We don’t know
how you intend to turn
earnings into cash.
But we have the
right solution
to meet your
every need.
International
Cash Management
Table of contents
5 Introduction
10 Information management
7 UniCredit in Europe
10 Reports on worldwide account
7 UniCredit – a major financial
balances and movements
8 About UniCredit Corporate
12International
Cash Management
& Investment Banking
12 International payment &
institution in Europe
8 About Global Transaction Banking
9 Cash management and eBanking
with UniCredit
9 Innovative cash management
10 Web-based intraday
cash management
10 UniCredit and partner banks
collections
12 EuropeanGate – your single point
of entry into UniCredit
12 Main entry point –
SWIFT MT101 forwarding
13FlashPayment
13 Premium collect –
reconciliation services
14 UC Virtual Accounts
22 Non-Physical Pooling
15 Electronic account information
22 Notional Pooling
at UniCredit
16 Selected trade services
16 The Bank Payment Obligation (BPO)
17 UniCredit offering on BPO
19 Physical Pooling
22 Cross Currency Notional Pooling
23 CPE@WEB product
information
25 Customer benefits
19 Cross Border Zero balancing
28 Cash Management Projects
& Customer Support
19 Cross Border Target balancing
28 How does UniCredit professionally
20 Pooling workflow – target balancing
manage the implementation of cash
management products and services?
29 Main products and services covered
31Summary
4 We have the solution to
every situation in our toolbox.
5
Introduction
Quite apart from ensuring the smooth and efficient
processing of domestic and foreign payments
and associated financial transactions arising in
connection with cross-border trade, centralised cash
management is a formidable task for companies
operating worldwide, particularly when conducted
on an international scale. Latest with SEPA and its
threats and opportunities there is no more excuse
to start thinking about optimising payment flows
and operation in order to gain efficiency but also
increase transparency, security and transparency at
the same time. The aim of this brochure is to outline
the facilities for international and multi-bank cash
management currently offered by UniCredit.
We would welcome the opportunity of discussing the
various possibilities in detail with you personally. For
more information or if you have any questions, please
contact your cash management specialist or your
main contact person whose address you will find at
the end of this brochure.
6 Outstanding expertise
and international connections
are a winning combination.
7
UniCredit in Europe
UniCredit – a major financial
institution in Europe
Our brand promise is simple: make a positive
difference in our customers’ lives. We call this Real-life
banking, because our goal is to consistently deliver
concrete answers with real benefits that respond
to our customers’ daily needs, in a straightforward
and clear manner. This promise is based on what we
want to be: a rock-solid European commercial bank
with a sound capital base and improved operational
efficiency, thus providing sustainable return on
investment.
As a commercial bank, we must maintain close
relationships with our customers and proactively
support them through our daily work, at every
organisational level, developing new products and
services that align the needs of our customers with
the changing conditions of the market.
For us, banking is first and foremost about
understanding real needs in order to deliver real,
tangible benefits to our customers in order to build
long lasting relationship with them.
8 About UniCredit Corporate &
Investment Banking
About Global Transaction
Banking
UniCredit is a leading European commercial bank, with
leadership positions in Italy, Germany and Austria and
a strong presence in high-growth CEE countries. We
are one of the largest European networks with over
7,900 branches.
Global Transaction Banking (GTB) of UniCredit
combines truly local expertise of more than 2,000
professionals in 19 countries with the knowledge and
experience of a sophisticated global transaction bank.
Its diverse and proven set of core competencies in
the fields of Cash Management and eBanking, Trade
Finance, Supply Chain Finance, Structured Trade &
Export Finance and Global Securities Services has
won widespread recognition as shown by the many
international awards it regularly receives.
With ca. 3,500 professionals in 50 countries,
Corporate & Investment Banking serves corporate
and institutional clients out of the largest group
of network banks in Western, Central and Eastern
Europe.
Committed to long-term partnerships with clients
across all sectors, our relationship managers and
product specialists create tailor-made solutions in a
strategic dialogue with our clients and according to
the three pillars of our Core Client Offer:
•Corporate Banking and Transaction Services
•Structured Finance, Capital Markets and Investment
Products
•Access to Western, Central and Eastern Europe
www.gtb.unicredit.eu
Presence of UniCredit
Austria
Azerbaijan
Bosnia and Herzegovina
Bulgaria
Croatia
Czech Republic
Germany
Hungary
Italy
Macedonia
Montenegro
Poland
Romania
Russia
Serbia
Slovakia
Slovenia
Turkey
Ukraine
9
Cash management and
eBanking with UniCredit
Innovative
cash management
UniCredit has garnered a remarkable reputation as a
provider of cash management and eBanking solutions.
With an individual approach to our customers’
requirements, our cash management specialists take
account of the complete financial value chain. Starting
with an in-depth analysis of processing and cash flow
management, then moving on to day-to-day electronic
banking, and finally finding the most effective
solutions for managing group-wide European liquidity
positions and assets, we seek ways of improving our
customers’ current cash management activities or
of catering to their specific demands to their utmost
satisfaction. With a focus on the European and CEE
markets, cash management and eBanking constitute
two of the core business activities of UniCredit. These
areas bring together the various countries where we
operate while incorporating considerations relating to
new technical, regulatory and political developments,
such as SOX*, Basel II/Basel III, LCR, SEPA and PSD.
Examples which highlight UniCredit’s excellence in
international cash management services are:
“When engaged in a complex multi-country
project, it is vital to work with a bank that has a
strong direct presence. Above all, we needed a
customized solution. UniCredit proved to be
really effective for Panini.”
Fabrizio Masinelli
Group Treasurer,
Panini Group
* The Sarbanes-Oxley Act of 2002 (commonly known as SOX).
•Pan-European zero balancing, both cross-border and
cross-bank; zero balancing within UniCredit and with
third party banks (outside UniCredit)
•Cross Currency Notional Pooling
•UniCredit provides the largest cash pool country
coverage in the CEE in terms of country coverage and
number of cash pools
•We founded our first Member Administered/Closed
User Group (MA/CUG) already in 2002 and launched
FIN for cash management and treasury for the first
customers at the start of 2003
•The FileAct service for bulk payments was added in
2005. This service provided high priority payments
and cash management reporting from the outset
•Thanks to the availability of SCORE at the beginning
of 2007, we also offer the SCORE service
•The FileAct service has been consistently developed
since 2007 and is available today at most of the
UniCredit locations in Europe
•3S Key was realised in 2013
•Compared to its peers
•UniCredit is the largest receiver of payments via
FileAct
•UniCredit ranks number 3 in terms of number of
corporate customers
•UniCredit ranks number 4 in terms of number of
countries (of corporates) covered
10 Web-based intraday
cash management
For more information, see www.ibosassociation.com.
Many of these partner banks are already involved in
UniCredit’s cash management operations.
Our cash management products offer web-based
state-of-the-art technology, are simple to use, with
secure access and processing. These products enable
our customers to implement the compilation of
account information group-wide and to centralize
the execution of wire transfers and intercompany
payments throughout Europe.
Information management
UniCredit and partner banks
In addition to the coverage guaranteed by UniCredit
branches and subsidiaries, the customer reaps the
benefits of a tight network of partner banks which
comprises, for example, members of the IBOS Banking
Association. As the market leader in letters of credit
and export finance, our reputation for expertise in
financing and securitising cross-border activities
extends well beyond Central and Eastern Europe. Our
contacts with more than 3,000 partner banks around
the globe ensure that our financing plans are built on
sound foundations.
One of the key components of UniCredit’s
international cash management is its membership
of the IBOS Association, formed in 1994, whose
members currently include 14 member banks, plus
20 partner banks, with more than 33,000 branches
spread all over the globe. Its aim is to ensure
worldwide cooperation between banks, thereby
enabling firms with international operations to benefit
from products available in the individual countries,
including multi-bank cash management in its
standard form.
Ensuring information is as up to date as possible is
an integral part of any cash management system
concerned with movements on bank accounts
worldwide, particularly in respect of incoming
payments. We offer a series of sophisticated and triedand-tested solutions to ensure the availability of this
information. The main services available to you in your
day-to-day operations in this area are described below.
Reports on worldwide account
balances and movements
Our cash management system collects account status
details and movements on your bank accounts all
over the world and processes them automatically
for cash management purposes. As an extra service,
we hold all the information on your accounts,
even if it is generated during the course of the day,
available for retrieval via your electronic banking
software. You therefore always have access to up-todate information on payment transactions on your
accounts at home, abroad and even at third party
banks.
11
Efficiency that measures up –
in centimetres and in inches,
as you please.
12 International Cash Management
The main aim of this brochure is to present
UniCredit’s automated and manual international
cash management services. We will be taking
a closer look at the products and services
available in this area, starting with manual cash
management and progressing through to the
various possibilities for automated pooling.
International payment
& collections
With the increasingly complex financial supply chain,
there is a need for corporates to find more efficient
ways to manage payments and collections globally.
UniCredit offers cross-border products that support
corporates shifting to a payments consolidation
model or a payment hub – also commonly known as
a payment factory. Please find below some examples
of the UniCredit Group’s products designed to optimise
and facilitate your payment and collection processes
when working with UniCredit.
EuropeanGate – your single
point of entry into UniCredit
All our electronic banking solutions are interconnected
through an infrastructure called EuropeanGate. Not
only can payment files be forwarded, but formats can
also be translated from common industry standards
to local formats used in any country where we
operate. EuropeanGate is accessible through standard
functions available on any UniCredit Corporate
Banking platform.
Main entry point –
SWIFT MT101 forwarding
Another option is to send orders in SWIFT MT101
format to our main entry point. We convert them
and execute them as local (urgent and non-urgent)
or cross-border payments, or even forward these
payments to third-party banks which then execute
these payments. Ultimately this means that you only
need one format for all your transfers worldwide. You
can even send bulk payments via MT101 messages.
We collect these payments and debit your account in
one lump sum.
13
FlashPayment
FlashPayment enables you to settle cross-border
transfers extra fast. Payments are credited to the
beneficiary’s account the day following execution. And
specially requesting this accelerated type of transfer is
not even necessary: If both the ordering
customer and the beneficiary hold an account with
UniCredit (see list below), payments will automatically
be carried out at these attractive terms.
•Austria*
•Bosnia and
Herzegovina*
•Bulgaria*
•Croatia*
•Czech Republic
•Germany*
•Hungary
•Italy*
•Poland
•Romania*
•Russia*
•Serbia*
•Slovakia*
•Slovenia*
•Ukraine*
*FlashPayment is
restricted to the euro
Premium collect –
reconciliation services
Premium Collect is a customised, fast and efficient
collection method, supporting companies to improve
their management of cash and electronic collection. It
enables seamless, automated reconciliation without
manual booking. The service has been especially
designed for companies that receive a large number
of incoming payments and want to optimise the
reconciliation process.
We are constantly upgrading the product to meet
the needs of our clients and increase the number of
countries. More countries providing product delivery
will follow soon. We already serve large multinational
corporations that actively use our solutions in different
European countries. We have a proven track record in
enhancing effectiveness and profitability for our clients.
14 UC Virtual Accounts
UC Virtual Accounts provides all users with a complex
organisation a greater transparency and efficiency in
cash flows and account structures.
Account structure with a great number of real
bank accounts without UC Virtual Accounts
It enables on the one hand a company-wide overview
of their financial status without overblown account
structures. On the other hand it admits flexible
handling of bank accounts as well as efficient liquidity
optimisation without necessitating daily intercompany
transfers, as it is the case with cash pooling. This
ultimately entails further cost optimisations in
payment processing.
Account structure
with UC Virtual Accounts
Real accounts environment
Real accounts environment
Group company
Group company
Bank
account
Bank
account
Virtual
accounts
Virtual
accounts
Company A
Company B
Bank account
branch 1
Division 1
Branch 1
Bank account
department 1
Bank account
division 3
Department 1
Division 3
Bank account
department 2
Bank account
branch 19
Department 2
Branch19
Real
accounts
Real
accounts
Company A
Company B
Bank account
division 1
Virtual accounts environment under
UC Virtual Accounts
Incoming and outgoing payments
Cash Pooling
Incoming and outgoing payments
15
Electronic account information at UniCredit
As of 2007, an end-of-day customer statement or
intraday statement may include SEPA transactions.
camt messages are a new XML-based standard for
customer account reporting approved by ISO in April
2007 as substitute of MT9XX messages.
camt messages overview
SEPA-specific information – e. g. end-to-end reference –
is organised so that it can be automatically processed
by customers. Because a harmonised standard from
CGI as well as DK will be used.
The XML formats can be provided in parallel to the
well-known SWIFT/DTI format in order to enable a
smooth implementation.
camt standard is composed of a set of different XML
messages, providing different information with diverse
details level and responding to different Business
needs.
ISO 20022 Cash Management
Message
Definition
SWIFT equivalent
Main
highlights
camt.052
camt.053
camt.086
camt.054
intra-day
account reporting
account
statement
monthly commissions
and fees reporting
credit/debit
notification
SWIFT MT942
SWIFT MT940
N.A.
DTI (collected
transaction details)
•Richer information set and structured classification of data provided to customers
•Homogenisation of input data formats for corporate customer
•Compatibility with the main treasury and ERP systems on the market (e. g. SAP, Oracle)
•Automatisation of reconciliation activities in customer’s ERP systems
16 Selected trade services
The Bank Payment Obligation
(BPO)
Exporters can eliminate FX risks with BPOs issued in
their domestic currency, as well as benefit from buyer
risk being transferred to the latter’s bank.
World trade volumes have seen a startling increase
in open account transaction over the recent years.
Already today more than 80 % of the total world
trade volume is settled by clean payment. This
impressive ratio is expected to grow even further in
the future. As a consequence banks are compelled
to offer their corporate clients products that support
fully automated processing as well as cost savings
combined with payment assurance and financing
options.
For the first time banks are now in a position to offer
an enriched payment instrument that meets the
demands of their clients in the open account space
The Bank Payment Obligation constitutes an
irrevocable and independent undertaking of a Bank
(usually the bank of the importer) in favour of the
bank of the exporter to pay at sight or to pay at
maturity a specified amount subject to the successful
comparison of pre-agreed trade data between
the banks via a so-called Transaction Matching
Application (TMA) such as for example SWIFT-TSU.
Once a buyer requests the issuance of a BPO, the
buyer’s bank sends the purchase order information
in an ISO 20022 format to a Transaction Matching
Application (TMA), like via SWIFT’s Trade Services
Utility (TSU) – which sends the data on to the seller’s
bank for matching. Unlike open account, the buyer’s
bank offers assurance of payment of the amount set
in the BPO – as long as it receives the pre-agreed
trade data by the seller’s bank through the TMA.
BPO benefits include
•Assurance of payment and mitigating risks in
international trade for buyers and sellers alike
•Speed, reliability, convenience
•Reduced costs and improved accuracy
•Enhanced risk management
•Access to flexible financing (option)
•Reduction of risks in the supply chain
17
UniCredit offering on BPO
•Access to a large client base due to UniCredit’s global
reach and unique position in the CEE region
•Leading Bank in the area of Supply Chain Finance and
as such financing partner to support client liquidity
needs
•Supporting you in the implementation of BPO
products
•Import BPO (as Obligor Bank), Export BPO
(as Recipient Bank), Export BPO with silent
confirmation, Export BPO with without recourse
financing
Bank services based on electronic trade data
exchange
Contract
Importer
Exporter
Documents
Data
Data
Bank Payment
Obligation
BPO Obligor Bank
BPO Recipient Bank
Data
Payment
18 Customized cash pooling
creates real value.
19
Physical Pooling
With UniCredit cash management solutions, all
accounts of a company and its subsidiaries (Participant
Accounts) can be combined into what is known as a
cash pool. Balances on the various accounts are pooled
automatically, concentrated into a Master Account,
thus creating one liquidity position within the Group
of Companies, and allowing the Corporate Treasurer
to create high visibility of the and incomparable
advantages in managing the working capital.
The purpose of physical pooling is to bring together
and mingle the credit and debit balances of your main
and subsidiary accounts. Setting off these balances,
reduces interest costs and raise interest income,
creates real time visibility on the short term liquidity
position of the Group, makes it possible to efficiently
forecast and manage the working capital cycles from
a Group perspective instead of a “single company”
point of view. Parameters, such as the transfer of only
certain minimum amounts, daily or weekly transfers,
and similar ones, can be agreed for example in order
to avoid worthless operations.
Before these automated processes are set up,
however, you will have carefully to analyze each
account , in order to select the pooling solution
which best suits your medium-long terms needs and
requirements. You will have to thoroughly check legal
and tax implications of concentrating the liquidity,
and create the proper inter-group agreements that
are necessary in order to establish your centralised
Treasury Management. Finally, we recommend to
pay high attention to the Information Technology
solution – can it be a simple spreadsheet system or
an advanced Treasury Management System – that you
will choose for supporting the automatic reconciliation
of account movements in the accounts.
Cross Border Zero balancing
Zero balancing is a product whereby the aggregated
(credit and debit) balances from predefined subaccounts held by your company and your subsidiaries
in different banks and countries will be physically
transferred to a concentration account, that you can
choose to manage in one of UniCredit Banks. This
is the most advanced “cross-border cash pooling”
solution: precision of execution, respect of value
dates, availability of intraday limits, are ensured by
a range of agreements and operational processes
created between the banks, that transfer funds
via a “bridge system” made of reciprocal bank
accounts. The implementation of a cross border
cash pooling requires a real “project-managementoriented” mindset, and dedicated resources both
on your and our side: all the operational, legal, tax,
IT related requirements quoted above, are even
more emphasised by the international nature of this
solution.
Cross Border Target balancing
Cross Border Target Balance, is the “younger brother”
of Cross Border Zero Balance Cash Pooling. On one
hand, the results produced are almost the same,
in terms of concentration of funds held in different
countries and banks, requiring a lower level of
complexity in terms of implementation and project
management; moreover, it is available for a much
larger number of banks and countries than its “older
brother”. On the other hand, the performance in
terms of efficiency of the transfer of funds is lower,
in particular with regard to value dates, intraday/
20 overnight limits and credit facilities, schedule of the
sweepings during the day. Target Balance Cash Pooling
works by means of exchanging SWIFT messages
(executing: MT101; reporting MT940/942) instead
of the systems of reciprocal bank accounts quoted
above.
Pooling workflow –
target balancing
The following is a description of how physical pooling
works (see also chart below).
How pooling works
UniCredit
at
m
a for
t
a 0
n
t d 94
tio at
un MT
uc orm
o
r
c
t
T
Ac IF
ns f
t i 01
1. SW
en MT1
in
ym
Pa IFT
4. SW
in
2. Automatic pooling
proposal (info pooling)
4. Payment instruction
in SWIFT MT101 format
Cash pooling
engine
3. Planning data input
5. Pooling transfer
Banks at home
and abroad
1. Account data
in SWIFT MT940 format
Customer
•Information management (1)
All the banks involved in cash pooling transmit
account data to our cash management system via
SWIFT MT940 (or MT942, if available).
•Automatic proposal (2)
The system uses this information (info pooling) to
generate a proposal for transfers to be made and
transmits this to you by fax or via email.
•Interactive control of funds – CPE@WEB (3)
If you wish to alter or supplement the automatic
pooling proposal you can feed in your own planning
data or instructions.
•Executing payment transactions (4)
Payment transactions are carried out in accordance
with the automatic pooling proposal (info pooling)
and your planning data. The transfers required will
be triggered by means of a SWIFT MT101.
•Pooling transfer (5)
The banks receive the SWIFT messages and process
the transfers as instructed.
21
Precise computation.
After all, that’s the point.
22 Non-Physical Pooling
Non-Physical Pooling does not involve any
transfers of funds in order to create a unique
liquidity position.
Notional Pooling
Debit and credit balances of the participating
accounts – in the same currency – are virtually offset
against each other within a single bank (“interest
compensation”). This allows the “real” balances to
remain unchanged while a theoretical consolidation is
obtained on a virtual pooling account. Interest is paid/
received on the virtually aggregated balance.
With Notional Pooling, funds are not actually but just
virtually netted. Therefore, the bank incurs capital and
minimum reserve costs on the participating accounts;
this results in a reduction of interest yields.
Notional pooling is only offered in environments
where the legislation imposes no fiscal or legal
constraints and all accounts must be held in the same
bank and the same currency. Generally possible in all
currencies; depends on technical capabilities of the
respective Group banks.
Cross Currency Notional
Pooling
Our Cross Currency Notional Pooling (CCNP) represents
the state of the art of cross border cash concentration.
Our solutions make it possible to daily sweep the
liquidity position of your subsidiaries, based in
different countries and held in several currencies, and
to transfer it to a set of accounts in the respective
currency at UniCredit Bank AG. Here, the currencies
are virtually converted into euro, and combined in
a way that they form a unique liquidity position,
notionally summing up credit and debit balances.
During the day, and until a certain cut-off-time,
it’s possible to keep an aggregated negative euro
balance, and provided that the end-of-day position
aggregated position is positive, accounts can remain
individually with negative balance overnight. This
way, your group can dramatically reduce the cost
and complexity of short term liquidity management
irrespective of the currencies, but keeping operations
and bank transactions at country level, having access
at new opportunities of investing the excess liquidity
and funding short positions, as well as a new way to
manage the FX risks.
23
CPE@WEB product information
CPE@WEB is a web-based online tool for accessing
the Cash Pool Engine (CPE), which handles all cash
pooling activities. CPE@WEB enables our corporate
customers to receive real-time information, to
create cash pooling reports (domestic and crossborder cash pools) and to have direct access to cash
pooling business and pre-notifications (altering cash
pooling). It is available in German, English, Italian, and
Slovenian (with immediate effect). The respective
cash pool needs to be managed via CPE. CPE@WEB
is also available to UniCredit member banks using
our central system CPE which provides cash pooling
services.
Main features
•No software installation and no update on the
customer side
•Easy web access
•Intuitive menu structure and navigation
•Export functionality (excel)
Main functions
•Account statements, pooling transfers (daily reports)
•Pooling reports
•TIC reports (Trustee Interest Calculation)
•Special reports
•Value date balance reports
•Book balance
•Entering and changing pre-notifications
(payment memo)
•Report formats for download and printout:
•Excel
•Pdf
24 The right tool for every job.
25
Customer benefits
State-of-the-art
Report generator
Our special banking and technical expertise provides
leading international cash management services
– across borders and across banks. We offer our
customers highly flexible products and tailor-made
solutions.
Another feature of our system is its ability to provide
you with standardised cash pooling reports for all
relevant operations worldwide. These can be retrieved
in a single uniform format via the internet at any
time and, together with the daily account balance
data provided, enable you to keep close track of your
financial position, even with banks outside UniCredit.
Fully automated procedures
Our cash pooling operations are fully automated.
To enable us to fulfill our clients’ widely varying
requirements at all times, the system can work with
different interest, country and clearing date calendars
as well as pooling times defined by the customer or
pooling transfers depending on balances.
Internet access
Internet access enables you to retrieve all existing
reports worldwide, keeping you up to date at all times.
Reports on worldwide account balances
and movements
Our cash pooling system collects details of account
statuses and movements on your bank accounts all
over the world and processes the data automatically
for cash management purposes. As an additional
service, we hold all the information on your accounts,
even if it is generated during the course of the day,
readily available for you to access via your electronic
banking software. This guarantees that you have the
most recent information on payment transactions on
all your accounts wherever you are.
Cross-border intercompany funding
Using SEPA Direct Debit B2B, you can transfer funds
from subsidiaries in 32 different countries abroad
to your holding company by yourself. The collection
only takes one day with no loss of value at a low
cost. SEPA Direct Debit B2B is only allowed between
non-consumers for euro collections and requires a
mandate signed by both parties.
Multibank pooling
With UniCredit cash management solutions even
third party banks can be integrated into a zero
balancing or target balancing solution. Transfers can
be made between the various banks with the original
value date using the electronic account data provided
by the banks. Standard cash management products,
such as zero and target balancing, may be used in
combination.
Your existing banking connections can thus be fully
integrated into your cash pooling arrangements even
though they are not necessarily regular UniCredit
partner banks.
26 Intraday pooling
Internal interest set-off
Alongside existing cash pooling systems, our system
allows pooling to be performed several times a day
via SWIFT MT942.
On the basis of your specific instructions, interest of
all associated companies can be set off. In accordance
with your specific instructions, interest will be
automatically credited to the respective accounts. As
with all other online reports, online access is strictly
controlled through authorisation procedures to ensure
maximum security.
Interactive control of funds – CPE@WEB
Manual intervention is possible to gain optimum
control of funds (only available for target balancing/
settlement pooling).
“The implementation of SWIFT for Corporates
was part of our overall project “Global CashPooling@Voith”. The aim of this project was
the streamlining of bank accounts, obtaining
liquidity information for the Voith Group
worldwide in a fast and reliable way, the
centralized consolidation and management of
the entire liquidity in Heidenheim and, in the
next step, the set-up of a payment factory.
SWIFT for Corporates fulfilled the conditions in a
perfect way and UniCredit was an ideal partner
for professional implementation. I very much
appreciate the experience and expertise of the
bank’s employees.”
Bernd Borsch
Senior Manager,
Voith Group
27
Need to be certain?
We offer you tangible proof.
28 Cash Management Projects
& Customer Support
Excellent customer service for UniCredit means
utmost flexibility, availability and a sensitivity
for the individual needs and requirements of
our customers. It reflects the process by which
services and/or products are delivered in a way
that allows our customers to access them in the
most efficient, fair, cost effective, and humanly
satisfying and pleasurable manner possible.
The success or failure of international cash
management projects can depend on the project
and the implementation management approach
of the bank that you choose.
UniCredit has established a “Cash Management
Customer Project & Support Team” (P&S team)
in each country that is able to act according to
our single-point-of-entry concept towards its
counterparts. This ensures staying close to the
customers in the respective territory, working
on the basis of a “Unique Model” with each of
the other teams based on simple but rigorous
concepts and globally standardised contracts.
Due to very close and strong cooperation within
our Group, we are able to provide fast and
smooth implementation of international services
and solutions. Our P&S teams interact daily with
customers and the other teams within the Group,
exchanging information in order to meet the
so-called “live date”, namely the day when the
services become operational.
How does UniCredit
professionally manage the
implementation of cash
management products and
services?
•Firstly, you can rely on your single point of entry:
dedicated teams with your own personal local
manager
•The process starts with a kick-off meeting, together
with your CM Sales and Relationship Manager, to
establish all customer requirements in detail. The
aim is to involve all parties from the beginning
•The kick-off meeting is followed by an in-depth
analysis of the project plan and, in a second phase,
by the negotiation of the necessary contract with
your representatives
•With very complex projects, our project &
implementation managers coordinate the requisite
product specialists in order to ensure streamlined
cooperation and provide a project plan.
•Thanks to structured cooperation within UniCredit in
all countries, we are able to offer a fast and accurate
cross-border implementation
•Our approach is based on daily interaction with
customers and teams in other departments and
banks to ensure the meeting of deadlines and the
final “live date”
29
•One of our strengths is the continuous optimisation
of our performance thanks to the feedback
from our customers: immediately after project
implementation we send a 10-point questionnaire
and use the answers for product and process
improvement
•For all your inquiries, investigations, requests of
information and amendments, you can rely on our
post-implementation support
Main products and services
covered
Domestic and international liquidity management:
•Zero balancing cash pooling
•Target balancing cash pooling
•Notional cash pooling
•Cross Currency Notional Pooling
•Extensive reporting services (e.g. trustee interest
calculation)
•camt reporting
•camt.052
•camt.053
•camt.054
•camt.086
Domestic and international payments and electronic
channels:
•EuropeanGate
•SWIFT MT101 and MT94X services
•SWIFTNet SCORE MA/CUG
•SWIFTNet FIN/FileAct
•MT3XX and MT7XX services
•State-of-the-art electronic banking platforms
Services
•Project management
•Contract management
•Implementation and administration
•Support after implementation
•Coordination of UniCredit banks
•Coordination of third party banks (IBOS)
30 We make it easy for you.
31
Summary
The services and products outlined above are just
a few of the broad spectrum offered by UniCredit,
enabling us to meet the most demanding customer
requirements for an efficient cash management and
transaction business.
We believe in close, intensive customer relationships
which we combine with the expertise and strength
of a major international bank. Mutual confidence,
honesty and professional support and advice are the
key factors for a prosperous long-term relationship
to the benefit of our corporate clients.
We would like to emphasise that your established
banking connections can be fully integrated into all
your cash pooling arrangements!
Irrespective of whether the banks combined in the
pooling system are UniCredit branches, IBOS partner
banks or other domestic and foreign banks (third
party banks), we consider them to be partners.
Providing the necessary back-up for your operations
from the outset is one of our main concerns. Our
primary objective is to optimise your corporate
financial position by utilising the latest technology
and media facilities. We are both willing and able
to combine the various products and services
described in whichever way best suits your needs.
Moreover, country files and CEE specific reports of
UniCredit are also available.
Disclaimer
This document has been provided to you by UniCredit S.p.A. (“UniCredit”).
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This document is for information and discussion purposes only. None of the information, statements
and opinions contained in this document constitute an offer under any applicable law, nor solicitation
or recommendation for the purchase or sale of any products or services and is not intended to create
any contractual obligation with UniCredit or with any of the entities composing UniCredit Group (as
defined below).
None of the information, statements and opinions contained in this document constitute a public
offer under any applicable law, an offer to sell or solicitation of an offer to purchase or subscribe for
securities or financial instruments of any kind, in any jurisdictions, or any advice or recommendation
with respect to such securities or other financial instruments.
This document is intended to be provided to financial institutions, banks and companies only and is
not meant to be provided to consumers.
The content of this publication has been based on sources believed reliable. However, we do not
assume any liability for the completeness or accuracy of it. Therefore, no representation or warranty
(express or implied) is made by UniCredit or by any of its officers, employees, affiliates or agents as
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This document is not aimed at providing and does not provide legal, tax, accounting or other specialist
advice and recipients of this document must seek such legal, tax, accounting or other specialist
advice from their professional advisers as appropriate before taking any decision related to any topics
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Any projection, forecast, estimate or other “forward-looking” statement in this document is for
illustrative purposes only and is not a reliable indicator of future performance. Actual events or
conditions may differ materially from assumptions and some risks and uncertainties may not have
been taken into account. The document may include information related to past performance or
simulated past performance. Past performance or simulated past performance is not a reliable
indicator of future performance. No representation or warranty is made, and no liability is accepted,
by UniCredit or by any of its officers, employees, affiliates or agents in respect of any forward-looking
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The products and services featured in this document may be provided as part of a network of entities
of the UniCredit Group in accordance with appropriate local legislation and regulation. However, the
availability or provision of certain products and services may be limited to certain countries or certain
UniCredit entities. If you are interested in learning more on the products or services actually offered by
each UniCredit Group entity, please contact it directly. Certain products or services may be subject to
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exchange rates may apply to certain trade transactions.
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distribution or forwarding would be prohibited by applicable law. It is not intended for distribution into
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UniCredit and its network of banks composes the UniCredit Group (“UniCredit Group”). UniCredit
S.p.A., Italy, is the parent company of the UniCredit Group. UniCredit Corporate & Investment Banking
is a trademark of UniCredit S.p.A. The Corporate & Investment Banking Area of UniCredit Group is
composed of (the respective Units of) UniCredit S.p.A., Rome, Italy, UniCredit Bank AG, Munich,
Germany, UniCredit Bank AG Vienna Branch, Austria, UniCredit Bank AG London Branch, UK, UniCredit
Bank AG Milan Branch, Italy, UniCredit Bank AG New York Branch, US, UniCredit Bank Austria AG,
Vienna, Austria, and other members of the UniCredit Group.
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mechanical, photocopying or otherwise, without the prior written permission of UniCredit.
All contact and any questions relating to this document must be directed through the following
people at UniCredit: [insert contact details]
UniCredit Bank AG, Am Tucherpark 1, 80538 Munich, GERMANY; as of February 2015
This document remains the property of UniCredit
LETTER
UniCredit Bank AG
Am Tucherpark 1
80538 Munich
GERMANY
www.gtb.unicredit.eu
ONLINE
Your specialist for
International Cash Management
Markus Straußfeld
markus.straussfeld@unicredit.de
E-MAIL