FL O R IDA D EPA RTME N T
O F R EV E N U E
TR A I NI N G RE PO RT
FY 2007 -2 0 0 8
501 S. CALHOUN STREET
TALLAHASSEE, FL, 32399-0100
F L O R I D A D E PA R T M E N T O F
REVENUE
TRAINING REPORT
FY2007-2008
A RESPONSE TO DEPART MENT OF MANAGEMENT S ERVI CES TRAINING DATA
QUESTIONNAIRE
AGENCY INFORMATION
AGENCY:
Department of Revenue
NAME:
Office of Communication and Professional Development
DATE:
July 23, 2008
Instructions: Under Section 110.235, Florida Statutes, please complete the following questionnaire about
the training programs completed by your agency and the success of these programs in furthering the mission
and goals of your agency.
TRAINING PLAN
The vision of the Department of Revenue (DOR) is:
An agency that is accessible and responsive to citizens, provides fair and efficient tax and
child support administration, and achieves the highest levels of voluntary compliance.
To achieve the agency’s vision, it is every employee’s mission:
To serve citizens with respect, concern and professionalism;
To make complying with tax and child support laws easy and understandable;
To administer the laws fairly and consistently; and
To provide excellent service efficiently and at the lowest possible cost.
2
1.
For FY 2007 - 2008, did your agency have an established training plan?
Training plans are integrated into Revenue strategies and the strategic leadership system (SLS). As a
strategy is developed and deployed, so is the required training and communication. Please see Figure 1a and
1b for a diagram of the SLS and associated activities.
2.
Was a needs assessment conducted in order to identify training topics?
Needs assessment is part of the strategic planning process and the strategic leadership system. We
identify gaps in performance, and if training is the right solution, we develop or buy training to fill those gaps.
3.
What training goals were identified?
The training goals are directly related to the Department strategies and the strategic leadership system.
The Department’s focus is on performance support and improvement. We use an individual development
planning process we developed in-house for every supervisor and employee to identify and plan for individual
performance improvement. A 360 feedback process supports continual improvement for the leadership team
(every supervisor and business process owner or core process owner) by identifying areas for leader
performance improvement planning. The 360 process identifies the top and bottom five attributes of each
supervisor based on feedback from their direct reports, supervisor, and co-workers. Training is viewed as one
means to prepare an individual to do their job efficiently and effectively such that individual performance
supports unit, process, and Department performance.
3
Figure 1a: Department of Revenue’s Strategic Leadership System
4
Figure 1b: Strategic Leadership System Activities
Steps
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
0.9
0.10
0.11
0.12
0.13
1
1.1
1.2
1.3
1.4
1.5
1.6
1.7
2
2.1
2.2
2.3
2.4
2.5
2.6
3
3.1
3.2
3.3
3.4
3.5
3.6
4
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
5
5.1
5.2
5.3
5.4
5.5
6
6.1
6.2
6.3
Figure 1b: Strategic Leadership System Activities
Activities
Document & Understand Business Processes
Identify Suppliers & Define Supplier Requirements
Identify Inputs
Define Activities & Work Flows
Identify Outputs
Identify Customers & Customer Needs (Outcomes)
Link Business Processes & Process Flows
Align Organizational Structure with Business Processes
Identify Process and Sub Process Owners
Identify Functional and Site Managers
Align Support Functions and Processes
Identify Cross-Functional Management Teams
Validate Organizational Structure
Establish Standard Process Metrics
Communicate Workflows, Organizational Structure and Metrics
Set Strategic Direction
Define Vision, Mission & Values
Assess Internal Environment
Assess External Environment
Calculate Performance Projections
Identify Gaps & Opportunities
Set Measurable 3-5 Year (Stretch) Goals
Communicate Vision, Mission, Values & Goals
Develop Strategies
Develop Operational Strategies Linked to Stretch Goals
Develop Support Strategies Linked to Stretch Goals
Identify Resource Needs (LBR)
Identify Legislative & Policy Needs (Legislative Concepts/Policy Changes)
Prioritize & Select Final Linked Strategies
Communicate Strategies
Develop and Deploy Operational Plans
Modify Budget, Organizational Structure & Strategies
Align Program Resources with Goals and Strategies
Set Performance Targets by Process and Site
Establish & Align Individual Critical Job Tasks
Develop Strategy Implementation Teams and Operational Plans
Communicate Performance Targets and Expectations
Monitor and Improve Performance
Review and Communicate Performance Against Targets
Modify/Change Performance Measures & Targets as Necessary
Review Employee and Team Performance
Recognize and Reward Employees, Teams and Operational Plans
Identify Improvement Opportunities
Identify Root Causes & Select Solutions
Develop Corrective Action Plans & Determine Performance Impact
Deploy Corrective Action Plans (Create Implementation Teams as Necessary)
Communicate and Replicate Improvements as Necessary
Develop Successful Leadership & Employee Performance
Recruitment and Selection
Evaluation and Development
Ethics and Discipline
Social Responsibility
Reward and Recognition
Review System Effectiveness
Collect and Analyze Data from Steps 0-5
Identify Opportunities for Improvement
Adjust System as Necessary
5
4.
What training was implemented?
Please refer to Appendix A.
5.
How many employees participated in each course?
Please refer to Appendix A.
6.
Overall, what percentage of staff received training? In what areas?
Refer to Appendix A for topics trained.
People Attend
Training
92
3392
224
2331
189
2183
172
8583
PROGRAM
ASP
CSE
ESP
GTA
ISP
PEX
PTO
Total
Employee Count
for FY 2007
119
3936
264
2607
224
4307
183
11640
Percentage
77.31%
86.18%
84.85%
89.41%
84.38%
50.68%
93.99%
73.74%
ASP = Administrative Support Program
CSE = Child Support Enforcement
EXE = Executive Support Program
GTA = General Tax Administration
ISP = Information Services Program
PTO = Property Tax Oversight
PEX = Property Tax Externals
7.
What methodology was used to measure the success of the training offered?
Kirkpatrick's evaluation method is used to measure the success of the training offered. Attachments B
through F provide examples of data collected in this effort.

Level 1. Reaction and planned action.
What is participants’ reaction to the program?

Level 2. What they learned.
What skills, knowledge, or attitudes have changed? By how much?

Level 3. Applied learning on-the-job.
Did participants apply what they learned on-the-job?
8.
What percentage of your salary budget was used for training purposes?
2.75%
6
9.
Describe any other accomplishments or goals achieved or the progress made in the area of
training.
We continue to deploy learning content and evaluation through the Pathlore Enterprise Learning
Management System (LMS). All employees have online web-based access to their training plan, training
transcript, and course registration. Managers have online access to their direct report’s information and can
assign training as required. In addition, we can automatically populate learner’s training plans with required
courses based on curriculum groups. We are also deploying training to our sizable external learner population
(legal services providers, Dade and Manatee contracted sites, Tax Collectors and Property Appraisers and
their staff) through the Pathlore Enterprise Learning Management System.
Child Support Enforcement Automated Management System (CAMS) implemented Phase 1 and we
will support implementation of Phase 2 along with the SAP upgrade. Much of the required CAMS training is
delivered as either web-based or WebEx distance learning to participants found throughout Florida which will
help us avoid travel and facilities costs.
We are continuing ITIL (Information Technology Infrastructure Library) standards certification for our
information services processes this fiscal year.
We have made great strides in using Books 24 x 7 (www.books24x7.com) reference ware and other
informal learning approaches to support information technology (IT) and our Department’s performance.
We renewed 5,000 licenses from Skillsoft Corporation to make e-learning courses available to all
employees and have an additional 4,000 licenses to serve our external learners.
As always, much time and energy is spent at Revenue recognizing individual and team initiative and
accomplishment. Our recognition process continues to mature and prosper and to support worthy
performance. This year all Recognition Champions received training about their role in supporting the
recognition process locally and at the Department level.
We continue to use virtual classroom to deliver cost-effective training. In FY2007-08, we renewed the
Webex contract and upgraded to 100 subscriptions at the enterprise level. We used WebEx meeting center
and training center to deliver CAMS and other Revenue training.
We continue to explore choices to develop AICC and SCORM compliant E-learning materials. Apart
from Authorware, we are using Toolbook, Captivate, and Flash to develop industry standard E-learning
materials for Revenue employees and Florida taxpayers. For example, we used Captivate to develop “how to
e-file and e-pay sales and use tax” and Toolbook to develop an “Estimated Tax Tutorial” for Florida
taxpayers.
10.
What barriers, if any, prevented your agency from achieving your identified goals?
Barriers faced relate to technology and learner mind-set. External partners required to take CAMS
training had difficulty accessing the courses through our firewall. Some learners still prefer classroom
training, which is less cost-effective than e-learning. The biggest barrier based on our learner surveys is time
to complete training. We are working on strategies to provide more time for learning just as we have done to
encourage mentoring and service to the community.
Because of state budget cuts, our training delivery team is constrained by travel and budget reductions.
7
11.
What are your agency’s training goals for the next fiscal year?
As an agency, we plan to direct our training efforts to support our Department strategies and the strategic
leadership system. We will focus on the following:















Develop and implement training resources that will allow Revenue employees to gain skills to
enhance their promotional opportunities.
Develop and implement training resources to increase and enhance supervisory and management
skills of Revenue employees.
Develop and implement training and mentoring opportunities to prepare the future leaders of
Revenue.
Work with senior leadership to expand their understanding of the training and development
requirements of a new generation of Revenue employees.
Increase the number of hours employees spend learning during work and non-work hours.
Develop a five-year plan to be ranked among the five top training organizations on earth based
upon the American Society for Training and Development workplace learning and performance
benchmarks.
Develop and deploy Revenue’s Strategic Training Plan to prepare Program Directors, Core Process
Owners, and Business Process Owners to work efficiently and effectively while performing their
responsibilities in the strategic leadership system.
Deploy “Ethics and Social Responsibility” training to all employees; deploy customized
modules for Reporting Individuals, and for Procurement Employees and implement an
ethics reporting system.
Research ways to get more electronic performance support for post-training activities, such
as, Plain English Stylewriter software used to support the Governor’s plain language
initiative.
Create a leadership assessment center to help with leader selection and leader development.
Continue Information Technology Infrastructure Library (ITIL) assessment and training as
we aim for ITIL ISO certification for our information services processes.
Continue CAMS Phase II training using the WebEx virtual classroom running in our
Pathlore enterprise learning management system blended with web-based and classroom
instruction.
Use multicast and two-way video technology as methods of communication and training
delivery.
Encourage and guide employees to use Skillsoft e-learning to address opportunities for
improvement as noted in their individual development plans including: ethics, professional
development and certification opportunities, human resources, six sigma, and continue to
explore college credit for some Skillsoft e-learning ACE certified courses through
Tallahassee Community College and other community colleges and universities.
Continue to support leader development by making learning and performance support
available
through
our
360
feedback
follow-through
resource
process.
8
Appendix A: List of Training Topics and Numbers Of Employees Trained
FY2007-2008
9
COURSE_CODE
AI
AI
CE
DL
*SQ
CFE
CFE
CFE
CFE
FPL
FTC
HRD
PTA
SBA
SBA
TPP
TPP
TPP
TPP
ARMA
CFCA
CFCA
CFCA
CFCA
FAPA
FAPA
FAPA
FREA
IAAO
IAAO
IAAO
LGIP
PAAF
PAAF
DHSMV
DHSMV
DHSMV
DHSMV
FABTO
QTEST
ADM100
FINMGT
HRD120
CLASS_NAME
ANALYZING DISTRESSED REAL ESTATE
LIABILITY MANAGEMENT FOR RESIDENTIAL APPRAISERS
LGIP ADVISORY COMMITTEE MEETING
DRIVER LICENSES EXAMINER TRAINING
SK TEMPLATE
DESIGNATION APPS 1ST QUARTER 2008
DESIGNATION APPS 2ND QUARTER 2008
DESIGNATION APPS 3RD QUARTER 2007
DESIGNATION APPS 4TH QUARTER 2007
FPL 2008 APPRAISAL WORKSHOP
FTC SPRING CONFERENCE 2008
IRS VIDEO ¿ STOP UNAX IN ITS TRACKS
ADVANCED TAX CERTIFICATES AND TAX DEEDS
LOCAL GOVERNMENT INVESTMENT POOL ADVISORY
COMMITTEE
LOCAL GOVERNMENT INVESTMENT POOL PARTICIPANT
ADVISORY COMMITTEE MEETING
AUDITING AS A DISCOVERY TOOL
AUDITING TANGIBLE PERSONAL PROPERTY
USING IRS RETURNS AS A DISCOVERY TOOL
IRS RETURNS AND TANGIBLE PERSONAL PROPERTY
2008 FLORIDA GULF COAST ARMA CHAPTER SEMINAR
DESIGNATION APPS 1ST QUARTER 2008
DESIGNATION APPS 2ND QUARTER 2008
DESIGNATION APPS 3RD QUARTER 2007
DESIGNATION APPS 4TH QUARTER 2007
2007 ANNUAL CONFERENCE OF FAPA
FLORIDA ASSOCIATION OF PROPERTY APPRAISERS PRELEGISLATIVE CONFERENCE
FLORIDA ASSOCIATION OF PROPERTY APPRAISERS POSTLEGISLATIVE CONFERENCE
FLORIDA REAL ESTATE APPRAISAL LICENSE LAW
IAAO SPECIAL TOPICS SEMINAR
UNIFORM STANDARDS OF PROFESSIONAL APPRAISAL
PRACTICE
73RD INTERNATIONAL CONFERENCE ON ASSESSMENT
ADMINISTRATION
LOCAL GOVERNMENT INVESTMENT POOL ADVISORY
COMMITTEE
104TH ANNUAL CONFERENCE OF PAAF
2008 MID-WINTER CONFERENCE OF THE PROPERTY
APPRAISERS' ASSOCIATION OF
REGISTRATION LEVEL II
REGISTRATION LEVEL III
VEHICLE DOCUMENT EXAMINER CERTIFICATION
DHSMV TAX COLLECTOR STEERING COMMITTEE MEETING
FABTO ANNUAL CONFERENCE 2008
QUIZ TEST
NEW EMPLOYEE ORIENTATION
FINANCIAL MANAGEMENT WORKSHOP
DEPARTMENT STANDARDS OF CONDUCT AND PERSONNEL
10
Count
1
1
1
1
3
46
23
93
48
1
5
1
1
1
1
14
12
34
35
1
6
58
33
41
19
20
19
1
1
1
2
1
26
32
1
1
1
1
1
1
1
19
1
HRD141W
ISP101W
ISP102W
ISP102W
ISP102W
ISP201W
ISPSA01
MGT130W
MGT135W
MGT140W
PTA-002
PTA-003
PTO 003
DEPARTMENT STANDARDS OF CONDUCT AND PERSONNEL
PROCEDURES
DOR SAFETY AND LOSS PREVENTION
DOR SAFETY AND LOSS PREVENTION POLICY
INFORMATION SECURITY POLICY
NACTFO 2007 ANNUAL CONFERENCE
NACTFO 2008 LEGISLATIVE CONFERENCE
INTRODUCTION TO COMMERCIAL VALUATION
LAND VALUATION
MARSHALL & SWIFT
INTERSTATE/UIFSA
NEW EMPLOYEE ORIENTATION
APPROPRIATE WORKPLACE BEHAVIOR
CONTINUING EDUCATION WORKSHOP FOR PROPERTY
APPRAISERS
CONTINUING EDUCATION WORKSHOP FOR TAX COLLECTORS
CONTINUING EDUCATION WORKSHOP FOR PROPERTY
APPRAISERS
DCF SECURITY AWARENESS TRAINING
2008CFA
2008CFC
2012CFE
PUBLIC LAND SURVEY SYSTEMS
INTERPRETATION OF REAL PROPERTY DESCRIPTIONS
BASIC MAP COMPILATION
FLORIDA CHAPTER IAAO 2008 TPP CONFERENCE
FLORIDA CHAPTER IAAO 2007 FALL CONFERENCE
FLORIDA CHAPTER IAAO 2008 SPRING CONFERENCE
DOCUMENTARY STAMP TAX ASSESSMENT
DOR SAFETY AND LOSS PREVENTION POLICY
IRS VIDEO - STOP UNAX IN ITS TRACKS
IRS VIDEO ¿ STOP UNAX IN ITS TRACKS
TRAVEL & REIMBURSEMENT TRAINING GUIDE
FL LAW AND DOR POLICY ON ACCEPTING GIFTS FOR ALL
EMPLOYEES & PE
FL LAW AND DOR POLICY ON ACCEPTING GIFTS FOR
REPORTING INDIVIDUALS
SECURITY AWARENESS TRAINING
INFORMATION SECURITY AWARENESS TRAINING
INFORMATION SECURITY AWARENESS TRAINING - 2007
INFORMATION SECURITY AND AWARENESS TRAINING - 2007
HEAT TRAINING
DESKTOP
PROBLEM SOLVING TOOLS FOR TEAMS - WEB-BASED
BALDRIGE MANAGEMENT SYSTEM - WEB-BASED
EVOLUTION OF QUALITY - WEB-BASED
BANKRUPTCY
EFFECTIVE DECISION MAKING
EFFECTIVE DECISION MAKING
PTO EXL
PTO MAP
PTO MAP
SPREADSHEET SOFTWARE FOR MASS APPRAISAL WORKSHOP
GIS 101
PROPERTY MAP COMPILATION
HRD120
HRD121
HRD121
ISP100
NACTFO
NACTFO
PTO CV
PTO LV
PTO102
XCF106
ADM 101
ADM 110
CEW 980
CEW 981
CEW 982
DCF100W
DUESCFA
DUESCFC
DUESCFE
FACM 02
FACM 03
FACM 04
FLCIAAO
FLCIAAO
FLCIAAO
GTA012W
HRD 121
HRD 550
HRD 550
HRD125W
HRD140W
11
525
2
4499
564
1
3
27
14
16
4
1
1
58
60
58
21
64
61
192
17
15
13
1
7
1
60
1
2
1
29
2
2
210
1
5949
1
107
1
22
4
2
7
11
1
15
13
17
PTO MAP
PTO-002
PTO-003
SQ83501
TCC 501
TCC 504
TEC 108
XEP24-1
ADM 100
READING & UNDERSTANDING PROPERTY DESCRIPTIONS
BANKRUPTCY
EFFECTIVE DECISION MAKING
Security in Windows Vista
DUTIES & RESPONSIBILITES OF FLORIDA TAX COLLECTORS
THE COLLECTION OF LICENSES, TAXES AND FEES
Effective Use of the DOR Intranet and Internet Course TEST
FLORIDA UIFSA FORMS
NEW EMPLOYEE ORIENTATION
17
1
7
1
124
136
14
4
1
ADM
ADM
ADM
ADM
ADM
ADM
NEW EMPLOYEE ORIENTATION
NEW EMPLOYEE ORIENTATION - CBT
APPROPRIATE WORKPLACE BEHAVIOR
BUILDING RESPECTFUL WORKPLACE
BUILDING RESPECTFUL WORKPLACE-AM
BUILDING RESPECTFUL WORKPLACE-PM
ETHICS ACCOUNTABILITY LINK SYSTEM TRAINING FOR
REVENUE
CAPS TRAINING MEET ME
CFA CONTINUING ED COMPLETE BY 12/31/08
CFC CONTINUING ED COMPLETE BY 12/31/08
CSE OVERVIEW
FLORIDA FUNDAMENTALS
PUBLIC ASSISTANCE SCREENS
INTERSTATE/UIFSA
FLORIDA UIFSA FORMS
OCSE: TRAINING OF CHILD SUPPORT TRAINERS
CUSTOMER SERVICE TRAINING FOR CSE WORKERS
CUSTOMER SERVICE TRAINING FOR CHILD SUPPORT
ENFORCEMENT WORKERS
NEGOTIATING PAYMENT OF PAST DUE SUPPORT
THE TELEPHONE DR: THE SERVICE MENTALITY
THE TELEPHONE DR: DETERMINING CALLER NEEDS
ALERTS/TRAC/NAA
ALERTS/TRAC/NAA(CM)
CLIENT REGISTRATION
FLORIDA SYSTEM INTERACTIVE INTERVIEWS
CLERK OF COURT/CONVERSION
NONCOOPERATION/GOOD CAUSE
INTRODUCTION TO INITIAL CASE PROCESSING
INITIAL SEARCHES
CADET
FINANCIAL REVIEW-MODULE I (LEARNING ACTIVITY PACKET
FINANCIAL REVIEW MODULE I - LEARNING ACTIVITY PACKET
FINANCIAL REVIEW MODULE II - INDIVIDUAL NCP REVIEW
FINANCIAL REVIEW MODULE III - MULTIPLE NCP REVIEW
FINANCIAL REVIEW MODULE IV - CHALLENGING SITUATIONS
FINANCIAL MANAGEMENT-MODULE 1-INTRODUCTION
FINANCIAL MANAGEMENT MODULE 2 ORDER ENTRY
FINANCIAL MANAGEMENT - MODULE 2 - ORDER ENTRY
FINANCIAL MANAGEMENT - MODULE 3 - ADVANCED
CASE CLOSURE
8
265
302
34
38
40
101
101
110
111
111
111
ADM 112
CAPS 101
CFA 2008
CFC 2008
CSECF700
CSECF701
CSECF702
CSECF703
CSECF704
CSECF711
CSECF714
CSECF714
CSECF715
CSECF716
CSECF717
CSECM100
CSECM100
CSECM101
CSECM102
CSECM103
CSECM104
CSECM106
CSECM108
CSECM112
CSECM113
CSECM113
CSECM114
CSECM115
CSECM116
CSECM120
CSECM121
CSECM121
CSECM122
CSECM126
12
21
15
29
43
528
246
52
90
87
9
19
117
77
231
54
8
76
6
104
25
5
95
40
25
16
18
33
39
33
175
7
72
53
26
CSECM127
CSECM129
CSECM131
CSECM132
CSECM133
CSECM133
CSEHRD01
DCF100BW
DUES/CCF
DUESCFCA
EXT 000
EXT 000
EXT 000
EXT 000
EXT 000
EXT 000
EXT 000
EXTBC400
EXTCR700
EXTCR900
EXTGOV01
EXTPST01
EXTSAPEP
GIS/CAMA
GTA 001
GTA 002
GTA 004
GTA 005
GTA 007
GTA 018
GTA 019
GTA 025
GTA 037
GTA 116
GTA 138
GTA 139
GTA 155
GTA 156
GTA 157
GTA 158
GTA 159
GTA 161
GTA 171
CONTRACT REQUIREMENTS & LEGAL REFERRAL
RESPONSIBILITIES
FAMILY VIOLENCE
SAFEGUARDING FEDERAL TAX INFORMATION
FLA SYSTEM FUNDAMENTALS FOR LEGAL SVCE PROVIDER
STAFF
FEDERAL IV-D & CSE PROGRAM OVERVIEW FOR LSP
FEDERAL IV-D & CSE PROGRAM OVERVIEW FOR LEGAL
SERVICE PROVIDERS
WORKING WITH DIFFICULT PEOPLE
DCF SECURITY AWARENESS RECERTIFICATION 2006
2010 CCF
2008CFCA
ITIL FOUNDATION V3 COURSE
FRAUD PREVENTION TRAINING SEMINAR
MOTOR FUEL TAX ADVANCED TRAINING COURSE
THE REID TECHNIQUE OF INTERVIEWING & INTERROGATION
2007-FINANCIAL INSTITUTION/LAW ENFORCEMENT TRAINING
SEMINAR
ADVANCED COURSE ON THE REID TECHNIQUE OF
INTERVIEWING & INTERROGATION
ADVANCED COURSE ON THE REID TECHNIQUE OF
INTERVIEWING & INTERROGATION
ABAP WORKBENCH FUNDAMENTALS
CR700 - CRM SERVICE
ANALYTICAL CRM
OPEN GOVERNMENT PUBLIC RECORDS REQUEST TRAINING
PERSONAL SAFETY TRAINING COURSE
SAP NETWEAVER PORTAL FUNDAMENTALS
2008 GIS/CAMA TECHNOLOGY CONFERENCE
SALES AND USE TAX COURSE
SALES AND USE TAX TECHNICAL
CORPORATE INCOME TAX COURSE
CORPORATE INCOME TAX - SURVEY
INSURANCE PREMIUM TAX COURSE - AUDITORS
LEGAL RESEARCH
TAX LAW LIBRARY
COLLECTION TRAINING PILOT-CONTINUOUS LEARNING
COMMUNICATIONS SERVICES TAX (CST) LAW
FIELD AUDITS (PREREQUISITE FOR GTA 001)
U T LAW
UT TAX APPLICATION AND BLOCK CLAIMS
INTRODUCTION TO COMMUNICATIONS SERVICES AUDIT
COMM SVS TAX(CST) LODGING ESTABLISH & OTHER FIXEDSITE COMM SVS PROVID
COMMUNICATIONS SERVICES TAX (CST) MULTIJURISDICTIONAL PROVIDERS
BASIC NAVIGATION FOR E-SERVICES
BASIC INTRODUCTION TO COMMUNICATIONS SERVICES TAX
(CST)-ONLINE
UNDERSTAND THE COMMUNICATION SERVICES TAX (CST)
RETURN
HOW TO USE TUMBLEWEED SECURE E-MAIL
13
5
7
217
17
1
25
3
199
38
1079
1
1
1
3
1
2
1
1
1
1
114
19
3
1
14
71
9
126
9
6
30
18
28
1
11
5
22
6
7
365
46
30
5
GTA
GTA
GTA
GTA
GTA
GTA
GTA
GTA
GTA
GTA
GTA
GTA
GTA
GTA
GTA
172
201
202
203
205
206
209
211
213
215
218
224
228
231
232
GTA
GTA
GTA
GTA
GTA
GTA
GTA
GTA
234
235
236
250
300
302
303
304
HRD 102
HRD 110
HRD
HRD
HRD
HRD
HRD
HRD
HRD
HRD
HRD
HRD
HRD
HRD
HRD
HRD
HRD
HRD
HRD
HRD
HRD
120
151
152
153
160
221
223
224
305
305
310
400
401
405
550
550
750
751
754
HRD 755
HRD 850
HRD 851
HRD 852
IAAO 101
TSP MANAGERS TAX ASSESSMENT
SUNTAX-ONE STOP REGISTRATION 2003
SUNTAX-REGISTRATIONS SERVICE CENTER 2003
SUNTAX-REGISTRATIONS CENTRAL 2003
SUNTAX-COLLECTIONS SERVICE CENTER 2003 - PHASE ONE
SUNTAX-COLLECTIONS CENTRAL 2003 - PHASE ONE
SUNTAX-REFUNDS 2003
SUNTAX-BUSINESS PARTNER INQUIRY 2003
SUNTAX-REGISTRATIONS CENTRAL RDPS 2003
SUNTAX-ACM CASE CREATION TO DISPOSITION
ACM - TECHNICAL INTAKE AND REVIEW
SUNTAX-BUSINESS INTELLIGENCE CASUAL USER
SERVICE CENTER ACCOUNTANT 2003
E-SERVICES
ADJUSTING POSTING CLERK
NAVIGATING THE E-SERVICES TRAINING & COMMUNICATIONS
INTRANET PAGE
2008 E-SERVICES UPDATE
NAVIGATING THE E-SERVICES INTERNET PAGE
INTRODUCTION TO SUNTAX
AUDIT CASE MANAGEMENT FOR AUDIT SUPPORT STAFF
INTRODUCTION TO KEY RESOURCES FOR AUDITOS
FL ELECTRONIC RECORDS AUDIT SYS (FERAS)
QUICK GUIDE TO USING THE AUDIT VIEWER
PLAIN LANGUAGE COURSE FOR VOLUNTEERING/MENTORING
PRINCIPLES OF PLAIN LANGUAGE
DEPARTMENT STANDARDS OF CONDUCT AND PERSONNEL
PROCEDURES
MY FLORIDA MARKET PLACE APPROVER TRAINING
MY FLORIDA MARKET PLACE ONLINE REQUESTOR TRAINING
MY FLORIDA MARKET PLACE ONLINE APPROVER TRAINING
DISASTER RELIEF TRAINING
MEETING MANAGEMENT
PROBLEM SOLVING
FACILITATOR TRAINING
FIRST AID CERTIFICATION-AM
FIRST AID CERTIFICATION-PM
CPR ADULTS, CHILDREN & INFANTS
TRUE COLORS
TRUE COLORS - TEAM BUILDING
TRUE COLORS TRAIN-THE-TRAINER
IRS VIDEO - STOP UNAX IN ITS TRACKS
IRS VIDEO ¿ STOP UNAX IN ITS TRACKS
TRAVEL CARD TRAINING
PURCHASING CARD TRAINING
PURCHASING CARD APPROVER TRAINING
OPERATIONAL & FINANCIAL SERVICES(OFS) TRAININGWINTER/SPRING 2007
PURCHASING CARD RECONCILER (TRAVEL)
TRAVEL CARD CARDHOLDERS (FUEL AUTHORIZATION)
PROGRAM PURCHASING CARD ADMINISTRATOR
FUNDAMENTALS OF REAL PROPERTY APPRAISAL
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89
61
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242
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270
7
42
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41
1
90
IAAO 102
IAAO 112
IAAO 151
IAAO 201
IAAO 300
IAAO 311
IAAO 312
IAAO 320
IAAO 400
IAAO 402
IAAO 500
IAAO 600
IPS 100
ISP 100
ISP 102W
ISP102WA
MGT 100
MGT 125
MGT 130
MGT 135
MGT 140
MGT 160
MGT 180
MGT 180
MGT 180
MGT 502
PTA-001A
PTA-001B
PTA-001B
PTA-001B
PTO-001B
PTO-001B
SQB00001
SQB00002
SQB00003
SQB00004
SQB00005
SQB00006
SQB00007
SQB00008
SQB00009
SQB00010
SQB00011
SQB00012
SQB00013
SQB00014
SQB00015
SQB00016
INCOME APPROACH TO VALUATION
INCOME APPROACH TO VALUATION II
UNIFORM STANDARDS OF PROFESSIONAL APPRAISAL
PRACTICE
APPRAISAL OF LAND
FUNDAMENTALS OF MASS APPRAISAL
RESIDENTIAL MODELING CONCEPTS
COMMERCIAL/INDUSTRIAL MODELING CONCEPTS
MULTIPLE REGRESSION ANALYSIS
ASSESSMENT ADMINISTRATION
TAX POLICY
ASSESSMENT OF PERSONAL PROPERTY
PRINCIPLES & TECHNIQUES OF CADASTRAL MAPPING
INFORMATION SECURITY POLICY
INFORMATION SECURITY POLICY
INFORMATION SECURITY AWARENESS TRAINING - 2007
UPDATES FOR THE INFORMATION SECURITY AWARENESS
TRAINING 2007 ISP102W
SUPERVISOR SEMINAR I
EXPERT SUPERVISOR TRAINING
PROBLEM SOLVING TOOLS FOR TEAMS
BALDRIGE MANAGEMENT SYSTEM
EVOLUTION OF QUALITY
ORGANIZATIONAL ETHICS WORKSHOP
STRATEGIC LEADERSHIP SYSTEM:PRELIMINARY TRAINING
IMPLEMENTATION PLAN-GTA
STRATEGIC LEADERSHIP SYSTEM:PRELIMINARY TRAINING
IMPLEMENTATION PLAN-ISP
STRATEGIC LEADERSHIP SYSTEM:PRELIMINARY TRAINING
IMPLEMENTATION PLAN-EXE&ADM
HIRE REFRESHER COURSE
ADVANCED TAX CERTIFICATES AND TAX DEEDS
BASIC TAX CERTIFICATES & TAX DEEDS
BASIC TAX CERTIFICATES AND TAX DEEDS
BASIC TAX DEEDS AND TAX CERTIFICATES
BASIC TAX CERTIFICATES & TAX DEEDS
BASIC TAX CERTIFICATES AND TAX DEEDS
e-Learning
Effective Administrative Support Professional Simulation
Getting Started--Administrative Support
Overview to Effective Business Communication
Using Effective Business Communication
Administrative Functions
Advancing Your Administrative Career
Advanced Administrative Support Simulation
Behavior: Putting Your Best Foot Forward
Managing Yourself and Those Around You
Partnering with Your Boss
Communicating with Power and Confidence
The Process of Interpersonal Communication
The Mechanics of Effective Communication
Communication Skills for the Workplace
Communicate for Results
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27
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70
43
61
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SQB00028
SQB00029
SQB00030
SQB00031
SQB00034
SQB00035
SQB00036
SQB00037
Communication Skills for Leadership
Communication Skills for Resolving Conflict
Communicate for Contacts
Interpersonal Communication Skills for Business Simulation
Interpersonal Communication Skills for Teams Simulation
Writing with Intention
Avoiding Errors in Usage and Punctuation
Avoiding Grammatical Errors in Business Writing
Crisp Composition
Writing to Reach the Audience
Getting the Most from Business Documents
The Writing Process
International Communications Simulation
The Impact of Culture on Communication
The Art of Global Communication
Emotional Intelligence in the Workplace Simulation
What Is Emotional Intelligence?
Emotional Intelligence at Work
Teamwork and Emotional Intelligence
8
7
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10
9
4
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SQB00038
SQB00040
SQB00041
SQB00042
SQB00043
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SQB00045
SQB00046
SQB00047
SQB00048
SQB00049
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SQB00067
SQB00068
SQB00069
SQB00070
SQB00071
SQB00073
SQB00074
SQB00075
Increasing Your Emotional Intelligence
Effective Listening Skills Simulation
The Basics of Listening
Listening for Comprehension
Listening for Higher Purposes
Enhancing Your Listening Skills
Managing and Working with Difficult People Simulation
Difficult People in the Workplace
Working with Aggressive People
Working with Negative People and Procrastinators
Working with Arrogant and Duplicitous People
Communicating Effectively with Difficult Coworkers Simulation
Professional Assertiveness
Assertiveness from the Inside Out
Business Etiquette and Professionalism Simulation
Everyday Business Etiquette
Communication Etiquette
Etiquette and the Business Meeting
Etiquette for Supervisors
Building Better Work Relationships Simulation
Building Effective Interfunctional Relationships
Working Effectively with Customers
Working Effectively with Business Partners
Foundations of Grammar
Sentence Construction
Understanding Writing Mechanics
Punctuating with Skill
Essentials of Electronic Communication
Optimizing E-mail at Work
E-mail and Organizational Communication
Delivering Successful Presentations Simulation
Presenting to Succeed
Delivering Your Message
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SQB00076
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SQB00095
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SQB00101
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SQB00103
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SQB00105
SQB00109
SQB00110
SQB00112
SQB00113
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SQB00117
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SQB00132
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SQB00186
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SQB00189
SQB00190
Presentation Resources Available to You
Leading Effective Business Meetings
Handling Conflict with Others
Telephone Skills for Business Professionals Simulation
Effective Telephone Techniques
Negotiating to Win Simulation
Crafting a Deal
The Negotiation Process
The Dynamics of Interaction
Inclusive Negotiating
When the Going Gets Tough
The Master Negotiator
Getting Results without Authority Simulation
Teamwork and Results without Authority
Leadership without Authority
Gaining Allies, Creating Change
Getting Results through Communication
Getting Results from the Boss
Effective Feedback for Employees and Colleagues Simulation
An Essential Guide to Giving Feedback
Giving Feedback: A Manager's Guide
Effective Use of Feedback for Teams Simulation
Experiencing Anger
Managing Your Anger
Preparing a Business Case
Essentials of External Consulting
A Workable Solution for Internal Clients
The Technical Professional as Internal Consultant
Excelling at Customer Service Simulation
Building the Service Foundation: Corporate Culture
Fundamentals of Exceptional Customer Service
Customer Service Simulation
The Call Center Industry
Call Center Communication Skills
Call Center Customer Service
Internal Customer Service: Conflict and Complaints Simulation
The Customer Service Agent in Action
Managing Challenges in Customer Service
The Contact Center and the Technical Support Agent
ITIL: The Service Desk and Incident Management
ITIL: Configuration and Release Management
ITIL: Problem and Change Management
ITIL: Financial and Security Management
The Inbound Call Center
Inbound Call Center Management: Leadership
Inbound Call Centers: People Management
Inbound Call Center Technology
Performance Metrics for an Inbound Call Center
Effective Communication Skills
TestPrep Final Exam: Six Sigma Foundations
TestPrep Final Exam: Six Sigma Team Implementation
TestPrep Final Exam: Accounting 101
TestPrep Final Exam: Advanced Business Finance
17
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SQB00192
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SQB00283
SQB00296
SQB00301
SQB00307
SQB00308
SQB00314
SQB00318
SQB00319
SQB00320
TestPrep Final Exam: HRCI/PHR Certification Program
TestPrep Final Exam: C++ programming
Accounting Fundamentals
Accrual Accounting Procedures
Accounting Systems and Closing Activities
Accounting for Cash Control
Accounting for Merchandising Businesses
Principles of Financial Management
Basics of Budgeting
Managing Cash Flows
Understanding Financial Statements
Creating and Analyzing an Operating Budget
The Ins and Outs of Capital Budgeting
Effective Budget Management
Financial Risk Management
International Finance
Introduction to Auditing
Introduction to Internal Auditing
Overview of Managerial Accounting
Analyzing the Income Statement and Balance Sheet
Ratio Analysis for Financial Statements
Analyzing an Annual Report
Whole Numbers, Fractions, and Equations
Decimals and Percents
Ratios and Averages
Managing Diversity Simulation
Screening Applicants
Preparing for the Behavioral Interview
Preparing as the Interviewee
Facilitating Effective Hiring
Retention
EEO and Affirmative Action (HRCI/PHR)
Sexual Harassment in the Workplace (HRCI/PHR)
Managing Employment (HRCI/PHR)
Employee Relations (HRCI/PHR)
Non-union Work Environments (HRCI/PHR)
Union Work Environments (HRCI/PHR)
Employee Benefit Programs (HRCI/PHR)
Employee Development (HRCI/PHR)
Human Resource Development (HRCI/PHR)
Recruitment and Selection (HRCI/PHR)
Occupational Health and Safety (HRCI/PHR)
Employee Compensation (HRCI/PHR)
Offers, Contracts, and Organizational Exit (HRCI/PHR)
Managing the HR Process
The Art of Knowledge Management
Knowledge as Strategy: Performance Improvement
Training for Business Results
A Manager's Introduction to Business Law
Leading from the Front Line Simulation
Leadership and the Knowledge Worker
Leading Change from the Front Line
Dynamics of Leadership
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SQB00322
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SQB00475
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SQB00480
SQB00482
SQB00484
The Secrets of Female Leaders
Establish and Maintain Authority
Going from Management to Leadership Simulation
Coaching for Performance
Introduction to Work Force Generations
Becoming a Manager
A New Manager's Responsibilities and Fears
Lead and Communicate Effectively as a New Manager
A New Manager's Role in The Company's Future
Moving into Management Simulation
Leadership in Management Simulation
Essential Skills for Tomorrow's Managers Simulation
Competencies for Tomorrow's Managers
A Manager's Primer for Ensuring Accountability
Essential People Management Skills Simulation
Communication Skills for Successful Management
Leadership Development for Technical Professionals
About 360-Degree Performance Feedback
Averting Problem Performance Simulation
Preventing Problem Performance
Addressing Problem Performance Simulation
Business Crisis Management Simulation
Beginning the Change Process
Managing Through the Change
Incorporating Change in Your Organization
Mentoring Essentials Simulation
Effective Mentoring
The Role of the Facilitator
Coaching for Business
Mindsets, Emotions, and Coaching
Proactive Approaches to Stop Negativity
Overcoming Organizational Negativity
Reviewing Performance
Hiring and Managing Contractors Simulation
Legal Pitfalls Regarding Independent Contractors
Managing and Rewarding Top Performers
Identifying What the Customer Wants
Translating Requirements into Process Goals
Understanding Processes
Six Sigma Introduction
Six Sigma: Reducing Variation to Improve Quality
Six Sigma: Listening to the Voice of the Customer
Six Sigma DMAIC: Defining the Problem
Six Sigma DMAIC: Measuring the Process
Six Sigma DMAIC: Analyzing the Data
Six Sigma DMAIC: Analyzing the Process
Six Sigma DMAIC: Improving the Process
Six Sigma DMAIC: Controlling the Improved Process
Lean Logic
Six Sigma and the Corporate Enterprise
Leadership in Six Sigma
History of Organizational Improvement and the Foundations of Six Sigma
The Importance of Metrics to Six Sigma
19
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SQB00610
SQB00637
SQB00665
SQB00690
SQB00693
SQB00711
SQB00712
SQB00713
SQB00718
SQB72003
Define the Six Sigma Opportunity
The Six Sigma Project Charter and Plan
Six Sigma Team Leadership
Six Sigma Team Dynamics and Performance
The Six Sigma Change Agent
Six Sigma Management and Planning Tools
Six Sigma and the Voice of the Customer
Six Sigma and Critical Customer Requirements
Defining and Mapping the Six Sigma Process
Scoping the Six Sigma Project
Probability and Statistics
Collecting and Summarizing Data
Six Sigma--Statistical Process Control
Six Sigma--Lean Tools for Control
Six Sigma--Measurement System Re-analysis
Fast-tracking Your Career Simulation
Get Your Career on the Fast Track
Basic Business Skills to Get You on the Fast Track
Communication Skills to Fast-track Your Career
Improving Your Image
Working More Effectively Simulation
You and Your Time
Techniques for Better Time Management
Developing Good Time Management Habits
Managerial Business Ethics
Living a Balanced Life Simulation
Finding Your Life Balance
Success over Stress
Dealing with Organizational Change Simulation
Perspectives on Organizational Change
Being Prepared for Change
Communicating during Organizational Change
Creative Problem Solving and Effective Thinking Simulation
Rational Problem Solving and Decision-making Simulation
Developing Fundamental Critical Thinking Skills
Self-empowerment: Managing from Within
Developing a Positive Attitude
Project IT Management Simulation - The Early Stages
An Introduction to Project Management
Project Life Cycles and Stakeholders
Introduction to Project Process Groups and Initiating a Project
Project Planning
Executing, Monitoring & Controlling, and Closing a Project
Initiating a Project and Preparing the Project Plan
Territorial Account Sales Skills Simulation
Negotiating to Mutual Benefit
Strategic Management - Planning
Globalization and Our Changing World
Effective Team-building Strategies
Effectively Communicating in Teams
The Individual's Role in a Team
Conquering Conflict through Communication
THE FOOD AND BEVERAGE INDUSTRY OVERVIEW
20
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SQB72007
SQB72008
SQB78016
SQB82111
SQB82145
SQB82159
SQB82188
SQB82190
SQB82200
SQB82201
SQB83009
SQB83035
SQB83046
SQB83049
SQB83061
SQB83090
SQD00001
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SQD00033
SQD00034
SQD00035
SQD00036
SQD00037
SQD00038
SIX SIGMA PROCESS IMPROVEMENT
MANAGING AND DEPLOYING SIX SIGMA
Developing Human Resources (HRCI/PHR)
ISO 9001:2000 - The Auditing Process
Human Resources Fundamentals (HRCI/PHR)
HR's Strategic Role in the Organization (HRCI/SPHR)
Problem Performance Improvement
Starting the Change Process
Training and Development
Six Sigma and Lean in the Organization
Communication Skills for Leadership: Replaced
Leadership Communication Skills
Handling Conflict
Connecting and Communicating
Becoming a Manager: Replaced
Business Coaching
Lotus Notes 6 End User: Using Notes 6 Mail Remotely
Lotus Notes 6 End User: iNotes
Lotus Notes 6 End User: Calendar,To Do List features, and TeamRoom
Microsoft Office 2000 - New Features for Users
Microsoft Office 2000 - New Features for Power Users
Microsoft Office 2000 - Beginning Word
Microsoft Office 2000 - Intermediate Word
Microsoft Office 2000 - Advanced Word
Microsoft Office 2000 - Word for Power Users
Microsoft Office 2000 - Beginning Excel
Microsoft Office 2000 - Intermediate Excel
Microsoft Office 2000 - Advanced Excel
Microsoft Office 2000 - Excel for Power Users
Microsoft Office 2000 - Beginning PowerPoint 2000
Microsoft Office 2000 - Beginning Access
Microsoft Office 2000 - Intermediate Access
Microsoft Office 2000 - Advanced Access
Microsoft Office 2000 - Advanced PowerPoint 2000
Microsoft Office 2000 - Beginning Outlook
Microsoft Office 2000 - Advanced Outlook
Microsoft Office 2000 - Beginning Project
Microsoft Office 2000 - Intermediate Project 2000
Microsoft Office 2000 - Beginning FrontPage
Microsoft Office 2000 - Advanced FrontPage
Office 2000 - Advanced Project
Windows XP: Fundamentals
Windows XP: Advanced
Introducing Windows XP
Lotus Notes 6 End User: Personalizing Notes 6 features
Getting Started with Microsoft Windows XP
Up and Running with Microsoft Windows XP
Getting Started with Word 2003
Working with Documents in Word 2003
Advanced Formatting in Word 2003
Advanced Data Manipulation Features in Word 2003
Collaborative Features in Word 2003
Basic Features of Excel 2003
21
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SQD00088
SQD00089
SQD00090
SQD00091
SQD00092
SQD00094
SQD00095
SQD00103
SQD00104
SQD00106
Excel 2003 Formulas and Functions
Advanced Data Management in Excel 2003
Advanced Data Analysis in Excel 2003
Sending and Receiving Messages in Outlook 2003
Configuring Rules, Alerts, and Junk Mail Settings in Outlook 2003
Creating Documents in Word 2002
Working with Documents in Word 2002
Advanced Data Management in Excel 2002
Advanced Data Manipulation and Analysis in Excel 2002
Advanced Formatting and Navigation in Word 2002
Advanced Document Features in Word 2002
Collaborative Features in Word 2002
Creating Presentations using PowerPoint 2002
Basic Features of Excel 2002
Optimizing Excel 2002
Common Features in Microsoft Office XP
Advanced Database Design in Access 2002
New Features Review of Microsoft Office XP
Customizing, Running, and Broadcasting PowerPoint 2002 Presentations
PowerPoint 2002 Customization and Office XP Integration
New and Enhanced Features for End-Users in Office XP
Office XP for the Advanced User
Printing, Help, and Automated Formatting in Word 2003
Working with Tables and Media Features in Word 2003
Creating Diagrams in Visio 2002
Working with Diagrams in Visio 2002
Introduction to Access 2002
Intermediate Access 2002
Fundamentals of Internet Explorer 6
Moving on with Internet Explorer 6
Data Sources, Templates, and Customization in Project 2002
Workgroup, Collaboration, and Advanced Reporting Options in Project
2002
Microsoft Office 2003: New Features for End Users
Microsoft Office 2003: New Features for Advanced Users
Microsoft Office 2003: New Applications
Getting Started with Project 2002
Up and Running with Project 2002
Tracking and Reporting with Project 2002
Advanced Data Exchange in Excel 2003
Formatting Data in Excel 2003
Excel 2003 Chart and Multimedia Features
Advanced Customization in Excel 2003
Advanced Document Features in Word 2003
Advanced Validation and Collaboration in Excel 2003
Getting Started with FrontPage 2003
Introduction to Microsoft Office 2003
Formatting and Printing Files in Office 2003
Creating Basic Presentations using PowerPoint 2003
Customizing PowerPoint 2003 Presentations
Printing and Collaborating in Excel 2003
Slide Layout and Design in PowerPoint 2003
Structuring, editing, saving, and opening documents in Word 2003
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13
3
3
2
1
2
3
3
2
3
1
1
3
8
1
4
1
2
1
1
1
1
2
1
2
1
5
1
1
1
1
1
2
1
1
1
1
1
2
5
2
2
2
2
1
2
1
5
3
2
1
2
SQD00107
SQD00109
SQD00110
SQD00111
SQD00112
SQD00113
SQD00115
SQD00116
SQD00118
SQD00119
SQD00121
SQD00124
SQD00125
SQD00134
SQD00135
SQD00136
SQD00137
SQD00138
SQD00139
SQD00149
SQD00150
SQD00153
SQD00164
SQD00165
SQD00166
SQD00167
SQD00175
SQD00176
SQD00178
SQD00190
SQD00191
SQD00192
SQD00193
SQD00203
SQD00204
SQD00205
SQD00207
SQD00211
SQD72001
SQD72002
SQD72003
SQD72005
SQD72006
SQD82035
SQD82066
SQD82069
SQD82077
SQD82079
SQD82080
Working with text and paragraphs in Word 2003
Advanced formatting in Excel 2003
Preparing PowerPoint 2003 Presentations for Effective Delivery
Using Visuals in PowerPoint 2003 Presentations
Getting Started with Access 2003
Basic Access 2003 Tables
Using Queries and Reports in Access 2003
Personalizing and Maintaining Access 2003
Advanced Document Navigation in Word 2003
Using Tables, Charts, and Graphics in Word 2003
Advanced Querying in Access 2003
Access 2003 Programmability
Database Administration in Access 2003
Creating and Defining a Project
Tracking and Reporting Progress
Specifying and Assigning Resources
Creating Diagrams with Visio 2003
Developing Diagrams with Visio 2003
Visio 2003 and Other Programs
Introduction to Reporting with Crystal Reports 10
Creating Basic Reports with Crystal Reports 10
Getting Started with Publisher 2003
ECDL/ICDL 4 Module 2: Using the Computer and Managing Files - Using
Windows XP
ECDL/ICDL 4 Module 2: Using the Computer and Managing Files - Files
and Folders
ECDL/ICDL 4 Module 2: Using the Computer and Managing Files Customization
ECDL/ICDL 4 Module 5: Database - Getting Started with Access 2003
ECDL/ICDL 4 Module 4: Spreadsheets - Basic Features of Excel 2003
ECDL/ICDL 4 Module 4: Spreadsheets - Formatting Data in Excel 2003
ECDL/ICDL 4 Module 4: Spreadsheets - Formulas and Functions in Excel
2003
Introduction to information security
Information security and the Internet
Malicious code and information security
Operational information security
Getting Started with Adobe Acrobat 5.0
Up and Running with Adobe Acrobat 5.0
Home Networking with Microsoft Windows XP
Basic Concepts of FreeHand 10
Getting Started with a Palm Handheld Device
NEW FEATURES FOR END USERS IN MICROSOFT OFFICE 2007
MICROSOFT OFFICE EXCEL, POWERPOINT, AND OUTLOOK 2007
MICROSOFT ACCESS 2007 AND MICROSOFT PUBLISHER 2007
WINDOWS VISTA USER EXPERIENCE
WINDOWS VISTA SECURITY AND PERFORMANCE
IMPROVEMENTS
Digital Photography
MS Word 2002 Fundamentals
MS Excel 2002 Fundamentals
Importing and Exporting Data and Data Presentation in Access 2007
Creating Custom Slide Shows in PowerPoint 2007
Distributing Presentations in PowerPoint 2007
23
1
3
1
1
4
1
1
2
1
2
1
1
1
1
1
1
2
2
1
5
4
1
1
1
1
1
3
1
2
2
2
2
3
2
1
2
1
1
4
2
1
6
3
1
3
1
1
2
1
SQD82083
SQD82084
SQD82093
SQD82095
SQD82101
SQD83001
SQD83005
SQE82006
SQI00001
SQI00006
SQI00027
SQI00036
SQI00089
SQI00104
SQI00107
SQI00108
SQI00131
SQI00174
SQI00183
SQI00185
SQI00186
SQI00230
SQI00309
SQI00354
SQI00365
SQI00369
SQI00411
SQI00413
SQI00428
SQI00474
SQI00476
SQI00573
SQI00574
SQI00733
SQI00737
SQI00751
SQI00811
SQI00819
SQI00825
SQI00827
SQI00831
SQI00852
SQI00889
SQI00904
SQI00906
SQI00922
SQI00923
SQI00924
SQI00926
SQI00928
SQI00931
SQI00934
SQI00952
Basic Access 2007 Tables
Basic Access 2007 Forms
Exchanging Data with Excel 2007
Microsoft Office 2007: Sharing Information with OneNote 2007
Configure Windows Vista Environments
Windows Vista Users and Groups
Windows Vista Mobile Computing and Troubleshooting
Getting Started with Access 2007
UNIX User and Data Management
.NET Solution Vision and Requirements
DHTML and Cascading Style Sheets
Testing and Instrumenting Web Applications in VB.NET
JavaScript: Language Basics
ANSI C Programming: Introducing C
C++ Programming: Structured Programming
C++ Programming: Classes and Data Abstraction
Getting Started with Windows Server 2003
Windows Server 2003: Managing Users, Groups, and Computers
Basic Networking
Installing, Configuring, and Optimizing Computers
Windows Server 2003: Basic Concepts
Security Fundamentals
Auditing and Monitoring
Debian and Red Hat Package Management
Networking Security Fundamentals
Internet Fundamentals
Setting up a Site and Adding Content in Dreamweaver MX 2004
Creating Interactive Web Pages in Dreamweaver MX 2004
Introduction to Oracle and SQL in Oracle Database 10g
IP Addressing and Subnetting
Network Security
Photoshop CS Basics
Selections and Layers in Photoshop CS
Overview of SQL Server 2000
Security in a Microsoft SQL Server 2000 Environment
Advanced HTML Design Elements
Moving to Visual Basic .NET
Getting Started with ColdFusion 5
Beginning C#
Inside C#
Introduction to Security in Networked Environments
Introduction to ASP.NET
Solaris 9 System Administration
Solaris 9 System Operations
Working with Images in Macromedia Fireworks MX
Solaris 9 Device and File System Management
Solaris 9 Management Tools
Solaris 9 Security
Getting Started with Wireless Home Networking
An Overview of Database Design
Solaris 9 Networking
Getting Started with Programming
Relational Databases
24
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
1
3
1
1
1
1
1
1
1
1
2
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
SQI00979
SQI69001
SQI69002
SQI69003
SQI69004
SQI69005
SQI69006
SQI69009
SQI69010
SQI69011
SQI72002
SQI72018
SQI78015
SQI78028
SQI78029
SQI78030
SQI78031
SQI78032
SQI78035
SQI78036
SQI78056
SQI78057
SQI78058
SQI78059
SQI78135
SQI78136
SQI78145
SQI78153
SQI78155
SQI82157
SQM78012
SQM78020
SQM78043
SQT00012
SQT00070
SQT72001
TCC 502A
TCC 502B
TCC 503A
TCC 503B
TCC 504A
TCC 504B
ADM 102W
ADM 110W
CSECMP618
CSECMP623
CSEEST501
CSEEST503
CSEEST504
CSEEST506
CSEEST507
LDAP Fundamentals
SAP R/3 RELEASE 4.6 FUNDAMENTALS
SAP OVERVIEW
MYSAP FINANCE MODULES
MYSAP LOGISTICS MODULES
MYSAP ERP ARCHITECTURE
SAP R/3 ADMINISTRATION
ABAP FUNDAMENTALS
NAVIGATING SAP R/3 RELEASE 4.6
USING SAP R/3 RELEASE 4.6
Creating Interactive Web Pages in Dreamweaver 8
Visual Studio 2005 and the .NET Framework 2.0
Reporting Basics with Crystal Reports XI
Introduction to the features of Flash 8
Using Text and Components in Flash 8
Animation in Flash 8
ActionScript, Sound, and Video in Flash 8
Workflow, Navigation, and Publishing in Flash 8
ABAP Programming I
ABAP Programming II
Setting up a Site and Adding Content in Dreamweaver 8
Adding Links, Images, and Flash Objects in Dreamweaver 8
Tables, Accessibility, and Standards in Dreamweaver 8
Reusing Content in Dreamweaver 8
Fundamentals of Internet Explorer 7
Customization and Security in Internet Explorer 7
Implementing IT Security
Managing Laptops and Portable Devices
Implementing IT Security and Workplace Safety Measures
Programming with XHTML 1.1: CSS, Metadata, RDF, & Namespaces
Managing IT Security
Mentoring 220-601 A+ Essentials
Mentoring Using PowerPoint 2007
TestPrep 220-301 A+ Core Hardware
TestPrep Project Management Professional (PMP) PMBOK Guide Third
Edition Aligned
TESTPREP 220-601 A+ ESSENTIALS
MANAGEMENT
STRATEGIC MANAGEMENT
THE COLLECTION & DISTRIBUTION OF PROPERTY TAXES
ADVANCED COLLECTION & DISTRIBUTION OF PROPERTY
TAXES
THE COLLECTION OF LICENSES, TAXES AND FEES
THE ADVANCED COLLECTION OF LICENSES, TAXES AND FEES
NEW EMPLOYEE ORIENTATION - WEB BASED TRAINING
APPROPRIATE WORKPLACE BEHAVIOR - WEB BASED
IRS INTERCEPTS
WORKING WITH THE MILITARY ON CHILD SUPPORT MATTERS
CHILD SUPPORT GUIDELINES
FLORIDA LEGAL DOCUMENTS
ADMINISTRATIVE PATERNITY
REVIEW AND ADJUSTMENT
EXCEL CHILD SUPPORT GUIDELINE CALCULATION PROGRAM
25
2
1
5
3
1
1
2
2
2
1
1
1
1
1
1
1
1
1
2
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
81
14
79
22
58
14
229
215
44
149
439
42
1
40
49
CSEEST510
CSEEST511
CSEEST514
CSEEST518
CSEEST519
CSEEST520
CSEEST521
CSEEST522
CSEEST523
CSEEST525
CSEEST525
CSEEST525
CSEEST526
CSEEST526
CSEEST527
CSEEST530
CSEEST531
EXTBIT300
EXTBIT400
EXTCSESAP
GTA 003W
GTA 008W
GTA 021W
GTA 034W
GTA 108W
GTA 138W
GTA 206A
GTA 301W
GTA 401W
HRD 550W
IAAO 101B
IAAO 102B
IAAO 300A
IAAO 300B
MGT 100D
AWI_TEST01
AWI_TEST02
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)100
CSECHILD
SUPPORT
ENFORCEMENT
PERFORMANCE ACCTABILITY & INV FOR LGL SVS (PAILS)
SYSTEM-CSE VERSION
PERFORMANCE ACCTABILITY & INV FOR LGL SVS (PAILS)
SYSTEM-LSP VERSION
ADMINISTRATIVE SUPPORT ESTABLISHMENT OVERVIEW
STANDARD JUDICIAL ACTIVITIES
CSE LEGAL REFERRALS
INTRODUCTION TO PATERNITY ESTABLISHMENT
ADMINISTRATIVE ESTABLISHMENT OF PATERNITY
CREATING REFERRALS IN PAILS
PAILS AND PAMS OVERVIEW: CSE VERSION
DETAILED ADMINISTRATIVE ESTABLISHMENT OF SUPPORTMODULE I
DETAILED ADMINISTRATIVE ESTABLISHMENT OF SUPPORT MODULE I
DETAILED ADMINISTRATIVE ESTABLISHMENT OF SUPPORTMODULE I BRADENTON
DETAILED ADMINISTRATIVE ESTABLISHMENT OF SUPPORTMODULE II
DETAILED ADMINISTRATIVE ESTABLISHMENT OF SUPPORTMODULE II BRADENTON
SCHEDULING & PROCESSING GENETIC TESTS
PAILS AND NEW PAMS OVERVIEW: CSE VERSION
PAILS AND NEW PAMS OVERVIEW FOR LSPS: LSP VERSION
APPLICATION LINK ENABLING (ALE) TECHNOLOGY
SAP EXCHANGE INFRASTRUCTURE
SAPEP SAP ENTERPRISE PORTAL FUNDAMENTALS
FUNDAMENTALS OF SALES & USE TAX - ONLINE COURSE
INSURANCE PREMIUM TAX-ONLINE
BASIC AUDITOR TRAINING SEMINAR - ONLINE
E AUDITING & STRATIFIED STATISTICAL SAMPLING EXAM &
SURVEY
NON-STATISTICAL SAMPLING EXAM & SURVEY
U T LAW - ONLINE
SUNTAX-COLLECTIONS CENTRAL 2003 - PHASE ONE
INTERNAL CONTROL
SEVERANCE TAX - ONLINE COURSE
IRS VIDEO - STOP UNAX IN ITS TRACKS WEB BASED
FUNDAMENTALS OF REAL PROPERTY APPRAISAL - SECTION B
INCOME APPROACH TO VALUATION - SECTION B
FUNDAMENTALS OF MASS APPRAISAL - SECTION A
FUNDAMENTALS OF MASS APPRAISAL - SECTION B
EMPLOYEE EVALUATION & DEVELOPMENT (EE&D)SUPERVISOR SEMINAR MODULE
AWI SHARED DRIVE PRACTICES
IT EMERGENCY CALL PROCEDURES
4
10
403
105
108
17
69
62
36
397
32
10
318
10
12
6
5
1
1
1
85
9
32
57
13
170
6
3
13
307
24
16
31
30
1
3
1
ATTENDING CHILD SUPPORT ENFORCEMENT AUTOMATED
MANAGEMENT SYSTEM (CAMS)TRAINING
361
CHILD SUPPORT ENFORCEMENT AUTOMATED MANAGEMENT
SYSTEM (CAMS)101
365
26
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)101
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)102
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)103
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)104
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)105
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)106
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)106
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)106
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
GETTING STARTED WITH CHILD SUPPORT ENFORCEMENT
AUTOMATED MANAGEMENT SYSTEM (CAMS)
368
USING CHILD SUPPORT ENFORCEMENT AUTOMATED
MANAGEMENT SYSTEM (CAMS)- PART I
16
USING CHILD SUPPORT ENFORCEMENT AUTOMATED
MANAGEMENT SYSTEM (CAMS)- PART II
5
LOADING AND LOCATING BUSINESS PARTNER DATA
379
CHILD SUPPORT ENFORCEMENT AUTOMATED MANAGEMENT
SYSTEM (CAMS)GET TOGETHER
564
CHILD SUPPORT ENFORCEMENT AUTOMATED MANAGEMENT
SYSTEM (CAMS)GET TOGETHER O
1
CHILD SUPPORT ENFORCEMENT AUTOMATED MANAGEMENT
SYSTEM (CAMS)GET TOGETHER - MODEL
41
CHILD SUPPORT ENFORCEMENT AUTOMATED MANAGEMENT
SYSTEM (CAMS)GET TOGETHER MANATEE
1
27
(CAMS)106
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)106
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)107
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)108
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)108
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)108
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)108
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)108
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)108
CSECHILD
SUPPORT
CHILD SUPPORT ENFORCEMENT AUTOMATED MANAGEMENT
SYSTEM (CAMS)GET TOGETHER (ALL LOCATIONS)
2
PRACTICAL EXERCISES WITH CHILD SUPPORT ENFORCEMENT
AUTOMATED MANAGEMENT SYSTEM (CAMS)
33
MANAGE CASE
128
MANAGE CASE O
2
MANAGE CASE-1
3
MANAGE CASE - MODEL
17
MANAGE CASE - MODEL CLASS
3
MANAGE CASE - REGION 1 ONLY
5
DATA MANAGEMENT AND LOCATE
28
161
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)109
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)109
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)109
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)110
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)114
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)140
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)140
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)140
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
DATA MANAGEMENT AND LOCATE-1
4
DATA MANAGEMENT AND LOCATE - MODEL
54
MANAGE CASE PRACTICAL EXERCISES
21
MANAGE DISPUTE PRACTICAL EXERCISES
CLOSE CASE
2
240
CLOSE CASE -
7
CLOSE CASE - PM
6
CLOSE CASE - MODEL
17
29
SYSTEM
(CAMS)140
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)140
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)141
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)142
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)142
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)143
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)143
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)144
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)145
CSECHILD
CLOSE CASE (MIA ONLY)
28
INTERCEPTS PRACTICAL EXERCISES
3
ASSISTING CUSTOMERS USING CHILD SUPPORT
ENFORCEMENT AUTOMATED MANAGEMENT SYSTEM (CAMS)
1
ASSISTING CUSTOMERS USING CHILD SUPPORT
ENFORCEMENT AUTOMATED MANAGEMENT SYSTEM
(CAMS)(MIA ONLY)
ASSISTING EXTERNAL PARTIES
ASSISTING EXTERNAL PARTIES (MIA ONLY)
20
1
20
MANAGING CAMPAIGNS USING CHILD SUPPORT
ENFORCEMENT AUTOMATED MANAGEMENT SYSTEM (CAMS)
1
EDUCATING EXTERNAL PARTIES
REMEDIES INITIATED BY ENFORCEMENT TOOL SELECTION
1
1
30
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)149
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)156
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)158
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)159
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)202
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)205
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)208
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)209
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
PRACTICAL EXERCISES
LEGAL REMEDIES PRACTICAL EXERCISES
7
SPECIALIZED ETS REMEDIES PRACTICAL EXERCISES
10
FUNDAMENTALS OF WINIC
53
ENFORCE COMPLIANCE AND COMMON REMEDIES PRACTICAL
EXERCISES
11
SPECIALIZED REMEDIES IN ENFORCE COMPLIANCE
PRACTICAL EXERCISES
REMEDIES FOR GENERALIST AND REFERRAL PRACTICAL
EXERCISES
9
11
REMEDIES FOR PO - COMPLIANCE I
3
REMEDIES FOR PO - COMPLIANCE II
3
31
MANAGEMENT
SYSTEM
(CAMS)210
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)212
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)213
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)214
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)214
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)214
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)214
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)215
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)215
REMEDIES FOR INSUFFICIENCY RESOLUTION
REMEDIES FOR INSUFFICIENCY RESOLUTION PRACTICAL
EXERCISES
ENFORCE COMPLIANCE & COMMON REMEDIES I
ENFORCE COMPLIANCE & COMMON REMEDIES I -
ENFORCE COMPLIANCE & COMMON REMEDIES I - MODEL
ENFORCE COMPLIANCE & COMMON REMEDIES I - REGION 1
ONLY
ENFORCE COMPLIANCE & COMMON REMEDIES II
ENFORCE COMPLIANCE & COMMON REMEDIES II -MODEL
32
132
4
172
2
27
8
150
32
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)215
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)215
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)216
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)217
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)217
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)218
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)218
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)219
CSECHILD
SUPPORT
ENFORCEMENT
ENFORCE COMPLIANCE & COMMON REMEDIES II - MODEL
ENFORCE COMPLIANCE & COMMON REMEDIES II - REGION 1
ONLY
14
8
SPECIALIZED REMEDIES IN ENFORCE COMPLIANCE
159
REMEDIES FOR GENERALIST AND REFERRAL
160
REMEDIES FOR GENERALIST AND REFERRAL - MODEL
SPECIALIZED ETS & LEGAL REMEDIES
SPECIALIZED ETS AND LEGAL REMEDIES
1
135
13
COMPLETING CHILD SUPPORT ENFORCEMENT AUTOMATED
MANAGEMENT SYSTEM (CAMS)TASKS
500
COMPLETING CHILD SUPPORT ENFORCEMENT AUTOMATED
MANAGEMENT SYSTEM (CAMS)TASKS -
1
33
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)219
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)219
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)219
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)220
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)221
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)222
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)222
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)222
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
COMPLETING CHILD SUPPORT ENFORCEMENT AUTOMATED
MANAGEMENT SYSTEM (CAMS)TASKS - MODEL
63
COMPLETING CHILD SUPPORT ENFORCEMENT AUTOMATED
MANAGEMENT SYSTEM (CAMS)TASKS BRADENTON
2
REMEDIES FOR PO - COMPLIANCE
1
MANAGE DISPUTES
4
BPRVR- REGION 1 ONLY
12
BPRVR-LICENSE & REGISTRATION SUSPENSION ON CHILD
SUPPORT ENFORCEMENT AUTOMATED MANAGEMENT
SYSTEM (CAMS)
564
BPRVR-LICENSE & REGISTRATION SUSPENSION ON CHILD
SUPPORT ENFORCEMENT AUTOMATED MANAGEMENT
SYSTEM (CAMS)O
34
BPRVR-LICENSE & REGISTRATION SUSPENSION ON CHILD
SUPPORT ENFORCEMENT AUTOMATED MANAGEMENT
SYSTEM (CAMS)- MODEL
8
34
(CAMS)222
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)301
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)302
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)303
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)304
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)400
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)400
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)900
CSECHILD
SUPPORT
ENFORCEMENT
AUTOMATED
MANAGEMENT
SYSTEM
(CAMS)902
EXTPF 101
EXTPLANG01
BUSINESS PARTNERS IN CHILD SUPPORT ENFORCEMENT
AUTOMATED MANAGEMENT SYSTEM (CAMS)
390
CASES IN CHILD SUPPORT ENFORCEMENT AUTOMATED
MANAGEMENT SYSTEM (CAMS)
402
ACTIVITIES IN CHILD SUPPORT ENFORCEMENT AUTOMATED
MANAGEMENT SYSTEM (CAMS)
409
SERVICE CONTRACTS IN CHILD SUPPORT ENFORCEMENT
AUTOMATED MANAGEMENT SYSTEM (CAMS)
412
REPORTING IN CHILD SUPPORT ENFORCEMENT AUTOMATED
MANAGEMENT SYSTEM (CAMS)FOR MANAGERS
42
REPORTING IN CHILD SUPPORT ENFORCEMENT AUTOMATED
MANAGEMENT SYSTEM (CAMS)FOR MANAGERS - MODEL
11
CHILD SUPPORT ENFORCEMENT AUTOMATED MANAGEMENT
SYSTEM (CAMS)PILOT LEVEL 3 SURVEY - EMPLOYEE
1
CHILD SUPPORT ENFORCEMENT AUTOMATED MANAGEMENT
SYSTEM (CAMS)WAVE 1 LEVEL 3 SURVEY - EMPLOYEE
People First Basic Navigation
NIH PLAIN LANGUAGE ONLINE TRAINING
2
1
2
35
EXTSAPCRM1
EXTSAPTEC1
FREAB 7275
FREAB 7298
FREAB 7944
GTASUNA100
GTASUNA300
GTASUNA510
GTASUNC200
GTASUNC210
GTASUNE100
GTASUNE110
GTASUNI100
GTASUNI110
GTASUNR125
GTASUNR200
GTASUNR210
GTASUNR215
GTASUNT100
GTASUNW100
IAAO 101 B
IAAO 102 A
IAAO 102 B
SAPCRM AND CR100
SAPTEC FUNDAMENTALS OF SAP WEB AS
USPAP UPDATE
APPRAISAL LAWS AND RULES
ROLES/RESPONSIBILITIES OF SUPERVISOR/TRAINEE
SUNTAX AUDIT INTAKE
SUNTAX AUDIT SUPPORT STAFF ACTIVITIES
SUNTAX UT AUDIT LEAD DEVELOPMENT
SUNTAX UT COLLECTIONS
SUNTAX UT CENTRAL COLLECTION
SUNTAX EXPERIENCE RATING
SUNTAX EXPERIENCE RATING
INTRODUCTION TO SUNTAX
SUNTAX RESEARCH TECHNIQUES
REGISTRATION ACTIVITY MANAGEMENT
SUNTAX UT REGISTRATION
SUNTAX UT REGISTRATION-SOCIAL UPDATE
SUNTAX UT CENTRAL COLLECTION SOCIAL UPDATE
SUNTAX TIME TRACKING
SUNTAX BUSINESS INTELLIGENCE SYSTEM
FUNDAMENTALS OF REAL PROPERTY APPRAISAL SECTION B
INCOME APPROACH TO VALUATION SECTION A
INCOME APPROACH TO VALUATION SECTION B
Total
18
25
1
1
1
1
18
273
440
137
12
4
249
214
48
187
475
135
34
228
19
20
25
36587
36
APPENDIX B
L E V E L 1 C O U R S E E VA L UA T I O N C H A RT S
37
ha
d
ic
al
og
O
bj
e
ly
le
ar
ct
iv
ec
es
w
er
ec
tiv
sta
te
d.
es
al
w
str
er
Co
e
u
ct
nt
m
ur
en
et
ea
.
tr
nd
el
ev
f
l
an
ow
O
tt
ve
.
o
Tr
ra
yo
ll
ai
ur
ni
ra
jo
ng
tin
b.
g
m
V
of
at
Tr
isu
e
c
a
r
ou
in
i
al
a
in
ls
rs
ai
g
e.
w
ds
ac
er
su
tiv
eu
pp
i
se
tie
or
fu
sw
te
l.
d
er
Co
th
eu
ec
ur
se
se
on
fu
he
te
l.
nt
ld
Eq
de
in
Ex
ui
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ry
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se
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ow
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i
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ur
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to
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re
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at
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i
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qu
d
pr
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io
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n
ta
s.
tio
A
n
pp
s
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ea
En
ill
re
s.
co
d
Tr
ur
pr
ea
a
e
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te
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ed
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re
pa
pa
d.
rti
rti
ci
ci
O
p
p
ve
an
O
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t
ve
ra
io
ts
ll,
n.
ra
re
ll
sp
ho
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ec
w
t
tfu
in
w
g
ou
lly
of
ld
.
in
yo
s
tru
u
ra
c
to
te
r.
th
is
co
ur
se
?
rs
e
Co
u
O
bj
rating
ha
d
ic
al
og
O
bj
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es
w
er
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tiv
le
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ly
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te
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e
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er
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e
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ct
nt
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ur
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nd
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f
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ow
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ve
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o
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ra
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ra
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ng
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b.
g
m
V
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at
Tr
isu
e
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r
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in
i
al
a
in
ls
rs
ai
g
e.
w
ds
ac
er
su
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eu
pp
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sw
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th
eu
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ur
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ld
Eq
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ui
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ry
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.
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se
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ow
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i
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ty
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ur
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at
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ta
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n
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ill
re
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co
d
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ur
pr
ea
a
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g
te
pa
ed
d
re
pa
pa
d.
rti
rti
ci
ci
O
p
p
ve
an
O
a
t
ve
ra
io
ts
ll,
n.
ra
re
ll
sp
ho
ra
ec
w
t
tfu
in
w
g
ou
lly
of
ld
.
in
yo
s
tru
u
ra
c
to
te
r.
th
is
co
ur
se
?
ur
se
Co
O
bj
rating
True Colors Training
4.60
4.50
4.40
4.30
4.20
4.10
4.00
3.90
3.80
3.70
item
True Colors Training
5.00
4.90
4.80
4.70
4.60
4.50
4.40
4.30
item
38
ur
se
ec
tiv
ha
d
es
w
er
e
a l Ob cle
a
og
je
ct rly
ic
iv
Co al
es state
s
nt
t
en ruc wer d.
t r tur
em
el
e
Tr Ov eva and et.
nt
er
ai
al
ni
V
to flow
l
isu
n
y
al Tra g m ratin ou .
r
a
ai
ds inin teri g o job
s u g a als f co .
pp
ct
ur
w
i
o
Co rte vitie ere se.
ur d th s w use
se
e c er ful
Ex
h
eu .
hi Equ eld ont
en sef
bi
i
i
p
n
t d ul.
Ex ted m
a
e
e
q
hi
bi kno nt u ual live
te
d wle sed ity f ry.
ab
dg
w
a
as cil
ili
e
it
o
ty
o
to f co f q y.
Ex
ur ua
re
li
s
s
hi
bi pon e m ty.
te
d d to ater
pr
es que ial.
en
ta stio
A
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e
c
ea
te our ared ski
d
a
l
Ex
pa ged pr ls.
e
rti
hi
bi
ci par pare
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t
Ex ted ve pa
n icip d.
ra
hi
bi kno ll r ts re ati
te
a
w
sp on
ti
d
ec .
ab ledg ng
of tfu
ili
e
of
ty
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s
.
t
c
Ex o re our truc
s
t
s
hi
bi pon e m or.
te
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pr
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en
ta stio
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ea
ea co
sk
r
ur
te
il
d
a ed
O
pa ged pr ls.
ve
ep
rti
p
ra
ll, Ov cip art are
ho era an icip d.
ts
w
l
a
w l ra res tio
ou
t
pe n.
ld ing
ct
fu
o
yo
u f ins lly.
ra
te truc
th
is tor.
co
ur
se
?
Co
O
bj
rating
True Colors Teambuilding Training
4.50
4.40
4.30
4.20
4.10
4.00
3.90
3.80
3.70
item
39
Workplace Ethics for Leaders
6.00
5.00
rating
4.00
3.00
2.00
1.00
0.00
The
objectives
were clearly
stated.
The
objectives
were met.
Overall, how
The
Course had The content Overall, how The training The training The visual Course was
equipment would you
held in a
aids
activities
materials
a logical was relevant would you
rate this
used was of
quality
were useful. were useful. supported
rate the
structure to your job.
course?
quality.
facility.
the content.
course
and flow.
content?
item
40
ha
d
ic
al
og
O
bj
ec
es
w
er
ec
tiv
le
ar
ec
tiv
ly
sta
te
d.
e
sw
al
str
er
Co
e
u
ct
nt
m
ur
en
et
ea
.
tr
nd
el
ev
f
l
an
ow
O
tt
ve
.
o
Tr
ra
yo
ll
ai
ur
ni
ra
jo
ng
tin
b.
g
m
V
of
at
Tr
isu
e
c
a
r
ou
in
i
al
a
in
ls
rs
ai
g
e.
w
ds
ac
er
su
tiv
eu
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ill
re
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co
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Tr
ur
pr
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a
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pa
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ci
ci
O
p
p
ve
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a
t
ve
ra
io
ts
ll,
n.
ra
re
ll
sp
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ra
ec
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t
tfu
in
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lly
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ld
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in
yo
s
tru
u
ra
c
to
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r.
th
is
co
ur
se
?
ur
se
Co
O
bj
rating
Meeting Management
4.80
4.70
4.60
4.50
4.40
4.30
4.20
4.10
4.00
3.90
3.80
3.70
item
41
42
Level 1 Survey - Building Respectful Workplace
4.60
Rating (5 = Strongly Agree; 1 = Strongly Disagree)
4.55
4.50
4.45
4.40
4.35
4.30
4.25
4.20
4.15
4.10
4.05
The
The
Course
The
objectives objectives
had a
content
were
were met. logical
was
clearly
structure relevant to
stated.
and flow. your job.
Overall,
The
how would training
you rate materials
the course
were
content?
useful.
Questions
43
The
The visual Course
The
training
aids
was held in equipment
activities supported a quality used was
were
the
facility. of quality.
useful.
content.
ha
d
ic
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og
O
bj
ly
le
ar
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ec
es
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te
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w
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er
Co
em
uc
nt
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en
et
re
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an
el
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a
nt
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ve
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to
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ra
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ll
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ur
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ra
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ng
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m
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at
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isu
er
co
ai
ia
al
ni
ur
ls
ng
ai
se
w
ds
.
ac
er
su
tiv
eu
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i
s
t
ie
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or
s
u
te
l.
w
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er
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th
eu
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ur
s
se
on
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he
ul
te
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ui
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lls
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d
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ur
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.
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ve
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ve
ra
s
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ur
se
Co
O
bj
rating
Meeting Management
4.90
4.80
4.70
4.60
4.50
4.40
4.30
4.20
4.10
4.00
3.90
3.80
item
44
ha
d
ic
al
og
O
bj
ly
le
ar
ec
tiv
ec
es
w
er
ec
tiv
sta
te
d.
es
al
w
str
er
Co
em
uc
nt
tu
en
et
re
.
tr
an
el
d
ev
flo
a
nt
O
w
ve
.
to
Tr
ra
yo
ll
ai
ur
ni
ra
jo
ng
tin
b.
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m
V
of
at
Tr
isu
er
co
ai
ia
al
ni
ur
ls
ng
ai
se
w
ds
.
ac
er
su
tiv
eu
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i
s
t
ie
ef
or
s
u
te
l.
w
d
er
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th
eu
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ur
s
se
on
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ul
te
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ld
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ui
liv
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ua
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se
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ow
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le
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ity
ur
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a
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n
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lls
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ur
pr
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pa
.
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ci
ci
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pa
pa
ve
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nt
tio
ve
ra
s
ll,
n.
ra
re
ll
sp
ho
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ec
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lly
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in
yo
s
t
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ru
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ct
te
or
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th
is
co
ur
se
?
ur
se
Co
O
bj
rating
Meeting Management
4.90
4.80
4.70
4.60
4.50
4.40
4.30
4.20
4.10
4.00
3.90
3.80
item
45
ha
d
O
bj
ly
le
ar
ec
tiv
ec
es
w
er
lo
g
ec
tiv
ic
sta
te
d.
es
w
al
er
Co
s tr
em
u
nt
ct
et
en
ur
.
O
tw
e&
ve
as
ra
flo
ll
r
el
ra
w
ev
tin
.
an
Tr
g
tt
ai
of
o
ni
co
jo
ng
ur
b.
m
se
at
Tr
co
er
ai
n
i
n
al
te
V
in
sw
nt
isu
g
.
ac
er
al
tiv
eu
ai
iti
ds
s
ef
es
su
u
l.
w
pp
er
Co
or
eu
ur
tc
s
se
on
ef
he
ul
te
.
nt
ld
Eq
de
in
ui
liv
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pm
er
ua
y.
en
lit
tu
y
Ex
se
fa
ci
d
hi
lit
w
bi
O
as
y.
te
ve
d
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ra
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kn
l
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ua
ow
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ra
lit
bi
tin
le
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te
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e
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ili
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ur
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ur
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re
m
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Ex
at
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ia
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te
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es
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n
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lls
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co
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.
d
ur
ea
pr
ag
ep
te
ed
d
ar
pa
ed
pa
rti
.
rti
ci
ci
pa
pa
O
n
ve
tio
ts
ra
w
n.
ll
ith
ra
re
tin
s
p
g
ec
of
t.
In
s tr
uc
to
r?
se
ur
Co
O
bj
rating
Plain Language Training
5.10
5.00
4.90
4.80
4.70
4.60
4.50
4.40
4.30
4.20
4.10
item
46
ha
d
ic
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bj
rating
Problem-solving Tools Training
5.00
4.80
4.60
4.40
4.20
4.00
3.80
3.60
item
47
ai
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V
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se
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Co
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bj
rating
Problem-solving Tools Training
5.00
4.90
4.80
4.70
4.60
4.50
4.40
4.30
4.20
4.10
4.00
3.90
item
48
ai
ds
g
g
at
e
th
e
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to
ob
.
se
f
eu
et
.
w
.
fl o
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m
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?
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V
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se
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Co
O
bj
rating
Problem-solving Tools Training
5.00
4.90
4.80
4.70
4.60
4.50
4.40
4.30
4.20
4.10
4.00
3.90
item
49
ha
d
al
og
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tiv
Th
bj
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tiv
ec
le
bj
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w
er
O
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w
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se
ur
Co
Th
rating
Supervisor Seminar I Training
6.00
5.00
4.00
3.00
2.00
1.00
0.00
item
50
ha
d
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og
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tiv
Th
bj
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se
ur
Co
Th
rating
Supervisor Seminar I Training
5.00
4.95
4.90
4.85
4.80
4.75
4.70
4.65
4.60
4.55
4.50
4.45
item
51
ha
d
al
og
eo
es
tiv
Th
bj
ec
eo
tiv
ec
le
bj
ec
w
er
O
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ra
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w
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th
ly
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in
str
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to
r?
se
ur
Co
Th
rating
Supervisor Seminar I Training
5.00
4.95
4.90
4.85
4.80
4.75
4.70
4.65
4.60
4.55
4.50
4.45
item
52
ha
d
al
og
eo
es
tiv
Th
bj
ec
eo
tiv
ec
le
bj
ec
w
er
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ly
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w
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str
er
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w
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ra
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ai
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ly
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in
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se
ur
Co
Th
rating
Supervisor Seminar I Training
5.00
4.95
4.90
4.85
4.80
4.75
4.70
4.65
4.60
4.55
4.50
4.45
item
53
ur
se
ec
tiv
ha
d
es
w
er
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a l Ob cle
ar
og
je
ly
c
i
Co cal tive sta
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en
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Ex ited pm n a nt d ful.
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bj
rating
True Colors Teambuilding Training
4.50
4.40
4.30
4.20
4.10
4.00
3.90
3.80
3.70
item
54
ha
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ly
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rating
True Colors Team Building Training
5.00
4.90
4.80
4.70
4.60
4.50
4.40
4.30
4.20
4.10
4.00
item
55
Level 1 Survey - Meeting Management
Rating (5 = Strongly Agree; 1 = Strongly Disagree)
4.70
4.60
4.50
4.40
4.30
4.20
4.10
4.00
Objectives Objectives Course had
Content
were clearly were met.
a logical
relevant to
stated.
structure
your job.
and flow.
Overall
rating of
course.
Training
Training
Visual aids Course held Equipment
materials
activities
supported in a quality used was of
were useful. were useful. the content
facility.
quality.
delivery.
Questions
56
Level 1 Survey - PDA Quick Start
4.90
Rating (5 = Strongly Agree; 1 = Strongly Disagree)
4.88
4.86
4.84
4.82
4.80
4.78
4.76
4.74
4.72
Objectives Objectives
were clearly were met.
stated.
Course had
a logical
structure
and flow.
Content
relevant to
your job.
Overall
rating of
course.
Training
Training
Visual aids Course held Equipment
materials
activities
supported in a quality used was of
were useful. were useful. the content
facility.
quality.
delivery.
Questions
Level 1 Survey - Problem Solving
Rating (5 = Strongly Agree; 1 = Strongly Disagree)
4.70
4.60
4.50
4.40
4.30
4.20
4.10
Objectives
were clearly
stated.
Objectives
were met.
Course had a Content
logical
relevant to
structure and your job.
flow.
Overall
rating of
course.
Training
Training
Visual aids Course held Equipment
materials
activities
supported in a quality used was of
were useful. were useful. the content
facility.
quality.
delivery.
Questions
57
Level 1 Survey - DCF Site Visits
Rating (5 = Strongly Agree; 1 = Strongly Disagree)
5.10
5.00
4.90
4.80
4.70
4.60
4.50
4.40
4.30
4.20
The
objectives
were clearly
stated.
The
objectives
were met.
Course had a The content Overall, how The site visit The site visit The visual The site visit
logical
was relevant would you
materials
activities
aids
facilities were
structure and to your job.
rate the
were useful
were
supported the of quality.
flow.
course
(handouts,
beneficial.
site visit.
content?
etc.)
Questions
58
Level 1 Survey - Supervisor Seminar
Rating (5 = Strongly Agree; 1 = Strongly Disagree)
4.85
4.80
4.75
4.70
4.65
4.60
4.55
4.50
4.45
4.40
4.35
4.30
The
objectives
were
clearly
stated.
The
Course had The content Overall,
objectives
a logical
was
how would
were met. structure relevant to you rate
and flow.
your job.
course
content?
Training
materials
were
useful.
Questions
59
Training
activities
were
useful.
Visual aids Course held Equipment
supported in a quality used was
content
facility.
of quality.
delivery.
Level 1 Survey - True Colors
4.50
Rating (5 = Strongly Agree; 1 = Strongly Disagree)
4.45
4.40
4.35
4.30
4.25
4.20
4.15
4.10
4.05
4.00
Objectives Objectives Course had
Content
were clearly were met.
a logical
relevant to
stated.
structure
your job.
and flow.
Overall
rating of
course.
Training
Training
Visual aids Course held Equipment
materials
activities
supported in a quality used was of
were useful. were useful. the content
facility.
quality.
delivery.
Questions
60
Level 1 Survey - Valuing People
Rating (5 = Strongly Agree; 1 = Strongly Disagree)
4.60
4.55
4.50
4.45
4.40
4.35
4.30
4.25
4.20
4.15
The
The
objectives objectives
were clearly were met.
stated.
Course had The content Overall, how The training The training The visual Course was
The
a logical was relevant would you
materials
activities
aids
held in a
equipment
structure to your job.
rate the were useful. were useful. supported
quality
used was of
and flow.
course
the content.
facility.
quality.
content?
Questions
61
APPENDIX C
L E V E L 2 S T U D E N T P E R F OR M A N C E E VA L UA T I ON S
62
Level Two Data
.
Online Course
Mean Percent Standard Deviation N
Evolution of Quality
90
7.4
11
Baldrige Management System
97
6.4
19
Problem Solving Tools for Teams
91
6.9
157
63
A P P E N D I X D L E V E L 3 S T U D E N T A N D S U P E RV I S O R C OU R S E E VA L UA T I ON
C H A RT S
64
Level 3 Supervisor Seminar Student
4.70
4.60
4.50
4.40
rating
4.30
4.20
4.10
4.00
3.90
3.80
3.70
My
The
I feel
I had the
knowledge knowledge motivated to materials
and skills in and skills
use the
and
this area
taught in
knowledge equipment I
have
this course and skills on needed to
increased as
are
the job.
apply the
a result of important to
knowledge
this course.
my job.
and skills.
Since the I have used
training, I
the
have had an knowledge
opportunity and skills on
to apply the
the job.
knowledge
and skills I
learned.
item
65
The
My
My coknowledge supervisor
workers
and skills I
has
were
learned have supported supportive of
helped me
me in my my attempts
work more attempts to to use the
effectively
apply the
new
and/or
knowledge knowledge
efficiently. and skills
and skills.
taught in
this class.
In the next Overall, I
six months, believe this
I expect to
was a
have an
valuable
opportunity
course.
to use the
knowledge
and skills I
learned.
Level 3 Supervisor Seminar Supervisor
5.00
4.50
4.00
3.50
rating
3.00
2.50
2.00
1.50
1.00
0.50
0.00
My
employee's
knowledge
and skills in
this area
have
increased as
a result of
this course.
My
My
The
employee
knowledge employee
has the
has been
and skills
taught in motivated to materials
and
use the
this course
knowledge equipment
are
important to and skills on needed to
apply the
the job.
my
knowledge
employee's
and skills
job.
they learned.
My
Since the
training, my employee
employee has used the
has had an knowledge
opportunity and skills on
the job.
to apply the
knowledge
and skills
they learned.
item
66
I have
The
knowledge supported
my
and skills
employee's
my
employee attempts to
learned has apply the
helped my knowledge
and skills
employee
work more taught in the
class.
effectively
and/or
efficiently.
My
employee's
co-workers
have been
supportive of
attempts to
use the new
knowledge
and skills.
In the next Overall, I
six months, believe this
was a
I expect that
valuable
my
course.
employee
will have an
opportunity
to use the
knowledge
and skills
they learned.
Level 3 Problem Solving Student
5.00
4.50
4.00
3.50
rating
3.00
2.50
2.00
1.50
1.00
0.50
0.00
I had the
I feel
The
My
knowledge knowledge motivated to materials
and
use the
and skills in and skills
knowledge equipment I
taught in
this area
this course and skills on needed to
have
apply the
the job.
are
increased as
knowledge
a result of important to
and skills.
my job.
this course.
Since the I have used
the
training, I
have had an knowledge
opportunity and skills on
the job.
to apply the
knowledge
and skills I
learned.
item
67
My coMy
The
workers
knowledge supervisor
were
has
and skills I
learned have supported supportive of
me in my my attempts
helped me
work more attempts to to use the
new
apply the
effectively
knowledge knowledge
and/or
and skills.
efficiently. and skills
taught in
this class.
In the next Overall, I
six months, believe this
was a
I expect to
valuable
have an
course.
opportunity
to use the
knowledge
and skills I
learned.
Level 3 Problem Solving Supervisor
4.60
4.50
4.40
rating
4.30
4.20
4.10
4.00
3.90
3.80
3.70
My
employee's
knowledge
and skills in
this area
have
increased as
a result of
this course.
My
My
The
employee
knowledge employee
has the
has been
and skills
taught in motivated to materials
and
use the
this course
knowledge equipment
are
important to and skills on needed to
apply the
the job.
my
knowledge
employee's
and skills
job.
they learned.
My
Since the
training, my employee
employee has used the
has had an knowledge
opportunity and skills on
the job.
to apply the
knowledge
and skills
they learned.
item
68
I have
The
knowledge supported
my
and skills
employee's
my
employee attempts to
learned has apply the
helped my knowledge
and skills
employee
work more taught in the
class.
effectively
and/or
efficiently.
My
employee's
co-workers
have been
supportive of
attempts to
use the new
knowledge
and skills.
In the next Overall, I
six months, believe this
was a
I expect that
valuable
my
course.
employee
will have an
opportunity
to use the
knowledge
and skills
they learned.
Level 3 Meeting Management Student
4.60
4.40
rating
4.20
4.00
3.80
3.60
3.40
My
The
I feel
I had the
knowledge knowledge motivated to materials
and skills in and skills
use the
and
this area
taught in
knowledge equipment I
have
this course and skills on needed to
increased as
are
the job.
apply the
a result of important to
knowledge
this course.
my job.
and skills.
Since the I have used
training, I
the
have had an knowledge
opportunity and skills on
to apply the
the job.
knowledge
and skills I
learned.
item
69
The
My
My coknowledge supervisor
workers
and skills I
has
were
learned have supported supportive of
helped me
me in my my attempts
work more attempts to to use the
effectively
apply the
new
and/or
knowledge knowledge
efficiently. and skills
and skills.
taught in
this class.
In the next Overall, I
six months, believe this
I expect to
was a
have an
valuable
opportunity
course.
to use the
knowledge
and skills I
learned.
Level 3 Meeting Management Supervisor
4.60
4.50
4.40
4.30
rating
4.20
4.10
4.00
3.90
3.80
3.70
3.60
3.50
My
employee's
knowledge
and skills in
this area
have
increased as
a result of
this course.
My
My
The
employee
knowledge employee
has the
has been
and skills
taught in motivated to materials
and
use the
this course
knowledge equipment
are
important to and skills on needed to
apply the
the job.
my
knowledge
employee's
and skills
job.
they learned.
My
Since the
training, my employee
employee has used the
has had an knowledge
opportunity and skills on
the job.
to apply the
knowledge
and skills
they learned.
item
70
I have
The
knowledge supported
my
and skills
employee's
my
employee attempts to
learned has apply the
helped my knowledge
and skills
employee
work more taught in the
class.
effectively
and/or
efficiently.
My
employee's
co-workers
have been
supportive of
attempts to
use the new
knowledge
and skills.
In the next Overall, I
six months, believe this
was a
I expect that
valuable
my
course.
employee
will have an
opportunity
to use the
knowledge
and skills
they learned.
E N D OF R E P ORT
Florida Department of Revenue Office of Communication and Professional Development
Workplace Learning and Performance Business Process
F I S C A L Y E A R J U LY 1 , 2 0 0 7 - J U N E 3 0 , 2 0 0 8
71