Dalkia International
Stakeholder Engagement Plan
for Business Unit Lithuania
January 2011
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
2
Table of Contents
1
Introduction
3
2
2.1
2.2
Description of Dalkia operations in Lithuania
Production facilities of Vilniaus Energija UAB
Production facilities of Litesko UAB
5
6
7
3
3.1
3.2
Regulatory Requirements
National legislation requirements – EIA
EBRD and IFC requirements
9
9
9
4
4.1
4.2
Stakeholder Identification
Overview
Stakeholder groups
11
11
12
5
5.1
5.2
5.3
5.4
5.5
5.6
Stakeholders Engagement Programme
Experience of stakeholder engagement
Types of information to be disclosed
Methods of communication
Language of communication
Program of activities
Timetable
19
19
22
22
23
23
24
6
Grievance Mechanism
25
7
Updating and Reporting
28
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
1
3
Introduction
The present Stakeholder Engagement Plan (hereafter SEP) is developed by
Lithuanian subsidiaries of Dalkia International (hereafter Dalkia) - Vilniaus
Energija UAB (hereafter VE) and Litesko UAB (hereafter VE). This SEP is
prepared in line with the IFC and the EBRD policies and requirements to describe the identified key stakeholders and the information and communication
activities planed by Dalkia with regard to the usual business activities in
Lithuania.
The stakeholders are any parties (individuals, groups, organisations) which
can be affected by the usual business activieties or can be interested in it. The
SEP is prepared with the objective to present the methods, procedures, policies and actions elaborated to inform stakeholders, in a timely manner, about
the potential impacts and benefits of their business activities. Furthermore,
this document describes the way on how any concerns or grievances will be
handled by VE and LTE.
This document provides a time schedule for consultations and the approach to
handing of concerns and grievances.
The SEP takes into account the best international practice in relation to information disclosure and outlines the general engagement principles that Dalkia
Business Unit (BU) in Lithuania will adopt and those which will be used for
the current modernization program.
The SEP will be reviewed and updated as necessary. This SEP is also disclosed on the webpages of Dalkia companies in Lithuania
(http://www.vilniaus-energija.lt and http://www.litesko.lt/SEP). The SEP can
be provided by e-mail on request received by e-mail, letter or phone call.
The contact details of Dalkia staff in Lithuania responsible for development,
updating and implementation of this SEP and for the grievance mechanism
are as follows:
Raimondas Valentinas Stiga
Project performance director, UAB Vilniaus energija
Jočionių g. 13, LT - 02300 Vilnius
Tel. 266 7201, Cellular phone +370 698 21978, Fax. +370 5 266 73 49
Email: rstiga@dalkia.lt
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
4
Rita Kinduryte
Environmental Quality and Service Engineer, UAB Vilniaus energija
Jočionių g. 13, LT - 02300 Vilnius
Tel. 266 73 24, Cellular phone +370 687 78322, Fax. +370 5 266 73 49
Email: rkinduryte@dalkia.lt
Alius Čepononis
Engineer, UAB Litesko
Jočionių g. 13, LT - 02300 Vilnius
Tel. 266 7516, Cellular phone +370 652 93801, Fax. +370 5 2667510
Email: acepononis@dalkia.lt
The identified key stakeholders are listed this document. Any other interested
parties can contact the responsible persons listed above and get involve in future information and communication activities.
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
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5
Description of Dalkia operations in
Lithuania
Dalkia BU in Lithuania includes operations of 4 private companies:
•
UAB Vilniaus Energija
•
UAB Litesko
•
UAB Dalkia Lietuva
•
UAB Druskininkų Dujos
Activities of Dalkia Group companies in Lithuania cover the majority of Lithuanian regions. VE exceptionally supplies the population and companies of
Vilnius city and Vilnius district, while LTE subsidiaries are distributed within
the entire Lithuania.
Most of real estate currently managed by the companies is under the state
Central Heating Company. In the case of VE, Vilnius central heating systems
were leased since 1 February 2002 for the period of 15 years. In the case of
LTE, signing of similar contracts on the lease of central heat supply systems
of cities was started since 1998, agreements are signed for 15-30 years period
(see Fig. 1).
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
6
Figure 1: Dalkia BU energy production facilites in Lithuania
Below are described energy production and transfer facilities of VE and LTE
that are main business focus of Dalkia in Lithuania.
2.1
Production facilities of Vilniaus Energija UAB
VE operates the district heating network and energy generation facilities in
Vilnius. The major part of consumers are served through the integrated district heating (DH) network, which supplies up to 95 per cent of heat provided
by the DH sector and the remaining DH consumers are connected to another
three small DH systems or individual boilers.
In a normal operation mode in wintertime, two combined heat and power
plant (CHP) units at the power plant TE-3 can supply up to 602 MW of heat,
with 155 MW of heat being supplied directly to the integrated district heating
network and the remaining heat amount being transmitted to power plant TE2 and supplied via the power plant TE-2 network. Additional amount of heat
is produced at TE-2 power plant depending on the demand of the city. A simplified scheme of Vilnius DH integrated network is presented in Figure 2 below.
Figure 2:
Simplified scheme of Vilnius DH integrated network
During summertime, the heat demand is about 100 MW and is fully covered
by VE2 power plant.
During the recent years, only TE-2 and TE-3 power plants have been utilised
for heat generation. The boiler houses RK-7 and RK-8 are partly in mothballs
or kept as reserve capacities for heat supply in the system.
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
7
Separate small DH networks or individual boilers supply heat to consumers in
the neighbourhood of Naujoji Vilnia, Grigiskes and Salininkai districts. In
Naujoji Vilnia, VE operates the boiler house RK-2 with the total installed capacity of 81 MW.
In Grigiskes, VE operates only the DH network and supplies the heat generated at a boiler house of Grigiskes paper mill.
Other small groups of consumers and detached dwelling houses are supplied
with heat generated at 39 small boiler houses or individual boilers with the
total capacity of 32.5 MW.
2.2
Production facilities of Litesko UAB
At present LTE operates in Lithuania 59 boiler plants, the total capacity of
which makes 1251 MW. 70% of produced heat is supplied to tenants and the
remaining 30% go to commercial, industrial, economic and public purpose
objects. 29 of LTE operated objects are >1 MW and hold integrated pollution
prevention and control permits.
LTE carries out its activities in 8 districts of Lithuania. Below is given a list
of separate LTE subsidiaries and territories serviced by them (facilities >1
MW):
•
„Palangos siluma“ operates 3 boiler houses in Palanga and Šventoji;
•
„Kelmes siluma“ operates Mackeviciaus and Nepriklausomybes boiler
plants, from which heat is supplied to Kelme;
•
"Marijampoles siluma“ operates 8 boiler houses, which serve Marijampole, Kazlu Ruda, Triobiskiai, Meskuciai, Kumelionys, Patasine, Palios
and also Sargenai hospital;
•
„Telsiu siluma" operates 4 boiler houses, from which heat is supplied to
Telsiai and Rainiai;
•
„Vilkaviskio siluma“ operates 3 boiler houses, from which heat is supplied to Vilkaviskis, Virbalis and Kybartai;
•
„Alytaus energija" operates 2 heat production boiler houses. One of them
- Alytaus RK also produces electrical energy (nominal electrical energy
capacity is 9,2 MW). Heat from both boiler plants is supplied to Alytus
town. Birzu siluma operates 3 boiler houses, serving Birzai Nemunelis
and Radviliskis cities.
•
Druskininku siluma" operates 3 boiler houses and serves Druskininkai,
Vieciunai and Liepalingis.
LTE subsidiaries Alytaus energija also operate mobile boiler house, the capacity of which is 3,5 MW. This boiler house is used only on demand.
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Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
Four facilities of LTE are larger than 50 MW in capacity and for the reason
they are attributed to the facilities of Annex I of the European Union Directive
96/61/EC “On integrated pollution prevention and control”.
Four facilities of LTE are larger than 50 MW in capacity and for the reason
they are attributed to the facilities of Annex I of the European Union Directive
96/61/EC “On integrated pollution prevention and control”. A list of such
LTE facilities is included in Table 1 below:
Table 1:
List of such LTE facilities
Litesko UAB subsidiary/facility
Total thermal capacity, MW
Alytaus energija/ Alytaus district boiler plant
446.80
Druskininkų šiluma / Druskininkų DBP
124.20
Marijampolės šiluma / Marijampolės DBP
245.90
Palangos šiluma / Palangos district boiler plant
91.00
2.3
Proposed project activities
Description of proposed project activities at VE and LTE facilities and the
program of stakeholder engagement activities for both companies are provided in Annex I of this SEP.
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
3
9
Regulatory Requirements
The regulatory framework relevant for Dalkia's usual business activities in
Lithuania is defined by the Environment or Nature Protection Department
with regard to the boiler flue gas emissions, by the Labour and Social Department with regard to all the labour and staff issues and by the Urban Development Department with regard to any modifications or developments associated with district heating networks.
Regulatory requirement regarding heat tariffs defines them as the public information which must be disclosed with at least one month public notice before any change in the tariffs comes into force.
According to regulatory requirement of VE and LTE assets owners (local municipalities and municipal heating companies), the annual reports are to be
issued giving the main information in regard to the service quality and implementation of the investment commitments.
Public consultations and information disclosure during the projects preparation and implementation will be carried out in line with requirements of the
Lithuanian legislation and in accordance with the policies and procedures of
the EBRD and IFC.
3.1
National legislation requirements – EIA
With regard to the business activities of Dalkia BU in Lithuania, wide range
of VE and LTE projects have to comply with the EIA Directive (85/337/EEC)
adopted in the Lithuanian Law on environmental impact assessment of the
proposed economic activity. The Directive's article 15 "Access to information
and public participation in the permit procedure" is of specific relevance.
Through Environmental Impact Assessment process it includes regulatory requirements for the public hearings or other forms of information disclosure
for environmental impacts related to new construction and upgrading projects.
This procedure is in line with the Aarhus Convention.
3.2
EBRD and IFC requirements
Requirements of EBRD and IFC regarding SEP are contained in the following
documents:
•
EBRD - Consultation and Disclosure Requirements - Guidance for Category B Projects. EBRD Environment Department.
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
10
•
EBRD – Guide to Performance Requirement 10; Information Disclosure
and Stakeholder Analysis, EBRD Environmental and Social Policy.
•
IFC – Guidance Note 1. Social and Environmental Management Systems.
•
IFC – Guidance Note 4. Community Health, Safety and Security.
The key principles of effective engagement formulated in the above documents can be summarized as follows:
•
Providing meaningful information in a format and language that is readily understandable and tailored to the needs of the target stakeholder
group(s);
•
Providing information in advance of consultation activities and decisionmaking;
•
Providing information in ways and locations that make it easy for stakeholders to access it and that are culturally appropriate;
•
Respect for local traditions, languages, timeframes, and decision-making
processes;
•
Two-way dialogue that gives both sides the opportunity to exchange
views and information, to listen, and to have their issues heard and addressed;
•
Inclusiveness in representation of views, including ages, women and
men, vulnerable and/or minority groups;
•
Processes free of intimidation or coercion or incentivisation;
•
Clear mechanisms for responding to people’s concerns, suggestions, and
grievances;
•
Incorporating, where appropriate and feasible, feedback into project or
program design, and reporting back to stakeholders.
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
4
Stakeholder Identification
4.1
Overview
11
The stakeholders are individuals and organizations that may be directly or indirectly affected by the project either in a positive or negative way, which are
interested in the project and/or wish to express their views.
VE and LTE have undertaken an initiative to identify its key national and
stakeholders for their usual business activities. In doing this the following definitions have been applied:
•
Stakeholders: any person, group or organization with a vested interest in
the outcome of a body of work;
•
Key stakeholder: any stakeholder with significant influence on or significantly impacted by, the work and where these interests and influence
must be recognized if the work is to be successful.
There are partnerships and formal advisory arrangements and also less formal
but important relationships with groups or individuals with a particular interest in the work VE undertakes.
Information shared with the stakeholders depends on their own concerns and
needs. Among them are tariffs, availability and quality of services, emissions,
environmental impacts, new projects, employment opportunities, hotlines and
maintenance of networks. By periodically updating the present SEP Dalkia
BU in Lithuania will keep record of questions, complaints, publications, etc.
and of responses provided.
VE and LTE also have a formalized grievance mechanism (see Chapter 7 for
more details). The grievance mechanism has been developed and implemented to cover both the construction and operational phases of the planned projects. The grievance mechanism will be also incorporated into the environmental, health and safety management system that the companies will implement for all production sites.
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Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
4.2
Stakeholder groups
Stakeholders can be grouped according to their "geographical scale" and interests or roles in the project. The geographical scale categories could be:
•
•
•
•
•
International (acting in various countries);
National (acting country-wide);
Regional (acting in city, region);
Local (acting in district, community);
Internal (employees).
The interests of stakeholders identified with regard to the Dalkia business activities in Lithuania are listed in Table 2, also including the contact details of
the stakeholders.
Table 2:
Stakeholder
Group
International
investors
•
National regulatory authorities
Key stakeholders of Dalkia BU in Lithuania
Key Stakeholders
Specific Interests
EBRD – London
EBRD Lithuania Office, Šeimyniškiu 1A. 4th Floor, LT-09312 Vilnius, Lithuania
Tel: +370 52 638 480, Fax: +370 52 638 481
Compliance with EBRD
Performance Requirements, ESAP implement.
IFC Eastern Eurpe & Central Asia
36, Bldg. 1 Bolshaya Molchanovka Street, 3rd Floor, Moscow 121069, Russian
Federation, Tel.: (7-495) 411-7555, Fax: (7-495) 411-7556
Compliance with IFC
Performance Standards,
ESAP implementation
Commission of the European Union in Lithuania
Gedimino pr. 11, LT-01103 Vilnius, Lithuania
Tel.: +370-5-2663771, Fax: +370-5-2663895, E-mail: info@euro.lt
Dalkia / Veolia Environnement
Corporate Management
36-38, avenue Kléber
75116 Paris
Tél : +33 (0)1 71 75 00 00
Fax : +33 (0)1 71 75 10 45
Ministry of Environment of the Republic of Lithuania,
Juozapaviciaus g. 9, LT-2600 Vilnius, Lithuania
Tel. + 370 5 27 2 2029, Fax + 370 5 272 8020
Compliance with IPPC,
BAT, IED, LCP
Environmental Protection Agency
A. Juozapaviciaus g. 9, LT-09311 Vilnius
Phone: +370 5 2662808, fax: +370 5 2662800
E-mail: aaa@aaa.am.lt, http:/gamta.lt/
Fire and Rescue Department under the Ministry of the Interior,
Svitrigailos g.18, LT-03223 Vilnius, Lithuania,
Phone: +370 5 271 6866, Fax: +370 5 216 3494
Environmental control
and monitoring of business activities
Ministry of Energy of the Republic of Lithuania,
Gedimino pr. 38 / Vasario 16-osios g. 2, LT-01104 Vilnius, Lithuania
Phone: +370 5 262 0549, Fax: +370 5 26 23974
Regulation and legislation of Energy production
CSR, environmental and
social policy, corporate
requirements
National environmental
policy
Management of major
accident hazards, fire
safety
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Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
Stakeholder
Group
Regional
Authorities:
•
Key Stakeholders
Specific Interests
State Labour Inspectorate of the Republic of Lithuania,
Algirdo g. 19,LT-03219 Vilnius, Lithuania
Tel. +370 5 265 0193, Fax. +370 5 213 9751
Labour protection and
safety at work
National Control Commission for Prices and Energy,
Algirdo st. 27, LT-03219 Vilnius,
Phone: +370 5 2135166, Fax: +370 5 2135270, E-mail: info@regula.lt
Energy price control
State Energy Inspectorate under the Ministry of Energy the Republic of Lithuania
Švitrigailos g. 11-M, 2 Floor, LT-03228 Vilnius
Phone: +370 5 2195421, Mobile: +370 69834471, E-mail:
J.Vaitkevicius@vei.lt
Alytus Regional Environmental Department (Alytaus regiono aplinkos apsaugos
departamentas)
Kauno g.69, LT-62107 Alytus,
Phone: +370-315 59177, Fax: +370-315 56739
E-mail: alytus.m@ard.am.lt, http://ard.am.lt
Planning concepts, environmental permits, licenses for management
of chemicals, OHS, energy efficiency, emergency preparedness and
response
Kaunas Regional Environmental Department
Rotušės a. 12, LT-44279 Kaunas, Lithuania
Phone: +370 37 320704, fax: +370 37 320854
E-mail: kauno.raad @ krd.am.lt, http:/krd.am.lt
Klaipeda Regional Environmental Department
Birutės g.16, LT-92003 Klaipeda.
Phone: +370 46 466453, fax: 466452.
E-mail: rastine@klrd.am.lt, http:/klrd.am.lt
Marijampole Regional Environmental Department
Dariaus ir Girėno g. 4,
LT -68176 Marijampolė,
Phone: +370-343-97800,
Fax: +370-343-91955,
E-mail: mraad@mrd.am.lt, http://mrd.am.lt
Birutės g.16, LT-92003 Klaipėda. Tel. kodas 8-46, faks. 466452. Adresas internete http:/klrd.am.lt
Direktorius Andrius Kairys, tel. 466453 , el. p. rastine@klrd.am.lt
Panevezys Regional Environmental Department
Žvaigždžių g. 7, LT-37109 Panevėzys.
Phone: +370 45 581401, fax: +370 45 581441
E-mail: v.jakstas@prd.am.lt, http:/prd.am.lt
Siauliai Regional Environmental Department
M.K.Čiurlionio g. 3, LT-76303 Siauliai
Phone: +370 41 52 41 43, fax: +370 41 50 37 05
E-mail: srd@srd.am.lt, http://srd.am.lt
Vilnius Regional Environmental Department
A. Juozapaviciaus 9, LT – 09311 Vilnius
Phone: +370 5 272 8636, E-mail: Vilniaus.raad@vrd.am.lt
Alytus City Municipality,
Rotušės a. 4, LT-62504 Alytus
Phone: +370 315 55 111,
Local development, services and employment
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Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
Stakeholder
Group
Key Stakeholders
Fax: +370 315 55 191
Birzai District Municipality
Vytauto g. 38, LT-41143 Birzai
Phone: +370 450 43 142
Faks.:+370 450 43 134
E-mail: savivaldybe@birzai.lt, http://www.birzai.lt
Druskininkai City Municipality,
Vilniaus al. 18
LT-66119 Druskininkai
Phone: +370 313 55 355
Fax: +370 313 55 376
E-mail: info@druskininkai.lt, http://www.druskininkai.lt
Kauno City Municipality,
Laisvės al. 96, LT-44251 Kaunas,
Phone: +370 37 42 26 08
Fax: +370 37 42 54 52
E-mail: info@kaunas.lt, http://www.kaunas.lt
Kaunas District Municipality
Savanorių pr. 371, LT-49500 Kaunas
Phone: +370 37 305 571, fax: +370 37 305 501
E-mail: info@krs.lt, http://www.krs.lt
Kazlu Ruda Municipality
Atgimimo g. 12, LT-69443 Kazlų Rūda
Tel./fax: +370 343 95 276
E-mail: priimamasis@kazluruda.lt, http://www.kazluruda.lt
Kelme District Municipality
Vytauto Didziojo g. 58
LT-86143 Kelme
Tel./fax: +370 427 69052
E-mail: info@kelme.lt, http://www.kelme.lt
Marijampole Municipality
J.Basanavičiaus a.1
LT-68307 Marijampolė
Phone: +370 343 90 011, 90 003
Fax: +370 343 90 014
E-mail: mms@marijampole.lt
Vilkaviskis District Municipality
S. Nėries g. 1, LT-70147 Vilkaviškis,
Phone: +370 342 60 062, fax: +370 342 60 066
http://www.vilkaviskis.lt
Palanga City Municipality
Vytauto g. 73, LT-00134 Palanga
Phone: +370 460 48 705
Fax: +370 460 40 217
E-mail: administracija@palanga.lt, http://www.palanga.lt
Telsiai District Municipality
Zemaitės g.14, LT-87133 Telsiai
Specific Interests
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Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
Stakeholder
Group
Environmental
NGOs
•
Research
centres, consultants
Suppliers and
service providers
Key Stakeholders
Tel./fax: +370 444 52229
E-mail: info@telsiai.lt, http://www.telsiai.lt
Vilnius City Municipallity
Konstitucijos pr. 3, LT-09601 Vilnius
http://www.vilnius.lt
Lithuanian Green Movement Vilnius(Vilniaus žaliųjų klubas)Kalvarijų g. 130-48,
Vilnius
Phone: +370 5 2765 609
Fax: +370 5 2765 609
E-mail: janina@zalieji.lt, http://www.zalieji.lt
Other national and international environmental NGO networks (not identified
now)
Vilnius Gediminas Technical University
Saulėtekio al. 11, Vilnius
Phone: +370 5 2745030, E-mail: rastine@vgtu.lt
Kaunas University of Technology, Public Relations Department
K. Donelaičio St. 73, LT-44029 Kaunas, Lithuania
Phone: + 370 37 300094 , Fax: + 370 37 300076, E-mail rastine@ktu.lt
Energetic institute of Lithuania
Breslaujos g. 3, LT-44403 Kaunas
Phone: +370 37 401801, Fax: +370 37 351271, E-mail: rastine@mail.lei.lt
The Republican Energy Training Centre
Jeruzalės g. 21, LT-08420 Vilnius,
Phone: +370 5 237 45 77, Fax: +370 5 269 71 66, E-mail: info@remc.lt,
www.remc.lt
International consulting companies
Regional and Local Waste Management Companies - to be identified during specific projects
Toksika. UAB
Jočionių 13B, LT - 02300 Vilnius
Phone: +370 5 2040126, 2505302,
Fax: +370 5 2040125
http://www.toksika.lt/
Palemono keramika AB
Pamario g. 1, LT- 52265 Kaunas
Phone: +370 37 373555
Fax: +370 37 373565
http://www.palemonokeramika.lt/
Izola UAB
Elektrinės g. 21 A,
LT-26108 Elektrėnai
Contact: Vladas Pašukys
Phones: +370 528 39705, +370 528 59547
E-mail: pasukys@izolalietuva.eu, http://www.izolalietuva.eu
Specific Interests
Environmental protection
measures, air quality,
land use etc.;
Carbon dioxide emissions and climate
change;
Renewable energy;
Information on construction and operation
Assessments, development of new technologies for DH facilities
Municipal and special
waste collection and
treatment
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Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
Stakeholder
Group
Key Stakeholders
Prioritetas UAB
Serbentų g. 222, LT-77117 Šiauliai
Phone: +370 41 45 79 47
Fax: +370 41 54 01 10.
E-mail: av@prioritetas.lt
http://www.eshop.b-a.lt/
BioNovus UAB
Smolensko st. 12, LT-03201 Vilnius, Lithuania
Phone: +370 5 239 49 30
Fax: +370 5 239 49 31
E-mail info@bionovus.lt
http://www.bionovus.lt
Regional Water Companies - to be identified during specific projects
Specific Interests
Supplier of biomass,
sand
Water supply and waste
water collection
Transmission System Operator, LITGRID AB,
A. Juozapavičiaus g. 13, LT-09311 Vilnius, Lithuania
Phone +370 5 278 2777, Fax. +370 5 272 3986, E-mail info@litgrid.eu,
http://www.litgrid.eu/
Suppliers of air pollution control and other equipment - (to be identified)
Electricity transmission
Internal
stakeholders
The staff of VE, including about 274 employees, who are members of 2 Workers
Unions established at VE
Training, employment
and social policy, training, other procedures /
policies, salaries, migrant
workers, retrenchment,
etc.
Local groups
and communities
Local Autonomy of Lazdynai Community (Lazdynų Bendruomenės Savivaldija)
Erfurto str. 29, Vilnius
Phone: +370 5 2401814
Air quality, land use,
construction traffic, energy prices etc.;
Migrant workers;
Locally sourced construction workers and
new jobs
NGO Pilaite community (Visuomeninė organizacija - Pilaitės bendruomenė)
I. Kanto al., 19-15, LT-06202 Vilnius
Phone: +37061184445, E-mail: pilaites.bendruomene@gmail.com
Supply of equipment,
services
Naujosios Vilnios bendruomenės centras
Pergalės g. 8, Vilniaus m., Vilniaus m. sav.
Residents of Jocioniu and Titnago streets -currently no specific address
General public, audience
of newspapers and
magazines
UAB Lrytas
Gedimino 12A, LT-01103, Vilnius.
E-mail: news@lrytas.lt, http://www.lrytas.lt
Lietuvos rytas - daily,
Sostinė - weekly annex
UAB "Diena Media News"
Labdarių g. 8, Vilnius , Phone: +370 5 262 4242, Fax: +370 5 279 1377,
E-mail: info@vilniausdiena.lt, http://www.diena.lt
Vilniaus diena - daily
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Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
Stakeholder
Group
General public, audience
of radio stations
General public, audience
of TV channels
General public, audience
of web sites
Key Stakeholders
Specific Interests
UAB Respublikos leidiniai
A.Smetonos g. 2, 01115 Vilnius,
Tel./fax: +370 5 212-35-38, http://www.respublika.lt
UAB Verslo Zinios
J.Jasinskio 16 a, Vilnius, 01112, Lithuania
Phone: +370 52 526300, Fax: +370 52 526313, http://www.verslozinios.lt,
http://www.vz.lt
UAB “Intelligent Media”
Gynėjų g. 16, 01109 Vilnius, http://www.iqeconomist.lt/
Respublika - daily
Žinių radijas - UAB Zinių radijas
Laisves pr. 60, 05120 Vilnius
Phone: +370 (5) 2431 430, Fax: +370 (5) 2431 433, E-mail: biuras@ziniur.lt,
http://www.ziniur.lt
LR1 (Lietuvos Radijas) - Lietuvos nacionalinis radijas ir televizija
S.Konarskio 49, LT-2600 Vilnius, Lithuania
Phone: +370 (0)5 236 3000, Fax:+370 (0)5 213 5333, E-mail: lrt@lrt.lt,
http://www.lrt.lt
LTV channel - Lietuvos nacionalinis radijas ir televizija
S.Konarskio 49, LT-2600 Vilnius, Lithuania
Phone: +370 (0)5 236 3000, Fax:+370 (0)5 213 5333, E-mail: lrt@lrt.lt,
http://www.lrt.lt
LNK channel - UAB Laisvas ir nepriklausomas kanalas
Šeškinės g. 20, Vilnius, LT-07156, Lietuva
Phone: +370 (5) 2431058 , Fax: +370 (5) 2431054, E-mail: info@lnk.lt,
http://www.lnk.lt
TV3 channel - UAB Tele-3
Kalvarijų g. 143, LT-08221 Vilnius
Phone:+370 5 203 01 01 , E-mail: info@tv3.lt, http://www.tv3.lt
UAB BaltijosTV
Laisvės pr. 60, LT-05120 Vilnius
Phones: +370 5 2780844, +370 5 2780805
Fax: +370 5 2780804
E-mail: info@btv.lt
http://www.btv.lt
Lietuvos ryto televizija
Gedimino pr. 12 a, Vilnius, LT-01103;
Phone: 274 37 18, Fax: 265 73 38
http://tv.lrytas.lt/
News portal http://www.delfi.lt
Gynėjų g. 16, LT-01109 Vilnius
E-mail: delfi@delfi.lt, Phone: +370 (5) 204 54 00, Fax: +370 (5) 204 54 03
News and debate on
local development, tariffs, jobs, environmental
issues
News portal http://www.15min.lt
UAB „15 minučių”, A. Goštauto 40b, LT-01112, Vilnius
Phone: +370 5 2105895, Fax: +370 5 2105897, E-mail: Redakcija@15min.lt
News portal http://www.alfa.lt/
UAB „Alfa Media"
J.Jasinskio g. 16, LT-01112 Vilnius
Verslo žinios - daily business newspaper
IQ Economist - monthly
18
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
Stakeholder
Group
General public, media
groups
Key Stakeholders
Phone: +370 5 2546 941
Fax: +370 5 254 6940
UAB "Creative Media Services"
A.Jakšto g. 12, (V aukštas)
Vilnius
Phone: +370 5 203 2125
Faks. +370 5 203 2126
E-mail: info@cms.lt, http://www.cms.lt
Specific Interests
Media strategy, advertising, tailor made services
Information on additional stakeholders and communication channels can be
provided to the VE and LTE contact persons indicated in Chapter 1 of this
SEP.
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
5
Stakeholders Engagement Programme
5.1
Experience of stakeholder engagement
19
During implementation of previous projects VE has gained a significant experience in communication with internal and external stakeholders. Examples of
such activities include information on the web-site, printed materials, 24/7
telephone hot lines, public hearings, newsletters, meetings with local officials,
direct mail to customers, public consultations for renovation projects and
door-to-door visits by the VE community liaison staff.
The company has sufficient experience of the EIA in accordance with the
Lithuanian legislation and the EU environmental requirements. The latest examples of activities in line with the EIA procedure are presented in 3.
20
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
Table 3:
Recent examples of VE and LTE activities in line with the EIA procedure
Planned activity (short
description)
EIA procedure
Public hearing
date
Authority decision
date
Comments
Stack No. 5 and flue
gas pipelines at VE
CHP 2
Screening
06.03.2008
22.02.2008
EIA scoping
14.04.2008
20.06.2008
EIA report
16.07.2008,
08.10.2008
06.10.2008
Screening (additional)
21.12.2009
01.22.2010
VE regional boiler
house RK-2: installation
of 2 biomass water
heating boilers, stack
and biomass storage
Screening
20 11 2008
17 11 2008
Screening (additional)
22 01 2010
20 01 2010
Because of changes in heat production quantity
Construction of new
biomass boiler for heat
and electricity generation at LTE Alytus RK
Screening
19.03.2008
15.03.2008
No need for full EIA
procedure
Marijampole city district
heating network modernization by LTE
Screening
17.06.2010
10.06.2010
No need for full EIA
procedure
Kelme city district heating networks, modernization by LTE till 2013
Screening
09.06.2010
07.06.2010
No need for full EIA
procedure
Telsiai city district heating network modernization by LTE
Screening
09.06.2010
07.06.2010
No need for full EIA
procedure
Because of technical changes in the
project
Dalkia companies in Lithuania have also got relevant experience of the IPPC
permits correction. According to the IPPC procedure VE and LTE have applied for correction of the IPPC permit after commissioning of new flue gas
condenser, flues gas cleaning systems and building of the new stack in Vilnius.
The communication practice of VE and LTE includes a broad spectrum of
approaches to various stakeholders, for example stakeholders affected by the
project (e.g. residents in the service area, neighbours to a reconstruction site),
having interests in the project (e.g. contractors), or having duties with regard
to the project (e.g. authorities), etc. The levels of engagement at various stages
of a project can change. Examples of engagement levels and approaches to the
engagement of selected typical stakeholder groups are presented in Table 4:
21
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
Table 4:
Approaches to engagement at different levels
Engagement levels
Approach/Message/Position of VE
Examples of stakeholder groups addressed
Monitoring and analysis
We will monitor your views
Employees, regulatory
authorities
Information
We will keep you informed
Customers
Transaction/contract
We will do what we promised; we will provide the resources
to enable you to receive what we agreed
Contractors, suppliers
Consultation
We will listen to your concerns, consider your insights and
provide feedback on our decision
NGOs, local communities, the mass media
Involvement
We will work with you to ensure your concerns are understood, to develop alternative proposals and provide feedback about how our stakeholders' views influenced our
decision-making
Dalkia Group, EBRD,
IFC, national and regional authorities
Collaboration
We will address you for direct advice and participation in
finding and implementing solutions to shared challenges
Dalkia Group, consultants
Empowering
We will invite all the project stakeholders to participate
equitably and effectively in the public consultation and disclosure process
Public consultation participants
The information activities of BU in Lithuania with regard to customers are
currently related to the following key issues:
•
•
•
•
•
available services provided by VE and LTE;
changes in heat tariffs;
information on how to pay for heat and hot water;
clarifications regarding bills and account statements;
advice on in-house measures for energy saving and economic benefits.
On the web-pages of VE and LTE the customers can find information on specific heat consumption per square meter in a specific building (e.g. their
home) and compare it with the average values for the city, as well as to the
best practice values (only in the Lithuanian language is currently available).
The company also provide information on the structure of heat supply cost.
Information on coming events and new projects is also presented on webpages. Customers are provided an opportunity of on-line billing and payments. For grievance and direct contacts to the company a customer can type
his/her address of the building of interest on the web-page and find contact
details of VE or LTE manager responsible for servicing the building in question.
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
22
Dalkia BU in Lithuania offer services of the energy audit of buildings and
consultancy on customer-specific measures for reduction of heat consumption
on requests from customers, etc.
Most of the recent complaints and requests used to be related to the price review and requests for repairs of the local heat units. Until this moment the
Lithuanian companies of Dalkia have not yet had any complaints related to
environmental issues.
The environmental performance issues are the key topics of dialogue with the
regulatory authorities for selecting the best technical solutions, for obtaining
the relevant approvals and for reporting on performance according to the
regulatory requirements.
5.2
Types of information to be disclosed
The types of information for disclosure are selected according to the interests
and engagement levels of specific stakeholders. Major attention will be focused on disclosure of the EIA Disclosure Packages for the VE and LTE projects, which are defined in Annexes I and II of EIA Directive:
•
Mandatory EIA: all projects listed in Annex I are considered as having
significant effects on the environment and require an EIA;
•
Discretion of Member States (screening): for projects listed in Annex II,
the national authorities have to decide whether an EIA is needed.
Thereof, depending on significance of effects on the environment there will be
disclosed such information like Stakeholder Engagement Plan, EIA screening
report, full EIA documentation, Non-Technical Summary, Environmental and
Social Action Plan etc.
5.3
Methods of communication
The key methods/channels of communication will include:
•
Meetings with regulatory authorities;
•
Public meetings;
•
Publications on websites (EBRD, IFC, Dalkia, VE, LTE, regional and
local authorities, news portals, intranet);
•
Announcements in the local mass media (newspapers, radio, TV);
•
News on information boards in VE and in the streets.
•
Services of the Call Centre with formal response in writing.
23
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
5.4
Language of communication
The present SEP will be available in English and in Lithuanian. Other documents will be available in Lithuanian. Reports on implementation of the SEP
will be presented to EBRD and IFC in English.
5.5
Program of activities
The program of stakeholder engagement activities is presented in Table 5:.
Table 5:
Program of stakeholder engagement activities
Stakeholders
Concerns and
information
Internal stakeholder groups:
Management
quality of services,
compliance with
regulation
Employees entitled to ben- Regulation impleefits/privileges (women,
mentation in the
employees with disabilities) Company
Other workers
Corporate news,
occupational opportunities
Workers’ Council
Shareholders
Local community:
Direct consumers of district
heating
Residents living in the immediate proximity to the
sites
Residents living in the adjacent areas
Vulnerable groups affected
(e.g. children, elderly people in the adjacent areas)
Authorities:
Local administrations (executive bodies)
Local councils (legislative
bodies)
Procurator offices (judicial
Kind of disclosed
information
Communication
method
Management policies,
general directions
Meetings, e-mail
Social and legal information concerning
them
All information concerning them
Bulletin board, Intranet
Social data, Occupational Health and
Safety data
quality of services,
compliance with
regulation
All information regarding work environment
Bulletin board, Intranet, information
meetings, training
programs, corporate events
Meetings, bulletin
board, Intranet
Finance results, investments programs
Letters, website,
meetings
Tariff, service availability
All information concerning them
Emissions, environmental impacts,
work projects
Emissions, environmental impacts,
work projects
Emissions, environmental impacts
All information concerning them
Newsletter, local
newspaper, local
radio, local TV
Newsletter, meetings
Emissions, environmental impacts,
social data, projects
location, operations
economic data,
All information required by the regulation
All information concerning them
All information concerning them
Newsletter, local
newspaper, local
radio, local TV
Meetings, sign
boards
In person, formal
letter
24
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
Stakeholders
Concerns and
information
power bodies)
Regional governments
Inspectorates
Counterparts:
Housing management
companies
Water utilities
quality of service
Tariff, service availability
Service availability,
work projects
Research centres, consultants
Experts in the field of ener- Operation data,
gy production
projects
Non-governmental organizations:
Local NGOs, national and
New projects, posinternational networks of
sible service dysNGOs
function
Contractors and suppliers:
Companies involved in
Projects information
supply, production, construction activities, services
Neighbouring enterprises:
Permanently affectProjects schedule
ed/displaced
and location
Temporarily affected by
Projects schedule
hindered access
and location
5.6
Kind of disclosed
information
Communication
method
All information concerning them
Projects and operations data
Letters, meetings
Data concerning projects and operations
Website, e-mail,
meetings
Projects and operations information
E-mail, newsletter,
website
All information concerning them
Newspaper, website
All information concerning work
All information concerning work
Letter, e-mail
Letters, meetings
Letter, e-mail
Timetable
The present version of the Stakeholder Engagement Plan for Dalkia BU in
Lithuania is scheduled for disclosure on 02/2011 via the websites of VE and
LTE.
It is expected that the SEP will be updated during the public consultation
within the Environmental Impact Assessment (EIA) of the projects that will
be maintained by VE and LTE in the future. The major updates will be made
in the section "Records of stakeholder consultation". The Environmental Department will also collect copies of publications in the mass media addressing
the Project preparation and implementation issues. Communication will continue as further planning and design activities are completed and then during
the Project implementation.
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
6
25
Grievance Mechanism
The grievance mechanism of VE and LTE for internal stakeholders (employees, trade unions) includes written and spoken communication with line managers, Human Resources department and Workers’ Council representatives,
intranet, bulletin boards for notices and comment boxes.
The grievance mechanism for external stakeholders is based either on feedback to written requests to the VE and LTE subsidies directors, letters, emails
or telephone/Skype calls to the data hosting system (call centre). The department register all requests in internal data hosting system (DTS) and forwards
it to the person in charge for responsive actions and the answer. All formal
answers are subject for approvals by the Director or the Management Board.
Written answers are elaborated for each request within a maximum of 30
days. Some of the answers are also published in the Company's newsletter.
The requests, questions, grievances during meetings and phone calls could be
expressed in Lithuanian, Russian or English. The response letter could be
provided in the corresponding language. The written communication languages for the SEP are Lithuanian and/or English.
During public hearings or various exhibitions VE will use open journals or
mailboxes (with pens provided) for collecting questions, comments, complaints and grievances. An opportunity for anonymous comments and complaints will be also provided on the Company's website.
Summaries of grievance and actions taken in response will be presented in the
internal reports (internal audit reports, reports on contractor supervision and
evaluation) and reports to EBRD and IFC in the agreed format.
A flowchart of the grievance mechanism existing and further developed in VE
during the last years for internal and external stakeholders is presented in 4.
All complaints are acknowledged by VE within 7 days.
26
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
Grievance received
(in verbal or written format)
YES
Immediate action enough to
satisfy complaint
Record the date in the Register
Record the date in the Grievance
Register
NO
Identify any long-term corrective action
required
Inform complainant of the proposed
corrective action or clarify why action is
not required within 30 days
Inform complainant of corrective action
Implement the corrective action and carry
out the follow-up of the corrective action
Record the date. Close the case.
Figure 4: Flowchart of grievance mechanism in VE
The contact points for questions, comments, recommendations are as follows:
Vilniaus energija UAB
Jočionių g. 13, LT-02300 Vilnius
1899 - Call centre
Tel: +370 (5) 266 7199,
Fax: +370 (5) 266 7339
E-mail: info@dalkia.lt
LTE branch Alytaus energija
Customer Service Unit
Zuvinto g. 4, LT-62351 Alytus
Phones: +370-315-77270, +370-315-71816, +370-315-71819,
Fax: +370-315-77270
E-mail: info@alytus.litesko.lt
LTE branch Biržų siluma
Rotušės g. 20A, LT-41137 Birzai
Phones: +370-450-32587, +370-656-51051
Fax: +370-450-31033
E-mail: info@birzai.litesko.lt
LTE branch Druskiniku siluma
Customer Service Unit
Pramones g. 7, LT-66181 Druskininkai
Phones: +370-313-51670, +370-313-51072
Fax: +370-313-57146
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
E-mail: info@druskininkai.litesko.lt
LTE branch Kelmes siluma
A.Mackeviciaus g.10, LT-86135 Kelme
Phone: +370-427-61256
Fax: +370-427-61439
E-mail: info@kelme.litesko.lt
LTE branch Marijampoles siluma
Customer Service Unit
Gamyklu g. 8, LT-68500 Marijampole
Phones: +370-343-71796, +370-343-71543
Fax: +370-343-76434
E-mail: info@marijampole.litesko.lt
LTE branch Palangos siluma
Klaipedos pl. 63, LT-00148 Palanga
Phones: +370-460-52909, +370-460-53509
Fax: +370-460-52382
E-mail: info@palanga.litesko.lt
LTE branch Telšių siluma
Lygumų g. 69, LT-87144 Telsiai
Phone: +370-444-78564
Fax: +370-444-78561
E-mail: info@telsiai.litesko.lt
LTE branch Vilkaviškio siluma
Birutės g. 8A, LT-70145 Vilkaviskis
Phones: +370-342-52109, +370-342-52431
Fax: +370-342-52196
E-mail: info@vilkaviskis.litesko.lt
27
Stakeholder Engagement Plan - Dalkia Business Unit in Lithuania
7
28
Updating and Reporting
The present SEP will be updated in the following major elements:
Section 0 - description of information important for Dalkia
activities in Lithuania
Table - "map" of key stakeholders
Table 5: - program of stakeholder engagement activities
(scheduled and completed)
The reports will be based on updates of Table 5: and review of grievance
mechanism. The reports will contain the following information:
•
Type of information disclosed, in what forms (e.g. oral, brochure, reports,
posters, radio, etc.), and how it was released or distributed;
•
The locations and dates of any meetings conducted to date;
•
Individuals, groups, and/or organizations that have been consulted;
•
Key issues discussed and key concerns raised;
•
Company response to the issues raised, including any commitments or
follow-up actions;
•
Documentation procedure for the SEP activities and needed changes, if
any.
The internal reports will be prepared in Lithuanian; their brief summaries/reviews for Dalkia group will be prepared in English. The reports for the
EBRD and IFC will be prepared in English.
ANNEX I
Proposed developments at Vilniaus energija UAB and
Litesko UAB
The Industrial Emissions Directive (IED) approved by the European Parliament on 17 December 2010 recasts seven existing Directives, including the
Large Combustion Plant Directive and the Integrated Pollution Prevention and
Control (IPPC) Directive, related to industrial emissions into a single clear
and coherent legislative instrument.
According to the IED, activities, such as combustion of fuels at the installations with the total thermal input of 50 MW or more will have to comply with
the stricter limits until 2016.
At the moment various primary and secondary emission reduction systems are
already installed at VE and LTE, including electrostatic particulate filter at
TE-2, low-NOx burners, air and fuel graduation, flue gas recirculation and
excess air control system at the Unit 1 of the TE-3, steam boiler with condensation economiser and electrostatic filter, at LTE Alytaus RK boiler plant,
multi-cyclone and condensation economiser at Palangos RK boiler house.
In order to reduce further emissions to the atmosphere, VE and LTE are planning to implement a number of investment projects related to the accident
prevention and other activities allowing VE and LTE to meet the new IED
requirements for NOX emissions at the regional/district boiler houses.
Both Dalkia companies in Lithuania have prepared a Pre-Feasibility Studies,
where several possible scenarios on how to achieve the new emission limits
are considered. It includes two major approaches to NOx reduction:
•
combustion modifications, and
•
post-combustion processes
Selection of a particular scenario for implementation at different facilities will
depend on the next steps of the Project development. These steps include
preparation of a more detailed Technical Feasibility Study, the EIA process
and communication with potential equipment manufacturers/suppliers.
A detailed description of measures proposed in the Pre-Feasibility Study is
available and can be provided on request.
Proposed project locations
At the moment four VE facilities are involved in the NOX Reduction Project:
•
Regional/district boiler house RK-2,
•
Regional/district boiler house RK-8,
•
CHP - 2 (TE-2) and
•
CHP- 3 (TE-3).
Layout of the VE boiler houses and DH mains is presented in Figure 1 below:
Figure 2:
DH network and energy generation facilities in Vilnius
At the moment three LTE facilities are involved in the NOX Reduction Project:
•
Alytus regional/district boiler house,
•
Druskininkai regional/district boiler house,
•
Marijampole regional/district boiler house.
Layout of the boiler houses and DH mains in Alytus, Druskininkai and Marijampole is presented in Figures 2- 4 below:
Figure 2:
DH network and energy generation facilities in Alytus
Figure 3:
DH network and energy generation facilities in Druskininkai
Figure 4:
DH network and energy generation facilities in Marijampole
Program of activities
The program of stakeholder engagement activities of proposed NOX Reduction Project at VE and LTE is presented in Table 5:1. Additional column can
be inserted at the right to keep record of actual completion dates for each of
the activities.
Table 1
Program of stakeholder engagement activities
Activity
Type of information disclosed
Means and schedule of
communication
Stakeholder groups
consulted
Publication of EIA
Disclosure Package for the VE
and LTE facilities included in
the NOx Reduction Project
Stakeholder Engagement Plan,
Non-Technical
Summary, full EIA
documentation,
Environmental and
Social Action Plan
Disclosure with press release:
2011- 2012
Regulatory authorities:
Environmental NGOs;
Local communities;
Research centres;
International stakeholders, Employees
Internet – Company website
http://www.vilniausenergija.lt/SEP.htm and
http://www.litesko.lt/SEP.htm..
Local media
Information boards
Approval of financing for NOx
When funding has
been approved,
the confirmed
Press release – likely end of
2011
Regulatory authorities:
Environmental NGOs;
Local communities;
Activity
Reduction Project
Pre-construction
planning – development of NOx
Reduction Project,
Update of IPPC
permits
Announcement of
construction program to residents
of the affected
neighbourhoods.
Announcement on
commissioning of
the new equipment
Type of information disclosed
Means and schedule of
communication
Project preparation and implementation arrangements and
their implications
(social / employment / EIA etc.)
will be communicated to the
stakeholders
Local media
Construction impacts and mitigation measures
Different facilieties - at different times up to 2016 m.
Migrant worker
arrangements (if
any)
Websites
Call centre
Companies websites and
Call Centre
Local media
Expected impacts
on the facility
workers, procedures
Information boards
Details of the proposed construction program including the proposed work on the
local roads, temporary disturbances in heat or
hot water supply
and transportation
program for the
major components
(road closures) .
2013 - during implementation
Formal notification
of the operation of
modernized boiler
houses and CHPs.
2015-2016
Stakeholder groups
consulted
Research centres;
International stakeholders, Employees;
Contractors;
Mass media
Regulatory authorities:
Environmental NGOs;
Local communities;
Research centres,
Consultants;
Employees,
International stakeholders,
Contractors
Public meeting(s)
Regulatory authorities:
Local communities
Company website and Call
Centre
Local media
Information boards
Regulatory authorities:
Local communities
Company website.
Local media
Information boards
Announcements
on the mainte-
May include temporary disturb-
As required during operation
Regulatory authorities:
Activity
nance activities
which may affect
the local residents
and nearby areas
Type of information disclosed
ances in heat or
hot water supply,
road closures for
transportation of
equipment, etc.
Means and schedule of
communication
Company website and Call
Centre
Stakeholder groups
consulted
Local communities
Local media
Information boards
Communication
with the contractors
EHS requirements, concerns
of local communities and VE employees
Requirements in bidding documents and contracts, information meetings, training,
construction supervision reports
Contractors/suppliers;
Employees;
Local communities
Information provision to/by employees
Schedule of project implementation, new equipment, training
schedule, possible
changes in staffing
and responsibilities
Internal meetings, information
boards, intranet, internal audits - on-going with monthly
reviews and reports, evaluation meetings
Employees, company
management, workers
unions, workers council