Walid Madkour
Human Resources Development Manager
Cell Phone:
+965-99992735
Email Address: w.madkour@bell.net - w.madkour@kafcokw.com
Salmyia, Hawalli, Kuwait
.
Summary:
A management professional with 12+ years of exceptional track record in human resource management,
possessing allied proficiency in recruitment and selection, training and development, seeking a challenging role
with a dynamic organization to apply accrued strategic HR acumen towards achieving organizational objectives.
Specialties:
 HR Management
 Employee Relations
 Training & Development
 Compensation & Benefits
 Staffing Management
 International Recruitment
 Organizational Development
 Instructional Design
 Policy Formulation & Administration
Professional Experience (12 Years, 10 Months)
Sep 2011 - Present:
Human Resources Development Manager (Reports to: General Manager)
Kuwaiti American Foodstuff Co. (KAFCO) - Kuwait, Kuwait
http://www.kafcokw.com/
Restaurants (Popeye’s - Little Caesars – AlBalad – Solidere – Steak n Shake) – 650 employees
.
Highlights:
 Played a pivotal role in planning organization bonus scheme with the BSC concept to energize
teamwork spirit, raise productivity and retention. 2012
 Successfully designed and implemented organization salary scale and benefits scheme to
provide positive work environment and reduced turnover by 4% saving KD5200 of
replacement cost, in addition to enforcing fair-pay culture without affecting the company
bottom line. 2012
 Efficiently contributed in the formulation and implementation of organization internal
policies and regulations to raise productivity by imposing discipline, reduce cost by regulating
inspection /control and saved KD12000 annually by regulating the phone benefit. 2011
 Successfully established HR department in the company to direct 60% of the HR activities.
2011
 Effectively restructured administration and governmental relations department to raise its
effectiveness and resolved several governmental conflicts with less manpower thus saved
KD13800 annually. 2011
Key Responsibilities:
 Planning, developing and coordinating the provision of human resource services, policies and
programs while ensuring adherence to company rules and regulations.
 Identifying and evaluating learning and development needs of the department, thereby
resolving human relations, work performance and employee morale relating issues.
 Pro-actively developing training programs and improving overall work performance of
employees.
 Interacting with departments’ heads to devise manpower planning chart, establishing
requirements for personnel, designing recruitment guidelines and remuneration patterns.
 Sourcing candidates, interviewing and recruiting manpower most suited to the organization’s
requirements.
 Fostering the development of strong, cooperative relationships within the company, thus
implementing performance appraisal and career planning systems to create team synergy
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and improve cross-departmental processes.
 Providing guidance and leadership in organizational, employee and skills development to
support the building of effective teams operating in a large matrix organizational structure.
 Held responsibility for all functions of the Personnel Department including policy, renewals,
leaves, terminations, replacements, immigration and record maintenance in accordance to
HR policies and procedures.
 Administering payroll management and posting payroll information related to HRIS.
 Streamlining internal communication channels to enhance employee awareness and
motivation.
 Directing the preparation and maintenance of requisite reports to carry out departmental
functions and providing periodic reports to the senior management to track strategic goal
accomplishment.
Feb 2010 - Sep 2011:
Human Resources Manager (Reports to: Managing Director)
Impulse Marketing Inc. - Montreal, Canada
http://www.impulsemarketing.ca/
Marketing& Web-design – 75 employees
.
Highlights:
 Spearheaded a province recruitment campaign for special clients “Spirit Halloween Stores”
and added $150000 to the company profit. 2011
 Played a pivotal role in formulating/implementing project policies to raise the effectiveness
and productivity of operations. 2011
 Played a fundamental role in implementing new HRIS system to provide accurate information
and save up to $18000. 2010
Key Responsibilities:
 Handled an array of activities including employee relations, payroll, benefits administration,
talent management, policies development, organizational structure, employment,
compensation and HRIS.
 Evaluated business needs on recruiting matters in various departments to ascertain induction
requirements. Liaised and maintained relationship with recruitment agencies for selection of
appropriate candidates.
 Evaluated organizational structure process including succession planning by aligning staffing
to business strategies in conjunction with the senior management.
 Devised and monitored human resource policy and procedures to ensure regulatory
compliance, while providing high standards of working practices for all employees.
 Successfully administered the records of HR internal audits and communicated the same to
the audit team to ascertain that audits are conducted in an appropriate manner.
 Monitored the preparation of employee files, ensured accuracy of information and that all
approvals and signatures are available in all forms.
 Monitored compliance with organizational policies, procedures, ethical practices and
guidelines of accrediting organizations.
Apr 2008 - Dec 2009:
Training Manager (Reports to: HR Manager)
Subway Restaurants Quebec - Montreal, Canada
http://www.subway.com/
Restaurants (Subway) – 180 employees
Highlights:
 Played a key role in developing bench plan system for employees’ development to ensure
successful succession and higher satisfaction. 2009
 Established a learning culture across business units, provided support to ensure the delivery
of objectives. Optimized effectiveness of training with a minimum expenditure of time,
money and personnel and ensured alignment with company goals/ policies. 2008
Key Responsibilities:
 Identified and implemented strategic learning modules to optimize performance, enhanced
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individual development plan based on projected business processes and changes.
 Evaluated comprehensive soft skills/technical learning needs of the organization.
 Devised framework to govern all professional learning, training and development initiatives
in the business and tailored training programs to suit business requirements and support
performance needs of the company workforce.
 Conducted soft skills/technical training sessions for newly/existing employed staff as per
company standards.
 Managed training budget, performed forecasting and cost analysis.
Mar 2006 - Nov 2007:
Technical Support Senior Trainer (Reports to: Operation Manager)
Teleperformance Canada (Bell Business Internet) - Montreal, Canada
http://www.teleperformance.com/
Internet business solutions & technical support- 900 employees
.
Key Responsibilities:
 Planned and provided training and staff development programs, using knowledge of the
effectiveness of methods such as classroom training, demonstrations, on-the-job training,
meetings, conferences and workshops.
 Proposed and developed quality training content for customized courses.
 Monitored employee opinion and trainer surveys, assisted with feedback sessions and action
plans. Ensured consistency in application and enforcement of policies and procedures.
 Trained technical support agents about any new development incorporated in the system to
meet the operations development plan.
Feb 2000 - Jan 2006:
Asst Director of HR Development (Reports to: Director of HR Development)
Kuwait Food Co. (Americana) - Farawaniyah, Kuwait
http://www.americana-group.net/
Restaurants & FMCG - 3500 employees
Kuwait Food Company (Americana) is the largest company in Kuwait with branded concepts.
Designation Chronology:
Crafted an impressive growth path rising from the position of Concept Senior HR and TRG
Coordinator (KFC) to Assistant Director of Human Resources Development within a short span of
time.
• January 2003-January 2006:Assistant Director of Human Resources Development
• February 2000-January 2003:Concept Senior HR and TRG Coordinator (KFC)
Highlights:
 Lead a project to outsource a powerful overseas hiring agency in India. 2005
 Lead manpower planning & recruitment for Iraq branch opening using local and overseas
hiring. 2004.
 Contributed in the launch of a new environment development system (Voice of Team). 2003
 Gold Standard Performance Award in 2002 & 2003; for coaching Kuwait KFC team who won
the gold level at MENA & Pakistan KFC CHAMPS Challenge competition.
 Customer Mania Champion Award in 2002; Developed KFC restaurant management training
program. Tricon Restaurants International Company designed this system, and we had to
adapt it to our operational & financial system in Kuwait.
 Designed & developed a crew member training system for Chicken Tikka Concept, that was
adapted later for all Americana other branches in 8 countries. 2001
Key Responsibilities:
 Guided and managed the overall provision of Human Resource services including
recruitment, selection, placement, manpower planning and staffing, Employees Development
and compensation & benefits in accordance with market trends, current /proposed company
activities and government rules/regulations.
 Interacted with various departmental heads, to devise manpower planning chart, establish
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requirements for personnel, design recruitment guidelines and remuneration pattern.
 Manage the HRD team and follow-up on their individual development.
Previous Experiences:
 May 1998 - Jan 2000: Corporate Training Manager (Taco Bell & Steers), Egyptian British Food
Co. (Mega Foods), Cairo, Egypt.
 Nov 1997 - Apr 1998: Asst Restaurant Mgr (Arby’s), Al-Nowair Food Co., Cairo, Egypt.
 Feb 1995 - Nov 1997: Crew-member (Mc Donald’s), Orascom Food Co., Cairo, Egypt.
Education
July 1997:
Bachelor's degree in Agricultural Science, Agricultural Economics
The Higher Institute Of Agricultural Science, Cairo, Egypt
GPA: 3.1
July 1993:
General Secondary Certificate, High school, Science
Gezira Language School, Zamalek, Cairo, Egypt
Personal Information
Birth Date:
1976
Gender:
Male
Nationality:
Canadian - Egyptian
Residence Location:
Kuwait
Visa Status:
Employment (18 - Transferable)
Marital Status:
Married
No. of Dependants:
0
Driving License:
Kuwait/Gulf - Canada - Egypt
Skills
Professional Skills
Skill Level
Years of Experience
HR Strategic Planning - HR Management and Budgeting - Resource Allocation Change Management
Expert
More than 05 years
Recruitment and Selection – International Recruitment & Outsourcing
Expert
More than 05 years
Personnel Management - Compliance Review - Kuwait Work & Labor Law
Expert
More than 05 years
Training & Development Planning, Implementing and Budgeting - Performance
Management - Coaching and Counseling - Facilitation Skills
Expert
More than 14 years
Organizational Development - Employee Relation - Standardized Policies and
Procedures
Expert
More than 08 years
Instructional Designing - Training Programs Development
Expert
More than 08 years
Compensation & Benefits Planning and Administering
Expert
More than 05 years
Leadership, Team Building, Motivation, Communication, Ability to Work under
Pressure
Expert
More than 15 years
Analytical Ability, Critical Thinking, Decision Making and Problem Solving, Time
Management
Expert
More than 15 years
Organization Development - Standardized Policies & Procedures
Intermediate
More than 04 years
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Language
Skill Level
Years of Experience
English
Expert
More than 10 years
Arabic
Expert
More than 10 years
French
Beginner
More than 5 years
Computer Skill
Skill Level
Years of Experience
HRMIS /ERP
Expert
More than 10 years
Win 95 to Win 7 - MS Office Suit
Expert
More than 10 years
MS Access 2007
Beginner
More than 1 years
Adobe Photoshop & Dreamweaver
Beginner
More than 3 years
Professional Training
Institute Name
Certificate
Biglari Holdings Inc.
Steak n' Shake Operations
Nov 2011
H&M Global Inc.
Spirit Halloween Retail Operations
Aug 2011
Bell Canada
The Extra Mile Customer Service
Jun 2007
Dale Carnegie
Effective Communication & Human Relations
Mar 2004
Kuwait Food Co. (Americana)
Situational Leadership
Dec 2003
Kuwait Food Co. (Americana)
High Impact Coaching
Dec 2003
Yum Restaurants International
Customer Mania Champions
Nov 2002
Kuwait Food Co. (Americana)
Train The Trainer
Feb 2001
Tricon Restaurants International
Facilitation Skills
Nov 2000
Kuwait Food Co. (Americana)
Calculating Training Return On Investment
Nov 2000
Kuwait Food Co. (Americana)
Seven Habits for Highly Effective People
Nov 2000
Kuwait Food Co. (Americana)
High Power Presentation
Mar 2000
References
Name
Job Title
Phone Number
Email Address
Waleed Sukkarie
Kuwaiti American Foodstuff Co./ Direct Manager
General
Manager
+965.24824666
sukkarie@yahoo.com
Mohamed Lotfi
Kuwaiti American Foodstuff Co./ Subordinate
Admin
Manager
+965.24824666
m.lotfi@kafcokw.com
Mohamed Sabek
Impulse Marketing Inc./ Direct Manager
Managing
Director
+1.5146559125
maged14@hotmail.com
Mahmoud El.Tahtawy
Kuwait Food Co./ Direct Manager
Director of
HR
+965. 22230830
tahtawy@americanaf.com
Sohel Moussa
Mega Foods/ Direct Manager
General
Manager
+1.5149475735
sohelmoussa@hotmail.com
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