NORMAN D. ST. PIERRE
4 Deer Run Drive, Shrewsbury, MA 01545, (508) 450-6413, Email: norman.stpierre@gmail.com
Professional Capabilities
I currently have over 29 years of experience in Computer and Information Systems. My skills range from Hardware
Field Engineer to Software Engineer to Storage Engineering Architect and Management, and includes almost every
phases of life-cycle development. I have worked extensively in the area of image processing, manipulation,
distribution, and quality control, and have concentrated on Mid-Tier and enterprise-class systems, storage, Storage
Area Networks (SANs), clustering and high-availability, Backup/Recovery, Virtual Tape, performance tuning,
management, and capacity planning.
Academic Background
B.S., Computer Information Systems, Strayer University, Woodbridge, VA, 1995
Other courses include Brocade SAN Design and Advance Troubleshooting, Networking, Cisco Routers, Network
Security, UNIX advance level System Administration, Air Force Electronic Computer Switching Systems Specialist,
Project Management Certification training. Multiple Veritas product education courses. To further my management
skills and development I have attended over 100 hours of professional management education and training.
Professional Positions / Related Experience
Director, Field
Technical Services
Nov 2009 - Present
GreenBytes, Inc
Sr. IT Architect
Jul 2008 – Nov 2009
IBM / Diligent
Northeast Region
Systems Engineering
Manager
Sep 2005 – Jun 2008
Pillar Data Systems
San Jose, CA
Eastern Region
Principal Systems
Focus on building a Pre-Sales engineering team responsible for all aspects of technical field sales
engagement for GreenBytes. I am a working manager responsible for all the same tasks performed by my
team. I have worked on developing presentation material, White Papers, Best Practice Guides and other
field technical collateral. Act as primary technical liaison to all Partner engagements, including training,
solution design and customer deployment. Provide input/feedback to product management for product
development and target market considerations. Provide new hire technical training and skills
development. Train/Mentor all field technical staff to deliver all aspects of field technical material and
systems deployment. I also augment our QA department providing test and evaluation of systems and
software before release to the field.
Performed work on the company-wide IBM/Diligent integration team identifying connections, processes
and procedures for a smooth transition into IBM culture. Created tools for field facing solution
design/validation and processes for design validation for all of IBM on the Diligent ProtecTIER VTL
solution.
As a Sr. IT/Solution Architect, and regional resource, I helped drive Sales in my region that resulted in
the best quarter for the region in Diligent history, which exceeded the sales quota. My activities include
design creation/validation, presentations, seminars, SE mentoring/training, Partner mentoring/training and
development. Successes in wining mindshare from customers such as New York Stock Exchange,
Staples, NY State, CT State agencies and various others. Successful wins include IDC, Albany Medical
Center, University of Buffalo and Thomson Reuters. My duties also include hands on deployment of our
VTL solution into customer environments.
Built a quality team comprised of 11 SE’s, covering Northeast, Southeast and Government Regions. I
have responsibility for hiring, mentoring and supporting all technical pre-sales activities in my
geography. My group was able to achieve roughly 35% of world wide revenue for the company, with
major successes in the New York financials, Medical/Health care and Government areas. I provide
technical sales training to new hires for our field System Engineers and work with management teams in
identifying areas for improvement in the SE process. Worked on developing an SE “Ramp-up Guide”
used to acclimate and train new hire SE’s to ensure they are meet standards. Identified and co-authored
the SE Roles and Responsibilities for which each SE is held accountable. Obtained a Storage Networking
Industry Association (SNIA) Certification in 2006 and have produced a white paper on disk based backup
concepts and advantages with Pillar.
Supporting two Sales Executives, one in the Boston area and the other in Southern New England. I was
Resume for Norman St.Pierre, norman.stpierre@gmail.com, cell: 508-450-6413
Engineer
Oct 2002 – Sep 2005
Symantec Corp
Newton, MA
Sr. Systems Engineer
Aug 2001 – Aug 2002
XIOtech Corp
Boston, MA
Consulting Engineer
Engineering Manager
Jul 1998 – Aug 2001
EMC Corp
directly responsible for driving technical sales in my region that help exceed Sales Quotas for my two
Sales Executives and was “Club” qualified each year employed at Veritas/Symantec.
I obtained a Veritas Certified Data Protection Specialist certification and have also attended multiple
courses for Veritas Clustering, Replication and Storage Resource management. I have been awarded
Systems Engineer of the Year for 2004 and Top SE for Q1 2005.
Direct impact on growing XIOtech customer base by 75% in my region. Other accomplishments include
driving and co-authoring with engineering and product management staff XIOtech’s SAN Design
Guidelines for all field personnel. I co-authored a product requirement’s document for an Application
Programming Interface (API) for the XIOtech Magnitude along with Product Management. I also provide
assistance with various SAN designs for other SE members in my area. Created various Sales related SE
tools for the Palm O/S platform.
Responsibilities include managing EMC’s Strategic engineering relationships for Computer Associates,
Legato, BMC Software, Tivoli, Sybase, CommVault, Hewlet Packard (OnmiBack) and Integratus.
Management of a team of four engineers focused on the integration of EMC’s Application Programming
Interface’s (APIs) into various partner products. I was directly responsible for the integration activity for
thirteen engineering projects with six more under investigation.
Hopkinton, MA
Systems Engineering
Manager
Jul 1997 – Jul 1998
Zitel Corp
While at Zitel, I lead a small team of two Systems Engineers focused on the Federal government,
supporting pre-sales and post-sales activity. My primary area of expertise was system and storage
performance tuning and management. I took a leadership role, as a reseller, in understanding Veritas
Software and the logical volume manager and how to maximize performance with the tools available.
Other responsibilities included product presentations and demonstrations, system integration, training and
providing insight into product positioning and competitive analysis.
Freemont, CA
Details of employment information prior to July 1997 are available upon request.
Lead Systems
Engineer
Sr. Systems Engineer /
Asst Site Ops Mgr
Sgt. / Crew Chief
Software Engineer
Sr. HW Field Engineer
Nov 1996 – Jul 1997
Feb 1990 – Nov 1996
1982 - 1990
Quality Systems Inc
Lockheed Missiles &
Space Co
US Air Force
McLean, VA
Newington, VA
Awards:
SE of the Year while at Veritas/Symantec, Graduate Suma Cum Laude, 4.0/4.0, Member of the Alpha Chi National
Honor Society. Two special incentive compensation awards for superior performance and dedication to duty,
Eagle’s Nest award for team excellence, and an Outstanding Performance award while at Lockheed.
Resume for Norman St.Pierre, norman.stpierre@gmail.com, cell: 508-450-6413