Koç University College of Administrative Sciences and Economics
Instructor: Dr. Evrim Didem Güneş (egunes@ku.edu.tr)
Class Time and Location: Section 1: Tuesday- Thursday 9:30
Section 2: Tuesday- Thursday 11:00
Section 3: Tuesday- Thursday 14:00
Office:
Office Hours:
Phone:
Teaching Assistant:
CAS 247
Tuesday, Thursday 15:30-16:30 or by appointment
(212) 338 1545
TBA
Office Hours of TAs:
Office Location of TAs:
URL for OPSM 301:
TBA
TBA http://home.ku.edu.tr/~egunes/opsm301
COURSE GOALS
Operations Management (OM) is concerned with the transformation process that takes inputs and converts them into
outputs, together with the various support functions closely associated with this basic task. In other words, OM studies how organizations “actually do things.”
The operations function of a firm is responsible for producing the goods or providing the services that the firm sells in the market place. Some organizations produce physical items such as furniture, building materials or automobiles, while others provide services such as medical care, banking facilities or retail sales outlets. In order to produce or provide these items and services to a required quality level, at an appropriate time and within acceptable financial constraints, organizations create a number of functions that are essential to the buying, producing and selling activities, which underpin their existence. One key function is operations.
As recent experience has shown in global markets, significant competitive advantages accrue to those firms capable of producing quality goods and services efficiently. For this reason, the careful design and management of the production or service delivery process is of primary importance for the long-term success/survival of a firm.
The goals of this course will be
 to develop an understanding of the relevance of the operations function to the competitiveness of a firm,
 to study various production and service delivery processes,
 to develop a basic understanding of quantitative tools in Operations Management,
 to equip students with knowledge and analytical skills necessary to continually improve operations.
COURSE MATERIAL/TEXTBOOK
The textbook for this course is Managing Business Process Flows: Principles of Operations Management
Second Edition (Prentice Hall), by Anupindi, Chopra, Desmukh,van Mieghem, Zemel. Additional teaching
[Type text]

Koç University College of Administrative Sciences and Economics notes and copies of slides used during the lectures will be provided to the students through the home page of the course. An additional course package that contains the cases to be discussed/assigned in this course will be available at the Xerox Center. Some other cases will be distributed during the semester.
INSTRUCTIONAL METHODS
Class time will be devoted to lectures concerning important concepts and issues. All students are required to be present in all sessions (unexcused absences may affect your grade) and to have completed the assigned readings prior to the associated class sessions to ensure effective participation in discussions. Students are encouraged to work in study groups; however each student is expected to present his/her own analysis and perspective in class.
OFFICE HOURS:
GRADING
There will be two exams in which students will have the opportunity to demonstrate in writing how well they have grasped the material covered in this course. The midterm will account for 25% of the course grade. The final exam will be comprehensive and will account for 35% of the course grade. Students will work on three assignments, which will account for 15 % of the total grade. Apart from the group assignments, there will be regular quizzes based on material from the basic modules. The class participation grade will be determined based on contribution to in-class exercises and discussion, as well as attendance.
Class Participation
Quizzes
Assignments
Midterm
Final Exam
Total
10 %
15 % (3x5%)
15 % (3x5%)
25 %
35 %
100%
MISCELLANEOUS RULES OF CONDUCT
Deadlines: No homework will be accepted late. All assignments are due in class on the day for which they are assigned.
Make-up policy: If there is a legitimate excuse for absence in the mid-term or the final, the make-up will be on the announced date by the registrar, and it will be comprehensive.
Quizzes: There will be more than three quizzes, the ones with the highest grades will be counted. If a quiz is missed for a legitimate reason, students should make sure to catch other quizzes, as there won’t be extra make-ups for quizzes.
Course web site: Will be updated regularly. Students should check the website every week for the announcements as well as the lecture notes and exercises and other supplementary material. Homework assignments will also be posted on the website.
Working groups: For the assignments, students can work individually or as a group of 2 students.
Class Participation Grade: Participation in class activities and attendance will be recorded and will form a basis for the participation grade. Occasionally individual short assignments will be given to count towards participation grade.

Koç University College of Administrative Sciences and Economics
ACADEMIC HONESTY
Honesty and trust are important to all of us as individuals. Students and faculty adhere to the following principles of academic honesty at Koç University:
1.
Individual accountability for all individual work, written or oral. Copying from others or providing answers or information, written or oral, to others is cheating. You may discuss and get help from fellow students about a homework question, but you are expected to write down the final solution on your own, without copying from someone else’s paper. Cheating for homework assignments will be punished by zero point for both sides in the collusion (one who gives the solution as well as one who copies) for a first time.
2.
Providing proper acknowledgment of original author. Copying from another student's paper or from another text without written acknowledgment is plagiarism.
3.
Study or project group activity is effective and authorized teamwork. Unauthorized help from another person or having someone else write one's paper or assignment is collusion.
Cheating, plagiarism, and collusion are serious offenses resulting in an F grade and disciplinary action.

Koç University
TENTATIVE COURSE SCHEDULE
College of Administrative Sciences and Economics
Week Module
1-2 Introduction
What is Operations
Management?
Operations Strategy and Its Link to Process
Readings
Chapter 1
Chapter 2
Case
Design
3-5 The Process View
Business Process Flows
Process Analysis
Chapter 3-4-5 - Kristen’s Cookie
Company (A)individual class participation assignment
-Case: Benihana of
Tokyo
5-6 Optimal Resource Allocation: Introduction to
Linear Programming
Linear Programming formulations
Using Excel Solver
7-8 Supply Chain Management and Inventory
Analysis
9-10 Managing Flow Variability
11-12 Lean Operations
13-14 One-time Processes-Project Management
Project Management basics
Introduction to Microsoft Project
Chapter 6-7
Chapter 8-9
Chapter 10