DEPUTY BRANCH MANAGER
Company Profile:
The Commonwealth Bank (Group) is Australia’s leading financial institution. It
commenced operations in 1912 and since then it has been providing banking, investment,
insurance, brokerage and other financial services to more than 10 million customers in
Australia and around the world. The Group is also growing internationally with
investments and operations in Australia, New Zealand, the US, Europe, Japan and the
Asia-Pacific region.
Commonwealth Bank of Australia welcomes you to its first branch in Vietnam located
in Ho Chi Minh City. Our branch offers a range of banking products and services such as
personal and business banking accounts, home, personal and business loans, foreign
exchange and international trade services. Our banking products are also supported by
leading customer service and convenient access to your money using the hundreds of
VNBC ATM machines in Ho Chi Minh City and across Vietnam.
Work for Australia’s leading bank – now operating in Vietnam
When you choose a career in Vietnam with us, you will join a team of more that 35,000
people all over the world.
Our people strive to deliver one shared vision:
“To be the finest financial services organization through excelling in customer
service”.
At the Commonwealth Bank we aspire to:
_ Make our people feel valued
_ Provide a service experience our customers appreciate
_ Be respected and admired in our community
Contact Information:
Company name:
COMMONWEALTH BANK OF AUSTRALIA – HO CHI MINH CITY BRANCH
Company address:
65 Nguyen Du Street, District 1, Ho Chi Minh City
Company website:
www.commbank.com.vn
Company size:
25-99
Job Description:
Are you a dynamic, energetic and self-motivated person looking for a challenging and
rewarding career in an international bank? This is an excellent opportunity to build a
career with the Commonwealth Bank of Australia – Australia’s leading retail Bank. We
are looking for a qualified Vietnamese national to work in our Head Office in Ho Chi
Minh City in the position of Deputy Branch Manager.
Initially this role is responsible for developing and implementing branch policies and
procedures for CBA Vietnam in combination with the Branch Manager, Operations
Manager and the CBA VN project team. The role will then transition into a fulltime
Deputy Branch Manager’s position that will hold responsibility and accountability to
assist the Branch Manager to achieve sales and service targets, management of expense
budget, and all day to day functions of a foreign bank branch, including adherence to
Operational Risk and Compliance policies. In the absence of the Branch Manager this
role will act on the branch manager’s behalf.
Key Responsibilities:
 Develop, implement and manage sales plan to achieve the sales target
 Set, review and communicate sales target to all levels of staff across the CSR non
cash team
 Lead, manage and champion sales and services process within the Branch
 Lead, motivate and develop Branch team through observation, feedback and coaching
 Interact with customers to develop customer relationships, create interest in products
and services that may suit their needs and facilitate customer attraction and retention
 Analyse and manage the work performance of the team to identify better ways to
perform tasks and contribute ideas to make systems and processes more effective
 Ensure staff resources are effectively managed to meet customer demands
 Develop and build internal and external lead networks by promoting the Bank
through actively participating in and contributing to the local community
 Contribute to and initiate local marketing and promotional activities and review
outcomes
 Provide input to plan development and acceptance of Branch Operational Plan
 Assist the Branch Manager to analyse the branch’s business and physical
environment to devise plans and strategies to achieve the Branch Operational Plan
 Ensure the sales and service focus and expectations driven by the Country Head are
delivered and understood by team members on a day to day basis
 Resolve and respond to customer queries/complaints in a timely and effective manner
 Explain, promote, or cross sell bank products or services to provide referrals.
 Perform Control Self Assurance Check to ensure compliance to the bank’s relevant
policy and procedure
 Demonstrate a commitment to workplace safety through regular review and actioning
of the workplace safety plan and ensure that delegated audit and security checks are
undertaken in a diligent manner Undertake any other tasks as required that you have
the capability to perform safely (Note: all tasks assigned and carried out must be

performed in accordance with all relevant internal Bank policies and external
legislative requirements.
Relief Branch Manager when required
Authorities:
 Your role will be to build and lead an energetic and proactive team who will make an
outstanding impression on your customers by providing them with friendly, personal and
efficient service.
 You are accountable for assisting the Branch Manager in achieving branch targets for
business development, strong profit growth, market share growth and customer retention.
 You will have overall accountability for your team’s performance and that of the
Branch as specified by the Branch Manager.
Job Requirements:
Year of experience : 5 year(s)
Minimum career level : Experienced (Manager)
Minimum education level : Bachelors
1- REQUIREMENTS:
 Experienced in Retail Banking
 Demonstrated leadership and people management skills
 Demonstrated business development skills
 The ability to work in a busy, commercial, competitive and target-driven environment
 A desire and capacity to deliver excellent customer service
 The ability and willingness to develop service and sales skills
 The willingness to accept coaching and to coach others
 The ability to interact with a wide range of customers and colleagues
 Minimum 5 years experience in Banking and sound sales result
 Bachelor degree in Accounting or a Finance related discipline
2- APPLICATION:
Interested candidates should send an application letter and their full curriculum vitae
(CV) in English including contact details by email to jobs@commbank.com.vn.
The closing day for applications is 15 February 2011
General Information:
Job Type : Full-Time Permanent
Location : Ho Chi Minh
Salary : Negotiable