Alia Al Kurdi
D.O.B.: 18-Sept-1983
Nationality: United Arab Emirates
Location: Dubai, United Arab Emirates
Mobile: +971.50.7753372
Email: alia_alkurdi@yahoo.com
OBJECTIVE
Having gained experience in Business Development with an impressive record of success, I
am eager to become associated with a company where I can utilize my skills and gain further
experience while enhancing the company’s productivity and reputation.
EDUCATION
Canadian University of Dubai, Dubai, UAE
MBA
Sept 2009– Oct 2010
American University of Sharjah, Sharjah, UAE
Bachelor’s Degree in Business Administration (Marketing and MIS)
Sept 2000- Jun 2004
WORK EXPERIENCE
Senior Executive - Business Development Dept at Dubai Healthcare City
July 2011 - Present
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Compile company profiles and business plans for setup and incorporation at DHCC
and submit to Screening Committee Members.
Attract clients to DHCC and guide them through the process of incorporation and
setup.
Provide communication briefings to Director regarding all customer inquiries submitted
through DHCC’s website, telephone calls and walk-in’s.
Develop a customer database with the Sales team and establish a well-researched list
of prospective customers.
In close cooperation with Central Marketing, ensure that the Marketing team is
updated on Clients status and new businesses in DHCC to reflect on DHCC website.
Assist line manager in the on-boarding of the new clients in DHCC through
coordinating between different departments’ i.e. licensing, facility Management,
Operations, Marketing, etc.
Personal Banking Officer - Customer Service Dept at Commercial Bank of Dubai
Oct 2005-Aug 2009
Training Role
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Assist in the training of new customer service representatives and associates.
Provide extensive training to gain and improve product knowledge for existing and new
sales team.
Evaluate effectiveness of training.
Sales Role
 Encourage customers to purchase additional products or services. i.e. cross selling.
 Analyze applicants' financial status to determine feasibility of granting loans.
 Approve loans within specified limits, and refer loan applications outside those limits to
management for approval.
 Participate in sales campaigns such as branches credit card campaign.
Customer Service Role
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Responsible for ensuring that customers receive a satisfactory level of service.
Interact with customers to provide information in response to inquiries about products
or services and to handle and resolve complaints.
Explain to customers the different types of loans and credit options that are available,
as well as the terms of those services.
Communicate with customers through a variety of methods: by telephone, e-mail, fax,
and in person.
Open accounts and update customers’ profile or account information to keep records
of transactions and maintain databases of information.
Marketing Coordinator - Perfume Division at Chalhoub Group
Oct 2004-Sept 2005
Marketing & Training Role
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Manage portfolio of 28 luxurious Perfume and Cosmetic brands with a high
budget such as (Carolina Herrera, Prada, Lacoste, St. Dupont …etc)
Involve in updating marketing plan forecasts and activities.
Conduct frequent product knowledge training transferring full product knowhow to the sales force.
Communicate with a team of merchandisers in order to highlight the brands
beauty through creative designs or strict implementation.
Follow-up with promoters during new launches.
LANGUAGES
Arabic: Mother tongue
English: Excellent reading, writing and speaking
COMPUTER SKILLS
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Microsoft Office (Word, Excel, Access, PowerPoint, outlook…)
Internet
SPSS ( Statistical Analysis Software)
Smart Store “Software for building websites”
SKILLS & ABILITIES
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Self motivated and capable of working independently
Capable of hands on problem-solving, with ability to generate ideas and solutions
Strong communication skills in all forms including written, oral and presentation
Excellent organizational and time management skills
Team-working skills: A keen team player especially with people from different cultures
Strong relationship building, influencing, and customer service skills.
Exceptionally organized with great ability to multi-task and work well under pressure.
COURSES ATTENDED
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Aug 30th 2012: Six Thinking Hats
Feb 5th -6th 2012: Maximizing Client Relationships
Nov 31st- 4th Jan 2006: Induction and banking completed the course with an honor
grade.
15th – 17th April 2006: Communication Techniques in Emirates Institution of Banking
and Financial Services.
10th-12th Jun 2006: Bank Marketing Techniques in Emirates Institution of Banking and
Financial Services.
REFERENCES & CERTIFICATES
Available upon request