business analyst - Commonwealth Bank

Company Profile:
The Commonwealth Bank (Group) is Australia’s leading financial institution. It
commenced operations in 1912 and since then it has been providing banking, investment,
insurance, brokerage and other financial services to more than 10 million customers in
Australia and around the world. The Group is also growing internationally with
investments and operations in Australia, New Zealand, the US, Europe, Japan and the
Asia-Pacific region.
Commonwealth Bank of Australia welcomes you to its first branch in Vietnam located
in Ho Chi Minh City. Our branch offers a range of banking products and services such as
personal and business banking accounts, home, personal and business loans, foreign
exchange and international trade services. Our banking products are also supported by
leading customer service and convenient access to your money using the hundreds of
VNBC ATM machines in Ho Chi Minh City and across Vietnam.
Work for Australia’s leading bank – now operating in Vietnam
When you choose a career in Vietnam with us, you will join a team of more that 35,000
people all over the world.
Our people strive to deliver one shared vision:
“To be the finest financial services organization through excelling in customer
At the Commonwealth Bank we aspire to:
_ Make our people feel valued
_ Provide a service experience our customers appreciate
_ Be respected and admired in our community
Contact Information:
Company name:
Company address:
65 Nguyen Du Street, District 1, Ho Chi Minh City
Company website:
Company size:
Job Description:
Are you a dynamic, energetic and self-motivated person looking for a challenging and
rewarding career in an international bank? This is an excellent opportunity to build a
career with the Commonwealth Bank of Australia – Australia’s leading retail Bank. We
are looking for a qualified Vietnamese national to work in our Head Office in Ho Chi
Minh City in the position of Senior Payment Development Officer.
Key Responsibilities:
 Check and authorise payment instructions in an accurate and timely manner using the
core banking system (Thaler), and verify payment in clearing systems, in full
compliance with foreign exchange regulations and other relevant laws and
regulations of Vietnam.
 Ensure all Nostro and suspense accounts are reconciled daily and that any
discrepancies are investigated and resolved on the day
 Monitor daily cash flows through Nostro and suspense accounts and reconcile
against positions held by Treasury to ensure that optimal use of funds is achieved by
the Treasury department.
 Authorise incoming and outgoing remittances in Core Banking System (Thaler)
 Process Treasury and Trade transactions
 Compute financial fees, interest, and service charges.
 Identify transaction mistakes when debits and credits do not balance.
 Resolve problems or discrepancies concerning customers' accounts.
 Proactively explain, promote and cross sell bank products and services to satisfy
identified customer needs.
 Identify customer needs and generate quality referrals.
 Provide information on any queries from customers in relation to bank
 Handle customer complaints & resolve in a timely manner.
 Contribute to the achievement of branch sales/service targets by meeting/exceeding
individual goals.
 Uphold customer satisfaction by supporting external and internal customers and
answering questions/requests in a timely manner.
 Maintain customer confidence and protect operations by following the Bank’s
privacy policy
 The Senior Payment Development Officer role will hold responsibility supporting
the Assistant Manager Operations with all day to day operations of a foreign bank
branch, including various reporting activities.
 This role is dedicated to the support of the Bank’s front line Customer Service team
and the development of sales opportunities as related to remittances, payments, trade
/ trade finance, treasury products and identification of improvements to day to day
operational processes.
Job Requirements:
Year of experience : 2 year(s)
Minimum career level : Experienced
Minimum education level : Bachelors
 Demonstrated business development skills
 The ability to work in a busy, commercial, competitive and target-driven
 A desire and capacity to deliver excellent customer service
 The ability and willingness to develop service and sales skills
 The willingness to accept coaching and to coach others
 The ability to interact with a wide range of customers and colleagues
 High levels of accuracy in operational processes, cash management and collection of
fees and charges
 Minimum 2 years experience in Banking, preferably in one or more of the following
disciplines: Treasury Settlements (particularly FX, Fixed Interest Securities,
Derivatives), Remittances / payments, Trade and general operations.
 A bachelor degree in Accounting or in a Finance related discipline is preferred but
not mandatory.
Interested candidates should send an application letter and their full curriculum vitae
(CV) in English including contact details by email to
Only short-listed candidates will be contacted via phone and email for interview.
The closing day for applications is 30 September 2011.
General Information:
Job Type : Full-Time Permanent
Location : Ho Chi Minh
Salary : Negotiable