Zaid Qayum Khan
PERSONAL DATA
Date of Birth
15Th Dec 1980
Nationality
Pakistani
Gender
Male
Marital Status Single
Languages
English & Urdu
Email
goldsnake6@hotmail.com
Contact Info
+971551417364
OBJECTIVES
To work with a professionally managed and result oriented organization, where talent and effort are duly rewarded
and employees are given an opportunity to grow with the organization.
EXPERIENCE
Scicom Company:
Executive Technical Support Customer Care (2012) (Malaysia)

Worked as an Executive Technical Support Mio & Broadband project of Singtel from
Singapore.

Excellent AHT average handling time.

Excellent SmS Rating top performer.

More than 600 compliments got from the customers.

Friendly with my staff helping them.

Excellent experience in technical support
Promoted
Assistant Manager (2013 - 2014)

To manage the team of inbound.

Attend meetings arranged by the cco to check there performance and quality work.

Give AHT targets to the team and follow up with the efforts of the team.

Manage irate customer’s manager callback and salvage them.
Awards Received
Top performer Award received in Oct 2013 in SCICOM
ACM GOLD TRADING
General Manager Marketing (2009 - 2011)

Giving trainings on Sales & Marketing Techniques to Area Managers & Branch Managers.

Generate business for the gold trading, forward leads and achieve all targets through sales
team.

Arrange & attend weekly meetings with the Area Managers Branch Managers

Monitor them n provide them good ideas to generate business
Sales & Marketing

United Bank Limited | (Aug 2003 - Aug 2008) | Karachi, Pakistan.
Relationship officer (2003 - 2005)
Auto Loan Department

To achieve the given target

Call customers and fix meetings for incoming business.

Work in a manner to achieve all targets by giving best to the company.
Promoted
Team Manager (2005 - 2006)
Auto Loan Department

To manage the whole team of sales.

Attend meetings arranged by the officers in order to bring business & motivate the staff

Give targets to the team and follow up with the efforts of the team.

Check daily activities of sales team for the output.

Discuss on ideas of marketing and refer staff MIS for their targets.

Provide detailed MIS/ information to the Management regarding the business
Promoted
Relationship Manager (2006 - 2008)
Cash Line Department

Giving trainings on Sales & Marketing Techniques to Team Managers & Relationship Officers.

Generate business for the bank, forward leads and achieve all targets through sales team.

Provide MIS report to the Regional Sales Head.

Arrange & attend weekly meetings with the Team Managers to motivate them.

Review cases rejected by CIU and follow up if required.
Awards Received:

Best performer 2005

Appreciation Letter for Pan Pakistan Second Position
______________________________________________________________________________________________________
Pakistan Educational Foundation (PEF College) | (April 1999 - Dec 2000) | Karachi, Pakistan.
Admin Assistant

Handling all records of students and look after faculty meetings.

Arrange Parent Teacher meetings

Coordinate with admin staff

Prepare MIS for the principle

Manage all college issues and faculty problems.
______________________________________________________________________________________________________
EFU General Insurance Company | (June 1997 - March 1999) | Karachi, Pakistan.
Development Sales Officer

Responsibilities to generate a business.

MIS daily basis, weekly and monthly reports.

Arrange meetings with Clients.

Give detail briefing to the customers regarding insurance products.
EDUCATION
Raza Computer's
Hardware & Software Installation Engineer

Diploma in IT for 2 years with A grade

Expert in, Ms. Office, Windows 98,Xp,2000,windows7, windows 8,Mac

And all kind of operating system installation upgrading and can do the networking as well

Assembling all kind of computers branded n non branded
ABC (Computer Institute)

Certification of IT for 2 years with A grade

Certification of Oracle Developer 2000 with A grade
RAZA (Computer University)

Engineering Certificate of Hardware & Software
Graduation
B.com from Govt Commerce College
COURSES STUDIED
Grace Institute
: Reservation & Ticketing
(Air Industry)
Raza Computer
(Computer Institute)
: Hardware & Software Installation Engineer, Ms. Office, Familiar with all kind of
Operating System like Windows 7 & 8, Mac, MsOffice, Orical Developer 2000
SKILLS
 Good in Research, Inter-personal and Relational skills.
 Fast learner, hardworking, and team player.
 Ability to work with minimum guidance, learn new things & encourage diversity in professional life.
 Imaginative, entrepreneurial and able to come up with creative solutions within the forecasted budget and
minimum support.
REFERENCES

Will be furnished upon request.