Gila Corporation
Job Openings
Current
Court and Debt Collectors
Summary of Job:
The collector initiates contact and responds to customers regarding the status of their
past due account, the collection and financial resolution of outstanding balances.
Notifies and provides information to customers establishing financial arrangements and
answers questions about the repayment process.
Job Responsibilities:
This job description is intended to describe the general nature and level of work being
performed by the individual assigned to this position. Job responsibilities are intended to
describe those functions that are essential to the performance of this job. All
requirements, however, are subject to possible modification to reasonably accommodate
individuals with a disability.
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Establishes contact with customers for the purpose of collecting delinquent funds
and bringing to final closure past due amounts while keeping strict adherence to
all FDCPA, FCRA, TCPA, HIPPA regulations.
Reviews alternatives for payment with customers.
Monitors payment status of accounts.
Ensures all legal and company efforts have been taken to collect accounts.
Maintains proper documentation of discussions with customers and enters
information into computer.
Maintains or exceeds pre-established goals relating to the collection of past-due
accounts.
Performs other related duties as assigned by supervisor.
Education/Experience Requirements:
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Skills and knowledge required are normally acquired through completion of high
school or equivalent work experience.
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1 year of telephone experience in a customer service, telemarketing or call center
environment.
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3-5 Years of collection experience preferred.
Skills
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and Required Knowledge:
Typing of a minimum of 25 words per minute.
Data Input Skills of a minimum of 3,000 Alpha and Numeric.
Ability to learn Fair Debt Collection Practices Act.
Ability to learn and have a comprehensive knowledge of collection steps.
Ability to learn and have a comprehensive knowledge of using a Predictive
Dialer.
 Neatness and attention to detail.
 Ability to communicate clearly and effectively.
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Ability to improve questioning and listening skills.
Ability to learn how to work independently.
Patience and tact in working with customers, sometimes in stressful situations.
Promptness and accountability.
Ability to sit for extended periods of time.
Must have dependable transportation necessary to meet the job requirements.
Hiring process requires that applicants must be able to pass an extensive background and
fingerprint check. Offer of employment is subject to eligibility requirements defined by the
company’s TXDPS surcharges, court fines and client systems delinquencies policy.
Gila Group Collector – Credit Union Collections
Summary of Job:
This position is responsible for the collection and resolution of delinquent customer
accounts, identifying and minimizing potential losses and resolving customer issues in
a prompt and courteous manner.
Job Responsibilities:
This job description is intended to describe the general nature and level of work being
performed by the individual assigned to this position. Job responsibilities are intended to
describe those functions that are essential to the performance of this job. All
requirements, however, are subject to possible modification to reasonably accommodate
individuals with a disability.
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Utilizes excellent oral and written communication skills to resolve accounts
Follows-up on assigned accounts in accordance with established procedures
taking direction from management as required
Uses established procedures to make effective use of extensions and due date
changes to resolve delinquent accounts
Researches and resolves customer account problems
Recommends accounts for repossession and/or legal action
Maintains delinquency rates at or below objectives
Utilizes all collection tools to skip trace and find accounts leading to resolution
Education/Experience Requirements:
 One to two years of college preferred
 Two to three years collections experience
Skills
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and Required Knowledge:
Strong verbal and written communication skills
Ability to problem solve
Good computer skills, including strong skills in MS Outlook and moderate skills
in Excel, Word and Power Point
 Ability to navigate easily between internet, intranet and several proprietary
systems in gathering and relaying information (Company will test on Windows
XP and Customer Service Skills)
 Strong customer service skills
Hiring process requires that applicants must be able to pass an extensive background
and fingerprint check. Offer of employment is subject to eligibility requirements defined
by the company’s TXDPS surcharges, court fines and client systems delinquencies
policy.
Customer Service Agents
 Supporting TXDPS – Driver Responsibility Program
 Central Texas Regional Mobility Authority
Summary of Job:
The DPS Customer Service Agent answers inbound calls relating to customer questions
on the DPS Driver Responsibility Program and payment of their surcharge. Notifies and
provides information to customers establishing financial arrangements and answers
questions about the repayment process.
Job Responsibilities:
This job description is intended to describe the general nature and level of work being
performed by the individual assigned to this position. Job responsibilities are intended
to describe those functions that are essential to the performance of this job. All
requirements, however, are subject to possible modification to reasonably accommodate
individuals with a disability.
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Provides customer service to inbound callers
Education/Experience Requirements:
 Skills and knowledge required are normally acquired through completion of high
school or equivalent work experience
Skills and Required Knowledge:
 6 months to 1 year of telephone experience in a customer service, telemarketing
or call center environment
 Typing of a minimum of 25 words per minute
 Data Input Skills of a minimum of 3,000 Alpha and Numeric
 Ability to learn and have a comprehensive knowledge of collection steps
 Neatness and attention to detail
 Ability to communicate clearly and effectively
 Ability to improve questioning and listening skills
 Ability to learn how to work independently
 Patience and tact in working with customers, sometimes in stressful situations
 Promptness and accountability
 Ability to sit for extended periods of time
 Must have dependable transportation necessary to meet the job requirements
and schedule
 Must have proficient computer skills (Company will test on Windows XP and
Customer Service Skills)
 Must be flexible in shift hours
Hiring process requires that applicants must pass an extensive background and
fingerprint check.
Offer of employment is subject to eligibility requirements defined by the company’s TXDPS
surcharges, court fines and client systems delinquencies policy.