14th May, 2006
Dear Sir/Madam,
APPLICATION FOR EXECUTIVE HOUSEKEEPER
With great interest I would like to apply for the above position in your organization. Enclosed
is my resume for your kind consideration.
I have more than 7 years of hands-on managerial experience out of the 13 years experience I
have in the hospitality industry. I hold a Diploma in Hospitality Management and a Certified
Rooms Division Executive (CRDE) awarded by the Educational Institute AHLA, USA. In
2004 I graduated with a Master of Business Administration from the University of Southern
Queensland, Australia.
My working experiences in the Hospitality Industry are mainly in Housekeeping with
exposures in Front Office, Maintenance and Human Resources. I have worked with
International Hotels (Ancasa Hotels & Resorts, Berjaya Hotels & Resorts, Hyatt Hotels &
Resorts, and The Meritus Hotels & Resorts) and Independent Hotels (Merdeka Palace Hotel
& Suites, Kuching, The Pulai Desaru Beach Resort, Johor).
The above experiences were with 3 pre-opening (4-5 Star) Hotels, 3 well established (5 Star
Hotels) and 3 Resorts (4-5 Star Island/Mainland). This had exposed me to
upgrading/refurbishment & preventive maintenance of hotels & resorts and the effectiveness
and efficiency of standards, process and systems.
In addition I had lecturing experiences with two hospitality colleges as a part-time lecturer
with Stamford College Kuala Lumpur and Taylor’s College Subang Jaya.
I will endeavor to contribute positively to your organization. Please let me know of your kind
consideration.
Thanks and kind regards.
Yours faithfully,
______________________
Andrew Satu,
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andrewsatu crde
CURRICULUM VITAE
PROFESSIONAL MEMBERSHIP:
Designation
Association
Membership No:
Certified Rooms Division Executive
American Hotel &
Lodging Association
126741
Alumni
University of Southern
Queensland, Australia.
0031138692
Divemaster
PADI Asia Pacific
482709
CONTACT TELEPHONE NO.:
E.Mail :
07 – 822 2222 ext. 629
H/P 016 9555428
andrewsatu@yahoo.com
EDUCATIONAL BACKGROUND
DURATION
2001-2003
SCHOOL/COLLEGE
University of Southern
Queensland, Australia
LEVEL ACHIEVED
Master of Business Administration
2002-2003
Educational Institute (AHLA) Certified Rooms Division Executive
2001-2002
IBMS College, Kuching
Graduate Dip. Business & Management
1991-1992
Stamford College, KL.
Dip. Hospitality Management (AHMA)
1978-1979
Sunny Hill College
Kuching, Sarawak
Higher School Certificate
1976-1977
Sek. Men. Ker. Limbang
School Certificate
1967-1975
Sek. Men. Ker. Lawas
Lower Cert. Education
SEMINAR/COURSE ATTENDED
1994
Train The Trainer
1995
Exceeding Guest Expectation
Cert. in Computer
1997
Effective Report Writing
2000
Sexual Harassment in the Workplace
2001
Constructive Dismissal
Open Water Diving
2002
Team Building & Leadership Training
Advance Open Water Diving
2003
First Aid Certificate Course
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andrewsatu crde
2004
2005
Strategic Management - seminar.
Emergency First Response (CPR, First Aid course)
Rescue Diver.
Divemaster
SEMINAR/COURSE CONDUCTED
1995/1997
New Employees Orientation
1997
Part-time Lecturer at Stamford College, KL.
(Subjects Taught - Hospitality Supervision, Training.)
2004
Part-time Lecturer at Taylor’s College of Hospitality and Tourism
(Accommodation Practices and Housekeeping Technology).
COMPUTER WORKING KNOWLEDGE
Microsoft Word
:
Word Processing
Microsoft Excel
:
Spreadsheet
Microsoft PowerPoint
:
Graphics
Microsoft Project Management
:
Project scheduling
LANGUAGES
English, Bahasa Malaysia, Lun Bawang.
WORKING EXPERIENCES
Aug 05 – To date
Executive Housekeeper
THE PULAI DESARU BEACH
(197 + 8 unit owner) 4 Star Resorts
* Coordinate upgrading of the guestrooms in regards to room
configuration, bed type, fabric and linen set up.
* Conduct 40 hours training per month to improve efficiency
* Execute operational effectiveness according to Business Plan
* Plan, organize, execute and monitor projects for rooms and public
areas during low occupancy with checklist and dateline.
(Preventive Maintenance, Bathroom Grouting, Spring Cleaning, High
Pressure Cleaning, Marble floor/counter top diamond cutting and
crystallization, Guestroom Painting).
June 04- Aug 05
Executive Housekeeper
BERJAYA REDANG BEACH RESORTS
(250 + 130 rooms) 4 Star Resorts
* Elevating cleanliness and quality of service and product
* Inspect rooms & public area daily to ensure consistency in delivery
* Planning, organizing and supervising cleaning & maintenance work
throughout the resorts.
* Review and evaluates all housekeeping equipment and supplies
* Ensure all reporting & administrative task are completed within the
required time frame.
* Conduct comprehensive maintenance work during low season
(Preventive Maintenance, Timber floor sanding/painting, Floor
scrubbing/stripping/polishing, Spring Cleaning)
Responsibilities
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andrewsatu crde
Feb 04 – April 04
Responsibilities
Feb 03 – Jan 04
Responsibilities
Part-time Lecturer (HIAS Programmes)
TAYLOR’S COLLEGE OF HOSPITALITY & TOURISM
* Lecturing Accommodation Practice and Housekeeping Technology
Housekeeping Manager
HYATT REGENCY KINABALU
(288 rooms) 5 Star City Hotel
* Reorganizing Employee manning, Operations, Systems and Process,
* Implementing empowerment program
* Developing training manuals
* Sourcing replacement for facility furnishings
* Developed Public Area’s Weekly/Monthly Projects to ensure all
areas and facilities are maintained and cleaned accordingly
* In-charge of Laundry, Swimming Pool and Landscape
June 2000 – Feb 03 Executive Housekeeper
MERDEKA PALACE HOTEL & SUITES
(214 rooms) 5 Star Hotel & Apartment Suites
Responsibilities
* In charge of administration and operation of Department
* Identify problems with linen & outside laundry operations in regards
to quality and shortages. Developed a “weekly linen tracking system”
* Developed a complete linen inventory system.
* Implement consistent in-house maintenance programmes.
* Implemented a considerable cost savings and controls on guest
supplies, chemicals, mini bar items, and contracts with suppliers
worth RM 48 K annually.
* Assisted in winning the first Sarawak Hornbill Tourism Award,
“Hotel of the Year”.
Dec 98 – May 2000 Executive Housekeeper (Pre-opening Team)
IMPIANA HOTEL KUALA LUMPUR
(300 rooms) 4 Star City Hotel
- now known as Ancasa Hotel Kuala Lumpur
Responsibilities
* In 54 days successfully prepared the hotel for soft-opening:
1st – 3rd cleaning & set-up of rooms and corridors,
crystallization of lobby marble floor (30’ X 150’),
glazing/polishing of slate stones (25’ X 50’).
* Design and set up Housekeeping Department: Office and Linen &
Uniform office and Storage, Lost & Found Storage.
* Prepare Operation Manuals and Standard Procedures
* Develop and maintain departmental budgets
* Recruit and Train staff on Administration & Operations.
* Plan, Organize and Implement periodic maintenance of Rooms & PA
1997-1998
Responsibilities
Part-time Lecturer (Hospitality courses)
STAMFORD COLLEGE KUALA LUMPUR
* Lecturing Hospitality Supervision and Training.
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andrewsatu crde
May 96-Nov 98
Responsibilities
June 95-Apr 96
Responsibilities
May 94-June 95
Responsibilities
Dec 92-Apr 94
Responsibilities
Assistant Housekeeper (Rooms, Public Area).
HOTEL ISTANA, KUALA LUMPUR
(516 Rooms) 5 Star City Hotel
* Compiling all sections reports and submitting Monthly Reports
* Preparing the department’s annual budget, revising annual budgets.
* Conduct operating equipment inventory and provide its analysis
* Updating and verifying Administrative papers, such as Duty Roster,
Leave Applications, Purchase Requisition, General store requisition.
* Assessing the Housekeeping situation and providing appropriate
solutions in regards to manning, scheduling of staffs, cost savings.
* Night Assistant Housekeeper for Public Areas for nine (9) months
Implementing night projects: carpet shampooing, deep cleaning of all
public areas, floor polishing/crystallization, and proper maintenance.
Human Resources cum Training Officer (Pre-opening)
RIVIERA BAY RESORT, MALACCA
(450 Rooms) 5 Star Resorts
* Liaise with Department Heads on manpower planning
* Provide screening interviews
* Oversee the Human Resource Clerk on Office and Filing System.
* Assist the Assistant Human Resource Manager on Training
and Development matters.
* Assist the Human Resource Manager on Manpower Reports,
Immigration issues and other HR functions as required.
Team Leader, Housekeeping (Pre-opening))
HYATT REGENCY JOHOR BAHRU
(393 Rooms) 5 Star City Hotel & Resort
* Recruiting and Training of Room Attendants, Public Area
Attendants on: Professional Cleaning, Chemicals, Machine &
Equipment- Use & Maintenance, Storage, and Hygiene & Safety.
* Preparing and compiling all Task Breakdowns for Housekeeping’s
Training Manual.
* Supervising and delegating housekeeping duties to Attendants.
* Live-in the Hotel and providing 24 hours Housekeeping services.
Industrial Trainee/Housekeeping Clerk
HYATT REGENCY SAUJANA, SUBANG
(386 Rooms) 5 Star Resorts
* Undergo training in all departments of the Hotel
* Assist the Executive Housekeeper in Office Administration
* Assist Supervisors and relieve them on their off day/absence.
REFEREES
Tuan Syed Nazri Syed Kamaruzaman
Senior General Manager and Executive Director
of UDA Leisure Division
Ancasa Hotel Kuala Lumpur
Jalan Cheng Lock,
50500 Kuala Lumpur
Tel : 603-20266060
Mr Raymond Howe
General Manager
The Pulai Desaru Beach
Box 29, Bandar Penawar
81900 Kota Tinggi,
Johor
Tel : 607-822 2222
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