Proceedings of the Memornet 2015 Conference 1 Library as multidimensional space in the digital age – an analysis of stakeholders’ opinions on the design processes of Helsinki University Main Library and Helsinki Central Library Pentti Mehtonen University of Tampere Abstract Introduction. The article explores how library space is conceptualized in the library design process. Method. The main research material consisted of semi-structured interviews of the key persons involved in two recent library design projects. In addition, various documents of planning and design processes were used. Analysis. The data was analysed using the Atlas.ti software, applying methods of qualitative thematic analysis. The data was divided into three main themes: digitalization, design process and conceptualization of library space, and then analysed more closely. Results. The digitalization was considered as one of the most important factor affecting the function of present-day libraries, also its spatial solution. Library design is a pragmatic and contextual process where the design goals are formulated in co-operation between the key persons involved in the process. Based on the analysis of the research material, a multidimensional model of library space was introduced, consisting of physical, social and digital space. Conclusion. The design and utilization of physical space enables a versatile development of libraries and their adaptation to the digital age. Library space should be understood as a complex and multidimensional concept. More emphasis should be put on to find out how the design of physical space is facilitating its various uses and how these are connected with the library’s digital resources. Keywords: Library buildings, library planning, digitalization 1. Introduction Recent developments in communication and information technologies have deeply influenced the way we define the purpose and function of libraries. The digitalization has been considered challenging, even threatening the existence of traditional libraries. On the other hand, there has been widespread interest in library architecture, redefining the library as physical space. The era of library buildings seems to be far from over. On the contrary, the beginning of the 21st century has been an active period for ambitious library projects all over the world. The concept of the hybrid library, a fusion of the virtual and haptic dimensions of space and services, has offered a possible strategy for the survival and further Proceedings of the Memornet 2015 Conference 2 development of libraries as multifaceted social institutions (e.g. Oppenheim & Smithson 1998; Rusbridge 1998). However, there has been little serious interest to develop the concept of the hybrid library any further. Also, the main interest behind the concept was to explore possible means to connect the emerging electronic resources to existing library organizations. Therefore, the physical aspect of this dual concept was poorly defined from the beginning, predominantly referring only to physical collections of libraries. If the physical space was mentioned at all, it was only in a brief notice, like Baker (2008, 99) stating that academic libraries can facilitate ‘group work and social interaction’. It is evident, that more rigorous understanding of the role of library’s physical space could benefit the development of the institution as a whole. In this paper, I summarize some of the key findings of my ongoing PhD thesis. I analyse two recent library projects: the Helsinki University Main Library and the Helsinki Central Library. The former represents academic and the latter public libraries. The main interest was to explore how library space is conceptualized in the design process and how the design solutions are connected to the ongoing processes of digitalization. The research material consisted of the interviews of key persons involved in the library projects and various documents of planning and design processes. Based on the analysis of this material, a multidimensional model of library space is introduced, consisting of physical, social and digital space. 2. Literature review Library architecture is nowadays a quite versatile object of study in library research. However, it is still a somewhat marginal subject in this academic context and the theoretical and conceptual base of the research remains greatly underdeveloped. The more comprehensive studies have mainly concentrated on the earlier history of library buildings in the 20th century: Sievänen-Allen (1989), Van Slyck (1995), Dahlkild (2006), and Black, Pepper & Bagshaw (2009). In all these studies library buildings are analysed from the wider societal perspective combining influence from library history, architectural history and sociology. The studies can be considered as a basic research on the subject, offering valuable information on the design and social role of libraries and providing examples of methodical choices for future study. As an exception to this kind of historical approach, Mattern (2007) analyses the present-day discourse on the design of public libraries in the United States. In the Finnish context, Aaltonen (2012) has provided a comprehensive presentation on the history of development of public library spaces in Finland. The interest in library architecture seems to have increased steadily since the mid-1990s. Undoubtedly, one reason for this has been the change in library functions caused by the new information technologies. These changes have induced the need to reform the existing library spaces and to develop new concepts for the design of new libraries. To sum up the previous library research literature, there have been two major concepts for library space in the digital age: the library as learning environment and the library as place. The former deals primary with academic libraries while the latter is mainly directed to public libraries, but the division is not exclusive. 2.1. Library as learning environment One of the most influential ideas in academic library design since the mid 1990’s, has been the use of the concept of ‘information commons’, sometimes also referred as information center or learning commons. In the library research these ideas have been developed especially by Beagle (e.g. 1999; 2006) and Bennett (e.g. 2003; 2009). Proceedings of the Memornet 2015 Conference 3 Information commons is a comprehensive strategic and spatial concept that gathers together the uses of library facilities, services, and equipment, especially the use of information technologies. The use of this concept often promotes new learning methods, such as interactivity, co-learning, and situated learning. Beagle (1999) is one of the earliest attempts to examine the concept in a systematic way, formulating three main goals for the design of information commons: the renewal of library services by emphasizing the use of electronic resources, the provision of new learning spaces enabling both individual and collective forms of study and the initiation of collaboration projects between different actors of university. Beagle (2006) provides a comprehensive and practical view on the design of information commons, while Bailey & Tierney (2008) gives detailed information on the existing information commons in the United States and Canada. Bennett (2003) compares the concepts of information commons and learning commons, claiming that the latter should serve as a future model for these spaces. By learning commons he means a space that should aid the students’ learning processes and knowledge construction more profoundly. In addition, the students should have greater possibility to take active part in the design and operation of these spaces. Bennett (2009) divides the history of academic libraries into three time periods that he labels as the reader centered, the book centered and the learning centered library. According to Bennett, the present-day challenge for academic libraries is the paradigmatic change from the book centered to the learning centered library. This transformation process remains greatly incomplete and a more rigorous definition of the concept and goals of learning commons should be formulated. Closet-Crane (2011) maintains that the concept of information commons has been used to some extent uncritically in LIS literature, like ‘a brand mantra’. She also underlines that the theoretical conceptualization of library space should be developed further, e.g. more research on the impact of affective and architectural qualities of library space is needed. Gayton (2008) distinguishes the concepts of communal and social, and argues that the new kind of social activities happening in the information commons may hinder the academic library’s traditional role as a communal space, that is, supporting and manifesting the solitary and contemplative scholarly work of students and members of faculty. Likewise, Caniano (2010) takes a critical stance on the information commons. Firstly, he claims that their design does not fit the users’ expectations how academic libraries should look like, and that their spatial arrangement promotes unstructured social interaction, that may not actually facilitate students’ learning processes. Secondly, the heavy reliance on fixed computer stations, which Caniano calls ‘labization’ of library space, may be becoming soon obsolete by the advent of various mobile devices. Shill & Tonner (2003; 2004) and Stewart (2010) afford more general information on the building of academic libraries in the United States since the 1990’s. In addition, an analysis of the actual use of space in academic libraries is provided by Applegate (2009) and Antell & Engel (2007) and space assessment by Nitecki (2011) and Matthews et al. (2013). 2.2. Library as place Under the general theme “library as place” libraries, especially public libraries have been considered concrete places for a wide spectrum of social activities; e.g. Buschman & Leckie (2007) and Most (2011). Unlike the concept of the library as learning Proceedings of the Memornet 2015 Conference 4 environment, the concept of the library as place is often only indirectly connected to the advancement of information technology. Indeed, the concept could be seen as a kind of response and countermove to digitalization—if libraries cannot compete with the Internet and the new digital services, they can invest in the appealing design of library space and try to draw people by offering new kind of activities, often claimed to be supporting various forms of social interaction. Especially, Ray Oldenburg’s concept of ‘third place’ has been a popular catch phrase in the new millennium. However, actual empirical research utilizing this concept has been scarce; an exception is Fisher [et al.] (2007), applying the concept of third place for the analysis of Seattle Public Library. It was discovered that the library functioned only partially as a third place in Oldenburg’s original criteria: the library was considered as an accessible, inclusive, and neutral ground for the general public and it was felt to be a comfortable place, ‘a home away from home’. Instead, the library was not particularly functioning as a place for lively conversation, nor did it facilitate spontaneous meetings between acquaintances or strangers. Elmborg (2011) provides a critical view on the concept of third place in the context of public libraries, maintaining that it may lead to a kind of commercialization of library space; the mimicry of retail space, like bookstores and cafes. Instead, he promotes the use of the concept of ‘third space’, introduced by Homi Bhabha, a kind of discursive space that would allow libraries to function more profoundly as public space, a place facilitating the construction of various social identities and enhancing public debate. However, the actual realization of the concept of third space has been largely left open, especially its connection to the spatial design of libraries. Aabø, Audunson & Vårheim (2010) and Aabø & Audunson (2012) have studied the public library as a meeting place and place for the accumulation of social capital. Public libraries are considered particularly important as inclusive places that gather people from different social and cultural backgrounds. Moreover, the use of libraries is not predetermined to advance some narrow social agenda. Lapintie & Di Marino (2015) provides an analysis how library space is utilized for transitory work, like teleworking, a type of work that is not bound to a particular physical location. The study shows that libraries already function as significant places for this kind of activity. 3. Methodology The article is based on my ongoing PhD thesis that has two main goals: to explore how library space in conceptualized in the library design process in general, and how the phenomenon of digitalization is reflected and expressed in these conceptualizations. In the space of this paper, I am able to present only some preliminary findings of this work. 3.1. Study cases Two library projects were selected as study cases: the Helsinki University Main Library and the Helsinki Central Library. The first one represents academic and the latter public libraries. These two cases were selected because both projects had an innovative functional program and utilized new design practices, especially the Helsinki Central Library project. In addition, they could be considered as the most significant contemporary library projects in Finland, having both national and international value. The Helsinki University Main library is a part of the restructuration of the University of Helsinki and its facilities, a process that started in the 1990’s. The facilities located in the city of Helsinki are now operating on four campuses, each Proceedings of the Memornet 2015 Conference 5 having its newly constructed campus library. The Main Library, the campus library of the City Centre Campus, is the latest of these library units and located in the centre of Helsinki. It is the result of merging six larger libraries and other smaller libraries. The architectural competition for the library was held in 2007—2008, and the library was opened in 2012. The design process for the Helsinki Central Library started gradually at the end of the 1990’s, but the actual architectural competition was not held until in 2012—2013. The construction started in 2015 and the library is planned to be open in 2018. Although a noteworthy building, the Central Library is not a new main library, but is planned to be a new kind of innovative library unit located in the centre of Helsinki. 3.2. Research material The main research material consisted of the interviews of key persons involved in the library design processes. The interviews were conducted as semi-structured interviews with a fairly open framework, taped, transcribed, and analysed by using Atlas.ti. In total, there were 19 interviews with 31 interviewees, including architects responsible for the actual design, architects of the university and city administration, members of library management, various other library staff and library users. Most of the interviewees were deliberately chosen because they had participated actively in the design process. Additionally, some members of the library staff volunteered for interviews. The interviews were a mix of individual and group interviews, the maximum of three people and the interviewer. The interviews were conducted face-to-face, with two telephone interviews. The chosen interviewees represent the important stakeholders in the library design process: architects, librarians and library users. The library users are the most difficult group to include in this kind of research, as their attachment to the design process is the vaguest. The interviews of the Helsinki University Main Library included one student and three academic researchers. The interviews of the Helsinki Central Library included one senior official in the Helsinki City administration, as a representative of the city dwellers. To compensate this kind of skew in the data, the materials of two surveys were used in addition. The student’s magazine Ylioppilaslehti had conducted a survey in 2007, about the possible new main library and its design goals, and it included both close-ended and open-ended questions. Over a thousand students participated in the survey. The material from an open-ended question: ‘What is your dream City Centre Campus library?’ was used in this study. The Central Library project has an ongoing survey in their website, in which over two thousand people have participated. The survey has only one open-ended question: ‘Tell us your dream about the new Central Library.’ The data used in this study included 52 answers concerning the Helsinki University Main Library and 88 answers concerning the Helsinki Central Library. The answers were selected according to their length, based on the presumption that the longer answers would also include discussion about the library design, along with discussion on the collections and services. The data of the surveys selected for this study offered a rich material on the contemporary opinions of library users concerning library design and library’s spatial organization. Beside the interviews, the documents of architectural competitions were used also, as both libraries were designed by using an architectural competition. These documents included the competition programs and jury reports. Proceedings of the Memornet 2015 Conference 6 3.3. Methods and theoretical framework The analysis was conducted by applying the methods of qualitative thematic analysis. Braun & Clarke (2006, 77) advocate the use of thematic analysis, ‘a poorly demarcated, rarely acknowledged, yet widely used’ analytic method, as an independent method in its own right. Thematic analysis is an especially useful method in a situation where analysis must be mainly conducted inductively. As pointed in the literature review, library space has been vaguely theorized in the previous library research, and no rigorous analytical framework was readily available. The interviews and other research material were first read closely for several times, marking potential sections for closer analysis and identifying possible themes. The data was then divided into three general themes or topics: the digitalization, design process and conceptualization of library space, and then coded more closely, by identifying and selecting possible sub-themes. The codes, sub-themes, were constantly reviewed during the analysis process and changed, merged or deleted when necessary. When the list of sub-themes was decided to be comprehensive enough, the whole research material was once again analysed by using the same list of sub-themes in a consistent analytical manner. The individual textual sections for sub-themes were selected to be fairly large. Hence the sub-themes were always embedded and analysed in the larger textual context. This was felt to be important, as the analysis was conducted in an explorative and inductive manner. The aim was to understand the meaning-making of participants in the context of an actual library design process. Therefore, the analysis of the details was not possible without the general view of the whole. The general theoretical framework guiding the analysis is based on two notions. Firstly, the study is based on the premise that the library institution and the practices attached to it are embedded in the material and spatial realm of the library. That is, the spatial organization of the library has a significant role in the way libraries are constructed and maintained as social institutions. During the last decades, there has been a wide and profound interest in the concepts of space and place, an interest stretching to several disciplines: e.g. sociology, geography, psychology and humanities. The concepts of space and place are often interchangeable, notoriously opaque, contested and used in multifaceted ways (e.g. for space see Thrift (2009), and for place Gieryn (2000)). Secondly, the notion of discourse should be regarded as vital when studied organizational change. Discourses can be understood as mediating social practices between the structure and agency, constituting ‘social structures as actualizable allowances in particular areas of social life in certain time and place’ (Fairclough 2005, 922). 4. Results 4.1. Impact of digitalization on library functions The digitalization was considered unanimously by the interviewees as one of the most important factors affecting the function of present-day libraries, referred to with expressions like ‘historical turning point’ and ‘paradigm change’. The potential impact of the technological change on library operation was seen as an extensive and complex phenomenon, influencing many, even the core functions of libraries: e.g. the collections, services, work tasks and library users’ requirements and expectations. Especially the change from physical collections to digital collections and services was thought to be Proceedings of the Memornet 2015 Conference 7 challenging for the present-day library organizations. One of the major consequences of digitalization is that libraries could be perceived to be increasingly dependent on the changes in their external operating environment. The transformation period was considered incomplete and in a state of flux. Therefore, the future of libraries was felt to be unclear, even threatened. Despite the on-going changes, there is, or should exist a kind of ‘essence’ of the library, some kind of core mission or core value, explained to be referring to functions like giving free access to literary and other cultural resources, promoting education, and providing non-commercial public space that is accessible to all. It was felt paramount that libraries should not lose this ethos in the process of renewal and reformation. 4.2. Library design process Library design should be considered as a pragmatic and contextual process. Both library projects were based on fairly established planning and design practices, and applied more practical than theoretical knowledge. Many contextual factors restricted the actual design: the experience on previous library projects, the building site, the existing library collections, the library organization and library’s relationship to the larger community it is serving. All the stakeholder groups considered co-operation as a vital part of a successful design process. The design goals were formulated and reformulated during the design process by discussion and negotiation. Ideally, this would call for an equal possibility to participate in the design process, unrestricted discussions about the design decisions and genuine commitment in finding solutions that all stakeholders can find acceptable. The key participants in both library projects considered the negotiations fairly successful and unrestricted. However, it was evident that the different stakeholder groups had greatly unequal possibility to influence the design process, especially the decision making. Also the individuals inside the stakeholder groups had various positions, e.g. the members of library management had a more influential and multifaceted role compared to other members of library staff. Furthermore, the period of architectural competition should be regarded as vital. After the competition was resolved, the main design goals and spatial solutions were merely fine-tuned and concretized in the following process, which nevertheless was the time frame for the most extensive co-operation. The inclusion of library users in the design process is a rather new objective, and hard to put into practice. Both library projects applied some new methods to realise this goal. Special user groups and a service design project were used in the design process of the Helsinki University Main library. The Helsinki Central Library project utilized a variety of new practices, like a special web page for the project, participatory budgeting, city events and workshops. Library users were able to participate by giving feedback and commenting the existing plans and design, and to a lesser extent, producing new ideas for the design process. In the case of the Helsinki University Main Library the user participation had some influence on the library design, fine tuning some spatial solutions and affecting library policies and activities. As the design process for the Helsinki Central Library is still uncompleted, it is hard to estimate how the user participation will impact the final design solutions. The extensive measures to include library users in the design process can be, however, considered as a means to confirm the public image of the project. The library was also able to build a social network, Proceedings of the Memornet 2015 Conference 8 creating contacts with various institutional and individual actors which can be utilized later in the operation of the library. 4.3. Multidimensional library space Based on the analysis of research material, a multidimensional model of library space was proposed (figure 1), consisting of three spheres: physical, social, and digital space. The concept of physical space refers to the actual library building, its exterior and especially the interior, the spatial organization of furniture, collections, and other library functions. The concept of social space refers both to the various forms of social interaction in libraries, and to diverse ways libraries function as public space. The concept of digital space refers to the realm of electronic collections and services. The different spheres of the spatial model should be understood as partially autonomous and partially interdependent and they can have differing emphasis on the actual realizations of different libraries. The main attention in the analysis was focused on the library as physical space, as the context of the research topic was library design and space planning. Therefore, the main interest in the concepts of social and digital space was to explore how they were connected with the design goals and spatial solutions of library’s physical space. Figure 1: The multidimensional model of library space consists of physical, social and digital space 4.3.1. Library as physical space Both the functional and aesthetic qualities of physical space were considered important by the interviewees. Flexibility and diversity were considered as the main functional qualities of library space. By flexibility it was meant that the library should have an open layout, without unnecessary permanent structures to hinder the possible changes in spatial organization. Also the technical infrastructure, e.g. electrical systems and communication networks, should support the flexible reorganization of library functions. The difference between the two library projects was the expected time frame for potential change. In the case of the Helsinki University Main Library the changes are presumed to happen in some indeterminate future, whereas in the Helsinki Central Library the ongoing spatial reorganization is planned to be a part of the daily operation of the library. The flexibility of library space is not a new design criterion by any means; it has gradually become more and more essential part of library design after the Proceedings of the Memornet 2015 Conference 9 mid-20th century (Mehtonen 2011). However, what was new, especially in the case of the Central Library, was that the library users should be able to freely modify some part of the spaces to their own ends. In addition, both libraries were also preparing for the possible downsizing of various functions, like the reduction of physical collections and the size of the staff. The diversity of physical space was another strategy that the libraries used when trying to adapt to the uncertainties of the digital age. Libraries are putting a great effort to expand the realm of functions that are available in the physical space, to making it more attractive and appealing. Libraries were also designed to facilitate multiple functions in the same space, and to offer different kinds of environments, from which the library users can choose the one that suits best to their current needs. One solution to control the potential conflicts, especially the problems with noise, that the coexistence of different functions in the same space may induce, was the use of different activity zones: quiet, semi-active and active zone. The aesthetic qualities of library architecture were also considered important by the interviewees. The interior of the library should be comfortable, beautiful and provide different moods. The library building should be harmoniously integrated into the townscape, while also being an iconic and unique part of it. Furthermore, it was felt important that the architecture should somehow symbolically represent the core aspects of the library as an institution. 4.3.2. Library as social space Libraries were considered to function as social space in basically two ways: either as concrete places for social interaction or as a part of public space of surrounding community and society. Social interaction was seen as consisting of various social relations and activities between people and being an immediate part of everyday use of libraries. Social interaction was primarily considered to happen between the library staff and library users. In the Helsinki University Main Library it was confined in restricted areas and utilized fairly traditional forms of information services. Whereas in the Helsinki Central Library it is planned to happen throughout the library space, the staff should move around the building and engage in different kind of activities, like workshops and events. The interviewees tended to treat the forms of interaction as a kind of self-evident part of library functions. Instead, they should be regarded as a complex practices where the roles, identities and social positions of librarians and library users are being constructed. The interaction between the library users is a newer phenomenon, especially as an intentional design goal. Both libraries were trying to facilitate this kind of social interaction by providing special areas for it. However, in the case of Helsinki University Main Library, it was discovered that the library users did not automatically use these spaces as intended. The areas that were designed to be places for relaxed socializing were in fact used for quiet solitary studying. The experience is a good remainder of the complexities between the prevailing social norms of library practices and the library’s spatial organization. The concept of library as public space is in some ways a more abstract construct. Some of the issues to be considered are, how the access and right to use library space are defined and maintained, what kind of public roles people are able to Proceedings of the Memornet 2015 Conference 10 perform in library space and how library’s functional and symbolic relationship to surrounding community is constructed. 4.3.3. Library as digital space There were three main ways how the emergence of digital space was considered to have influenced the library as physical space. Firstly, physical library space was seen to becoming more technologized, more depended on the use of different digital devices, such as computers and library automation. A recent example of this development was that both libraries were designed to facilitate the extensive use of library users’ private mobile devices. A design problem that emerged in both library projects was the question of ‘visibility’ of the digital collections and services. There was a concern how to place the digital resources more concretely at disposal in the physical space. As a solution to this problem, some kind of interactive screens and other multimedia solutions are planned to be used in the Helsinki Central Library, providing various access to the digital resources. The library users should be able to distribute their own material with these devices also. Secondly, the relationship between physical space and digital space were seen as a complex issue. On the one hand, digital space has expanded library as physical space by providing access to various resources that no longer need to be stored locally. On the other hand, digital space has become detached from the physical library; the use of the digital collections and services is no longer connected to any particular location. Indeed, digital library space has the potential to become fully autonomous, by providing several essential, even if not all, functions of physical and social space. Thirdly, physical space has become more important in itself. As the physical collections lose their previous value, there opens up new space, that can be used for other library functions. These new functions are mainly connected to various activities of library users and to the new forms of interaction with the library staff, therefore potentially increasing the value of social space in library. As the process of digitalization advances, libraries are contested by other means of distribution of literary and cultural resources. Therefore, reconceptualization of library as physical space could be seen offering new possibilities for the renewal and further legitimation of library institution in the digital age. 5. Discussion A model of library space consisting of three spheres: physical space, social space, and digital space, was introduced in the paper. The model should be considered as a preliminary and schematic presentation of the possible dimensions of library space in the present-day situation. The model is based on the idea, that throughout the history, libraries have been composed of two basic dimensions, physical and social space: the physical place where the library has been stored and the activities and practices connected to its preservation and use. The third sphere of the model, library as digital space, is a novel, and still greatly undefined attachment to the whole. In the diagram the different spheres were defined to be partly independent and partly interconnected. In reality, it may be difficult to distinguish this kind of difference; the spheres are interconnected in myriad ways that are difficult to comprehend, or simply unknown. For example, the physical reality of our built environment, that we may take so granted and permanent, is even in its tangible form in continuous process of change, caused by various natural processes and human activities. Furthermore, all the mental concepts that we use about this reality, are products of various practices, all Proceedings of the Memornet 2015 Conference 11 more or less socially determined, but also situated in this physical and material realm, even produced by it. The practical field of librarianship and the theoretical contribution of library research have tended to emphasize the value of library’s collections, often in a utilitarian way. The physical library has thus been understood to be a place for preservation, use and distribution of the collection. The social aspect of library has been associated with the interaction between the library staff and library users, and connected primarily to the practical use of the collection, or more generally, library as an information system. This equation of the library with the collection, or information, has constrained the understanding of the library as both physical and social space. The recent interest in the library space has provided a more complex picture of the subject. However, the research lacks a theoretical base, critical assessment of previous research and examples of empirical research focused on the material and spatial forms of library practices. 6. Conclusion Library space should be understood as a complex and multidimensional concept. The design of library’s physical space provides various possibilities for the renewal of library as a societal institution. The theoretical conceptualization of library space should be developed further. 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