DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
The Department of Administration, Division of Enterprise Technology (DET) Technical Reference Model
(TRM) is a component-driven, technical framework loosely based on the Federal Enterprise Architecture
(FEA) TRM. The TRM categorizes and lists the standards and technologies that collectively support the
secure delivery, exchange, and construction of business and application service components that may be
used in a component-based or service-oriented architecture.
Aligning DET managed capital investments to the TRM leverages a common, standardized vocabulary,
allowing inter-application discovery, collaboration, and interoperability. Publication of the TRM fulfills
some of the responsibilities charged to the department in Subchapter VII, Chapter 16, of the state
statutes and encourages the State of Wisconsin to benefit from economies of scale by identifying and
reusing the best solutions and technologies to support the business functions, mission, and target
architecture of the organization.
Details surrounding the usage or implementation of the technologies listed within the TRM should be
worked through during the technical architecture review process.
The TRM consists of:

Service Areas (purple background in Table 1) represent a technical tier supporting the secure
construction, exchange, and delivery of service components. Each service area aggregates the
standards and technologies into a hierarchy of multiple service categories and service standards that
directly support the service area.

Service Categories (gold background in Table 1) classify lower levels of standards and technologies
with respect to the business or technology function they serve. Each service category is composed of
one or more service standards and technologies.

Service Standards (white background in Table 1) define the standards and technologies that support
a service category. Service standards identify technology versions down to the point release only.
For example, a standard may indicate version 6.2 but would not indicate version 6.2.1.
Within each service standard, technologies are broken down into four technical classifications:

Strategic technologies that are preferred and/or required and should be used when making design
and implementation decisions.

Emerging technologies that include near-term directions and options that need continued monitoring
to find applicability within the State IT infrastructure. Included are technologies that are not yet fully
production-worthy but are potential candidates for full-scale production implementations in the future.
Continued market acceptance and adaptation will likely move these solutions toward the strategic
technical classification.

Transitional technologies that are in their twilight that should be discouraged from use in new system
implementations. This is not to imply that existing systems need be retired or replaced immediately,
but that the use of these products and services should not be extended in any future planning and
development. Managers of systems utilizing these technologies should consider when they can
move away from them to a strategic technology.

Sunset technologies that have an identified date associated with their retirement. These technologies
should not be used within new implementations. Existing systems should be retired or replaced by the
agreed upon sunset date.
Throughout the document the term “DET staff” is used to mean DET employees and contractors engaged
by DET.
Page 1 of 32
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DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
In order to more quickly find information within the document, Table 1 provides links to the different
sections of the document. An alternative way to find information is to search the document for a specific
product name or technology.
Throughout the document certain cells within tables may not contain data. The data is generally available
but just not included in this version of the document as this version of the document is tailored to the
specifically to the procurement activity that it is associated with.
Table 1. Technical Reference Model Overview
Physical Plant, Network and Storage Services
Fire Suppression
Enterprise & Data Center
Network
Automatic Call Distribution
Content Service Switch
Data Capture/Analysis
Enterprise Device Management
Enterprise Network Syslog
Server
Enterprise Site Load Balancing
Surveillance System
GigaMadMan Routers
Visitor Management
Hosted VoIP (IP Centrex)
Interactive Voice Response (IVR)
Key System
Physical Plant
Access Control
Building Automation System
Data Center Management
Fire Detection
Fire Panel
Local Network
Agency Dial-In Access
Agency ISDN Devices
Agency LAN Hardware
Agency Serial Connectivity
Agency VPN Devices
Agency Wireless LAN
Hardware
Virtual Modem
Communication
Storage Services
Catalog Management
Cross Connect Fabric
Disk Array (Backup System)
Disk Array (Online Systems)
Hierarchical Storage
Management
Path Management
Rack Mount Edge Switch
SAN Core Switches
SAN Edge Layer Switches
SAN Edge Switch
Management
SAN Fabric Management
SAN Management
SAN Replication
SAN Router
Tape Drives
Tape Library
Local Telephone Services
Network Statistics
PBX
Voice Mail
Server Platform and Infrastructure
Server
Hardware/Hypervisor
Hardware Management and
Monitoring
Hypervisor Server
Hardware
Keyboard, Video, Mouse
(KVM) Management
Linux Server Hardware
Linux Server Hypervisor
Server Operating System
Server Management
Linux Server Operating System
Backup Management
Unix Clustering
Unix Operating System
Virtual Server Clustering
Linux Management Software
Linux Patch Management
OOB Management
Windows Server Clustering
Patch Management
Windows Server Operating
System
Server Anti-Virus
NIC Clustering
Server Build Management
Uninterruptible Power
Supply (UPS)
Server Identification
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Infrastructure
Server/Services
Delegated Directory
Management
Directory Diagnostics
Directory Integration
Directory Management
Directory Services –
Lightweight Directory Access
Protocol (LDAP)
Directory Services - Network
Operating System (NOS)
Directory Services
Backup/Recovery
DNS Management
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DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Server Platform and Infrastructure
Server
Hardware/Hypervisor
Unix Server Hardware
Virtual Server Availability and
Performance Management
Virtual Server Manager
Server Operating System
Server Management
Infrastructure
Server/Services
Server Shutdown Software
Unix Management Software
DNS Server
Windows Server Remote
Control
Dynamic Host Configuration
Protocol (DHCP) Server
File Servers
Identity Management
Print Distribution Management
Print Management
Print Servers
Reverse Proxy Servers
Windows Server Hardware
Windows Server Hypervisor
Domain Migration
Application Delivery Component Framework
Database Server
Application/Web Server
Database Reporting
Batch Servers
Database Server
Management
Database Servers
E-mail Anti-Virus
E-mail Log Management and
Query Tool
E-mail Management
E-mail Migration
E-mail Servers
E-mail Spam Administration
Console
Fax Server
FTP Servers
GIS Application Server
GIS Spatially Enabled Database
Handheld Messaging Server
List Server
Message Queuing Server
Primary Application Runtime
Servers
SMTP Gateway Anti-Spam
SMTP Gateway Server
Web Servers
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Application
Application Authorization
Management
Application Development
Controls
Application Modeling
Application Reporting
Batch Programming
Languages
Business Continuity
Management
Business Intelligence
Collaboration Software
Content and Media Viewing
Software
Content Creation Software
Content Rendering
Data Archiving
Database Connectivity
Database Development
Development Team
Management
Developer Tools
Desktop & Desktop
Management
Desktop Administration
Desktop Anti-Virus
Desktop Operating System
Desktop Software
Deployment Management
Desktops/Laptops/Tablets
Hardware
Image Management
Network Management
Virtualization
Document Management
Extract, Transform, and
Load (ETL) Tools
FTP Client
GIS Spatial Database
Middleware
High-end GIS Desktop Tool
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DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Application Delivery Component Framework
Database Server
Application/Web Server
Application
Desktop & Desktop
Management
Image Viewing
Integrated Development
Environment (IDE)
Low-end GIS Desktop Tool
Mainframe Connectivity
Software for Applications
Mobile, Wireless and
Handheld Software
OLAP Functionality
Office Applications
Online Media Services
Project Management
Release Management
Search Engine
Software Configuration
Management
Software Language Platforms
Source Control
Static Display
Terminal Services/
Application Remote Access
Test Management
Web Link Verification
Web Portal
Web Reporting and Analysis
Wireless Handheld
Common Supporting Services
Monitoring
Application Performance
Monitoring
Functional Server/Service
Monitoring
Internet Services Monitoring
Monitoring Management
Monitoring Reporting Tool
Network Monitoring
Problem Management
Integration
SAN Monitoring
Server Monitoring
Server Monitoring Client
SNMP Data Collection
Virtual Server Monitoring
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Security
Alternative (Two-Factor)
Authentication
Certificates
Computer Forensic Analysis
Desktop Authentication
Enterprise Security Server
Firewall Services
Firewall Syslog Server
Service Desk
Identity Management
Incident and Change
Management
Information Collection
Messaging
Intrusion Detection
Password Management
Vulnerability Assessment
Software
Web Application Security Testing
Web Filtering
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DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Physical Plant, Network and Storage Services
The Physical Plant, Network and Storage Services Area defines the technologies that deliver basic
physical infrastructure type services, including access to the network and storage devices. The Physical
Plant, Network and Storage Services Categories and Standards are defined below.
Physical Plant
The physical plant category defines the standards for the technologies that provide basic services such
as heating, cooling, and power to the hardware and software technologies that utilize the environment.
The specific technologies related to the Physical Plant service standards are not listed within this
document but can be made available on an as needed basis.
Service
Standard
Access Control
Building
Automation
System
Data Center
Management
Fire Detection
Fire Panel
Fire
Suppression
Surveillance
System
Visitor
Management
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Description
Strategic
Emerging
Transitional
Sunset
Technology that controls
access to different areas of
the facility.
Technology that manages
the environmental controls
within the facility.
Technology used to manage
the layout and design of the
data center.
Technology that identifies
and provides alerts on fires
within the facility.
Technology that receives
information from environmental
sensors and provides for
automatic control of equipment.
Technology that attempts to
eliminate a fire if one is
detected.
Technology that controls
surveillance cameras and
facilitates storage of
surveillance footage.
Technology that manages
visitor usage of the facility.
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DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Enterprise and Data Center Network
The Enterprise and Data Center Network category defines the standards for the hardware and software
used for different physical and virtual networking technologies to manage the transmission of data across
multiple types of networks. This includes the routers, switches, and VPN Concentrators associated with
the Enterprise Network including the BadgerNet Converged Network (BCN) and GigaMadMan (GMM). It
also includes the standards for telephony-related technologies. The specific technologies related to the
Enterprise and Data Center Network service standards are not listed within this document but can be
made available on an as needed basis.
Service
Standard
Automatic Call
Distribution
Description
Strategic
Emerging
Transitional
Sunset
Technology that provides
call distribution, e-mail, and
Web chat to contact center
agents.
Content
OSI Model Layer 4 network
Service Switch switches used to provide
Web server load balancing
capabilities.
Data
Technology providing data
Capture/Analysis capture capabilities used
for troubleshooting
purposes.
Enterprise
Software used to save
Device
device configurations,
Management
automate global system
changes, and receive SNMP
traps from network devices.
Enterprise
Servers that provide Syslog
Network Syslog functionality for logging
Server
information for network
devices.
Enterprise Site Switches used to provide
Load Balancing load balancing between
data centers.
GigaMadMan
Routers that provide core,
Routers
Internet, access layer, and
aggregation layer
functionality within the
GigaMadMan network.
Hosted VoIP
(IP Centrex)
Page 6 of 32
Technology providing hosted
IP-based access via hosted
Cisco Unified Call Manager
to the Public Switched
Telephone Network (PSTN);
enables additional applications
to enhance productivity.
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DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
Interactive
Voice
Response
(IVR)
Key System
Local
Telephone
Services
Network
Statistics
PBX
Voice Mail
Description
Strategic
Emerging
Transitional
Sunset
Provides self help and datagathering services to
streamline or avoid call
handling by contact center
agents.
Provides small-scale, selfmanaged access to the
Public Switched Telephone
Network (PSTN).
Provides fully-managed
access to the Public
Switched Telephone Network
(PSTN) without the need for
PBX or Key systems on site.
Software used to gather network
usage (incl. BCN circuit) stats
Provides medium- to largescale, self-managed access
to the Public Switched
Telephone Network (PSTN).
Provides voice mail and
unified messaging capabilities.
Local Network
The Local Network category defines the standards for the hardware and software used for different
physical and virtual networking technologies that manage the transmission of data across local networks.
This includes the routers, switches, and VPN Concentrators associated with a local network. The specific
technologies related to the Local Network service standards are not listed within this document but can be
made available on an as needed basis.
Service
Standard
Agency Dial-In
Access
Agency ISDN
Devices
Agency LAN
Hardware
Agency Serial
Connectivity
Page 7 of 32
Description
Strategic
Emerging
Transitional
Sunset
Devices for providing dial-in
access for users.
Devices used to provide
ISDN aggregation and
remote site connectivity
services for an agency
network.
Network devices that
provide layer 2 and 3
network connectivity, BCN
Tunnel termination, port
aggregation, and client
access ports inside of a
LAN.
Devices used to aggregate
remote serial connections
and provide remote serial
access to central locations.
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
Agency VPN
Devices
Description
Strategic
Emerging
Transitional
Sunset
Devices for originating and
terminating VPN tunnels.
Agency
Wireless LAN
Hardware
Devices that provide wireless
layer 2 network connectivity,
BCN Tunnel termination, port
aggregation, and client
access ports inside of a LAN.
Virtual Modem
Communication
Software that allows modem
use where no local modem
exists.
Storage Services
The Storage Services category defines the standards for the devices that provide shared storage access
across a network and the tools that are used to manage those devices. This includes Fiber Channel
SAN, iSCSI SAN, and SATA Disk associated with a storage environment. The specific technologies
related to the Storage Services service standards are not listed within this document but can be made
available on an as needed basis.
Service
Standard
Catalog
Management
Cross Connect
Fabric
Disk Array
(Backup
System)
Disk Array
(Online
Systems)
Hierarchical
Storage
Management
Path
Management
Rack Mount
Edge Switch
Page 8 of 32
Description
Strategic
Emerging
Transitional
Sunset
Technology that provides
catalog management and
recovery.
Technology that provides
the primary routing and
controlling functionality
between the SAN Fabric at
two or more data centers.
Disk storage for backup of
distributed and mainframe
systems.
Disk storage for online
distributed and mainframe
systems.
Mainframe software utility
used to manage data
movement through policy
based storage management.
Technology that manages
the connectivity from the
server to the SAN.
Switches that reside in
blade chassis or between
servers and SAN Directors
for allowing connection to
the SAN Fabric.
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
SAN Core
Switches
SAN Edge
Layer Switches
SAN Edge
Switch
Management
SAN Fabric
Management
SAN
Management
SAN
Replication
SAN Router
Tape Drives
Tape Library
Virtual Tape
Library
Page 9 of 32
Description
Strategic
Emerging
Transitional
Sunset
Switches that provide the
primary routing and
controlling functionality
within the SAN Fabric.
Switches that reside in
blade chassis or between
server and SAN Directors
for allowing connection to
the SAN Fabric.
Technology that provides
management capabilities for
SAN edge switches.
Software used to manage
the fiber switches and SAN
fabrics.
Software used to manage
the end-to-end storage
network from the disk arrays
to the servers, including
discovering devices within
the SAN, monitoring the
health of the SAN, providing
reporting on state of SAN,
and provisioning storage to
hosts.
Software that replicates
data from one SAN to
another.
Technology used to access
another SAN fabric without
merging two SAN
environments.
Tapes drives used to store
mainframe data.
Mainframe tape
management hardware
used for managing
mainframe data.
Technology that mimics the
functionality of tape but is
actually written temporarily to
disk until data is offloaded to
a tape back end. The back
end is composed of largecapacity tape used to
efficiently store data.
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Server Platform and Infrastructure
The Server Platform and Infrastructure Service Area defines the collection of hardware and software
technologies that are used to deliver services from different types of servers. The Server Platform and
Infrastructure Service Categories and Standards are defined below.
Server Hardware/Hypervisor
The Server Hardware/Hypervisor category defines the standards for the physical hardware on which a
server operating system resides. In a virtualized environment it also defines the standards for the
hypervisor, which is the software that runs directly on a given hardware platform and manages the
hardware for guest operating systems. This includes Blade Servers, Rack Mount servers, and
Hypervisors associated with a server hardware/hypervisor environment
Service
Standard
Hardware
Management
and Monitoring
Description
Software that provides
hardware management and
monitoring services for
servers.
Strategic
Hardware devices used to
run Hypervisor server
software.
Keyboard,
Video, Mouse
(KVM)
Management
Technology that provides for
remote connectivity to the
keyboard, monitor, and
mouse a server is connected
to.
Hardware devices used to
 IBM HS12 (Intel
run Linux server software.
Blade) – 1 CPU
socket
 IBM HS21XM
(Intel Blade) – 2
CPU Socket
 Dell R805 (AMD
Rack Mount) – 2
Socket
 Blade Server
Chassis - IBM
Blade Center H
The software that coordinates  VMWare ESX
the low-level interaction
Server 3.5
between Linux virtual
 zVM 5.4
machines and the underlying
physical computer hardware.
Linux Server
Hypervisor
Page 10 of 32
Transitional
 Insight Manager
 IBM HMC 7.1
2.5
 IBM Director 6.1
 IBM Director 5.2
 Dell IT Assistant
 IBM 7310-CR3
 IBM HMC 6.1
 Dell R905 – 4 CPU 
 Dell 6950
Socket (AMD Rack
(AMD Rack
Mount)
Mount)
 Dell R805 – 2
 AIX P5xx
Socket (AMD Rack
LPAR
Mount)
 HP Itanium
VPAR
 z10 IFL
Hypervisor
Server
Hardware
Linux Server
Hardware
Emerging
Sunset
 IBM HS40
(Intel Blade)
 IBM LS20
 IBM HS20
(Intel Blade)
Model 8832
(Intel Blade)
 Blade Server
Chassis - IBM  IBM 366
Blade Center E
(Intel SA)
 IBM HS20
Model 8842
(Intel Blade)
 vSphere 4.0
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DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
NIC Clustering
Uninterruptible
Power Supply
(UPS)
Unix Server
Hardware
Description
Software that provides
availability and
performance management
in a virtual server
environment.
Virtual Server
Manager
Software used to manage
virtual servers and
hypervisors.
Hardware devices used to
run Windows server
software.
Page 11 of 32
Emerging
Transitional
Technology used to manage
the use of two network
interface ports so they
function as one cohesive network connection for a server.
A device which maintains a
continuous supply of electric
power to connected
equipment by supplying
power from a separate source
when utility power becomes
unavailable for any reason.
Hardware devices used to
run Unix server software.
Virtual Server
Availability and
Performance
Management
Windows
Server
Hardware
Strategic
Sunset
 HP-9000 L3000
(PA-RISC)
 HP-9000
RPxxxx (PARISC)
 IBM 91xx-xxx
 HP-9000
RX4640
(Itanium)
 VMWare virtual
infrastructure 3.0
technologies
including Vmotion,
DRS, and HA
 z10 Native
Capabilities
 VMWare Virtual
center 2.5
 zVM 5.4
 IBM HS12 (Intel
Blade) – 1 CPU
socket
 IBM HS21XM
(Intel Blade) – 2
CPU socket
 Blade Server
Chassis - IBM
Blade Center H
 HP ML350 (Intel
Tower or Rack
Mount)
 HP ML110 (Print
Server Appliance)
 IBM LS42 (Intel
Blade)– 4 CPU
socket
 Dell R805 (AMD
Rack Mount) – 2
CPU Socket
 VSphere 4.0
technologies
including
VMotion, DRS,
and HA
 VSphere 4.0
Virtual Center
 Blade Servers
- IBM LS41
 Rack Mount 4
CPU Servers Dell 6950
 Rack Mount 2
CPU Servers Dell 2950
 IBM 346 (Intel
SA)
 IBM LS20
(Intel Blade)
 Rack Mount IBM X3500
 Blade Server
Chassis - IBM
Blade Center E
 Rack Mount
Servers – HP
DL380 G3
and older
 IBM HS40
(Intel Blade)
 IBM HS20
Model 8832
(Intel Blade)
 Dell 2650
Rack Mount
(Intel)
 IBM 366
(Intel SA)
 IBM HS20
Model 8842
(Intel Blade)
 Rack Mount
Servers – HP
DL380 G4
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DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
Windows
Server
Hypervisor
Description
Strategic
The software that coordinates  VMWare ESX
the low-level interaction
Server 3.5
between Windows virtual
machines and the underlying
physical computer hardware.
Emerging
Transitional
 VSphere 4.0
Sunset
 VMWare
ESX Server
3.0
Server Operating System
The Server Operating System category defines the standards for the software that controls the hardware
of a server as well as being responsible for the management of activities and sharing of resources on a
server. This includes Linux, Unix, Windows, and z/OS server operating systems.
Service
Standard
Linux Server
Operating
System
Unix Clustering
Unix Operating
System
Virtual Server
Clustering
Windows
Server
Clustering
Windows
Server
Operating
System
Page 12 of 32
Description
Defines the operating
systems that are able to
execute and run the Linux
server operating system.
Technology that allows a
group of independent Unix
servers working together as
a single system to provide
high availability of services
for clients.
Defines the operating
systems that are able to
execute and run the Unix
server operating system.
Technology that allows any
two virtual servers to be
clustered in an
active/passive fashion.
Technology that allows a
group of independent
Windows servers working
together as a single system
to provide high availability of
services for clients.
Defines the operating
systems that are able to run
the Windows Server
operating system.
Strategic
Emerging
Transitional
 Suse Linux
Enterprise Server
10.x – 32- and
64-bit/390 and
x390
 Suse Linux
Enterprise
Server 11.x –
32- and 64-bit/
390 and x390
Sunset
 Suse Linux
 Red Hat
Enterprise
Enterprise
Server 9.x –
Linux 3.x
32-bit and x390
 Red Hat
Enterprise
Linux 4.x
 Red Hat
Enterprise
Linux 5.x
 HACMP 5.2
 HP
ServiceGuard
11.1
 HP-Unix 11.11
 HP-Unix 11.23
 IBM Pseries
OS AIX 5.3
 VSphere 4.0
Fault Tolerance
 Microsoft
Windows 2003
R2 64 bit Cluster
Services
 Windows 2003
Enterprise R2
SP2 – 32 and 64
bit
 Windows 2008
R2 Enterprise 64 bit
 Windows 2003  Windows
Standard Edition
2000 SP4
 Windows 2003
Enterprise
Edition
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DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Server Management
The Server Management category defines the standards for the services that assist in the management
of a server environment. This includes anti-virus, patch management, and backup services associated
with server management.
Service
Standard
Backup
Management
Description
Strategic
Emerging
Backup services provide a
means to store user and
application files, operating
system configurations, and
database copies on
separate computers from
the primary location the
data is stored.
 Standard Backup
- IBM TSM 5.4
and 5.5
 SQL Server
Backup - SQL
TDP 5.4
 Exchange
Backup Exchange TDP
5.4
 NTFS File
Permissions –
ScriptLogic
Security Explorer
6.1
 CYGWIN
 Putty
 WinSCP
 Xmanager 3.0
 Virtual Server
backup –
VRanger 5.4
 VMWare VCB
3.5
 Standard
Backup - IBM
TSM 6.1
 NTFS File
Permissions –
ScriptLogic
Security
Explorer 7.0
 Oracle Backup Oracle TDP 5.3
Linux
Management
Software
Provides the ability to
manage Linux servers.
Linux Patch
Management
Patching and inventory
management of Linux
servers.
Technology that involves the
use of a dedicated management channel for device
maintenance. It allows a
system administrator to
monitor and manage servers
and other network equipment
by remote control regardless
of whether the machine is
powered on.
Software that provides
services to manage patches
applied to servers.
OOB
Management
Patch
Management
Server AntiVirus
Server Build
Management
Server
Identification
Page 13 of 32
Transitional
Sunset
 Xmanager 2.0
Software that provides virus
detection and elimination
services for servers.
Software that provides tools
to assist with the server
build process.
Software used to provide
information on the use and
characteristics of a Windows
server.
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DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
Server
Shutdown
Software
Unix
Management
Software
Windows
Server Remote
Control
Description
Software that monitors one
or more UPS units and
initiates graceful operating
system shutdowns when
needed.
Provides the ability to
manage Unix servers.
Software that provides
remote connectivity to
different console sessions the
server has available.
Strategic





Emerging
Transitional
Sunset
 Xmanager 2.0
CYGWIN
Putty
WinSCP
Xmanager 3.0
Remote Desktop
Protocol (RDP) 6
 Remote
Desktop
Protocol (RDP)
5
Infrastructure Server/Services
The Infrastructure Server/Services category defines the standards for basic directory, name lookup, and
other IP management services within the technical infrastructure. This includes directory services,
file/print services, DNS, and DHCP technologies that are associated with infrastructure server/services
environments.
Service
Standard
Delegated
Directory
Management
Directory
Diagnostics
Directory
Integration
Directory
Management
Directory
Services –
Lightweight
Directory
Access
Protocol
(LDAP)
Directory
Services Network
Operating
System (NOS)
Page 14 of 32
Description
Software that allows
management of certain
objects within a directory to
be delegated to users other
than the administrators.
Provides reports on the
overall health and stability
of a directory service.
Software used to transfer
data between different
directory services.
Software used to manage a
directory service.
Software that provides
LDAP services to
applications.
Software used to manage
the computer accounts,
user accounts, groups, file
and print shares and other
objects in a networking
environment.
Strategic
Emerging
Transitional
 External Facing Novell eDirectory
8.7
 Internal Facing IBM Tivoli
Directory Server
5.2
 Active Directory
2003
 Internal Facing
- IBM Tivoli
Directory
Server 6.1
 External Facing
– Novell
eDirectory 8.8
 Active Directory
2008
Sunset
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Description
Standard
Directory
Software that provides
Services Backup/ restoration services for
Recovery
different types of directories
including disaster recovery,
and attribute/object
retention and restore.
DNS
Software that is used to
Management
manage DNS Servers.
DNS Server
Software that is used to
provide domain name
resolution services.
Domain
A tool used to migrate
Migration
information from one Active
Directory forest/domain to
another forest/domain.
Dynamic Host
Dynamic Host Configuration
Configuration
Protocol (DHCP) Servers
Protocol
are responsible for
(DHCP) Server assigning dynamic IP
addresses to devices on a
network.
File Servers
A computer that stores and
manages files and software
on a computer network,
giving users the capability of
sharing information and
other resources.
Identity
Software used to manage
Management
information related to
accounts within a directory
and software used to
provision accounts.
Page 15 of 32
Strategic
Emerging
Transitional
Sunset
 Quest Recovery
 TSM 6.1 Client
Manager for Active
Directory 7.9
 eDir Backup Blackbird
DeTroubler
 Windows 2003
R2 64-bit File
Servers
 Internal Facing IBM Tivoli Identity
Manager 4.6
 External Facing WAMS Account
Management
Applications
 Internal Facing IAM Account
Management
Applications
 Active Directory
MMC
 Account
Notification – Blat
2.2
 External Facing
- Novell Identity
Manager
 Internal Facing
- IBM Tivoli
Identity
Manager 5.1
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
Print
Distribution
Management
Print
Management
Print Servers
Reverse Proxy
Servers
Description
Technology used to
manage the distribution of
print from the high-volume
print environment.
Technology used to
manage the high-volume
print environment.
A dedicated computer that
manages printers and print
requests from other nodes
and network.
Servers that provide
authentication and
authorization services to
applications and distribute
inbound network traffic to
servers.
Strategic
Emerging
Transitional
Sunset
 Postage
Accounting Hassler Global 77
 Postal Tray Tag
Maker - Kestrel
tag maker
 Address List
Cleansing –
Business Objects
 Windows 2003
R2 32-bit Print
Servers
 Novell iChain 2.3
 IBM WebSEAL
5.2 (Tivoli Access
Manager)
 IBM WebSEAL
6.1 (Tivoli
Access
Manager)
 Novell Access
Manager 3.11
 Microsoft
ISA 2006
Application Delivery Component Framework
The Application Delivery Component Framework Service Area defines the collection of hardware and
software technologies that are used to provide application services for different types of applications. The
Application Delivery Component Framework Service Categories and Standards are defined below.
Database Server
The Database Server service category defines the standards for the database software that enables
business applications and services to function. This includes database servers themselves and the
technologies that are used to manage those servers.
Service
Standard
Database
Reporting
Page 16 of 32
Description
Software used to provide
reporting services against
relational databases.
Strategic
 Microsoft
Reporting
Services 2005
Emerging
Transitional
 Microsoft
Reporting
Services 2008
 Microsoft
Analysis
Services 2005
 Microsoft
OLAP 2000
 Microsoft SQL
Reports 2000
Sunset
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
Database
Server
Management
Database
Servers
Page 17 of 32
Description
Strategic
Emerging
Transitional
Software used to manage a
database management
system.
 Oracle 10g
Diagnostics Pack
 Oracle 10g
Tuning Pack
 Oracle 10g
Configuration
Management Pack
 Oracle 10g
Change
Management Pack
 Oracle 10g
Provisioning
Management Pack
 SQL Server
Management
Studio 2005
 Oracle Real
Application
Clusters
 Oracle Advanced
Security
 SQL Server
Management
Studio 2008
 Oracle 11g
Diagnostics Pack
 Oracle 11g
Tuning Pack
 Oracle 11g
Configuration
Management
Pack
 Oracle 11g
Change
Management
Pack
 Oracle 11g
Provisioning
Management
Pack
 Oracle Database
Enterprise
Edition 11g
 Microsoft SQL
Server
Enterprise
Edition 2008
 Microsoft SQL
Server
Standard
Edition 2008
 SQL Server
Developer 2008
 SQL Enterprise
Manager 2000
A database management
 Oracle Database
system (DBMS) is a software
Enterprise Edition
application providing
10g
management, administration,  Microsoft SQL
performance, and analysis
Server Enterprise
tools for databases.
Edition 2005
 Microsoft SQL
Server Standard
Edition 2005
 DB2 8
Sunset
 Oracle
Database
Enterprise
Edition 9i
 Microsoft SQL
Server
Enterprise
Edition 2000
 Microsoft SQL
Server Standard
Edition 2000
 SQL Server
Developer 2005
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Application/Web Server
The Application/Web Server service category defines the standards for the server software that enables
business applications and services to function. This includes Web servers, application servers, and email servers associated with services generally consumed by end users.
Service
Standard
Batch Servers
E-mail AntiVirus
E-mail Log
Management
and Query Tool
E-mail
Management
E-mail
Migration
E-mail Servers
E-mail Spam
Administration
Console
Fax Server
FTP Servers
GIS Application
Server
GIS Spatially
Enabled
Database
Page 18 of 32
Description
Strategic
Emerging
Servers that provide
scheduling and execution
environments for batch jobs.
 Control M
Enterprise Server
6.1
 Control M
Enterprise
Manager 6.1
 Control M Server
Agent 6.1
 Control M
Enterprise
Server 6.3
 Control M
Enterprise
Manager 6.3
 Control M
Server Agent 6.3
 Exchange 2007
SP1
 Exchange 2007
SP2
 Rightfax 9.3
 Rightfax 9.4
Software that provides virus
detection and elimination
services within an e-mail
environment.
Software that allows users
to query message status
within the e-mail
environment.
Software that provides
management capability for
e-mail servers
Software that is used to
migrate e-mail from one
messaging system to
another.
A dedicated computer that
controls the distribution and
storage of e-mail messages.
Software that allows users
the ability to ‘release’ spam
that has been quarantined.
A server that provides
electronic fax capability that
is typically routed through
an e-mail server.
A server that stores files
and makes them available
on the Internet via File
Transfer Protocol (FTP).
Server for building and
deploying GIS applications
for Web and client/server
environments.
Stores and retrieves spatial
data in a DBMS.
Transitional
 Secure –
 IIS 7
Globalscape
Secure FTP 3.3
 Regular – IIS 6
 ESRI ArcGIS
 ESRI ArcGIS
 ESRI ArcGIS
Server 9.3.1
Server 9.4
Server 9.2
 ESRI ArcIMS 9.3.1  ESRI ArcIMS 9.4  ESRI ArcIMS
9.2
 Oracle 10g
Locator
 Oracle 10g
Spatial
Sunset
 Exchange
2003 SP2
 ESRI ArcGIS
Server 9.1
 ESRI
ArcIMS 9.1
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
Handheld
Messaging
Server
List Server
Message
Queuing Server
Primary
Application
Runtime
Servers
SMTP Gateway
Anti-Spam
SMTP Gateway
Server
Page 19 of 32
Description
Strategic
Emerging
Transitional
Servers that send e-mail
related data to handheld
devices.
Manages distribution lists
and content that users can
subscribe to.
Software used to provide
asynchronous messaging
capabilities for applications.
In an n-tier application
environment, a server that
performs the business logic
and data access functions
of the application.
 Blackberry Server
4.1
 Blackberry 5.0
 Lyris 9.3
 GovDelivery
Sunset
 iMail
Collaboration
Suite 2
 IBM WebSphere
MQ
 .NET Framework
2.0, 3.0, and 3.5
 Java WebSphere
Application
Server 6.1
 Java App Mgmt WebSphere
Network
Deployment
Manager 6.1
 WebSphere 7.0
 Java - Oracle
 Java Application
WebSphere
Server 9.043
4.01
 Java  Java WebSphere
WebSphere
Application
5.02
Server 5.1
 Java WebSphere
Application
Server 6.0
 Java App
Mgmt WebSphere
Network
Deployment
Manager 5.1
 Microsoft .NET
Framework 1.0
 Microsoft .NET
Framework 1.1
Software that quarantines email messages that are
identified as spam prior to
those messages being
received by the primary email servers.
Servers that send e-mail to
and receive e-mail from
outside the primary e-mail
domain of the organization.
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
Web Servers
Description
Strategic
A Web server is a computer
that provides World Wide
Web services on the
Internet. It includes the
hardware, operating
system, Web server
software, TCP/IP protocols
and the Web site content
(Web pages).
 IIS 6
 Java WebSphere
HTTP Server 6.1
Emerging
Transitional
 IIS 7
 Java –
WebSphere
HTTP Server
7.0
Sunset
 IIS 5
 Java - Oracle
HTTP Server
 Java WebSphere
HTTP Server
2.0.4.7
 Java WebSphere
HTTP Server
6.0
 Java Apache/PHP
Application
The Application service category defines the standards for end user-consumed applications and services.
Single- and multi-tiered applications are part of this category, as are the technologies used to develop
applications.
Service
Standard
Application
Authorization
Management
Description
Software used to manage
the security roles
associated with an
application.
Application
Development
Controls
Third party software used to
provide additional custom
functionality within an
application.
Application
Modeling
Technology that supports
the process of representing
entities, data, and business
logic to aid in software
development.
Software used to extract
data from a data store and
provide that information in a
useful fashion within an
application.
Application
Reporting
Page 20 of 32
Strategic
Emerging
Transitional
 Tivoli Access
Manager (TAM
5.2 using
WebSphere 5.2
and ITDS 5.2)
 Mapping – Fusion
Maps/Charts
 Charting – Fusion
Maps/Charts
 Tivoli Access
Manager (TAM
6.1 using
WebSphere 6.1
and ITDS 6.1)
Sunset
 HTML and
AJAX - Telerik
RadControls
for ASP.NET
AJAX 2008
 Secure FTP DART Power
TCP Secure
FTP for .NET
 Microsoft Visio
2003
 SQL Reporting
Services 2005
 SQL Reporting
Services 2008
 Business
Objects 6.5
 Crystal
Reports
 Oracle Forms
and Reports
10g R1
 Crystal
Enterprise
 SQL
Reporting
2000
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
Batch
Programming
Languages
Description
Software programming
languages used to create
batch jobs.
Business
Continuity
Management
Business
Intelligence
Software used to provide IT
Business Continuity and
Disaster Recovery.
Software designed to give
users to the ability to report,
analyze and present data.
Collaboration
Software
Software that allows teams
of users to collaborate and
communicate effectively
online.
Software used to play and
view primarily video content
over the Internet or other
media.
Content and
Media Viewing
Software
Page 21 of 32
Strategic
Emerging
Transitional
 Perl 5.8
 Windows Host
Script
 Visual Basic
Script
 Powershell
 C#.NET
Sunset
 VB.NET
 Performance
Point 2007 (part
of MOSS 2007
Enterprise
Edition)
 Windows
SharePoint
Services 3.0
 Adobe Shockwave  Microsoft
Player
Silverlight 3.0
 Adobe Shockwave  Internet
Explorer 8
 Adobe Air
 InterVideo WinDVD
 Polycom PVX
 QuickTime
 Windows Internet
Explorer 7
 Ovation
 Windows Media
Player 11
 Microsoft
Silverlight 2.0
 Mozilla Firefox 3.0
 Mozilla Firefox
2.0
 PowerDVD
 Windows
Media Player
10
 Mozilla
Firefox 1.5
 Microsoft
Internet
Explorer 6
SP1
 Windows
Media
Player 9
Series
 Macromedia
Shockwave
Player
 Shockwave
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
Content
Creation
Software
Content
Rendering
Data Archiving
Database
Connectivity
Page 22 of 32
Description
Strategic
Software used to create
sophisticated electronic
content to be published on
the Internet or on printed
media.
 Adobe Photoshop
CS4
 Adobe Audition 2.0
 Adobe InDesign
CS4
 Adobe Creative
Suite 4 Design
Standard
 Adobe Flash
Player 10
 Adobe
PageMaker 7.0
 DWG TrueView
2009
 AutoCAD 2009
 AutoCAD Map 3D
2009
 Crystal Reports 11
 Crystal Reports
for ESRI
 Crystal Reports
Viewer XI
 Crystal Reports XI
 Crystal Reports XI
Release 2 .NET
2005 Server
Software and protocols
used for transforming data
for presentation in a
graphical user interface.
Software used to create
archives for data files
including CD/DVD physical
archives.
 DHTML, XHTML,
and CSS
Technology that defines the
protocol or method in which
an application connects to a
data store or database.
 Windows XP
Native
 RecordNow!
 Verity CD/DVD
tower v. 4.98
 Roxio Creator
Basic V9
 Oracle 10g client
 DB2 Connect 9.5
Emerging
 Oracle 11g
client
Transitional
Sunset
 Adobe Photoshop
CS and CS2
 Adobe
InDesign CS2
 Adobe Creative
Suite 2
 Adobe
Illustrator CS2
 Macromedia
Flash Player 8
 DWG TrueView
2008
 AutoCAD 2008
& older versions
 AutoCAD Map
3D 2008 (and
older versions)
 Autodesk Revit
Building 9.1
 Crystal
Enterprise 10
(English)
 Crystal Reports
10
 Jasc Paint Shop
Pro 9 and 9.01
& older versions
 Adobe Flash
Player 9
 Crystal Reports
for .NET
Framework 2.0
 Adobe
Photoshop
7.0 (and
older
versions)
 AutoCAD
2004
 Seagate
Crystal
Reports (all
editions)
 Crystal
Reports 9
 Microsoft
FrontPage
2002 (and
older
versions)
 Paint Shop
Pro 7
 Macromedia
Dreamweaver
8
 Macromedia
Dreamweaver
MX
 Nero 7 Ultra
Edition
 Easy CD &
DVD Creator 6
 InterVideo
WinDVD
Creator 3
 Oracle 9i
client
 WinZip (all
versions)
 Easy CD
Creator 5
 Oracle 8i
client
 DB
Connect 8
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
Database
Development
Development
Team
Management
Developer
Tools
Document
Management
Extract,
Transform, and
Load (ETL)
Tools
FTP Client
Page 23 of 32
Description
Strategic
Technology that supports
SQL and PL/SQL
development activities such
as coding, tuning,
debugging, and version
control.




Software to coordinate
development team activities
including source control,
work item assignment,
document storage, and
SDLC process management
Software that is used to
increase developer
productivity by automating
certain activities a
developer performs.
Software that manages the
process of retrieving,
sharing, tracking, revising,
and distributing documents
and the information they
contain.
 Team Foundation
Server 2008
Software that manages the
extraction, transformation,
and loading of data from
one data format to another.
A client that is able to
communicate over the
Internet via File Transfer
Protocol (FTP).
 Safe Software
FME Desktop
ESRI
Edition 2008
 Core FTP LE 2.1
 Secure FTP –
WinSCP
 Secure FTP –
SFTP under AIX
MS Access 2003
SQL Navigator
Toad
SQL Server 2005
Management
Studio
 Altova XMLSpy
2005 Professional
Edition
 Ant
 Junit
 IBM Records
Manager 4.1
 IBM CM 8.3
 IBM CM E-client
8.3
 IBM CM IICE 8.3
 IBM Document
Manager 8.3
 EOS 1.4
(Mainframe)
Emerging
Transitional
 MS Access
2007
 Visual Studio
2008
Sunset
 MS Access XP
 MS Access
2000
 MS Access 97
 Advanced
Revelations
(AREV)
 Team
Foundation
Server 2005
 Visual Studio
BluePrint Add-on
 EOS 2.0
 Image Plus
(Mainframe)
 IBM CM 8.4
 IBM CM WEBi
Client
 IBM CM eClient
8.4
 IBM CM Web
Services 8.4
 IBM CM
Document
Manager 8.4
 IBM CM Records
Manager 8.4
 IBM CM ICI 8.5
 Safe Software
FME Server
ESRI
Edition 2008
 Visual Info
 Ipswitch
WS_FTP Pro
 Ipswitch
WS_FTP
Professional
2007
 Ipswitch
WS_FTP
Professional
2006
 SmartFTP
 Core FTP
LE 1.3c
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
GIS Spatial
Database
Middleware
High End GIS
Desktop Tool
Description
Strategic
Emerging
Transitional
Sunset
Stores and retrieves spatial
data in a relational database
(RDBMS).
Software used to provide
GIS editing, analysis,
reporting and application
development functionality
on the desktop.
Software that is used to
provide users with the ability
to view multiple types of
images, such as TIFF,
through a Web-based
application.
Technology that facilitates
the development of software
applications and systems.
 ESRI ArcSDE
9.3.1
 ESRI ArcSDE
9.4
 ESRI ArcSDE
9.2
 ESRI
ArcSDE 9.1
 ESRI ArcGIS
Desktop 9.3.1
 ESRI ArcGIS
Desktop 9.4
 ESRI ArcGIS
Desktop 9.2
 ESRI
ArcGIS
Desktop 9.1
 IBM Rational
Application
Developer 7
 Visual
Studio.NET 2008
 IBM Rational
Application
Developer 7.5
Low-end GIS
Desktop Tool
Software that allows for
viewing of GIS data on the
desktop.
 ESRI ArcGIS
Reader 9.4
 Google Earth
 ESRI ArcGIS
Explorer
1.0.0.900
Mainframe
Connectivity
Software for
Applications
Technology that allows an
application to utilize Web
services to access CICS
transactions, extending the
performance of the
mainframe to any user or
device.
 ESRI ArcGIS
Explorer
1.0.0.500
 ESRI ArcExplorer
9.3
 ESRI ArcReader
9.3.1
 HOD v10
Image Viewing
Integrated
Development
Environment
(IDE)
Page 24 of 32
 IBM Content
Manager
ImagePlus
Workstation
Program
User
 Visual
Studio.NET
2003
 Visual
Studio.NET
2005
 Visual Studio
6.0/Visual
Basic 6.0
 Visual Interdev
 ESRI
 ESRI
ArcExplorer 9.2
ArcExplorer
9.1
 ESRI
ArcReader 9.2  ESRI
ArcReader
 ESRI
9.1
ArcExplorer
1.0.0.480
 EXTRA!
Personal Client
32-bit
 EXTRA!/RALL
Y! 6.5 Service
Pack
 IBM Host OnDemand
EHLLAPI
Bridge
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
Mobile,
Wireless and
Handheld
Software
Office
Applications
Page 25 of 32
Description
Strategic
Emerging
Transitional
Software designed to allow
hand held mobile devices to
sync, file transfer, etc.
 BlackBerry
Desktop Software
4.6
 BlackBerry
Desktop
Software 4.8
Technologies that are used
to perform basic office
functions such as word
processing, spreadsheet
management, and
presentation management.
 Adobe Acrobat 9 Pro
 Adobe Reader 9
 CutePDF v2.7 with
GhostScript v8.15
 DYMO Label S/w
 Ergolight Control
 Microsoft Office
Access 2003
 Microsoft Office
OneNote 2003
 Microsoft Office
FrontPage 2003
 Microsoft Office
Professional
Edition 2003
 Microsoft Office
Converter Pack
 Microsoft Office
Publisher 2007
 Microsoft Office
Live Meeting 2005
 Microsoft Office
Visio Professional
and Standard 2003
 Microsoft Office
Visio Viewer 2003
 UltraEdit 12.2
 SAS 9.1
 ScanSoft
OmniPage Pro 14.0
 Smart Label
Printer 6.2
 Smart Label
Printer 6.7 R2
 SnagIt 8
 SPSS 15.0 for
Windows
 WorldShip
 UPS WorldShip
 Microsoft Office
Access 2007
 Microsoft Office
Enterprise
2007
 Microsoft Office
Groove 2007
 Microsoft Office
InfoPath 2003
 Microsoft Office
InfoPath 2007
 Microsoft Office
Live Meeting
 Microsoft Office
Live Meeting
2007
 Microsoft Office
OneNote 2007
 Microsoft Office
SharePoint
Designer 2007
 Microsoft Office
Outlook 2007
 Microsoft Office
Professional
Plus 2007
 Microsoft Office
Visio 2007
 Microsoft Office
Visio
Professional
2007
 Microsoft Office
Visio Viewer
2007
Sunset
 BlackBerry
Desktop
Software 4.5
and lower
 Documents To
Go
 Palm Desktop
 Palm VersaMail
 palmOne
 palmOne
VersaMail
 Adobe
Reader 6.0
 Adobe
Reader 7.0
 Adobe
Reader 7.1
 Adobe
Reader 8
 Adobe
Reader 8.1
 Microsoft
Outlook 2000
SR-1 (all
versions)
 Microsoft
Office 97
 Microsoft
Office
Publisher
2003
 Microsoft
Office XP
Professional
 Microsoft
Visio 2000
 Microsoft
Visio Viewer
2002
 Visio
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
OLAP
Functionality
Online Media
Services
Project
Management
Release
Management
Search Engine
Software
Language
Platforms
Source Control
Static Display
Page 26 of 32
Description
Software to enable data
mining function for end users
in Excel or other interface
tools (SQL Reports).
Technology that records
events and makes the event
available online – either in
real-time or for on-demand
viewing.
Software used to manage
project plans, project
documents, and other
related information.
Software that is used to
control the move of
application code through
multiple environments.
Search engines attempt to
index and locate desired
information by searching for
keywords in which a user
specifies. The method for
finding this information is
usually done by maintaining
indices of Web resources
that can be queried for the
keywords entered by the
user.
Technology that consists of
the programming languages
for developing software on a
specific operating system or
platform.
A software program that
allows multiple users to add
their changes to a code-base.
Use of source control
software enables the logging
of all such changes, control
over who is allowed to make
changes and the rollback of
changes to previous versions
of the software.
Software protocols that are
used to create a predefined,
unchanging graphical
interface between the user
and the software.
Strategic
 SQL Analysis
Services 2005
Emerging
Transitional
 SQL Analysis
Services 2008
 Media Site Live
5.0
 Media Site
Live 4.3
 MS Project 2003
 Project Server
2007
 AIRS 2.5
 Team
Foundation
Server 2008
Build Server
 Ultraseek 6.0
 Ultraseek 5.7
 C#.NET 2008
 Java Server
Pages
 Team Foundation
Server 2008
Sunset

 VB.NET 2003
 VB.NET 2005
 VSS 6
 CVS 1.11.18
 RAD CVS
client
 TortoiseCVS
 HTML
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
Terminal
Services/Applic
ation Remote
Access
Test
Management
Web Link
Verification
Web Portal
Web Reporting
and Analysis
Wireless
Handheld
Page 27 of 32
Description
Software that allows a user
to access applications or
data stored on a remote
computer over a network
connection.
Technology which supports
the consolidation of all
testing activities and results.
Test Management activities
include test planning,
designing (test cases),
execution, reporting, code
coverage, and heuristic and
harness development.
Technology that allows for
verification that URL links
within an application are
valid and functioning
correctly.
Strategic
Emerging
Transitional
 Microsoft
Terminal
Services for
Windows 2003
 Citrix
Presentation
Server 4.5
 Load Test –
WebLoad 8.x
 Citrix
Presentation
Server 4.0
 Htcheck 1.2.3
 GNU C/C++
compiler and
libstdc++ installed
 MySQL 5.x
 PHP 5.x
 Python
 Apache
 MySQL 4.x
and older
 PHP 4.x
Software that allows for
document management,
survey, workflow, content
management, and content
indexing of content
published through the Web.
Technology that is used to
 Web Log
extract data from Web
Reporting –
usage logs and provide
Urchin 6
reports on Web usage.
Technology used for devices  Blackberry 8830
that allow for wireless access
World Edition and
within a handheld form factor, Curve
primarily for connectivity to
e-mail servers.
Sunset
 Microsoft Office
SharePoint
Server (MOSS)
2007
 Web Log
Reporting –
Urchin 5
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Desktop and Desktop Management
The Desktop and Desktop Management service category defines the technologies that are used to
provide end users with a managed operating system on which to run applications and other business
productivity software.
Service
Standard
Desktop
Administration
Desktop AntiVirus
Desktop
Operating
System
Desktop
Software
Deployment
Management
Description
Software used to manage
desktop settings and
software installs and map
drives & printers on a
desktop.
Software that provides virus
detection and elimination
services on the desktop.
 Active Directory
GPO’s / Login
Scripts
Software that is used to
manage and coordinate the
activities utilizing the
resources of a computer.
The technology used to
manage the deployment of
software and patches to the
desktops and provides
hardware/software inventory
information.
 Windows XP SP3
Desktops/
Laptops/Tablets
Hardware
Hardware devices used to
run software on computers
at staff desks and on
portable computers.
Image
Management
Software that manages and
is used to install desktop
images.
Page 28 of 32
Strategic
Emerging
Transitional
 Symantec Antivirus v11
 Symantec
LiveUpdate 3.3
 Symantec
Endpoint
Protection
 Symantec Ghost
Standard Tools
Sunset
 Symantec
LiveUpdate
3.0
 Symantec
LiveUpdate
3.1
 Symantec
Antivirus
 Symantec
Client
Security
 Windows 7
 Microsoft Systems  System Center
Management
Configuration
Server 2003
Manager 2007
 Microsoft Systems
Management
Server 2003
Administrator
Console
 SMS Advanced
Client
 Desktop – HP
7900DC Ultra slim
and HP DC5800
Micro tower
 Laptop – HP
6930 Standard,
HP 2530 Ultra
light, HP 8530
High End
 Tablet - HP 2730p
 Ghost v11
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
Java Desktop
Runtime
Environment
Network
Management
Virtualization
Description
Strategic
Emerging
Transitional
Software that is used to run
Java applications on the
desktop.
 J2SE Runtime
Environment 5.0
Update 10
 J2SE Runtime
Environment 5.0
Update 6
 J2SE Runtime
Environment
5.0 Update 15
 Java 2 Runtime
Environment
Standard
Edition v1.3
 Java 2 Runtime
Environment,
SE v1.4
Software that provides
desktop network
management.
Software that provides the
ability to host and centrally
manage desktop virtual
machines in the data center
while giving end users a full
PC desktop experience.
 Windows XP
Native
 Intel OpenView
PROSet
Sunset
 VMWare Virtual
Desktop
 Microsoft Virtual
PC 2007
Common Supporting Services
The Common Supporting Services Service Area defines the technologies that are used to provide
services that assist with delivery of standards to other service areas and categories. The Common
Supporting Services Categories and Standards are defined below.
Monitoring
The Monitoring service category defines the standards for technologies used to view the current state of
different standard technologies, alert someone based on a pre-described threshold being met, and
provide information on an ad hoc or timed basis on a past state of the environment. The specific
technologies related to the Monitoring service standards are not listed within this document but can be
made available on an as needed basis.
Service
Standard
Application
Performance
Monitoring
Functional
Server/Service
Monitoring
Internet
Services
Monitoring
Monitoring
Management
Page 29 of 32
Description
Strategic
Emerging
Transitional
Sunset
Software that collects
performance metrics for
applications at the transaction
layer of the application.
Software that collects
performance and
configuration information for
a variety of technologies
that run in the functional
server/service layer of the
technology stack.
Software that monitors Web
pages, FTP, port activity,
HTTP and HTTPS, and
provides agent-less
monitoring of servers.
Software used to suspend
monitoring alerts during
maintenance windows.
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
Monitoring
Reporting Tool
Network
Monitoring
Problem
Management
Integration
SAN Monitoring
Server
Monitoring
Server
Monitoring
Client
SNMP Data
Collection
Virtual Server
Monitoring
Description
Strategic
Emerging
Transitional
Sunset
Technology that provides
reports on in-depth
performance metrics from
the various monitoring
technologies.
Software that monitors
network devices and servers
for up/down availability. It
also collects SNMP data.
Technology that provides
the ability to automatically
create service center tickets
using e-mail.
Software used to monitor the
status of the SAN
environment.
Software that monitors,
services, log files, events,
performance thresholds,
collects performance
metrics.
Software that collects
performance metrics,
monitors server policies,
and sends alerts.
Software that provides
extended SNMP metric
collection for Windows
Servers.
Software that monitors
virtual server’s performance
metrics and sends alerts.
Security
The Security service category defines the standards for securing business data in storage and in transit.
It also provides protection to information systems from unauthorized access, use, disclosure, disruption,
modification, or destruction in order to provide integrity, confidentiality and availability. This includes
technologies related to authentication, authorization, cryptography, and intrusion detection. The specific
technologies related to the Security service standards are not listed within this document but can be
made available on an as needed basis.
Service
Standard
Alternative
(Two-Factor)
Authentication
Page 30 of 32
Description
Strategic
Emerging
Transitional
Sunset
Software used to provide
another layer of user
authentication for systems
that require more security
than the traditional
username and password.
Sometimes also referred to
as two-factor authentication.
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
Certificates
Description
Strategic
Emerging
Transitional
Sunset
Software used by a
certification authority (CA) to
issue digital certificates and
secure access to information.
Public Key Infrastructure
(PKI) is based on the
verification and
authentication of the parties
involved in information
exchange.
Computer
Software capable of
Forensic
collecting digital evidence,
Analysis
making forensic quality
recordings of data stored on
PCs, and of recovering some
insecurely deleted data.
Desktop
Software used to provide
Authentication
enhanced authentication
security at the desktop.
Enterprise
Servers that provide Radius
Security Server and TACACS+ authentication.
Firewall
Technology that provides
Services
services to protect servers
and applications at the
network layer.
Firewall Syslog Servers that provide Syslog
Server
functionality for logging
deny and debug information
for firewalls.
Intrusion
Technology that gathers
Detection
and analyzes information
from various areas within a
computer or a network to
identify possible security
breaches, which include
both intrusions (attacks from
outside the organization)
and misuse (attacks from
within the organization).
Password
Software that is used to
Management
securely store usernames
and passwords.
Vulnerability
Software that scans a
Assessment
network for vulnerabilities
Software
and can be configured to
exploit those vulnerabilities
to gauge impact.
Web Application Software that models and
Security Testing tests Web applications for
security vulnerabilities.
Page 31 of 32
Last Updated: 3/8/2016 4:12:32 AM
DET Technical Reference Model
Release: 2009Q3, Valid from 8/18/2009 to Present
Service
Standard
Web Filtering
Description
Strategic
Emerging
Transitional
Sunset
Server software that provides
Web filtering capabilities to
restrict access to certain
Web sites on the Internet.
Service Desk
The Service Desk service category defines the technologies used to assists customers as they encounter
issues with the use of applications and services they use to perform their day-to-day business. This
includes problem calls related to application unavailability, network outages, and authentication issues.
The specific technologies related to the Service Desk service standards are not listed within this
document but can be made available on an as needed basis.
Service
Standard
Identity
Management
Incident and
Change
Management
Information
Collection
Messaging
Page 32 of 32
Description
Strategic
Emerging
Transitional
Sunset
Technology used to
manage LAN accounts for
certain agencies.
Software used to manage
inbound incidents, planned
and unplanned changes
and requests for services.
Technology that provides
that collects caller data and
outputs that data via
standard format.
Technology that provides
inter-agent and group chat.
Last Updated: 3/8/2016 4:12:32 AM