Role Description
Collections Specialist
Closing Date: May 22, 2015 or until filled
Summary
The primary purpose of this position is to assist North Peace Savings & Credit Union in living out our Service
Mission, “To build rewarding relationships through a superior service experience,” by delivering outstanding
service to both internal and external members. In addition, reporting to the Senior Manager, Credit Adjudication,
utilizes financial and collection expertise to ensure that members' investments are protected through diligent
management of delinquent accounts. Identifies and initiates collection action for funds owing to the credit union to
mitigate credit union losses while at the same time preserving member relations. Monitors and assesses status of
assigned accounts including personal and commercial loans and mortgages. Follows up on assigned delinquent
accounts, discusses options with the member to resolve the delinquency. Makes recommendations regarding legal
action, extension or realization, and carries out collection activities related to repossessions, foreclosures and legal
actions. Ensures compliance to policies and regulations related to collection activities.
Key Responsibilities
 Deliver service to both internal and external members that are in alignment with the credit union’s Service
Promises.
o I promise to be respectful in every interaction.
o I promise to do it right the first time.
o I promise to deliver more than expected.
o I promise to keep it simple and easy.
o I promise to provide innovative solutions.
o I promise to create a positive and memorable experience.
o I promise to significantly improve your financial life.
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Meets all established service goals as measured by the Credit Union.
Fosters relationship building through service excellence and product knowledge.
Identifies and initiates collection action for funds owing to the credit union to mitigate credit union losses
ensuring collection activity maximizes loan recovery while at the same time preserving member relations.
(Collection activity includes all overdraft and loan delinquencies in excess of 35 days).
Monitors and assesses status of assigned accounts including personal and commercial loans and mortgages.
Follows up on delinquent accounts and provides professional and individualized financial counseling and
information to members on loans and mortgages concerning consolidations and work-out situations.
Makes recommendations regarding legal action, extension, repossession or foreclosure and carries out
collection activities related to realization and small claims actions.
Initiates small claims action, attends creditor meetings, communicate with corporate lawyers regarding
litigation activities and works with collection agencies.
Administer and collect all deposit account charge backs resulting in an overdraft for all branches.
Maintain controls and effective collection of all “written off” accounts.
Ensures all collection activities are in compliance with relevant legislation, regulations, policies and
procedures.
Maintain a rapport with Business Account Managers and Financial Consultants assigned to the accounts.
Assists in developing, implementing, monitoring and improving risk management policies and processes in
order to reduce delinquencies and mitigate loan losses.
Develops and maintains a thorough understanding of credit union products and services; prepare loan reports
for management and perform other administrative duties.
Responsible for completion of monthly Retail and Commercial Watch List and collection related reports.
It’s your life. Build it here.
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Adheres to security procedures as they pertain to the position.
Acts with a sense of urgency in dealing with pertinent information
Provides guidance and mentorship to Financial Consultants
Provides relief for other positions as required.
Other duties as assigned
Experience & Education
 Specialized post-secondary diploma or trade certification, and 3 – 4 years of related work experience or
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general undergraduate degree with 1-2 years related experience.
Thorough knowledge of retail and commercial lending, including lending policies, procedures and legislative
guidelines required.
Advanced knowledge of collection procedures in a financial environment is an asset.
Required Knowledge, Skills & Abilities
 Highly motivated and capable of working independently and as a team member.
 Excellent interpersonal skills with the ability to communicate effectively, both orally and in writing.
 Superior listening and questioning skills.
 Ability to solve problems creatively and deal with difficult and stressful situations.
 Must be computer literate with working knowledge of Microsoft Word and Excel.
 Sound judgment is required when making decisions.
 Ability to plan, schedule, organize and prioritize work.
 Experience in dispute/conflict resolution.
 Ability to work in a fast-paced/multi-task environment.
 High level of personal integrity.
 Strong work ethic and self starter.
 Confident, consistent, decisive personality.
 Ability to relate to all levels of employee status.
Core Competencies
 Member Focus
 Communication
 Energy & Stress
 Team Work
 Quality Orientation
 Problem Solving
 Accountability and Dependability
 Ethics and Integrity
Working Conditions
Offsite meetings and tasks required including court appearances. Must have valid driver’s license
It’s your life. Build it here.
This role description duties may be added, removed or changed from time to time.
Department:
Position Reporting to:
Base Salary Range:
Status:
Credit
Senior Manager, Credit
H ($26.11 - $32.64)
Full Time
Last Revised:
November 11, 2014
Approved by:
Don McMillan
Olivia Young, Human Resources Specialist
North Peace Savings and Credit Union
10344-100th St
Fort St. John, BC, V1J 3Z1
Fax: 250-787-9191 or E-mail: careers@npscu.ca
North Peace Savings and Credit Union thanks all applicants for their interest; however,
only those selected for an interview will be contacted.
It’s your life. Build it here.