MINUTES OF THE ANNUAL GENERAL MEETING OF THE LAKE WANAKA TOURISM HELD ON
WEDNESDAY 21 NOVEMBER 2012
PRESENT:
Tony Horder, Liz & Neil Webster, Ian & Liz Norman, Nick Noble, Steve Gould, Meg Taylor, Glenn
Tattersall, Shay Mills, Trevor Duncan, Sharyn Mathias, Deane Weastell, Martin Anderson, John
Templeton, Nadia Ellis, Simon and Carolyn Spencer Bower, Lyal Cock, Paul Raymont, Helen
Johnston, Owen Wright, Duncan Spear, Bridgit Parker, Caroline Holland & Suzie, Chris Riley, Leigh
Stock, Brent & Sue Pihama, Mark Orbell, Alex Schaffer, Ross McRobie, Ed Taylor, Richard Hutchison,
Julie Nicholson, Paul & Anne Cooper, Kirsten McRae, David Pattison, Helen Blair, Victoria Murray-Orr,
Jo Harper, Pam & Peter Higgins, Mandy Enoka, Ian Sutherland, Brent Harridge, Ian Sutherland, Lyn
and Murray Finn, Mark Koop, Karen Skinner, Sarah Hobbs, James Helmore, Geoff Marks and Tess
Hellebrekers.
APOLOGIES:
Chris Lumsden, Gregory Noye, Simone Speck, Kingsley Wyeth, John Milburn, Charlie Cochrane,
Leanne & Mike Barton, Matt Wallis, Nicola Mountain, Simon & Danni Stewart, Ruth Presland, Wayne
Allenson, Clayton Garret, Gary Tate, Jools Hall, Peter Hendriks, Julie Tucker, Mandy Deans and Paul
Hellebrekers
Leigh / Bridgit
CARRIED
Chairman Ross McRobie acknowledged Skydive Wanaka and wished them all the best and our
support.
MINUTES OF THE 2011 AGM:
Motion: that the minutes be accepted subject to deleting Brent Harridge from those present at the
meeting.
Richard / Owen
CARRIED
MATTERS ARISING:
None
ELECTION OF OFFICERS:
Paul, Leigh, Glenn, Richard and Brent spoke to the meeting.
Scrutineers: Lyal Cocks / Tony Horder
The successful candidates are:
Paul Cooper, Leigh Stock and Brent Harridge.
Motion: that the papers be destroyed.
Ross / Richard
CARRIED
ANNUAL REPORT: see attached
Chair – summarised the year in brief.
 Challenging conditions but we push well above our weight.
 Online activity is a key tool for us.
 LWT board has 6 members, Wharf Development 3 (Duncan Spear, Lyal Cocks and Tony
Horder)
 Made a $54k loss but underspent the previous year, marketing spend up over $100k more
than last year.
 Thanks to Brent Pihama and Stephanie Pursley for their work on the board.
 Losing the flights into Wanaka is disappointing but not a major disaster, Queenstown airport
only 45 minutes away and increasing flights coming into there.
 Thanks to James, Tess and Geoff
Motion: that the Chairman’s Report be adopted
Ross / Leigh
CARRIED
General Manager:
 Thoughts with Skydive Wanaka, Jools, Dave and the team. Wish to note that CAA gave them
approval to restart their operation pretty much straight away.
 Changing landscape and we need to change and adapt or we won’t survive.
 We try to be innovative in a cluttered and competitive market.
 Thanks to operators for supporting us with famils.
 Tess & Geoff have gone above and beyond in this last year, thank you.


Welcome Sarah Hobbs.
CAM – guest nights, arrivals and length of stay are all up but this only makes up 45% of all
available accommodation in Wanaka
 VEM Research shows visitors are doing less activities while here, down 6.5% and spend and
yield are also down.
 For our RTO funding tier – we are the best performed in terms of guest nights.
 Website is a continuing project, some major changes coming next year.
 Social media – ranked 6/29 RTO’s and 1st in our funding tier for performance.
 Facebook – huge and growing, good engagement as well.
 OnePassNZ a great initiative. Thanks to Cardrona and Treble Cone. Years 3 – 5 will be when
we really start to see the benefits.
 Domestic market is performing well.
 South Island Road Trips campaign into Australia was a success and we will repeat it again
with the other 3 RTO’s and TNZ.
 Australian traffic to the website is up 6%
 Hosted a significant number of media – generating creditable and authentic stories.
 TRENZ was a major event for us and Southern Lakes Tourism for the last 2 years and we are
already seeing significant results from this. Hosted over 150 people in Wanaka and they are
now our advocates.
 Southern Lakes Tourism attended trade shows in UK, Europe, India and South East Asia.
 Hosted 15 trade famils, 192 pax and 79 media.
 Continue to support events, bring great economic returns and worldwide media coverage.
 C&I a new segment we are developing and have produced a new brochure which is getting
some great feedback.
 Gained 2 new members as various businesses came and went over the year.
 Continue to do quarterly updates and communicate via email newsletters. If there is
something else we can do please let us know?
 Conducted a social media workshop, Lake Wanaka Connect and Frontline Training.
 Lake Wanaka i-SITE – 3 directors are here tonight. Are personally liable so you can be
assured they are keeping a close eye on its performance.
 Tested its structure with our survey and got a good mandate from the members to continue
with the present structure and reporting.
 Made a $13k profit this year but for 4 months had no manager. If we had it would have made
a loss and the return to LWT would have been less. This was the catalyst for the change in
commission structure which we implemented this year.
 Wanaka activity sales increased 13% and accommodation bookings by 1% over last year –
this is one of our KPI’s.
 Lease on Log Cabin expires in 5 years and we need to save money to pay for a move.
 Thanks to Suz Smith and Michelle Smith who ran the i-SITE for the 4 months when we were
without a manager and did an outstanding job.
 Please note that you all need to return the Terms of Trade agreements to Sarah this week at
the latest or you will be defaulted to the 10% deposit option
Motion: that the Annual Report be adopted.
Duncan / Mark
CARRIED
FINANCIAL REPORT:
 LWT made a loss $53.5k but underspent by $42K last year. The group made a loss of $39k
 Winter marketing spend is about $120k made up of Ski TMN, OnePassNZ and media – in
answer to a question from Aaron.
 Wages up as now have 3 people working for the full year.
Motion: that the Financial Statements be adopted.
Ross / Richard
CARRIED
APPOINTMENT OF AUDITORS OF ACCOUNTS:
Motion: that Mead Stark be appointed the Auditors of Accounts for this financial year.
Mandy / Brent H
CARRIED
GENERAL BUSINESS:
 Richard Hutchison was disappointed not to be included in a ski package and the time it took to
get one.
 Aaron Heath commented that he thought the operational costs 36 – 38% should be lower.
Ross replied that he was quite happy with that range and thought is was a reasonable amount
and given that we now have 3 people.
Meeting closed 8.10 pm
Signed:…………………………………………….
Date:…………………………