Older People’s Strategy Action Plan
Chapter 3 - The Big Picture
Objective
Actions
Lead/Contributory
Agencies
Funding
1. Enabling older
people to live
independent lives for
longer
Achieving Lifetime
Local Planning Authority
Home Standards (driver)
providing homes that
are adaptable and
Developers (actioning)
flexible to needs
No direct
requirement
Making Poole more
inclusive
Ensure prioritisation Borough of Poole
of need for those with
mobility impairments
and disabilities within
new strategies and
development
Financial
contributions from
developers
(including Section
106 funding)
Outcome/Measure
Key Milestones
(Timescales)
All new dwellings build to From 2009 (adoption of
Lifetime Homes
Core Strategy)
standards
Negligible
additional cost
incurred
Improved facilities and
From 2009 (adoption of
public spaces that cater
Core Strategy)
for the needs of the older
generation
Improved disabled
access to and uptake of
services
Providing health and Protect existing viable Borough of Poole
Market Demand
care facilities that take care homes
account of the needs
of an ageing
Provision of new care Bournemouth and Poole Primary Care
population
homes
Primary Care Trust
Trust/Borough of
Poole Adult Social
Services and
independent
providers of
social/nursing care
1
No closures of care
homes with over 45 bed
space capacity
Up to 450 additional bed
spaces created by 2025
From June 2008
Objective
Actions
Lead/Contributory
Agencies
Funding
Outcome/Measure
Key Milestones
(Timescales)
Enabling access to
local facilities
Focus new highdensity development
around local centres
and main transport
routes
Borough of Poole
Developer
contributions to
improve local
centres
Decrease in the number
of vacant retail premises
and provision of a mixed
retail offer - measured
through annual Retail
Monitoring study
Increased mobility for
older people within
Poole.
Improving the
efficiency and
reliability of bus
services along main
transport corridors.
Borough of Poole
Developer
contributions
Increased customer
Ongoing
satisfaction with local bus
services
Wilts and Dorset
Borough of Poole
First study
measurement available
in Autumn 2008
Wilts and Dorset
Government grant
funding
Improving
accessibility of bus
services
Borough of Poole
Developer
contributions
Wilts and Dorset
Borough of Poole
Wilts and Dorset
Government grant
funding
2
All bus stops to have
raised level pavements
and real time information
provision
Higher proportion of older
people using bus
services
Ongoing
Chapter 4 - Improving Engagement Action Plan
Objective
1. To ensure older
people are fully
engaged in the Safer
Neighbourhoods
initiative
Actions
Lead/Contributory
Agencies
Funding
Roll-out Safer
Neighbourhood
initiative across Poole
and link with Older
People’s Steering
Groups
Adult Social Care and
LPSA Reward
Wellbeing and Housing Grant Funding
and Community Services
of Borough of Poole
2. Develop further
Locality Steering
Group and the Older
People’s Steering
Group
Consult wit Older
People on the best
model for the two
Adult Social Care and
Wellbeing, Borough of
Poole
3. Promotion of
engagement in Area
Committees and
Overview and
Scrutiny Committees
of the Borough of
Poole
4. For Poole
Partnership to
develop a
comprehensive
strategy which
engages all residents
in influencing services
Outcome/Measure
Older people influencing
community and
community safety issues
across the borough
Key Milestones
(Timescales)
March 2009
Dorset Police
£25,000 Borough
of Poole Adult
Social Services
Older People report they March 2009
are able to influence local
decisions
Older People present Adult Social Care and
to Committees as
Wellbeing
appropriate
£25,000
Borough of Poole Elected Ongoing
Members and partner
agencies engage actively
with older people
Develop and
implement a
Community
Engagement
Strategy.
As identified in the
strategy
Increase in older people Strategy approved by
reporting they can
Poole Partnership by
influence decisions
September 2009
including minority groups
Help and Care
All Poole Partnership
agencies
3
Objective
Actions
Lead/Contributory
Agencies
Funding
Outcome/Measure
Key Milestones
(Timescales)
5. Research the
aspirations and needs
of older people from
black and minority
ethnic backgrounds
Undertake a specific
consultation with
older people from
black and minority
ethnic groups
Borough of Poole on
behalf of Poole
Partnership
£25,000 in Adult
Social Services
All agencies understand Research completed
more fully the present
by March 2009
and future needs of older
residents from black and
minority ethnic
communities
6. Enable older
people to strongly
influence the local
health and social care
services via the
creation of an
effective Local
Involvement Network
All partners to
promote LINks in
local communities
and co-operate fully
with LINks
Host for LINks (to be
appointed by 31 March
2008)
£110,000 per
annum grant from
Government paid
to Borough of
Poole
Older People report they
feel they can influence
local services and are
satisfied with health and
social care services
4
LINks produces an
effective Annual report
in March 2009
Chapter 5 - Information and Advice
Objective
Actions
Lead/Contributory
Agencies
1. To develop an
inter-agency approach
to the provision of
information which
enables older people
to receive timely and
joined-up information
Through an interagency group,
develop a
comprehensive and
joined-up approach to
the provision of
information for older
people
Borough of Poole,
Bournemouth and Poole
Primary Care Trust,
DWP, Help and Care,
Dorset Healthcare Trust,
Older People’s
representatives
Borough of Poole
2. To enable older
people to have a
central role in
developing and
delivering information
strategies
To engage older
people’s
representatives in the
development and
delivery of the plans
to improve
information
Older People’s Steering
Group/Locality Steering
Group
All partner statutory and
voluntary sector
agencies
Funding from
Borough of Poole
Adult Social
Services
Older people are
engaged in and are
central to decisionmaking
Arrangements are
agreed for engagement
of older people by
September 2008
3. To equip all
frontline staff to
signpost older people
to the range of
services available
To develop a strategy All partner agencies as
to equip frontline staff part of the inter-agency
with appropriate tools group
and knowledge
As in 1. above
Older people report that
they are informed about
relevant services
Strategy to be agreed
by March 2009
4. To develop single
points of access for
services and a range
of facilities within local
communities where
older people can
access information
and advice
To develop a strategy All partner agencies as
which enables older part of the inter-agency
people to receive
group
joined-up information
within local
communities
As in 1. above
Older people report that Strategy to be agreed
information and advice is by March 2009
accessible in their local
community
Funding
5
Funds to develop
further the
Council’s
integrated
customer services
Outcome/Measure
Key Milestones
(Timescales)
Increases in the
Strategy to be agreed
percentages of older
by March 2009
people who say that they
are well informed about
services
Objective
Actions
Lead/Contributory
Agencies
Key Milestones
(Timescales)
Funding
Outcome/Measure
As in 1. above
Assessment of diverse
needs is undertaken
including consultation
with a wide range of
different groups
Assessment completed
by March 2009
5. Ensure that
information is
available for all older
people in Poole and
that individual and
diverse needs are
identified and met
To undertake a full
assessment of the
diverse needs of
older people
All partner agencies as
part of the inter-agency
group
6. Produce and
distribute contact
details for ‘top ten’
services
Older people to lead
project to develop
information leaflet or
card
Older people’s
£5,000 - Borough
representatives,
of Poole
Borough of Poole, DWP,
Help and Care, Primary
Care Trust
Information available for
older people in
leaflet/card form and
distributed via Poole
News
Information produced
and distributed by July
2008
7. Distribute final
version of ‘A Time of
Our Lives’
‘A Time of Our Lives’ Borough of Poole to lead Borough of Poole
is distributed widely
on printing and
to local people and to distribution
staff in all agencies
Older People and
professionals have
access to information on
available local services
and contact details of
agencies
July 2008
8. Develop a
comprehensive and
continuously updated
directory of relevant
services
A directory of local
Borough of Poole
services is created
which can be
regularly updated and
is available on the
internet and in other
appropriate formats
Plans to develop a The public and staff
directory are part of report they have good
inter-agency
access to information
project as in
1.above
6
Plans to develop and
fund the directory are
agreed by March 2009
Chapter 6 - Secure and Comfortable in Your Home
Objective
Actions
Lead/Contributory
Agencies
Funding
Borough of Poole
Customers First
Programme
Outcome/Measure
1. Provision of easily
accessible information
regarding housing and
housing related
support
Develop a
Borough of Poole
comprehensive
approach as part of
the wider information
strategy
2. Helping older
people to stay in their
own home
Support the British
Gas Council Tax
rebate scheme for
energy efficiency
measures
Housing and Community £20,000
Services and Financial
Services, Borough of
Poole and British Gas
Further 400 older people Ongoing annual
living in warmer homes in contract
2008/09
Achieve a minimum
of 200 referrals a
year for the Home
Safety Scheme
Housing and Community £50,000 capital
Services
£47,000 revenue
200 older people living in Ongoing annual
safer homes
contract until March
2009
Support the energy
efficiency measures
in the private rented
sector and evaluate
take up by older
people
Housing and Community £75,000
Services
120 older people living in Ongoing annual
warmer homes
contract
Support equity
release mortgage
scheme
Housing and Community £80,000
Services
Minimum of 20 vulnerable Annual contract
older person households
achieve works to their
homes so that they
achieve Decent Homes
Standard
7
Older People report they
have access to accurate
and timely information
Key Milestones
(Timescales)
Strategy agreed by
March 2009
Objective
3. Ensuring a choice
of alternative housing
should older people
chose to move
Actions
Lead/Contributory
Agencies
Funding
Outcome/Measure
Key Milestones
(Timescales)
Model future DFG
Housing and Community Officer time
take up for older
Services
people and cost over
the next ten years
A plan for DFG
expenditure for older
people over the next ten
years
July 2008
Establish a model
Housing and Community Officer time
with Registered
Services
Social Landlords to
provide housing for
older people who
have sufficient equity
to buy together into a
scheme
Provision of older
peoples purpose built
housing financed by
equity release
July 2008
Establish a
community land trust
model for older
people’s housing
Housing and Community Officer time
Services
A model of purpose build March 2009
older people’s housing
which is only sold to local
older people’s
households
Agree improvement
programme for
affordable sheltered
accommodation for
older people
Poole Housing
Partnership
Agreed specification for
Council housing stock to
set out improvements
required and how they
will be financed
March 2009
A scheme which will
increase the amount of
loans on offer
November 2009
Housing Revenue
Account business
plan and staff
resources
Bid to GOSW to fund Housing and Community Officer time
a conurbation equity Services
mortgage scheme
8
Objective
4. Ensuring all older
people can benefit
Actions
Lead/Contributory
Agencies
Funding
Undertake equality
Housing and Community Officer time
impact assessment in Services
relation to housing
which includes
marginalised groups
such as rough
sleepers
9
Outcome/Measure
Key Milestones
(Timescales)
Equality impact
Ongoing
assessments for services
and policy changes in
place
Chapter 7 - A Time to Get Involved
Objective
Actions
Lead/Contributory
Agencies
Funding
Outcome/Measure
Key Milestones
(Timescales)
1. Developing closer
links and improving
understanding
between older and
younger residents
Develop a
Borough of Poole
comprehensive multiagency plan for
intergenerational
work across Poole
To be identified
Inter-agency plan in place September 2008
2. Affordable and
accessible
opportunities to keep
mind and body active
To develop an action
plan based on a
review of learning
and leisure
opportunities for older
people
£30,000
Borough of Poole
Action Plan developed
Culture and Community
Learning and Adult
Social Services,
Borough of Poole
July 2008
Increased number of
leisure and learning
opportunities available for
older people
Increased numbers of Borough of Poole
older people enrolled Leisure Services
on Access to Leisure
scheme
Increase in the number of Review of Access to
Access to Leisure and
Leisure and Learning
Learning cardholders in
card by August 2008
Poole
Introduce a Silver
3x30 club for older
people
Borough of Poole
Local Area
Leisure Services, Active Agreement pump
Healthlink, Sport and
prime funding
Leisure Management Ltd
Number of older people
April 2009
signed up to Silver Active
3x30 club
Culture and Community
Learning
Three new groups
created each year
3. Learning and social Increase numbers of
opportunities based in reading groups in
local communities
libraries and
sheltered housing
10
Within current
resource
Annual increase
Objective
Actions
Lead/Contributory
Agencies
Funding
Key Milestones
(Timescales)
Extend library
services to
housebound readers
and people living in
residential and
nursing homes
Culture and Community
Learning
Within current
resource
Increase in number of
readers
Redevelopment of
Hamworthy Library
Culture and Community
Learning
Big Lottery Fund
100 older people more
From 2010
confident in using ICT
equipment as a result of
attending library activities
Increase number of
older people using
library services
Culture and Community
Learning
Within current
resource
Increase in the proportion Annual review
of older people who are
regular library borrowers
£50,000
Percentage of the older
population that have
engaged in the arts at
least three times in the
past 12 months
Two year project
starting March 2008
Ie 2008/09 and
2009/10
Establish grant
Housing and Community Grant funding
funding strategy for
Services
across service
voluntary
units
organisations
providing services for
older people
Grant funding priority for
older people’s services
February 2009
Provide additional
meeting space for
groups in the new
Hamworthy Library
Increased use of library
premises by voluntary
groups
From 2010
4. Affordable
Roll out Flourish - a
Borough of Poole Arts
opportunities for older programme of arts
Development Unit
people to become
based social activities
involved in the arts
5. Increased support
for third sector
activities
Outcome/Measure
Culture and Community
Learning
Steering Group of local
people
11
Big Lottery Fund
By April 2010
Objective
Actions
Lead/Contributory
Agencies
Funding
Work with the
Adult Social Care and
voluntary, community Wellbeing, Borough of
and faith sector to
Poole
develop more
neighbourhoodbased social
opportunities and
clubs for older people
6. An increased sense Produce information
of community and
on opportunities and
belonging
services, giving
information about
groups and facilities
available to older
people in Poole
Poole Partnership
12
Outcome/Measure
Key Milestones
(Timescales)
Adult Social
Services budgets
Increase in percentage of Ongoing
older people helped to
live at home through the
voluntary sector
Poole Partnership
Poole Partnership
March 2009
website contains
information on resources
for older people and older
people report they feel
well-informed
Chapter 8 - Healthy and Independent
Lead/Contributory
Agencies
Funding
1. Work in partnership Action taken through Partnership for Older
to promote healthy life the Partnerships for
People Project
and wellbeing
Older People Project
and Brendon Care
awarded Wellbeing
Service Contract on 1
September 2007
Department of
Health
Objective
Actions
Improve access to
leisure and exercise
facilities for older
people
Outcome/Measure
900 older people involved End 2008
8-10 wellbeing clubs
opened
Borough of Poole
Local Area
Leisure Services, Active Agreement pump
Healthlink, Sport and
prime funding
Leisure Management Ltd
One Silver Active 3x30
club for older people
established.
Register all new Silver
Swimmers onto Active
3x30 club by April 2009
Number of older people
signed up to Silver Active
3x30 club (formerly Silver
Swims)
All existing Silver
Swimmers and Sliver
Active 3x30 club
member to also
become ‘Everyone
Active card holders by
April 2009
Number of older people
becoming ‘Everyone
Active’ card holders
2. Improving choice
Local Area
by helping people to
Agreement for Direct
buy their own care
Payments agreed.
and ensure the quality
of this care
Key Milestones
(Timescales)
Adult Social Services
Local Area
Agreement
13
366 people receiving
Direct Payments
31 March 2010
Objective
Actions
3. Introduce
Improve access to
accessible, low cost
exercise facilities for
exercise programmes older people
for older people
Lead/Contributory
Agencies
Funding
Borough of Poole
Leisure Services, Sport
and Leisure
Management Ltd,
Broadstone Leisure
Centre, Active Healthlink
£4,000 per year
from the Primary
Care Trust
Local Area
Agreement pump
prime funding
Outcome/Measure
Key Milestones
(Timescales)
Increase in the number of Review of Access to
Access to Leisure and
Leisure and Learning
Learning card holders in Card by July 2008
Poole
Three new low cost
Numbers of older people exercise programmes
accessing free swims in introduced by March
Poole
2010
Number of new low cost
exercise programmes
introduced for older
people in Poole
4. Develop a coordinated approach to
low level preventative
care and support
Supporting People
Adult Social Services
Programme to
commission Floating
Support Services for
Older People and
Adults with Dementia
Supporting People 500 hours per week
funds
£440,000
From May 2008
5. Develop locality
New Intermediate
multi-agency services Care service agreed
which enable people for older people
to receive prompt
health and social care
in their own homes
Adult Social Services,
Borough of Poole
Bournemouth and Poole
Primary Care Trust
Additional
investment from
Borough of Poole
and Bournemouth
and Poole Primary
Care Trust - £1.9m
Reduced numbers of bed In line with Local Area
days occupied by older
Agreement targets
people with unscheduled
admissions - 5,000
From April 2008
hospital bed days
reduced from 2006/07
baseline
6. Implement a
Carers Strategy
programme of support agreed
and training for carers
eg ‘Assistive Care
Pack’
Adult Social Services,
Borough of Poole
£443,000
Plan identifies six key
July 2008
issues for improvement includes training and
advice, emotional support
and time off
14
Objective
Actions
Lead/Contributory
Agencies
Funding
Outcome/Measure
Primary Care Trust
will fund Local
Enhanced Service
Agreement for GPs
Numbers of older people
for whom alcohol
represents a health risk
are identified
Key Milestones
(Timescales)
7. Research issues of
the harmful use of
alcohol amongst older
people
Needs assessment
Bournemouth and Poole
and steps taken to
Primary Care Trust
better identify
patterns of alcohol
use (through Primary
Care)
8. Improve services
for older people with
mental health
problems and
dementia
Joint strategic needs
assessment is in
progress for older
people with dementia
and depression
including service
patterns and current
spend
Bournemouth and Poole
Primary Care Trust
Adult Social Services,
Borough of Poole
Initially, the production of July 2008
a Joint Commissioning
Strategy for older people
with mental health
problems
Increased
opportunities for
social contact and
residential care
To redevelop the
Fourways site as a
day centre for
disabled people and
to include on the site
residential/nursing
facilities for older
people
Adult Social Services
Commissioning,
Borough of Poole
Wellbeing Centre
Incorporate the
needs of older people
into an overall
strategy for improving
care at the end of life
Adult Social Services,
Borough of Poole
Bournemouth and Poole
Primary Care Trust
Improve the care and
support of older
people at the end of
life
40 older people
accessing day centre
Integrated alcohol
harm reduction and
treatment strategy
agreed (July 2008)
To have opened the
wellbeing centre by the
end of 2010
80 residential spaces
15
To be agreed
August 2008
Chapter 9 - Control of Your Finances
Objective
1. Improved
awareness and
uptake of benefit
entitlements amongst
older people
Actions
Lead/Contributory
Agencies
Funding
Outcome/Measure
Key Milestones
(Timescales)
Poole Housing
Partnership staff,
Local Authority staff
and social landlords
trained to provide
advice on welfare
benefits
Department for Work
Within current
and Pensions, Financial resource
Services - Borough of
Poole, Poole Partnership
Health and Wellbeing
Partnership Board
Benefits advice given to
all new customers
Training complete by
end 2008
Provide benefits
surgeries
Department for Work
Within current
and Pensions, Financial resource
Services - Borough of
Poole, Poole Partnership
Health and Wellbeing
Partnership Board
Increase in benefit
claimant base
Member approval
Summer 2008
16
Surgeries operational
by end 2008
Objective
Actions
Lead/Contributory
Agencies
Funding
Outcome/Measure
Key Milestones
(Timescales)
Increase benefit
claims through
benefit take up
campaigns
Poole Housing
Partnership
Coastal Credit Union
LPSA Reward
Grant
50 new claims for
benefits made
April 2009
Train community
representatives to
offer ongoing
financial advice
Poole Housing
Partnership
Coastal Credit Union
LPSA Reward
Grant
Training sessions
delivered
April 2009
2. Closer joint working
between key agencies
to increase benefit
claimant base and
provide support
Department for Work
and Pensions and
Borough Benefits
Services to be
accommodated
together
Department for Work
and Pensions, Financial
Services - Borough of
Poole
Within current
resource
3. Improved access to
information on retraining and finding
employment in later
life
Train Residents’
Representatives
about money
management and
financial advice providing a new skill
and opportunity for
ongoing provision of
information to the
community
Poole Housing
Partnership
Coastal Credit Union
LPSA Reward
Grant
4. Increased advice
and support for
people who struggle
with debt
Targeted one-to-one
benefits advice for
residents with rent
arrears
Poole Housing
Partnership
Coastal Credit Union
50 people trained
One joint team created
Summer 2008
Increased system access
Training sessions
delivered
April 2009
50 people trained
LPSA Reward
Grant
17
5% reduction of rent
arrears of residents
involved in the project
April 2009
Chapter 10 - A Time to Feel Safe
Objective
Actions
1. Working more
visibly in local areas
to address issues that
are important to local
older people
Multi-agency Safer
Neighbourhood
Teams to investigate
issues of concern to
local older people
Lead/Contributory
Agencies
Funding
Poole Police
Borough of Poole
Funding is being
provided through
the Poole Safe
Together
Partnership to
support the Safer
Neighbourhood
Teams and from
LPSA Reward
Grant
18
Outcome/Measure
Multi-agency Safer
Neighbourhood teams in
place in seven Poole
localities
Reduction of 17.2% in
crime
Key Milestones
(Timescales)
Process to be rolled
out from May 2008
Objective
2. Assisting local older
people as they work
to improve their local
area
Actions
Lead/Contributory
Agencies
Funding
Outcome/Measure
Key Milestones
(Timescales)
Address issues of
Multi Agency Safer
concern to local older Neighbourhood Teams
people
As above
Decrease in the
First measurement in
proportion of older people Place Survey
who perceive anti-social September 2008
behaviour to be a
problem in the Borough
Support the
Poole Police
development of
Home Watch groups
in Poole communities
Within current
resource
Neighbourhoods profiled
and gap analysis
undertaken
From July 2008
Increase in proportion of
older people who feel
safe when out and about
at day/night in local area.
Measured through Poole
Opinion Panel
Increased awareness Poole Police
amongst Safer
Neighbourhood
Officers of voluntary
and community
groups providing
support to older
people in vulnerable
locations
Within current
resource
19
Voluntary and community July 2008
groups enabled to raise
concerns about key
issues
Objective
3. Ensuring that older
people feel safe in
their homes, to
reassure vulnerable
older people and
support victims of
crime
Actions
Lead/Contributory
Agencies
Funding
Outcome/Measure
Key Milestones
(Timescales)
Community
messaging system
(Ringmaster) updated
and training protocol
in place to provide
information to key
contacts within the
community
Police
Environmental and
Consumer Protection
Services, Borough of
Poole
Mainstream Police Raised awareness of
From August 2008
funding
community safety
concerns and work being
done to address these
No Doorstep Selling
zones extended to
deter traders from
operating in
designated areas in
line with guidance
from the Office of Fair
Trading
Environmental and
Consumer Protection
Services, Borough of
Poole
Within current
resource
20
Reduction in fear of crime Awaiting guidance
in designated areas
Objective
Actions
Increasing general
awareness on Adult
Protection issues
Lead/Contributory
Agencies
Funding
Borough of Poole,
Police, Primary Care
Trust, NHS Trusts,
Social Care providers
Outcome/Measure
£70,000 dedicated Increased awareness
resource
evident in customer
feedback/surveys
Borough of Poole
Social Services
Reductions in incidence
of actual abuse
New pan-Dorset Inter
Agency Protection
Policy Introduced
Improved consistency of
investigations leading to
increase in successful
outcomes
Publication of posters
and fact-sheets to
raise awareness
Increased proportion of
successful prosecutions
in investigations where
abuse is substantiated
Working to protect
vulnerable people:
 Independent
providers
 Adult Social
Services staff
 Commissioning
Activities
 All Borough of
Poole Service
Units apply selfassessment audit
on ‘protecting
vulnerable
people’.
Adult Social Services
and independent
providers
Number of staff taking up
awareness training/
provider management
training
Adult Social Services
Implementation of
improved contract
monitoring system to
promote service
improvement
The Borough of Poole
(corporately)
Satisfactory self
assessment audits
completed.
21
Key Milestones
(Timescales)
Objective
4. Tackling prejudices
and fostering greater
understanding and
trust between older
and younger people
within the Borough
Actions
Lead/Contributory
Agencies
Funding
Outcome/Measure
Operation Refer identifying vulnerable
people who need
safety advice eg
smoke detectors,
target hardening
Poole Police,
involvement from
Neighbourhood Watch
Co-ordinator and Safer
Neighbourhood Teams
making referrals
Awaiting funding
confirmation from
Safer Dorset
Reduction in distraction
burglaries
Crime prevention
advice through Safer
Neighbourhood
Teams
Crime Prevention
Officers, Dorset Police
Poole Safe
Increase in proportion of
Together
older people who feel
Partnership, LPSA safe in their homes
Key Milestones
(Timescales)
Annual operation from
April 2008, dependent
on funding
Measured through
Poole Opinion Panel
May 2009
Implementation of the Safer Poole and Housing
prejudice reporting
and Community Services
process. Training
given to council
employees and other
partner agencies
such as CAB
Increase reporting
Develop a
comprehensive multiagency plan for
intergenerational
work across Poole,
including the faith
and voluntary
sectors, schools,
young people’s
services, Poole Safe
Together Partnership
and housing partners.
Inter-agency plan in place September 2008
The Strategic Director
Within current
for Strengthening our
resource
Communities and the
Strategic Director for
Supporting Children and
Young People
22
100% all incidents
reported to the Council
followed up
Chapter 11 - A Time to Get Out and About
Objective
Actions
Lead/Contributory
Agencies
Funding
Outcome/Measure
Key Milestones
(Timescales)
1. Improved access to Raise awareness of
healthcare services
public transport
for older people
refund schemes and
Choose and Book for
those travelling to
hospital before
9.30am through
increased publicity.
Raise awareness of
Route ONE bus
service to encourage
visitors to Poole
Hospital to park at
other town centre car
parks
Transportation Services, Transportation
Borough of Poole
Services, Borough
of Poole
Poole General Hospital
Poole General
Royal Bournemouth
Hospital
Hospital
Royal
Bournemouth
Hospital
125,000 Route ONE
passenger journeys
2. Increased mobility
for older people with
health or disability
issues
Transportation Services, Unsecured at
Borough of Poole
present
Joint scheme to be
April 2009
agreed with Bournemouth
Borough Council
Investigate options
and secure
appropriate funding
to replace the taxi
token scheme for
those with greatest
need
Bournemouth Borough
Council
23
Annual increased
2009/10
Objective
Actions
Lead/Contributory
Agencies
Funding
Outcome/Measure
3. Facilitate access to
services, including
hospitals, for older
people across the
conurbation
Create a strategy for
community transport
provision in the
conurbation and
establish a joint
delivery organisation
Transportation Services,
Borough of Poole
Bournemouth Borough
Council, Christchurch
District Council, Dorset
County Council, Poole
Council for Voluntary
Service, Bournemouth
Council for Voluntary
Service, NHS Trusts
Establishment of
organisation
funded from within
contributory
agencies’ available
resources
Single point of contact to
book community
transport and/or nonemergency patient
transport for the South
East Dorset conurbation
2009/10
4. Improved transport
access for older
people in hard to
reach areas
Investigate innovative Transportation Services, Unsecured at
solutions and identify Borough of Poole
present
sources of funding
Transport operators
where conventional
and community
transport fails to meet
needs eg Taxibuses
The introduction of the
first ‘unconventional’
transport service
2009/10
5. Improve punctuality
of local bus services
in partnership with the
bus operators
To agree a
punctuality
improvement
partnership with the
bus operators
Transportation Services, Within available
Borough of Poole
resources
Bournemouth Borough
Council
Wilts and Dorset Bus
Company
Transdev Yellow Buses
95% of buses within 1
April 2008
minute early and 5
minutes late of scheduled
time
6. Improve facilities
for older people
accessing local bus
services
Increase the
provision of bus
passenger waiting
facilities (seating,
shelters, raised
boarding kerbs)
Transportation Services, Within available
Borough of Poole
resources (Capital
Programme
funding)
Five new bus shelters per Ongoing
annum
24
Key Milestones
(Timescales)
25