1D/68 Ekatmata Nagar Mobile: 9869107437
J B Nagar, Andheri (East)
Mumbai-59
E-mail:- prashantdtus@rediffmail.com
prashantdtus@gmail.com
Executive Summary:
•
17 Months of experience in IT industry. That includes work experience in CRM
technologies like Oracle CRM, CRM Product Development, and Siebel CRM.
•
Knowledge on Oracle Reports and Business Objects Reports.
•
Configured Siebel Applications based on the Business requirement.
•
Extremely motivated with good Inter-personnel skills.
•
Effective Team Player and an individual contributor with steep learning curve.
Technical Proficiency:
•
CRM
- Siebel 7.x, Oracle CRM and Flexcube CRM
•
Languages
- C, java
•
GUI
- Visual Basic 6.0 and Oracle Dev 6i( Forms & Reports)
•
Databases
- MS SQL Server 2000, PL SQL and Oracle 9i.
•
Environment
- Windows-95/98/NT/2000/XP, UNIX and DOS.
•
Scripting
- Java Script, VB Script.
•
Web Tools
- HTML, DHTML, JSP, Servlets, XML and XSL.
Work Experience:
•
Working as an Associate Consultant in I-flex Solutions Ltd., Mumbai from July 2004
to till date.
Domain Knowledge:
Banking and Financial Domain Knowledge.
Domain Knowledge of CRM technology
Qualification:
•
Bachelor of Engineering in Electronics and Telecommunications - from Samrat Ashok
Technological Institute, Vidisha (M.P) with 69.19% 2000 - 2004
•
HSC from St. Josephs Convent, CBSE with 74% 1999 -2000
•
SSC from the St. Josephs Convent, CBSE 77%
1997-1998
Career Profile:
1
Project :
Sales Force Automation –CVSG
Client :
Citi Capital , Dallas
Duration
:
Sep 2005 - Till Date
Technology
:
Siebel Financial Application,
Siebel7.7.1,Tools, Oracle
Role
:
Team Member
Description:
CitiCapital has various specialized Lines of Business like CMG, CVSG and others. It has
already introduced Siebel Financial application most of its Business Lines and has
planned for a phased roll out for a unit of Commercial Vendor Solutions Group (CVSG)
called Other Technology Solutions Group (OTSG). The project involves management and
customization of existing functionalities and introduction of business specific
functionalities for OTSG.
Responsibilities:
To customize screens, views & applets using SIEBEL objects.
Created Templates for Opportunity like Checklist, Summary of Proposed Terms and
Conditions for Non-Tax oriented Lease and Tax oriented Lease.
To coordinate the ST1 and ST2 rounds.
To coordinate the IUT for all the phases.
2
Project :
Product Development
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Client :
First Investment Bank
Duration
:
Jan 2005 – Aug 2005
Technology
:
FlexcubeCRM, MS–SQL Server and Oracle 9i
JDK 1.3, Servlets , JMS, XML, XSL, XSD
Role
:
Developer
Description:
FlexcubeCRM is designed to provide a unified view of customer data across all the various
communications channels, including telephone, web, email and fax. It's aimed at small and
medium-sized companies.
Responsibilities:
Involved in Release Build and Central Administrative Services.
Involved in Consolidation of Configuration of Flexcube CRM.
Created Business Objects, Look ups, Tools and Views.
Imported the Legacy Data to SQL Database.
Porting the application from MS –SQL Server and Oracle.
Developing tool, using PL/SQL to import data from external system into FlexCube
CRM. Which supports basic operations like EXPORT/IMPORT/DELETE.
3.
Project :
Client :
Duration
Technology
Role
:
Prototype for Pre-Sales
State Bank of Mauritius
:
Oct-2004 to Dec-2004
:
Siebel 7.5.3 Tools
Team Member
Description:
The project involved prototype presentation of SIEBEL 7.5.3 for the client considering
their key requirements. The solution will be deployed for Sales, Service and Marketing
activities. It has extensive use of visibility and configuration
Responsibilities:
Configuration of Company Management modules
System and Functional testing for Opportunity, Contact modules
Ad-Hoc views for entire system
4.
Project :
Client :
Duration
Technology
Role
:
Implementation of Oracle CRM
First Gulf Bank-Dubai
:
July-2004 to Sep-2004
:
Oracle CRM
Team Member
Description:
As a part of Multi Channel Integration project, First Gulf Bank is implementing a Call
Centre solution using Oracle CRM. The solution encompasses inbound telephony (including
integration with CTI / IVR and voice recorder), integration with Email and outgoing Fax,
customer interaction in form of service request from across channels, integration of call
centre application with Globus (retail banking solution) and Vision Plus (Credit Cards
solution). Integration with external channels and transaction.
Responsibilities:
Creating oracle forms and reports.
Involved in Testing of Forms.
Prepared Operation manuals for the project.
Part of implementation team responsible for successful user acceptance test
Application configuration and setup
Personal Details:
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D.O.B:
Nationality:
Marital Status:
Passport Number:
20th December, 1981
Indian
Single
F4612008
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