BA 510 SUPPLY CHAIN MANAGEMENT SPRING SEMESTER 2004 Instructor: Terry P. Harrison Phone: 863-3357 Office: 509L BAB Section 1: MW 8:00am-10:00am Section 2: MW 10:15am-12:15am 211 Keller 210 Keller E-mail: [email protected] Office hours: MW 1:30pm-3pm Other times are available by appointment COURSE DESCRIPTION Supply Chain Management (SCM) deals with the efficient and effective flow of goods, services, information and financial resources through a network of suppliers, transformation facilities, distribution sites and customers. SCM spans many functional areas of business, however, we will focus key components of the Supply Chain Operating Reference (SCOR) model—plan, source, make, deliver and return. GRADING Grades will be based on the following four components. Quizzes Final Exam Case studies 20% 50% 30% The quizzes will be given in class. The quiz dates are: Day Monday Monday Monday Monday Date 26 January 2 February 9 February 16 February BA 510 Spring Semester 2004 Page 2 of 4 The case studies will be prepared in groups. Every group is required to submit a written case report for three out of the final four cases. (The first case, Benihanna, will not count for a grade, but you may optionally submit a written report for practice and feedback.) I will use your best three case scores to determine your average for the case portion of your final grade. Case reports are due in class the day the case is scheduled for discussion. A case report should be no more than three double-spaced typewritten pages plus appendices, charts, and graphs. Do not exceed this page limit. Your report should contain: 1) an executive summary outlining the key problems and recommendations, and 2) a brief discussion of the analysis upon which the recommendations are based. The case facts should not be restated. Key grading criteria are the clarity of exposition, rigor of the analysis, and creativity of approach. Please see the “Case Grading Guidelines” document at the BA 510 website for further details. In addition to the cases and readings, I will occasionally make homework assignments. You will find the assignments to be a useful aid in evaluating your understanding of the material. The homework assignments are not directly factored into the final course grade; however they provide excellent preparation for the examination and quizzes. If you wish, homework assignments may be turned in for review. Some of the problems will be covered in class and in weekly review sessions. ACADEMIC INTEGRITY Penn State's position on academic integrity is stated in the University Handbook as: Academic integrity is the pursuit of scholarly activity free from fraud and deception and is an educational objective of this institution. Academic dishonesty includes, but is not limited to cheating, plagiarism, fabrication of information or citations, facilitating acts of academic dishonesty by others, unauthorized prior possession of examinations, submitting work of another person or work previously used without informing the instructor, or tampering with the academic work of other students. I view violations of academic integrity as very serious offenses and will prosecute them vigorously. If you have questions about a particular situation, please discuss it with me. It is your responsibility to obtain my opinion regarding ambiguous situations. In particular, it is a violation of academic integrity to seek out and/or use quizzes or case reports from prior classes. TEXT MATERIALS Operations Management: Strategy and Analysis. Lee Krajewski and Larry Ritzman, AddisonWesley (Sixth Edition) 2002. Case Packet (available at the Student Book Store, 330 E. College Ave.) BA 510 Spring Semester 2004 Page 3 of 4 LECTURE NOTES I will make materials available on the course web page for BA 510. To reach the page directly, use the URL http://xyzzy. My lectures (along with other materials such as this syllabus) will be placed there. Most documents will be in portable document format (PDF), which requires the use of Adobe Acrobat. GRADUATE ASSISTANT The graduate assistant for BA510 is Sanjay R Sisodiya ([email protected]). He is located in 330 Beam and his office phone is 865-0603. Sanjay’s office hours are MW 12:30PM-2PM, and other times by appointment. REVIEW SESSIONS There will be optional weekly review sessions held every Sunday evening from 6:30pm-8:00pm at 210 Keller. These will start on 25 January and continue throughout the semester. Sanjay Sisodiya, the BA510 graduate assistant, will conduct the sessions. He will begin each session by reviewing the material from the prior week. There will also be time dedicated to working problems. If you have specific problems or questions you wish to have covered, send e-mail in advance to Mr. Sisodiya, but please also send a copy to me. AMERICAN DISABILITIES ACT The Smeal College of Business Administration welcomes persons with disabilities to all of its classes, programs, and events. If you need accommodations, or have questions about access to buildings where Smeal College activities are held, please contact us in advance of your participation or visit. If you need assistance during a class, program, or event, please contact the member of our staff or faculty in charge. Access to MBA Supply Chain and Information Systems courses should be arranged by contacting the MBA office. BA 510 Spring Semester 2004 Page 4 of 4 CLASS SCHEDULE Here is a list of lecture topics. The specific assignments will be updated each class in the lecture notes. Session Day Date 1 M 12-Jan 2 W 14-Jan 3 M 19-Jan 4 W 21-Jan Topic Introduction to supply chain management, Au Bon Pain video Online beer game exercise Total Quality Management, Benihana case, ParkRoyal video Statistical Process Control Reading Chapter 1 Handout Chapter 6, Benihana case Chapter 7 5 M 26-Jan Statistical Process Control, Quiz1 “Six Sigma: What It Is and How to Use It” paper 6 W 28-Jan Inventory management, inventory video Chapter 13, "Control your inventory in a world of lean retailing" paper 7 M 2-Feb Inventory management, computerized newsboy exercise, Quiz 2 "Critical fractile method" paper 8 W 4-Feb Materials Requirements Planning, Sport Obermeyer case Chapter 15, "Making supply meet demand in an uncertain world" paper, Sport Obermeyer case 9 M 9-Feb Just-in-Time production, “Cups” video, Quiz 3 Chapter 16 10 W 11-Feb Supply chain strategy, supply chain simulation 11 M 16-Feb Supply chain optimization, Quiz 4 Chapter 2, “What is the right supply chain for your product?”, Benetton case Chapter 11 12 W 18-Feb Logistics management Polaroid case 13 M 23-Feb Reverse logistics, course review HP Product Returns case T 24-Feb Final Exam AFFIRMATIVE ACTION and SEXUAL HARASSMENT The Pennsylvania State University is committed to a policy where all persons shall have equal access to programs, facilities, admission, and employment without regard to personal characteristics not related to ability, performance, or qualifications as determined by University policy or by Commonwealth or Federal authorities. Penn State does not discriminate against any person because of age, ancestry, color, disability or handicap, national origin, race, religious creed, gender, sexual orientation, or veteran status. Direct all inquiries to the Affirmative Action Office, 328 Boucke Building. AN INVITATION TO STUDENTS WITH LEARNING DISABILITIES It is Penn State’s policy to not discriminate against qualified students with documented disabilities in its educational programs. If you have a disability-related need for modifications in your testing or learning situation, your instructor should be notified during the first week of classes so that your needs can be accommodated. You will be asked to present documentation from the Office of Disability Services (located in 116 Boucke Building; 863-1807) that describes the nature of your disability and the recommended remedy. You may refer to the Nondiscrimination Policy in the Student Guide to University Policies and Rules. This publication is available in alternative media on request.