affect your
grade.
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Accreditation of Burlington County College’s
Electronics Engineering Technology Program and
Computer Servicing & Networking Technology Option
What is accreditation? Accreditation is used to assure quality of programs in educational
institutions. It requires our college and the EET program meet certain, defined standards or
criteria. There are two types of accreditation, institutional and specialized. Institutional
accreditors, such as the Middle States Association of Colleges and Schools, are “regional”
accreditors and examine the college as a whole. Specialized accreditors evaluate specific
programs such as the engineering and technology programs. The Accreditation Board for
Engineering and Technology (ABET) is a professional accrediting organization that
accredits Electronics Engineering Technology and Engineering programs across the
country.
How does accreditation benefit the student? Accreditation serves to notify parents and
prospective students that a program has met accepted standards. Student work, faculty
qualifications, laboratory resources and administrative support are evaluated for strengths
and weaknesses and a report is issued on ways to improve the program. Employers know
that these graduates are prepared to begin professional practice. Students who graduate
from an ABET accredited institution have an easier time transferring to other ABET
accredited institutions. Also, state licensing boards and certification programs may require
graduation from an ABET-accredited program as the first step in the registration or
certification process for professional practice. In some instances, ABET accreditation may
permit students to receive federal funds in the form of scholarships, loans and grants.
ABET
415 North Charles Street, Baltimore, MD 21201
Phone: (410)-347-7700
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The Electronics Engineering Technology Program and
Computer Servicing & Networking Technology Option
Program Mission Statement
The mission of the Burlington County College Electronics Engineering Technology
Program and Computer Servicing & Networking Technology Option is to produce
graduates who are able to obtain employment as a technician or transfer to a four-year
college. In addition, our graduates will be technically competent, able to communicate
effectively, work well with others and demonstrate professionalism.
Program Educational Objectives
The Electronics Engineering Technology Program and Computer Servicing & Networking
Technology Option prepare graduates who, during the first few years after graduation,
should be able to:
1. Find employment as a technician or transfer to a four-year college;
2. Apply a broad knowledge of electronics and computer engineering technology to
support manufacturing, design, testing, troubleshooting, sales, and field service of
electronic and computer systems;
3. Apply knowledge of analog and digital electronics, computers, networks,
mathematics and science to solve technical problems or projects;
4. Utilize computers and software in a technical environment;
5. Perform written, oral and graphical communication;
6. Work effectively as a member of a team with a commitment to quality and timeliness;
7. Have a commitment to address professional and ethical responsibilities,
including societal and global issues and a respect for diversity; and
8. Continue professional development through conferences, seminars, courses and the
pursuit of advanced degrees.
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Student Outcomes
Graduates of the Electronics Engineering Technology Program and
Computer Servicing & Networking Technology Option should be able to:
a. apply the knowledge, techniques, skills, and modern tools of the discipline to
engineering technology activities;
b. apply knowledge of analog and digital electronics, computers, networks,
mathematics and science to technical problems or projects;
c. conduct standard laboratory tests and measurements, and to analyze and interpret
experiments;
d. function effectively as a member of a technical team;
e. identify the characteristics of, analyze and solve technical problems;
f. apply written, oral, and graphical communication in both technical and nontechnical environments; and an ability to use appropriate technical literature;
g. express the need for continuing professional development thru conferences, seminars,
courses and the pursuit of advanced degrees;
h. express a commitment to address professional and ethical responsibilities,
including societal and global issues and a respect for diversity; and
i. recognize a commitment to quality, timeliness and continuous improvement.
*
j. the application of circuit analysis and design, computer programming, associated
software, analog and digital electronics, and microcomputers, and engineering
standards to the building, testing, operation, and maintenance of
electrical/electronic(s) systems.
*
k. the applications of physics or chemistry to electrical/electronic(s) circuits in a
rigorous mathematical environment at or above the level of algebra and trigonometry.
* Outcomes j. and k. are program specific outcomes from the document: CRITERIA FOR
ACCREDITING ENGINEERING TECHNOLOGY PROGRAMS: Effective for Reviews
During the 2014-2015 Accreditation Cycle and are not part of the general ABET Student
Outcomes(a. -i.).
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EET 210
Course Learning Outcomes with Means of Assessment and Expected Performance Criteria
Course Learning Outcomes
Students should be able to:
1. Perform a Case Study on
Entrepreneurship explaining the
social, legal, and ethical
responsibilities of an entrepreneur.
2. Perform a Case Study that involves
the designing and provisioning of
computers and networking gear.
3. Use proper testing procedures and
tools properly.
Performance Criteria: A minimum of 70% of students
will achieve at least a 70% for the following activities:
Students will work in teams and use the concepts learned
in this case study to:
a) Create a written proposal (Evaluate with a Rubric);
b) Make an oral presentation to a potential investor.
(Evaluate with a Rubric)
Students will work in teams and use the concepts learned
in this case study to:
a) Create a written proposal including a bid;
(Evaluate with a Rubric)
b) Perform a presentation for a prospective
small business client. (Evaluate with a Rubric)
a) Lab 2.2.4.4 - Using a Multimeter and a Power Supply
Tester. (Correct answers)
b) Lab 2.2.4.5 - Testing UTP Cables Using a Loopback
Plug and a Cable Meter. (Correct answers)
Contribution of Course Learning Outcomes to meeting Student Outcomes
Course
Outcome #
1, 2
1, 2
1
2
2
3
Student Outcomes
Graduates should be able to:
d. function effectively as a member of a technical team
f. apply written, oral, and graphical communication in both technical and non-technical
environments; and an ability to use appropriate technical literature
h. express a commitment to address professional and ethical responsibilities, including
societal and global issues and a respect for diversity
b. apply knowledge of analog and digital electronics, computers, networks,
mathematics and science to technical problems or projects
e. identify the characteristics of, analyze and solve technical problems
a. apply the knowledge, techniques, skills, and modern tools of the discipline to
engineering technology activities
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Hands-on Labs
Chapter 1: Introduction to the Personal Computer
Chapter 2: Lab Procedures and Tool Use
2.2.4.4 Lab - Using a Multimeter and a Power Supply Tester
2.2.4.5 Lab - Testing UTP Cables Using a Loopback Plug and a Cable Meter
2.2.4.7 Lab - Computer Disassembly
Chapter 3: Computer Assembly
3.1.1.3 Lab - Install the Power Supply
3.1.2.4 Lab - Install the Motherboard
3.1.3.4 Lab - Install the Drives
3.1.4.5 Lab - Install Adapter Cards
3.1.5.3 Lab - Install Internal Cables
3.1.5.5 Lab - Install Front Panel Cables
3.1.5.8 Lab - Complete the Computer Assembly
3.2.2.5 Lab - Boot the Computer
3.3.1.6 Lab - BIOS File Search
Chapter 4: Overview of Preventive Maintenance
Chapter 5: Operating Systems
5.2.1.5 Lab - Install Windows 7
5.2.1.7 Lab - Install Windows XP
5.2.1.9 Lab - Check for Updates in Windows 7
5.2.1.11 Lab - Check for Updates in Windows XP
5.2.2.3 Lab - Advanced Installation of Windows 7
5.2.2.5 Lab - Advanced Installation of Windows XP
5.2.3.4 Lab - Registry Backup and Recovery in Windows XP
5.2.4.3 Lab - Create a Partition in Windows 7
5.2.4.5 Lab - Create a Partition in Windows XP
5.3.1.5 Lab - Task Manager (Managing Processes) in Windows 7
5.3.1.7 Lab - Task Manager (Managing Processes) in Windows XP
5.3.1.11 Lab - Install Third-Party Software in Windows 7
5.3.1.13 Lab - Install Third-Party Software in Windows XP
5.3.2.3 Lab - Create User Accounts in Windows 7
5.3.2.5 Lab - Create User Accounts in Windows XP
5.3.2.7 Lab - Configure Browser Settings in Windows 7
5.3.2.9 Lab - Configure Browser Settings in Windows XP
5.3.2.16 Lab - Managing Virtual Memory in Windows 7
5.3.2.18 Lab - Managing Virtual Memory in Windows XP
5.3.2.20 Lab - Managing Device Drivers with Device Manager in Windows 7
5.3.2.22 Lab - Managing Device Drivers with Device Manager in Windows XP
5.3.2.24 Lab - Regional and Language Options in Windows 7
5.3.2.26 Lab - Regional and Language Options in Windows XP
5.3.3.5 Lab - Monitor and Manage System Resources in Windows 7
5.3.3.7 Lab - Monitor and Manage System Resources in Windows XP
5.3.4.2 Lab - Hard Drive Maintenance in Windows 7
5.3.4.4 Lab - Hard Drive Maintenance in Windows XP
5.3.4.6 Lab - Managing System Files with Built-in Utilities in Windows 7
5.3.4.8 Lab - Managing System Files with Built-in Utilities in Windows XP
5.3.5.2 Lab - Remote Desktop and Remote Assistance in Windows 7
5.3.5.4 Lab - Remote Desktop and Remote Assistance in Windows XP
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5.3.7.2 Lab - Working with CLI Commands in Windows
5.3.7.4 Lab - Run Line Utilities in Windows 7
5.3.7.6 Lab - Run Line Utilities in Windows XP
5.4.1.4 Lab - Install Virtual PC Windows 7
5.5.1.2 Lab - Managing the Startup Folder in Windows 7
5.5.1.4 Lab - Managing the Startup Folder in Windows XP
5.5.1.7 Lab - Schedule a Task Using the GUI and the at Command in Windows 7
5.5.1.9 Lab - Schedule a Task Using the GUI and the at Command in Windows XP
5.5.1.11 Lab - Use the System Restore Tool in Windows 7
5.5.1.13 Lab - Use the System Restore Tool in Windows XP
Chapter 6: Networks
6.3.2.7 Lab - Configure a NIC to Use DHCP in Windows 7
6.3.2.9 Lab - Configure a NIC to Use DHCP in Windows XP
6.4.2.4 Lab - Building Straight-Through and Crossover UTP Cables
6.8.2.4 Lab - Install a Wireless NIC in Windows 7
6.8.2.6 Lab - Install a Wireless NIC in Windows XP
6.8.3.5 Lab - Connect to a Router for the First Time
6.8.3.8 Lab - Configure Wireless Router in Windows 7
6.8.3.10 Lab - Configure Wireless Router in Windows XP
6.8.3.14 Lab - Test the Wireless NIC in Windows 7
6.8.3.16 Lab - Test the Wireless NIC in Windows XP
6.8.4.7 Lab - Share a Folder, Create a Homegroup, and Map a Network Drive in Windows 7
6.8.4.9 Lab - Share a Folder and Map a Network Drive in Windows XP
Chapter 7: Laptops
Chapter 8: Mobile Devices
8.2.2.3 Lab - Working with Android
8.2.3.3 Lab - Working with iOS
8.2.4.3 Lab - Mobile Device Features - Android and iOS
8.3.1.2 Lab - Mobile Wi-Fi - Android and iOS
8.4.1.2 Lab - Passcode Locks - Android and iOS
8.5.2.2 Lab – Troubleshooting Mobile Devices
Chapter 9: Printers
9.3.1.2 Lab - Install a Printer in Windows 7
9.4.2.3 Lab - Share a Printer in Windows 7
9.4.2.5 Lab - Share a Printer in Windows XP
Chapter 10: Security
10.2.1.7 Lab - Securing Accounts, Data, and the Computer in Windows 7
10.2.1.9 Lab - Securing Accounts, Data, and the Computer in Windows XP
10.2.4.10 Lab - Configure Wireless Security
10.3.1.4 Lab - Data Backup and Recovery in Windows 7
10.3.1.6 Lab - Data Backup and Recovery in Windows XP
10.3.1.8 Lab - Configure a Windows 7 Firewall
10.3.1.9 Lab - Configure a Windows Vista Firewall
10.3.1.10 Lab - Configure a Windows XP Firewall
Chapter 11: The IT Professional
Chapter 12: Advanced Troubleshooting
12.1.1.4 Lab - Repair Boot Problem
12.1.1.5 Lab - Remote Technician - Repair Boot Problem
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12.1.1.6 Lab - Troubleshooting Hardware Problems in Windows 7
12.1.1.8 Lab - Troubleshooting Hardware Problems in Windows XP
12.2.1.4 Lab - Fix an Operating System Problem
12.2.1.5 Lab - Remote Technician - Fix an Operating System Problem
12.2.1.6 Lab - Troubleshooting Operating System Problems in Windows 7
12.2.1.8 Lab - Troubleshooting Operating System Problems in Windows XP
12.3.1.4 Lab - Fix a Network Problem
12.3.1.5 Lab - Remote Technician - Fix a Network Problem
12.3.1.6 Lab - Troubleshooting Network Problems in Windows 7
12.3.1.8 Lab - Troubleshooting Network Problems in Windows XP
12.4.1.4 Lab - Fix a Laptop Problem
12.4.1.5 Lab - Remote Technician - Fix a Laptop Problem
12.4.1.6 Lab - Troubleshooting Laptop Problems in Windows 7
12.4.1.8 Lab - Troubleshooting Laptop Problems in Windows XP
12.5.1.4 Lab - Fix a Printer Problem
12.5.1.5 Lab - Remote Technician - Fix a Printer Problem
12.5.1.6 Lab - Troubleshooting Printer Problems in Windows 7
12.5.1.8 Lab - Troubleshooting Printer Problems in Windows XP
12.6.1.4 Lab - Fix a Security Problem
12.6.1.5 Lab - Remote Technician - Fix a Security Problem
12.6.1.6 Lab - Troubleshooting Access Security in Windows 7
12.6.1.8 Lab - Troubleshooting Access Security in Windows XP
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