Chris Cartwright Mead, Colorado 80542 818.720.0397 [email protected] ABOUT ME Over 30 years of Information Technology background and 17 years of business Ownership and Management experience. I organize priorities effectively, identify and remedy problems quickly, have successfully managed teams of workers, and I am detail oriented without losing focus on the customer. My background in Management provides objective goal setting without supervision, and honed leadership ability which I want to share with others in a team environment. I use stressful situations as a platform for teaching and have worked with former IT Department heads to balance investment and stability when purchasing and hiring. ACHIEVEMENTS Received the Presidents Award for International Commerce from U.S. Congress within 30 days of employment for stopping a potentially destructive software program from shipping internationally. Collaborated with design team leadership for software development based on my experience as a customer to help define and create new programs for worldwide customer base. Created, developed, distributed and maintained fully automated, integrated and networked computer software problem resolution system. CAREER HISTORY Denovo Ventures, LLC – Boulder - 2012 to present - Service Desk Level II Technician Work daily with on-site and field customers to ensure quality, complete solutions to daily and project oriented issues. Identify and resolve difficult technical issues, then document them to provide team education. Understanding of ADUC, Citrix, VMWare and working knowledge of Service-Now with desire to expand knowledge in all skill sets. I am a contributor to the System Imaging library for 3 businesses, maximize daily productivity by keeping Ticket Management foremost, and follow up with customers and other technicians to verify quality work and completeness. Effectively manage SLA timing, and strive for 100% satisfaction. Smartech and Associates – Texas - 2011 to 2012 – Certified Service Technician Worked daily with Dell service customers to provide diagnosis and repair services for individuals and corporate customers in Northern Colorado and Wyoming. Received 5-12 daily assignments, scheduled, repaired and tracked all service procedures. Techrati Computer Services - Los Angeles/Mead - 2006 to present - Owner/Webmaster Own and operate a concierge computer hardware and software repair company with a focus on quality and thoroughness in all aspects of business. Full installations, virus/spyware/malware removal, diagnosis and hardware repair, networking, software migration/upgrade, Ghosting, Data Recovery, Website hosting, eCommerce site, online presence management and SEO. (techrati.com) Chris Cartwright - 818-720-0397 Panera Bread - Loveland, Colorado - 2010 to 2011 - Assistant Manager Co-Managed a team oriented store through coaching and experience based training including labor management, P&L, COGS, inventory/purchasing, hiring/termination, front-line support, extensive customer service, cash management (all aspects), payroll, in house human resource challenges, and day-to-day operations. Quickly adapted to new and changed situations including rapidly increasing sales, personnel changes, and upper management decisions. Boston Market - Westchester, California - 2008 to 2010 - General Manager Jamba Juice - San Fernando Valley, California - 2005 to 2008 - General Manager Private Elegance/Java Craze - Longmont, Colorado - 1994 to 2005 - Owner/Manager Spherion - Boulder, Colorado - Database Administrator Responsible for management of +1 Million part US Customs SQL database at IBM, Boulder. Created automated scripts for data manipulation without error. Increased throughput of input, modification and deletion of database items by over 50% through elimination of manual information transfer pertaining to the individual parts. IBM - Boulder, Colorado - Advisory I/T Specialist Lead Systems Programmer supporting multiple guest operating systems in a disaster recovery environment. Provided front-line customer support to incoming teams from corporate data centers across the country. Managed data recovery activities with multiple teams of individuals simultaneously while providing confidentiality and security for each group. Received praise from multiple team members for achieving the desired results in a timely manner when creating a new system for automated data management and recovery system generation. StorageTek - Louisville, Colorado - Senior Software Engineer Systems Center, Inc. - Reston, Virginia - Network Consultant, Technical Analyst Hughes Aircraft Company - Marina Del Rey, California - Sr. Systems Programmer Glendale Federal Savings - Glendale, California - Systems Programmer EDUCATION California State University - Northridge, California - Comp. Science, Business Control Data Institute - Los Angeles, California, - Comp. Ops and Programming VOLUNTEER Outreach United Resource Center (OUR Center) - Longmont, Colorado - 1994 to 2004 Kitchen Coordinator/Event Organizer Organized, collected food items, prepared, cooked and served over 850 individual meals for the Spirit of Thanksgiving Gathering each year for 11 years. This volunteer position included the management of over 100 kitchen and dining room volunteers, coordination of delivery between drivers and serving staff, and the incorporation of International Delegates into the process.