JAN EMIL EL-SABBAGH
Email: jan_emil_elsabbagh@yahoo.com, Cell Phone: +971 50420246, P.O.Box:85848 Dubai UAE
Attn: The Human Resources
Subject: Vacant Post:
Sincerely
I am interested in exploring career opportunities with your company and have therefore enclosed my
resume for your reference.
I am confident that my experience and working knowledge in the various fields mentioned will
qualify me for the said position as I have solid background and experience in the, Quality
Assurance, and Customer Services Industry fields.
My day-to-day output reflects a high level of motivation, efficiency, and ability to meet any objective. I
have a proven ability to troubleshoot, perform under a minimum amount of supervision, and
demonstrate a high degree of initiative and good judgment.
Should you be in the market for a results-oriented professional for your organization, I would
encourage you to consider my credentials.
I can be reached at 0097150-4202468 to arrange for an Immediate interview .
Jan Emil El Sabbagh
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JAN EMIL EL-SABBAGH
Email: jan_emil_elsabbagh@yahoo.com, Cell Phone: +971 50420246, P.O.Box:85848 Dubai UAE
CAREER OBJECTIVE
Seeking a challenging career utilizing my good qualifications and banking experience within a reputable organization in
the region.
SKILLS
 Customer service, Sales, Marketing, Client Relations, Cross Selling, CCNA and OCP
 Designing Portfolios & Banking Packages for Corporate & Retail Clients
 MS-Office, Internet Skills, Banking Software, IT Infrastructure, Technical Support, Updating Database
 Communication, Negotiation, Team Building, Leadership, Innovation, Problem Solving &Analytical Thinking
 Oracle SQL and PL / SQL, Oracle Forms Developer, PC assembly certificates
PROFESSIONAL EXPERIENCE
Dec‘10 –
present
 Freelance System Analyst
Mark Planer For Marketing and Economic Feasibility Consultants –Dubai, United Arab Emirates
Responsibilities:
 Working on assignment basis organizing and entering market research into the requested form Of
database.
 Internet researching for market research data
 sorting and filling all information required for marketing data
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Sept‘10 –
Dec‘10
Feb ‘08 –
Mar ‘10
 Field Service Officer
MetLife Alico –Dubai, United Arab Emirates
Responsibilities:
 Handling all service related issues with clients & receiving feedback from agents for any such issues.
 Following up with agents to collect premiums (insurance payments)
 Performing presentations to clients informing them about their respective insurance policies.
 Sending suspension and termination letters when required to clients.
 Customer Service Officer
Barclays Bank –Dubai, United Arab Emirates
Achievement:
Awarded 3 appreciation letters by the management, in recognition of exceptional contribution and
achievement at work.
Responsibilities:
 In charge of doing early settlements and requiring approvals from the concerned (compliance) department
when necessary
 Actively cross selling bank products like credit cards, personal loans, internet Processing transactions such
as: acceptance of requests for all banking requirements which include the following: a) issuance and reissuance of ATM cards b) issuance and reissuance of cheque books c) address update d) funds transfer
instruction and verification of signature e) re-issuance of statement f) other related account services.
 Manage complaints as per the complaint management guide & resolve complaints if within zone of control.
 Keep updated/obtain information on other retail bank offerings to answer on-counter customer queries.
 Ensure customers satisfaction and error free transactions.
 Ensure that customer wait time is as per SQ (service quality) standards.
 Operate in accordance with the stated approval process pertaining to the greeter desk.
 Maintain code of conduct in line with banks policies and regulatory guidelines.
 Understand the KYC/AML & sanctions requirements as per banks stipulated and escalate suspicious
transactions to concerned superiors.
 Supervision of custody of instruments such as ATM cards, chequebooks, client instructions and information
with utmost confidentially.
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JAN EMIL EL-SABBAGH
Email: jan_emil_elsabbagh@yahoo.com, Cell Phone: +971 50420246, P.O.Box:85848 Dubai UAE
 Maintain a daily log of activities as per agreed service level agreements.
 Update control register for customer instruments (cheques, transactions &complaints).
 In charge of taking change of PDC’S (post dated cheques) request from customers and getting approval
from the concerned (credit) department.
 In charge of opening current/savings accounts as well as credit cards and personal loans.
 applications, banc assurance, current/saving account when required
 Maintain a log sheet for the cancellation of the credit cards.
 Attending regularly training seminars /sessions to be updated with the product features, process and
procedures.
 Assisting co-workers in meeting EOD/reporting deadlines.
Courses:
 Attended customer service course.
 Attended and completed basic, intermediate, advanced course in compliance.
Feb ‘05 - Senior Personal Banking Advisor
Jan ‘08: Mashreq Bank –Dubai, United Arab Emirates
Achievement:
 Awarded the Extra Mile Award 2 times by the management, in recognition of exceptional contribution and
achievement at work.
 Received 3 appreciation e-mails from different customers in recognition of exceptional contribution and
achievement at work as well as appreciation e-mails from team members
Key Project:

Worked on the Cards and Loan Application Status Query Project (improvement and empowerment drive),
as part of the Direct Banking Centre team. (DBC.)
Responsibilities:
 Primarily assisting corporate and retail customers and enhancing their overall banking experience.
Receiving customer feedback and incorporating changes in product development, thereby improving
banking experience to ensure customer loyalty. Handling customer inquiries & complaints in a timely
manner, and followed up on the same to prevent escalations and legal implications. Keeping in view
customer focus and image of the bank.
 Keeping one self-updated with latest banking trends, product-service offering so as to assist customers and
sell the best-suited financial product-service as per client need.
 Actively focusing on achievement of sales targets. Expanding business reach and proactively creating new
sales leads / opportunities. Cross-selling Mashreq Bank’s products & services to non-account holders via.
Lead referrals to line staff.
 Operating under standard rules and guidelines set by the bank and additional ones set by, and unique to
the Direct Banking Centre (DBC) which also involves root cause analysis, reversals of charges and fees
when ever necessary.
 Executing decision-making authority that is thrust upon oneself and holding responsibility on key occasions,
which enables on-the-spot problem resolution and smooth operation.
 Providing regular training on the bank products, sales techniques and skill upgrading of exiting personnel
and new members of the DBC. Imparting full knowledge of retail banking products and new services
introduced.
Mar ‘04 - Database Operator / IT Support
Feb ‘05: Al Rowais Medical Equipment, United Arab Emirates
Responsibilities:
 Developed, organized, and updated all company information into specialized status reports for
management review.
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JAN EMIL EL-SABBAGH
Email: jan_emil_elsabbagh@yahoo.com, Cell Phone: +971 50420246, P.O.Box:85848 Dubai UAE
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Monitored day-end system performance reports for anomalies, and implemented immediate remedial
measures. Troubleshooting software problems that ensured smooth glitch-free operations.
Performed regular system checks and preventive maintenance to ensure optimum system performance.
Evaluated and identified organizational requirements, to establish operating procedural standards,
concurrently recommended IT infrastructure requirements and up gradations, to ensure acceptable levels of
security, disaster management and data recovery plans.
 Maintained the company’s network systems. Managed security, network and database installations - in a
Windows environment.
 Coordinated with various departments, liaised and negotiated with vendors, suppliers and various agents
pertaining to pricing, deadlines, and timely execution of day to day operations.
Feb ‘04
IT Trainee
Mar ‘04 -: DHL, United Arab Emirates
Responsibilities as IT trainee at DHL:
 Assisted in auditing 150 computers and 10 printers during in-house Desktop Audit project.
 Assisted in updating anti-virus service packs on different types of operating systems (Windows XP, 2000,
NT). Worked on different types of servers within the company as well as the company’s network system.
EDUCATION
April’13: Nadia Recruitment, Dubai, United Arab Emirates
Certification, Logistics & Supply chain
Oct‘11:
Nadia Recruitment, Dubai, United Arab Emirates
Certification, Customer care & Supervisory skills
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May ‘05:
Sites Powers Center, Dubai, United Arab Emirates
Certification, Computer Software & Hardware
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Nov ‘02:
Customer care Completed
Supervisory skills Completed
Cisco Certified Network Association (CCNA) Completed
Oracle Certified Professional (OCP) Completed
Arab Academy of Science, Technology and Maritime Transportation, Cairo, Egypt
Bachelor's degree, Management of Information Systems (MIS)
Grade awarded for project (Analysis & Design): Very Good
PERSONAL INFORMATION
Birth Date:
Gender:
Nationality:
Visa Status:
Marital Status:
Languages:
Driving License:
6 January 1981
Male
Egyptian
UAE Residency Visa (Transferable)
Single
English & Arabic
Valid United Arab Emirates license
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