Mandeep Singh Aasht
Executive Housekeeper
Jaypee Palace Hotel & Convention Centre, Agra-INDIA
350-Keys -5*Deluxe Luxury Hotel, www.jaypeehotels.com
Mobile: +91-9927911211 ~ E-Mail: mandeepsinghaasht@gmail.com
Seeking senior level career enrichment in Housekeeping Operations with a growth oriented ,highly
reputed organisation in the Hospitality industry.
Career Facets –Major Awards & Achievements:

Won the Prestigious Award of ‘Best Executive Housekeeper of INDIA” in
‘Hotelier India Awards-2011’.

Won the “Best Young Executive Housekeeper of INDIA” at FHRAI Awards2010 ( Federation of Hotels & Restaurants Association of India ).
APERCU
 Acclimatized professional with over 15 years of incisive experience in the hotels / hospitality industry:
- Strategic Planning
- Profit Centre Operations
- Budgetary Control
- Housekeeping Operations
- Documentation
- Resource Management
- Exceeding Guest Satisfaction
- Training & Development
- Team Management
 Currently serving at Jaypee Palace Hotel & Convention Centre, Agra as Executive Housekeeper.
 Demonstrative excellence in executing housekeeping activities in the organization with new initiatives for
restructuring of Creative Housekeeping SOPs & Innovative Operations
 Adept in implementing unique and innovative styles of operations & creativity during interior decoration and
designing.
 Expertise in conducting the renovation and interiors decoration including many refurbishments & interiors of
guest rooms and lobby.
 Proficient at exceeding the Guests-Expectations & creating Guest-Delight by providing quality service.
 Adept at designing & implementing Standard Operating Procedures, Systems & Controls, Team Motivational
Exercises and Guest Service Standards.
 Have strong technical acumen with good leadership qualities & motivated with a drive to deliver results and
achieve objectives.
CORE COMPETENCIES
Strategy Planning
 Overseeing the budgeting of revenues and adhering to it, thereby ensuring cost control, requisition control
as well as ensuring competitive negotiated rates of suppliers, upholsters & tailors.
 Developing systems and procedures that achieve highest cost efficiency and guest satisfaction.
 Mapping service standards regarding cleanliness, amenities & maintenance in rooms, public areas and
ensure adherence to these.
Housekeeping Operations
 Implementing the housekeeping policies and standardizing systems / processes, ensuring smooth and
efficient operations.
 Checking quality of house-cleaning in guest rooms with particular attention to suites, VIP Guests.
 Inspecting the public areas, rooms and the entire hotel premises for its up-keep and maintenance.
Resource Management
 Coordinating with the purchase department & suppliers of housekeeping cleaning agents, guest supplies &
equipments and maintaining the housekeeping stores.
 Monitoring and controlling consumption of guest and cleaning supplies; devising methods for optimal usage
of cleaning supplies.
 Indenting and distributing all guest room supplies through proper procedure, thereby ensuring minimum
wastage & pilferage.
Documentation Operations
 Updating the stock ledgers, record keeping, inventory, MIS reports regularly and preparing SOPs, training
handouts, presentations & daily e-mail correspondence.
 Handling all computer related work, returnable/ non returnable gate pass, indenting and following up on
pending purchase items, auditing process
 Liaising with Front Office, F&B/Banquets, Purchase, Maintenance team and related departments’ suppliers.
Team Management
 Managing a team of approximately 150 Team Members, entailing 2 Deputy Housekeepers, 2 Assistant
Managers, 3 Housekeeping Executives, 8 Housekeeping Supervisors, 3 Public Area Supervisors, 3 Laundry
Supervisors, 63 Housekeeping Floor Attendants, 35 Public Areas and 22 Laundry Attendants & Contract
Staff (Gardeners, Tailor, Upholstery, Painter / Polisher & Pest Control Operators).
 Taking Monthly Departmental Meeting, Weekly Supervisors Meeting & Daily Managers Meetings to Ensure
Two-Way effective Communication is maintained with in the department.
Achievements in Training & Team Development
 Designed & Implemented L- 24 X 7 prO (A Unique 2-Years Professional Development Program) for Team
Housekeeping, which is Classified into 4-Semesters of 6-months each.
 Semester-1 - Learning Basic Housekeeping Floor-Operations.
 Semester-2 – Learn to Become MENTORS for Semester-1 in Floors Operations.
 Semester-3 – Learning Operations of Other Sections of Housekeeping
 Semester-4– Budgeting, Inventory, Records & Supervisory Skills.
 Effectively classified Jaypee Team - Housekeeping into 4 Houses for various Functional, Fun-At-Work
Competitions and Team Building Exercises
 Introduced the Housekeeping Yearly Awards for Excellence in Jaypee Agra for staff motivation & recognition
of good work by team.
 Created the Unique ‘Housekeeping Flow-Chart SOP Manual’ for Jaypee Palace Hotel, Agra and featured Time
n Motion Study.
 Certified Trainer from Etage Exclusive – The Housekeeping Awards Company, Vienna, Austria.
 Training the staff for maximizing productivity and maintaining all relevant records regarding training.
 Creating and sustaining a dynamic environment that fosters development opportunities and motivates high
performance amongst team members.
EMPLOYMENT RECITAL
The Growth Path
Jan’04 - Dec’07
Dec’07 – Dec’09
Since Dec’09
Since Jan’04 with Jaypee Hotels Limited.
Dy. Housekeeper; Jaypee Residency Manor, Mussoorie
Dy. Executive Housekeeper; Jaypee Palace Hotel, Agra
Executive Housekeeper; Jaypee Palace Hotel & Convention Centre, Agra
350-Rooms 5-Star deluxe hotel ,Won the Award of the Best Convention Centre Hotel
of India by Ministry of Tourism Govt. Of India
Notable Milestones
 Distinction of being a nominated Member of the:
 ‘Internal Audit & The Quality Assurance’ Team of Jaypee Hotels Limited for conducting surprise &
periodic planned audits of all Jaypee Hotels, thereby ensuring that all the SOPs are adhered to as per
laid standards.
 ‘HACCP: ISO: 9001’ Team of Jaypee Palace Hotel, Agra and played key instrumental role during the
HACCP Certification Process.
 Independently spearheading the operations of Rooms, Lobby Refurbishment in Jaypee Palace Hotel &
Convention Centre, AGRA Wrote the book on e-Concepts of housekeeping and introduced the drive of eHousekeeping Operations, resulting in revolutionary change in housekeeping.
 Successfully Transformed Jaypee, Agra HK- Department into ‘Jaypee-Housekeeping Centre for Excellence’.
 Established the unique MS-Excel software o ensure micro level tracking of Guest Amenities and Linen,
resulting in proper cost control & avoided pilferage without compromising on service quality.
 Designed the logo of ‘Indian Housekeeper’s Club’ & developed the punch line as ‘Taking Housekeeping
beyond Housekeeping’. Prepared the manual on L-24 X 7 prO (L-Learning / Level, 24 – is 24 months of
Functional - Job Training, 7 – is 7 - months Behavioural Training after successful completion of 24 - months
Functional Training, prO – is for Professional Program for Progress & Promotion).
 Undertook initiative and meticulous approach in executing EPTS (Employee Performance Tracking System)
 Formulated strategies and executed staff direct participation in management & introduced NavaratnasAdvisory Board to EHK which consisted and organized the meetings twice in a month.
Oct’02 – Oct’03 with The Best Western Elite Suites Hotel, Kingdom of Bahrain
As Assistant Housekeeper
A Luxury suites 5-Star Deluxe Hotel.
Notable Milestones
 Distinction of being a Pre-Opening Team Member of Elite Suites, Bahrain.
May’02 – Sep’02 with The Bristol Hotel, Gurgaon
As Executive Assistant Housekeeper
Notable Milestones
 Spearheaded the Department as during 5 months of my tenure there was no Executive Housekeeper.
 Played instrumental role in Implementing HK-SOPs Manual.
 Dexterously handled the Refurbishment of 1-Floor-45 rooms independently.
Oct’99 - May’02 with The Taj Jai Mahal Palace, Jaipur
As Housekeeping Sr.Supervisor (Executive Grade – E-9)
A 5-Star Deluxe Hotel of Taj Group of Hotels.
Notable Milestones
 Holds the merit of being selected by the Area General Manager as the Internal Auditor for Environment
Management System (EMS) ISO: 14001:1996 Certification Processes.
 Was Departmental Trainer & Attended Train the Trainer Program
 Was Selected for Cross Exposure Training at All 3- TAJ Hotels of GOA for 1 month.
 Played a vital role in attaining the Eco-Friendly ISO: 14001:1996 Certification.
Sep’97 – Oct’99 with The Rajvilas – An Oberoi Hotel, Jaipur
As Housekeeping Assistant
A Member of The Leading Hotels of the World.
Notable Milestones
 Distinction of being a Pre-Opening Team Member of Rajvilas - An Oberoi Hotel.
PROFESSIONAL ENHANCEMENT
 1 year Certificate Course in ‘Hospitality Foundation Module’ in 2001, conducted by The Taj Centre of
Excellence, Jaipur.
 Pursuing Certified Hospitality Housekeeping Executive (C.H.H.E) from American Hotel & Lodging
Education Institute.(The CHHE is the Hotel Industry’s highest acknowledgement for professionalism for
Housekeeping Managers in the Hospitality Industry) .
SCHOLASTICS
 MBA (Human Resource Management Honours) from Punjab Technical University in 2009’.
 Three Years Diploma in Hotel Management from Institute of Hotel Management & Catering Technology,
Chandigarh (National Council for Hotel Management, PUSA New Delhi, Sponsored by Ministry of Tourism,
Government of India) in 1994-97 with First Division.
 Graduation (B.A) from Delhi University in 1999.
 12th from Rashtriya Military School, Bangalore, Ministry of Defence, Govt. of India in 1994.
RELEVANT – ACHIEVEMENT LINKS
1. Jaypee Palace Hotel ,Agra - Motivated Team Housekeeping-Video
2. Winners -Hotelier India Awards-2011-"Housekeeper of the Year-Mandeep Singh Aasht"
3. Write Up - Hotelier India Awards -2011- Citation- Mandeep Singh Aasht
4. FHRAI Awards-2010 -Winners - Young Hotel Housekeeper of the Year-Mandeep Singh Aasht
5. LINKEDIN PROFILE - Mandeep Singh Aasht
PERSONAL DOSSIER
Date of Birth
:
17th December, 1975.
Passport No
:
G5392989 Valid till 28/10/2017 place of issue : Chandigarh
Spouse
:
Ritu Aasht- Astt. Manager –Front office –Jaypee Palace Hotel .AGRA.
Permanent Address
:
303-A, Mughal Apartments ,Fatehabad Road , Agra- 282003 ( U.P)