Intro to Hospitality & Tourism Management
CTT-3010
Theme: Management Skills in Hospitality and Tourism Industry
Grade Level: 10-12
Length/Credit: One semester, two hour block, 1 credit
Prerequisites: None, Offered at the CTE Academy only
Course Description: This course will provide students an overview of careers available in the
Hospitality and Tourism career fields. Students will learn and experience the various aspects of the
visitor industry, including leadership, marketing, accounting, customer service, facilities management,
event planning, travel & tourism, sports, recreation and amusement.
Standards:
IHT 1.1 Identify opportunities for employment and entrepreneurial endeavors and required education
needed within hospitality and tourism pathways.
IHT 1.2 Describe workplace skills necessary to be successful in the hospitality and tourism industry.
IHT 2.1 Examine safety and security concerns to maintain a safe environment for workers and
customers.
IHT 2.2 Investigate industry standards to comply with safety policies and procedures.
IHT 3.1 Evaluate the impact customer relations have on success in the hospitality, tourism and
recreation industry.
IHT 3.2 Compare customer service processes to meet customer expectations.
IHT 4.1 Select issues related to confidentiality and ethics in the hospitality and tourism industry.
IHT 4.2 Label legal rights and responsibilities of hospitality and tourism employees and guests.
IHT 5.1 Use practices and skills involved in lodging occupations.
IHT 5.2 Demonstrate practices and skills for travel related services.
IHT 5.3 Demonstrate management of recreation, leisure, and other programs and events.
HTM 1.1 Compare independently-owned and chain-affiliated facilities in hospitality and tourism.
HTM 1.2 Illustrate career progression and promotion procedures
HTM 2.1 Summarize the development and structure of hospitality and tourism businesses.
HTM 2.2 Analyze workplace operations to identify quality service.
HTM 2.3 Illustrate how organizational structure impacts customer service and satisfaction.
HTM 3.1 Describe skills needed to build effective working relationships.
HTM 3.2 Summarize leadership and teamwork qualities necessary to successful organizations.
HTM 3.3 Apply conflict management to workplace situations.
HTM 4.1 Examine budgeting skills necessary in maintaining fiscal responsibility.
HTM 4.2 Summarize procedures used in various emergency situations.
HTM 4.3 Examine security measures needed to ensure safety in the workplace.
HTM 4.4 Identify ethical and legal responsibilities that apply to various positions within the
organization.
Approximate length of study:
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Career paths and opportunities within the hospitality, tourism, and recreation industries- 3 weeks
Organizational structure of hospitality and tourism systems- 2 weeks
Customer service concepts-1 week
Analyze employer/employee relations- 3 weeks
Safety, security and environmental issues related to the hospitality, tourism, and recreation
industries- 2 weeks
Ethical and legal responsibilities of hospitality and tourism businesses- 1 week
Examine business procedures- 1 week
Event planning- 2 weeks
Show skills and practices required for careers in hospitality and tourism- 1 week
Job shadowing experiences-2 weeks