Information pack
Supporter Zone Consultant
We’re ActionAid. We’re
people who are dedicated
to ending the extreme
poverty that kills 28 children
every minute of every day.
We’re a charity and much
more. We’re a partnership
between people in poor
countries and people in rich
countries – all working
together to end poverty for
good.
ActionAid is an international
development charity.
Formed in 1972 we have
been growing and expanding to where we are today - working with over 13 million of
the world's poorest and most disadvantaged people in 42 countries worldwide.
Photo by Gideon Mendel/Corbis/ActionAid
Objective
To review ActionAid’s business processes, infrastructure and human and financial
resourcing to determine what changes ActionAid will need to make to implement its
vision for developing a digital supporter experience.
Output
Produce a review document for ActionAid UK’s senior management team which
details:
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Short, medium and longer-term IT infrastructure changes that are needed to
support the new service (both in the UK and overseas), detailing human and
financial resource implications associated with this
Options for gathering content on a continuous basis and recommendations for
a preferred route (both short and long term) including all costs and human
resource requirements
Resource requirements for online community building and ongoing
management
Possible returns on investment
Benchmarking against other organisations for resourcing and team structures
Culture and strategy changes.
Our Vision
A transparent and immersive supporter experience like no other.
We will develop a digital experience that will connect supporters on an individual
level. We will bring together supporters from all our funding affiliates in the global
north with country programme staff and the poor people we work with: all coming
together in the fight against poverty.
We will take supporters on our journey, demonstrating our impact on the ground in
poor countries, at an international level and in the UK. We will be open and
transparent in how we work, and invite people to share our story. We will put
supporters in control of their relationship and inspire them to become evangelists
through incredible stories, motivating actions and content that is relevant to their
lives. In the end, we want our supporters to be so inspired that they not only stay with
us for life but also do our job of finding new supporters and supporter care for us.
Key skills and competencies required
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Experience of business process analysis and recommendations
Experience of reviewing IT infrastructure requirements
Experience of determining human resource requirements, team structures
and role profiles
Experience of projecting financial resource requirements
Knowledge of digital communication collection techniques
Experience of working in international organisations across multiple time
zones
Ability to communicate with stakeholders at all levels, establish rapport and
rapidly build effective working relationships
Ability to create accessible, jargon-free reports for senior stakeholders
Time scale
We expect this process to take 3 months.
Working hours for this voluntary role are negotiable. Lunch and reasonable travel
expenses will be paid.
We would like the person to commence the project at the start of May.
Interested in applying? Then please send your CV and covering letter to outline your
suitability for the role to jobs@actionaid.org
Only shortlisted candidates will be contacted.
ActionAid warmly welcomes applications from all sections of the community and we
aim to promote diversity. Only shortlisted candidates will be contacted.
Applications for this voluntary role will close on Friday 7th May.