Minnesota State University, Mankato
Information and Technology Services
July 2005 through June 2006
Division’s Goals
1. Campus-wide implementation,
integration and conversion of course
materials into the D2L platform.
Key Strategies
Measurable Outcomes
Projected Completion
Date
University/System
Goal
Status
Integrate D2L with other
MSU campus services and
information (ITS, Library,
Registrar, Disability
Services, Center for
Academic Success etc.)
Incorporate D2L with
existing ITS services:
MavMail, MavDisk,
MyMSUPortal
3/06
In progress
Meet with LTR, DL cohort
group, and D2L Faculty
Advisory Group to identify
other MSU support services
needing integration
6/06
In progress
Provide resources and
services for producing
course content to be used
with D2L
Continue to provide D2L
support to faculty, staff, and
students
6/06
In progress
Help users with problems
relating to D2L, to better
use the tool in their classes
and introduce the product
Conduct classes on how to
use D2L for faculty
6/06
In progress
Conduct classes on how to
use Photoshop for faculty
and staff
6/06
In progress
Make staff, services,
facilities and tools available
through the TnT
Conduct classes on how to
use FrontPage for faculty
and staff
6/06
In progress
Conduct development
sessions focused on design
and production of digital
materials to enhance
instruction
Participation in sessions
6/06
In progress
6/06
In progress
Offer online faculty
workshops devoted to
Online Education
Workshops implemented
1/06
In progress
In progress
Minnesota State University, Mankato
Information and Technology Services
July 2005 through June 2006
Division’s Goals
2. MnSCU Institution Collaboration
Key Strategies
Measurable Outcomes
Add Minnesota State
Community and Technical
College (Fergus Falls), St.
Paul College, Minnesota
West Community and
Technical College, Century
College and Riverland
Community College
as institutions sharing
ImageNow document
imaging software from
MSU’s server.
Setup user accounts and
work with these campuses
and Perceptive Vision
consultant to complete
installation and training.
Work with campus IT
personnel to install the
software and hardware,
configure software, and
provide training at MSU
offices.
Continue support and
expand ImageNow
functionality within MSU
departments and South
Central College.
Work with MSU and SCC
departments to expand
ImageNow usage to other
departments and train
personnel to use other
ImageNow features to make
it more powerful and
efficient.
Collaborate with South
Central Technical College
and MSU to procure and
install a phone system that
will provide integration and
cost savings to both
institutions.
Host 3rd annual conference:
Wireless and Teaching
Technology, creating
optimal learning
environments
Projected Completion
Date
University/System
Goal
Status
06/06
In progress
Ongoing
In progress
Systems in place and
operational at both sites
1/06
In progress
Organize and co-host
conference with CETL,
combining the Wireless
conference with the
Teaching and Technology
conference
11/05
In progress
Develop specifications and
Minnesota State University, Mankato
Information and Technology Services
July 2005 through June 2006
Division’s Goals
3. Modern University
Key Strategies
Measurable Outcomes
Projected Completion
Date
University/System
Goal
Status
Emerging Technologies
Investigated & tested for
appropriateness (e/pop,
Captivate, Respondus,
Studymate, Macromedia
Breeze, blogging tools).
Academic research for the
Teaching Online
workshops, new literature
and software, that can be
used for online courses.
Tested and presented to
faculty and LTR
6/06
In progress
Implement & Maintain
Specialized Departmental
computer labs
New computer labs
designed & created
1/06
In progress
Maintain & Enhance
Wireless Laptop/Mobile
Computing Initiatives
Wireless Coverage extended
while also enhancing
wireless security
6/06
In progress
Maintain and expand the
Technology and Teaching
Development Center
Student workers are hired
and trained. Update ETS
website to reflect new
services and software
offered.
11/05
Maintain a production staff
and available hours to
support faculty projects
Students are available for
assistance with projects via
email, phone and walk-ins
at the TNT center. Staff has
regularly scheduled hours in
the Center to provide walkin assistance and other hours
by appointment. The
Production Studio calendar
may be viewed by all
faculty and staff. Faculty
may have after-hours card
access with permission of
their Dean.
8/05
In progress
In progress
Completed
Minnesota State University, Mankato
Information and Technology Services
July 2005 through June 2006
Division’s Goals
4. Professional Development
Key Strategies
Measurable Outcomes
Projected Completion
Date
University/System
Goal
Status
1) Formal training
Maintain knowledge level,
improved team dynamics,
improved problem solving
skills
6/06
In progress
2) Participation in
conferences/symposiums to
acquire new ideas, to learn
from other practices, and to
modify and adapt
knowledge to our settings.
Attend D2L and iTeach
conferences
8/05
In progress
Attend and Present at
MnSCU IT conference
5/06
In progress
Attend and present at the
MnSCU Wireless
conference
11/05
3) In house training
- Self help manuals
- Trade journals
- Student mentoring
- Guest speakers
Library of trade journals and
manuals maintained
6/06
In progress
Improved collaboration and
communication
6/06
In progress
4) Memberships and
certifications
Encourage and fund
memberships in industry
organizations
6/06
5) Provide project
management tools
Software purchased, project
management training
provided
6/06
ITS PR
Publicize ITS offerings to
campus personnel via
newsletter, static displays,
and CSU information
meetings. Promote ETS
service to faculty
6/06
In progress
In progress
In progress
5. Communications
In progress
Minnesota State University, Mankato
Information and Technology Services
July 2005 through June 2006
Division’s Goals
Key Strategies
Projected Completion
Date
University/System
Goal
Status
Kiosk
Investigate feasibility of
informational kiosks across
campus
6/06
In progress
Knowledgebase
Provide automated access to
resolutions of common IT
problems for all personnel
1/06
In progress
Instant Messaging (Help
Desk chat)
Explore expanded use of IM
for faster response to
problem reporting and
resolution
2/06
In progress
5/06
In progress
Tech Fee Process
6. Improve existing Service Level
Agreements (SLA) and identify new
opportunities
Measurable Outcomes
Continue to improve overall
process through
coordination and
communication
Improve orientation of new
students with ITS
Produce new video(s) and
update existing
6/06
In progress
Faculty orientation
Participate in new faculty
meetings, prepare faculty
oriented introductory video
6/06
In progress
Improve communications
with MnSCU central and
Chancellor’s Office
Increase participation in
MnSCU committees and
conferences
6/06
In progress
Help Desk
Review and update existing
Customer Services SLA for
the campus. Improve
individual self sufficiency
1/06
In progress
ResNet support
Coordinate with ResLife for
8/05
Completed
Minnesota State University, Mankato
Information and Technology Services
July 2005 through June 2006
Division’s Goals
Key Strategies
Measurable Outcomes
Projected Completion
Date
University/System
Goal
Status
enhancement of student
services. Investigate
expansion of services to
management of ResLife
technology
7. Minnesota State Mankato Web Site
College of Business
Coordinate with COB for
enhancement of services
D2L (MnSCU)
Coordinate with MnSCU for
expansion of services
Department Agreements
(English)
Formalize SLAs with other
agencies
Equipment Repair
Institute repair options for
computers for current
campus community and
provide warranty work for
Dell, Apple, Sony and
Gateway products.
Encourage uniform
standards
Update standards for PDAs,
Laptops, Tablets, Desktops
and software
Strengthening of official
University brand; improved
adherence to ADA
accessibility requirements;
more easily accessed
information
Site-wide deployment of
uniform web template
- Extend features and functions to
improve University-wide branding,
communication, business transactions,
as well as save money
Student payroll reporting
online
Elimination of printing and
mailing of payroll advices;
savings of $15,000 annually
August 2006
In progress
September 2005
Completed
Minnesota State University, Mankato
Information and Technology Services
July 2005 through June 2006
Division’s Goals
8. MnSCU data interface and
reporting support
Key Strategies
Measurable Outcomes
Projected Completion
Date
University/System
Goal
Status
Distributed content
ownership of web pages
Immediate access to web
content by non-technical
owners; cut costs for student
workers, outside consultants
January 2006
In progress
Portal upgrade: enhanced
personalization, extended
features
Single-sign-on function will
create efficient distribution
of information and digitize
additional business
processes
June 2006
In progress
Extend distribution of
required documents via web
and internet: student health
services and others
Elimination of printing and
mailing of required
documents; savings of
$20,000 annually for SHS
January 2006
In progress
Provide on-going Data
Entry support for:
-Business Affairs: student
charges at Barnes & Noble
Bookstore, student late fees,
student installment fees,
student graduation fees,
student payroll work
authorizations, student
payroll time rosters.
-Registrars Office:
application for graduation
information, class schedule
changes, class override
information changes.
Allows user offices to get
their peak data input work
done in time to satisfy their
deadlines such as a billing
run, a payroll run, or getting
a class schedule prepared
Within 8 work hours
unless user indicates
otherwise. That could be
shorter or longer.
In progress
Provide scanning support
for:
Scan grades from final
rosters so students’ grades
Within 4 work hours.
In progress
Minnesota State University, Mankato
Information and Technology Services
July 2005 through June 2006
Division’s Goals
Key Strategies
Measurable Outcomes
Projected Completion
Date
University/System
Goal
Status
-Registrars Office final
grade rosters.
- MSU Faculty tests and
analysis.
can be loaded into the
MnSCU system.
Scan and provide desired
test analysis for MSU
faculty.
Provide Ad Hoc reports for
the University offices.
Satisfy data and reporting
needs of University
departments where MnSCU
has not provided a means
for retrieval of the desired
information.
By the users requested
completion date.
Provide support to MSU
administrative offices to
optimize their own MS
Access queries.
Educate personnel with tips,
best practices, etc. so they
can develop efficient
queries or upgrade their
existing queries.
Within 4 work hours of
hearing of a users
problem.
Download selected data
fields from MnSCU to a
secure local server in order
to provide the fastest
response possible to local
WEB enabled applications.
WEB applications that
satisfy user’s needs in 2 to 5
second response time.
By the time the particular
application is ready for
testing.
Support existing WEB
applications; College
Bulletins, Class Schedules,
Mid-term Reporting,
Parking Permit sales,
Summer Orientation
Registration.
Keep these and future WEB
application current as data
and needs change.
Complete any needed
upgrades by the time the
particular application is
needed for production.
In progress
Partner with MnSCU in
order to test accessing data
Allow MSU to retrieve data
from the MnSCU databases
1/06
In progress
In progress
In progress
In progress
Minnesota State University, Mankato
Information and Technology Services
July 2005 through June 2006
Division’s Goals
9. Continue to improve voice
communication system, network
infrastructure, and wireless
infrastructure on campus
Key Strategies
from their new data mined
Oracle databases
Improve features and
services that can be
delivered through the VoIP
communication system.
Further Position MSU for
emerging communication
standards.
Measurable Outcomes
much faster than currently
possible.
Provide emergency and
urgent messaging to phones.
Projected Completion
Date
11/05
University/System
Goal
Status
In progress
Install emergency phones in
classrooms and labs.
8/06
Implement fully featured
web conferencing and voice
conferencing platform.
7/06
Improve speed and
availability of Wide Area
Network (WAN)
Provision redundant WAN
network providers to help
alleviate Internet, D2L and
ISRS degradation or
outages. Increase Internet
bandwidth.
11/05
In progress
Improve wireless signal
coverage and wireless
reliability throughout
campus.
Perform site surveys
throughout campus.
Document wireless
coverage. Adjust Access
Point locations if necessary.
Install additional Access
Points to improve coverage.
1/06
In progress
In progress
Minnesota State University, Mankato
Information and Technology Services
July 2005 through June 2006
Division’s Goals
Key Strategies
10. Continue to expand and upgrade
the classroom multimedia presentation
systems
Offer an RFP to continue
our recycling phase in order
to keep our rooms up to
date.
Participate in design
committees and work more
closely with facilities on
remodels and new buildings.
Measurable Outcomes
University/System
Goal
Status
Upgrade 25% of our
classrooms.
9/05
Completed
Identify the equipment
needed and install
equipment in new rooms.
9/05
Completed
Submit the RFP to public
bid. Request Purchasing to
send it to companies owned
by protected groups
4/06
Award bid and accomplish
this over the summer.
Ongoing
In progress
Ongoing
In progress
8/05
Completed
10/05
In progress
Provide room design
information to facilities as
buildings are being designed
and/or remodels.
Work closely with the
architects and the faculty for
the design and use of
technology in the new
Trafton wing, the new
dorms, and any new
remodels.
Wireless and Classroom
Technology Conference.
Projected Completion
Date
Put together and participate
on the planning committee
for the Wireless and
Classroom Technology
Conference.
Help find presenters and
vendors that will fulfill the
5/06
Minnesota State University, Mankato
Information and Technology Services
July 2005 through June 2006
Division’s Goals
11. Quantify Measures of Success
Key Strategies
Develop & Identify
Measures of Success for
each area
Measurable Outcomes
Network traffic
Projected Completion
Date
University/System
Goal
Status
6/06
In progress
11/06
In progress
11/06
In progress
Computer Store sales
Help Desk calls
ACC usage
Video streaming content
developed
Number of D2L classes
Number of training sessions
ResNet usage
Electronic Repair calls
Staging room usage
ImageNow reports
D2L Help Desk calls
Cisco tracking
12. Leverage video production and
streaming capabilities to enhance
learning, teaching, and marketing
goals of the University.
Implement EPOP
technology for remote site
connections.
Support implementation of
eLearn@MSU
COB laptop program reports
More student teaching
evaluations by professors
per semester at lower cost
using video presentation
software.
Invited instructors will have
lectures available online,
Minnesota State University, Mankato
Information and Technology Services
July 2005 through June 2006
Division’s Goals
Key Strategies
Measurable Outcomes
Projected Completion
Date
University/System
Goal
Status
enhancing MSU’s
reputation as an online
education provider.
13Diversity
Extend quantity and
enhance quality of video
productions to campus
clients
Continue to encourage
application by protected
groups and hire a diverse
qualified staff
Marketing messages will be
presented effectively
without outside vendor
costs.
All applicants have access
to open positions
6/06
In progress
6/06
In progress
Faculty, Staff and Student
support: continue to provide
extra support to ensure
success for individuals with
special needs
Increased awareness of and
resolution of problems for
special needs individuals
6/06
In progress
Provide individual support
for faculty and students with
language or cultural barriers
Training programs enhanced
to meet diverse needs,
personnel trained to address
needs
6/06
In progress